51 to 75 of 90 2nd Line Support Jobs

2nd Line IT Support Engineer – Chorley - £35,000 + Great Opportunity! Role : 2nd Line IT Support Engineer Location : Chorley Salary : £30,000 - £35,000 (Subject to Technical Knowledge) Interviewing Immediately – Apply Now I am representing a family ran Managed Service Provider based in Chorley who are on the lookout for … a 2nd Line IT Support Engineer as part of their growth plans for this year. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Windows Server, Virtualisation and much more. Again, technical skills are a must, but we are More ❯

2nd Line IT Support Engineer – Chorley - £35,000 + Great Opportunity! Role : 2nd Line IT Support Engineer Location : Chorley Salary : £30,000 - £35,000 (Subject to Technical Knowledge) Interviewing Immediately – Apply Now I am representing a family ran Managed Service Provider based in Chorley who are on the lookout for … a 2nd Line IT Support Engineer as part of their growth plans for this year. Ideal candidates will have experience working with a wide skillset and have a thirst for technologies. In this position you will be exposed to O365, Windows Server, Virtualisation and much more. Again, technical skills are a must, but we are More ❯

2nd Line IT Support Engineer - £30,000/£35,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for an 2nd line IT support engineer to join their team. In this role you will play a vital part in supporting their future strategy. … networks Windows Desktop operating systems Cloud Services - Microsoft 365, Backup solutions, Disaster recovery. MS Exchange MS SQL Server Terminal Server Hardware build and Installation Experience in providing IT support services to a broad customer base. Supplying hardware and software specification Providing support to service desk Supporting Office365, OneDrive, SharePoint Key Responsibilities: Implementation of new projects including … offering a salary of £30,000 - £35,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this 2nd Line IT support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH More ❯

2nd Line IT Support Engineer - £30,000/£35,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for an 2nd line IT support engineer to join their team. In this role you will play a vital part in supporting their future strategy. … networks Windows Desktop operating systems Cloud Services - Microsoft 365, Backup solutions, Disaster recovery. MS Exchange MS SQL Server Terminal Server Hardware build and Installation Experience in providing IT support services to a broad customer base. Supplying hardware and software specification Providing support to service desk Supporting Office365, OneDrive, SharePoint Key Responsibilities: Implementation of new projects including … offering a salary of £30,000 - £35,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this 2nd Line IT support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH More ❯

2nd Line IT Support Engineer Location: Witney Office 4 days a week (1 day a week in Henley) Job Type: Full-time Department: IT A new exciting permanent opportunity has become available for a dedicated 2nd Line IT Systems Support Engineer, to join a growing wealth management business IT team … for supporting IT operations throughout the company, ensuring efficient and effective technology use and supporting their growth and development strategies. Day-to-Day of the Role: Provide second line response as part of the IT support team, handling internal queries and incidents, including telephone, remote, and deskside support. Serve as an effective point of contact for … 4x salary Death in Service cover Access to the Company’s Permanent Health Insurance Scheme Access to the Cycle to Work Scheme How to Apply: To apply for the 2nd Line IT Support Engineer position, please apply immediately to be considered. More ❯

Role : 2nd Line IT Engineer Location : Central Southampton (Hybrid) Salary : £32,000 - £37,000 Hybrid Working | Progression into Cloud Infrastructure & Cyber Security | Paid Certifications Are you a confident 2nd Line Engineer ready to take the next step in your IT career? Want to work with a company that offers genuine progression into Cloud Infrastructure … well-established, fast-growing MSP based in Central Southampton, known for delivering top-tier technical support and transformation projects. Theyre looking for a technically capable and ambitious 2nd Line Engineer to join their growing team. Youll work with a wide variety of technologies and clients while being mentored toward progression into more advanced areas such … architecture and cyber defence. Required Skills: Solid experience with Windows Server, Microsoft 365, networking & firewalls Knowledge of virtualisation (Hyper-V/VMware) & cloud platforms (Azure/AWS) Confident handling 2nd line escalations and working in fast-paced environments Strong communication and a drive to grow technically MSP experience a bonus, but not essential Exclusive Benefits: Competitive Salary More ❯

