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This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Title: Head of Service Management Contract Type: Permanent Location: Edinburgh/Alderley Working style: Hybrid 50% home/office based Closing date: 30th June 2025 As Head of IT Service Management, you will lead a diverse and … high-performing team of approximately 30 professionals across key service functions and ITIL processes including Service Managers, Service Reporting & Analytics, Service Level and Availability Management, Configuration Management, Service Integration, Change Enablement, Release Management, Incident Management and Problem Management. You will be responsible for shaping and executing the IT service strategy, ensuring the delivery of consistent … customer-focused, and efficient IT services across the organisation. This role is pivotal in driving operational excellence, embedding service management into platform teams, and enhancing service performance through data-driven insights and automation. You will work closely with senior stakeholders to align service delivery with business goals, support major incident response and post-incident reviews, and champion continuous improvement More ❯

language, education, ethnicity and cultural background, gender and gender identity/expression, sexual orientation, generation, age, socioeconomic background, neurodiversity, religious background, abilities or disability. Job Title: Head of Service Management Contract Type: Permanent Location: Edinburgh/Alderley Working style: Hybrid 50% home/office based Closing date: 30th June 2025 As Head of IT Service Management, you will … lead a diverse and high-performing team of approximately 30 professionals across key service functions and ITIL processes including Service Managers, Service Reporting & Analytics, Service Level and Availability Management, Configuration Management, Service Integration, Change Enablement, Release Management, Incident Management and Problem Management. You will be responsible for shaping and executing the IT service strategy, ensuring … the delivery of consistent, customer-focused, and efficient IT services across the organisation. This role is pivotal in driving operational excellence, embedding service management into platform teams, and enhancing service performance through data-driven insights and automation. You will work closely with senior stakeholders to align service delivery with business goals, support major incident response and post-incident reviews More ❯

and compute power. Responsibilities Manage enterprise Azure critical national infrastructure in a large-scale environment Provide support and troubleshooting for Azure services including Compute, Storage, Networking, etc. Utilize Azure Management tools such as Azure Monitor, Agents, KQL, ARM templates, Azure Policies, and Infrastructure as Code (IaC) with Azure DevOps, Bicep, etc. Perform scripting with PowerShell and manage patching in … cloud environments Follow ITIL incident management practices, document troubleshooting steps, and ensure SLA/OLA/KPI adherence Engage in customer support activities, including incident triage, resolution, and proactive problem management Develop and maintain operational and process documentation Contribute to security and compliance standards (GDPR, ISO, SOC, etc.) Qualifications 5+ years of IT and Azure/cloud … environments Strong knowledge of Azure platform services and troubleshooting skills Scripting skills in PowerShell Ideal Skills Ability to work under deadlines and manage multiple priorities Excellent fault analysis and problem-solving skills Experience with incident management and process improvement Effective communication and documentation skills More ❯

experience with Firewalls, VLAN, Networking cables. Top 3 skills: Physical networking, Copper and Fiber cabling. Project manager a plus. Requirements: Candidate should be knowledgeable of the following: Excellent troubleshooting, problem solving & root cause analysis skills. Exceptional customer service. Candidate should be able to work under pressure. Self-starter and be able to follow defined corporate processes & policies. Strong team … worker, with excellent organization & time management skills. Professional demeanor with excellent written/verbal communication skills. Must possess a high level of quality and attention to detail. Ability to lift 50 lbs. Ability to work flexible hours and overtime. Ability to climb ladders and staircases to access IT equipment. Knowledge of the following: Cisco Layer 2 & Layer 3 Routing … of PC imaging tools (SCCM), diagnosis and remote-control tools. Working knowledge/experience supporting Hardware and cabling for servers and other Data Center hardware appliances Experience in Service Management, Change Mgmt., Outage & Problem Management and other ITIL-based best practices. Working knowledge of Cisco standard protocols and other IT network technologies including but not limited to More ❯

