226 to 250 of 492 Problem Management Jobs

Service Operations (ITIL)Triage, troubleshoot, and resolve incidents and service requests (P1P4) across EC.Execute change requests for minor enhancements and fixes following change control.Drive problem management: root cause analysis, preventive and corrective actions.Maintain a clear knowledge base, runbooks, and support SOPs.Configuration and Data StewardshipMaintain and adjust EC configuration … Foundation Objects, MDF objects, Business Rules, Workflows, Event Reasons, Position Management, Picklists, and Role-Based Permissions.Perform data loads and mass updates using standard import templates; handle data corrections with audit traceability.Ensure data quality through validations, spot checks, and reconciliation.Release and TestingLead release readiness and impact assessments for SuccessFactors releases.Own ...

client is a UK business software company. Own and manage the Incident, Problem and Change processes for our customers, ensuring all necessary communication is carried out, coordinating and aligning resources to allow timely resolution of incidents, driving out recurring problems at root cause, and enabling the safe and efficient … reporting and notifications to key stakeholders Own the major incident lifecycle end to end, from declaration through to satisfactory resolution as confirmed by Service Management Proactively manage major incidents to satisfactory resolution in a timely manner, ensuring minimal business impact, initiating escalation procedures as appropriate, chairing post-incident reviews ...

steps. Maintain real-time situational awareness across all critical services, particularly during overnight batch, replenishment, and early-morning trading readiness windows. Incident & Major Incident Management Act as the on-shift Major Incident Manager, working alongside our partner to drive rapid restoration of service. Make judgement calls on escalation — waking … leaders, engaging suppliers, invoking service continuity plans. Own customer, colleague and business impact assessment during incidents, ensuring the right level of response. Monitoring & Event Management Ensure monitoring tools and dashboards are actively used and events acted upon promptly. Identify noise, false positives and monitoring gaps and feed them into ...

high-quality support aligned to SLAs and KPIs Drive efficient case resolution and ownership, ensuring all cases are progressed through to completion Utilise service management tools to monitor performance, manage queues and provide insight into service delivery Champion engagement across the function Deliver a seamless omni channel support experience … norm, focussing on continuous improvement, and customer focus Key Responsibilities Service & Support Leadership Oversee daily Service Desk operations, ensuring effective omni-channel queue management and service delivery. Ensure cases are accurately managed, prioritised and resolved in line with SLAs and agreed service standards. Lead on critical escalations and drive ...

high-quality support aligned to SLAs and KPIs Drive efficient case resolution and ownership, ensuring all cases are progressed through to completion Utilise service management tools to monitor performance, manage queues and provide insight into service delivery Champion engagement across the function Deliver a seamless omni channel support experience … norm, focussing on continuous improvement, and customer focus Key Responsibilities Service & Support Leadership Oversee daily Service Desk operations, ensuring effective omni-channel queue management and service delivery. Ensure cases are accurately managed, prioritised and resolved in line with SLAs and agreed service standards. Lead on critical escalations and drive ...

line manage one messaging administrator responsible for day-to-day support and administration. The role works closely with Cybersecurity, Security Operations, Identity and Access Management, Workplace Technology, Service Management, Legal, Privacy and Compliance teams. Key ResponsibilitiesProvide senior technical leadership for Exchange Online, Exchange hybrid services, enterprise mail flow … least-privilege and established approval processes. Support approved messaging retention, legal hold, eDiscovery and compliance requirements in partnership with Legal, Privacy, Compliance and Records Management teams. Lead or support major messaging incidents, root cause analysis, corrective actions and service recovery. Develop secure PowerShell and Microsoft Graph automation for messaging ...

will be managing an Atlassian Jira Service Desk ensuring timely triage of incidents and service requests, managing the end to end process of incident management, adhering to SLAs and working with clients and 3rd parties to ensure timely resolution of tickets. You’ll sit at the centre … week in the office covering the operating hours of the Service Desk Monday to Friday, 9am - 5pm. Key responsibilities Day to day management of the Support Service Desk - monitor ticket volumes, triage incoming tickets, provide regular updates to clients and keep tickets moving through the workflow Incident management ...

will be managing an Atlassian Jira Service Desk ensuring timely triage of incidents and service requests, managing the end to end process of incident management, adhering to SLAs and working with clients and 3rd parties to ensure timely resolution of tickets. You’ll sit at the centre … week in the office covering the operating hours of the Service Desk Monday to Friday, 9am - 5pm. Key responsibilities Day to day management of the Support Service Desk - monitor ticket volumes, triage incoming tickets, provide regular updates to clients and keep tickets moving through the workflow Incident management ...

