101 to 125 of 249 Service Delivery Jobs in London

Responsibilities: Provide 3rd line M365 consultation, focusing on project deliverables. Ensure technical readiness and smooth transition within M365 tenant. Support Digital Services Manager and delivery team across the UK portfolio. Maintain high standards in service delivery and operational functionality of the platform. Skills and Experience: Proficiency in more »

of accelerated and sustained growth, both nationally and internationally. As a pivotal team member, you will play a vital role in ensuring the seamless delivery of our services. Innovation and continuous improvement are at the core of our business. We work closely with academia & industry professionals on R&D … projects to leverage the latest technologies and enhance our business processes, improving the service offering for our customers and making us leaders in our market sector. The ideal candidate possesses a strong commercial understanding, demonstrates adaptability to rapid changes, and keen attention to detail. A strong foundation in administration … Time to Unwind: Enjoy generous annual leave of 23 days plus 8 bank holidays , with an extra day for the first 2 years of service, allowing you to recharge and explore life beyond work. Roles and Responsibilities: Scheduling, planning and coordination of resources such as but not limited to more »

vision is to be the UK’s number one provider of secure, integrated cloud services to the small to mid-size market. The Technical Delivery team plays a pivotal role in the technical aspects of the ITIL service delivery. The team are involved in client Incident Management, Service Request Fulfilment, Problem Management and provide support to wider activities around Operational Delivery, Change Management, Event Management and Continual Improvement. The team ensure good quality technical documentation, (LLD, HLD, RFO, KB articles, Runbooks) and contributes to successful readiness checks when onboarding new customers through Service Transition processes. … Our Technical Delivery Principal Engineers are fundamental in the delivery of Azure cloud solutions for both new and existing clients. The role collaborates with clients and key internal stakeholders to understand client’s high level requirements within the delivery of CloudOps, FinOps and SecOps reporting, remediation and more »

You will be playing a crucial role in supporting the BAU IT for clients across the group. This role is vital in supporting the Service Delivery function in anticipating and mitigating issues users face which may impact service ability. Every day is different with opportunities to grow. more »

About the team Our Professional Services and Support teams are responsible for the successful delivery of the our product to our customers. The team are with the client every step of the way ensuring that the product is successfully deployed and integrated with the customer’s internal systems, in … line with the contract and the specification documents, ensuring the service is delivered on time and on budget. Post-delivery, the team continue to support the customer for maintenance and future improvements and updates. The role You will work with a number of customers in different sectors that … support calls from existing customers with a high level of professionalism · Participate in training to ensure continual improvement and up to date company and service delivery knowledge. · Test and evaluate new software updates before release to clients · Support Sales teams with any technical support requests · Monitor Stock levels more »

technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project … lifecycle and by doing so, you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective … communication between stakeholders Developing a deep understanding of projects to gain insights into the scope of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement more »

technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project … lifecycle and by doing so, you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective … communication between stakeholders Developing a deep understanding of projects to gain insights into the scope of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement more »

technical expertise in either software development or IT infrastructure projects. At times, you might need to chip in on business requirement scoping and technical delivery to get the project across the line. You leverage your project management expertise and adept communication skills to lead the end-to-end project … lifecycle and by doing so, you directly shape the success of IT projects, and therefore our business. Key Responsibilities: Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical risks and issues, coordinating resolution with all appropriate constituents, and establishing effective … communication between stakeholders Developing a deep understanding of projects to gain insights into the scope of service delivery Manage metrics reporting and analysis of business demand against capacity constraints Manage the development and delivery of IT products utilizing Scrum and Kanban methodologies Focus on the constant improvement more »

and refine the strategy for public cloud offerings, focusing on scalability, cost-efficiency, and accessibility. Leverage the global infrastructure of public clouds to optimize service delivery for high availability and geographical distribution. Collaborate with technical teams to ensure seamless integration of public cloud solutions. Private Cloud Leadership: Lead … metrics to identify opportunities for optimizing hybrid cloud environments. Microsoft Cloud Solution Provider Programme Enhancement: Expand the Microsoft Cloud Solution Provider Programme within our service offerings, providing comprehensive solutions for clients. Collaborate with Microsoft and other partners to stay ahead of cloud technologies and marketplace changes. Ensure alignment with more »

Job Description Application Support Analyst Reporting to the IT Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Company Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the … technical support to the application architect and project services as required for project deliverables Ensure that pro-formas are completed and submitted and track delivery Provide test support for new and enhanced systems/applications Responsible for Change Management process, ensuring that changes are managed, roll-back plans are more »