Mac Support (1st and 2nd Line) London £30,000 - £35,000 Our client who are a dynamic IT services company, who specialise in providing tailored support for Mac-based environments, are looking for a Mac Support (1st and 2nd Line). Their team are passionate about delivering high … quality, user-focused support, both remotely and on-site. You will be responsible for providing strategic guidance to clients regarding technology, IT infrastructures, structure and efficiency of IT systems. You will be offered training and the opportunity to grow within the organisation. Responsibilities: Meeting with clients to discuss their requirements Manage and maintain Apple devices using Addigy Defining … Document issues, resolutions and present to client in written or oral reports Design, test, install and monitor new systems Organise training for users Skills: Proven experience in 1st and 2nd Line Mac Support Proficiency with MacOS and Apple hardware Hands on experience with Addigy or similar Apple device management Knowledge of Jamf or other Apple More ❯

2nd Line Support – Permanent – Belfast – c£35,000 per annum REED are pleased to announce a collaboration with a managed service provider based in Belfast with the recruitment of a Level 2 Support engineer. This is an organisation that aims to provide a high quality service to its customers, with a wide client … base of small companies to large multi nationals. Due to growth they are looking to add to their fast paced and diligent team of first line support engineers.Duties • Efficient resolution of first line technical issues remotely via phone or ticketing system• Triage for resolution or escalation of issues• Installation and maintenance of computers, printers More ❯

2nd Line Service Desk Engineer Salisbury, Wiltshire – Up to £32k DOE Hybrid working (2–3 days in office, flexible) Driving licence required for occasional onsite visits Are you working in IT support and ready to take the next step? Do you enjoy variety – solving issues both remotely and on-site? Looking for a role where … be the perfect next move. Join a long-established and growing Managed Service Provider (MSP) with a strong reputation for service and support. They are now looking for a 2nd Line Service Desk Engineer who can bring technical know-how, a positive attitude, and a focus on great customer service. What’s on offer: A mix of … Active Directory (security and admin) Networking (TCP/IP, DNS, DHCP) Microsoft desktop and Office systems Hardware support What we are looking for: Previous experience in a 2nd Line (or strong 1st Line ready to step up) role Strong troubleshooting and communication skills Calm under pressure and focused on solving problems Ideally, experience More ❯

Role: 2nd Line IT Systems Support Engineer Location: Witney (4 days) Henley (1) Salary: £40,000 - £45,000 Profile A growing organisation based in Witney are looking to add a 2nd Line IT Systems Support Engineer to their team . The ideal candidate will have experience of working in a … 2nd Line IT Systems Engineer line role and have strong communication skills. Having experience of working on a variety of projects will be a massive plus for this position. It is essential that you have a driving license for this position as occasionally you will need to also support their Henley office … escalating internally, or referring to 3rd parties as appropriate Experience with Cloud environment such as Microsoft Cloud and Azure Excellent interpersonal skills and verbal communication needed for this support position Installing and configuring computer hardware, software, systems, networks, printers and scanners Liaise with senior IT team members to escalate any issues or reoccurring problems or concerns within the More ❯

commercial growth from, existing clients in order to deliver consistently remarkable service. This role offers hybrid working hours our Bank office in London. The Role The Product Specialist for 2nd Line Support at Board Intelligence plays a crucial role in providing technical assistance to our clients. You will work closely with the Customer Service team … to ensure that all end-users receive high-quality support regarding our software products. You will be focused on solving more complex issues that have been escalated from the first line of support, providing in-depth technical assistance and ensuring user queries are resolved efficiently. This role operates on a Monday to Friday … pm basis, with an on-call rotation once every seven weeks for weekend support. What will you be responsible for: Act as an escalation point for First Line Support, providing advanced technical investigation and resolution for complex or persistent client issues using tools like Datadog, Bugsnag, and Jira. Triage and prioritise product defects, analysing exceptions and More ❯

and accredited MSP is currently looking for an experienced helpdesk engineer to join their expanding service desk team. The ideal candidate would be someone that is already in a 2nd line role, or an experienced 1st line engineer looking for that next step in their career. You will take a supporting role in the management … life cycle of each ticket; manage customer expectations by keeping customer informed of progress. Recording all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by … as directed by your Line Manager. Essential Experience MSP background preferable 2-3 years proven experience in an IT support role (1st/2nd line) Experience of working to an ITIL framework in a service desk capacity Microsoft Windows Server 2016 – 2022 Microsoft 365 Support for Email, SharePoint, OneDrive More ❯

