ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 28 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 53 54 79
Rank change year-on-year +1 +25 -19
Permanent jobs citing ITIL 4,479 5,317 7,663
As % of all permanent jobs advertised in the UK 4.36% 5.46% 4.59%
As % of the Processes & Methodologies category 5.18% 5.72% 4.79%
Number of salaries quoted 3,484 3,838 5,677
10th Percentile £27,500 £28,000 £27,000
25th Percentile £34,000 £35,000 £35,000
Median annual salary (50th Percentile) £48,812 £47,500 £48,500
Median % change year-on-year +2.76% -2.06% +4.53%
75th Percentile £62,500 £63,750 £62,500
90th Percentile £75,988 £77,500 £75,000
UK excluding London median annual salary £44,000 £45,000 £45,000
% change year-on-year -2.22% - +5.88%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 86,445 93,025 160,114
As % of all permanent jobs advertised in the UK 84.24% 95.56% 95.90%
Number of salaries quoted 60,550 54,985 83,280
10th Percentile £29,250 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,000 £60,000
Median % change year-on-year -9.84% +1.67% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 28 May 2024.

Salary histogram for ITIL in the UK

ITIL
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +6 4,140 £48,000 +1.05% 849
UK excluding London 0 3,297 £44,000 -2.22% 646
Work from Home +11 1,636 £54,000 +2.86% 365
London +7 1,070 £60,000 +9.09% 253
North of England +17 913 £42,500 +4.38% 154
South East +1 824 £50,000 +9.65% 139
Midlands -9 574 £42,500 -7.31% 126
North West +9 472 £43,500 -3.33% 81
South West +8 452 £47,500 +5.56% 103
West Midlands -10 395 £48,150 +1.37% 79
East of England +10 313 £37,500 -25.00% 64
Yorkshire +28 289 £42,500 +6.25% 56
East Midlands +7 177 £32,500 -18.55% 47
North East +8 152 £35,000 -10.19% 21
Scotland -50 138 £44,000 -7.58% 46
Wales -41 58 £47,500 +25.00% 25
Northern Ireland +1 15 £28,750 -19.58% 6
Isle of Man - 13 £50,000 - 3
Channel Islands 0 4 £85,000 -5.56%

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 478 (10.67%) Microsoft Exchange
2 306 (6.83%) SharePoint
3 39 (0.87%) CMS
4 36 (0.80%) Confluence
5 31 (0.69%) Skype for Business
6 26 (0.58%) WebLogic
7 24 (0.54%) IIS
8 18 (0.40%) OpenStack
9 9 (0.20%) IBM Notes
10 7 (0.16%) Apache
10 7 (0.16%) Exchange Server 2013
10 7 (0.16%) WebSphere
11 6 (0.13%) ArcGIS
11 6 (0.13%) EPiServer
11 6 (0.13%) Exchange Server 2000
11 6 (0.13%) Exchange Server 2010
11 6 (0.13%) Oracle Workflow
11 6 (0.13%) SharePoint 2010
12 5 (0.11%) SAS
12 5 (0.11%) SharePoint 2013
Applications
1 521 (11.63%) Microsoft Office
2 161 (3.59%) Microsoft Excel
3 57 (1.27%) Microsoft PowerPoint
4 37 (0.83%) MS Visio
5 23 (0.51%) Microsoft Project
6 11 (0.25%) Trello
7 5 (0.11%) Spreadsheet
8 4 (0.089%) SPSS
9 3 (0.067%) Chatbot
10 2 (0.045%) CATIA
10 2 (0.045%) NASTRAN
11 1 (0.022%) Adobe Creative Suite
Business Applications
1 77 (1.72%) Dynamics CRM
2 41 (0.92%) NEC Housing
3 32 (0.71%) Remedy ITSM
