The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Third Line Support
Rank 334 343 334
Rank change year-on-year
+9 -9
Contract jobs requiring a 3rd Line Support 295 254 290
As % of all contract IT jobs located in the UK 0.52% 0.48% 0.50%
As % of the Job Titles category 0.57% 0.51% 0.54%
Number of daily rates quoted 180 134 133
Average daily rate
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of your Daily Rate
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£250 £275 £273
Average daily rate % change year-on-year
-9.09% +0.91%
90% offered a daily rate of more than £175 £195 £191
10% offered a daily rate of more than £350 £350 £375
UK excluding London average daily rate £225 £275 £260
% change year-on-year
-18.18% +5.76%
Number of hourly rates quoted 25 33 36
Average hourly rate £21.50 £22.50 £22.25
Average hourly rate % change year-on-year
-4.44% +1.12%
90% offered a hourly rate of more than £15.42 £16.20 £16.50
10% offered a hourly rate of more than £37.30 £27.50 £26.00
UK excluding London average hourly rate £20.10 £22.50 £22.50
% change year-on-year
-10.65% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52042 49402 53772
As % of all contract IT jobs located in the UK 92.34% 92.67% 92.83%
Number of daily rates quoted 31512 29330 30174
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £233 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 2002 2126 2663
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.41
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support within the UK.

3rd Line Support Daily Rate Trend in the UK

3rd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 22 August 2014.

3rd Line Support Daily Rate Histogram in the UK

3rd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support within the UK.

3rd Line Support Hourly Rate Trend in the UK

3rd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 22 August 2014.

3rd Line Support Hourly Rate Histogram in the UK

3rd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 276 £250 -9.09% 73
London +17 81 £295 +7.27% 23
South East -20 45 £238 -13.63% 17
East of England -14 38 £200 -21.95% 4
West Midlands -8 34 £225 -10.00% 8
North West +10 27 £254 -15.33% 9
City of London +36 21 £275 -7.56% 6
Manchester +5 19 £254 -15.33% 5
South West -26 18 £250 -20.00% 6
East Midlands +10 17 £243 -7.61% 2
Yorkshire +7 12 £269 +34.37% 4
Hampshire -6 12 £238 -16.66% 3
Worcestershire +2 11 £240 -20.00% 1
Worcester -1 11 £240 -20.00% 1
Suffolk -7 11 £195 -35.00% 1
Scotland -6 10 £223 -25.83% 1
Oxfordshire +11 9 £220 - 2
Surrey +7 9 £253 -12.17% 4
Birmingham +4 9 £185 -19.56% 2
Norfolk 0 9 £200 -9.09%
Cambridgeshire -1 9 £225 -
Ipswich - 9 £200 -
Reading +13 7 £239 +15.06% 1
Berkshire -17 7 £239 +13.69% 5
Norwich - 7 £240 -
Lincolnshire - 6 £200 - 1
West Yorkshire +9 5 £309 +23.50% 3
Leeds +9 5 £309 +2.91% 2
Lancashire -5 5 £270 -10.00% 1
Somerset -11 5 £325 +8.33% 2

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 22 August 2014, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 418 (76.00%) Windows
2 321 (58.36%) Active Directory
3 245 (44.55%) VMware
4 230 (41.82%) Windows Server 2008
5 209 (38.00%) Microsoft
6 205 (37.27%) MS Exchange
7 155 (28.18%) Windows 7
8 143 (26.00%) Citrix
9 142 (25.82%) Windows Server 2003
10 118 (21.45%) Exchange Server 2010
11 107 (19.45%) Cisco
12 96 (17.45%) ITIL
13 91 (16.55%) VMware Infrastructure
14 88 (16.00%) Windows XP
15 85 (15.45%) MS Office
16 84 (15.27%) Microsoft Certification
16 84 (15.27%) SAN
17 76 (13.82%) SQL
18 71 (12.91%) Windows Server 2012
19 68 (12.36%) Firewall
20 67 (12.18%) SCCM
21 66 (12.00%) DNS
22 64 (11.64%) MCSE
23 60 (10.91%) SQL Server
24 57 (10.36%) MS Excel
24 57 (10.36%) LAN
24 57 (10.36%) WAN
25 56 (10.18%) Finance
26 55 (10.00%) XenApp
27 53 (9.64%) Exchange Server 2003

