and evolution, remote access services and enterprise-scale database environments. Carry out annual technology and user audits. Manage the provision and maintenance of 3 rd party infrastructure to agreed SLA’s including hosting, personal computing support and networking at all major NGC locations. Manage all NGC owned servers, switches, firewalls and routers. Maintain appropriate licenses and subscriptions for computer hardware More ❯
SAP solutions such as SAP S/4HANA. Collaborate with Project Managers, Change and Release Management, Configuration Management, Test Management ,and the Service Delivery organization to deliver as per SLA's with Downstream systems along. Ability to work with the business team and understand the requirements and translate them to Functional specification. Works with customer team to configure the selected More ❯
hitting his or her own targets as well. Therole will be primarily focused around researching the Target Accountsandperforming outreach through emails, calls, and social mediawhilstadheringtobest practice contact cadence motionsdeliveredwithinagreed SLA's.These motions will be supported by CRM and Sales Engagement tools. Supportingthis role, new prospects will beidentifiedbycustomer analytics, predictive marketingmodelsandproactiveclient engagementactivitiesacross specified types of financial institutions and corporateentities,within a More ❯
work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted. SPA has an immediate need for a CPSO. The SLA division's ORCA Group of SPA, Inc is seeking a highly motivated, enthusiastic and technically astute Contract Program Security Officer (CPSO) to work with a team of security professionals in More ❯
to management or to the customer where required. Demonstrate productive work practices and achieve minimum standards of excellence in all work produced, while being deadline driven to ensure customer SLA’s are achieved. Strive for customer satisfaction in all work produced, maintaining a professional attitude at all times to ensure excellent customer service. Adhere to company standards of behaviour and More ❯
related field, or equivalent experience PREFERRED QUALIFICATIONS - Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - Engineering leadership experience with aerospace or satellite and ground-based development technologies Amazon is an equal opportunities More ❯
and external resources. Work closely with our product team in developing and implementing improvements to our KYC, AML transaction monitoring and screening processes. Be responsible for the execution and SLA relating to all Level 2 AML compliance tasks including quality control. Ensure internal SARs/escalations are submitted on time and to the requisite standard for the local MLROs to More ❯
automation engineering, including the invoicing process, ensuring cost-effective operations. Critical Spares Management : Ensure the availability and management of critical spares for site and automation engineering to consistently meet SLA requirements. Complete directed stock takes and cost capture for all inventory stock held on site for site and automation. Tools and Equipment Management : Oversee the management and maintenance of site More ❯
met. Manage the end-to-end creation and implementation of pathways, coordinating efforts both internally and externally to ensure seamless execution. Regularly prepare and present reports to clients including SLA reports, red alert reports, patient feedback reports, referral reports, etc., and create action plans to optimise performance. Lead initiatives to enhance client engagement and ensure optimal utilization of capacity, driving More ❯
team, ID PIC and Technical Project Managers to deliver scaling projects following and being active part for both the Cabling Installation and the Deployment phase, respecting deadlines and Team SLA's. SAFETY Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. As a facility owner team, ensure remediation of safety risks/issues in More ❯
Cannock, England, United Kingdom Hybrid / WFH Options
DCS Technology
to complete all pre-sales activities and documentation Act as an escalation point for project managers Manage the capacity and progress of CRM projects Work to self-set and SLA deadlines to meet customer expectations 🎯 What You’ll Need Proven experience in a similar role with Dynamics 365 Deep knowledge and hold qualifications for Dynamics 365 products/solutions Excellent More ❯
to complete all pre-sales activities and documentation Act as an escalation point for project managers Manage the capacity and progress of CRM projects Work to self-set and SLA deadlines to meet customer expectations What You'll Need Proven experience in a similar role with Dynamics 365 Deep knowledge and hold qualifications for Dynamics 365 products/solutions Excellent More ❯
Cannock, Staffordshire, England, United Kingdom Hybrid / WFH Options
DCS Recruitment
to complete all pre-sales activities and documentation Act as an escalation point for project managers Manage the capacity and progress of CRM projects Work to self-set and SLA deadlines to meet customer expectations What You'll Need Proven experience in a similar role with Dynamics 365 Deep knowledge and hold qualifications for Dynamics 365 products/solutions Excellent More ❯
