226 to 250 of 737 Problem Management Jobs

will contribute to building a flexible and scalable FinOps-as-a-Service offering. The candidate will work closely with engineering and DevOps teams to ensure seamless integration of financial management practices into development pipelines, with the goal of driving continuous improvement in cloud cost efficiency and financial accountability. Cloud Spend Monitoring: Continuously track cloud usage and spending across teams … potential through actionable insights and data-driven analysis. FinOps Culture Enablement: Embed cost-awareness into engineering and product workflows by integrating financial accountability into development and deployment pipelines. Incident & Problem Management: Manage, monitor, and report on incidents and issues in production environments to ensure system reliability and prompt resolution. Project Delivery: Lead and execute small-scale projects across … Programming Languages: Java, Python, SQL, Bash or Unix Shell Methodologies: Agile (Scrum), test-driven development, object-oriented design, UML modeling, Agile-based testing practices Soft Skills Strong analytical and problem-solving skills Effective teamwork across disciplines Clear documentation of processes and designs Results-oriented, accurate, and eager to learn Technical Skills: Unit testing, Cloud IT infrastructure (especially Google Cloud More ❯

onsite hardware assistance. Collaborate with 2nd and 3rd line support teams to ensure swift escalation and resolution of more complex issues. Follow ITIL best practices across incident, request, and problem management. Occasionally support users outside of standard working hours when required. Contribute to increasing the first-call resolution rate. Your profile: Previous experience in 1st line IT support and … customer service. Good understanding of desktop hardware and troubleshooting. Fluent in English and Spanish (spoken and written). Familiarity with ITIL processes and service management tools. Strong communication and interpersonal skills. Ability to work collaboratively in a geographically distributed team. Flexible and proactive approach to problem-solving. Willingness to travel occasionally to other company sites. Working hours: Shift More ❯

OT solutions and services, whether the solution is developed, acquired or offered as a service. You'll agree SLAs for each OT service, based on cost-benefit and risk management criteria, assuring the OT services are delivered within the defined quality SLA's. You'll be responsible for OT Service conformance in accordance with ITIL best practice and Group … Global standards for Service Desk operation, Change Management, Incident Management, Configuration Management, Problem management and Reporting. A key part of the role will be establishing acceptance criteria for new OT services, changes and anything that could have an impact on availability, performance, capacity or continuity to guarantee that services are provided according to the agreed … conditions. Other aspects of the role include: Management and review of the Support Aspects of the OT services provided in the UK by the key Suppliers. Project delivery of SPR Office OT projects Change and Request Management. Supporting resource prioritisation management. Disaster Recovery Management across SPR Office OT services including testing and invocation. Budgetary delivery of agreed services More ❯

and safely Continual service improvement and XLAs, putting the customer at the heart of everything you do. Translate tech jargon to non-technical stakeholders, coordinating tech teams. Governing the problem management process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Technology Driving continuous improvement across tooling, reporting, and process maturity Providing guidance More ❯

among the first 25 applicants Join to apply for the Manager Data Center (Woking) role at Digital Realty Your role The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four … MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. Job Description Your role The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four … Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What You’ll Do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to More ❯

among the first 25 applicants Join to apply for the Manager Data Center (Woking) role at Digital Realty Your role The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four … MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. Job Description Your role The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four … Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What You’ll Do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to More ❯

via eFinancialCareers 4 days ago Be among the first 25 applicants Join to apply for the Senior Vendor Manager - London Stock Exchange Group role at Jobs via eFinancialCareers Vendor Management ensures value and quality delivery for LSEG from Key Strategic Vendors and Managed Service Partners through effective engagement and consistent processes Key Responsibilities The Strategic Vendor Manager's responsibility … Global Capability & Operational Leads within the Engineering Division. Ensure that the full contract life cycle, from Tendering through Delivery/Acceptance to Termination, is fully managed Establish effective financial management that will: Ensure payments to Vendors are correct and timely Usage trends that impact costs are understood Cost efficiencies are realised Effective forecasting is implemented Other essential responsibilities include … input to Business case Provide input in the negotiated terms such as Service Levels, Governance, Credits, Billing, Reporting Deal approvals via email for Purchase Order Creation Post-Contract Contract Management Ensure an operating rhythm is established with appropriate type of service provided by the vendor to ensure service/products are delivered to expectation. For some vendors this will More ❯

Business Knowledge/Technical Skills: Good knowledge of these business areas: Experience of providing all levels of support within a front office environment, demonstrating an understanding of incident and problem management. Good understanding of: Fixed Income electronic trading venues, both D2D and D2C. Fixed Income trade flows (pricing, quoting, RFQ, STP, settlement Regulatory topics, for example MiFID pre/… settlement, regulatory reporting etc) You must have the following technical skills: ION Marketview Azure DevOps (or similar, e.g. JIRA) Continuous integration/deployment tools (e.g. Azure DevOps) Leadership/Management Skills: You may occasionally be required to lead the support team or activities within the team: Ability to triage incidents and problems and seek prioritisation from business where necessary … Capability to react to an emergency incident calmly, efficiently and urgently; To escalate urgent issues to senior management where necessary and appropriate. Booking of calls and resolutions in the incident management support tool Liaising with other support teams and departments to provide solutions to problems Gathering requirements and planning changes and enhancement to the platform. Managing projects to More ❯

