62 Service Management Jobs in the South East

of accounts. Within your area of responsibility, you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance … Youll manage your services to make sure that we deliver what weve promised to our customers and our own organisation Youll identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services Youll measure performance of your services overall, including our internal delivery … organisation and partners Identify risks in service delivery, assess commercial implications and take measures to eliminate risk or avoid risks Youll prepare and deliver service reports and participate in reviews with customers and colleagues Input into account strategy in conjunction with our Group Services colleagues Youll make sure more »

Your new role Handle Incoming Requests: Log, track, and resolve incidents and service requests from end users via telephone, portal, email, and walk-ins. Immediate Action: Identify and take corrective action to resolve or contain issues directly. Use technical and problem-solving skills to address 70-80% of incoming … calls. Record Keeping: Accurately record call details in the IT Service Management tool, ensuring customer information is up-to-date. Issue Monitoring: Monitor and escalate issues based on their severity. Troubleshooting: Utilise diagnostic tools, FAQs, and knowledge bases to troubleshoot problems. Team Coordination: Assign 3rd line issues to more »

5pm Location: Central Reading - Office Based Salary: £26,000 per annum, full time equivalent The Role: Our client is a leading provider of Enterprise Service Management Software solutions. Their unique portfolio of digitalisation and automation tools has revolutionised service processes for organisations in various sectors, including IT … HR, and Customer Shared Service space. They are currently seeking an Office Assistant to join their international team in a dynamic and fast-paced start-up environment. With a focus on fantastic organisational and customer service skills, you will play a crucial role in ensuring the smooth running … hoc administrative tasks requested by the wider international team Attend internal workshops, business reviews, conferences, and company-wide events when required Coordinate with building management and ground floor reception Oversee inventory of office supplies, stationery, and other sundries The ideal candidate: Excellent time management skills Previous experience in more »

working for Ultima and our customers. At Ultima, we’re driven by a shared passion for putting the right technology solution, technical expertise and service management into place, so that no matter where you are on your IT journey, we can make technology a positive asset, aligned with … people across a wide range of functions in our business. The role will work to deliver a values led, growth and improvement focussed People service to enable a high performing team culture. The point of contact for team leaders and managers, from our UK operation in Reading Lead the … management of annual people cycle activities, including performance, talent management and reward, ensuring our line managers are well-equipped and enabled to have quality conversations. Lead people programs and initiatives in support of the segment people strategy in the following areas; Entry-in talent strategy Energizing and healthy more »

delivery of support services for IT systems. Your role will involve working closely with Project Leads, gaining knowledge and experience in Systems Engineering and Service Support principles. There will be ample opportunities to use your creativity and problem-solving skills while contributing to shared goals. Additionally, you will have … be revised based on performance, along with industry recognised training and certification during the Graduate Scheme. Key Responsibilities: Building subject matter expertise in IT Service Management and Defence technology sectors Engaging with clients and developing consulting skills Gaining hands-on experience in the design and delivery of support more »

Right to Work in the UK without company sponsorship. In this role you will be responsible for the following: - Creating and managing a complex service model that delivers data timely and accurately to a wide variety of stakeholders and downstream consuming applications and services. Defining and managing the cost … and scalable data pipelines, connecting diverse data sources to consolidated repositories. Extensive experience and expertise of data modelling approaches. Experience of designing and overseeing service management models as they relate to managed instances of the data platform and data-as-a-service solutions. Experience of working with … they celebrate diversity, and they are committed to creating an inclusive work environment for all employees. KEYWORDS Head of Data Engineering, Data Engineering, Data Service Model, Data Platforms, Data Models, Data Architecture, Data Integration, DIAS, Microsoft Azure, Azure DB, Data Lakes, Azure Synapse, Power BI, Azure Data Factory, SQL more »

