26 to 50 of 100 2nd Line Support Jobs

Hybrid Working - 2nd Line Support Engineer Required Our prestigious London based client seeks an experienced 2nd Line Support Engineer with the following must have skills and experience: Min of 3 years of commercial 1st- 2nd Line Support experience Support areas include computers, smart … phones, telephony and audio/visual equipment. In addition to user support, The IT Executive will be expected to carry out project and infrastructure work as required, as well as basic training/inductions of new users. The role is expected to comprise of 80% support/20% project work. Essential Skills Windows 10/… Troubleshooting various desktop issues Windows Server 2008 R2/2012 R2/2016 Basic Apple Products Support Administration of Microsoft 365, SharePoint and Azure Active Directory Basic Networking (IP addressing/routing) Basic Security (Anti-Virus, Firewalls, Email Security) Audio Visual Support (Hybrid Meeting Rooms) Telephone system administration Desirable VMware Administration Advanced Networking (VLANs, ACLs, CLI More ❯

Our Client, a leading, fast-growing global financial services group, seeks a 2nd Line IT Support SME to join its centralised IT function. Supporting a user base of over 15,000 staff, including senior executives and VIP users across multiple international offices, this position plays a critical role in dealing with escalations from the outsourced … IT Service Desk and providing continuous service improvement activities. As a 2nd Line IT Support Analyst, you will be working closely with the third-party first-line team, providing them with knowledge articles to enhance their support capabilities. You will provide support and resolution to high-level 2nd … team. Working in a large enterprise, you will have the chance to grow your network and gain exposure to a wide range of technologies and business functions. Responsibilities Provide 2nd-line to the offshore support team, primarily through remote and email-based assistance for employees worldwide. Monitor and enhance customer experience, collaborating with Unisys to More ❯

2nd Line Support Engineer Microsoft 365, Azure, Cloud Huddersfield (onsite) £30k to £33k A busy IT team are looking for a 2nd Line Support Engineer to join their Huddersfield office. This role will see you handling escalations, troubleshooting issues, and supporting the delivery of cloud and infrastructure projects. Youll be … excellent customer service. An MSP background would be a strong advantage as it gives you exposure to different systems, but it is not essential. Key Tasks Take ownership of 2nd Line escalations and resolve issues efficiently Troubleshoot Microsoft 365, Azure and Intune environments Support Active Directory and Group Policy Provide networking support across … Install, upgrade and maintain software and hardware Contribute to IT projects including migrations and new rollouts Deliver high-quality support to internal users Our Ideal Candidate Previous 2nd Line experience, or strong 1st Line ready to step up Solid knowledge of Microsoft 365, Azure, Intune and Active Directory Entra ID experience advantageous but More ❯

Job Title: 2nd Line IT Support Engineer (MSP)Location: West SussexSalary: Up to £35,000 (DOE) Are you an experienced 2nd Line IT Support Engineer looking for your next career move? Do you enjoy solving technical problems, supporting users, and working with a variety of IT systems and technologies? If … environments. This role is perfect for someone who thrives on variety and enjoys working in a fast-paced environment where no two days are the same. Key Responsibilities Provide 2nd line technical support to end-users (onsite and remote) Troubleshoot and resolve incidents related to desktops, servers, networking, and cloud services Escalate complex issues to … solutions, and processes clearly Assist with IT projects and system upgrades as required Skills and Experience Required 2+ years of experience in an IT support role (ideally 2nd line or service desk) Solid knowledge of Windows 10/11, Microsoft 365, and Active Directory Experience supporting networks and basic understanding of switches, firewalls, and VPNs More ❯

2nd Line Support Analyst - 24/7 Akkodis are currently working in partnership with a market leading service provider to recruit a number of 2nd Line Support Analysts to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development … and training opportunities with exposure to emerging technologies. The Role As a 2nd Line Support Analyst you will be a proactive individual with an understanding of IT infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in … able to achieve. * A good technical working knowledge of SQL, Wintel, Messaging, and Patching would be highly beneficial. * Some Infrastructure support experience/exposure at a second line level. * Able to work rotating 24/7 shift patterns. * Excellent organisational skills, able to take a methodical approach to service issues. If you are looking for an More ❯

