ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 9 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
9 Jun 2024
Same period 2023 Same period 2022
Rank 53 46 77
Rank change year-on-year -7 +31 -15
Permanent jobs citing ITIL 4,590 5,394 7,771
As % of all permanent jobs advertised in the UK 4.23% 5.79% 4.52%
As % of the Processes & Methodologies category 5.10% 6.07% 4.71%
Number of salaries quoted 3,441 3,786 5,732
10th Percentile £27,500 £28,000 £27,500
25th Percentile £34,000 £35,000 £35,000
Median annual salary (50th Percentile) £48,323 £47,500 £49,000
Median % change year-on-year +1.73% -3.06% +7.69%
75th Percentile £62,500 £63,750 £62,500
90th Percentile £75,988 £77,500 £75,000
UK excluding London median annual salary £43,923 £45,000 £45,000
% change year-on-year -2.39% - +5.88%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 89,994 88,841 164,871
As % of all permanent jobs advertised in the UK 82.98% 95.43% 95.92%
Number of salaries quoted 62,089 53,798 83,455
10th Percentile £29,500 £33,848 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £60,800 £60,000
Median % change year-on-year -9.54% +1.33% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 9 June 2024.

Salary histogram for ITIL in the UK

ITIL
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 9 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -1 4,255 £47,500 - 751
UK excluding London -11 3,424 £43,923 -2.39% 589
Work from Home +8 1,655 £53,150 +1.24% 340
London -1 1,046 £60,000 +9.09% 207
North of England +4 910 £42,500 +0.96% 145
South East -6 813 £50,000 +9.65% 131
Midlands -9 696 £43,227 -3.94% 103
West Midlands -9 476 £50,000 +5.26% 61
North West -6 474 £43,500 -3.33% 80
South West +5 470 £47,500 +5.56% 91
East of England +5 320 £37,500 -25.74% 51
Yorkshire +10 282 £42,500 +7.59% 51
East Midlands -5 218 £32,500 -14.47% 42
North East +5 154 £35,000 -12.50% 16
Scotland -58 133 £43,250 -2.81% 45
Wales -38 57 £45,000 +19.21% 22
Northern Ireland -3 15 £28,750 -28.13% 8
Isle of Man - 13 £50,000 - 4
Channel Islands +1 4 £85,000 -5.56%

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 470 (10.24%) Microsoft Exchange
2 309 (6.73%) SharePoint
3 39 (0.85%) Confluence
4 37 (0.81%) CMS
5 32 (0.70%) Skype for Business
6 25 (0.54%) WebLogic
7 23 (0.50%) IIS
8 18 (0.39%) OpenStack
9 9 (0.20%) IBM Notes
10 8 (0.17%) ArcGIS
11 7 (0.15%) Exchange Server 2013
11 7 (0.15%) Oracle Workflow
12 6 (0.13%) Apache
12 6 (0.13%) EPiServer
12 6 (0.13%) Exchange Server 2000
12 6 (0.13%) Exchange Server 2010
12 6 (0.13%) SharePoint 2013
12 6 (0.13%) WebSphere
13 5 (0.11%) SAS
13 5 (0.11%) SharePoint 2010
Applications
1 533 (11.61%) Microsoft Office
2 167 (3.64%) Microsoft Excel
3 60 (1.31%) Microsoft PowerPoint
4 41 (0.89%) MS Visio
5 24 (0.52%) Microsoft Project
6 12 (0.26%) Trello
7 5 (0.11%) Spreadsheet
8 4 (0.087%) SPSS
9 3 (0.065%) Chatbot
10 2 (0.044%) CATIA
10 2 (0.044%) NASTRAN
11 1 (0.022%) Adobe Creative Suite
11 1 (0.022%) InfoPath
Business Applications