End-User Computing team in London. This is a highly technical, multi-disciplined, desktop-focused role where the team is responsible for escalations from the Service Desk (1st Line Support), Video Conferencing Equipment, Printers, and dealing with a wide range of software (approximately 400 applications packaged) and hardware-related issues. You will work closely with 3rd … line teams, creating scripted and ideally automated fixes. Excellent troubleshooting skills and the ability to establish the root cause of an issue are essential. The role also involves collaborating with both internal teams and external vendors to manage … software and hardware solutions effectively. Role Responsibilities Act as the escalation point for technical issues from the Service Desk (1st Line), ensuring timely and effective resolution Deliver 2nd Line Support across the business, providing both on-site assistance and remote support to colleagues in regional offices Diagnose and resolve a broad More ❯

Role: 2nd Line Engineer Location: Southampton (Hybrid) Salary: £28,000 - £32,000 Tight-Knit Tech Team | High-Quality MSP | Cloud & Project Exposure | Real Progression Path Were working with one of Southamptons most exciting and fastest-growing MSPs , known for their technical excellence, collaborative culture, and strong client delivery across cloud, infrastructure, and security. Theyre now hiring a … 2nd Line Engineer to join their highly skilled, close-knit service desk team . This is a hybrid role , perfect for someone ready to take ownership of escalated tickets while gaining hands-on exposure to Microsoft 365, Azure, networking, virtualisation , and project delivery. Youll be surrounded by experienced engineers and supported to develop toward 3rd Line, cloud, or project roles . If you're currently in a 1st or 2nd Line position and looking for somewhere to truly grow this is your opportunity. Required Skills: Experience supporting Windows Server, Microsoft 365 & Active Directory Exposure to networking, firewalls, DNS/DHCP, VPNs Excellent communication and a team-focused approach MSP experience is More ❯

2nd Line IT Support Technician Up to £30K Stourbridge About the role The role will be responsible in providing 2nd-line technical support to resolve IT helpdesk service requests which cannot be solved by 1st-line as well as dealing with overflow service requests to support … being our representative while visiting our clients at their premises. Responsibilities - (but not limited to) Troubleshooting and diagnosing IT hardware and software faults via telephone, email and remote support to end users. Creating technical sales quotations to our customers while meeting their business needs in full. Supporting Tier 1 with daily overflow of tickets and calls. Working alongside … our 3rd line technicians to escalate calls as required. Coordinating with 3rd-parties such as suppliers and channel partners when required, to resolve problems and queries. Hands-on assistance with the configuration, installation, monitoring and maintenance of computer systems and networks, from the ground up to completion. The creation, maintenance and publishing of support documentation in More ❯

2nd Line IT Support Engineer - Merstham - £35,000 + Hybrid Working! Role: 2nd Line IT Support Engineer Location: Merstham Salary: £30,000 - £35,000 + Benefits Interviewing Immediately - Apply Now I am representing a client based in Merstham who are looking to expand their team! This position comes as part More ❯

2nd Line IT Support Engineer – Merstham - £35,000 + Hybrid Working! Role: 2nd Line IT Support Engineer Location: Merstham Salary: £30,000 - £35,000 + Benefits Interviewing Immediately – Apply Now I am representing a client based in Merstham who are looking to expand their team! This position comes as part More ❯

2nd Line IT Support Engineer – Merstham - £35,000 + Hybrid Working! Role: 2nd Line IT Support Engineer Location: Merstham Salary: £30,000 - £35,000 + Benefits Interviewing Immediately – Apply Now I am representing a client based in Merstham who are looking to expand their team! This position comes as part More ❯

Job Title: 2nd Line Technical Support Location: Birmingham (5 days on-site) Job Type: Permanent Our client is seeking a skilled 2nd Line Technical Support person to join their team, providing Level 2 support and infrastructure management across local and EU sites. You'll be the go-to … expert for complex technical issues, maintaining critical systems and ensuring IT operations run smoothly. Key Responsibilities: Provide Tier 2 IT support across EU and local sites. Manage and troubleshoot Windows/Linux servers and infrastructure. Administer Active Directory, DNS, DHCP, and Office 365. Support network upgrades, virtualization (VMware/Hyper-V), and security operations. Participate in … IT projects, documentation, and on-call rotations. Key Skills and Experience: 3+ years' experience in Level 2 IT Support, ideally in enterprise or data centre environments. Strong skills in Windows Server, Linux, networking, and virtualization. Knowledge of GDPR and EU data security standards. Display a willingness to learn and develop new skillsets. If this sounds like the role More ❯