Job Title: 2nd Line IT Support Engineer Location: Lincoln Salary: Up to £35,000 + benefits Are you an experienced 2nd Line IT Engineer looking to take the next step in your career? We're working with a growing IT services provider in Lincoln that is looking for a skilled and customer … and new system implementations. Maintain accurate documentation of incidents, changes, and client environments. Deliver excellent customer service, building strong client relationships. What You'll Bring Previous experience in a 2nd Line IT Support role , ideally within a Managed Services or IT Services environment. Strong knowledge of Microsoft technologies (Windows OS, Windows Server, O365, Active Directory … problem-solving. Strong communication skills with the ability to explain technical issues clearly. Full UK driving licence (occasional client travel may be required). If you're a motivated 2nd Line IT Engineer who thrives in a varied role and is looking to progress your career with a forward-thinking IT services provider, we'd love to More ❯

2nd Line Support Analyst + SC Cleared role + 6 month initial contract + £250 -£300 per day - Inside IR35 + This role is Onsite in Yeovil Key Skills: + Current SC Clearance + PC Build, Desktop Support to 2nd Line Level + Windows 11 Day-to-day activities will … promoting highest level of service to the client. Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop/Laptop/VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 … deployment Software and hardware troubleshooting Work within challenging SLA's and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when require Smartphone support (InTune) Local network cable patching M365, Autopilot, Intune More ❯

Were on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you wont just be fixing issues - youll be guiding customers through technical challenges, delivering expert support, and helping to optimise their use of … solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Application Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the … thrives from a more relaxed working environment. If that sounds good to you, then wed love to hear from you. The Opportunity: Were looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, youll bring your strong communication skills, analytical thinking More ❯

We’re on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won’t just be fixing issues - you’ll be guiding customers through technical challenges, delivering expert support, and helping to optimise … solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Application Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the … a more relaxed working environment. If that sounds good to you, then we’d love to hear from you. The Opportunity: We’re looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you’ll bring your strong communication skills, analytical More ❯

We're on the lookout for a driven and customer-focused 2nd Line Software Support Technician who thrives on solving real-world business problems through smart, technical solutions. In this role, you won't just be fixing issues - you'll be guiding customers through technical challenges, delivering expert support, and helping to optimise … solving mindset and a passion for technology, this is your chance to make a real impact in a fast-paced, collaborative environment. The Role at a Glance: 1st/2nd Line Software Application Support Technician Grantham, Lincolnshire Office - Hybrid Working - 3 days per week in the office during onboarding, 2 days per week in the … a more relaxed working environment. If that sounds good to you, then we'd love to hear from you. The Opportunity: We're looking for a proactive and passionate 2nd Line Software Support Technician to join our dynamic support team. In this customer-facing role, you'll bring your strong communication skills, analytical More ❯

2nd Line IT Support Technician Location: Ilkley Salary: Up to £38,500 per annum Type: Full-time Overview Our client is a well-established Managed Service Provider (MSP) supporting small and medium-sized businesses across West and North Yorkshire. They pride themselves on delivering reliable, secure IT services and building strong client relationships through excellent … customer service. This is an excellent opportunity for a skilled IT professional to join a supportive and collaborative team. The role is primarily 2nd line support, with responsibility for escalated tickets, advanced troubleshooting, and assisting with projects. Flexibility is important, as the successful candidate will also answer phones and handle 1st line calls … take on more complex technical responsibilities. Key Responsibilities Client Support: Answer support calls and provide 1st line help when needed. Take ownership of 2nd line tickets and escalations. Provide remote and on-site support to a variety of clients. Build strong, trust-based client relationships. Technical Expertise: Administer and More ❯

2nd Line IT Support Engineer (Cloud) Taunton, Somerset (Hybrid-working) Up to £35,000 per year Plus excellent company benefits (including 25 days annual leave plus Bank Holidays, bonus schemes, employee discount platform, pension, etc.) Skills and Experience: Minimum of 3 years' experience in a similar IT support role Experience using service desk … related O365 admin Centre. Cloud knowledge of ideally Azure but AWS also considered Knowledge of SharePoint, firewalls, switches, routing, and security protocols (SPF, DKIM, DMARC) Windows Server experience Provide 2nd Line support remotely, over the phone and on client sites Manage and resolve escalated tickets across Microsoft 365, Azure, networks and on-premises infrastructure Contribute … A valid UK Driving Licence is essential for this role. The Opportunity: My client who are a managed service provider in Somerset and they are currently looking for a 2nd Line Support Engineer (Cloud) on a permanent basis. The role would be excellent for a dynamic, customer-facing individual with strong IT support More ❯

