401 to 425 of 1,838 Service Delivery Jobs

Mid) is also responsible for architecting the migration of applications to the cloud and adoption of cloud capabilities by applying expert cloud knowledge. Responsibilities: Responsible for developing the cloud service delivery models and architectural framework to enable platform as a service (PaaS), infrastructure as a service (IaaS), software as a service (SaaS), and data as … a service (DaaS). Able to implement automation for cloud resources using DevSecOps best practices. Able to analyze applications and make recommendations across multiple area that identify what platforms can move, migrate, and/or be deployed into a cloud environment. Capable of providing strategies for failure/recovery, cost optimization and benefit analyses of cloud, cloud agnostic, and More ❯

project is to assist the Office of Child Support Enforcement (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. As Program Manager, you will be responsible for overall successful delivery of … relevant experience in child support services and enforcement with knowledge of OCSE regulations and program implementation. Experience with the Division of Federal Systems (DFS) and the Federal Parent Locator Service (FPLS) is preferred. Candidates must be able to communicate effectively, verbally and in writing, and handle highly confidential and sensitive issues. Candidates must be versed in a wide variety … without disruption. Communications and Reporting - Coordinate and communicate with government staff and contractors to provide thorough and timely reporting on task/project/program status and performance, including delivery of quality reports, responding to ad hoc government inquiries and data calls. Any critical information provided to the appropriate points of contact (POCs) should be clear, timely and supportive More ❯

completing configuration for our existing customers when requested. The role includes managing customers for up to six months onboarding them into Fourth, payroll and pension processing, delivering excellent customer service and daily problem solving. You will be a highly confident and motivated individual with prior experience in Fourth Solutions. This individual will work with our Sales, Project Management, Professional … customers with a quality implementation. You will work closely with Fourth's prospects and customers understanding their business, payroll and pension implementation to meet their requirements to enable the delivery of their payroll and pension that works well for each customer creating value and maximising growth opportunities. You will develop a deep understanding of the implementation service and … ambassador for the company and our products. The role Payroll & Pension Implementation : Manage onboarding, configuration, payroll processing, pension administration, and RTI compliance for a portfolio of customers. Customer Engagement & Service Delivery : Build strong client relationships, deliver excellent service aligned with SLAs, and support customer loyalty throughout the lifecycle. Technical Configuration & Demonstrations : Handle setup of PAYE, pay basis More ❯

trends to identify potential improvement areas and/or performance deficiencies Provide analytical value creation initiatives to enable prioritization effort Understand the scope and relevant attributes of all current Service Levels and KPIs, and have demonstrated knowledge of defining new metrics Ensure that risks and issues related to CALMS critical services are recorded, tracked, assessed and escalated as necessary … configuration, patching, monitoring, etc.). Deploying and maintaining Solifi hosted software solutions built on Java, JBoss\WildFly stack, leveraging SQL Server or Oracle databases. Liaising with the DevOps and Service Delivery teams to ensure consistent delivery of software services. Ensure that Solifi hosting services comply with relevant national and international industry and quality regulations and frameworks incl. … insurance, Auto enrolment pension scheme, Cycle to work scheme, Group Life Insurance, Group Income Protection Insurance, Free on-site parking (Milton Keynes office only), 23 days Holiday - lengthens with service, Option to buy more holiday, Generous Employee Referral Scheme - Earn up to £2,500!, Discounted eye tests & glasses, Help towards professional association subscriptions, Various companywide social events, Support with More ❯

ManTech is seeking a motivated, career and customer-oriented Travel Coordinator to join our team in Chantilly, VA. This role will support the State Department's Service Delivery and Outreach (SDO) Division within the Office of Consular Systems and Technology. The purpose of our mission is to provide training, deployment, and communication services to all domestic and overseas … bar coded boxes and their locations, updating tracking systems as required, backing up databases on a daily basis, archiving records, ship and receive records, coordinating the pickup, storage, and delivery of records, monitoring the movement of records through all tasks from initial receipt through final destruction or archiving, performing records searches as requested by clients, maintaining logs on the … experience in travel coordination, scheduling, planning or other relevant experience. Excellent written and verbal communication skills. Ability to employ initiative, sound judgment, and effective decision-making. Experience in Customer Service Strong attention to detail. Experience using Microsoft 365 productivity tools. Must be able to travel up to 25% of the time. Preferred Qualifications: Prior experience working at a travel More ❯

