51 to 75 of 212 2nd Line Support Jobs

2nd Line Support Analyst Department: Service Desk Employment Type: Permanent - Full Time Location: Coventry, UK Reporting To: Bhavana Mistry Description The primary objective of this 2nd line service desk role is to act as a single point of contact between the services … provided and the users. You will be responsible for managing cases, incidents, and service requests, ensuring they are logged, tracked, and resolved in line with agreed processes and service levels. The role also involves maintaining clear and effective communication with users throughout the lifecycle of their requests. This ...

Technical Support Engineer (2nd Line) Belfast 6-month FTC £30k-£32k Pro rata We are partnering with a highly successful, scaling European e-commerce and technology company that simplifies how large-scale enterprise organisations globally manage and procure cloud software and services. While their roots … personal growth of their people. As they continue to scale their global footprint, they are looking for a sharp, communicative, and analytical 2nd Line Technical Support Agent to join them on an initial 6-month contract. The Role This isn't a standard, repetitive helpdesk ...

+ benefits Industry: IT Services . This is an excellent opportunity for an ambitious IT professional with experience across 1st and 2nd line support who is looking to develop their technical capabilities and progress towards more advanced infrastructure and cloud technologies. The Role … have the opportunity to broaden your technical expertise and gain exposure to more complex Tier 3 technologies and projects. Key Responsibilities Provide 1st and 2nd line technical support to a diverse customer base. Troubleshoot and resolve desktop, infrastructure and Microsoft 365 related issues. Support ...

+ benefits Industry: IT Services . This is an excellent opportunity for an ambitious IT professional with experience across 1st and 2nd line support who is looking to develop their technical capabilities and progress towards more advanced infrastructure and cloud technologies. The Role … have the opportunity to broaden your technical expertise and gain exposure to more complex Tier 3 technologies and projects. Key Responsibilities Provide 1st and 2nd line technical support to a diverse customer base. Troubleshoot and resolve desktop, infrastructure and Microsoft 365 related issues. Support ...

Role: 2nd Line Support Engineer Salary: £28,000-£35,000 DoE Location: Cheshire (with customer site visits) In office & driving licence required An established and growing business is looking for a 2nd Line IT Support Engineer to join its team.This … varied, hands-on role where you'll support a range of customers, troubleshoot technical issues and get involved in IT installations and infrastructu click apply for full job details ...

experienced IT Support professional looking to take the next step in your career? If so, Bidwells are currently looking for a 2nd Line Support Engineer to join our service desk team. As a 2nd Line IT Support Engineer … play a key role in delivering high-quality technical support to colleagues across Bidwells click apply for full job details ...

QinetiQ Limited is recruiting a 2nd Line Support Engineer for our Hereford site. You will deliver high-quality 2nd line support across IT systems, infrastructure, applications and services within a highly secure environment. Join a newly formed team … major MoD programme, providing technical support, incident resolution and system maintenance. This role involves outside-hours rota participation and DV clearance is preferred. #J-18808-Ljbffr ...

Core, a London-based managed services provider, is seeking a 2nd Line Support Engineer/Field Engineer to join the Service Desk and work on-site with a client in London. The role emphasizes delivering high-quality IT support and ensuring client satisfaction. … will provide 1st and 2nd line support for software and hardware, log incidents in ITSM, install hardware and software, and collaborate with cross-functional teams. Four days per week onsite at the client site (EC3V 9AA). #J-18808-Ljbffr ...

Senior 2nd Line Technical Support Engineer Dartford - Hybrid 3 days a week in Office £35,000 - £42,000 I'm working with a growing technology business looking to add an experienced 2nd Line Engineer to its team. This is a hands … virtualisation Backup and disaster recovery solutions PowerShell What they're looking for: At least 3 years' experience in IT Support/2nd Line. MSP experience would be a real advantage. Strong troubleshooting and problem-solving skills. Confident managing escalations and communicating with customers. Someone happy ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician ...

support our cloud infrastructure. Reporting directly to the IT & InfoSec Manager and working alongside a Senior Engineer, you will manage 1st, 2nd and some 3rd line support issues, deliver end-user software training, work within larger projects and enforce robust security controls across … Microsoft 365 and Azure environments. Key Responsibilities Helpdesk Operations: Triage, manage, and resolve daily 1st 2nd and some 3rd line support tickets, escalating high-level infrastructure or complex security incidents to senior staff. M365 & Azure Security Administration: Manage user lifecycles, Conditional Access policies, role-based ...

11918HS £40k – 45k per year + Bonus 2nd Line Support Engineer Northampton/London | Permanent | Hybrid/On-site | Up to £45k + Bonus Our leading client are looking for a proactive and detail-oriented Systems Support Engineer to join their technical team. … This role is primarily focused on providing day-to-day support across Microsoft applications (including Office 365, Azure AD and Exchange Online) , Zoho applications with an emphasis on Zoho CRM , and general hardware related issues. You’ll be a key point of contact for troubleshooting, system queries ...

Workplace Engineer/2nd Line IT Support Salisbury | Up to £39,000 | Permanent | Fully onsite, Monday-Friday Enjoy solving technical problems and helping people get back up and running? We're looking for a Workplace Engineer to deliver hands-on IT support … join a supportive team, troubleshooting desktop issues, setting up equipment and keeping users connected. What you'll be doing: Providing first- and second-line support for PCs, laptops, peripherals and printers. Building, configuring and troubleshooting Windows devices. Supporting Microsoft 365, Outlook and other business applications. Maintaining ...

