Service Desk Analyst Contracts in the East of England

Service Desk Analyst
England > East of England

The median Service Desk Analyst daily rate in the East of England is £165 according to job vacancies posted during the 6 months to 30 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
30 May 2024
Same period 2023 Same period 2022
Rank 22 34 33
Rank change year-on-year +12 -1 +7
Contract jobs requiring a Service Desk Analyst 122 106 158
As % of all contract jobs advertised in the East of England 6.31% 5.43% 6.20%
As % of the Job Titles category 7.13% 5.94% 6.72%
Number of daily rates quoted 9 27 29
10th Percentile £121 £122 £103
25th Percentile £140 £151 £120
Median daily rate (50th Percentile) £165 £175 £140
Median % change year-on-year -5.71% +25.00% +16.67%
75th Percentile £220 £211 £238
90th Percentile £236 £275 £475
England median daily rate £185 £180 £160
% change year-on-year +2.78% +12.50% +33.33%
Number of hourly rates quoted 113 70 119
10th Percentile £13.29 £13.29 -
25th Percentile £14.16 £13.41 £13.25
Median hourly rate £15.50 £14.50 £14.50
Median % change year-on-year +6.90% - -3.33%
75th Percentile £21.37 £18.79 £15.75
90th Percentile £21.46 £20.56 £20.25
England median hourly rate £15.66 £15.50 £15.00
% change year-on-year +1.03% +3.33% +11.11%

All Contract IT Job Vacancies
East of England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the East of England with a recognized job title 1,711 1,785 2,351
% of contract IT jobs with a recognized job title 88.56% 91.44% 92.30%
Number of daily rates quoted 758 1,096 1,401
10th Percentile £206 £189 £175
25th Percentile £306 £315 £313
Median daily rate (50th Percentile) £450 £475 £475
Median % change year-on-year -5.26% - +15.15%
75th Percentile £575 £600 £566
90th Percentile £650 £700 £669
England median daily rate £525 £550 £530
% change year-on-year -4.55% +3.77% +6.75%
Number of hourly rates quoted 603 258 353
10th Percentile £14.16 £13.41 £12.50
25th Percentile £16.30 £15.25 £13.25
Median hourly rate £43.00 £43.32 £16.00
Median % change year-on-year -0.73% +170.72% -
75th Percentile £63.75 £65.00 £47.50
90th Percentile £75.00 £70.00 £60.00
England median hourly rate £37.50 £45.00 £23.81
% change year-on-year -16.67% +89.04% +10.72%

Service Desk Analyst
Job Vacancy Trend in the East of England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in the East of England.

Daily rate trend for Service Desk Analyst in the East of England

Service Desk Analyst
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing Service Desk Analyst in the East of England over the 6 months to 30 May 2024.

Daily rate histogram for Service Desk Analyst in the East of England

Service Desk Analyst
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in the East of England.

Hourly rate trend for Service Desk Analyst in the East of England

Service Desk Analyst
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the East of England region over the 6 months to 30 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire +3 106 £220 +25.71% 8
Essex +15 8 £123 -
Norfolk -3 4 - -
Hertfordshire -7 3 £165 -13.61% 5
Suffolk - 1 £150 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 30 May 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the East of England region featuring Service Desk Analyst in the job title.

1 80 (65.57%) Customer Service
2 66 (54.10%) ITIL
3 58 (47.54%) Incident Management
4 50 (40.98%) Citrix
5 49 (40.16%) Microsoft 365
6 44 (36.07%) Microsoft Certification
7 42 (34.43%) ServiceNow
8 41 (33.61%) A+ Certification
8 41 (33.61%) MCSA
8 41 (33.61%) Wi-Fi
9 36 (29.51%) Security Cleared
10 35 (28.69%) SC Cleared
11 32 (26.23%) Retail
12 31 (25.41%) Active Directory
13 30 (24.59%) Service Delivery
14 29 (23.77%) Problem-Solving
15 28 (22.95%) Mathematics
16 27 (22.13%) Social Skills
16 27 (22.13%) MCP
17 26 (21.31%) Microsoft
18 19 (15.57%) Microsoft Excel
18 19 (15.57%) Microsoft PowerPoint
19 16 (13.11%) Windows
20 14 (11.48%) Problem Management
21 11 (9.02%) Sun
21 11 (9.02%) NHS
22 10 (8.20%) Degree
23 8 (6.56%) ITSM
23 8 (6.56%) Microsoft Exchange
24 7 (5.74%) CCNA

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (6.56%) Microsoft Exchange
Applications
1 19 (15.57%) Microsoft Excel
1 19 (15.57%) Microsoft PowerPoint
2 3 (2.46%) Microsoft Office
Cloud Services
1 49 (40.16%) Microsoft 365
Communications & Networking
1 41 (33.61%) Wi-Fi
2 3 (2.46%) LAN
2 3 (2.46%) Structured Cabling
2 3 (2.46%) WAN
2 3 (2.46%) Wireless
Database & Business Intelligence
1 1 (0.82%) Tableau
General
1 32 (26.23%) Retail
2 27 (22.13%) Social Skills
3 2 (1.64%) Analytical Skills
4 1 (0.82%) Inclusion and Diversity
4 1 (0.82%) Public Sector
Miscellaneous
1 11 (9.02%) NHS
Operating Systems
1 16 (13.11%) Windows
2 3 (2.46%) Windows Server
3 2 (1.64%) Windows 10
Processes & Methodologies
1 80 (65.57%) Customer Service
2 66 (54.10%) ITIL
3 58 (47.54%) Incident Management
4 30 (24.59%) Service Delivery
5 29 (23.77%) Problem-Solving
6 28 (22.95%) Mathematics
7 14 (11.48%) Problem Management
8 8 (6.56%) ITSM
9 2 (1.64%) Line Management
10 1 (0.82%) Actionable Insight
10 1 (0.82%) Data Analysis
10 1 (0.82%) Resource Allocation
10 1 (0.82%) Root Cause Analysis
10 1 (0.82%) Service Management
10 1 (0.82%) Ticket Management
10 1 (0.82%) Trend Analysis
10 1 (0.82%) Workload Management
Programming Languages
1 1 (0.82%) SQL
Qualifications
1 44 (36.07%) Microsoft Certification
2 41 (33.61%) A+ Certification
2 41 (33.61%) MCSA
3 36 (29.51%) Security Cleared
4 35 (28.69%) SC Cleared
5 27 (22.13%) MCP
6 10 (8.20%) Degree
7 7 (5.74%) CCNA
7 7 (5.74%) Cisco Certification
8 3 (2.46%) ECDL
8 3 (2.46%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (0.82%) SLA
System Software
1 31 (25.41%) Active Directory
Systems Management
1 7 (5.74%) SCCM
Vendors
1 50 (40.98%) Citrix
2 42 (34.43%) ServiceNow
3 26 (21.31%) Microsoft
4 11 (9.02%) Sun
5 3 (2.46%) Cisco
5 3 (2.46%) NetApp