576 to 600 of 1,642 Service Delivery Jobs

products and technologies as directed by line management. Manage the installation and support of the company's structured network cabling Manage the production environment to ensure it meets agreed service standards, SLAs and KPIs Responsible for providing defined metrics, reporting data and KPI's in support of mandatory, cyclical departmental level reporting; on time and to quality Verify that … executing corrective actions plans and implementing recommendations as required by line management Responsible for providing appropriate levels of business support to end users. Ensuring work is maintained within agreed service and operating level agreements Responsible for ensuring sufficient capacity is available to accommodate expected growth Responsible for ensuring new services are documented and deployed with BCP/DR in … Control department in defining new policies and procedures covering all areas of responsibility. Responsible for managing compliance to policies, standards and procedures for areas within remit Responsible for the delivery of the programs and projects that support the core Infrastructure as requested by line management Responsible for delivery of all network and voice technologies to all the other More ❯

and communications work, planning and prioritizing your tasks within set timelines. Key Responsibilities Help Desk Operations Provide 24/7 first-line IT support to internal users. Respond to service requests and incidents, troubleshoot issues, and document resolutions. Contribute to process improvements and assist in the rollout of new technologies. Support global IT infrastructure, applications, and collaboration services. IT … Service Management Assist in managing IT service delivery using industry-standard best practices. Support process development, performance analysis, and reporting. Help ensure efficiency and adherence to IT policies and procedures. Local Infrastructure/Deskside Support Deploy and maintain end-user hardware and IT services. Diagnose and resolve local infrastructure, hardware, and software issues. Troubleshoot network, peripherals, and … years of relevant work experience. 1-2 years of IT support or helpdesk experience preferred. Solid understanding of desktop support, network connectivity, and mobility management. Strong communication and customer service skills. Familiarity with project management tools and IT service management processes. U.S. Citizenship required. Must successfully pass a background check and drug screening. Work Schedule Full-time, on More ❯

exceptional IT services, leading cross-functional teams, and driving customer success, this is your opportunity to thrive. As a Senior Project Manager, youll be the driving force behind the delivery of complex IT projects, acting as the trusted advisor to our clients and ensuring seamless transitions from onboarding to BAU support. Youll work closely with Sales, Operations, Engineering, and … the PMO to turn strategy into action and deliver real value. Were looking for someone with a delivery mindset who takes ownership, leads with confidence, and continuously seeks ways to improve performance and customer outcomes. Key Responsibilities as a Senior Project Manager: Lead the end-to-end delivery of IT projects, ensuring quality, timeliness, and budget alignment. Act … as the primary point of contact for clients, managing expectations and building lasting relationships. Collaborate with Sales, Service Desk, and Engineering to translate Statements of Work into actionable plans. Identify and implement process improvements to enhance delivery and reduce order-to-cash timescales. Proactively manage risks, issues, and dependencies, supporting audits and compliance reviews. Motivate and guide project More ❯

need to do to be effective in this role: Lead and manage the IT Infrastructure function, including networks, servers, cloud platforms, storage and security systems Oversee the development and delivery of IT solutions to meet evolving business requirements Manage and provide escalation support for 3rd line incidents, ensuring effective resolution Implement and maintain IT best practices, frameworks and policies … around infrastructure, security and compliance Drive continuous improvement in service delivery, system performance and user experience Manage relationships with external vendors, service providers and technology partners Develop and coach the IT team, fostering technical growth and leadership capability Lead infrastructure related projects, including upgrades, migrations and new implementations Support strategic planning for IT, including budgeting, resource allocation … networking, cloud platforms such as Azure/AWS, storage, backup, security) Background in development practices, systems integration, and automation, with the ability to balance strategic planning & hands on technical delivery Experience delivering 3rd line support, with strong troubleshooting and problem solving skills Leadership ability with a track record of motivating & developing high performing teams Excellent communication, presentation and stakeholder More ❯

As a Project Manager, you'll be the driving force behind the delivery of complex IT projects, acting as the trusted advisor to our clients and ensuring seamless transitions from onboarding to BAU support. You'll work closely with Sales, Operations, Engineering, and the PMO to turn strategy into action and deliver real value. This is permanent role, hybrid … from Birmingham paying £65-£70k + bonus We're looking for someone with a delivery mindset who takes ownership, leads with confidence, and continuously seeks ways to improve performance and customer outcomes. Key Responsibilities As a Project Manager Lead the end-to-end delivery of IT projects, ensuring quality, timeliness, and budget alignment. Act as the primary point … of contact for clients, managing expectations and building lasting relationships. Collaborate with Sales, Service Desk, and Engineering to translate Statements of Work into actionable plans. Identify and implement process improvements to enhance delivery and reduce order-to-cash timescales. Proactively manage risks, issues, and dependencies, supporting audits and compliance reviews. Motivate and guide project teams to deliver outstanding More ❯

