426 to 450 of 1,648 Service Delivery Jobs

complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset may detect these issues or report them through the Service Desk ticket logging process. The role includes resolving technical incidents and helping to deliver complex projects. Your expertise offers insights and strategies for solution development and optimisation. We rely … when required. Join the on-call rota and provide support out of hours. Escalate and work with vendors when required. Manage and complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we More ❯

complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset may detect these issues or report them through the Service Desk ticket logging process. The role includes resolving technical incidents and helping to deliver complex projects. Your expertise offers insights and strategies for solution development and optimisation. We rely … when required. Join the on-call rota and provide support out of hours. Escalate and work with vendors when required. Manage and complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we More ❯

Eligibility to gain NPPV3 + SC Security Clearance. Similar IT service leadership role experience Service Desk Manager MSP This is a site-based role 5 days per week. My client, based in BD20 is a leading UK Managed Service Provider (MSP) delivering secure, high-performance IT services to customers in the Energy , Policing , and Financial Services sectors. … they design, build, and manage resilient technology platforms where uptime, performance, and security are critical. Their Network Operations Centres provide 24/7 support for complex, high-availability systems.The Service Desk Manager will lead and develop a growing technical support team, ensuring exceptional service delivery to major Energy and Police sector customers. This is a hands-on … MSP leadership role focused on service quality, proactive communication, and continual improvement within a 24/7 environment. Reporting to the Operations Director, you’ll collaborate with Engineering, Account Management, and PMO teams to maintain mission-critical infrastructure and cloud services. Key Responsibilities Lead, coach, and develop the Service Desk team to deliver outstanding customer support. Maintain service More ❯

to execute defined services. We are looking for someone with a strong technical background with a minimum of three (3) years Systems experience. Duties include day to day services delivery execution, escalation management, generating reports and providing input and recommendations for enhancing Client satisfaction. Accountable to support implementation activities and post implementation services to meet Client and Lexmark targets. … Incident Management Act as an additional escalation point for technical issues. Manage the incident management process, escalating problems to the appropriate Lexmark support level. Oversee call flow management of service tickets, including proactive raising of break-fix incidents. Ensure effective communication and resolution of tickets through coordination with Lexmark support units, offshore teams, and service partners. Manage all … customer-facing communications related to ticket handling. Service Operations & Customer Support Provide end-user support via telephone, email, or instant messaging. Manage and administer all device movements, changes, and configurations within the customer’s estate. Oversee consumables management and replenishment across the customer’s fleet. Deliver ongoing training to the customer on managed devices and solutions. Support the Lexmark More ❯

communicating new product features to both internal and external stakeholders. Monitor user experience and facilitate their adoption. You will also work collaboratively to identify new requirements and assist in delivery of product improvements. It's a great opportunity to build experience the utilities sector and grow your skills in strategy, project and stakeholder management. Key Responsibilities: Refine feature roadmap … to align with business priorities and solution roadmap Collaborate with Product Owners in defining features Work with internal stakeholders to support their delivery and perform acceptance testing Coordinate the release plans and deployment schedules, including with end users Lead problem response for 3rd tier support and collaborate with service delivery team for resolution Actively engage with customers … with cloud-based (SaaS) applications are a must. Preferably with modern cloud-based web applications and platforms, for example AWS, Salesforce, Atlassian. Understanding of software engineering principles and SaaS service delivery Experience using a product analytics tool is a plus. Bachelor’s or master’s degree in a related field What you'll gain working in Camlin: At More ❯