SQL Server, Oracle). Ability to analyse traffic for common services (DNS, FTP, email etc.) is considered an asset. Exposure to enterprise monitoring tools. Experience of Java Application Server management (JBoss, WildFly etc.). Security focussed mind-set to enforce security standards, both in the environments and when collaborating with teams. Specific technologies used are: AWS (nice to have … KPIs, and have demonstrated knowledge of defining new metrics Ensure that risks and issues related to CALMS critical services are recorded, tracked, assessed and escalated as necessary Focus on Problem Management goals and initiatives to address, track and implement in a timely manner Building good working relationships with colleagues and customers. Manage appropriate Windows Server-based hosted environments … involving environment builds, network and storage management, firewall and switch configuration, patching, monitoring, etc.). Deploying and maintaining Solifi hosted software solutions built on Java, JBoss\WildFly stack, leveraging SQL Server or Oracle databases. Liaising with the DevOps and Service Delivery teams to ensure consistent delivery of software services. Ensure that Solifi hosting services comply with relevant national and More ❯

years of experience in application support within the Forex market. Excellent communication and interpersonal skills for engaging with both technical and non-technical stakeholders. Strong analytical and problem-solving abilities. Experience working in high-pressure environments. A proactive and enthusiastic attitude suitable for a team-oriented, 24x5 global setup. Willingness to learn and adapt to various technologies and methodologies. … is preferred. Technical skills : Proficiency in Windows and Unix/Linux operating systems. Experience with SQL databases (Postgres, Oracle, Sybase). Understanding of trading processes, including FIX connectivity, order management, pricing, and market making. Familiarity with ITIL framework processes for incident and problem management. Knowledge of observability and monitoring tools (ELK, Grafana). Understanding of object-oriented programming More ❯

environments, with a strong understanding of ITIL-based Incident Management. Proven ability to coordinate cross-functional technical teams and third-party suppliers during high-pressure situations. Strong knowledge of Problem Management, including root cause analysis and developing effective resolution plans. Solid technical knowledge of IT infrastructure, application support, and network operations, with a clear understanding of how these … components interact, and typical technical issues that may cause high-severity incidents. Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow/BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers and AIOps. Experience working with monitoring and Event tools and platforms such as PagerDuty, Netcool, HPTemip. Everyone's welcome More ❯

Directory, Server, SQL databases, networking & voice technologies. Knowledge of Linux servers, networking, and storage technologies. Experience with virtual platforms (client and server) and Microsoft Office. Familiarity with incident, change & problem management disciplines and Remedy ITSM. Desired Skills/Experience Telephony and network experience. ITIL Certification and understanding of ITIL principles and processes. Job Responsibilities: Supporting IT infrastructure and More ❯

Microsoft technology components that underpin the Lloyds Banking Group IT infrastructure, primarily production Active Directory (Global) and (Entra ID) Microsoft’s multi-tenant, cloud based Active Directory and Identity Management solution. In addition to our support and project delivery capabilities for production environments, we also provide equivalent support for the associated development and route-to-live Domain environments. Team … AD aware applications. We also assist with Domain Governance queries e.g. Microsoft Azure, Patching, Compliance e.g. Cyber Portfolio, AD hardening, AD Restructure with strong focus on Change, Incident and Problem Management and wherever possible Incident Reduction and Service Improvements. We want to recruit a new engineer to join our team. What will this role entail? Coordinating support and More ❯

environment, implementing and maintaining security measures in compliance with relevant policies and regulations. Manage the environment strategies for EPM and ERP environments and administer access to those environments. Incident & Problem Management: Lead technical investigations into complex problems, working with other teams to identify root causes and implement permanent solutions. Take the lead during critical incidents and outages, managing More ❯

environment, implementing and maintaining security measures in compliance with relevant policies and regulations. Manage the environment strategies for EPM and ERP environments and administer access to those environments. Incident & Problem Management: Lead technical investigations into complex problems, working with other teams to identify root causes and implement permanent solutions. Take the lead during critical incidents and outages, managing More ❯

environment, implementing and maintaining security measures in compliance with relevant policies and regulations. Manage the environment strategies for EPM and ERP environments and administer access to those environments. Incident & Problem Management: Lead technical investigations into complex problems, working with other teams to identify root causes and implement permanent solutions. Take the lead during critical incidents and outages, managing More ❯

reports What you’ll bring: Experience managing escalations and Major Incidents in telecoms/ISP environments, strong communication skills, ITSM systems knowledge, ITIL Foundation certification, and analytical skills for problem management. Diversity & Inclusion: We’re committed to equality, endorsed by WORK180, and a Disability Confident Employer. We promote a culture where everyone feels valued and included. What we offer More ❯

technologies such as Amazon Web Services (AWS), Microsoft Windows 10, Office 365, Citrix. • ITIL v4 Foundation certification. • CompTIA A+ certification. • Understanding of IT Service fundamentals, including Incident, Request, and Problem Management. • Valid driving licence. The Benefits and Perks... Company Pension Hybrid working The Hamper - our employee discount platform Flexible Working More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