Wimbledon, London, England, United Kingdom Hybrid / WFH Options
Proactive Appointments
Finance system, In-House Applications and Point of sales systems. Manage helpdesk tickets using internal helpdesk system Work with Application providers to ensure smooth running of systems and that SLA's are adhered to Able to troubleshoot issues in order to identify the root cause in order to provide a solution Continuously review and improve existing application support processes and More ❯
and critical areas meet exceptional operational and presentation standards Conduct toolbox talks, promote a proactive QHSE culture, and ensure regulatory compliance Manage planned preventative maintenance and reactive tasks, ensuring SLA adherence Lead in shift handovers, reporting, scenario-based training, and technical development Take ownership of compliance checks (monthly and annually) Provide quotations and manage critical spares inventory Ideal Candidate Will More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
ITAC Solutions
You'll Be Doing Develop and execute the EDI roadmap aligned with business goals Manage the EDI team, including hiring, training, and performance development Lead vendor relationships, contracts, and SLA compliance Oversee deployment, performance, and maintenance of all EDI systems Partner with operations to drive ASN compliance and cross-dock strategies Resolve escalated EDI issues and recommend process enhancements Monitor More ❯
and launch new data models in production. Design, build and launch new data extraction, transformation and loading processes in production. Support existing processes running in production. Define and manage SLA for all data sets in allocated areas of ownership. Work with data infrastructure to triage infra issues and drive to resolution. Skills/Experience: 5+ years experience in the data More ❯
performance, logs, and alerts. • Troubleshoot complex issues involving system performance, integrity, and security for both NIPRnet and SIPRnet environments. • Provide Tier II/III technical support and maintain CRM, SLA, MOU/MOA, and escalation documentation across CONUS/OCONUS. • Support RMF/DIACAP security assessments, accreditation readiness, and compliance with DoD, NIST, and DLA cybersecurity frameworks. • Assist in planning More ❯
excellence aligned with business goals. Collaborating cross-functionally: serve as a key liaison across departments, solving challenges and ensuring optimal resourcing. Elevating operations: work with peer team leads on SLA management, KPI reporting, and continuous improvement initiatives. Reporting to the IT Director, with direct impact on company-wide digital projects across Europe. Your Profile: You're a strong communicator and More ❯
implementation. Collaborate on data model alignment between CRM and enterprise systems. System Governance & Support Manage all technical and functional aspects of the CRM system, including customizations and integrations. Ensure SLA compliance and coordinate with third-party vendors. Maintain documentation and deliver training programs to promote system adoption. Experience & Skills Must-Have Strong experience as a CRM Solution Architect with Microsoft More ❯
including projects, ensuring timely delivery and quality. Assist the Team leader in estimation processes. Ensure the quality of deliverables and adhere to agreed planning and estimations. Resolve issues within SLA guidelines and proactively communicate risks to the team leader. YOUR PROFILE Proficient in PA/OM, HR tables, and HR objects with strong ABAP debugging skills. Analyze and document system More ❯
engineers, managers and clients/end users (as appropriate) to ensure accurate, relevant and timely communication is maintained at all times Raise reactive jobs in line with contract/SLA requirements and allocate accordingly Ability to prioritise workloads and work well under pressure Good computer skills especially Word and Excel A working knowledge of PPM & reactive systems Excellent communication skills More ❯
Chester, Cheshire, North West, United Kingdom Hybrid / WFH Options
Shortlist Recruitment
Data Warehouse Manager £60,000 Chester ShortList Recruitment are working with an excellent Chester-based client who are recruiting for a Data Warehouse Manager to join their growing team. The Data Warehouse Manager will ensure the data warehouse team is More ❯
are also encouraged to apply. Day-to-Day Responsibilities Deliver exceptional service levels to our clients at all times. Promptly respond to and arrive at client sites within set SLA response times. Repair reported mechanical and IT issues on devices, and conduct regular scheduled preventative maintenance. Stay updated with all service bulletins. Network equipment, including scanning and document management solutions More ❯
and Satcom communication services for the marine industry. In this role you will ensure effective, timely and robust management of all UK Government support cases for CSC4 to ensure SLA/KPIs are met or exceeded. Role Responsibilities – Marine Service Manager Reporting into the UK Senior Technical Services Manager, this role will take ownership of all support cases across Commercial More ❯