76 to 100 of 749 Service Delivery Jobs

senior IT leader who enjoys combining strategic direction with operational accountability? Do you want a role where you can make a visible difference to service quality, cyber security maturity and digital experience across a large, diverse organisation at an important moment in its development? If so, this … together IT Support and IT Infrastructure into a single, coordinated function, providing senior operational leadership across all College sites. You will be accountable for service performance, cyber security, disaster recovery and operational resilience, owning end-to-end service delivery and ensuring that every member of staff ...

senior IT leader who enjoys combining strategic direction with operational accountability? Do you want a role where you can make a visible difference to service quality, cyber security maturity and digital experience across a large, diverse organisation at an important moment in its development? If so, this … together IT Support and IT Infrastructure into a single, coordinated function, providing senior operational leadership across all College sites. You will be accountable for service performance, cyber security, disaster recovery and operational resilience, owning end‐to‐end service delivery and ensuring that every member of staff ...

Service Design Architect (SC & DV-Eligible) - Secure Digital Services Defence & National Security Permanent | Remote (UK-based) Salary: up to £85,000 + benefits Shape secure digital services that actually get used This organisation delivers advanced, secure systems into some of the UK's most complex and mission-critical defence … national security environments. As demand grows for assurance-led, user-centred digital services, we're looking for a Service Design Architect (SC & DV-Eligible) to ensure technical innovation translates into usable, scalable, real-world outcomes. This is a senior, influential role sitting at the intersection of service design ...

operational and strategicobjectivesacross the Trust. The postholder will work collaboratively with divisional leaders, clinicians, operational managers, and technical teams toidentifyopportunities for digital innovation, improve service delivery, support transformation programmes, and maximise the benefits of digital technologies in patient care and operational performance. The role will support the delivery of the Trust's digital strategy, promoting user engagement, digital adoption, service improvement, and data-driven decision-making. Main duties of the job Relationship Management & Business Partnering Develop strong working relationships with divisional leadership teams, clinical services, operational managers, and corporate departments. Act as the key point ...

exciting opportunity to step into a highly visible role where you ll act as a trusted advisor to strategic clients - working collaboratively to enhance service delivery, improve performance, and unlock new opportunities for growth. You ll combine insight, data, and strong stakeholder management to ensure we consistently deliver … exceptional service and value. What You ll Be Doing In this role, you ll lead the end-to-end management of strategic accounts, driving customer satisfaction, retention, and commercial performance. You ll: Build and nurture strong, long-term relationships with key client stakeholders Use data and insight to analyse ...

Service Desk Manager Solihull (4 days onsite, 1 day WFH) £45,000 We are looking for an experienced Service Desk Manager to join a growing technology team based in Solihull. The Role You'll be responsible for leading a team of support engineers, ensuring high-quality service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you'll combine technical knowledge with people management to drive team success. Key responsibilities include: Managing day-to-day service desk operations and team performance Monitoring SLAs, KPIs, and overall service ...

Service Desk Manager Solihull (4 days onsite, 1 day WFH) £45,000 We are looking for an experienced Service Desk Manager to join a growing technology team based in Solihull. The Role You'll be responsible for leading a team of support engineers, ensuring high-quality service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you'll combine technical knowledge with people management to drive team success. Key responsibilities include: Managing day-to-day service desk operations and team performance Monitoring SLAs, KPIs, and overall service ...

while overseeing the day-to-day operation of a growing technology environment. This is a key role combining operational IT management, supplier oversight, project delivery, cyber security, and continuous improvement. This position is a standalone IT Manager role with no direct reports. Reporting to the Director, you will play … central role in modernising systems, improving service delivery, and ensuring IT is reliable, secure, and aligned with business objectives. Key Responsibilities IT Strategy & Transition Lead the transition from outsourced IT to an internally managed function Implement IT processes, standards, and controls Support the development of the IT roadmap ...

