176 to 200 of 492 Problem Management Jobs

business applications. The role will be actively involved in BAU support, assisting with project implementations, managing system maintenance and upgrades, and working on Incident, Problem and Service requests. Core Responsibilities: Work on Incident, Problem and Service request tickets resolution, within agreed SLAs Support the team through any appropriate … means to meet Service Level Targets. This includes provision of management information, knowledge sharing, communication, escalation and coordination of cross-team meetings to resolve issues. Manage and coordinate system upgrades and releases with business and IT stakeholders Ensure that a knowledge base of past issues encountered is maintained ...

vulnerabilities and single points of failure and recommend appropriate improvements Provide technical guidance to customers around network upgrades, optimisation and new technology Support change management activity including implementation, validation and post change reviews Contribute to network monitoring, automation and service improvement initiatives Skills & Expertis Cisco Meraki Cisco Catalyst … EtherChannel LAN and WAN environments MPLS, DIA and VPN technologies Cisco Wireless LAN Controllers and Access Points Aruba Wireless Meraki Wireless and Cloud Management SD WAN technologies Palo Alto Firewalls Network monitoring and performance management tools ServiceNow or similar ITSM platforms Experience & Qualifications Bachelor's Degree in Engineering ...

trusted leader during service disruption while helping to drive continual service improvement across the wider organisation.What you’ll doLead the end-to-end management of major incidents, driving service restoration and minimising business impact.Provide clear leadership and direction during incident bridges and stakeholder calls.Coordinate technical resolver groups, support teams … decisions and actions are appropriately documented.Facilitate post-incident reviews and identify opportunities to improve service resilience and operational effectiveness.What you’ll needProven Major Incident Management experience within a managed service provider, outsourced services environment or large-scale enterprise IT organisation.Experience managing high-severity incidents involving multiple technical teams ...

infrastructure Strong networking expertise, including firewalls, routing, switching and VPN technologies Experience with automation, scripting and infrastructure-as-code approaches Understanding of IT service management processes, including incident, change and problem management Strong troubleshooting, stakeholder management and vendor management skills A structured, pragmatic approach ...

About the BusinessQuilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees 141.9 billion in customer investments (as at 31 March 2026). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions … business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning – offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot ...

business models. Provide leadership, guidance, and technical solutions for focus areas e.g. SAP S/4HANA, SAP Cloud Platform, digital platforms, Cloud Integration, API Management, AI, Advanced Analytics, and IOT. Ensure a well-structured and defined solution architecture framework - delivering to time, cost, and quality and within budget. Ensure … enterprise architecture principles and standards. Lead and participate in key governance forums including Architecture Review Boards, Program Boards, Change Control Boards, and Integration Management meetings. Active participation in business development and pre-sales activities, including proposals and responses to “Requests for Proposal” (RFPs) and “Requests for Information” (RFIs). ...

. About the Role We are looking for a Systems Engineer to support enterprise systems through research, design, systems engineering, operational support, and change management activities. In this role, you will help maintain system stability, troubleshoot complex technical issues, support automation initiatives, and work closely with development, support … escalation for operational exceptions. Collaborate with development teams, support groups, and vendors to coordinate activities and resolve issues. Support system monitoring, reporting improvements, and problem recovery efforts. Manage and support change implementation, service requests, and operational processes. Create, execute, document, and close tasks, changes, and requests in accordance with ...

Manager or similar leadership role* Experience managing IT services within a medium or large multi-site environment, ideally within the education sector* Strong people management, coaching and performance management skills* Good understanding of ITIL service management, including incident, change and problem management* Strong technical knowledge … across Microsoft 365, Azure, Active Directory, Intune and wider IT infrastructure* Excellent communication and stakeholder management skills with the ability to work with people at all levels* Full driving licence and willingness to travel between sites ...

such as LogicMonitor and Azure Monitor, including alert triage, correlation, and escalation · Hands-on experience with ServiceNow or equivalent ITSM tooling for ticket lifecycle management · Solid grounding in Windows Server administration (2016/2019/2022) including basic troubleshooting, event log analysis, and service management · Familiarity with VMware … vSphere (VM console access, snapshot management, basic troubleshooting) and Azure VM operations (start/stop, disk management, basic networking) · Experience with backup validation — specifically Veeam Backup & Replication job status checking and Azure Backup/Recovery Services Vault monitoring · Willingness to participate in a 1-in-5 weekly ...

release readiness, stakeholder communication, service reporting and continual improvement. The remaining remit supports the VP, Global Head of ITSM & Application Support across Major Incident, Problem, Change, Knowledge, Service Request and Service Level Management, ServiceNow governance, vendor governance, annual CTG budgeting, monthly invoice processing, operational controls and cross-team … leadership and oversight for global Application Support across a complex portfolio of business-critical applications. Coordinate internal application and product teams, infrastructure, security, service-management functions and external support providers. Maintain visibility of incidents, requests, problems, changes, releases, risks, escalations and operational dependencies. Act as a senior escalation point ...