3 32 (0.71%) Sparx Enterprise Architect
4 17 (0.38%) Fidessa
5 14 (0.31%) PlanetPress Connect
6 13 (0.29%) Infor SunSystems
6 13 (0.29%) iTrent
7 10 (0.22%) NetSuite
7 10 (0.22%) SAP S/4HANA
8 9 (0.20%) Dynamics NAV
8 9 (0.20%) SAP CX
9 8 (0.18%) Oracle EBS
10 7 (0.16%) Dynamics GP
11 6 (0.13%) Aladdin
11 6 (0.13%) Elite 3E
11 6 (0.13%) Oracle Cash Management
11 6 (0.13%) thinkFolio
11 6 (0.13%) Workday HCM
12 5 (0.11%) SAP ERP
Cloud Services
1 1,315 (29.36%) Microsoft 365
2 1,248 (27.86%) Azure
3 344 (7.68%) AWS
4 316 (7.06%) Entra ID
5 211 (4.71%) Power Platform
6 159 (3.55%) SaaS
7 146 (3.26%) IaaS
8 129 (2.88%) Azure DevOps
9 106 (2.37%) PaaS
10 97 (2.17%) OneDrive
11 80 (1.79%) PowerApps
12 72 (1.61%) GCP
13 71 (1.59%) Cloud Computing
14 68 (1.52%) Power Automate
15 61 (1.36%) Dynamics 365
16 47 (1.05%) Mimecast
17 36 (0.80%) OpenShift
18 35 (0.78%) WhatsApp
19 34 (0.76%) Nutanix
20 27 (0.60%) Azure Data Factory
Communications & Networking
1 516 (11.52%) Firewall
2 422 (9.42%) DNS
3 337 (7.52%) WAN
4 330 (7.37%) DHCP
5 329 (7.35%) LAN
6 248 (5.54%) TCP/IP
7 206 (4.60%) VPN
8 165 (3.68%) SAN
9 150 (3.35%) Wireless
10 127 (2.84%) Network Security
11 125 (2.79%) Wi-Fi
12 89 (1.99%) VoIP
13 79 (1.76%) VLAN
14 72 (1.61%) SD-WAN
15 68 (1.52%) Internet
16 60 (1.34%) Remote Desktop
17 58 (1.29%) MPLS
18 47 (1.05%) WLAN
19 46 (1.03%) Cisco IOS
20 43 (0.96%) Skype
Database & Business Intelligence
1 270 (6.03%) SQL Server
2 124 (2.77%) Power BI
3 73 (1.63%) Relational Database
4 66 (1.47%) Data Warehouse
5 56 (1.25%) Amazon RDS
5 56 (1.25%) MySQL
6 54 (1.21%) Oracle Database
7 48 (1.07%) SQL Server Reporting Services
8 44 (0.98%) SQL Server Integration Services
9 33 (0.74%) Azure SQL Database
10 30 (0.67%) PostgreSQL
11 27 (0.60%) Elasticsearch
12 24 (0.54%) Oracle Database 12c
13 17 (0.38%) Big Data
14 16 (0.36%) BusinessObjects
15 15 (0.33%) SQL Server Analysis Services
16 12 (0.27%) RDBMS
17 10 (0.22%) Tableau
18 9 (0.20%) MariaDB
19 8 (0.18%) Metadata
Development Applications
1 157 (3.51%) JIRA
2 37 (0.83%) GitLab
3 34 (0.76%) Git
4 21 (0.47%) Artifactory
5 20 (0.45%) SQL Server Management Studio (SSMS)
6 19 (0.42%) Eclipse
6 19 (0.42%) Jenkins
7 17 (0.38%) IBM UrbanCode
7 17 (0.38%) Visual Studio
8 16 (0.36%) MSI
9 7 (0.16%) AdminStudio
9 7 (0.16%) Team Foundation Server
10 6 (0.13%) InstallShield
10 6 (0.13%) Rational DOORS
10 6 (0.13%) SonarQube
11 5 (0.11%) HP UFT
11 5 (0.11%) Hudson
11 5 (0.11%) JMeter
11 5 (0.11%) LoadRunner
11 5 (0.11%) MSTest
General
1 1,762 (39.34%) Social Skills
2 934 (20.85%) Finance
3 581 (12.97%) Analytical Skills
4 256 (5.72%) Inclusion and Diversity
5 241 (5.38%) Public Sector
6 237 (5.29%) Legal
7 212 (4.73%) Organisational Skills
8 178 (3.97%) Law
9 167 (3.73%) Retail
10 137 (3.06%) Telecoms
11 120 (2.68%) Banking
12 95 (2.12%) Presentation Skills
13 84 (1.88%) Manufacturing
14 74 (1.65%) Police
15 60 (1.34%) Influencing Skills
16 54 (1.21%) Local Government
