51 to 75 of 100 2nd Line Support Jobs

2ND LINE IT SUPPORT 3-6 MONTH CONTRACT DAY RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor … a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working with ITIL service management processes What you'll get in return This is an initial 3-Month More ❯

The IT Support Analyst role focuses on delivering exceptional 1st and 2nd line technical support to end-users within the professional services industry. This temporary position will see you working closely with the technology department to resolve technical issues efficiently and maintain smooth operations. Client Details This opportunity is with a respected organisation … company, they prioritise high-quality service delivery and innovative solutions. Their technology department plays a key role in ensuring operational excellence and supporting their professional objectives. Description 1st Line Support Responding to incoming calls, self-serve calls and emails made to the Service Desk promptly, ensuring a high level of customer service is maintained at all … other offices to deliver IT projects or resolve specific IT issues, as required Communicating effectively with the Service Desk Team Leader and other colleagues Providing cover for employee absence 2nd Line Support Focusing on more complex, time-consuming queries, helping to minimise the number of incidents that are escalated to the IT 3rd line More ❯

1st/2nd Line IT Support Analyst - Up to £30,000 I am currently seeking a 1st/2nd Line IT Support Analyst to be based fully on-site in the Worcestershire area. The right 1st/2nd Line IT Support Analyst will be part … of a small IT team and will have skills in IT Support and troubleshooting. Benefits Include: Salary up to £30,000 Generous Holiday Standard Pension Scheme Free parking onsite Essential Skills IT Support and Troubleshooting experience Office 365 Azure Hardware installs Windows Dealing with ticketing systems Remote support On-boarding and Off-boarding Documentation More ❯

Our client, a leading organisation in the technology sector, is currently seeking a dedicated 1st/2nd Line IT Support Specialist to join their team on a permanent basis. This role requires a proactive individual who excels in providing exceptional IT support across multiple channels, ensuring efficient and effective service delivery. Main Responsibilities … hoc site visits to provide onsite support when required. Perform other ad-hoc duties as necessary to maintain acceptable IT support levels. Job Requirements: Relevant 2nd Line/Desktop support experience within medium or large businesses. Excellent telephone manner and face-to-face communication skills. Strong knowledge of Microsoft-based operating … dissatisfied customers and ensure efficient use of time and resources. Monitor progress against plans and act accordingly. MCP certification is beneficial but not essential. If you have the relevant 2nd Line/Desktop support experience and are looking to further your career within a dynamic and challenging environment, we would love to hear from you. More ❯

Job title: 2nd Line Support Technician Salary: up to £35k Location : Norwich My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone who is process orientated, effective and has the ability to build rapport More ❯

Onsite Engineer (1st/2nd Line) Milton Keynes (Onsite) Up to £32k We re looking for a skilled and customer-focused Onsite Engineer to join an education trust in Milton Keynes. This role would suit someone with experience supporting IT either within a school environment or through an educational MSP, who enjoys taking ownership of technical issues … maintaining hardware and applications, your work will directly contribute to creating an effective learning environment. Key responsibilities: Act as the main onsite contact for IT, providing responsive 1st/2nd line support to staff and students Troubleshoot and resolve technical issues across desktops, laptops, tablets, printers, projectors, AV equipment and more Install, configure and upgrade … proactively with stakeholders to identify improvements in ICT provision Communicate technical solutions clearly and effectively to non-technical users Key Requirements: Experience in a similar ICT Technician, 1st/2nd Line Engineer role - ideally within an education MSP or directly in a school environment Strong knowledge of Microsoft Office 365 and Windows operating systems Good understanding of More ❯

2nd Line Technical Support - Asset Management My NHS client is looking for a 2nd Line Support Engineer to join their support team with a focus on asset management. You will provide 'second line' technical support to the Trust's IT users located across all … this role you MUST be able to drive and have your own transport. Expenses will be paid for all miles travelled. Essential Skills Minimum 2 years in IT support experience. Can Setup and maintain theConfiguration Management Database (CMDB), detailing all hardware assets across the Trust. MS Windows Operating Systems. Windows Server and Active Directory. LAN, WAN, wireless networking More ❯