communicating new product features to both internal and external stakeholders. Monitor user experience and facilitate their adoption. You will also work collaboratively to identify new requirements and assist in delivery of product improvements. It's a great opportunity to build experience the utilities sector and grow your skills in strategy, project and stakeholder management. Key Responsibilities: Refine feature roadmap … to align with business priorities and solution roadmap Collaborate with Product Owners in defining features Work with internal stakeholders to support their delivery and perform acceptance testing Coordinate the release plans and deployment schedules, including with end users Lead problem response for 3rd tier support and collaborate with service delivery team for resolution Actively engage with customers … with cloud-based (SaaS) applications are a must. Preferably with modern cloud-based web applications and platforms, for example AWS, Salesforce, Atlassian. Understanding of software engineering principles and SaaS service delivery Experience using a product analytics tool is a plus. Bachelor’s or master’s degree in a related field What you'll gain working in Camlin: At More ❯

communicating new product features to both internal and external stakeholders. Monitor user experience and facilitate their adoption. You will also work collaboratively to identify new requirements and assist in delivery of product improvements. It's a great opportunity to build experience the utilities sector and grow your skills in strategy, project and stakeholder management. Key Responsibilities: Refine feature roadmap … to align with business priorities and solution roadmap Collaborate with Product Owners in defining features Work with internal stakeholders to support their delivery and perform acceptance testing Coordinate the release plans and deployment schedules, including with end users Lead problem response for 3rd tier support and collaborate with service delivery team for resolution Actively engage with customers … with cloud-based (SaaS) applications are a must. Preferably with modern cloud-based web applications and platforms, for example AWS, Salesforce, Atlassian. Understanding of software engineering principles and SaaS service delivery Experience using a product analytics tool is a plus. Bachelor’s or master’s degree in a related field What you'll gain working in Camlin: At More ❯

to become a hub for creating rapid growth by reinvesting in its portfolio. Our motto is Be Humble, Stay Hungry! Key Responsibilities Lead the company's operations, production, and service delivery, ensuring consistent performance, scalability, and profitability. Translate strategic objectives into operational execution, partnering with senior leadership to deliver on growth and efficiency goals. Drive continuous improvement by … regulatory and quality compliance across all operational areas, maintaining the company's reputation for reliability and safety. Serve as a bridge between product, technology, and customer success, ensuring seamless delivery of end-to-end solutions. Build and mentor a high-performing team, fostering a culture of accountability, innovation, and operational excellence. About You 10+ years of leadership experience in … operations, manufacturing, or service delivery within a technology or industrial business. Proven expertise in P&L management, process optimization, and cross functional leadership. Experience in compliance, monitoring, or temperature management workflows- ideally within healthcare, food service, or grocery retail sectors. Strong commercial acumen and experience driving sales or go-to-market strategies in a B2B technology environment. More ❯

Service Support Team Lead Overview We are seeking a highly skilled and motivated Service Support Team Lead to join our dynamic Service Support Teams. This is an exciting opportunity for an accountable, commercially astute self-starter with a passion for customer service, field service reporting, and a talent for problem-solving. Key Responsibilities Lead, motivate … and support the Service Support Teams to achieve KPIs and meet SLAs. Coordinate field service appointments and manage scheduling efficiently. Liaise with 3rd party suppliers to ensure seamless service delivery. Oversee warranty management processes, ensuring compliance with company standards; manage and report on service costs, providing accurate reporting. Continuously monitor incoming service requests and workload … Monitor and allocate 3rd party resources efficiently to ensure timely response and resolution, balancing capacity with customer requirements and contractual obligations. Act as a point of escalation for complex service or installation issues. Ensure accurate and timely communication with customers, suppliers, and internal stakeholders. Identify opportunities for process improvement and implement best practices. Implement and maintain robust processes to More ❯

days per week on-site required Are you a tech-savvy individual with a passion for helping others? Do you thrive in a delivering 1st and 2nd line IT Service Delivery and Support where your skills make a real difference? If so, our client in the healthcare sector is looking for a dynamic 1st/2nd Line IT … to various clinical applications and enhance your technical skills. Key Responsibilities: As a 1st/2nd Line IT Support Specialist, you will: Provide efficient 1st and 2nd line IT Service Delivery and Support Troubleshoot and resolve issues related to clinical applications, desktop hardware and peripherals. Assist users with Microsoft products, including Office 365, MS Teams, Windows Desktop and … Windows Server operating systems. Communicate effectively with service users at all levels, ensuring a positive customer experience. What We're Looking For: To be successful in this role, you will need: Healthcare Experience: A solid understanding of the healthcare environment or the ability to pick up clinical application IT support quickly. Technical Skills: Significant experience in delivering 1st and More ❯