Escalation Engineer (EM), AWS Support, Escalation and Event Management Job ID: 2991997 | Amazon Web Services Australia Pty Ltd Would you like the opportunity for the work you do every day to have an impact on a global scale? To work in close knit and supportive team and advocating for the very best for your customers? Read on... ABOUT US … The Escalation and Event Management (E2M) team, part of the Amazon Web Services (AWS) Support organisation, is dedicated to managing critical escalations, customer facing communications, and handling large-scale customer impacting events. E2M’s purpose is to drive operational excellence and improvements to the overall customer support experience. Amazon has built a reputation for excellence with a mission to … for team building, significant training, or other occasional events that may take place. ABOUT YOU E2M is looking for people who are detailed, analytical thinkers as well as creative problem solvers, with a strong bias for action. You are someone who is not constrained by the notion of “how things are usually done”. You are equally comfortable operating More ❯

Are you passionate about optimising service delivery and enhancing operational efficiency? We are seeking a dedicated and detail-oriented Service Management Analyst to join our dynamic Service Management team. The ideal candidate will have hands-on experience in ServiceNow development and a robust understanding of all Service Management processes, with a particular focus on Asset and Configuration … Management. In this role, you will support our wider Service Management and Technology teams, ensuring the effective use of ServiceNow to elevate our service delivery standards and drive operational excellence. About our Technology function: At Penguin Random House, our Technology team is the powerhouse of innovation and efficiency, delivering top-notch solutions with flair and finesse. We thrive on … Develop, configure, and maintain custom applications, service offerings, catalogue items and flow designer-built workflows, within the ServiceNow platform. Develop, in a phased approach, a robust asset and configuration management process, utilising ServiceNow as the CMDB, ensuring compliance and promoting its use across the organization. Populate the CMDB using a mix of automatic discovery, manual service mapping and third More ❯

with internal stakeholders to ensure alignment between support, development, and service delivery teams. Key Responsibilities Lead and mentor Managers/Leaders (including 1st/2nd/3rd line/Problem Management functions) Act as the escalation point for complex incidents and problem resolution Champion ITIL-aligned processes including incident, problem, and change management Maintain strong … customers and ensure SLAs/OLAs are consistently met Collaborate on service improvements and root cause analysis for recurring issues Support the wider organisation through transition planning and knowledge management About You To succeed in this role, you’ll bring: Proven experience managing application support teams in a complex, fast-paced environment A strong background in ITIL frameworks, ideally … with certification Experience working with or supporting NHS or healthcare customers Demonstrated success in problem and incident management leadership A passion for improving healthcare through technology Apply Now More ❯

with internal stakeholders to ensure alignment between support, development, and service delivery teams. Key Responsibilities Lead and mentor Managers/Leaders (including 1st/2nd/3rd line/Problem Management functions) Act as the escalation point for complex incidents and problem resolution Champion ITIL-aligned processes including incident, problem, and change management Maintain strong … customers and ensure SLAs/OLAs are consistently met Collaborate on service improvements and root cause analysis for recurring issues Support the wider organisation through transition planning and knowledge management About You To succeed in this role, you’ll bring: Proven experience managing application support teams in a complex, fast-paced environment A strong background in ITIL frameworks, ideally … with certification Experience working with or supporting NHS or healthcare customers Demonstrated success in problem and incident management leadership A passion for improving healthcare through technology #J-18808-Ljbffr More ❯

IT Service Desk Manager Manchester based (hybrid) Contract role 2 months (short term) Essential Qualifications ITIL Practitioner V3/4 or ITIL Service Management; Essential Skills and Experience Demonstrable leadership skills evidenced by an ability to identify and adopt appropriate management and leadership strategies and styles to suit specific situations; Excellent customer service and negotiation skills; Effective communicator … continuous monitoring of all aspects of the Service Desk; Ensure all Service Levels, Critical Success Factors and KPIs are adhered to, monitored, and reported on; Developing an incident/problem management framework; Significant previous experience in ITIL Support/Service Desk Management; Additional Desirable Qualifications Relevant Degree in an IT related subject or equivalent level of knowledge … Service support solutions, processes, and technologies; Demonstrable experience of automating and driving self service solutions; Strong Support experience working in a support role, with the ability to demonstrate excellent problem-solving skills and the ability to own a problem and resolve it; Develop knowledgebase process and educate global support team on best practices; Experience of working on technology More ❯