2nd Line IT Support required for a brilliant business based south of Bedford. This is a permanent, hybrid role (days in the office) paying upto £34k base on … a 4 days on, 4 days off day shift pattern. We’re seeking a proactive Tier 2 Engineer to join a growing Managed IT team. You’ll provide second line support to customers, ensuring smooth operation of their IT services and infrastructure. This is a hands-on role involving troubleshooting, monitoring, and maintaining systems, whilst contributing … to service improvements and mentoring colleagues. What you’ll do: - Diagnose and resolve 2nd line technical issues across desktops, servers, and end-user devices - Monitor and maintain client IT systems (patching, updates, performance tuning) - Support incident, change, and problem management processes (ITIL-aligned) - Collaborate with Tier 1 & Tier 3 engineers, sharing knowledge and best practice More ❯

Role: 2nd Line IT Support Engineer Location: Stoke-on-Trent £36,000 + Benefits Manufacturing Sector Do you enjoy solving complex IT challenges and want to be part of a business where technology truly underpins operations? We're looking for a 2nd Line IT Engineer to join a leading manufacturing company in … varied, and gives you the chance to work across infrastructure, applications, and networks - no two days are the same. What you'll be doing Escalation point for 1st Line issues, ensuring problems are resolved quickly and effectively. Supporting Microsoft 365, Windows Server, Active Directory, and end-user devices. Troubleshooting networking technologies (LAN/WAN, firewalls, switches, routers, VPNs … smoothly. Assisting with IT projects - including cloud migrations, infrastructure upgrades, and system rollouts. Producing clear documentation for systems, assets, and incidents. What we're looking for Proven experience in 2nd Line IT Support (manufacturing or fast-paced environments a bonus). Solid knowledge of Microsoft technologies (Windows 10/11, Server, O365, AD). Networking More ❯

Support, Help Desk, 2nd Line, AD, SCCM, Intune, JIRA (or other service desk support software), SLA's, ITIL. Permanent position only. You must be commutable to the Guildford area. Our client is looking to recruit 2 additional team members for its growing support team. Currently, the team support users … across the UK at the 2nd line level. Experience of working with SLA's and using service desk software is essential. Good technical skills around AD are essential, with some Intune or SCCM for updates and builds extremely beneficial. Excellent written and verbal interpersonal skills expected. ITIL, 3rd line support knowledge is a More ❯

IT Support Specialist - 1st/2nd Line Warrington | 6-Month FTC | Up to £32,000 Carbon60 is working with a leading engineering and maintenance organisation to recruit a skilled 1st/2nd Line IT Support Specialist for a 6-month fixed-term contract based in Warrington. This is your chance … team supporting critical infrastructure across multiple sectors including energy, utilities, and pharmaceuticals. You'll be the go-to person for resolving hardware and software issues, delivering top-tier support via phone, email, and in-person. What You'll Be Doing Providing responsive IT support across desktop, mobile, and telephony Building and deploying devices with the latest … troubleshooting issues, and ensuring SLA compliance Collaborating with vendors and creating user-friendly documentation Visiting remote sites when needed and contributing to service improvements Essential Experience Proven experience in 2nd Line/Desktop support in medium/large organisations A solid background in Maintenance and support of relevant devices such as PCs, Desk More ❯

2nd Line Support Engineer 6 Month Fixed Term Contract Northampton (Hybrid Role) Salary is £33.000 Skills: Azure, Office 365, VMware, Windows Server, Active Directory, Windows 10/11, Exchange Server, networking (TCP/IP, DNS), and PC/server hardware. Were partnering with a leading UK charity to find a talented 2nd Line … to use your skills to power meaningful change in the community, while thriving in a dynamic and busy IT environment. If you have 2+ years experience in IT support and want to take the next step in your career, this is the opportunity to grow, contribute, and make a real difference. Main responsibilities Provide first and second line technical support to end users in the use of hardware, software and telecoms services and deliver baseline support activities. Provide advice, documentation and training to end users (office staff, regionally based staff and volunteers) in the use of a variety of different software packages, office systems, operating systems, printers and computer related services. Support More ❯

