76 to 90 of 90 2nd Line Support Jobs

Job title: 2nd Line Engineer Location: Fareham Salary: £32k plus 3% bonus Candidates must be willing and eligible to go through SC security clearance for this role. Job description: We are looking for suitable candidates with an understanding of support services that is interested in building upon current knowledge to progress a career in IT. … are a leading IT Systems Integrator operating within the UK defence sector. Responsibilities: This is a training role that will enhance skills of a talented technician in service support and provision of equipment in support of training personnel to include provision, recording of solutions and providing repairs and continued service. We are looking for keen candidates … with knowledge of IT, devices and an understanding of Windows 10 and device repair, and possibly some limited experience with Desktop support, although training in all aspects will be provided for the right candidate. The role is customer facing so the most important attributes are for you to be able to work within a team and able to More ❯

Join an award-winning team based in the North West. You will receive personalised training to become an expert on our SaaS product, learning how to resolve support issues from various angles. Past Enterprise support engineers are now leading teams or have moved into 3rd-line support. As we grow, the opportunity for career … Melbourne, and South Africa, and we're not done yet- we're still growing quickly and consistently. The role You will be an essential member of the Enterprise Support team, engaging closely with clients to handle triage, resolve, and escalate tickets effectively. You will primarily operate with our in-house software and PostgreSQL, writing, selecting, updating, and reporting … software integrations, such as HubSpot, Salesforce, and Zapier, and have the opportunity to set up complex APIs, inbound data, and call flows. As an omnichannel software, you will support a range of communication channels, including voice, email, live chat, SMS, WhatsApp, Facebook, and Instagram, in addition to our in-house AI and WFO/QA applications. You will More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range … our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities More ❯

Distinct IT is a trusted IT support company serving small businesses across diverse industries. Our clients … depend on us to deliver resilient infrastructure and rapid, effective solutions—and we're ready to grow our team with someone who shares that responsibility. We’re seeking a 2nd Line IT Support Field Engineer who thrives on solving challenging issues, independently researching solutions, and drawing on the rest of our team when needed. The … ideal candidate will have experience working in a dynamic MSP environment and delivering high-quality, client-focused support both remotely and on-site. What You’ll Bring Strong problem-solving instincts with the ability to troubleshoot and resolve advanced issues independently , leveraging internal resources when needed Comfortable researching unknown problems, exploring documentation, and developing reliable solutions Confident working More ❯

2nd Lin e Support Engineer Security Clearance Required - DV ('Developed Vetting') Location: Huntingdon, UK - Hybrid working policy 80% on-site UNLEASH YOUR POTENTIAL We are looking for someone with a passion for infrastructure, ideally from an operational support services background. You will be self-motivated and be able to work autonomously to achieve day to …/Teams), networking technologies and storage. Your Role and Responsibilities. The role will provide technical exposure variance across both outcomes based project activities and operational (Business as Usual) support activities. The duties of the role will also include providing remote and on-site support. There is also a requirement to provide out of hours on call support. You … will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service. SKILLS AND KNOWLEDGE: Have excellent knowledge of Virtualized Environments such as VMware and Hyper-V, with knowledge of VMware horizon being an advantage; Have excellent knowledge of Windows Server More ❯

Second Line Engineer - Leciester (Hybrid) £26,000 - £29,500 DOE The Company: A large-scale enterprise providing essential operational and technical support to its nationwide network of branches. By centralising key services and systems, the company ensures consistency, reliability, and efficiency across all locations - enabling each branch to focus on delivering quality service to their local … communities.This internal IT support position is ideal for someone who thrives in a fast-paced environment and enjoys taking ownership of projects from start to finish. The Role: Provide remote and on-site second-line IT support to internal users across multiple locations Troubleshoot and resolve hardware, software, and networking issues promptly Maintain and … clear communication and timely resolution of support tickets The Ideal Candidate Will Have: Experience in an IT support, service desk, or helpdesk role (1st or 2nd line) Solid understanding of Windows operating systems and common business applications Familiarity with Microsoft 365, Active Directory, networking fundamentals, and cloud technologies Strong diagnostic and troubleshooting skills More ❯

environment where learning + development is prioritised with lucrative incentives on offer? I'm on the lookout for a dynamic individual to join an established onsite team as a 2nd Line Service Desk Engineer to provide technical software, hardware, and network problem resolution onsite to a prestigious list of clients. You will be tasked with performing problem … diagnosis and guiding users through step-by-step solutions in a desktop support-based environment. You'll also provide technical solutions in a user-friendly, professional manner, facilitating one-to-one end user training as required and ensure site technical documentation is maintained. Main Responsibilities: You will enable the smooth running of client's systems and network infrastructure. … may include: Log, and Investigate customer tickets, where possible applying a permanent fix or an agreed workaround to restore service. Provide Level 2 Server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix. End to end ownership of a customer ticket, identifying the underlying cause and managing the implementation of More ❯

