601 to 625 of 700 SLA Jobs

supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans … optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM ...

supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans … optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM ...

supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans … optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service ...

supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans … optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service ...

week. We are happy to discuss flexible working! Top 3 skills needed for this role: Incident Management – Major incident handling, root cause analysis, SLA compliance Technical Knowledge – Applications, infrastructure, monitoring tools, quick tech adoption Communication – Clear, timely updates to technical and non-technical stakeholders What this role is all about … incident status to stakeholders Coordinate investigations and document steps for root cause analysis Perform trend analysis and proactive Problem Management to reduce recurrence Ensure SLA compliance and governance of Incident/Problem processes Join an on-call rota for significant incidents out of hours What do you need to thrive ...

Support Centre Analyst Milton Keynes Up to £28,000 (DOE) Company Bonus | Career Development Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality ...

will be expected to multitask and prioritize issues/requests, which many carry operational/financial/reputational risk, whilst adhering to agreed SLA’s and processes. Ideas on how processes and procedures can be improved … ideas on how to improve our Support model would be both welcomed and encouraged. Responsibilities: • Diagnose and resolve first-line support issues within service level agreement, escalating those requiring second/third line support via the defined process and appropriate channel, ensuring full audit of support issues are clearly documented ...

will involve looking at data and being able to spot when something doesn’t look right. Some of your duties will include: Ensuring that SLA and KPI obligations are being met and exceeded, escalating appropriately where this is not the case. Question and investigate information provided by internal teams … clients Ensure that quality standards are met in terms of ticketing and reporting by internal teams. Identify process/service improvement opportunities. Ensure SLA/KPI adherence and fulfilment of contractual obligations. Provide support to internal teams in terms of communication with affected customers around major incidents, planned works ...

will involve looking at data and being able to spot when something doesn't look right. Some of your duties will include: Ensuring that SLA and KPI obligations are being met and exceeded, escalating appropriately where this is not the case. Question and investigate information provided by internal teams … clients Ensure that quality standards are met in terms of ticketing and reporting by internal teams. Identify process/service improvement opportunities. Ensure SLA/KPI adherence and fulfilment of contractual obligations. Provide support to internal teams in terms of communication with affected customers around major incidents, planned works ...

will involve looking at data and being able to spot when something doesn't look right. Some of your duties will include: Ensuring that SLA and KPI obligations are being met and exceeded, escalating appropriately where this is not the case. Question and investigate information provided by internal teams … clients Ensure that quality standards are met in terms of ticketing and reporting by internal teams. Identify process/service improvement opportunities. Ensure SLA/KPI adherence and fulfilment of contractual obligations. Provide support to internal teams in terms of communication with affected customers around major incidents, planned works ...

will involve looking at data and being able to spot when something doesn't look right. Some of your duties will include: Ensuring that SLA and KPI obligations are being met and exceeded, escalating appropriately where this is not the case. Question and investigate information provided by internal teams … clients Ensure that quality standards are met in terms of ticketing and reporting by internal teams. Identify process/service improvement opportunities. Ensure SLA/KPI adherence and fulfilment of contractual obligations. Provide support to internal teams in terms of communication with affected customers around major incidents, planned works ...

maintain a detailed transition plan and timeline covering cutover, hyper care, and knowledge transfer milestones. Design runbooks, operational playbooks, support procedures, escalation matrices, and SLA definitions for each solution area. Lead end-to-end knowledge transfer activities: documentation handover, shadowing, workshops, and competency validation for BAU teams and external service … ongoing BAU. Manage hyper care and stabilization phase: organize rosters, troubleshoot critical incidents, prioritize fixes and migrations to permanent fixes, and ensure smooth SLA achievement. Establish governance forums for ongoing issue tracking, release cadence, change control, and continuous improvement. Ensure test coverage, cutover rehearsals, and data reconciliation activities are completed ...

maintain a detailed transition plan and timeline covering cutover, hyper care, and knowledge transfer milestones. Design runbooks, operational playbooks, support procedures, escalation matrices, and SLA definitions for each solution area. Lead end-to-end knowledge transfer activities: documentation handover, shadowing, workshops, and competency validation for BAU teams and external service … ongoing BAU. Manage hyper care and stabilization phase: organize rosters, troubleshoot critical incidents, prioritize fixes and migrations to permanent fixes, and ensure smooth SLA achievement. Establish governance forums for ongoing issue tracking, release cadence, change control, and continuous improvement. Ensure test coverage, cutover rehearsals, and data reconciliation activities are completed ...