17 53 (1.18%) Documentation Skills
18 49 (1.09%) Pharmaceutical
19 48 (1.07%) Automotive
20 45 (1.00%) Back Office
Job Titles
1 894 (19.96%) Analyst
2 523 (11.68%) Senior
3 421 (9.40%) IT Support
4 403 (9.00%) Support Engineer
5 398 (8.89%) Lead
6 343 (7.66%) Service Manager
7 342 (7.64%) Infrastructure Engineer
8 339 (7.57%) IT Manager
9 318 (7.10%) Support Analyst
10 284 (6.34%) IT Engineer
11 252 (5.63%) Service Analyst
12 222 (4.96%) IT Analyst
13 202 (4.51%) Team Leader
14 191 (4.26%) Service Desk Analyst
15 179 (4.00%) Applications Support
16 178 (3.97%) IT Support Engineer
17 165 (3.68%) Architect
18 148 (3.30%) 2nd Line Support
19 141 (3.15%) IT Services Manager
19 141 (3.15%) Network Engineer
Libraries, Frameworks & Software Standards
1 120 (2.68%) .NET
2 66 (1.47%) HTML
3 61 (1.36%) CSS
4 60 (1.34%) Web Services
5 59 (1.32%) EDI
6 57 (1.27%) XML
7 45 (1.00%) REST
8 42 (0.94%) JSON
9 37 (0.83%) LDAP
10 36 (0.80%) .NET Framework
11 35 (0.78%) AngularJS
11 35 (0.78%) SOAP
12 31 (0.69%) FIX Protocol
13 27 (0.60%) ARM Templates
13 27 (0.60%) J2EE
14 26 (0.58%) Java EE
14 26 (0.58%) Spring
15 20 (0.45%) Twitter Bootstrap
16 17 (0.38%) Ajax
17 16 (0.36%) ODBC
Miscellaneous
1 342 (7.64%) Management Information System
2 315 (7.03%) Data Centre
3 246 (5.49%) Driving Licence
4 200 (4.47%) Self-Motivation
5 100 (2.23%) Onboarding
6 94 (2.10%) CMDB
7 92 (2.05%) Public Cloud
8 87 (1.94%) Product Ownership
9 70 (1.56%) Replication
10 61 (1.36%) PKI
11 59 (1.32%) Enterprise Software
12 52 (1.16%) Video Conferencing
13 46 (1.03%) Fat Client
13 46 (1.03%) Thin Client
14 40 (0.89%) Hybrid Cloud
15 39 (0.87%) Virtual Team
16 37 (0.83%) Enterprise Storage
17 35 (0.78%) Cyber Threat
18 34 (0.76%) iPad
19 33 (0.74%) iPhone
Operating Systems
1 1,569 (35.03%) Windows
2 603 (13.46%) Windows Server
3 505 (11.27%) Windows 10
4 333 (7.43%) Linux
5 185 (4.13%) Unix
6 172 (3.84%) Windows Server 2016
7 160 (3.57%) Windows Server 2019
8 146 (3.26%) Windows 7
9 121 (2.70%) Windows Server 2012
10 100 (2.23%) Android
11 68 (1.52%) Apple iOS
12 48 (1.07%) CentOS
12 48 (1.07%) Mac OS
13 47 (1.05%) Windows Server 2008
14 45 (1.00%) Windows 8
15 29 (0.65%) Red Hat Enterprise Linux
16 28 (0.63%) Mac OS X
16 28 (0.63%) Ubuntu
17 19 (0.42%) CoreOS
18 17 (0.38%) Windows NT
Processes & Methodologies
1 1,089 (24.31%) Service Management
2 1,050 (23.44%) Problem-Solving
3 928 (20.72%) Customer Service
4 844 (18.84%) Service Delivery
5 808 (18.04%) ITSM
6 604 (13.49%) Agile
7 580 (12.95%) Change Management
8 523 (11.68%) Project Management
9 514 (11.48%) Incident Management
10 482 (10.76%) Infrastructure Engineering
11 454 (10.14%) Cybersecurity
12 431 (9.62%) Continuous Improvement
13 429 (9.58%) Mentoring
14 426 (9.51%) Problem Management
15 372 (8.31%) Roadmaps
16 357 (7.97%) DevOps
17 353 (7.88%) Stakeholder Management
18 306 (6.83%) PRINCE2
19 284 (6.34%) Disaster Recovery
20 273 (6.10%) Coaching
Programming Languages
1 462 (10.31%) SQL