Support Consultant are encouraged to apply for this position. Key Responsibilities You will be in a client facing position and be responsible for managing service delivery for applications Ensure availability of application and continuity of services Monitor & report status of services and ensure services as per agreed SLAs … basis against ticket inflow and provide input for capacity planning meetings Ensure effective management of RCAs, Problems, etc. Participate and present weekly/monthly Service Review Meetings Resolve escalated issues on a timely basis Communicate progress and status to the Steering Committee on a regular basis. Independently take up … and participate in Business workshops, Design End to End solutions with customer Delivery management and Extensive experience in leading the SAP AMS engagements. Should possess natural analytical way of thinking and troubleshooting issues. Understanding new business strategies, providing recommendations for automated solutions to support new strategies. Keep project owners more »

Service Level Manager - SLA Specialist Location: London (Hybrid) Rate: £405 per day OUTSIDE IR35 Start date: ASAP 6 Months initial (extension likely) Are you ready to lead the charge in establishing and optimising Service Level Management? We're seeking an Service Level Manager to join a dynamic … Service Integration and Management (SIAM) team. Key Responsibilities: Establish and lead the Service Level Management Framework. Ensure precise, assessable, and achievable service levels that support business requirements. Collaborate with internal teams, suppliers, and vendors to drive performance improvements. Convert SLAs & OLAs into measurable formulas for accurate reporting. … across the ecosystem. Requirements: ITIL accreditation (minimum Practitioner level). ServiceNow experience Proficient in Defining SLAs and Reporting Proficiency in the understanding of configuring Service Level Management in Service Now. Lead the initiation and establishment of SLM processes across the ecosystem. Manage diverse service providers and metrics more »

Experience Manager Job Description Summary Cushman and Wakefield are looking for an experienced Workplace Manager to join their team, providing effective and customer focussed service to our clients. In this role you will oversee client events, meetings and executive functions and manage the implementation of initiatives to ensure that … best practice is achieved in every aspect of service delivery with particular focus on cost, quality and client satisfaction Job Description Core Responsibilities: Oversee all aspects of the workplace experience at the site, including facilities, services, and amenities Build and maintain strong relationship with clients, understanding their needs … and ensuring high satisfaction levels Book and coordinate vendors and service providers to ensure seamless delivery of services and maintenance of facilities Ensure the office meets all H&S and compliance standards, conducting regular inspections and audits Implementation, operations and oversight of FAMIS360 Report any maintenance issues and more »

Overview: As our Application Analyst, you'll play a pivotal role in maintaining and configuring back-office applications. Reporting to the Head of Applications & Service Delivery, you'll ensure secure and efficient operation while supporting development, upgrades, and interfaces. Key Responsibilities: Resolve operational issues promptly Provide functional and … and documentation Monitor application performance and conduct reconciliations Identify and address risks and issues throughout the software development life cycle Drive continual improvement in delivery quality Requirements: Strong communication skills and ability to engage with stakeholders Proven experience in technical support or IT application support (minimum one year) Basic more »

active conversations and apply continual improvement measures to solutions in play. Support with scoping requirements of sales opportunities for large scale/Managed Legal Service (MLS) opportunities, attending client meetings, working with different stakeholders around the firm to get a good understanding of the challenge faced. Support with the … meetings with internal and external stakeholders to discuss progress, deadlines and potential issues. Some elements of project management will be required here to support delivery of components the Solutions Team will be on the hook to deliver and manage expectations of other stakeholders. Collaborate with other Business Service … from set up to business as usual. Update and maintain documentation and supporting materials detailing the specifications of the technology solution, working with other delivery stakeholders to ensure understanding across the whole team. Reflect on the build of a solution, what could have been done differently for all stakeholders more »

role with a real opportunity for learning the sort of challenge you're seeking? Do you strive to give 100% when it comes to service delivery and customer experience? Then look no further...! The role A growing Mac specialist MSP are looking for a 2nd Line Support Technician … sector and will be fully on-site in their state of the art Central London offices. The role is split between working on escalated service desk tickets, walk-up requests (think tech bar), device builds and processing joiners & leavers. This role is ideal for someone with a few years more »