Reporting to: IT Service Manager The Role Owing to our continued growth and trusted reputation, we are seeking a skilled and proactive IT Service Management Analyst to join our Digital Sensitivity Review (DSR) Service Support team. You will work with our IT Service Manager, deputising when necessary, to ensure … support and visibility for the technical team and day to day compliance with service management (ITIL) processes. This includes end to end processes with internal support teams and third-party suppliers. You will manage incidents and problems to closure, analyse data, maintain relevant databases, provide reports and recommend improvements. ...

shape. Want to come and be a part of it? Key Responsibilities/what theyll be doing? Youll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team supporting services that underpin Critical National Infrastructure Youll be proactive … Reactive within Incident and Problem Management Youll carry out Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What theyll bring Key skills, qualifications and experience Youll bring experience with supporting ...

technical risks, vulnerabilities and single points of failure and recommend appropriate improvementsProvide technical guidance to customers around network upgrades, optimisation and new technologySupport change management activity including implementation, validation and post change reviewsContribute to network monitoring, automation and service improvement initiativesSkills & ExpertisCisco MerakiCisco Catalyst 9K switchingCisco NexusBGP, OSPF, EIGRP … environmentsMPLS, DIA and VPN technologiesCisco Wireless LAN Controllers and Access PointsAruba WirelessMeraki Wireless and Cloud ManagementSD WAN technologiesPalo Alto FirewallsNetwork monitoring and performance management toolsServiceNow or similar ITSM platformsExperience & QualificationsBachelor's Degree in Engineering, Computer Science, Information Technology, or a related discipline. At least 7 years of hands ...

often (in days) to receive an alert: The Security Operations Technician plays a key role within the Cyber Security Team, supporting the ongoing management, improvement and effectiveness of the organisation's security platforms and controls. This position is responsible for maintaining and enhancing the organisation's security posture through … administration of our security technologies, supporting vulnerability management, endpoint security, security hardening and compliance initiatives. The role involves analysing security data, prioritising and coordinating remediation activities, implementing security improvements, and ensuring security controls remain effective against evolving threats and business requirements. Working closely with IT Operations Team, the Security ...

seeking experienced IT Service Managers to work within its Digital Solutions Tech Ops Function to support all aspects of Service Operations Management, focussing on service stability (Incident and Problem Management) and Service Performance (demand, capacity, risk and CSI) in support of delivering Digital Solution services across Leonardo … Lead and internal and external Service Providers to deliver service performance for Digital Solution services across the UK covering the following key areas; Performance Management Report on the consolidated budget allocated to Tech Ops Maintain a consolidated Risk Register for Tech Ops Manage and report on capacity, consolidated ...

addressing those faced by underrepresented groups.The RolePeople & Procurement sits within Corporate Technology, part of Internal Products, and owns the engineering capabilities supporting workforce management, employee experience, supplier management and procurement across the FT. The technology landscape includes major enterprise platforms such as Workday, alongside other SaaS products, integrations … People and Procurement, you will translate business priorities into sustainable engineering plans, balancing new capabilities and organisational change with platform health, technical debt, lifecycle management and operational investment. You will also partner with the Principal Engineer and Architecture to shape the longer-term evolution of the technology landscape.Key ResponsibilitiesOwn ...

those faced by underrepresented groups. The Role People & Procurement sits within Corporate Technology, part of Internal Products, and owns the engineering capabilities supporting workforce management, employee experience, supplier management and procurement across the FT. The technology landscape includes major enterprise platforms such as Workday, alongside other SaaS products … People and Procurement, you will translate business priorities into sustainable engineering plans, balancing new capabilities and organisational change with platform health, technical debt, lifecycle management and operational investment. You will also partner with the Principal Engineer and Architecture to shape the longer-term evolution of the technology landscape. ...