trusted, respected and encouraged to contribute their skills and experience. The Role We are seeking a Key Account Team Manager to lead the delivery of services across a portfolio of Multi-Academy Trusts and secondary schools.This role combines relationship management, team leadership and operational oversight. You will play … teams, and maintaining strong, professional partnerships with customers.Regular travel to customer sites forms an important part of this role. Key Responsibilities Customer relationships and service delivery Develop and maintain effective working relationships with key customers across MATs and secondary schools Act as a point of escalation, supporting teams ...

services on sites from West and North London locations, so accesible to commute to these locations are crucial. Role Overview You will lead Operations Service Delivery across key enterprise and financial services clients, ensuring contractual obligations, SLAs, and service quality are consistently met. Acting as the primary … delivery and escalation point, you'll work closely with account managers, stakeholders, and onsite teams to drive operational excellence and continuous improvement. Key Responsibilities * Lead, manage, and develop technical and service delivery teams * Ensure high-quality delivery across managed services and project work * Own SLA performance ...

Adecco are pleased to be recruiting for a Service Design and Transition Manager to work within Southern Water Location: Hybrid working (Highly flexible, UK-based - Durrington office attendance periodically) Contract Type: Permanent Salary: £42,000 - £62,500 + 5% bonus + benefits Are you passionate about service design … eager to lead seamless transitions within the Facilities Management industry? Our client is looking for a dynamic Service Design and Transition Manager to join their growing team! If you thrive in a collaborative environment and are ready to make a significant impact, this is the role ...

month Contract role 🔍 What we’re looking for: This role is ideal for someone who thrives at the intersection of commercial operations, service delivery, and vendor governance. Key experience required: • Strong background in contract management and vendor governance (Finance Systems or IT preferred) • Proven experience in service delivery oversight or service management (ITIL exposure is a plus) • Solid understanding of procurement processes and RFP management • Experience supporting commercial negotiations • Strong analytical skills (spend analysis, SLA tracking, performance monitoring) • Exposure to PMO processes and project delivery • Advanced skills in Excel, Power BI, and contract ...

talented and experienced Business Relationship Manager to join our dynamic team. As a Business Relationship Manager you will be responsible for representing the delivery of services across a SIAM ecosystem into key customers. You will work closely with your customers to gain intimate knowledge of their services and demands … your home; noting that you will be unable to work at home 100% of the time.## **Your role**As an integral part of our Service Delivery Team, you’ll have fantastic opportunities to develop both yourself and our collective. As part of the team, you’ll be empowered ...

Gleeson Recruitment Group are supporting an industry leading organisation within the scientific research sector in the search for an IT Service & Digital Workplace Lead to join their growing technology leadership function during a major period of transformation and investment. This is a rare opportunity to join a purpose driven … organisation making a genuine real world impact. As part of a newly evolving technology leadership team, the IT Service & Digital Workplace Lead will play a critical role in modernising IT service operations, improving digital employee experience, and helping shape the future technology landscape across the organisation. This role ...

Gleeson Recruitment Group are supporting an industry leading organisation within the scientific research sector in the search for an IT Service & Digital Workplace Lead to join their growing technology leadership function during a major period of transformation and investment. This is a rare opportunity to join a purpose driven … organisation making a genuine real world impact. As part of a newly evolving technology leadership team, the IT Service & Digital Workplace Lead will play a critical role in modernising IT service operations, improving digital employee experience, and helping shape the future technology landscape across the organisation. This role ...

Service Delivery Analyst (1st & 2nd Line Support) London | Hybrid (3 days office/2 days remote) We are working with a leading international professional services firm to recruit a Service Delivery Analyst to join their high-performing IT team. This is an excellent opportunity for someone … looking to combine service desk and deskside support responsibilities within a fast-paced, client-facing environment. This role offers a mix of 1st and 2nd line support, acting as a key point of contact for end users while also handling more complex technical issues and escalations. The Role ...