the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. You will be responsible for the change management process … plan and are scheduled in conjunction with the SSC and 3 rd party suppliers as appropriate. In addition you will provide appropriate SharePoint expertise, in terms of support, content management and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Company application portfolio Monitor application systems, identifying performance trends and taking … as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are in place and that they are appropriately scheduled and approved, liasing with SSC Change Manager Owns Configuration Management More ❯

and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost, performance, and efficiency of end-to-end … level targets and minimize business impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem Management activities. Monitor KPIs … in line with business goals and objectives. Identify opportunities for efficiency and value through innovation, technology initiatives, and partnerships with suppliers. Key Skills & Experience: Extensive experience in IT service management, with a focus on multi-sourced environments. 5+ years of customer service experience, preferably in a senior role. Proven leadership, change management, and results delivery experience. Strong communication More ❯

objectives and agreed service levels. The Lead Technician, IT Corporate Services, will need to have a strong customer service ethos, and be capable of interacting with both users and management to drive customer focused technical support to the Digital Realty end user in the support of IT services including workstations, laptops, operating systems, applications, software, hardware, and peripherals. The … incumbent must be detail oriented, capable of leading a global team of technicians delivering technical solutions, exhibit critical thinking and problem analysis, and communicate professionally in a timely manner with the ability to adapt in a constantly evolving environment and learn new skills quickly. What you’ll need: A Bachelor’s degree in Computer Science or related degree preferred … complex roles supporting end users Proven leadership experience with outstanding interpersonal and communication (written & oral) skills ITIL Foundation V3 Certification preferred with experience implementing IT service operations processes: incident management, problem management, request fulfilment, access management, and related IT Service Management tooling within ServiceNow Experience in working with managed service providers for IT operations support More ❯

IT Service Manager 12 months FTC £46,735 - £55,755 Overview: The IT Service Manager will oversee the delivery and management of IT services within the professional services sector of the university. This role is pivotal in ensuring that the IT infrastructure supports the academic and administrative functions effectively, enhancing the overall user experience for staff, faculty, and students. … Responsibilities Service Management: Lead the management of IT services specifically within the professional services sector, ensuring alignment with the overall service management strategy to ensure high-quality service delivery and support for professional services. Incident and Problem Management: Collaborate with Incident Manager to address incidents and problems specific to professional services, helping to coordinate, communicate … and ensure minimal disruption to university operations. Project Management: Work closely with the Delivery function to support the successful delivery of IT projects within the professional services sector, including support in planning, execution, transition, and in-place monitoring. Stakeholder Engagement: Collaborate with stakeholders within the professional services sector to understand their IT needs and provide tailored solutions. Performance Monitoring More ❯

and respond proactively to incidents Work to meet SLAs through timely resolution of technical issues Support change requests, patching, and technical escalations Maintain detailed records using call and incident management systems Collaborate with peers to improve operational efficiency and service quality Essential: SC clearance or eligibility to obtain Hands-on experience or exposure to second-line support in an … rotating shift model Familiarity with technologies such as SQL, Wintel, messaging systems, patching processes, and iSeries operations Excellent communication skills and the ability to remain calm under pressure Strong problem-solving mindset with a proactive approach Desirable: Experience using incident and problem management tools Understanding of ITIL practices (certification beneficial) Solid grounding in server environments and infrastructure More ❯

Network and Security architecture, network topology, IT device integrity, and common security elements. •Plans and executes network upgrades and maintenance activities with the NMCI Operations Manager, NOC Lead, Release Management team and other key stakeholders. •Tier III escalation support and vendor engagement supporting Incident Management activities. •Active participation in Root Cause Analysis for Problem Management activities. … field, or comparable experience). Additional years of related work experience may be substituted for a degree at the Hiring Manager's discretion. •Effective written and oral communication and problem solving skills. •Must be a US Citizen and possess an active Secret Clearance. •Minimum of DoD 8570.01 IAT Level III Certification required prior to onboarding: CISSP or CASP (See … Networks or Aruba Networks. •Willingness to work or be called in to work during off-hours to meet customer mission support requirements •Participate in on-call rotation for Incident Management responsibilities among the broader team •IA Subject Matter Expert for operations providing tier-III support to the NOC watch staff. •Participate in engineering meetings to bridge the gap between More ❯

technology Knowledge of SAN technology Experience in Windows workstation imaging Knowledge of Microsoft Server Technologies, Active Directory, Microsoft Exchange Experience with Application Server technologies Knowledge of ITIL IT service management Experience in Incident and Problem Management Ability to produce technical documentation and user guides Effective communication skills (oral and written) Problem-solving skills using rigorous logic More ❯

