76 to 100 of 759 Service Delivery Jobs

Technical Operations Director Salary: £90,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling … continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement ...

part of an exciting journey towards revolutionising identity management while working alongside world-leading customers. We’re looking for a Senior IT Delivery/Service Manager to lead service operations and delivery across a managed service and agile squad. You’ll ensure stable, high‐quality … services while driving a prioritised project backlog, strong governance, RAID management, and commercial control. What you’ll do Lead service delivery for a managed service, ensuring reliability, performance, and continuous improvement. Ensures project are delivered on time, to required standard and within budget Oversee delivery ...

Title: Customer Service Executive Location: Manchester (2/3 days in the office) About the job As a Customer Service Executive your core focus is to foster long-term customer relationships and provide exceptional service delivery to protect and grow renewable revenue. In addition to managing … customers to support contract renewals and highlight risks to account retention to your manager. Conduct retention calls on termination requests, gather feedback, and recommend service enhancements. Be a customer advocate-log client insights and champion their needs internally. Termination Handling Lead conversations with clients initiating termination, aiming to retain ...

Service Delivery Manager Salary: Up to £49,000 Location: Morley/Hybrid Contract: Full-time Reporting to: Senior Service Delivery Manager Travel: A full UK driving licence is required , as regular travel to Evri operational sites and supplier locations is essential click apply for full ...

Service Introduction Lead Location: Manchester or Leeds (Hybrid) About the Opportunity A major enterprise SaaS platform business is entering a significant period of growth and platform evolution across Europe. With multiple engineering squads delivering new capabilities, the organisation is investing heavily in how new products and services move from … development into stable, scalable live environments. As Service Introduction Lead , you will play a pivotal role at the intersection of product, engineering and operations , ensuring that every new platform capability is introduced into live environments in a controlled, resilient and supportable way. This is a high-visibility role working ...

quality and timeless design, we are proud to dress the modern gentleman and woman with impeccable craftsmanship and style. The Role As the Ecommerce Service Delivery Manager, you will play a pivotal role delivering and enhancing the digital experience for our customers. Working cross-collaboratively with web development … ecommerce teams, you will oversee the coordination, planning, and execution of all technical implementations, platform enhancements, and third-party integrations. Responsibilities & Duties Project & Delivery Management Manage the end-to-end delivery of ecommerce projects, including new features, platform improvements, integrations, and system upgrades, ensuring alignment with business priorities. ...

/d Umbrella inside IR35 Clearance required: You must hold a British Passport Role purpose/summary We are seeking a Senior ServiceNow HR Service Delivery (HRSD) specialist to join an established ServiceNow capability within a large enterprise environment. This role requires a strong blend of hands … technical delivery, HRSD functional expertise, and platform engineering capability. The successful candidate will act as a technical and functional SME, working closely with HR Technology leadership, HR journey owners, governance teams, and delivery squads to stabilise BAU, reduce backlog, and deliver scalable, outcome based HR solutions ...

Position: Service Delivery Lead. Location: Wolstenholme Funeral Directors, Accrington Job Type: Full-time, 38.33 Hours per week. Salary: £30,900 per annum We're looking for a dedicated and compassionate individual to join our team at Wolstenholme Funeral Directors as a Service Delivery Lead click apply ...

experienced Head of SAP Support Services to lead their SAP Support Centre. This pivotal role involves managing a high-performing support team, ensuring exceptional service delivery, and acting as Service Delivery Manager for key customers. Candidates should have strong SAP knowledge, proven leadership experience ...

. Key Responsibilities: Build and maintain strong, long-term relationships with key client stakeholders Act as a trusted advisor, understanding client needs and ensuring service delivery aligns with expectations Work closely with internal technical teams to ensure successful delivery of IT services Monitor account performance and maintain … oversight of commercials Identify opportunities to strengthen partnerships and deliver additional value Facilitate regular client meetings, service reviews, and strategic discussions What We’re Looking For: Experience in Client Success, Account Management, or Service Delivery within IT Services/MSP environments Backgrounds such as Service Delivery ...

Title: Service Delivery Manager Aviation Facilities Location: West London(On-site, 5 days per week) Salary: £60,000 + Company Car + Bonus Overview An excellent opportunity has arisen for an experienced Service Delivery Manager to join a leading facilities management provider operating within a major ...

best care and outcomes for the NHS. The Cyber Operations sub-directorate consists of four operational areas: Cyber Security Operations Unit (CSOU & SIO) Cyber Delivery Unit (CDU) Cyber Improvement Programme Chief Information Security Office Function (CISO) This role is in the Service Integration and Ownership (SIO), which … portfolio of Cyber Services to NHS Systems, supporting them in identifying and managing cyber risk and ultimately provide cyber resilience while underpinning the delivery of patient services and outcomes. This requires full management and delivery of the cyber portfolio. Main duties of the job As part ...

will supervise technicians, manage third-party vendors, and ensure installations, monitoring, asset management, and decommissioning activities are completed in line with established procedures and service delivery processes. Key Responsibilities Build and install equipment racks, perform copper and fibre patching, install SFP modules, and complete hardware installations … cards. Manage IT asset records and lifecycle activities within asset management platforms, including raising installation and decommissioning tickets. Coordinate tape rotation processes and manage delivery and collection of media with relevant support teams. Manage access requests and coordinate with security teams to activate or deactivate access credentials for staff ...

purpose that drives everything we do. And you can play your part too join our Customer Operations Leadership team as a Service Delivery Lead in the Cobalt Contact Centre, and we'll support you to give our members the great service we pride ourselves on, whatever they … saving for. How you'll make a difference You'll lead service delivery for Customer Operations teams, ensuring consistent performance, rapid and transparent incident response, and meaningful operational insights that guide smarter decision-making. By collaborating across multi-functional teams, leveraging data effectively, and championing continuous improvement ...

