76 to 100 of 108 2nd Line Support Jobs

We have an exciting opportunity for an IT Support Team Lead (2nd Line) to work for our reputable client based in the Hayes area. MFK Recruitment has successfully recruited 42 candidates for this client within the past 5 years, 31 are still with the company … too! They retain their staff due to the excellent culture and progression opportunities. As the IT Support Team Lead, you will be leading one other IT Technician and remaining hands-on. If you are looking for a role where you can learn new technologies and utilise your current … as they will be travelling to 3 different Education sites, all within a few miles of each other. IT Support Team Lead (2nd Line) - primary responsibilities: Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level More ❯

We have an exciting opportunity for an IT Support Team Lead (2nd Line) to work for our reputable client based in the Hayes area. MFK Recruitment has successfully recruited 42 candidates for this client within the past 5 years, 31 are still with the company … too! They retain their staff due to the excellent culture and progression opportunities. As the IT Support Team Lead, you will be leading one other IT Technician and remaining hands-on. If you are looking for a role where you can learn new technologies and utilise your current … as they will be travelling to 3 different Education sites, all within a few miles of each other. IT Support Team Lead (2nd Line) - primary responsibilities: Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level More ❯

We have an exciting opportunity for an IT Support Team Lead (2nd Line) to work for our reputable client based in the Hayes area. MFK Recruitment has successfully recruited 42 candidates for this client within the past 5 years, 31 are still with the company … too! They retain their staff due to the excellent culture and progression opportunities. As the IT Support Team Lead, you will be leading one other IT Technician and remaining hands-on. If you are looking for a role where you can learn new technologies and utilise your current … as they will be travelling to 3 different Education sites, all within a few miles of each other. IT Support Team Lead (2nd Line) - primary responsibilities: Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level More ❯

Role: 2nd Line IT Engineer Location: Hybrid (Office-Based & Remote) Salary: £28,000 - £32,000 Hybrid Working | Paid Certifications | Career Progression Are you a driven 2nd Line Engineer looking for a role where you can level up your technical skills, tackle exciting challenges, and … Hybrid Working flexible remote and office-based work Paid Certifications & Training Microsoft, AWS, Cisco, and more Clear Progression Path move towards 3rd Line or Project roles Private Medical Cover & Sick Pay Annual Leave + Bank Holidays A Collaborative & Supportive Team Environment If youre ready to take your career More ❯

nd Line Support Engineer Location: Office-based Southwest London Salary: Circa £35,000 to £45,000 depending on experience + pension Travel: Occasional when required Start Date: ASAP. Are you passionate about cloud technology and eager to make a significant impact in a small but dynamic … Managed Service Provider (MSP)? Our client, with decades of experience in delivering innovative IT solutions, is looking for a dedicated 2 nd Line Support Engineer to join their team. You will play a pivotal role in integrating cutting-edge technologies to enhance clients' business operations. Key … Responsibilities Providing support withSharePoint, networking,PowerShell, Office Applications and MAC experience. Hyper V &VMWare. Strong Customer Service skills andMSP experience would be a plus. Proven experience on a support helpdesk, ideally within an MSP environment. Promote a strong customer service ethos, ensuring continuous two-way feedback More ❯

We are looking for 2nd Line SD-WAN Support Engineer based in Bracknell. You'll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues. Salary ranges between £28K - £34K + Shift Allowance. … This role requires full-time on-site and SC Clearance. You will be providing direct 2nd line technical support for my client's SD-WAN services. Responsibilities include: - Monitor and manage network events via orchestrator tools. - Provide proactive network support and incident diagnosis. … Solid understanding of network protocols and concepts. - Experience with Cisco SD-WAN (vManage, LiveNX, Elastic monitoring tools). - Familiarity with MS Service Centre Support tools. - Working knowledge of Cisco technologies, including routing and IP protocols. - Experience supporting Windows and Linux platforms, including patching and maintenance. - Awareness of cybersecurity More ❯

Role: 2nd Line Support Engineer Role: Infrastructure Engineer Location: Norwich/Lowestoft Salary: £28,000 - £35,000 + travel expenses Location: Norwich/Lowestoft Full clean driving licence and own transport for travel between Norwich and occasionally Lowestoft click apply for full job details More ❯

We are looking for 2nd Line SD-WAN Support Engineer based in Birmingham. You’ll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues. Salary ranges between £28K - £35K + 15% Shift … Allowance. This role requires full-time on-site and SC Clearance. You will be providing direct 2nd line technical support for my client's SD-WAN services. Responsibilities include: Monitor and manage network events via orchestrator tools. Provide proactive network support and incident … Experience: Solid understanding of network protocols and concepts. Experience with Cisco SD-WAN (vManage), LiveNX, Elastic monitoring tools. Familiarity with MS Service Centre Support tools. Working knowledge of Cisco technologies, including routing and IP protocols. Experience supporting Windows and Linux platforms, including patching and maintenance. Awareness of cybersecurity More ❯