delivers secure, scalable, reliable, and commercially viable products for aviation data analytics. This role oversees the full product development lifecycle using Agile methodologies — from concept to deployment — ensuring that delivery timelines, quality standards, and cybersecurity requirements are consistently met. The manager will also play a pivotal role in talent development, fostering a culture of innovation, collaboration, and continuous improvement … product engineering teams, in line with our values. Key Responsibilities *Leadership & People Management* Lead, coach, and inspire a multidisciplinary team of software engineers, QA specialists, DevOps engineers, and product delivery staff. Build an inclusive, high-performance, customer-centric culture based on accountability and transparency. Conduct regular one-on-one meetings, performance reviews, and career development discussions to help team … and empowerment. Support recruitment and onboarding processes, ensuring alignment of new hires with organizational culture and technical excellence. Foster psychological safety, encouraging open feedback, experimentation, and innovation while maintaining delivery discipline. *Product Development Lifecycle Management* Oversee the full Agile software development lifecycle (SDLC) — from planning, design, and development to testing, deployment, and maintenance. Collaborate with Product Management, Sales and More ❯

month fixed term Start Date: November 2025-October 2026 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key to ensuring smooth … efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving … improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA frameworks. More ❯

financial controls Collaboratingwith the Head of DPMO to provide a common framework of good practice standards, tools, templates and processes Contributing towards the Digital, Data & Technology IMTP and subsequent delivery in support of the Head of DPMO and Assistant Director of Digital Transformation, and in collaboration with other Senior Managers Utilising specialist knowledge and expertise in Microsoft 365 products … closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click … workload demonstrating an organised approach and an ability to meet deadlines Highly motivated, with a resourceful and proactive approach Desirable Understanding the changing NHS environment and its implications for service delivery Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for More ❯

exciting opportunity to own and shape a best-in-class facility, drive improvements and contribute to business growth. Key responsibilities: • Leadership & Team Development - Act as a role model, driving service excellence, training, and development for all team members. • Compliance & Safety - Ensure adherence to health & safety, security procedures and compliance accreditations, maintaining a safe working environment. • Operations & Maintenance - Manage … ensuring expenditure aligns with agreed objectives and delivers best value. • Energy Efficiency & Infrastructure - Drive Power Usage Effectiveness (PUE) improvements, optimising cooling, power, and infrastructure for maximum efficiency. • Client Engagement & Service Delivery - Lead client tours, ensure service excellence, support project delivery, and maintain high client satisfaction. • Risk Management - Maintain an up-to-date Risk Register, oversee all More ❯

exciting opportunity to own and shape a best-in-class facility, drive improvements and contribute to business growth. Key responsibilities: • Leadership & Team Development - Act as a role model, driving service excellence, training, and development for all team members. • Compliance & Safety - Ensure adherence to health & safety, security procedures and compliance accreditations, maintaining a safe working environment. • Operations & Maintenance - Manage … ensuring expenditure aligns with agreed objectives and delivers best value. • Energy Efficiency & Infrastructure - Drive Power Usage Effectiveness (PUE) improvements, optimising cooling, power, and infrastructure for maximum efficiency. • Client Engagement & Service Delivery - Lead client tours, ensure service excellence, support project delivery, and maintain high client satisfaction. • Risk Management - Maintain an up-to-date Risk Register, oversee all More ❯

exciting opportunity to own and shape a best-in-class facility, drive improvements and contribute to business growth. Key responsibilities: • Leadership & Team Development - Act as a role model, driving service excellence, training, and development for all team members. • Compliance & Safety - Ensure adherence to health & safety, security procedures and compliance accreditations, maintaining a safe working environment. • Operations & Maintenance - Manage … ensuring expenditure aligns with agreed objectives and delivers best value. • Energy Efficiency & Infrastructure - Drive Power Usage Effectiveness (PUE) improvements, optimising cooling, power, and infrastructure for maximum efficiency. • Client Engagement & Service Delivery - Lead client tours, ensure service excellence, support project delivery, and maintain high client satisfaction. • Risk Management - Maintain an up-to-date Risk Register, oversee all More ❯

improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales teams. This role is ideal for someone happy to remain hands-on with management accounting duties while also providing strategic insight and partnering closely with the business. … MRR (Monthly Recurring Revenue) and churn trends, identifying opportunities for improvement. Operational Efficiency: Analyse operational cost drivers, identify inefficiencies, and propose cost-optimisation strategies. Partner with operations to assess service delivery costs and improve productivity. Customer Service Insights: Evaluate customer service performance KPIs and their impact on cost-to-serve and retention. Provide actionable insights to More ❯