Role: 1st/2nd Line IT Support Technician Location: Oxford Salary: £30,000 - £40,000 Profile Our client is a forward-thinking Oxford University spin out who combines innovation, research, and usability to empower teams with AI for high-stakes applications. Due to natural growth within the business, they are looking to add a 1st …/2nd Line IT Support Technician to their small IT team . Reporting to the IT Manager, this role offers great variety of work on a day-to-day basis and is a fantastic opportunity for the right candidate to learn, develop and grow within a business. You will need to be onsite 5 days … a week in this position. Key Responsibilities The L1/L2 Support Technician will provide first and second-level technical support to our internal users in a mixed Windows and MacOS environment. The role primarily involves supporting users with Microsoft 365 tools, troubleshooting hardware and software issues, and ensuring a high level of user satisfaction through More ❯

Role: 2nd Line IT Engineer Location: Bournemouth (Onsite) Salary: £32,000 - £36,000 Fast-Growing MSP | Cloud Infrastructure Exposure | Progression into Projects & 3rd Line Were working with a well-established MSP based in Bournemouth , delivering high-quality IT support and infrastructure solutions to a varied client base. Theyre now hiring a driven and … capable 2nd Line Engineer to join their technical team. This is a fully onsite role , perfect for someone looking to take ownership of escalated support while building their skill set in cloud infrastructure, networking, and project delivery . Youll work closely with senior engineers on both tickets and projects, gaining real-world experience across Azure … exposure to Azure and modern platforms Work Closely with Senior Engineers collaborate on projects and escalations Paid Certifications & Training Microsoft, Azure, Networking & more Clear Progression Path into 3rd Line, Projects, or Cloud Roles Private Medical Cover & Sick Pay Annual Leave + Bank Holidays Regular Team Socials & Events Supportive, fast-paced MSP environment with real technical variety If you More ❯

If you would like to learn more about this opportunity, feel free to reach out and apply today! Responsibilities: Act as a key escalation point for complex 1st Line issues, taking ownership of incidents through to resolution Provide hands-on support across servers, switches, firewalls, and other core infrastructure Work within defined SLAs and maintain high … quality ticket documentation Escalate issues to 3rd Line and Professional Services teams when … necessary Contribute to internal documentation and support knowledge sharing within the team (Desirable) Assist in scripting or automation tasks using PowerShell Desired Experience: Proven experience in a 2nd Line Support role within an MSP or similar fast-paced IT environment Strong knowledge of Microsoft 365, Windows environments, and exposure to Azure or AWS More ❯

platform, reflects this. Beyond core benefits, employees have the freedom to tailor their benefits to meet their individual needs, supporting their unique goals and ambitions. Role Summary The IT 2nd Line Support Engineer role sits within the IT Service Desk Team. Their purpose is to lead and oversee the IT Support for Aventum … looking for a promising candidate who wishes to continue their personal development whilst ensuring the needs of the business are met and expectations exceeded. This role will require support in all aspects of IT across the group. Tickets are sent via email to our Helpdesk (Zendesk) and need to be resolved in line with our SLAs. … Role Responsibilities Maintain a 99% SLA. Ensure the Joiners, Changers, and Leaver's processes are followed correctly. End-user support regarding IT applications. Administration of cloud-based applications - Microsoft 365. Setting up and supporting IT equipment (Mobile phones, PCs/Laptops, routers/switches, Printers/Scanners). Running scheduled IT processes, i.e., system backups. Maintaining hardware stock More ❯

Role: Field IT Support Engineer (MSP Environment) Location: Bromsgrove Salary: £33,000 Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when technology needs a fix? If so, we'd love to … meet you. The Role: As a Field IT Support Engineer , you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same. You'll be diagnosing issues, installing and configuring … our clients' systems run smoothly. From desktop support to network troubleshooting, you'll be their trusted tech partner. Key Responsibilities: Provide on-site and remote 1st to 2nd line support to a variety of clients Diagnose, resolve, or escalate hardware and software issues Install and configure desktops, laptops, printers, and other peripherals Support More ❯

2nd Line Wintel Analyst Location - Bristol full-time on-site Competitive Salary + Both Core & Voluntary benefits A new and exciting opportunity has arisen in Europes leading independent provider of IT infrastructure services. We are looking for a Security Cleared 2nd Line Analyst to join a small onsite team supporting a well-known aerospace … must be willing to go through DV clearance. What youll do The ideal Candidate will have a minimum of 2 years experience working in Managed Services, providing specialised support across Windows Server platforms. They should possess excellent troubleshooting skills and demonstrate the ability to make key technical decisions on their own accord. Excellent communication skills, both face to More ❯