Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Focus Resourcing Group
market share of company offerings & collections services To lead, develop and manage the Service Delivery team all who work remotely throughout UK - optimising individual performance towards agreed goals and objectives with the aim of providing an elevated level of service to clients. Responsibility for the development, performance, and … delivery of the internal and external customer support for the organisation Take accountability for service delivery performance, meeting customer expectations, and driving future demand. Maintain customer relationships, while improving response and delivery times Create and present regular reports to Senior Management Resolve any service problems and customer complaints. … Identify customer trends and help develop strategies to reduce the query rates. Manage key performance indicators to grow the overall competency base within the team. Skills: Successful track record of operating at middle to senior management level within the service sector environment. Keen focus on operational metrics Can more »
recruitment strategies and manage the recruitment lifecycle. Maintain high compliance standards, meeting all legal and ethical requirements. Manage client feedback effectively and provide timely management information. Organise candidate payroll and performance management. Who We Are Looking For: Proven experience in account management or recruitment. Excellent communication skills more »
IT and Infrastructure Operations Performance Manager – Mobile Telecom 6 Months Contract Reading – 2 days per week onsite We are hiring an IT and Infrastructure Operations Performance Manager for a telecom client based in Reading. Overview of the Role: Accountable for leading a team of Operations/Analytical professionals … typical planning horizon is variable and aligned by Service reporting that can be adhoc, weekly, monthly, quarterly. Accountable for the day to day operational management of our various service providers, through operational governance, escalation, and management of Service Levels. Accountable for driving improvements to the operational environment by … analysis of contracted service levels with the partners. What you will be doing? Clearly establishes performance goals related to the delivery of Services across all channels (IT service desk, call centre, self-service, retail), and communicates them to all key stakeholders. Actively manages the risks associated to maintaining the more »
Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
yolk recruitment
will be doing: Working closely with internal & external stakeholders to deliver critical IT projects for a variety of customers. Contributing to Agile/Scrum management, running stand ups/reviews to ensure projects remain on track. Project integration throughout its lifecycle. Quality & performance management. The experience you'll … tech projects within the defence/national security space. Understanding of the software development lifecycle. Experience in Agile/Scrum project management. Excellent stakeholder management experience. What you'll receive in return: Salary up to £85,000 Enhanced pension scheme (6% matched) Private medical insurance 25 days holiday (bank more »
will heavily support drafting and reviewing ITTs etc. Experience in an Operator environment is beneficial but not essential. The successful candidates will provide contract management support with an emphasis on providing the best value for the company with a focus on budget, governance and assurance controls, as well as … C contracting strategy, in support of all contracting activities. Giving advice and support across the organisation on matters relating to contracts planning, strategy and performance management. Undertaking all formal contracting activities relating to on/offshore service and work contracts, including assessment of internal and external demand, prequalifications, tender … list development and contract development strategies. Issue of ITT, analysis of tenders, contract negotiations, preparation of contractual documentation and contract management plans. Completion of post-award contract administration including drafting and processing of amendments, variations, dispute management and obtaining internal & external approvals. Providing comprehensive advice on commercial and more »
pattern on 7.45am to 7.45pm (day shift) and 7.45pm to 7.45am (nightshift). The managerial tasks will include (but not be limited to), line management of circa 16 staff per shift, health and safety, quality, continuous improvement and performance management. The Role Full time permanent position within manufacturing … working shifts (days/nights) Managerial level position reporting to the Production Manager Lead the shift in terms of performance, quality and health and safety. The Person Working experience within the manufacturing sector Experience of directly managing teams Any health and safety, quality or lean qualifications would be preferred. more »