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 22 August 2014, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 205 (37.27%) MS Exchange
2 118 (21.45%) Exchange Server 2010
3 53 (9.64%) Exchange Server 2003
4 51 (9.27%) Exchange Server 2007
5 39 (7.09%) SharePoint
6 25 (4.55%) Blackberry Enterprise Server
7 19 (3.45%) Lync
8 14 (2.55%) IBM Notes
8 14 (2.55%) IIS
9 11 (2.00%) Exchange Server 2013
10 5 (0.91%) Exchange Server 2000
10 5 (0.91%) Apache
11 2 (0.36%) WebLogic
11 2 (0.36%) SAS
11 2 (0.36%) SharePoint Server
11 2 (0.36%) SharePoint 2010
11 2 (0.36%) Oracle Service Bus
11 2 (0.36%) OpenStack
12 1 (0.18%) WordPress
12 1 (0.18%) Liferay
Applications
1 85 (15.45%) MS Office
2 57 (10.36%) MS Excel
3 6 (1.09%) MS Visio
4 2 (0.36%) MS PowerPoint
5 1 (0.18%) MicroStation
5 1 (0.18%) AutoCAD
5 1 (0.18%) MS Project
Business Applications
1 8 (1.45%) Dynamics AX
2 1 (0.18%) Academy Housing
2 1 (0.18%) Academy Revenues and Benefits
2 1 (0.18%) assyst
2 1 (0.18%) SAP ERP
Cloud Services
1 31 (5.64%) Office 365
2 1 (0.18%) Microsoft Azure
Communications & Networking
1 84 (15.27%) SAN
2 68 (12.36%) Firewall
3 66 (12.00%) DNS
4 57 (10.36%) LAN
4 57 (10.36%) WAN
5 53 (9.64%) TCP/IP
6 46 (8.36%) DHCP
7 26 (4.73%) VoIP
8 20 (3.64%) VLAN
9 19 (3.45%) NAS
10 15 (2.73%) VPN
11 9 (1.64%) iSCSI
11 9 (1.64%) MPLS
11 9 (1.64%) Wireless
12 8 (1.45%) Wi-Fi
13 7 (1.27%) Network Security
13 7 (1.27%) Internet
14 6 (1.09%) 3G
15 5 (0.91%) BIG-IP
15 5 (0.91%) DSL
Database & Business Intelligence
1 60 (10.91%) SQL Server
2 18 (3.27%) SQL Server 2008
3 15 (2.73%) SQL Server 2005
4 9 (1.64%) Oracle Database
5 6 (1.09%) Oracle Database 11g
6 5 (0.91%) Cognos Impromptu
6 5 (0.91%) Crystal Reports
7 4 (0.73%) MySQL
8 3 (0.55%) Oracle Database 10g
9 2 (0.36%) Oracle9i Database
9 2 (0.36%) SQL Server 2012
10 1 (0.18%) Relational Database
10 1 (0.18%) Oracle Database 12c
10 1 (0.18%) Oracle ODI
10 1 (0.18%) MongoDB
10 1 (0.18%) Oracle Exadata
10 1 (0.18%) SQL Server Reporting Services
10 1 (0.18%) SQL Server Integration Services
10 1 (0.18%) QlikView
10 1 (0.18%) SQL Server Analysis Services
Development Applications
1 2 (0.36%) MSI
2 1 (0.18%) JIRA
2 1 (0.18%) ProC
2 1 (0.18%) Introscope
2 1 (0.18%) Visual Studio
2 1 (0.18%) VSS/SourceSafe
General
1 56 (10.18%) Finance
2 16 (2.91%) Banking
3 12 (2.18%) Telecoms
4 11 (2.00%) Back Office
5 7 (1.27%) Law
6 5 (0.91%) Legal
7 3 (0.55%) Retail
8 2 (0.36%) Advertising
8 2 (0.36%) Front Office
8 2 (0.36%) French Language
8 2 (0.36%) Retail Banking
8 2 (0.36%) Investment Banking
9 1 (0.18%) Multimedia
9 1 (0.18%) Local Government
9 1 (0.18%) Corporate Banking
9 1 (0.18%) Publishing
9 1 (0.18%) Military
Libraries, Frameworks & Software Standards
1 8 (1.45%) Application Packaging
2 5 (0.91%) .NET
2 5 (0.91%) Web Services
3 4 (0.73%) XML
4 2 (0.36%) J2EE
4 2 (0.36%) ASP.NET