and apply the most appropriate analytical technique, underpinned by robust statistical understanding Provide advanced analytical services to strategic healthcare projects and programmes in the form of descriptive analyses, prospective service modelling, retrospective analyses and evaluation Utilise modelling and forecasting techniques to predict future need and demand. Lead economic and quantitative evaluations using econometric and decision modelling techniques Automate reporting … and develop data pipelines Scope and develop reporting outputs, including dashboard development in Tableau and/or FDP Lead delivery of analytical work programmes, matrix managing across multiple staff not under direct line management Person Specification Education/Training/Qualifications Essential Educated to degree level in relevant subject or equivalent level of experience of working at a similar … networks Knowledge Essential Understanding of current data protection legislation and information governance Highly developed specialist knowledge of analytical techniques and methods to support the management of large and complex service delivery systems Desirable Excellent knowledge of health and care data flows A good understanding of the health and social care environment and roles and responsibilities within it Special More ❯

Location: Oxford-based (Remote then possibly to hybrid) Salary: £35-43k per annum (DOE) Industry: Managed Services Provider About Us We are a fast-growing, client-focused Managed Service Provider (MSP) based in Oxford, supporting a wide range of businesses across the UK. We pride ourselves on our technical excellence, exceptional customer service, and strong team culture. … technical guidance. Key Responsibilities Provide advanced technical support across Windows Server, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades, and cloud transformations. Troubleshoot complex issues across servers, storage, firewalls, and virtualized environments. Maintain high availability and disaster recovery solutions (e.g., Veeam … hybrid setups Hyper-V and/or VMware virtualization Advanced networking (Firewalls, VLANs, VPNs, Routing) Proven experience with scripting (PowerShell) and automation. In-depth understanding of ITIL principles and service delivery in an MSP context. Excellent troubleshooting and diagnostic skills across a broad range of technologies. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable Qualifications More ❯

Digital and Data department on a permanent basis. The role will be based at our London office, with a hybrid element for those looking for more flexibility. Key Accountabilities Service Delivery & Support Resolve incidents and service requests within SLA. Escalate complex issues promptly to relevant teams. Proactively monitor systems to prevent disruptions. Accurately document all technical activities. … Operational Excellence Liaise with the Global Service Desk for seamless support. Ensure daily operations comply with Merlin Tech policies. Track and report KPIs to drive improvements. Stakeholder Engagement Provide high-quality support to internal teams. Communicate incident/request status clearly and promptly. Project Support Assist in delivering local IT projects in line with business goals. Support testing and … deployment of systems and updates. Continuous Improvement Recommend service improvements and problem-solving initiatives. Engage in ongoing training to enhance technical skills. Qualifications & Experience • Minimum 2+ years of experience in IT support or a similar role • Strong understanding of IT systems, including EUC (End User Computing), POS (Point of Sale), and network infrastructure • Familiarity with IT service management More ❯

Location: Oxford-based (Remote then possibly to hybrid) Salary: £35-43k per annum (DOE) Industry: Managed Services Provider About Us We are a fast-growing, client-focused Managed Service Provider (MSP) based in Oxford, supporting a wide range of businesses across the UK. We pride ourselves on our technical excellence, exceptional customer service, and strong team culture. … technical guidance. Key Responsibilities Provide advanced technical support across Windows Server, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades, and cloud transformations. Troubleshoot complex issues across servers, storage, firewalls, and virtualized environments. Maintain high availability and disaster recovery solutions (e.g., Veeam … hybrid setups Hyper-V and/or VMware virtualization Advanced networking (Firewalls, VLANs, VPNs, Routing) Proven experience with scripting (PowerShell) and automation. In-depth understanding of ITIL principles and service delivery in an MSP context. Excellent troubleshooting and diagnostic skills across a broad range of technologies. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable Qualifications More ❯

EMEA Workplace Experience Lead Position Overview The Global and EMEA Workplace Experience Lead serves as the primary relationship manager in our vested partnership, co-leading and coordinating the collaborative delivery of exceptional workplace experiences across their global portfolio with specific oversight of the EMEA region. Based in London, UK, this role embodies the principles of our vested relationship with … informed decisions and demonstrate value creation EMEA Regional Leadership Lead and implement Workplace Experience Programme initiatives across the EMEA region in partnership with operational and support teams Oversee the delivery of workplace experience services at client sites throughout EMEA, ensuring alignment with the global employee experience plan Identify and build strategic relationships with business partners and client groups across … the region Plan, manage, and implement site-specific Workplace Experience Programme initiatives tailored to regional needs Travel to client sites across the EMEA region to ensure consistent service delivery and relationship management Report on regional progress, share innovations and best practices, and celebrate successes across the portfolio Team Leadership Lead a team of two regional workplace managers (Americas More ❯