anything is possible. Aufgaben The impact you'll make The Deskside Support Team Lead is responsible for overseeing the deskside support team, ensuring the delivery of high-quality IT support services to end-users. This role involves managing day-to-day operations, coordinating with other IT teams, and driving … continuous improvement in service delivery in alignment with ITIL best practices. What you'll do Team Leadership: Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers Assign tasks, monitor performance, and provide regular feedback to team members Foster a positive and collaborative team ...

many ways. Who knows where our joint journey will take you? We are looking for a highly skilled and motivated Building Management System (BMS) Service Engineer Team Leader to join our Smart Infrastructure division! In this role, you'll combine hands-on technical expertise with leadership responsibilities, being responsible … take phenomenal pride in having a friendly, helpful and engaging culture You will make an impact by • Lead and support a team of BMS service engineers, providing technical guidance and mentoring • Supervise and coordinate planned and reactive maintenance activities for BMS systems • Act as the point of contact ...

Service Management Lead – ITSM Overview Technology is at the heart of modern financial services. Our client a leading FinTech are seeking an accomplished IT Service Management leader to take ownership of service performance, resilience, and continuous improvement across their UK operations.This is a high-impact leadership role … ensuring technology services are not only stable and reliable, but also evolving to meet growing business demands. The position offers the opportunity to shape service standards, influence strategic direction, and drive meaningful operational transformation. Key Responsibilities Provide strategic and operational leadership for IT service management across business-critical ...

Head of Service Delivery or Head of Service Management. ITIL Accredited. Umbrella Engagement. 3 days on site at Client Head Office. Must hold ITIL V3/V4 Accreditations and be Customer Centric/Focussed. The successful candidate will need to have managed Service Management Teams … Problem, Change, Configuration, Supplier Management, Service Desks within a Fast Paced SME Organisation. Need to have experience around Implementation of TOMs, working with third party suppliers etc. Management of Large Teams. Must have outstanding Managerial skills. Potential for a long term engagement. Reasonable Adjustments: Respect and equality are core ...

summary Digital Applications Manager About the Department, Team and Environment Our Digital Healthcare service is delivering exciting transformations as the Trust delivers new clinical digital systems across Cumbria. The Digital Applications Team sits within the wider Applications Delivery Service, which includes Applications Operations, Digital Systems Training, Data … systems are safe, reliable and aligned to the Trust's strategic direction. Main duties of the job Main Duties: You will lead the operational delivery of our Digital Applications service, covering the day to day support of systems and delivery of new initiatives. Your role will ensure ...

private sector clients. The successful candidate will contribute to the design, development, and implementation of ServiceNow solutions, with a particular focus on HR Service Delivery (HRSD) alongside other platform modules. Key Responsibilities Design, develop, and implement scalable solutions on the ServiceNow platform. Configure and customise HR Service Delivery (HRSD) and related ServiceNow modules. Build workflows, business rules, integrations, and UI components to meet client requirements. Collaborate with architects, business analysts, and client stakeholders to translate requirements into technical solutions. Develop and maintain integrations with third-party systems using APIs and web services. Support testing, deployment ...

plus excellent benefits A well-established organisation is seeking an experienced Contracts and Asset Management Analyst to join its IT Service Delivery function. This is a pivotal role responsible for working across supplier relationships, contract management, IT asset management, software licencing and IT procurement. Key responsibilities include: Managing … software licence management Ensuring compliance with procurement and governance standards Reporting and spend analysis Identifying opportunities to optimise supplier performance and reduce costs Supporting service delivery teams with commercial and asset visibility To be considered sutiable for this service delivery role you will need to have ...

improve processes, data quality, and system functionality. You will work closely with operational teams, IT, and data specialists to ensure systems support efficient service delivery and a positive customer experience. Key Responsibilities Champion best practice system usage across operational teams, ensuring consistent and compliant … highlighting risks and opportunities for improvement Ensure system updates, changes, and new features are communicated effectively to users Support continuous improvement initiatives that enhance service delivery and operational efficiency What We’re Looking For Experience working with CRM or operational systems such as Microsoft Dynamics or similar platforms ...

Role: Service Desk Manager Location: Blackburn (Hybrid Working) Salary: £45,000 (depending on experience) A growing Managed Service Provider based in Blackburn is looking to bring on an experienced Service Desk Manager to lead and develop their technical support team. This is a fantastic opportunity for someone … with strong leadership skills and a background in IT support environments to take ownership of a busy service desk and drive service excellence. You’ll be responsible for overseeing the day-to-day operations of the support team, ensuring tickets are managed effectively, service levels are maintained ...

Service Manager £55,000 – £70,000 | Hybrid | Yorkshire A growing financial services organisation is seeking an IT Service Manager to help shape and mature its technology service function. This role offers the chance to build structure, improve service delivery and work closely with external technology … providers. What You’ll Do Own and develop the IT service management function Manage the relationship with the managed service provider (MSP) Introduce and improve ITIL processes (incident, problem, change) Build service governance, policies and reporting Act as a key link between technology and the wider business ...

Head of Service Management/Delivery Location: Glasgow (Hybrid – 3 days office/2 days from home) Salary: £80,000 – £90,000 + excellent benefits Type: Permanent | Senior Leadership We’re supporting a well‐established technology organisation to hire a Head of Service Management who will take … services are delivered, supported and improved across a multi‐site, multi‐team environment. This is a senior operational leadership role with accountability for service stability, performance, governance and the maturity of core ITIL functions. You’ll lead the teams responsible for day‐to‐day service operations, including ...