commercial growth, customer experience and the wider Technology strategy. Create and maintain a multi-year roadmap across CRM, MarTech, event websites, customer engagement, lead management and supporting integrations. Translate business strategy into a focused portfolio of technology investments, platform improvements and change initiatives with clear outcomes and measures … coexistence, migration and decommissioning across Salesforce, Dynamics 365 and HubSpot, avoiding uncontrolled platform proliferation. Drive adoption through clear process ownership, data readiness, training, change management and strong partnership with Commercial and Finance leaders. Event Websites & Digital Experience Own the technology strategy and platform roadmap for the event websites serving ...

platform health, performance, availability, and capacityManages and challenges where appropriate internal and external suppliers to achieve agreed service levels and quality standards. Demonstrating advanced problem-solving capability, working with developers to perform problem management, incident management in relation to Data Platform related issuesProvides technical leadership … Governance frameworkEssential Skills:Understanding of data warehouses, data lakes, lakehouses, and analytical data platformsMust be data driven and have experience & knowledge in relation to problem solving data related issuesExperience in Linux OS & Windows OS serverSQL skills for troubleshooting, data validation, and performance analysisUnderstanding of data ingestion, transformation, and orchestration ...

platform health, performance, availability, and capacityManages and challenges where appropriate internal and external suppliers to achieve agreed service levels and quality standards. Demonstrating advanced problem-solving capability, working with developers to perform problem management, incident management in relation to Data Platform related issuesProvides technical leadership … Governance frameworkEssential Skills:Understanding of data warehouses, data lakes, lakehouses, and analytical data platformsMust be data driven and have experience & knowledge in relation to problem solving data related issuesExperience in Linux OS & Windows OS serverSQL skills for troubleshooting, data validation, and performance analysisUnderstanding of data ingestion, transformation, and orchestration ...

platform health, performance, availability, and capacityManages and challenges where appropriate internal and external suppliers to achieve agreed service levels and quality standards. Demonstrating advanced problem-solving capability, working with developers to perform problem management, incident management in relation to Data Platform related issuesProvides technical leadership … Governance frameworkEssential Skills:Understanding of data warehouses, data lakes, lakehouses, and analytical data platformsMust be data driven and have experience & knowledge in relation to problem solving data related issuesExperience in Linux OS & Windows OS serverSQL skills for troubleshooting, data validation, and performance analysisUnderstanding of data ingestion, transformation, and orchestration ...

framework across the international organisation, ensuring processes are consistently applied, documented, and improved in line with the Global support team. Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT’s ITIL‐aligned framework and audit controls. Maintain oversight of the Production Change process … impactful changes. Administer and continuously improve ServiceNow workflows to support international operations, including automation, routing rules, and reporting configuration. Maintain oversight of asset management across international offices, ensuring configuration items and inventory records are accurate, complete, and reflect current state. Monitor and report on Problem Management activity ...

agreement of the successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day‐to‐day service delivery across Incident, Problem, Change, and other ITIL‐aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage … accurate service documentation and knowledge bases Coordinate resolver groups across the NDH(D) team, suppliers, and wider RN/MOD Lead on Major Incident Management and service‐restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development and a seamless customer ...

application reliability, scalability, security, performance, and resilience. Establish and maintain service level objectives (SLOs), service level indicators (SLIs), and error budgets. Lead major incident management, root cause analysis, problem management, and post‐incident review processes. Drive cloud modernization initiatives and support application migrations to Azure … security and regulatory requirements. Lead architecture reviews and provide guidance on cloud‐native and highly resilient application designs. Drive capacity planning, performance optimization, cost management, and operational efficiency initiatives. Establish engineering guardrails, governance controls, and deployment standards for production environments. Support organizational transformation toward DevOps and SRE practices. Manage ...

Operations. You will be the principal customer contact for critical BSS incidents and programmes, providing technical authority across operational excellence, release governance, stakeholder management and DevOps and Site Reliability Engineering transformation What you’ll do Own the end-to-end operation of Oracle BSS platforms, including their availability, reliability … performance and resilience. Define and deliver technical roadmaps aligned with Vodafone UK business priorities.Lead capacity planning, proactive risk management and continual service improvement. Ensure compliance with service-level agreements, operational KPIs and Service Management requirements. Lead technical recovery activities during major incidents and support timely service restoration. Govern ...