Our client is an international IT service provider who require an experienced Tech Bar Engineer with good soft skills and desktop support. Tech Bar Engineer You'll be delivering a customer experience on the Tech Bar that sets us aside from our competitors. You may be the first-person … first impression. * Strong communication skills that let you converse freely and comfortably with small groups as with individual customers. * You're passionate about customer service and eager to share that passion with others. * You're willing to learn and embrace Computacenter's service delivery approach. * You have more »

activities related to Clinical Innovation. This role is designed to develop future medical leaders, providing insight, experience & opportunity in the field of clinical & health service innovation. The post holder will support the Director of Innovation & Strategic Partnerships on driving a progressive innovation agenda. They will actively contribute to strategic … thinking, partnership creation and development & innovation projects working across clinical service, academia, life science & private sector. This is an excellent opportunity for aspiring leaders to gain experience at organizational & executive level of political, economic and factors driving healthcare & make links with national organisations across sectors. The post holder will … people of different backgrounds and sectors Main duties of the job The post holder's time will be spent in leadership, clinical and health service innovation, and partnership working. The main focus will be initiatives that drive towards the overall strategic innovation goals of the trust. There will be more »

quality cost-effective services. As the Field Coachyou will be responsiblecoordinating the performance and development of all external staff whilst ensuring a First Class Service delivery is maintained. They will also ensure that a quality service is always delivered and assist in raising the profile of the … to audit and coach teams to improve quality. Familiar with Telecoms network system. Coaching and support all external users, ensuring clear guidelines for the delivery of accurate and timely feedback. Coordinate Skill Gap Requirements to training Identifying training needs through regular 1-1 coaching observation sessions. Develop Quick Reference … Guides to assist in the coaching & development of the external teams. Carry out on site Customer Service Site Audits and undertake Quality Audits and Feedback to identify areas of improvement. Create and implement Personal Development Plans for external teams. Skills & Knowledge Requirements: Excellent communication skills. Organised, structured, and always more »

ITSM system A passion for working in an Agile method, in a fast-paced environment. Excellent communication skills across all levels An understanding of Service Delivery Platforms A self-starter, keen to get involved in company culture This is a great opportunity for a Business Analyst, where you more »

changes are well-documented, communicated, and executed effectively. Produce a set of standard operating procedures/process maps and User Guide for the Oracle service delivery model. Ensure processes and procedures comply with regulatory and compliance requirements while maintaining accurate records. Train team members in accordance with the more »

You will be playing a crucial role in supporting the BAU IT for clients across the group. This role is vital in supporting the Service Delivery function in anticipating and mitigating issues users face which may impact service ability. Every day is different with opportunities to grow. more »

border risks, wherever in the world their businesses take them. Some of the key responsibilities include: Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience. The proactive management and oversight of all multinational service … regulatory requirements. Lead the promotion and adoption of the AIG Multinational End-to-End process including policy and invoice issuance and day to day service delivery. Engage with multinational claims to ensure timely development of multinational claims bulletins/protocols and support on ad hoc program enquiries. Partner with … counsel. Manage and be accountable for all compliance elements of the assigned portfolio Monitor performance and escalate where necessary to ensure all agreed Multinational service SLAs are being met. Manage and partner with Distribution to coordinate periodic Multinational client/program stewardship meetings. Support the profitable growth of the more »

cloud solutions. ·IT Setup of new projects offices and periodic site visits. ·Ability and drive to document, to a high level, manuals and processes. ·Service desk Que knowledge and ticketing experience. ·Knowledge of Teams, SharePoint and Microsoft Application support. ·General IT oversight within a hybrid office setting. Overview of … Knowledge Required: ·Experience in a similar role 2 -3 years ·A good understanding of customer service delivery in an IT environment. ·Experience with desktop hardware and software, including operating systems ·and MS Office products. ·Excellent troubleshooting and time management skills. ·Excellent communication and interpersonal skills with the ability more »

your career development, we could have your perfect next role. Job requirements We are currently seeking an experienced Pensions Analyst to lead on quality service control, maintain standards and who can take the lead on implementing best practice within the team. This role will play a pivotal part of … our service delivery to clients, ensuring that they receive the information when they need it, in a suitable format, enabling them to gain clear information on their benefits and make informed decisions. What youll be doing: Supporting key client relationships and client budgeting as well as peer reviewing … improvement around operational effectiveness and client profitability Ensuring errors, omissions and complaints are handled in line with agreed procedures and timescales, alongside the Administration Service Manager Presenting periodic reports for clients, regulatory and Trustee boards, including information on all operational work activities What were looking for: Experience within the more »