maintain a detailed transition plan and timeline covering cutover, hyper care, and knowledge transfer milestones. Design runbooks, operational playbooks, support procedures, escalation matrices, and SLA definitions for each solution area. Lead end-to-end knowledge transfer activities: documentation handover, shadowing, workshops, and competency validation for BAU teams and external service … ongoing BAU. Manage hyper care and stabilization phase: organize rosters, troubleshoot critical incidents, prioritize fixes and migrations to permanent fixes, and ensure smooth SLA achievement. Establish governance forums for ongoing issue tracking, release cadence, change control, and continuous improvement. Ensure test coverage, cutover rehearsals, and data reconciliation activities are completed ...

contact for client support requests, managing service tickets, carrying out first-line troubleshooting, and ensuring issues are resolved or escalated efficiently. Working within SLA guidelines, you'll communicate clearly with clients and internal engineering teams while maintaining a high level of professionalism. Key Responsibilities Handle incoming support tickets using … phone Support AV-related queries across installed systems and integrated solutions Escalate technical issues to engineers when required Monitor and prioritise cases to ensure SLA compliance Maintain accurate and detailed ticket documentation Deliver a friendly, proactive service to users at all levels Skills & Experience Minimum 2 years experience ...

NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - BREAK/FIX) UK-Based Candidates Only | Contract: ASAP-19th Dec 2025 (extension into Jan '26) | £200 per day Inside IR35| Mileage + Parking Claimable | Field-Based ...

approved change works. You'll also ensure that all calls allocated to you are delivered within NG Bailey's clients Service Level Agreements (SLA). Some of the key deliverables for this role include: Be responsible in ensuring all calls allocated are delivered within NG Bailey's clients Service Level … Agreements (SLA). Monitor the quality and productivity against programme and maintain daily site records and reports. Ensuring design and installation meets internal and client specifications and statutory requirements. Have evident experience working within 'Live' Customer sites. Have evident experience of the installation of Structured and Voice Cabling Systems ...

team, working on shifts 3*8 hours, 24/7 on maintenance and deployment of servers. Contribute to a continual improvement process, productivity, respect SLA, train and develop the team. Team management: Lead, track and follow individual and team performance Onboard and integrate people inside the team Develop their skills … externally on progress and challenges. Follow and track your activities through KPI and dashboards. Report them to the steerco WIP, to connect, incidents, SLA, ... Ensure the team are able to access/find all the necessary technical knowledge required for their day to day work. Assist in sharing best ...

scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution. What you’ll be doing Scheduling of staff using Work Force Management Tools – either using Verint, Nice, Genesys & Active … comprehensive understanding of demand. Resource Planning at 15-30mins interval (where applicable) evidencing optimization, efficiency and in line with demand/SLA agreement. Building, analysing and improving staff schedules in line with our business requirements ensuring problems are identified and resolved promptly and service levels are delivered. Notifying operations ...

work closely with a group of Performance Managers to keep our 24x7x365 service running smoothly and efficiently. Youll make sure we hit our SLA, OLA, and KPI targets, delivering great service to a wide range of customers. Well trust you to take ownership of cases and tickets in our Service … youre on shift. What youll bring: Youll bring solid knowledge of Service Support best practices and escalation management. Well appreciate your experience delivering against SLA, OLA, and KPI targets. Youll have strong people management skills, including personal development, career guidance, and conflict resolution. Well look to you for coaching ...

such as SAP.Experienced on CAMSTAR Interoperability (CIO)/MOM module for equipment integration and ERP integration. Knowledge of Inbound and Outbound messagingGood understanding of SLA and Ticking system like IRIS.Experience in Business Technology Platform or any Cloud Platform.Working experience with other functions such as functional team, system admins to ensure … recommended solutions meet business requirementsWork closely with users to troubleshoot issues, and research methods of improving business processes.Handling and providing solution at per defined SLA for P1, P2 or P3 tickets.Support the integration between MES, PLC/SCADA and other L1, L2 & L3 systemAbility to communicate effectively with Client/ ...

resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps mindset ...

applications and stakeholders, ensuring that acceptable solutions are found in a timely manner. Manages Aldi’s partners within contract guidelines, ensuring performance and SLA's are monitored and recorded to aid in continuous improvement. Ensure change control procedures are adhered too for site applications. Testing & Deployment support for site applications … prioritise tickets based on business need/impact Working as part of an IT support function Incident coordination End User device support Strong Communicator SLA knowledge Supply Chain/Warehouse Automation experience working with automation vendors (Desirable) Working as part of an IT support function within an automated warehouse (Desirable ...

You will be responsible for providing excellent customer service and supporting a combination of internal IT systems and issues at remote locations. Role We’re looking for an enthusiastic, IT-focused individual looking to develop ...

🔐 Tier 1 Security Analyst – Entry Level 📍 Glasgow Office | 🕒 Full-time | Shift-based | 24/7 Rota Support (4 on/4 off) We have an exciting opportunity to join our Scottish office in Glasgow City ...