Orthopaedics, Sports Medicine, ENT and Advanced Wound Management. Job overview Outside Remote Daily rate negotiable Working as part of a team and reporting to the Director of HR Technology Service Delivery and Global HCM Product Owner, this role will be responsible for providing excellent customer service and performing Key HR deliverables related to Workday HCM and all … processes. Having excellent organizational and administrative skills this person will manage different initiatives, including HR Projects, assuming the role of Functional lead and supporting hypercare activities Execution of HCM Service Delivery Deliver, support, and maintain HCM initiatives, including the implementation of the HR Projects First point of contact to our HR stakeholders and customer base for HCM queries … and implementations in multiple markets Knowledge of data privacy regulations and global HR processes. Effective workload management and prioritization capabilities to handle various tasks efficiently. Experience in process and service improvement. More ❯

role focused on driving new business growth, self-generating high-quality opportunities, and securing long-term contracts. The successful candidate will work closely with operational teams to ensure seamless service delivery and support the company's continued expansion within the cleaning services sector. Key Responsibilities - Business Development Manager Develop and execute a targeted sales strategy for the cleaning … client needs, and adherence to company standards and values. Collaborate effectively with marketing on lead generation campaigns and work closely with operational teams to ensure smooth handovers and seamless service delivery, aligning all sales activities with overall business growth objectives. Represent the company at trade shows, industry events, networking opportunities, and across social media platforms, positioning the business … continuous improvement through accurate reporting and adherence to sales processes. Qualifications & Requirements - Business Development Manager Proven experience in business development or sales within the cleaning, facilities management, or related service industries. Strong understanding of commercial cleaning solutions and client needs across various sectors. Excellent communication, negotiation, and stakeholder management skills. Ability to manage long sales cycles and complex tender More ❯

Head of IT to lead the technology function, shape strategy, and ensure systems remain secure, modern, and fit for growth. This is a strategic leadership role, overseeing infrastructure, applications, service delivery, and vendor management. A key part of the remit will be driving delivery through trusted technology partners while leading major transformation projects across core platforms and … senior leadership to ensure technology underpins business growth and operational excellence. Key Responsibilities: Lead the IT function, setting strategic direction and ensuring alignment with business objectives Oversee infrastructure, applications, service delivery, and vendor relationships Drive transformation projects across core platforms, digital channels, and customer-facing technologies Ensure operational resilience, security, and regulatory compliance are embedded in all technology More ❯

Head of IT to lead the technology function, shape strategy, and ensure systems remain secure, modern, and fit for growth. This is a strategic leadership role, overseeing infrastructure, applications, service delivery, and vendor management. A key part of the remit will be driving delivery through trusted technology partners while leading major transformation projects across core platforms and … senior leadership to ensure technology underpins business growth and operational excellence. Key Responsibilities: Lead the IT function, setting strategic direction and ensuring alignment with business objectives Oversee infrastructure, applications, service delivery, and vendor relationships Drive transformation projects across core platforms, digital channels, and customer-facing technologies Ensure operational resilience, security, and regulatory compliance are embedded in all technology More ❯

Head of IT to lead the technology function, shape strategy, and ensure systems remain secure, modern, and fit for growth. This is a strategic leadership role, overseeing infrastructure, applications, service delivery, and vendor management. A key part of the remit will be driving delivery through trusted technology partners while leading major transformation projects across core platforms and … senior leadership to ensure technology underpins business growth and operational excellence. Key Responsibilities: Lead the IT function, setting strategic direction and ensuring alignment with business objectives Oversee infrastructure, applications, service delivery, and vendor relationships Drive transformation projects across core platforms, digital channels, and customer-facing technologies Ensure operational resilience, security, and regulatory compliance are embedded in all technology More ❯