1 72 (1.57%) Dynamics CRM
2 41 (0.89%) NEC Housing
3 32 (0.70%) Remedy ITSM
4 31 (0.68%) Sparx Enterprise Architect
5 18 (0.39%) Fidessa
6 15 (0.33%) iTrent
7 13 (0.28%) Infor SunSystems
8 11 (0.24%) Oracle EBS
9 10 (0.22%) NetSuite
9 10 (0.22%) PlanetPress Connect
9 10 (0.22%) SAP S/4HANA
10 9 (0.20%) Dynamics NAV
10 9 (0.20%) SAP CX
11 8 (0.17%) Oracle Cash Management
12 7 (0.15%) Dynamics GP
12 7 (0.15%) SAP ERP
13 6 (0.13%) Elite 3E
13 6 (0.13%) Oracle ERP
13 6 (0.13%) Workday HCM
14 5 (0.11%) thinkFolio
Cloud Services
1 1,330 (28.98%) Microsoft 365
2 1,258 (27.41%) Azure
3 346 (7.54%) AWS
4 326 (7.10%) Entra ID
5 219 (4.77%) Power Platform
6 165 (3.59%) SaaS
7 151 (3.29%) IaaS
8 127 (2.77%) Azure DevOps
9 108 (2.35%) PaaS
10 94 (2.05%) OneDrive
11 82 (1.79%) PowerApps
12 71 (1.55%) Cloud Computing
12 71 (1.55%) Dynamics 365
13 68 (1.48%) Power Automate
14 62 (1.35%) GCP
15 48 (1.05%) Mimecast
16 38 (0.83%) Nutanix
17 35 (0.76%) WhatsApp
18 30 (0.65%) Azure Data Factory
19 29 (0.63%) Azure Monitor
Communications & Networking
1 515 (11.22%) Firewall
2 427 (9.30%) DNS
3 340 (7.41%) WAN
4 333 (7.25%) DHCP
5 332 (7.23%) LAN
6 251 (5.47%) TCP/IP
7 210 (4.58%) VPN
8 197 (4.29%) Network Security
9 167 (3.64%) SAN
10 157 (3.42%) Wireless
11 138 (3.01%) Internet
12 130 (2.83%) Wi-Fi
13 117 (2.55%) WLAN
14 92 (2.00%) VoIP
15 78 (1.70%) VLAN
16 71 (1.55%) SD-WAN
17 60 (1.31%) Remote Desktop
18 59 (1.29%) MPLS
19 46 (1.00%) Cisco IOS
20 45 (0.98%) Skype
Database & Business Intelligence
1 266 (5.80%) SQL Server
2 128 (2.79%) Power BI
3 73 (1.59%) Relational Database
4 62 (1.35%) Data Warehouse
5 57 (1.24%) MySQL
6 54 (1.18%) Amazon RDS
7 53 (1.15%) Oracle Database
8 51 (1.11%) SQL Server Reporting Services
9 43 (0.94%) SQL Server Integration Services
10 34 (0.74%) Azure SQL Database
11 30 (0.65%) PostgreSQL
12 26 (0.57%) Elasticsearch
13 24 (0.52%) Oracle Database 12c
14 17 (0.37%) Big Data
15 16 (0.35%) BusinessObjects
16 15 (0.33%) SQL Server Analysis Services
17 12 (0.26%) RDBMS
18 10 (0.22%) Tableau
19 9 (0.20%) MariaDB
20 8 (0.17%) Metadata
Development Applications
1 158 (3.44%) JIRA
2 37 (0.81%) GitLab
3 34 (0.74%) Git
4 21 (0.46%) Artifactory
5 19 (0.41%) Eclipse
5 19 (0.41%) Jenkins
6 18 (0.39%) Visual Studio
7 17 (0.37%) MSI
7 17 (0.37%) SQL Server Management Studio (SSMS)
8 8 (0.17%) AdminStudio
9 7 (0.15%) InstallShield
9 7 (0.15%) Team Foundation Server
10 6 (0.13%) Rational DOORS
10 6 (0.13%) SonarQube
11 5 (0.11%) HP UFT
11 5 (0.11%) Hudson
11 5 (0.11%) IBM UrbanCode
11 5 (0.11%) LoadRunner
11 5 (0.11%) MSTest
11 5 (0.11%) Selenium
General
1 1,775 (38.67%) Social Skills
2 923 (20.11%) Finance
3 593 (12.92%) Analytical Skills
4 267 (5.82%) Inclusion and Diversity
4 267 (5.82%) Legal
5 248 (5.40%) Public Sector
6 215 (4.68%) Organisational Skills
7 189 (4.12%) Retail
8 176 (3.83%) Law
9 138 (3.01%) Telecoms
10 108 (2.35%) Banking
11 84 (1.83%) Presentation Skills
12 83 (1.81%) Manufacturing
13 77 (1.68%) Police