4 2 (0.36%) WSDL
4 2 (0.36%) Middleware
5 1 (0.18%) SAP PI
5 1 (0.18%) Kafka
5 1 (0.18%) Spring
5 1 (0.18%) XMPP
5 1 (0.18%) .NET Framework
5 1 (0.18%) WCF
5 1 (0.18%) WF
5 1 (0.18%) EDIFACT
5 1 (0.18%) SAP Basis
5 1 (0.18%) EDI
5 1 (0.18%) HTML
Miscellaneous
1 49 (8.91%) Blackberry
2 16 (2.91%) Thin Client
2 16 (2.91%) Fat Client
3 13 (2.36%) NHS
4 11 (2.00%) PDA
5 8 (1.45%) Management Information System
5 8 (1.45%) Clustering
6 5 (0.91%) iPhone
6 5 (0.91%) iPad
6 5 (0.91%) Computer Science
6 5 (0.91%) Replication
7 4 (0.73%) Video Conferencing
8 3 (0.55%) Hedge funds
8 3 (0.55%) Client/Server
9 2 (0.36%) EPoS
9 2 (0.36%) Firmware
9 2 (0.36%) Data Protection Act
9 2 (0.36%) CMDB
9 2 (0.36%) EqualLogic
9 2 (0.36%) Enterprise Software
Operating Systems
1 418 (76.00%) Windows
2 230 (41.82%) Windows Server 2008
3 155 (28.18%) Windows 7
4 142 (25.82%) Windows Server 2003
5 88 (16.00%) Windows XP
6 71 (12.91%) Windows Server 2012
7 48 (8.73%) Windows 8
8 34 (6.18%) Linux
9 24 (4.36%) UNIX
10 10 (1.82%) Mac OS
11 9 (1.64%) Windows 2000 Server
12 8 (1.45%) Mac OS X
13 7 (1.27%) Android
13 7 (1.27%) Apple iOS
14 6 (1.09%) Windows 2000
15 5 (0.91%) Solaris
16 3 (0.55%) Windows Phone
16 3 (0.55%) Windows Vista
17 2 (0.36%) Red Hat Enterprise Linux
18 1 (0.18%) Windows Mobile
Processes & Methodologies
1 96 (17.45%) ITIL
2 31 (5.64%) Migration
3 19 (3.45%) Business Continuity
4 18 (3.27%) Disaster Recovery
4 18 (3.27%) Capacity Planning
5 17 (3.09%) Problem Management
6 16 (2.91%) Service Management
7 14 (2.55%) Service Delivery
8 12 (2.18%) Change Management
8 12 (2.18%) Incident Management
9 11 (2.00%) PRINCE2
10 10 (1.82%) Project Management
11 7 (1.27%) Root Cause Analysis
11 7 (1.27%) Performance Tuning
12 6 (1.09%) Performance Monitoring
12 6 (1.09%) ITSM
12 6 (1.09%) Network Management
13 5 (0.91%) Change Control
13 5 (0.91%) Logistics
14 4 (0.73%) BCP
Programming Languages
1 76 (13.82%) SQL
2 21 (3.82%) PowerShell
3 14 (2.55%) VBScript
4 9 (1.64%) Perl
5 7 (1.27%) T-SQL
5 7 (1.27%) VB
6 4 (0.73%) PL/SQL
7 3 (0.55%) C#
7 3 (0.55%) Java
8 2 (0.36%) PHP
8 2 (0.36%) Shell Script
9 1 (0.18%) R
9 1 (0.18%) Python
9 1 (0.18%) C
Qualifications
1 84 (15.27%) Microsoft Certification
2 64 (11.64%) MCSE
3 45 (8.18%) Security Cleared
4 40 (7.27%) SC Cleared
5 33 (6.00%) Cisco Certification
5 33 (6.00%) MCITP
6 28 (5.09%) MCP
7 26 (4.73%) CCNA
8 21 (3.82%) VMware Certified Professional (VCP)
9 19 (3.45%) CCNP
10 18 (3.27%) MCTS
11 17 (3.09%) MCSA
12 16 (2.91%) Citrix Certification
13 15 (2.73%) CCA
14 7 (1.27%) DV Cleared
14 7 (1.27%) CCSA
15 6 (1.09%) ITIL Certification
16 5 (0.91%) A+ Certification
17 4 (0.73%) PRINCE2 Certification
17 4 (0.73%) Degree
Quality Assurance & Compliance
1 26 (4.73%) SLA
2 3 (0.55%) PCI DSS
3 2 (0.36%) QA
System Software
1 321 (58.36%) Active Directory