Fulbright. The team reporting into the Application Support Manager is responsible for all aspects pertaining to maintenance of the estate from ticket resolution to upgrades and patching. Quality of service delivery and support is key, as is a knowledge of application development/integration and an appreciation of infrastructure design within a legal framework/architecture. Strong problem … resolution for incidents and problems within an ITIL framework. Own, escalate and manage incidents/tickets within the team and with suppliers or other internal teams (including building effective service relations with suppliers and the broader internal IT community). Accountable for cataloguing, remediation and maintenance of test and production application assets including application related O/S patching. … entering BAU have all required support artifacts. Ensure knowledge, support, disaster recovery and other documentation is created, maintained and reviewed in alignment with ITSM best practice. Act as the service owner for applications within the team’s area of accountability. Ensure data processing and data feeds between systems are monitored and managed. Report on status of support tickets whilst More ❯

user needs and identifying underlying challenges to deliver solutions that enhance their standing as a premier dairy/food producer and supplier. You will report directly to the IT Service Delivery Manager and play a key role in their IT operations. Day-to-day of the role: Provide 1st and 2nd line IT support for business applications, systems … and networks, emphasizing analytical problem-solving to address issues effectively. Own the service desk and ticket management with a detailed and systematic approach to ensure SLAs are met or exceeded. Analyse recurring issues, identify root causes, and propose solutions to enhance service stability and prevent future occurrences. Install, configure, and maintain software and hardware components of computer and … holiday work, covered across the team on a rota basis. Desirable Skills: KACE Systems Management Appliance experience. KACE Cloud Mobile Device Manager. Basic SharePoint Online administration. BMC Helix ITSM Service Desk. Experience delivering end-user training. Benefits: Competitive salary and benefits package. Hybrid working model allowing flexibility. Opportunities for professional growth and development. To apply for the IT Technical More ❯

assess and prioritise tasks without close supervision. You'll also get: A competitive basic salary The option to buy additional holiday Health and wellbeing benefits including a virtual GP service Exclusive discounts from our technology partners (HP, Dell, Apple etc) If you think this could be you, and you'd enjoy working for a leading global technology business, then … workflow-based automation. Act as a SME for number of solutions developed by the team and support/assist end users to leverage complete benefit of the solution. Continual delivery of new applications/features to a high quality by consistently reviewing other developers code and communicating/providing feedback when required. Stakeholder engagement will be key, and you … will establish and maintain good relationships with the stakeholders both internally and in the customer organisation, and the various service delivery teams within Computacenter. Champion Automation within the organisation. What you'll need Install and configure solutions for the new customer and assist internal and external users with support queries. Participate with the development team in the design More ❯

this growth, we are now looking for a 3rd Line IT Support Technician to join our growing, dynamic Technology team. Our Technology team are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work. Reporting to our Service Delivery Manager and based at our head office in Oxford, Woodstock, you will play a key role in delivering 3rd line, end user compute and Desktop Support to approx. 1350 users covering cutting edge hardware, software and infrastructure technologies. You will have the opportunity to combine both end-user support with 3rd Line/infrastructure support and system … maintenance tasks ensuring a real diversity of duties. The Role Working with the entire Technology team including Service Desk, L2 and SAM/HAM team on escalated issues, support, major incident management and knowledge transfer Resolving issues for Ridge in accordance with agreed procedures Administer and maintain the Ridge network and infrastructure Administer the VMware infrastructure and SANs Monitor More ❯

provider of high-integrity embedded software solutions, is seeking a proactive and strategic leader to join as Head of Engineering Services. In this pivotal role, you'll lead the delivery of complex technical software projects for clients across the rail sector, ensuring safety, performance, and innovation. If you thrive on team leadership, project ownership, and strategic planning within technically … Strategic Leadership Define and execute the software engineering services strategy to deliver high-quality outcomes to clients in the rail and high-integrity software industries. Drive continuous improvement in service delivery, quality management, and operational efficiency. Mentor and coordinate expert engineers across multiple teams and projects. Project Management Lead key technical software projects with hands-on oversight and … end-to-end accountability. Plan and manage resources, schedules, and delivery timelines across multiple concurrent initiatives. Client Engagement & Business Development Develop strong client relationships to understand project needs and deliver to high standards. Work with the sales team to scope and quote for new projects, contributing to business growth. Ensure exceptional customer satisfaction through clear communication and effective project More ❯

