401 to 425 of 735 Service Delivery Jobs

high visibility environments. This isn't a role you can do from the sidelines, being on-site means you're fully immersed in live service activity, surrounded by the people and insight you need to make rapid, informed decisions that protect critical services. Customer first, always Fearless innovation Achieve … finish Determining severity, verifying priority, and reallocating where needed Ensuring timely progression through to recovery and resolution Acting as the central communication point across Service Delivery, technical teams, and leadership Facilitating incident bridges and conference calls Keeping stakeholders informed with clear, accurate, real-time updates Supporting continual improvement ...

Microsoft 365, SharePoint, and endpoint management solutions Assist with cloud administration, updates, and system improvements Coordinate workloads across engineers and support day-to-day service delivery Build strong client relationships and deliver excellent customer service Skills & Experience Experience in a 2nd line role within an MSP Strong ...

Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. You will have a proven background in both being part of a busy service desk but but comfortable going out to clients sites and doing on-site face to face support when needed. This is a great opportunity … growing MSP where they can offer you genuine opportunities for both technical and career development. You will be an integral part of the dynamic Service Delivery Team, at the forefront of delivering the highest levels of service in face-to-face and remote IT support to their ...

opportunity for a technically capable support professional looking to move into a varied, autonomous role within a fast-paced environment where technology and customer service are equally valued. The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering a high level … Deliver onboarding and user training sessions Provide guidance on best practice system usage Monitor customer engagement and support retention initiatives Assist in maintaining excellent service delivery standards Work collaboratively to improve the customer experience Database & Data Support (Desirable) Support SQL database maintenance and integrity Write and optimise ...

seeking an experienced Service Lead to manage and optimise end-to-end facilitation and administrative support services across a large, complex, multi-stakeholder programme within a highly regulated environment. Key Responsibilities Lead ITIL-aligned service delivery, driving performance against SLAs/KPIs Own governance frameworks, reporting cycles ...

with a Reporting & Systems Manager, you'll act as a key link between systems, data outputs and business users. Key responsibilities include: Supporting the delivery of system enhancements aligned to brand and commercial strategy Day-to-day management of system requirements, configuration and access Analysing user feedback and translating … this into practical system improvements Coordinating with technology teams and third-party providers to track upgrades and service delivery Producing accurate reporting and maintaining service level feedback Supporting business cases and managing low-impact business change activity About you: Experience in a systems, data, reporting or business ...

major UK organisation with a large events and customer facing operation is looking for a Technology Operations Lead to support the delivery of technology services across conferences, exhibitions and live environments. This role sits between internal Technology teams, commercial teams and external service providers. You’ll ensure that … contact Troubleshoot and resolve connectivity issues (Wi-Fi, wired, endpoint, VPN, DHCP/DNS) Coordinate incident response with technical teams Maintain awareness of service performance Communicate clearly with both technical and non-technical stakeholders Balance customer expectations with operational constraints Lead service debriefs Review performance and incidents Contribute ...

shaped by our belief that great security is both technically excellent and deeply human. What You’ll Be Responsible For Client Engagement & Service Delivery Become a trusted security partner for assigned client accounts, building strong, lasting relationships. Lead regular operational and strategic conversations, ensuring services continuously align … reviewing customer network and security architectures. Contribute to threat modelling and detection use case development. Support change management processes to ensure controlled, auditable service delivery. Develop high-quality documentation, reports and supporting materials. Stakeholder Management Prepare insightful security reports and confidently present findings to both technical teams and senior ...

required. * Deliver a range of administrative and/or customer services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. Policy and Compliance * Adhere to established standards of service delivery to support any associated regulatory or technical compliance requirements. People … administrative support or practical tasks using knowledge of general office routines and procedures, together with a broad understanding of the specific work of the service area. The work is within established processes and procedures and while it may not be subject to direct supervision, guidance is readily available. They ...

Responsibilities Own the ongoing design, deployment, and maintenance of the Workday HCM and Finance system Partner with business and functional leaders to continuously improve service delivery and system capability Lead governance processes, strategic roadmapping, and cross-functional resource planning Drive Workday feature releases, upgrades, and system maintenance activities … security, and compliance best practice Experience leading teams and managing external vendors or implementation partners Ability to balance strategic initiatives with hands-on operational delivery A continuous improvement mindset with strong analytical and problem-solving capability You'll be proactive and collaborative with a strong understanding of enterprise systems ...

amount of effort. The team is made up of Technology Consultants, Business Analysts, Product Owners, Data Architects & Engineers, multi-disciplinary Engineering teams and IT Service delivery professionals working on a large portfolio of systems used to improve productivity and solve key business problems across Tax & Legal. We also … build cutting edge web portals for clients to interact with KPMG, maximising collaboration and ensuring seamless delivery of information to our clients. Why Join? Shape the future of compliance technology by spearheading transformative initiatives that integrate workflow automation, data analytics, and interactive dashboards. Influence senior leadership and client decision ...

week notice period Desirable OT asset discovery/monitoring tooling experience Exposure to UK critical infrastructure regulation (e.g. NIS, CAF) ITSM and service delivery lifecycle understanding Hybrid IT/OT environment experience ...

asset discovery, monitoring and OT security tools. Exposure to regulatory requirements for critical infrastructure (e.g. NIS Directive, UK CAF). Understanding of project/service delivery lifecycles and ITSM controls. Security clearance Active SC clearance or SC that has lapsed within the last 12 months is required ...

first point of contact for IT support across the business, handling a wide range of technical issues while ensuring a high standard of service delivery and documentation. Working closely with the wider IT team, you'll support users both locally and across the wider organisation. Key Responsibilities Provide ...