data management analysis and reporting software. PURPOSE OF THE ROLE: Provide and interrogate appropriate reports and source data to enable business targets, objectives and revenue delivery. Support the UK Delivery Manager with administrative duties. Proactively identifying performance trends to assist with target delivery. Assist with the planning and inception of new innovations. Assist UK Delivery Manager to identify … and support the achievement of targets. Propose and implement improvements to existing working systems and procedures, driving continuous development. Complete ad hoc analytical tasks as assigned by the UK Delivery Manager, ensuring timely and insightful outputs. Provide actionable insights to Field Operations through effective collaboration with other teams. Conduct root cause analysis to identify trends and implement measures that … foster a supportive and knowledgeable team environment. Offer support with FDM requests to maintain operational continuity. Establish and maintain close working relationships with internal teams to ensure high-quality service delivery for IMServ customers and the achievement of service level agreements. Develop new or enhance existing reports to add value to the Field teams operations. Perform thorough More ❯

an experienced IT professional seeking to take your ServiceNow expertise to the next level? Do you want to be part of a high-performing team of Platform-as-a-Service (PaaS) specialists, delivering impactful solutions for enterprise clients? If you're ready to lead complex implementations and drive real business value, this could be the ideal opportunity for you. … What will you do? At Plat4mation you will work as a Senior Technical platform consultant in a team of enthusiastic Platform-as-a-Service (PaaS) specialists. You would work in high impact and challenging projects at large national and international organizations in the financial, energy, telecom and high technology industries. You will be based in the Utrecht area or … project, you will be involved in the following tasks and responsibilities: Translate the functional requirements into technical designs, by always keeping the focus on platform performance, maintainability and upgradability. Delivery of current services for our customers as well as enhancing our internal service delivery competencies and capabilities. Build solution designs which always follow the implementation best practices More ❯

To Market organization, responsible for driving the success, retention, and growth of publisher partnerships across the UK market. Leading a small team of Customer Success Managers, this role ensures delivery of exceptional service, measurable performance outcomes, and strategic business impact for our publisher partners. Reporting into the regional leadership team, you will define and execute the UK customer … term success across the PubMatic platform. Serve as a trusted advisor to senior stakeholders, championing PubMatic's technology, innovation roadmap, and differentiated value proposition. Ensure best in class customer service delivery and consultative support across publisher engagements. Own Growth and Performance: Take full ownership of the UK customer success revenue targets and business performance, ensuring delivery of More ❯

services will be a key member of the IT Infrastructure and Operations team within the NICE Digital, Information and Technology directorate. The post holder will have responsibility for the delivery of day-to-day IT Infrastructure management and support as well as networking and Infrastructure as service (IaaS). The postholder will also be responsible for leading and … managing the delivery of key projects associated with the IT infrastructure and the IaaS environment. The post holder will deputise for the Associate Director of IT Infrastructure and Operations on a number of areas and as such will develop good working relationships with NHS bodies and the Department of Health and Social Care. The post holder will work with … Services, the post holder will work across coding, operational support, and system architecture. They will lead teams responsible for Infrastructure and IaaS support. Key responsibilities include: o Collaborating with delivery teams, providing leadership and support on IT Infrastructure and IaaS for digital services o Delivering new IT projects, including specification, procurement, bid assessment, planning, and implementation o Developing and More ❯

quality IT services at a key site in Wrexham. This role is integral to maintaining smooth day-to-day IT operations, supporting end users, and ensuring continuous improvement in service delivery and user satisfaction. Key Responsibilities: End-User Support & Hardware Management: Provide onsite support for desktops, laptops, Macs, mobile devices, printers, and conferencing systems. Troubleshoot and resolve technical … manage non-standard installations. Asset & Infrastructure Management: Maintain accurate asset registers for hardware and software. Provide hands-on support for infrastructure components in coordination with third-party partners. Customer Service & Communication: Provide VIP support and training sessions for users. Record and track incidents, resolutions, and feedback. Suggest improvements to processes and documentation. Skills & Experience Required: Minimum 5 years' experience More ❯