14 62 (1.35%) Influencing Skills
15 55 (1.20%) Documentation Skills
16 54 (1.18%) Local Government
17 51 (1.11%) Pharmaceutical
18 50 (1.09%) Back Office
19 48 (1.05%) Automotive
Job Titles
1 926 (20.17%) Analyst
2 519 (11.31%) Senior
3 484 (10.54%) IT Support
4 457 (9.96%) Support Engineer
5 419 (9.13%) Lead
6 352 (7.67%) IT Engineer
7 344 (7.49%) Infrastructure Engineer
8 336 (7.32%) Service Manager
9 335 (7.30%) IT Manager
10 309 (6.73%) Support Analyst
11 256 (5.58%) Service Analyst
12 243 (5.29%) IT Support Engineer
13 229 (4.99%) IT Analyst
14 224 (4.88%) Team Leader
15 199 (4.34%) Service Desk Analyst
16 176 (3.83%) Applications Support
17 165 (3.59%) Architect
18 143 (3.12%) Network Engineer
19 142 (3.09%) 2nd Line Support
20 134 (2.92%) Delivery Manager
Libraries, Frameworks & Software Standards
1 127 (2.77%) .NET
2 67 (1.46%) HTML
3 62 (1.35%) CSS
4 59 (1.29%) EDI
4 59 (1.29%) Web Services
5 57 (1.24%) XML
6 45 (0.98%) REST
7 42 (0.92%) JSON
8 37 (0.81%) .NET Framework
8 37 (0.81%) LDAP
9 35 (0.76%) AngularJS
9 35 (0.76%) SOAP
10 32 (0.70%) FIX Protocol
11 28 (0.61%) ARM Templates
12 25 (0.54%) J2EE
12 25 (0.54%) Java EE
12 25 (0.54%) Spring
13 22 (0.48%) Twitter Bootstrap
14 19 (0.41%) Ajax
14 19 (0.41%) ASP.NET
Miscellaneous
1 342 (7.45%) Management Information System
2 316 (6.88%) Driving Licence
3 315 (6.86%) Data Centre
4 206 (4.49%) Self-Motivation
5 170 (3.70%) Onboarding
6 98 (2.14%) CMDB
7 84 (1.83%) Product Ownership
8 80 (1.74%) Public Cloud
9 73 (1.59%) Replication
10 64 (1.39%) Enterprise Software
11 62 (1.35%) PKI
12 57 (1.24%) Video Conferencing
13 47 (1.02%) Fat Client
13 47 (1.02%) Thin Client
14 43 (0.94%) Virtual Team
15 41 (0.89%) Hybrid Cloud
16 36 (0.78%) Enterprise Storage
17 35 (0.76%) Cyber Threat
18 34 (0.74%) iPad
18 34 (0.74%) iPhone
Operating Systems
1 1,623 (35.36%) Windows
2 601 (13.09%) Windows Server
3 504 (10.98%) Windows 10
4 394 (8.58%) Linux
5 180 (3.92%) Unix
6 175 (3.81%) Windows Server 2016
7 162 (3.53%) Windows Server 2019
8 140 (3.05%) Windows 7
9 121 (2.64%) Windows Server 2012
10 103 (2.24%) Android
11 69 (1.50%) Apple iOS
12 51 (1.11%) CentOS
13 47 (1.02%) Mac OS
14 44 (0.96%) Windows Server 2008
15 41 (0.89%) Windows 8
16 30 (0.65%) Ubuntu
17 29 (0.63%) Red Hat Enterprise Linux
18 26 (0.57%) Mac OS X
19 19 (0.41%) CoreOS
20 17 (0.37%) Windows NT
Processes & Methodologies
1 1,123 (24.47%) Problem-Solving
2 1,083 (23.59%) Service Management
3 916 (19.96%) Customer Service
4 844 (18.39%) Service Delivery
5 818 (17.82%) ITSM
6 599 (13.05%) Agile
7 585 (12.75%) Change Management
8 530 (11.55%) Project Management
9 515 (11.22%) Incident Management
10 487 (10.61%) Infrastructure Engineering
11 484 (10.54%) Mentoring
12 460 (10.02%) Cybersecurity
13 445 (9.69%) Continuous Improvement
14 407 (8.87%) Problem Management
15 375 (8.17%) Roadmaps
16 359 (7.82%) Stakeholder Management
17 344 (7.49%) DevOps
18 313 (6.82%) Disaster Recovery
19 310 (6.75%) PRINCE2
20 306 (6.67%) Coaching