Second Line IT Support Birmingham | Up to £32,000 An established professional services organisation is looking for a Second Line IT Support professional to join its growing IT team. This is an excellent opportunity for an experienced … support professional to work across a modern Microsoft environment, supporting users while assisting with infrastructure, security and IT projects. Key Responsibilities Provide 2nd line support for hardware, software and Microsoft 365 issues Troubleshoot desktop, networking, printer and remote access problems Support ...

development - and we're growing fast. At IRIS, our customers are at the heart of everything we do. We're looking for a 2nd Line Customer Support Analyst to join our IRIS Financials support team, helping customers resolve technical and functional queries while … enjoy investigating problems, finding solutions and building great customer relationships, we'd love to hear from you. What will you be doing? As a 2nd Line Customer Support Analyst, you'll support customers throughout their journey with IRIS Financials applications. You'll handle ...

development - and we're growing fast. At IRIS, our customers are at the heart of everything we do. We're looking for a 2nd Line Customer Support Analyst to join our IRIS Financials support team, helping customers resolve technical and functional queries while … enjoy investigating problems, finding solutions and building great customer relationships, we'd love to hear from you. What will you be doing? As a 2nd Line Customer Support Analyst, you'll support customers throughout their journey with IRIS Financials applications. You'll handle ...

problem solving, and helping people get the most from technology. Working as part of our busy helpdesk team, you'll provide first and second line support across a wide range of systems, devices, and technologies, ensuring a positive experience for users and keeping our campuses connected … looking for someone who combines strong technical skills with a customer-focused approach. You will have experience in a 1st or 2nd line support role and enjoy working in a fast-paced environment where you can make a real difference to users every day. ...

simply works. At AJ Bell, our "Feel Good Investing" philosophy is built on trust, innovation and exceptional service. We're looking for a proactive 2nd Line Support Engineer to help keep our business running smoothly, supporting colleagues across the organisation and playing a key role … forthe creationand standardisation of automated tasks as well asthe formalisation of procedures for the Service Desk Team. What does the job involve? Responsible for 2nd line support, both in person and remotely via MS Teams,phoneand remote access tools Identifyingareas for improvement within Service Delivery ...

Computerworld Personnel Ltd is seeking an 1st/2nd Line IT Support professional to join a well-established organisation with a multi-site UK presence. This role offers a blend of 1st/2nd line support, systems administration, and project … work in a collaborative environment. You will support users across the business while contributing to technology improvements and IT projects, with up to £31,000 salary in Central Bristol and on-site work. #J-18808-Ljbffr ...

Senior 2nd Line Technical Support Engineer Dartford - Hybrid 3 days a week in Office £35,000 - £42,000 I'm working with a growing technology business looking to add an experienced 2nd Line Engineer to its team. This is a hands ...

Desktop/Networking/Application Support Additional Benefits Free Parking Region West Yorkshire Description Role: 2nd Line IT Support/Systems Engineer - Education Sector Location: Bradford (Fully Site-Based) Salary: £24,000 - £33,000 (Depending on experience & qualifications) Hours: Full-Time Why Join … campus wireless networks to robust security systems, ensuring learning environments are secure, connected, and future-ready. The Role - What You'll Do As a 2nd Line IT Support/Systems Engineer for the academy, you will: Provide on-site desktop and systems support ...

opportunity for a capable technician to help keep their users, devices and systems running smoothly. The Role This is a varied 1st and 2nd line position supporting client businesses across hardware, software and business systems. You will resolve user and application issues, build and deploy devices … ready to broaden their technical skills in a managed services setting. Responsibilities for the IT Support Technician: Provide 1st and 2nd line support for hardware, software and peripherals, remotely and on client sites Manage helpdesk tickets through to resolution, keeping users informed throughout ...

Chalkline, a Focus Group company, are seeking a 2nd Line Technical Analyst (Out of Hours) to join our Borehamwood office. You will handle escalations for Microsoft 365, Azure, Intune, Windows and network products, delivering high-quality support to our clients. Ideal candidates have … years' experience in 2nd line support, strong communication skills, and are comfortable working shifts including weekends outside standard hours. #J-18808-Ljbffr ...

Ready for your next step in IT support? A leading MSP is looking for a capable and customer-focused Second Line Support Engineer to join a growing team. This is an opportunity to take ownership of more complex technical challenges, work with a broad … role requires occasional travel to customer sites. - Hands-on experience in a technical support, Service Desk or MSP environment, ideally at second-line level. - Strong troubleshooting capability across Windows, Microsoft 365, networking, endpoint and cloud technologies. - A structured and methodical approach to diagnosis, with strong attention ...

requests via phone, email and helpdesk systems. Manage and prioritise support tickets, ensuring issues are resolved efficiently and professionally. Deliver 1st and 2nd Line technical support across multiple client environments. Troubleshoot hardware, software, Microsoft 365 and Windows-related issues. Support … years' experience in an IT Support, Service Desk or Helpdesk role. Previous MSP experience is highly desirable. Experience providing both 1st and 2nd Line support. Strong Microsoft 365 administration and troubleshooting experience. Good working knowledge of Windows Desktop and Windows Server environments. Experience supporting VoIP ...