Market 36 Recruitment are currently recruiting for a Service Manager on behalf of our client based in Braintree , on a permanent basis. The successful candidate will take full responsibility for managing the end-to-end service delivery for a portfolio of allocated clients, ensuring exceptional customer satisfaction is achieved. This is a hands-on role that covers … operational, financial, and relationship management aspects — from stock control and service performance to client reporting and profitability. Roles & Responsibilities • Generate both simple and complex quotations for existing clients • Oversee onboarding of new customers, managing the transition from sales handover to full service implementation • Take full responsibility for delivering services in line with agreements, proactively ensuring all KPIs and … SLAs are met or exceeded • Conduct regular recorded service review meetings, preparing and presenting current performance data • Act as the primary escalation point for issue resolution, maintaining strong client relationships • Manage contract profitability to agreed levels, reviewing fee management and monthly profitability reports to maintain margins above 30% • Prepare and approve invoices prior to finalisation • Receive and process service More ❯

Aker Solutions are looking for HUC Project Engineers for Jackdaw HUC. The position on offer is PAYE contract, with hybrid working in the Aberdeen office. Responsibilities Overall coordination of service delivery to Client and execution of work according to the agreed schedule and budgets Ensuring that activity integration is fully addressed and planned efficiently Progress monitoring and reporting … issues Liaison with Close-Out group Qualifications Previous hook up experience is essential Knowledge and experience of Planning, Costing and Estimating within a project environment Highly numerate Experienced in delivery of high service quality to key customers Demonstrable experience within the project delivery environment Demonstrable team leadership Critical understanding of operator business drivers 10 years experience in More ❯

and support with their development goals. Document solutions, processes, and best practices to build team knowledge and reduce single points of failure. Participate in disaster recovery planning, testing, and service continuity initiatives. Skills & Experience Essential Strong experience with Windows Server environments, including Active Directory, Group Policy, DNS/DHCP, and file/print services. Excellent understanding of Azure AD … Proactive, organised, and capable of managing own workload while supporting others. Willingness to share knowledge and coach others without formal line management responsibilities. Committed to high standards of IT service delivery and information security. Highly organised and methodical approach, with an eye for detail. The ability to work independently when required. A flexible, conscientious, and diligent attitude. Excellent … working arrangements 28 days annual leave Christmas closure Holiday purchasing scheme Benefits: Group pension plan - matched contributions up to 5% Income protection scheme Employee Assistance Programme including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations Life assurance policy, including bereavement counselling and probate helpline Company shares incentive plan and save as you earn scheme More ❯

/Secondment Opportunity for 12 Months | 37 hours per week | £28,598 - £31,022 per annum | Scale F | Norwich We have an exciting opportunity in the Insight and Analytics service for two Assistant Analysts to join our Education & Inclusion team. The roles will support reporting and analysis, carrying out a diverse range of tasks to support Children's Services … their technical and analytical skills. Assistant Analysts provide accurate and timely insight to support decision makers in Norfolk County Council and partner agencies. They work with operational and digital service areas to provide insight and reporting to track performance, contributing to producing data and analysis. They use established analytical techniques and technologies to provide insights that make a real … difference to the delivery of the Council's activities. The role works with colleagues across service areas to understand customer needs, enhance data quality, improve processes and communicate outcomes effectively. The Insight and Analytics (I&A) service is an integral part of Norfolk County Council that helps the organisation to achieve its priorities and tackle challenges by More ❯

applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with the ability to explain technical concepts to non-technical users. Experience working within a Level 2 service desk team in a complex organizational environment. Solid understanding of networking, operating systems, VPNs, and application deployment. Familiarity with iOS devices in managed environments. Hands-on experience with laptop … imaging, maintenance, and repair. Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server EUC (End-User Computing) Desktop Engineering Azure Virtual Desktop Please apply with your up More ❯

applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with the ability to explain technical concepts to non-technical users. Experience working within a Level 2 service desk team in a complex organizational environment. Solid understanding of networking, operating systems, VPNs, and application deployment. Familiarity with iOS devices in managed environments. Hands-on experience with laptop … imaging, maintenance, and repair. Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server EUC (End-User Computing) Desktop Engineering Azure Virtual Desktop Please apply with your up More ❯

applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with the ability to explain technical concepts to non-technical users. Experience working within a Level 2 service desk team in a complex organizational environment. Solid understanding of networking, operating systems, VPNs, and application deployment. Familiarity with iOS devices in managed environments. Hands-on experience with laptop … imaging, maintenance, and repair. Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server EUC (End-User Computing) Desktop Engineering Azure Virtual Desktop Please apply with your up More ❯

applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with the ability to explain technical concepts to non-technical users. Experience working within a Level 2 service desk team in a complex organizational environment. Solid understanding of networking, operating systems, VPNs, and application deployment. Familiarity with iOS devices in managed environments. Hands-on experience with laptop … imaging, maintenance, and repair. Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server EUC (End-User Computing) Desktop Engineering Azure Virtual Desktop Please apply with your up More ❯