We are looking for 2nd Line SD-WAN Support Engineer based in Birmingham. You'll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues. Salary ranges between £28K - £35K + 15% Shift … Allowance. This role requires full-time on-site and SC Clearance. You will be providing direct 2nd line technical support for my client's SD-WAN services. Responsibilities include: - Monitor and manage network events via orchestrator tools. - Provide proactive network support and incident … Solid understanding of network protocols and concepts. - Experience with Cisco SD-WAN (vManage, LiveNX, Elastic monitoring tools). - Familiarity with MS Service Centre Support tools. - Working knowledge of Cisco technologies, including routing and IP protocols. - Experience supporting Windows and Linux platforms, including patching and maintenance. - Awareness of cybersecurity More ❯

We are looking for 2nd Line SD-WAN Support Engineer based in Bracknell. You'll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues. Salary ranges between £28K - £34K + Shift Allowance. … This role requires full-time on-site and SC Clearance. You will be providing direct 2nd line technical support for my client'... More ❯

Role: 2nd Line Support Engineer Location: Derby Salary: £30,000 Are you a tech-savvy problem solver with a passion for helping businesses thrive? Join our clients Managed Service Provider (MSP) as an IT Support Engineer and be part of a dynamic team … that delivers top-tier IT solutions to a diverse range of clients. What You'll Do: Provide remote and onsite IT support to clients Troubleshoot and resolve hardware, software, and network issues Manage and maintain IT infrastructure, including servers and cloud services Deploy and configure new hardware and … on complex technical projects Deliver excellent customer service and ensure timely resolution of issues What We're Looking For: Proven experience in IT support or helpdesk roles (preferably in an MSP environment) Strong knowledge of Windows, macOS, and common business applications Familiarity with Microsoft 365, Active Directory, networking More ❯

Role: Field IT Support Engineer (MSP Environment) Location: Bromsgrove Salary: £33,000 Are you a tech-savvy problem solver who thrives in fast-paced environments? Do you enjoy working on-site with a variety of clients, solving real-world IT issues, and being the go-to person when … technology needs a fix? If so, we'd love to meet you. The Role: As a Field IT Support Engineer , you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on … From desktop support to network troubleshooting, you'll be their trusted tech partner. Key Responsibilities: Provide on-site and remote 1st to 2nd line support to a variety of clients Diagnose, resolve, or escalate hardware and software issues Install and configure desktops, laptops More ❯

Job Title IT Technician - 2nd Line Support Are you the kind of person who loves to solve tech puzzles and make someone's day a little brighter? Do you thrive in a fast-paced environment where no two days are the same? If so, we … Technician to join our clients friendly team in Leicester. You'll be the go-to person for all things tech, providing top-notch support for Macs, PCs, servers, Microsoft 365, and a variety of other systems. Think of yourself as a tech superhero, swooping in to save the … day! What You'll Be Doing: Become a Tech Problem Solver: You'll be the first line of defence, providing remote and on-site IT support to their awesome users. From troubleshooting tricky software issues to setting up new hardware, you'll be the expert they More ❯

About > Careers > Second Line Technical Support … Engineer (Shift Patterns) Second Line Technical Support Engineer (Shift Patterns) Contract: Permanent Location: Chertsey, Surrey Are you an experienced Second Line Support Engineer looking to boost your career by working for a people-centric, dynamic and successful MSP? The Company Krome Technologies … day and night shifts. A shift is 8.00am-8.00pm or 8.00pm-8.00am. The role is based at Krome's HQ in Chertsey. Some second-line duties are field-based, so availability to work in Chertsey but also to travel to London and other client locations is required. Requirements More ❯

We are seeking an experienced and dynamic Second Line Engineer to join the helpdesk team. This role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. You will also be responsible for remediating vulnerabilities and applying security configurations. … The job holder is a direct escalation path within the helpdesk team. You will provide a high level of technical support to a wide range of users, spanning across different industries. The role demands a commitment to resolving complex incidents and requests while contributing to maintenance and project … initiatives, enhancing customer platforms and services. Key Responsibilities Handle escalated issues from first-line support that require a deeper level of technical expertise. Perform advanced troubleshooting of hardware, software, network, and system-related issues. Coordinate with third-line engineers or external vendors when necessary More ❯