Programming Languages
1 445 (9.69%) SQL
2 386 (8.41%) PowerShell
3 144 (3.14%) Python
4 135 (2.94%) JavaScript
5 89 (1.94%) Bash
6 86 (1.87%) C#
7 73 (1.59%) T-SQL
8 65 (1.42%) Java
9 54 (1.18%) Perl
10 29 (0.63%) Shell Script
11 27 (0.59%) PL/SQL
12 26 (0.57%) VB
13 24 (0.52%) Bicep
14 22 (0.48%) Ruby
15 19 (0.41%) VBScript
16 14 (0.31%) COBOL
16 14 (0.31%) RPG
17 11 (0.24%) Swift
18 8 (0.17%) ActionScript 2.0
18 8 (0.17%) PHP
Qualifications
1 1,073 (23.38%) Degree
2 577 (12.57%) Security Cleared
3 370 (8.06%) Microsoft Certification
4 351 (7.65%) SC Cleared
5 335 (7.30%) ITIL Certification
6 306 (6.67%) Cisco Certification
7 259 (5.64%) CCNA
8 186 (4.05%) Computer Science Degree
9 182 (3.97%) CCNP
10 171 (3.73%) DV Cleared
11 161 (3.51%) ITIL Foundation Certificate
12 156 (3.40%) MCSE
13 149 (3.25%) MCP
14 140 (3.05%) CISSP
15 117 (2.55%) Azure Certification
16 109 (2.37%) PMI Certification
17 107 (2.33%) DBS Check
18 101 (2.20%) A+ Certification
19 92 (2.00%) PMP
20 82 (1.79%) BPSS Clearance
Quality Assurance & Compliance
1 546 (11.90%) SLA
2 213 (4.64%) ISO/IEC 27001
3 137 (2.98%) GDPR
4 130 (2.83%) Cyber Essentials
5 123 (2.68%) QA
6 55 (1.20%) Accessibility
6 55 (1.20%) NIST
7 52 (1.13%) COBIT
8 43 (0.94%) Data Quality
8 43 (0.94%) Sarbanes-Oxley
9 41 (0.89%) PCI DSS
10 33 (0.72%) GRC
11 26 (0.57%) Cyber Essentials PLUS
11 26 (0.57%) ISO 9001
12 21 (0.46%) PMO
13 18 (0.39%) NCSC
14 16 (0.35%) ISO/IEC 20000
15 15 (0.33%) HIPAA
16 14 (0.31%) ITGC
17 8 (0.17%) SOC 2
System Software
1 1,238 (26.97%) Active Directory
2 471 (10.26%) VMware Infrastructure
3 282 (6.14%) Hyper-V
4 97 (2.11%) vSphere
5 71 (1.55%) Virtual Machines
6 67 (1.46%) Virtual Desktop
6 67 (1.46%) XenApp
7 66 (1.44%) Firmware
8 64 (1.39%) XenDesktop
9 62 (1.35%) VMware ESXi
10 47 (1.02%) Docker
11 38 (0.83%) VirtualBox
12 22 (0.48%) Virtual Servers
13 21 (0.46%) Terminal Services
14 16 (0.35%) Microsoft App-V
15 11 (0.24%) IAG
16 7 (0.15%) Microsoft Virtual Server
17 6 (0.13%) BitLocker
18 5 (0.11%) VMware Workstation
19 4 (0.087%) pfSense
Systems Management
1 325 (7.08%) Microsoft Intune
2 314 (6.84%) SCCM
3 129 (2.81%) Terraform
4 102 (2.22%) Ansible
5 92 (2.00%) Kubernetes
6 87 (1.90%) WSUS
7 75 (1.63%) SCOM
8 67 (1.46%) Single Sign-On
9 38 (0.83%) Jamf Pro
10 32 (0.70%) NetBackup
10 32 (0.70%) Puppet
10 32 (0.70%) vCenter Server
11 31 (0.68%) Active Directory Federation Services
12 25 (0.54%) OpenSSO
13 22 (0.48%) Backup Exec
13 22 (0.48%) Nessus
14 21 (0.46%) ZABBIX
15 15 (0.33%) FortiGate
16 14 (0.31%) Grafana
17 13 (0.28%) McAfee ePO
Vendors
1 1,968 (42.88%) Microsoft
2 629 (13.70%) VMware
3 478 (10.41%) Cisco
4 360 (7.84%) ServiceNow
5 250 (5.45%) Citrix
6 206 (4.49%) Oracle
7 161 (3.51%) HP
8 142 (3.09%) Veeam
9 133 (2.90%) Apple
10 130 (2.83%) Dell
11 117 (2.55%) Meraki
12 106 (2.31%) IBM
13 92 (2.00%) SAP
14 88 (1.92%) Fortinet
15 69 (1.50%) Palo Alto
16 68 (1.48%) Remedy
17 61 (1.33%) NetApp
18 59 (1.29%) Google
19 58 (1.26%) SolarWinds
19 58 (1.26%) Sophos