Domain is part of the Corporate & Institutional Banking Information Technology & Operations (CIB ITO) of BNP PARIBAS, it manages all the security solutions. The SSO team provide identity and access management tooling as a middleware delivery team, supporting authentication and authorisation for both internal and external customers. Using several standardised frameworks, the team maintains and governs access policies and works … technologies to ensure that the right entities have the appropriate access to technology resources. The SSO team is dealing with support and project delivery on the Identity and Access Management technologies: SiteMinder, LDAP, Axway API Gateway. The jobholder will be part of multi-geographical (presence in 3 regions and 6 locations) and multi-disciplined team. Architecture Project Delivery Platform … Support and Maintenance Incident and Problem Management Change Management General The candidate will also be well versed with cryptographic notions such as RSA, symmetric and asymmetric encryption, certificates and digital signatures etc. RESPONSIBILITIES Full and detailed description of each responsibilities related above Architecture To provide architectural expertise thereby driving change and improvement in technology and process. To More ❯

landscape of a growing organisation. What You'll Be Doing: Provide 1st and 2nd line IT support to internal users across the business. Take the lead on incident resolution, problem management, and technical troubleshooting. Support and maintain network infrastructure, including switches, firewalls, and wireless systems. Work with telephony systems (experience with VoIP solutions is ideal). Assist in … developing and implementing improvements to the IT infrastructure. Collaborate with the IT team (currently a close-knit team of 3) on projects, upgrades, and rollouts. Contribute to documentation, asset management, and process improvement. What We're Looking For Solid experience in a hands-on IT support role covering 1st/2nd line duties. A working knowledge of networking concepts … DNS, DHCP, VLANs, etc.). Familiarity with telephony systems - particularly VoIP (3CX, Mitel, etc.). Comfortable working independently and proactively in a fast-paced environment. Strong problem-solving skills and a genuine desire to improve systems and service delivery. Excellent communication skills - both technical and user-facing. Desirable Skills: Experience with Microsoft 365, Windows Server, Active Directory. Exposure to More ❯

Description Database Administrator (DBA) Leidos is seeking an experienced Database Administrator (DBA) to support and maintain an IT service management tool (ServiceNow) for a large organization. This role requires hands-on experience with database administration, optimization, and disaster recovery planning. The ideal candidate will be responsible for ensuring database stability, security, and performance, collaborating with cross-functional teams to … Maintenance: Support MariaDB (MySQL) databases, ensuring performance and availability. Backup & Disaster Recovery: Implement and manage database backups for data recovery. Monitoring & Performance Optimization: Track and enhance system performance. Incident & Problem Management: Troubleshoot and resolve database issues. Capacity Planning: Monitor and forecast storage and performance needs. Upgrades & Patch Management: Plan and execute database upgrades and patches. Database Logging … Monitoring: Manage logs for security and compliance. High Availability & Failover Management: Maintain uptime through failover procedures. Automation & Scripting: Develop scripts for maintenance and monitoring tasks. Documentation & Knowledge Sharing: Keep documentation current and accessible. Testing & Validation Support: Assist with database testing and validation. You will have: Proven DBA experience Expertise in MariaDB or similar relational databases Experience with backup and More ❯