provider of high-integrity embedded software solutions, is seeking a proactive and strategic leader to join as Head of Engineering Services. In this pivotal role, you'll lead the delivery of complex technical software projects for clients across the rail sector, ensuring safety, performance, and innovation. If you thrive on team leadership, project ownership, and strategic planning within technically … Strategic Leadership Define and execute the software engineering services strategy to deliver high-quality outcomes to clients in the rail and high-integrity software industries. Drive continuous improvement in service delivery, quality management, and operational efficiency. Mentor and coordinate expert engineers across multiple teams and projects. Project Management Lead key technical software projects with hands-on oversight and … end-to-end accountability. Plan and manage resources, schedules, and delivery timelines across multiple concurrent initiatives. Client Engagement & Business Development Develop strong client relationships to understand project needs and deliver to high standards. Work with the sales team to scope and quote for new projects, contributing to business growth. Ensure exceptional customer satisfaction through clear communication and effective project More ❯

provider of high-integrity embedded software solutions, is seeking a proactive and strategic leader to join as Head of Engineering Services. In this pivotal role, you'll lead the delivery of complex technical software projects for clients across the rail sector, ensuring safety, performance, and innovation. If you thrive on team leadership, project ownership, and strategic planning within technically … Strategic Leadership Define and execute the software engineering services strategy to deliver high-quality outcomes to clients in the rail and high-integrity software industries. Drive continuous improvement in service delivery, quality management, and operational efficiency. Mentor and coordinate expert engineers across multiple teams and projects. Project Management Lead key technical software projects with hands-on oversight and … end-to-end accountability. Plan and manage resources, schedules, and delivery timelines across multiple concurrent initiatives. Client Engagement & Business Development Develop strong client relationships to understand project needs and deliver to high standards. Work with the sales team to scope and quote for new projects, contributing to business growth. Ensure exceptional customer satisfaction through clear communication and effective project More ❯

Position Overview: Under the guidance of the Principal Engineer but working largely autonomously, the incumbent will be responsible for the following tasks: Provide technical support to acquisition projects, ensuring delivery of integrated and interoperable technical solutions. This includes drafting technical specifications, supporting evaluation processes, providing technical leadership throughout implementation, and supervising acceptance testing. Contribute to scientific programs and projects … and relevant professional experience. Proven knowledge and engineering experience in advanced technologies across a broad range of domains, ideally including several of the following: Deployable CIS, Infrastructure as a Service (IaaS), and related international/commercial/industry standards Current infrastructure technology trends, especially in relation to COTS products Experience with Systems Engineering and Model-Based Systems Engineering (MBSE … solving skills Specific Working Conditions: Normal office environment, however, there may be need for working in poor weather conditions or occasional travel to austere locations to support project implementation, service delivery, or scientific programmes of work; Possible TDY to other NATO sies within Belgium up to 1 - 2 per month Required Security Clearance: NATO Secret More ❯

on-prem platforms (Azure, Entra ID, Active Directory, virtualization, and networking) Diagnose and resolve complex technical issues in a fast-paced environment Support cross-functional teams with reliable IT service delivery and ongoing system improvements Document processes and communicate clearly with both technical and non-technical users Help shape and define the IT services portfolio in line with … business needs and security standards Monitor system performance, apply patches, and script using PowerShell Maintain service desk tickets and ensure timely resolution of internal IT requests Occasional out-of-hours support and travel to other UK sites may be required Ideal Candidate Profile Strong technical knowledge of Microsoft technologies: Windows Server, Hyper-V, desktop environments Hands-on experience with More ❯

seeking a highly skilled Systems Engineer to provide best-in-class Systems Engineering support within a dynamic enterprise environment. This critical role directly impacts our ability to deliver exceptional service improvements across our customer's mission-critical IT ecosystem. You will contribute to strategic and operational decisions, collaborating with internal and external organizations to achieve positive results for program … This is a high-impact position offering significant opportunities for professional growth and contribution to national security objectives. Key Responsibilities Provide Systems Engineering and Project Management expertise, focusing on service delivery improvements. Develop innovative Systems Engineering solutions to resolve complex problems using limited and disparate information. Coordinate, facilitate, and verify Systems Engineering projects across multiple environments. Support business … SEIT). Ability to communicate effectively in technical and non-technical verbal and written correspondence. Desired Experience Expert knowledge and application of advanced technical principles within the ITIL Framework Service Transition process. Experience with AWS and other cloud technologies. Experience with the client's Information Security Certification and Accreditation (C&A) and Assessment and Authorization (A&A) processes. Experience More ❯