2nd Line IT Support Analyst - Newbury - £30,000 to £35,500 + bonus Newbury/Berkshire growth organisation are looking to add a 2nd Line IT Support Analyst to their established team. With a customer centric approach the remit of this office based position will see you providing IT technical … support across the group. Working within a Microsoft environment you will use your knowledge of IT and cyber security to resolve or escalate technical issues. Our client have an excellent culture and offer all positions with training and support. Key Responsibilities: Provide first line support to the business via phone, email, and in-person. … and attention to detail. Strong communication skills and excellent customer service. Driving licence. For more information on this Newbury/Berkshire based role please contact pete @ Jiyuconsulting .co .uk 2nd Line IT Support Analyst - Newbury - £30,000 to £35,500 + bonus More ❯

As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers. Job Role Responsibilities Provide 2nd line technical support for all customers Ensure customer incidents are resolved as quickly as … possible (on and off-site) Take responsibility and exceed department Service Level Agreements Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained Provide technical guidance to the helpdesk team and field engineers Create and maintain strong relationships with other business units Ensure … that customer and Bechtle office solutions equipment/goods are installed to appropriate standards and industry best practice Provide occasional support of managed services operations, including involvement of weekend tasks Provide assistance to service team for technical design, implementation and support of customer incidents and projects Undertake customer audits and create appropriate documentation Create and maintain More ❯

internal IT function, supporting both our own team and a growing portfolio of external clients. As part of our continued growth, we are looking for a proactive and skilled 2nd Line IT Support Engineer to join the Helpdesk team. The Role As a 2nd Line IT Support Engineer, you will … play a key role in managing escalations from the 1st line team, resolving more complex technical issues, and delivering outstanding service to both internal users and external MSP clients. This role will expose you to a wide variety of IT environments and technologies, providing a fantastic … opportunity to learn, grow, and progress within a supportive business. Key Responsibilities: Act as the escalation point for 1st line tickets, troubleshooting and resolving technical issues. Provide 2nd line support for internal IT systems and services. Deliver remote and occasional on-site support to external MSP clients. Manage and resolve incidents More ❯

Are you an experienced 2nd Line IT Support Engineer looking for a role that offers stability, progression, and a real sense of purpose? Join an established Multi-Academy Trust dedicated to supporting Primary & Secondary schools, ensuring students and staff have access to cutting-edge IT services. £32,000 - £37,000 + Fantastic Benefits Crawley, West … Sussex Monday - Friday | 8am - 4pm (with some flexibility) Skills: 2nd Line support, Tier 2, Engineer, Technician, hyper-V, networking, server administration, Support engineer, IT support, Senior Tech engineer, service desk, technical support, IT Service Technician, IT Field Engineer, active directory, Aruba, Antivirus, SCCM, WDS Why join? Beyond a competitive … software) Supporting new application rollouts Setting up new users, managing passwords, and resolving account issues Responding to IT incidents within agreed timeframes What our client is looking for: Proven 2nd Line IT Support experience Strong Active Directory skills - adding/removing users, password resets, Group Policy Management Experience with Wi-Fi networks (Aruba preferred) and More ❯

2nd Line Support Northampton (Hybrid) | Up to £35,000 + Benefits Join a leading IT services provider, delivering IT infrastructure, managed services, and support to a wide client base. In this role, you’ll provide 2nd line technical support across servers, networks, PCs, and applications, resolving incidents both … remotely and on-site while ensuring SLA targets are met. You’ll work closely with 1st line, 3rd line, and field engineers, offering technical guidance, maintaining documentation, and supporting project delivery. Alongside troubleshooting and escalations, you’ll contribute to audits, installations, and change control while helping to develop junior engineers and identifying opportunities for continuous service … supporting servers, networks, PCs, printers, and applications Strong knowledge of Microsoft technologies plus AV and backup platforms Experience with Citrix, VMware, and Cisco desirable Ability to configure and support network and peripheral equipment (routers, switches, UPS, etc.) Industry certifications (MCP, MCSA, MCSE, CCNA, CCA) highly desirable Strong troubleshooting, documentation, and communication skills Proactive and collaborative approach, with the More ❯

Do you have the enthusiasm, attitude, and energy for offering a first-class service? And have you worked within an MSP environment? We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is experiencing substantial growth and is … to contribute to their continued success and growth. If you're ready to advance your career with a forward-thinking company, we want to hear from you. Job Title: 2nd Line Support Technician Salary : £35,000 - £45,000 Location : Redhill (own transport essential due to location) Benefits : - 22 days annual leave, rising to 25 (accruing … an uplifting and career forging challenge? This client is ready to offer just that so lets get down to the nitty gritty... Day-to-Day Responsibilities Act as a 2nd line point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Maintain a high degree of customer service and take More ❯