2 381 (8.51%) PowerShell
3 137 (3.06%) Python
4 131 (2.92%) JavaScript
5 85 (1.90%) Bash
6 77 (1.72%) T-SQL
7 75 (1.67%) C#
8 63 (1.41%) Java
9 50 (1.12%) Perl
10 30 (0.67%) PL/SQL
10 30 (0.67%) Shell Script
11 24 (0.54%) VB
12 23 (0.51%) Bicep
13 21 (0.47%) Ruby
14 18 (0.40%) Groovy
14 18 (0.40%) VBScript
15 15 (0.33%) COBOL
16 14 (0.31%) RPG
17 11 (0.25%) Swift
18 9 (0.20%) PHP
Qualifications
1 958 (21.39%) Degree
2 587 (13.11%) Security Cleared
3 347 (7.75%) SC Cleared
4 333 (7.43%) ITIL Certification
5 297 (6.63%) Microsoft Certification
6 240 (5.36%) Cisco Certification
7 191 (4.26%) CCNA
8 181 (4.04%) DV Cleared
9 158 (3.53%) ITIL Foundation Certificate
10 140 (3.13%) CISSP
11 119 (2.66%) Computer Science Degree
12 114 (2.55%) CCNP
13 113 (2.52%) Azure Certification
14 109 (2.43%) PMI Certification
15 102 (2.28%) A+ Certification
15 102 (2.28%) DBS Check
16 92 (2.05%) PMP
17 85 (1.90%) MCSE
18 81 (1.81%) BPSS Clearance
19 74 (1.65%) MCP
Quality Assurance & Compliance
1 536 (11.97%) SLA
2 202 (4.51%) ISO/IEC 27001
3 132 (2.95%) GDPR
4 124 (2.77%) Cyber Essentials
5 89 (1.99%) QA
6 58 (1.29%) NIST
7 52 (1.16%) Accessibility
7 52 (1.16%) COBIT
8 44 (0.98%) PCI DSS
9 42 (0.94%) Sarbanes-Oxley
10 40 (0.89%) Data Quality
11 32 (0.71%) GRC
12 27 (0.60%) ISO 9001
13 23 (0.51%) PMO
14 21 (0.47%) Cyber Essentials PLUS
15 20 (0.45%) ISO/IEC 20000
16 18 (0.40%) NCSC
17 16 (0.36%) HIPAA
18 14 (0.31%) ITGC
19 8 (0.18%) SOC 2
System Software
1 1,232 (27.51%) Active Directory
2 461 (10.29%) VMware Infrastructure
3 284 (6.34%) Hyper-V
4 93 (2.08%) vSphere
5 68 (1.52%) XenApp
6 65 (1.45%) Firmware
6 65 (1.45%) Virtual Desktop
6 65 (1.45%) XenDesktop
7 64 (1.43%) Virtual Machines
8 62 (1.38%) VMware ESXi
9 47 (1.05%) Docker
10 42 (0.94%) VirtualBox
11 19 (0.42%) Terminal Services
11 19 (0.42%) Virtual Servers
12 17 (0.38%) Microsoft App-V
13 11 (0.25%) IAG
14 6 (0.13%) BitLocker
14 6 (0.13%) Microsoft Virtual Server
14 6 (0.13%) VMware Workstation
15 4 (0.089%) pfSense
Systems Management
1 319 (7.12%) Microsoft Intune
2 315 (7.03%) SCCM
3 137 (3.06%) Terraform
4 112 (2.50%) Ansible
5 90 (2.01%) Kubernetes
6 84 (1.88%) WSUS
7 77 (1.72%) SCOM
8 68 (1.52%) Single Sign-On
9 37 (0.83%) Jamf Pro
10 33 (0.74%) vCenter Server
11 32 (0.71%) NetBackup
11 32 (0.71%) Puppet
12 29 (0.65%) Active Directory Federation Services
13 26 (0.58%) OpenSSO
14 22 (0.49%) Nessus
15 21 (0.47%) Backup Exec
15 21 (0.47%) Progress Chef
15 21 (0.47%) ZABBIX
16 14 (0.31%) FortiGate
17 13 (0.29%) McAfee ePO
Vendors
1 1,881 (42.00%) Microsoft
2 622 (13.89%) VMware
3 409 (9.13%) Cisco
4 350 (7.81%) ServiceNow
5 251 (5.60%) Citrix
6 205 (4.58%) Oracle
7 165 (3.68%) HP
8 138 (3.08%) Veeam
9 134 (2.99%) Apple
10 130 (2.90%) Dell
11 116 (2.59%) Meraki
12 115 (2.57%) IBM
13 89 (1.99%) SAP
14 86 (1.92%) Fortinet
15 69 (1.54%) Google
16 68 (1.52%) Palo Alto
16 68 (1.52%) Remedy
17 61 (1.36%) Salesforce
18 60 (1.34%) NetApp
19 59 (1.32%) Sophos