Management: · Maintain up-to-date knowledge of relevant regulations (e.g., data protection, health and safety) and ensure the charity adheres to them. Strategic Project Management: · Support the Head of Service in the oversight of operational projects, evaluate their success, and recommend improvements to processes. · Any other duties from time to time as directed by the CEO or the Board … of Trustees in the CEO’s absence Management responsibilities · Ensure that health and safety at work procedures are adhered to. · Ensure all operating systems relating to service delivery are updated and reports generated for monitoring and evaluation, identifying and sharing any opportunities for learning. · Prepare reports for Head of Service/CEO using DAVSS databases and co … Personal Qualities · Ability to motivate others and provide leadership · Pro-active approach · Excellent attention to detail as well as an ability to see the wider picture · Commitment to excellent service provision and maintaining client confidentiality. · Commitment to undertake training as needed · Ability to work as part of a team and on own initiative · A commitment to the practical application More ❯

of Travel: Continental US The Opportunity: We are looking for a ServiceNow Technical Solution Architect with agile methodology experience to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment. On this program … we will deliver capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk and endpoint management to enable the DoD customer's IT operations. Responsibilities: As a ServiceNow Technical Solutions Architect for an agile team, you will be responsible for all aspects of the application's architecture. Maintain expert level understanding of enterprise and platform … and maintaining self-hosted ServiceNow instances. Ability to collaborate with Developers, Program Managers, Testers,and Production Support Engineers to implement innovative technical solutions via iterative approach reducing time to delivery Proven experience working directly to oversee the architecture and development of the entire ServiceNow platform Experience in agile software development practices and experience delivering deployable software in short sprints. More ❯

designation reflects the company's commitment to hiring and supporting active-duty and veteran employees. Responsibilities As the Infrastructure Operations Manager , you will act as a model of customer service excellence to all organizational staff members as part of DISA's J6 Service Delivery contract. You will support and oversee operations in a mission-critical communications environment. … Prepare and present technical and status reports to senior leadership with professionalism and clarity. Qualifications Requirements: Shall possess a TOP SECRET w/SCI Eligible security clearance Strong customer service orientation. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Good written, oral, and interpersonal communication skills. Ability to conduct More ❯

you get the most out of life. Role: The Senior Project Manager delivers project objectives with respect to the six key areas of performance: Health & Safety, Quality, Cost, Environment, Delivery and People. We are looking for a dynamic and self-motivated individual with a strong project background to join this fast-paced team to deliver the complex mechanical and … in value from £100k to £8m+. This role will also involve direct line management of project managers, assistant project managers and early careers. Other requirements also include the successful delivery of the programme of works on time and to budget. Your Purpose: Stakeholder Management - Develop and maintain strong collaborative relationships with the Portfolio Manager, Self Delivery Lead, Delivery Leads, other colleagues, Construction/Supervisor Teams and key internal and external stakeholders, to ensure full mutual understanding of the projects' delivery objectives, to report on and review project performance, and to agree solutions to issues. Maintaining compliance with the DBFO contract clarifying roles and responsibilities within your team, resolving risks and issues in a timely manner, producing More ❯

. The purpose of this project is to assist the client in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. The IV&V Lead will be responsible for overseeing the Independent Verification and … experience working across mixed life cycles, managing scrum teams and managing sprint cycles for release. Their expertise will enable them to collaborate with all project LOBs, identify risks, manage delivery, and ensure compliance across the program. Key Responsibilities: Develop and maintain IV&V work plans, schedules, test plans, test procedures, and test reports for all systems. Review requirements and … facilitation b) System/IT infrastructure security c) Legacy system languages (e.g., COBOL) d) Cloud Computing e) System/User test management and execution f) System architecture design g) Service Oriented Architecture (SOA) h) Database design and development or an equivalent combination of education and training Minimum of 5 years of leadership experience including having authority and accountability for More ❯