business units. Previously, their IT functions operated independently, but a business transformation has brought these teams together to form a collaborative and streamlined shared service environment. Due to these positive changes, we are looking for a Power App Developer to join their growing solutions design team. As a Power … App Developer, you'll play a key role in all projects. An upgrade of their Document Management System following the recent merger, migrating from SharePoint 2019 to online, and modernising legacy paper-based processes with Power Apps. There is a long list of projects to keep you busy :) This … ensuring adherence to ICT policy and best practices. Develop new Power Automate workflows and integrate them with external toolsets. Liaise with colleagues internationally for service management purposes and ongoing relationship management. Skills and Competencies: Proficiency in Microsoft 365, Power Platform, and SharePoint Online. Experience with Power Apps, Power more »

business units. Previously, their IT functions operated independently, but a business transformation has brought these teams together to form a collaborative and streamlined shared service environment. Due to these positive changes, we are looking for a Power App Developer to join their growing solutions design team. As a Power … App Developer, you'll play a key role in all projects. An upgrade of their Document Management System following the recent merger, migrating from SharePoint 2019 to online, and modernising legacy paper-based processes with Power Apps. There is a long list of projects to keep you busy :) This … ensuring adherence to ICT policy and best practices. Develop new Power Automate workflows and integrate them with external toolsets. Liaise with colleagues internationally for service management purposes and ongoing relationship management. Skills and Competencies: Proficiency in Microsoft 365, Power Platform, and SharePoint Online. Experience with Power Apps, Power more »

business units. Previously, their IT functions operated independently, but a business transformation has brought these teams together to form a collaborative and streamlined shared service environment. Due to these positive changes, we are looking for a Power App Developer to join their growing solutions design team. As a Power … App Developer, you'll play a key role in all projects. An upgrade of their Document Management System following the recent merger, migrating from SharePoint 2019 to online, and modernising legacy paper-based processes with Power Apps. There is a long list of projects to keep you busy :) This … ensuring adherence to ICT policy and best practices. Develop new Power Automate workflows and integrate them with external toolsets. Liaise with colleagues internationally for service management purposes and ongoing relationship management. Skills and Competencies: Proficiency in Microsoft 365, Power Platform, and SharePoint Online. Experience with Power Apps, Power more »

organisation and be part of the journey. This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions. The Role Are you looking for an exciting opportunity to make a difference? Join our team and contribute to … collecting, calculating and processing payroll data and resolving potential problems that might arise across the whole admin function, hence a high level of customer service and attention to detail is required, alongside a solid understanding of GDPR. You will be well-suited to the role if you are a … work collaboratively with Advisors and Business Partners. As our HR/Payroll and Operations Assistant, you will support the business by utilising the HR service management system, supporting employees with advice on a variety of processes/policies and enquiries, from a mix of generalist HR Administration and more »

Role responsibilities include: Oversee the activities of the hosting and managed services team, including staff responsible for networks, systems, monitoring and tools, and associated service management. Timely completion of projects and/or work-streams owned within the team, provide updates as required, raise or address risks and issues … in a pro-active manner. Ensure service components under management are monitored 24x7 for availability, capacity and performance. Service level metrics are monitored, reviewed and reported on a regular basis and that the necessary steps are taken to resolve any issues or negative trends that may be … team and, in particular, that events, incidents and requests are dealt with in a timely manner using the appropriate operational processes and tools. Ensure service components are supported in line with agreed standards and processes and that backups are completed in line with agreed schedules. Agree and maintain the more »

Working Hours: Monday - Friday, 9AM - 5.30PM The Project Manager Team Leader will administer and manage the delivery of services through the complete event project management life cycle from the end of the sales process to post-event reporting. In addition to office work, you will occasionally need to conduct … Project Manager Team Leader, you will be responsible for: Leading and developing a team of people to deliver exceptional Professional Services through effective operational service management. Establish an energetic and customer-centric culture of continuous improvement within the Project Management team. Develop and implement operational and personnel development … other customer-facing events across the UK as required. Drive the Professional Services standard across the business and specifically inspire and develop the Project Management team to embed a culture of continuous improvement. Establish clear performance indicators which are implemented, regularly monitored, continually improved and reported to the management more »