Ready to step into a second-line support role where your skills will be valued and your growth mapped out? This MSP based in West Hampstead offers a clear progression plan and a tight-knit team that loves solving problems properly. What Does the Role Entail … first three months, then shift to hybrid (three days in, two from home). What Skills Will You Have? You'll bring solid second-line experience - maybe you're already in a second-line role, or maybe you've been the top of your first-line … is up to £38,000 with a host of other great benefits. How to Apply? If you're looking to move into a second-line role where you can make an impact and keep developing, hit apply. More ❯

are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic Second Line Engineer to join the helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within … contracted service levels. Your key responsibilities will be to handle escalated issues from first-line support that require a deeper level of technical expertise as well as Perform advanced troubleshooting of hardware, software, network, and system-related issues and Coordinate with third-line engineers … complex issues. To be successful in this role you must have the following skills An understanding of ITIL and Cyber Essentials frameworks. Endpoint support for Microsoft Windows and Apple Mac devices, with a focus on troubleshooting and ensuring user productivity. Proficiency in the support and management More ❯

IT Service Desk | 1st/2nd Line | IT Support My client is a household name with offices in Epping; the role will be onsite Monday to Friday. This is an exciting opportunity requiring initiative and drive in a fast-moving and dynamic service. As the … would be a key member of the IT Service Team. Duties include first and second response to day-to-day provision of IT support and advice for requests or incidents, following the ITIL process. You will be required to use an IT data management system to carry out … Providing crucial information to the Service Manager when major incidents are affecting service delivery to our customers and residents. Previous experience in IT support is essential, ideally 1+ years' experience. This includes troubleshooting applications and software, supporting Windows Devices and an understanding of o365. You must have excellent More ❯

IT and AV Support Technician (2nd Line) Department : Digital, Data & Technology Group Salary : Starting from £26,338, rising to £29,959 Closing date : Sunday 04 May 2025 About the role This is a great opportunity for you to develop your IT and Audio Visual (AV More ❯

You will be one of the first points of contact for all inbound technical calls and manage initial responses and escalations. Duties will include: 2nd Level Support takes over incidents which cannot be solved immediately by means of 1st LevelSupport. If necessary, you will work with external … workaround for new issues which require more complex technical knowledge. If an incident is a P1 OR is a recurring root cause of incidents, 2nd Level Support will evaluate and initiate handover to Problem Management. What you'll need to succeed We are looking for experienced software … helpdesk support engineers. Experience using ServiceNow, Jira and Anywhere 365 phone systems will be an advantage, aswill an understanding or working knowledge of ITIL Foundation Certification orITIL 4. You should have experience of working in a software support role,ideally supporting multiple proprietary products, via multichannel More ❯

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers. Key job responsibilities Diagnose, investigate, and resolve escalated support tickets in a … timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate. Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolution. Develop internal documentation to help the support … events for the team to help bond and enjoy each other's company in a more casual setting. BASIC QUALIFICATIONS Experience in technical support, or experience in software development. Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems. More ❯

nd Line IT Support Engineer East Surrey. Hybrid working after completion of probation. £30 - 35k with benefits such as annual bonus, private health, enhanced pension + more. This role is working directly for a telecoms service provider & MSP, and they are in a continued stage of … maritime, defence and commercial sectors. Youll be joining the systems management team of 4, all customer facing engineers, who provide hands on technical support, administration and management of the customer managed IT. This role will have a bias towards resolving escalations from more junior team members. There will … when required in this role too. Your background: Were looking for strong Microsoft bias engineer who has worked 1 st or 2 nd line within an MSP. With this role being customer facing, this will suit someone that has a service provider background. An ideal general background of More ❯

Office 365, Software Installations, Hardware Support, Networking, Customer-focused. Our client is looking to recruit an additional person to its Help Desk Support Team based in Kent near Paddock Wood. Key experience needed for this is broad technical skills across: Office 365 Hardware/software problem … resolution Networking This could suit someone with a year or two of experience, or even an IT-related grad looking to work in support, or someone even with some IT/Networking skills, and a passion for IT, looking for a 1st role. Location of the candidate is … key, though. A car driver essential. The role will work on a Support desk using ticketing software and will be customer-focused rather than project work. Salary to £30K Interested? Then contact Karen at Jump IT in the first instance. More ❯

We are seeking an experienced and dynamic Second Line IT Engineer to join a busy helpdesk team, this role serves as a primary escalation point to ensure the resolution of escalated tickets and changes within contracted service levels. They will also be responsible for remediating vulnerabilities and applying … security configurations. You will provide a high level of technical support to a wide range of users, spanning across different industries. The role demands a commitment to resolving complex incidents and requests while contributing to maintenance and project initiatives, enhancing customer platforms and services. Main Duties Handle escalated … issues from first-line support that require a deeper level of technical expertise. Perform advanced troubleshooting of hardware, software, network, and system-related issues. Coordinate with third-line engineers or external vendors when necessary to resolve complex issues. Ensure proper communication and information transfer More ❯

Ben jij dé helpende hand bij IT-vraagstukken? Wij zoeken een enthousiaste First en/of Second Line Support Medewerker die gebruikers ondersteunt bij hun dagelijkse IT-uitdagingen Wat ga je doen? Beantwoorden en registreren van IT-meldingen (telefonisch, via mail of ticketsysteem) Oplossen van eerstelijns More ❯