Ability to manage time effectively, meeting tight deadlines, prioritise and manage multiple tasks Ability to identify and escalate unstructured and ad hoc issues Excellent service delivery attitude to internal clients and suppliers Comfortable in operating in a fast paced and dynamic work environment, open to change and positively ...

organisational risk posture. Shape and continually evolve the long‐term digital, data and technology strategy, ensuring it enables large‐scale transformation, efficiency, resilience and service redesign. Lead the organisation‐wide digital investment portfolio, ensuring coherence, ROI and alignment with corporate objectives. System‐Level Leadership & Cross‐Boundary Impact Provide strong … system leadership across a multi‐agency ecosystem, influencing and enabling shared strategies, interoperable platforms and integrated delivery models across partners. Lead and/or act as Senior Responsible Officer (SRO) for major multi‐organisation digital and data programmes with significant financial, operational and user impact. Represent the organisation ...

Service Desk Lead/Manager Trafford Park On-site £40,000 + benefits Career-defining opportunity This is not your typical support role. It is your chance to lead, shape and transform IT service delivery in a growing, multi-site UK business with over £90m turnover ...

Infrastructure Team Provide prompt, accurate, and consistent communication to colleagues and clients Deliver day-to-day front-end support, resolving incidents and fulfilling service requests to minimise disruption Investigate, diagnose, and resolve technical issues, escalating where necessary for collaboration Gain an in-depth understanding of client systems and infrastructures … maintaining accurate documentation Support onboarding processes by assessing and documenting new client environments Lead technical installations, implementations, and project delivery across client sites Travel to client locations across the UK (occasional overnight stays required) Mentor and support Service Desk Analysts and Field Technicians, helping develop their technical capabilities ...

next Customer Success Manager, leading a high performing team and shaping the customer experience strategy. You ll lead a team of 15 Customer Success & Service professionals, ensuring customers receive exceptional support and long term value. Working closely with senior leadership, you ll play a key role in improving customer … identifying opportunities for growth. About the Role Leading, coaching, and developing a high performing Customer Success team Driving customer satisfaction and retention through excellent service delivery Managing customer escalations and ensuring timely, effective resolutions Identifying upsell and cross sell opportunities to support revenue growth Monitoring team performance against ...

About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This is a true hunter role , focused on driving new business growth through proactive prospecting, consultative selling, and strategic relationship building across … Managed Service Providers (MSPs) and enterprise organisations. You will use your ITSM expertise to understand customer challenges, articulate value, and position our solutions as a trusted extension of their IT operations. This is a great opportunity to join a fast-growing international organisation and play a key role ...

Good understanding on ITIL practices Here you'll be joining a close-knit IT Infrastructure team providing 3 line support to the global IT Service Delivery team, supporting a range of modern technologies in the Microsoft product suite, as well as other industry-specific solutions. It would … solutions. With this opportunity, you will achieve: Starting salary of £50K-£60K dependent on experience 25 days annual leave (plus bank holidays) rising with service Private medical scheme - BUPA Potential of bonus based on company performance Contributory pension scheme Life assurance Plenty of training budget for further development Flexible ...

profit, national infrastructure organisation transforming how parking services are delivered across the UK. NPP provides a single, open platform that connects multiple parking service providers to thousands of parking locations nationwide. By enabling drivers to use the apps they already trust, NPP removes friction, increases choice, and delivers … consistent customer experience while creating efficiency and value for local authorities and service providers alike. Originally established by the Department for Transport and now operating as an independent organisation, NPP is governed through collaboration between Local Authorities, service providers, and the British Parking Association. As we scale rapidly ...

profit, national infrastructure organisation transforming how parking services are delivered across the UK. NPP provides a single, open platform that connects multiple parking service providers to thousands of parking locations nationwide. By enabling drivers to use the apps they already trust, NPP removes friction, increases choice, and delivers … consistent customer experience while creating efficiency and value for local authorities and service providers alike. Originally established by the Department for Transport and now operating as an independent organisation, NPP is governed through collaboration between Local Authorities, service providers, and the British Parking Association. As we scale rapidly ...

profit, national infrastructure organisation transforming how parking services are delivered across the UK. NPP provides a single, open platform that connects multiple parking service providers to thousands of parking locations nationwide. By enabling drivers to use the apps they already trust, NPP removes friction, increases choice, and delivers … consistent customer experience while creating efficiency and value for local authorities and service providers alike. Originally established by the Department for Transport and now operating as an independent organisation, NPP is governed through collaboration between Local Authorities, service providers, and the British Parking Association. As we scale rapidly ...

profit, national infrastructure organisation transforming how parking services are delivered across the UK. NPP provides a single, open platform that connects multiple parking service providers to thousands of parking locations nationwide. By enabling drivers to use the apps they already trust, NPP removes friction, increases choice, and delivers … consistent customer experience while creating efficiency and value for local authorities and service providers alike. Originally established by the Department for Transport and now operating as an independent organisation, NPP is governed through collaboration between Local Authorities, service providers, and the British Parking Association. As we scale rapidly ...