time zones. Reporting to the Director, Networks and Infrastructure, the successful candidate will be accountable for service availability, performance, capacity, security, resilience, lifecycle management, operational support and continuous improvement across the assigned portfolio. Key Responsibilities Lead, develop and hold accountable a global team responsible for network, voice, unified communications … network and remote site connectivity services. Manage the operation and lifecycle of routers, switches, wireless infrastructure, software defined WAN platforms, network controllers and associated management technologies. Oversee data centre network services, including leaf and spine architectures, VXLAN, EVPN, routing, segmentation and high availability. Maintain reliable connectivity between data centres ...

both SUSE Linux Enterprise Server (SLES) and Red Hat Enterprise Linux (RHEL) Deliver operational support across live, development, and test environments. Perform incident resolution, problem management, and root cause analysis. Implement, test, and deploy infrastructure changes in accordance with change management processes. Support infrastructure migration and transformation … infrastructures. Strong understanding of Linux server performance tuning, patching, and system maintenance. Experience working within managed service and operational support environments. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Technical Knowledge Linux & UNIX SUSE Linux Enterprise Server (SLES) Red Hat Enterprise Linux (RHEL) Linux ...

resolved in a timely manner, while also taking ownership of the company's Microsoft Server, Desktop, Microsoft 365, Azure cloud, networking, and endpoint management environments. The role works closely with the Developers, Azure Architects, and Network Architects to support and evolve the organisation's infrastructure, and provides exposure … timely manner Diagnosing and resolving technical issues remotely and on site Undertaking small- to medium-sized IT and infrastructure projects as instructed by management Providing desktop and server support Supporting and maintaining Microsoft Server/Desktop operating systems, Microsoft 365, and Azure environments Setting up and configuring new laptops ...

managed services across assigned customers, ensuring delivery aligns with agreed specifications, service quality standards, and business outcomes. The role combines financial accountability, service performance management, and customer relationship leadership, while working collaboratively across internal teams to drive continuous improvement and deliver a high-quality customer experience. What you will … 1. Service Governance & Contract Management Ensure services are delivered in line with contractual scope, SLAs and customer expectations Maintain governance artefacts including service management plans, improvement plans, risks, and service documentation Lead service reviews, governance forums, and QBRs with actionable outputs Govern scope changes, consumption ...

with IT teams across EMEA to share knowledge and best practices.Support infrastructure services, asset deployment and Standard Operating Procedures.Support the deployment, maintenance and lifecycle management of end-user devices and IT assets.Build effective working relationships with business stakeholders and contribute to continuous service improvement.Create and maintain technical documentation, knowledge … applications and common connectivity issues.Good understanding of networking concepts including TCP/IP, DNS, DHCP, LAN, Wi-Fi and VPN.Experience using an IT Service Management or ticketing platform, ideally ServiceNow.Understanding of ITIL principles and IT Service Management processes.Strong troubleshooting, customer service and communication skills.Ability to prioritise workload ...

quality service while driving improvements across people, processes, technology and automation.The successful candidate will ideally come from an MSP, Managed Services or IT Service Management environment and have experience leading service desk teams, managing SLAs and KPIs, improving ITIL processes and working directly with customers and senior stakeholders.The RoleAs … performance and development of Service Desk and Managed Services teamsManaging Service Desk Team Leaders and other operational leadsTaking ownership of SLAs, KPIs, queue management, escalations and backlog performanceLeading major incident management, including communication and post-incident reviewsMaintaining and improving ITIL-aligned service management processesPlanning team capacity, resources ...

MACS is a leading provider of digital asset and facilities management solutions across the UK and Ireland. We help organisations transform the management of their assets, workplaces, facilities and infrastructure through IBM Maximo Application Suite (MAS), TRIRIGA, MREF and associated services. As our support services capability continues … standards, processes, governance and best practice while ensuring exceptional outcomes for customers and internal stakeholders. The successful candidate will combine strong people leadership, service management expertise and commercial awareness with a passion for developing high-performing teams and continually improving service delivery. Key Responsibilities Own overall service performance, quality ...

managed services across assigned customers, ensuring delivery aligns with agreed specifications, service quality standards, and business outcomes. The role combines financial accountability, service performance management, and customer relationship leadership, while working collaboratively across internal teams to drive continuous improvement and deliver a high-quality customer experience. What You Will … Service Governance & Contract Management Ensure services are delivered in line with contractual scope, SLAs and customer expectations Maintain governance artefacts including service management plans, improvement plans, risks, and service documentation Lead service reviews, governance forums, and QBRs with actionable outputs Govern scope changes, consumption, and out-of-scope ...