landscape of a growing organisation. What You'll Be Doing: Provide 1st and 2nd line IT support to internal users across the business. Take the lead on incident resolution, problem management, and technical troubleshooting. Support and maintain network infrastructure, including switches, firewalls, and wireless systems. Work with telephony systems (experience with VoIP solutions is ideal). Assist in … developing and implementing improvements to the IT infrastructure. Collaborate with the IT team (currently a close-knit team of 3) on projects, upgrades, and rollouts. Contribute to documentation, asset management, and process improvement. What We're Looking For Solid experience in a hands-on IT support role covering 1st/2nd line duties. A working knowledge of networking concepts … DNS, DHCP, VLANs, etc.). Familiarity with telephony systems - particularly VoIP (3CX, Mitel, etc.). Comfortable working independently and proactively in a fast-paced environment. Strong problem-solving skills and a genuine desire to improve systems and service delivery. Excellent communication skills - both technical and user-facing. Desirable Skills: Experience with Microsoft 365, Windows Server, Active Directory. Exposure to More ❯

Did You Know’ articles and videos), other BRM initiatives You will report to the Service Desk Manager and your responsibilities will include; Provide first-level IT technical support and problem resolution to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt with and closed out … esolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications … and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with More ❯

policies, artefacts and processes. This role reports into the Head of Audit Technology. The team comprises at least two senior technical architects [as direct reports] and will involve matrix management of a range of architects, engineers, analysts, and external supply teams. This role requires regular attendance to the office in Newcastle, and occasional attendance in the NAO’s office … and vendor relationships. • Enable the team to work more proactively rather than reactively. Maintaining current and future tooling roadmaps for DS Cloud Services, through proactive horizon scanning and active management of tooling legacy statuses and related enterprise debt • Monitor IT infrastructure and application metrics relating to performance, capacity, utilisation, and availability. Reporting on performance against agreed targets. Responding ahead … of a team, managing the pace and tempo. You can actively address internal and external risks, issues and dependencies including where ownership exists outside the team. (Skill level: Practitioner) • Problem management: You can ensure that the right actions are taken to investigate, resolve and anticipate problems to defend against them at the right time. You understand how the More ❯

system performance and reliability • Installing and configuring database environments including customizing commercial databases to fit specific needs. • Performing backups, restores, and archiving data • Participating in server and storage capacity management and planning for the most complex and critical systems • Recommending and implementing approved process and tool improvements • Responsible for specifying users and user access levels for each segment of … and requirements. • Support the development of data standards, policies, and procedures for Government review. • Leverage workflow charts to understand tasks computer will perform, such as updating records. • Perform configuration management, problem management, capacity management, and financial management for databases and data management systems. • Participate in the Risk Management Framework authorization process. • Support the More ❯

contact for USSS who will own all Contractor activities related to this order. • Manage the cost, schedule and performance of Government contracts of similar scope, size, and complexity. • Provide management oversight of multiple concurrent project activities across multiple Information Technology disciplines. • Understand and perform a variety of project/program management techniques and methods for Information Technology used … throughout DHS and similar agencies. • Knowledge of IT Service Management (ITSM) processes. • Knowledge of IT Operations Center functions and processes. • Perform in a dynamic work environment including the ability to coordinate and perform multiple assignments. • Demonstrate excellent communication skills - both written and verbal. • Demonstrate experience working independently to resolve complex issues • Initiate, coordinate, and assist with onboarding and offboarding … center (SD, NOC, and NOSC). • Coordinate with the Security Operations Center (SOC) in assessments and incident responses. • Ensure corrective measures have been documented and incorporated as part of problem management to support a reduction in incidents. • Ensure that the knowledge base, standard operating procedures, and technical documentation are maintained and augmented by staff. Required Skills/Experience More ❯

to Move to Skip to Content Link Select how often (in days) to receive an alert: Head of Infrastructure Technology Company: Royal London Group Job Title: Head of Service Management Contract Type: Permanent Working style: Hybrid 50% home/office based Closing date: 30th June 2025 As Head of IT Service Management, you will lead a diverse and … high-performing team of approximately 30 professionals across key service functions and ITIL processes including Service Managers, Service Reporting & Analytics, Service Level and Availability Management, Configuration Management, Service Integration, Change Enablement, Release Management, Incident Management and Problem Management. You will be responsible for shaping and executing the IT service strategy, ensuring the delivery of consistent … customer-focused, and efficient IT services across the organisation. This role is pivotal in driving operational excellence, embedding service management into platform teams, and enhancing service performance through data-driven insights and automation. You will work closely with senior stakeholders to align service delivery with business goals, support major incident response and post-incident reviews, and champion continuous improvement More ❯