We are currently recruitng for a 2nd Line Service Engineer to join our client's existing team on a permanent basis. The ideal candidate will have previous experience of working with Azure, Intune, Entra and Microsoft. Duties will include diagnosing and rectifying faults, providing support to clients with IT issues, installing new hardware and software More ❯

We are currently recruitng for a 2nd Line Service Engineer to join our client's existing team on a permanent basis. The ideal candidate will have previous experience of working with Azure, Intune, Entra and Microsoft. Duties will include diagnosing and rectifying faults, providing support to clients with IT issues, installing new hardware and software More ❯

Our MSP client is looking for a 2nd Line Apple Mac Support specialist to join their team based in London. Your duties and responsibilities will be: Efficiently manage and prioritise support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues. Adhere strictly to service processes Maintain accurate, comprehensive ticket … appropriately, ensuring tickets are detailed for efficient handover Persistently work towards solutions, while recognising when escalation is necessary Aim to meet daily ticket resolution goals Provide on-site support Diagnose and resolve technical issues following best practice protocols Stay informed about emerging IT trends … and technologies It is expected that you will have at least 4 years' experience of working in a Mac help desk environment with the last 2 years working at 2nd line. You will have solid experience of Mac support with JAMF, JumpCloud and Addigy coupled with Windows desktop and server experience. In addition you will have some More ❯

Role: IT Support Engineer Location: Radcliffe, Manchester Salary: £27,000 - £31,000Are you looking to join one of the best MSP's in the UK that provide support within the Education sector? If so, this is the company for you! What makes these guys the best is their strong ethos on staff retention and development, these … guys really know how to treat their staff well and can offer a genuinely great place to work. The company work exclusively within the education sector, providing support to primary schools across the North West. They are looking to bolster their Service Desk Team further with the addition of another IT Support Engineer at their office … from you: ** Full Driver's license** Microsoft Windows and Server operating system knowledge** Veeam** Microsoft Intune** Office 365** Sophos Enterprise** Hyper - V/VMWare** DBS Clearance Responsibilities: ** Provide support both remotely and face to face to teachers and pupils.** Provide Windows Server, mobile device and network infrastructure support.** Provide support for other technicians and work as More ❯

Excellent opportunity for ambitious IT support engineers to join a global IT MSP with a first class reputation for skilling up staff and career progression. On Offer - Salary up to £32k - D.O.E - Company Bonus Scheme - Benefits pack includes healthcare, enhanced annual leave and more - First class skill up opportunities including certification support - Excellent career progression opportunities … Opportunity for project work not just ticketed support What do I need? - Experience using/supporting the following technologies - Windows OS up to Windows 10 - SCCM - Windows Server - Active Directory & Group Policy - VMWare and/or Hyper-V - Please note that given the nature of the client candidates are subject to security clearance checks O.K. I'm in More ❯

Vertex IT Solutions are partnered with a well established UK based managed services business. Together, we are recruiting for a skilled IT Deskside Support Engineer on a Contract to Permanent basis to operate soley on site at their customers office in Hammersmith Contract day rate £150 via an Umbrella Company ::: Perm salary £30k The successful candidate will play … ups are logged on the ticketing system. Supporting end users with active general issues within active directory, MS365 and basic networking To qualify: 2.5+ years experience in a support role Expertise in analytical troubleshooting A good understanding of networks and Windows Operating systems and Apple OS Experience with Active Directory and SCCM Experience with network fault troubleshooting Basic More ❯

Why Join Us? Be a key technical point of escalation in a fast-paced, solutions-led support team. Gain hands-on experience with diverse technologies including networking, cloud, AV, and communications. Work closely with senior engineers and contribute to the delivery of high-quality client projects. Enjoy a workplace that values collaboration, problem-solving, and professional growth. Join … a company that delivers all support in-house — no outsourcing, just a strong, centralised team. Key Role Responsibilities Handle escalated technical support issues across hardware, software, and infrastructure systems. Deploy, configure, and maintain networking equipment, AV setups, and cloud platforms. Support infrastructure upgrades and service improvements across client environments. Liaise with technology vendors to … resolve hardware or software issues. Produce and maintain technical documentation and client support materials. Key Attributes Required 2+ years’ experience in a second-line IT support role or similar. Good understanding of networking, Windows environments, and cloud services. Experience working with AV systems, telephony, or access control is a plus. Strong troubleshooting, time management More ❯

My global financial client based in Glasgow have an urgent requirement for an IT Support Engineer to join on an initial 3 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your IT career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows … imaging, troubleshooting - PC, Laptop and Printer hardware break/fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. More ❯