2 91 (16.55%) VMware Infrastructure
3 55 (10.00%) XenApp
4 42 (7.64%) Hyper-V
5 31 (5.64%) XenDesktop
6 27 (4.91%) vSphere
7 24 (4.36%) XenServer
8 19 (3.45%) VMware ESX
9 14 (2.55%) Terminal Services
10 11 (2.00%) VMware Server
10 11 (2.00%) Microsoft App-V
11 10 (1.82%) VMware ESXi
12 6 (1.09%) ISA Server
13 5 (0.91%) Citrix Presentation Server
13 5 (0.91%) Xen
13 5 (0.91%) NLBS
14 4 (0.73%) MetaFrame
15 3 (0.55%) Novell eDirectory
15 3 (0.55%) UAG
15 3 (0.55%) Microsoft Virtual Server
Systems Management
1 67 (12.18%) SCCM
2 28 (5.09%) Backup Exec
3 10 (1.82%) ARCserve
4 9 (1.64%) SCOM
4 9 (1.64%) WSUS
5 7 (1.27%) NetBackup
6 5 (0.91%) Norton AntiVirus
7 3 (0.55%) FortiGate
7 3 (0.55%) HP SIM
7 3 (0.55%) Systems Management Server (SMS)
8 2 (0.36%) Oracle Enterprise Manager
8 2 (0.36%) MOM
8 2 (0.36%) EMC NetWorker
8 2 (0.36%) SCVMM
8 2 (0.36%) HP Data Protector
8 2 (0.36%) Symantec Endpoint Protection
9 1 (0.18%) SCDPM
9 1 (0.18%) SCSM
9 1 (0.18%) Zenoss
9 1 (0.18%) Tivoli Endpoint Manager
Vendors
1 245 (44.55%) VMware
2 209 (38.00%) Microsoft
3 143 (26.00%) Citrix
4 107 (19.45%) Cisco
5 44 (8.00%) HP
6 29 (5.27%) Dell
7 22 (4.00%) Symantec
8 19 (3.45%) Oracle
9 18 (3.27%) NetApp
9 18 (3.27%) CheckPoint
10 14 (2.55%) Lotus
11 12 (2.18%) Apple
11 12 (2.18%) Juniper
11 12 (2.18%) EMC
12 9 (1.64%) Avaya
13 8 (1.45%) Intel
13 8 (1.45%) McAfee
13 8 (1.45%) Veeam
14 7 (1.27%) SolarWinds
14 7 (1.27%) Sophos
Birmingham
Reed Technology - UK Posting Account
Rate: £450 per day
Posted: 11 hours ago
South East
G2 Recruitment Solutions Ltd.
Rate: £190 - £200 per day
Posted: Yesterday
London
Circle Recruitment
Rate: £180 - £240 per day
Posted: Yesterday
Bracknell, Berkshire
Mortimer Spinks
Posted: Yesterday
Leicester, Leicestershire
Rullion IT Plus
Posted: 2 days ago
London
Coal IT Services
Rate: From £350 to £375 per annum
Posted: 2 days ago
Kingston Upon Hull
Hays IT - Uk Posting account
Rate: £25.00 - £30.00 per day
Posted: 2 days ago
Wiltshire
Opus Recruitment Solutions Ltd
Rate: £180 to £230 per day
Posted: 3 days ago
Swindon
Opus Recruitment Solutions Ltd
Rate: £180 - £230 per day
Posted: 3 days ago
Edinburgh
Hays IT - Uk Posting account
Rate: £130.00 - £145.00 per day
Posted: 3 days ago
West Midlands
Cyber Team
Rate: From £180 to £200 per day
Posted: 3 days ago
London
Real Staffing
Rate: competitive
Posted: 3 days ago
London
Harvey Nash plc
Rate: £350 - £400 per annum
Posted: 4 days ago
City of London
Computer Futures
Rate: competitive
Posted: 9 days ago
Swindon
Opus Recruitment Solutions Ltd
Rate: £200 - £300 per day
Posted: 16 days ago
Leeds
DP Connect
Rate: £330 per day
Posted: 17 days ago
Worcester
Reed Technology - UK Posting Account
Rate: £180 - £210 per day + or £35k - £50k pro rata on FTC
Posted: 21 days ago
City of London
Computer Futures
Rate: £200 - £300 per day
Posted: 25 days ago