to enhance efficiency. Assist in data migration, system audits, and ensure data integrity across all ERP systems. Generate and distribute periodic system performance and support metrics reports. Incident and Problem Management: Track, manage, and resolve ERP-related incidents and problems in a timely manner. Use issue-tracking tools to log and report issues and resolutions. Continuous Improvement: Participate … to understand project requirements and translate them into ERP solutions. Coordinate with project managers and cross-functional teams to ensure timely delivery of project milestones. Assist in the change management process, including user adoption and training during new project rollouts. Strategic Contributions: Act as a key resource in driving strategic ERP initiatives aimed at optimizing business processes and system … role. Experience with large-scale ERP projects, such as upgrades, migrations, or major system enhancements. Experience working with business processes related to finance , manufacturing , inventory , sales , and supply chain management . Technical Skills: Proficiency in ERP system configuration, customization, and maintenance. Familiarity with SQL for querying databases and generating reports. Understanding of ERP integrations, data migration, and interface management. More ❯

and networking & voice technologies Solid understanding of Linux server, networking and storage technologies Experience with virtual platforms (client and server) and Microsoft Office products. Experience with the incident, change & problem management disciplines; and knowledge of the Remedy ITSM application toolset. Desired Skills/Experience Telephony and network experience ITIL Certification and in depth understanding of ITIL principles, functions … resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs. Prepares for new or changed services, management of the change process and the maintenance of regulatory, legal, and professional standards. Manage and support infrastructure applications and related data repositories on a day-to-day basis. Monitor More ❯

Provide support to other IT staff. Provide support and administration of the IT Infrastructure. Provide IS support to Infrastructure and Application projects. Apply small changes in accordance with change management process. Problem management. Windows Server Knowledge/VMware/Nutanix/Wintel/SolarWinds The Successful Applicant Person Specification Technical Skills - Essential Detailed working knowledge of a broad … range of infrastructure technologies. Server virtualisation, preferably VMware. Hyper-Converged Infrastructure, preferably Nutanix. Azure services, preferably provisioning of Microsoft 365 services (Entra ID, device management, and SAML authentication). Excellent understanding of current Windows Server and Desktop operating systems, and Group Policy. Windows 10/11 build and support. MS SQL products. Citrix technologies, specifically Citrix DaaS and Citrix More ❯

you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through effective incident management and the delivery of reliable, consistent, and high-quality IT services. You will be responsible for diagnosing and resolving technical issues, mentoring junior team members, and ensuring SLAs and … support with a strong customer focus. Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem Management process and contributing to service improvements. Essential Skills & Experience: Strong experience supporting complex Microsoft/Windows environments/IT systems in a large and diverse environment. Window More ❯

initiatives to automate infrastructure, enhance system observability, and drive the transformation of our IT operations. What are we looking for? Bachelor’s degree in Information Technology, Computer Science, Business Management, or a related field 7+ years of experience in IT departments or a relevant field 3+ years in a leadership, SRE, DevOps, or systems engineering role. A seasoned professional … deep understanding of Site Reliability Engineering (SRE) principles, DevOps best practices, and cutting-edge technologies. Strong analytical, interpersonal, and organizational skills with a proven track record in issue and problem management in a multicultural and global environment. Proficiency with cloud platforms and experience in configuration management, scripting, and monitoring and observability tools. Understanding of business processes, change … management, and ITSM processes, including service level management and reporting. Excellent communication skills and the ability to work collaboratively with cross-functional teams. What will be your key responsibilities? Systems Reliability Engineering Senior Lead is to ensure that the technology stack being deployed and its ability to be supported accordingly with the business requirements, the focus is in More ❯