teams across EMEA to share knowledge and best practices. Support infrastructure services, asset deployment and Standard Operating Procedures. Support the deployment, maintenance and lifecycle management of end-user devices and IT assets. Build effective working relationships with business stakeholders and contribute to continuous service improvement. Create and maintain technical … common connectivity issues. Good understanding of networking concepts including TCP/IP, DNS, DHCP, LAN, Wi‐Fi and VPN. Experience using an IT Service Management or ticketing platform, ideally ServiceNow. Understanding of ITIL principles and IT Service Management processes. Strong troubleshooting, customer service and communication skills. Ability ...

across automation, resilience design and technical leadership. The Role You will be involved in: Responding to complex escalations from 3rd Line engineers Assisting in Problem Management investigation and root cause analysis Extensive work with VMware products and associated monitoring Creating opportunities to automate manual tasks to drive efficiency … reduce downtime Identifying single points of failure and designing resilience into the service Managing obsolescence across applications and operating systems Collaborative working with the Management Team Daily contact with customers and stakeholders through the IT Service Management toolset Managing high profile senior escalations and requests Key Experience Required ...

responsibilities Own and manage end-to-end delivery of agreed IT services, ensuring consistent performance against SLAs and business expectations. Lead incident, request, and problem management practices; drive root-cause analysis and preventative actions to reduce repeat issues. Own service reporting and operational dashboards; communicate performance, risks … improvement plans. Own and maintain an effective escalation path and communications approach for major incidents and service-impacting events. Support budgeting, forecasting, and cost management for the services within scope. About our ideal candidate Must be able to pass a government security clearance check, which requires being a resident ...

regions and time zones.Reporting to the Director, Networks and Infrastructure, the successful candidate will be accountable for service availability, performance, capacity, security, resilience, lifecycle management, operational support and continuous improvement across the assigned portfolio.Key Responsibilities• Lead, develop and hold accountable a global team responsible for network, voice, unified communications … network and remote site connectivity services.• Manage the operation and lifecycle of routers, switches, wireless infrastructure, software defined WAN platforms, network controllers and associated management technologies.• Oversee data centre network services, including leaf and spine architectures, VXLAN, EVPN, routing, segmentation and high availability.• Maintain reliable connectivity between data centres ...

Atlas Technica is seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service performance, driving accountability, and coordinating cross-functional resolution of incidents, problems, risks, and service-improvement initiatives across assigned client environments. The role … leads ITIL-aligned Incident and Problem Management activities, supports Major Incident Management events, monitors client service #J-18808-Ljbffr ...

students, staff and day-to-day campus life. The Endpoint and Application Engineer is responsible for the day-to-day operational delivery of endpoint management, application packaging, deployment, remediation and service improvement activities within the University managed service across five campuses. Working as part of the Technical Services team … Endpoint and Application Engineer provides 2nd line technical expertise supporting Microsoft Intune, Windows endpoint management, application deployment, Autopilot provisioning, software lifecycle management and user experience optimisation. The role acts as the primary technical delivery function within the managed service and works closely with the Technical Team Lead, Service ...

across our iconic destinations.The Observability Manager is responsible for enabling deep, end‐to‐end visibility of IT services to support effective Incident, Major Incident, Problem, Change, and Service Improvement practices.Responsibilities:Define and lead the observability strategy, standards, and roadmap across infrastructure, applications, and services.Deliver scalable observability solutions using metrics … logs, traces, and events to improve service visibility and performance.Enable proactive monitoring, predictive alerting, and faster incident detection, diagnosis, and resolution.Support Major Incident and Problem Management through real-time insights and evidence-based root cause analysis.Use observability data to drive service improvement, automation, and shift-left opportunities.Own observability ...

applications across public cloud and hybrid environments. This is a broad Platform Engineering role covering AWS, Azure, GCP, Windows, Linux, infrastructure automation, Terraform, configuration management and enterprise platform operations. You’ll help design, build, automate and operate the organisation’s enterprise platform estate. Responsibilities include: Provisioning, scaling and optimising … Linux environments Supporting SQL Server workloads and enterprise application hosting Managing AWS services including S3, FSx, EBS and WorkSpaces/AppStream Developing configuration management solutions using tools such as Puppet Maintaining monitoring and observability capabilities Supporting enterprise backup and recovery platforms Building and maintaining CI/CD pipelines using ...

essential in aligning strategic objectives and operational execution. At this role level, you will: have expert technical understanding be accountable for vendor and supplier management Manage and maintain administration of the Salesforce platform. Key Responsibilities Stakeholder Engagement Engagement with senior stakeholders across digital, data, and operational functions to ensure … Ofgem. Alignment with Salesforce architectural direction and leadership of decisions on operational models, platform evolution, and long‐term technology planning. Skills Asset and configuration management (practitioner) manage configuration items and related information manage service compliance and risk Availability and capacity management (practitioner) ensure the correct implementation of availability ...