Location: Sutton Coutenay, Abingdon Salary: £28,000 - £30,000 We are looking for an organised and proactive Service Delivery Coordinator to join ourProjectsTeam. You will playa central rolein planning, tracking, and coordinating IT and telephony projects across a diverse client base, ensuring on-time, on-budget delivery that meets or exceeds client expectations. Responsibilities: Coordinate end-to-end delivery of IT infrastructure and managed service projects Develop andmaintaindetailed project plans, schedulesandresource plans using standard PM tools Track project milestones, deliverables, and budgets, proactively identifying and escalating risks to the relevant stakeholders Liaise with technical ...

Product Service Lead | 6 -Month Fixed-Term Contract Wembley Stadium | Hybrid Working (2 days per week onsite) The Football Association is looking for a Service Product Lead to join our Technology team and play a pivotal role in shaping how IT services are designed, introduced, transitioned, supported … enjoys building structure, improving processes, and driving operational excellence within a complex and evolving environment encompassing our cloud and SaaS estates. Our current Product Service Management capability is still developing, so we are looking for an experienced professional who can bring clarity, governance, and best practice while building strong ...

Recruitment are partnering with an expanding IT services organisation to recruit a Team Manager to lead and develop a core service delivery function providing solutions to the corporate SME market across both Norfolk and the UK. This is a pivotal leadership role, responsible for stabilising, developing and driving … performance of a key service within the business. Leading from the front, this senior-level role will combine technical credibility, project scoping, planning and coordination, commercial awareness and strong people management to deliver high-quality outcomes for clients. This is a hands-on position and you’ll be expected ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and theyre looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where youll oversee … operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. Youll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. Key Responsibilities Operational & Service Management Take ...

they need. We are the national gas network, providing secure energy to power Britain, achieve net‐zero, and maintain our industrial competitiveness. As a Service Management Analyst, you will support our growing portfolio of services. In this role, you will be part of a proactive, business‐focused team, ensuring … improvement of a range of IT services, including third‐party and internally managed solutions. This hands‐on role is ideal for someone experienced in service ownership, supplier performance, and ITIL‐aligned delivery within complex, multi‐vendor environments. Reporting to the Service Delivery Manager, you will oversee ...

/Hybrid Permanent | Full Time An award-winning Microsoft-focused MSP is looking for a Senior 2nd Line Support Engineer to join its growing Service Desk team. This is more than a typical 2nd line support role. You'll act as a senior escalation point for the Service … combining strong technical troubleshooting skills with excellent customer communication, ownership and commercial awareness. You'll support a highly capable Tier 1 team, help improve service delivery standards and work closely with Service Desk leadership to ensure customers receive a first-class experience. There are also genuine progression ...

/Hybrid Permanent Full Time An award-winning Microsoft-focused MSP is looking for a Senior 2nd Line Support Engineer to join its growing Service Desk team. This is more than a typical 2nd line support role. You'll act as a senior escalation point for the Service … combining strong technical troubleshooting skills with excellent customer communication, ownership and commercial awareness. You'll support a highly capable Tier 1 team, help improve service delivery standards and work closely with Service Desk leadership to ensure customers receive a first-class experience. There are also genuine progression ...

international expansion plans across Europe, Australia and the US, and ongoing acquisition activity, the organisation is investing heavily in operational scalability, governance and customer delivery excellence. The business operates in a fast-paced, high-growth environment, supporting globally recognised brands and retail partners through a combination of technology, operational … Group CEO, the Chief Operating Officer (COO) will oversee day-to-day business operations while leading operational transformation, process optimisation and strategic delivery across the organisation. This role will be responsible for ensuring operational efficiency, customer onboarding excellence, service delivery performance and cross-functional alignment across operations ...

client is a fast-growing boutique MSP known for high-touch service, deep technical expertise, and long-standing customer relationships. They’re now looking for an Operations Manager to take ownership of day-to-day service delivery, lead a talented team of engineers, and ensure the business … oversee the engineering team, ensure SLAs are met, maintain strong client relationships, and take responsibility for the smooth running of internal processes — including billing, service reporting, scheduling, and workflow management. You’ll work closely with the leadership team to drive continuous improvement, shape service standards, and support ...