The first table below looks at the demand for the 3rd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 17 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2014
Same period 2013 Same period 2012
Third Line Support
Rank 351 307 333
Rank change year-on-year
-44 +26
Contract jobs requiring a 3rd Line Support 259 270 280
As % of all contract IT jobs located in the UK 0.46% 0.56% 0.46%
As % of the Job Titles category 0.50% 0.61% 0.50%
Number of daily rates quoted 152 117 121
Average daily rate £271 £264 £265
Average daily rate % change year-on-year
+2.84% -0.47%
90% offered a daily rate of more than £166 £164 £190
10% offered a daily rate of more than £398 £372 £350
UK excluding London average daily rate £238 £250 £250
% change year-on-year
-5.00% -
Number of hourly rates quoted 32 50 46
Average hourly rate £21.25 £25.00 £21.00
Average hourly rate % change year-on-year
-15.00% +19.04%
90% offered a hourly rate of more than £16.00 £17.45 £16.50
10% offered a hourly rate of more than £27.77 £47.25 £29.00
UK excluding London average hourly rate £20.60 £24.25 £20.03
% change year-on-year
-15.04% +21.06%
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51988 44191 56201
As % of all contract IT jobs located in the UK 92.28% 92.47% 92.70%
Number of daily rates quoted 31587 25300 30909
Average daily rate £390 £400 £400
Average daily rate % change year-on-year
-2.50% -
90% offered a daily rate of more than £230 £238 £238
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2072 2201 2627
Average hourly rate £17.50 £18.00 £19.50
Average hourly rate % change year-on-year
-2.77% -7.69%
90% offered a hourly rate of more than £11.00 £11.00 £11.37
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £17.50 £19.21
% change year-on-year
-2.85% -8.90%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support within the UK.

3rd Line Support Daily Rate Trend in the UK

3rd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 17 April 2014.

3rd Line Support Daily Rate Histogram in the UK

3rd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support within the UK.

3rd Line Support Hourly Rate Trend in the UK

3rd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 17 April 2014.

3rd Line Support Hourly Rate Histogram in the UK

3rd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 17 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -31 252 £268 - 91
London -25 99 £300 -2.83% 21
South East -14 60 £241 -10.64% 29
City of London -7 31 £290 -3.33% 4
East of England -27 27 £213 -4.49% 10
West Midlands -12 21 £243 +31.08% 6
North West -26 16 £249 -9.40% 6
Hampshire +6 15 £190 -27.61% 5
Berkshire -16 14 £268 -0.92% 6
Yorkshire -4 13 £300 +31.86% 3
Buckinghamshire -21 12 £238 +5.55% 1
South West -30 11 £325 +62.50% 10
Surrey -17 8 £325 +6.55% 10
Norfolk +13 7 £200 - 1
Hertfordshire -7 7 £223 -36.42% 3
Milton Keynes -24 7 £220 -18.13%
Manchester -14 5 £198 +58.20% 5
Essex - 5 £238 -
Bracknell 0 4 £300 - 1
Devon -2 4 £425 +112.50% 1
Portsmouth -4 4 £170 -24.44%
Birmingham -10 4 £185 -11.90% 2
Reading -12 4 £275 +10.00% 1
Bedfordshire -14 4 £200 -18.36% 3
Leeds -15 4 £306 +11.36%
Scotland -17 4 £350 +20.68% 1
Lancashire -19 4 £209 -
Cheshire -20 4 £365 +21.58% 1
West Yorkshire -23 4 £306 +11.36%
Worcestershire - 4 - - 1

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 17 April 2014, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 357 (74.38%) Windows
2 263 (54.79%) Active Directory
3 202 (42.08%) VMware
4 186 (38.75%) Windows Server 2008
5 179 (37.29%) Microsoft
6 174 (36.25%) MS Exchange
7 135 (28.13%) Windows Server 2003
8 119 (24.79%) Citrix
9 108 (22.50%) Exchange Server 2010
10 106 (22.08%) Windows 7
11 94 (19.58%) SQL
12 93 (19.38%) Cisco
13 84 (17.50%) ITIL
14 74 (15.42%) VMware Infrastructure
15 70 (14.58%) MS Excel
15 70 (14.58%) Windows XP
16 69 (14.38%) Firewall
17 68 (14.17%) DNS
18 62 (12.92%) SAN
18 62 (12.92%) SCCM
19 61 (12.71%) Microsoft Certification
20 54 (11.25%) SQL Server
21 53 (11.04%) MS Office
22 52 (10.83%) Windows Server 2012
23 51 (10.63%) MCSE
24 49 (10.21%) Finance
25 48 (10.00%) HP
26 47 (9.79%) DHCP
27 45 (9.38%) Exchange Server 2007
28 44 (9.17%) Exchange Server 2003