IT Support Analyst - 2nd Line Support Crica £30,000 - £40,000 Southampton We're looking for an ambitious and enthusiastic IT professional to join a growing and dynamic IT team. You'll be providing 2nd support across a multi-site organisation. This hands-on role involves troubleshooting a wide range … of systems including Windows environments, network infrastructure, telecoms, and in-house applications. You'll play a key role in a tight-knit the IT support team and work enterprise wide, gaining hands on experience across all areas of the business. This role is a multifaceted position and offers the successful candidate a great opportunity to develop their career … The client are looking for someone confident, ambitious and ready to take on the challanges that come with a busy role. Key Requirements: 3+ years' experience in IT support Strong knowledge of Windows OS, networking, and common enterprise platforms Excellent problem-solving and communication skills Full UK driving licence (3+ years) If this role sounds of interest then More ❯

Our client is looking to recruit 2 additional team members for its growing support team. Currently, the team support users across the UK at the 2nd line level. Experience of working with SLAs and using service desk software is essential. Good technical skills around AD are essential, with some Intune or SCCM for … updates and builds being extremely beneficial. Support, Help Desk, 2nd Line, AD, SCCM, Intune, JIRA (or other service desk support software), SLA's, ITIL. Excellent written and verbal interpersonal skills expected. ITIL, 3rd line support knowledge is a bonus. To start ASAP, the roles are 4 days a week More ❯

IT Support Analyst (1st/2nd Line) Fareham -£30,000 A leading healthcare organisationhave a requirement for an IT Support Analyst to join their technicalsupport team to provide support across hardware, software and networks. The role will be responsible for dealing withtechnical issues and supporting the smooth operation of IT systems … across the business, by providing remote and on-site support to colleagues. You will provide 1st and 2nd line supportand work withIT leadership to troubleshoot complex problems and help maintain a high standard of service delivery. The team play a key role in reducing downtime andenhancing user experience. It would suit an IT Support Analyst with 12 months+ experience providing 1st/2nd line support. It would suit someone with the following skills: Knowledge of Microsoft Azure Expertise with Microsoft 365, including user support for Outlook, Teams, OneDrive, SharePoint, and Excel An understanding of networkg (including Active Directory, DNS, DHCP etc.) Familiar with remote support More ❯

End-User Computing team in London. This is a highly technical, multi-disciplined, desktop-focused role where the team is responsible for escalations from the Service Desk (1st Line Support), Video Conferencing Equipment, Printers, and dealing with a wide range of software (approximately 400 applications packaged) and hardware-related issues. You will work closely with 3rd … line teams, creating scripted and ideally automated fixes. Excellent troubleshooting skills and the ability to establish the root cause of an issue are essential. The role also involves collaborating with both internal teams and external vendors to manage … software and hardware solutions effectively. Role Responsibilities Act as the escalation point for technical issues from the Service Desk (1st Line), ensuring timely and effective resolution Deliver 2nd Line Support across the business, providing both on-site assistance and remote support to colleagues in regional offices Diagnose and resolve a broad More ❯

2nd Line IT Support Technician Up to £30K Stourbridge About the role The role will be responsible in providing 2nd-line technical support to resolve IT helpdesk service requests which cannot be solved by 1st-line as well as dealing with overflow service requests to support … being our representative while visiting our clients at their premises. Responsibilities - (but not limited to) Troubleshooting and diagnosing IT hardware and software faults via telephone, email and remote support to end users. Creating technical sales quotations to our customers while meeting their business needs in full. Supporting Tier 1 with daily overflow of tickets and calls. Working alongside … our 3rd line technicians to escalate calls as required. Coordinating with 3rd-parties such as suppliers and channel partners when required, to resolve problems and queries. Hands-on assistance with the configuration, installation, monitoring and maintenance of computer systems and networks, from the ground up to completion. The creation, maintenance and publishing of support documentation in More ❯

2nd Line IT Support Engineer – Horsham - £35,000 + Hybrid Working! Role : 2nd Line IT Support Engineer Location : Horsham Salary : £30,000 - £35,000 + Benefits Interviewing Immediately – Apply Now I am representing a client based in Merstham who are looking to expand their team! This position comes as part More ❯