Technician/IT Support Engineer who has excellent troubleshooting and end-user support skills with the ability to provide technical support services and 2nd Line Support on core ICT infrastructure components and software applications for an educational trust based in Coventry. SALARY: £25,429 - £28,912 per annum Benefits … duties as an ICT Technician/IT Support Engineer will include: Service and Infrastructure Management: You would be responsible for maintaining the ICT infrastructure and providing second-line technical support. This includes meeting service level agreements (SLAs), troubleshooting issues, performing upgrades, and ensuring the smooth operation of hardware and software. A key part of this is … Permanent Jobs, Careers and Vacancies. Find a new job and work in Coventry, West Midlands. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. Second Line Support Engineer | IT Support Engineer | Help Desk Analyst | Service Desk Analyst AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards More ❯

Role : 2nd Line Support Engineer Location : Southampton Salary : £30,000 £35,000 Ready to take your career to the next level? Were working with Hampshires fastest-growing MSP a business thats built a reputation for technical excellence, rapid growth, and developing talent from within. This is the perfect role for a 2nd Line Engineer whos hungry to step up fast. Within your first year, youll be working towards 3rd Line level with paid training in Azure, Cyber Security, M365 and more. Youll be surrounded by a young, ambitious, and social team who regularly organise events and push each other to be the best. The energy is infectious and the … Azure, Cyber Security & more) 30 days holiday (+ 8 bank holidays) 10% pension contribution Hybrid & flexible working options Social team with regular events What Youll Bring: Experience in a 2nd Line IT Support role (MSP experience ideal) Good knowledge of Microsoft 365 & Windows Server Basic understanding of networking (DNS, DHCP, VPNs, Firewalls) Positive, team-focused More ❯

Corporate Service Desk IT Technician Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. This is an office based position in London N2. To apply you must demonstrate previous 2nd line support experience for … medium/large business including AD, O365 and hardware skills. Purpose of Role To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the … onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP. Duties include: Providing 1st and 2nd line site-based support. To resolve systems issues raised within the client business by the management team and users. Install, assemble and configure computers, monitors, network infrastructure More ❯

2nd Line IT Support Engineer Chippenham, North Wiltshire (Hybrid - office, home and client site travel) £30,000 - £33,000 + Benefits Excellent opportunity for an experienced IT Support Engineer to join a dynamic Managed Service Provider, supporting a diverse client base across Wiltshire. This is a varied and hands-on role where no … support, while also giving employees the tools, training, and autonomy to develop their careers in a supportive and fast-paced environment. In this role, you'll provide 2nd line IT support across multiple clients, handling escalations from the service desk and working closely with infrastructure specialists on live projects. The position is hybrid … responsibility, and plenty of progression opportunities. You'll be trusted to take ownership of escalated issues, contribute to projects, and build strong client relationships. The Role: * Provide 1st and 2nd line IT support across multiple SME clients (remote and on-site) * Take ownership of escalated tickets from the service desk and deliver timely solutions * Configure More ❯

2nd Line Support Engineer Location: Oxford Salary: Circa 40K 45K + Bonus + Benefits 2nd Line Support Engineers required by a fast-growing, Top Tech Company! This is a varied, challenging role in a talented team where youll be focused on BAU support, monitoring, and maintenance of live … or Hyper-V Confident using monitoring tools such as PRTG, SolarWinds, Azure Monitor etc. Nice to have: PowerShell Scripting Experience in a 24/7 shift-based IT support environment Tremendous opportunity offering plenty of scope for career progression in a friendly, innovative environment where youll be able to keep up to date with the latest technologies! Apply More ❯

IT Support Engineer (2nd Line) Up to £35k Worthing, West Sussex middle is partnered exclusively with an IT Managed Services Provider (MSP/IT Consultancy) based in Worthing to onboard a 1st/2nd Line IT Support Engineers! After already placing within the business, we know firsthand how well they … treat their staff and clients! This is a great move for a Service Desk/IT Support Engineer who is looking for the right environment to grow and develop their skills. This MSP offer every Engineer a clear progression plan, exciting project work and a great team culture. In time you will receive your own training platform account … growing, through natural business referrals all down to the great engineers already onsite. The Role: You will be joining a close-knit team of Engineers to offer 1st/2nd line duties within their managed services team. Support circa 3,500 end user clients with their day-to-day IT support, whilst gaining More ❯

2ND LINE IT SUPPORT 3-6 MONTH CONTRACT DAY RATE - 200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor … a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working with ITIL service management processes What you'll get in return This is an initial 3-Month More ❯