Head of IT to lead the technology function, shape strategy, and ensure systems remain secure, modern, and fit for growth. This is a strategic leadership role, overseeing infrastructure, applications, service delivery, and vendor management. A key part of the remit will be driving delivery through trusted technology partners while leading major transformation projects across core platforms and … senior leadership to ensure technology underpins business growth and operational excellence. Key Responsibilities: Lead the IT function, setting strategic direction and ensuring alignment with business objectives Oversee infrastructure, applications, service delivery, and vendor relationships Drive transformation projects across core platforms, digital channels, and customer-facing technologies Ensure operational resilience, security, and regulatory compliance are embedded in all technology More ❯

Head of IT to lead the technology function, shape strategy, and ensure systems remain secure, modern, and fit for growth. This is a strategic leadership role, overseeing infrastructure, applications, service delivery, and vendor management. A key part of the remit will be driving delivery through trusted technology partners while leading major transformation projects across core platforms and … senior leadership to ensure technology underpins business growth and operational excellence. Key Responsibilities: Lead the IT function, setting strategic direction and ensuring alignment with business objectives Oversee infrastructure, applications, service delivery, and vendor relationships Drive transformation projects across core platforms, digital channels, and customer-facing technologies Ensure operational resilience, security, and regulatory compliance are embedded in all technology More ❯

Head of IT to lead the technology function, shape strategy, and ensure systems remain secure, modern, and fit for growth. This is a strategic leadership role, overseeing infrastructure, applications, service delivery, and vendor management. A key part of the remit will be driving delivery through trusted technology partners while leading major transformation projects across core platforms and … senior leadership to ensure technology underpins business growth and operational excellence. Key Responsibilities: Lead the IT function, setting strategic direction and ensuring alignment with business objectives Oversee infrastructure, applications, service delivery, and vendor relationships Drive transformation projects across core platforms, digital channels, and customer-facing technologies Ensure operational resilience, security, and regulatory compliance are embedded in all technology More ❯

annum plus a car allowance, bonus and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Industrial Services sector (particiularly jet vac's … including waste removal and infrastructure cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions to identify other opportunities, especially … within waste treatment and disposal through other sites across the business group. Collaborate with Account Managers, Admin Staff, and Operations to ensure seamless service delivery and contract management. Manage the tender process, including document reviews, financial analysis, and ensuring compliance with Tender Governance procedures. Monitor market trends, competitors, and relevant industry developments to inform business strategy. Manage projects More ❯

Job Title: Service Desk Team Lead Location: Worcestershire Salary: £50,000 per annum + benefits We are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk Team Lead to oversee and manage their service desk operations. This is a fantastic opportunity to lead a technical support team, ensuring excellent service delivery across a range of client networks and IT systems. Role Overview As the Service Desk Team Lead, you will manage the daily operations of the service desk, providing leadership and guidance to a team of technical support engineers. You will act as an escalation point for complex technical issues, maintain service quality, and help drive continuous … improvement initiatives. Key Responsibilities Lead, coach, and manage a team of service desk engineers to deliver first-class support. Act as a technical escalation point for complex issues, particularly around Cisco routers, switches, firewalls, VPNs, and other networking equipment. Monitor and maintain service levels (SLAs, KPIs) and ensure consistent, high-quality support. Collaborate with clients and internal teams More ❯

and Asset Lead to join our onsite team based at one of our customer sites in Central London. The role will be responsible for managing the store element of service for our customer. The role may require occasional travel to Bromley and Camberley. Working hours 7.5hrs per day Mon - Fri excluding Bank Holidays, shift cover required. What you'll … the store areas & build room, keeping areas tidy, risk free and optimising space to best meet the need of our service. Managing day to day client products received for service delivery and dispatch to specified locations UK wide, adhering to Bank agreed processes, ensure safe delivery and integrity of bank products throughout CC custody. Ensuring products received … for service requests are checked in without delay, highlighted for collection and service action, securely stored and clearly identifiable while in stores. Security and integrity of the stores & build area in terms of control of stock items under our custody and items/products for customer delivery. Daily updates to Inventory records/CI Asset records with regards More ❯