2nd Line IT Support Engineer – Rochester - £32,000 + Great Opportunity! Role : 2nd Line IT Support Engineer Location : Rochester Salary: £28,000 - £32,000 + Benefits Interviewing Immediately – Apply Now I am representing a client based in Rochester who are looking to expand their team! This position comes as part More ❯

2nd Line IT Support Engineer – Canterbury - £32,000 + Great Opportunity! Role : 2nd Line IT Support Engineer Location : Canterbury Salary : £28,000 - £32,000 + Benefits Interviewing Immediately – Apply Now I am representing a client based in Canterbury who are looking to expand their team! This position comes as part More ❯

I have an amazing opportunity for a 2nd line support engineer to join a very well respected and successful MSP who are expanding. To be successful in this role you will have at least 2-3 years working within an MSP on the service desk and at least 12 months as a 2nd line More ❯

2nd Line IT Support Technician - Oxford Salary - £30,000 - £32,000 We're looking for a 2nd Line IT Support Technician to join a growing organisation with around 1,400 users, working across cutting-edge hardware, software, and infrastructure technologies. Based in Oxford, you'll be supporting both onsite and … remote users, combining day-to-day end-user support with more technical, hands-on troubleshooting. If you're keen to step into a more technical environment and grow your career, this is an excellent opportunity. What you'll be doing Respond to incidents and service requests logged in a modern ITSM system, resolving tickets in line with SLAs. Troubleshoot desktop, telephony, network, and printing issues, and investigate software problems. Ensure devices remain compliant with Cyber Essentials Plus and ISO 27001 standards. Support and install hardware, software, and mobile devices. Gain exposure to server administration and infrastructure technologies. What we're looking for Previous experience in a similar IT support role. More ❯

Second Line Support Engineer - £200 per day - Inside IR35 - 5 days a week on site St Mary Axe - 6 Month Contract. About the Role - My client, a leading building and civil engineering company, is seeking a proactive and customer-focused Second Line Support Engineer to join their Service Desk team. The Service … Microsoft applications, and enterprise tools Triage issues effectively and escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge … bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior executives and C-Suite users What We're Looking For - Previous experience in a Second Line Support Engineer or IT Support Analyst role Proven ability to support senior stakeholders (Chairman, CEO, CFO, C-Suite) with discretion and professionalism More ❯

Second Line Support Engineer - £200 per day - Inside IR35 - 5 days a week on site St Mary Axe - 6 Month Contract. About the Role - My client, a leading building and civil engineering company, is seeking a proactive and customer-focused Second Line Support Engineer to join their Service Desk team. The Service … Microsoft applications, and enterprise tools Triage issues effectively and escalate to relevant teams when required Troubleshoot Microsoft applications, Teams Rooms, and office AV/meeting room technology Provide support across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge … bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior executives and C-Suite users What We're Looking For - Previous experience in a Second Line Support Engineer or IT Support Analyst role Proven ability to support senior stakeholders (Chairman, CEO, CFO, C-Suite) with discretion and professionalism More ❯

2nd Line IT Support Technician - Bristol (with travel to Cardiff ) All travel and overnight stay will be expensed. Salary - £30,000 - £32,000 We're looking for a 2nd Line IT Support Technician to join a growing organisation with around 1,400 users, working across cutting-edge hardware, software, and … infrastructure technologies. Based in Bristol (with regular travel to Cardiff), you'll be supporting both onsite and remote users, combining day-to-day end-user support with more technical, hands-on troubleshooting. If you're keen to step into a more technical environment and grow your career, this is an excellent opportunity. What you'll be doing Respond … to incidents and service requests logged in a modern ITSM system, resolving tickets in line with SLAs. Troubleshoot desktop, telephony, network, and printing issues, and investigate software problems. Ensure devices remain compliant with Cyber Essentials Plus and ISO 27001 standards. Support and install hardware, software, and mobile devices. Gain exposure to server administration and infrastructure technologies. More ❯