a brilliant opportunity to lead meaningful digital improvement projects from end to end. What You'll Be Doing Ensuring business systems are fit for purpose, efficient, and aligned with service needs. Leading on the design, testing, and implementation of new recording and reporting tools. Delivering engaging user training and ongoing support to ensure confident system use. Applying best practice … projects and contributing to larger programmes - delivering on time, on budget, and to a high standard. Collaborating with managers and users to identify where technology can enhance front-line delivery and improve data accuracy. What You'll Bring Essential: Practical experience using and developing the Liquidlogic system. Strong technical understanding of business information and intelligence systems. Skilled in system … configuration, report writing, and user training. A proactive, solutions-focused approach with a passion for improving service delivery through technology. Excellent communication skills and the ability to work effectively across technical and operational teams. Flexibility to travel occasionally for on-site training or system rollouts. Why Apply? This is a role where your technical expertise directly influences real More ❯

a brilliant opportunity to lead meaningful digital improvement projects from end to end. What You'll Be Doing Ensuring business systems are fit for purpose, efficient, and aligned with service needs. Leading on the design, testing, and implementation of new recording and reporting tools. Delivering engaging user training and ongoing support to ensure confident system use. Applying best practice … projects and contributing to larger programmes - delivering on time, on budget, and to a high standard. Collaborating with managers and users to identify where technology can enhance front-line delivery and improve data accuracy. What You'll Bring Essential: Practical experience using and developing the Liquidlogic system. Strong technical understanding of business information and intelligence systems. Skilled in system … configuration, report writing, and user training. A proactive, solutions-focused approach with a passion for improving service delivery through technology. Excellent communication skills and the ability to work effectively across technical and operational teams. Flexibility to travel occasionally for on-site training or system rollouts. Why Apply? This is a role where your technical expertise directly influences real More ❯

institutions). Strong understanding of market dynamics and staffing needs across Banking, Financial Services, Insurance, and technology companies. Demonstrable understanding of the software development outsourcing industry, including its various service directions, sales cycles for different industries and company sizes, and modern software engineering technologies and frameworks. Strong understanding of the IT services sales cycle, buyer personas, and procurement processes … win and book revenue. Ability to attain sales quotas and consistently meet or exceed sales targets. Exceptional relationship-building skills with a consultative approach to sales. Experience in global service delivery, understanding the nuances of working with distributed teams. Strong presentation skills to engage both technical and business audiences at virtual or onsite events. Highly polished personal brand … of existing FSI clients, identifying opportunities for expansion, upsell, and cross-sell. Build and maintain long-term client relationships, ensuring high satisfaction and retention. Work closely with internal teams (delivery, presales, and technical experts) to craft tailored solutions that meet client needs. Develop and execute account growth strategies to drive revenue and strengthen client partnerships. Stay ahead of industry More ❯

Job summary The ICT Trainee Service Operations Centre (SOC) Support Engineer will support the ICT Service Operations Team in delivering a reliable and customer-focused ICT support service. This role involves diagnosing and resolving technical issues across the Trusts supported equipment, ensuring service levels are met. The successful candidate will provide technical assistance for both hardware and … software used within Innovate's ICT services. Main duties of the job Reporting to the ICT Service Operations Team Leader, you will be responsible for ensuring that we deliver a prompt, efficient and positive ICT service delivery experience for each and every one of our customers, each and every time. The post holder will work with the … ICT Service Operations Team Leader to deliver an integrated ICT support service within the agreed Service Level Agreements (SLAs). The post holder must have the ability to demonstrate a logical approach to diagnosing and resolving technical faults on supported equipment throughout the Trust. The post holder will be a member of a team providing technical support More ❯