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 17 April 2014, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 174 (36.25%) MS Exchange
2 108 (22.50%) Exchange Server 2010
3 45 (9.38%) Exchange Server 2007
4 44 (9.17%) Exchange Server 2003
5 37 (7.71%) SharePoint
6 23 (4.79%) Blackberry Enterprise Server
7 17 (3.54%) Lync
8 14 (2.92%) IIS
8 14 (2.92%) IBM Notes
9 8 (1.67%) Exchange Server 2000
10 6 (1.25%) SharePoint 2010
11 5 (1.04%) Lotus Domino
12 4 (0.83%) Exchange Server 2013
13 3 (0.63%) Apache
14 2 (0.42%) Tomcat
14 2 (0.42%) SAS
14 2 (0.42%) WebLogic
14 2 (0.42%) Office Communications Server
15 1 (0.21%) JCAPS
15 1 (0.21%) Oracle Service Bus
Applications
1 70 (14.58%) MS Excel
2 53 (11.04%) MS Office
3 7 (1.46%) MS Visio
4 4 (0.83%) MS PowerPoint
5 1 (0.21%) Spreadsheet
5 1 (0.21%) AutoCAD
5 1 (0.21%) MS Project
Business Applications
1 4 (0.83%) Dynamics AX
2 1 (0.21%) SAP ERP
2 1 (0.21%) Remedy ITSM
2 1 (0.21%) Agresso
2 1 (0.21%) SAP FI
2 1 (0.21%) SAP FI/CO
2 1 (0.21%) Maximo
2 1 (0.21%) SAP CO
2 1 (0.21%) Dynamics CRM
Cloud Services
1 16 (3.33%) Office 365
2 1 (0.21%) IaaS
2 1 (0.21%) Cloud Computing
2 1 (0.21%) Microsoft Azure
Communications & Networking
1 69 (14.38%) Firewall
2 68 (14.17%) DNS
3 62 (12.92%) SAN
4 47 (9.79%) DHCP
5 41 (8.54%) TCP/IP
6 31 (6.46%) LAN
7 28 (5.83%) WAN
8 21 (4.38%) VoIP
9 17 (3.54%) VPN
9 17 (3.54%) Cisco ASA
10 16 (3.33%) Internet
11 13 (2.71%) Wi-Fi
11 13 (2.71%) NAS
12 11 (2.29%) Wireless
13 9 (1.88%) VLAN
14 6 (1.25%) Network Security
14 6 (1.25%) SMTP
15 5 (1.04%) SSL
15 5 (1.04%) NetScreen
15 5 (1.04%) MPLS
Database & Business Intelligence
1 54 (11.25%) SQL Server
2 21 (4.38%) SQL Server 2005
3 18 (3.75%) SQL Server 2008
4 16 (3.33%) Oracle Database
5 6 (1.25%) Oracle Database 11g
6 5 (1.04%) SQL Server Integration Services
7 4 (0.83%) SQL Server Reporting Services
7 4 (0.83%) SQL Server Analysis Services
7 4 (0.83%) DTS
7 4 (0.83%) RDBMS
7 4 (0.83%) Relational Database
8 3 (0.63%) Oracle Database 10g
8 3 (0.63%) SQL Server 2000
8 3 (0.63%) MySQL
9 2 (0.42%) DB2
9 2 (0.42%) Oracle9i Database
9 2 (0.42%) SQL Server 2012
10 1 (0.21%) Oracle Database 12c
10 1 (0.21%) MS Access
10 1 (0.21%) FileMaker
Development Applications
1 3 (0.63%) Oracle Forms
1 3 (0.63%) Team Foundation Server
2 1 (0.21%) Ant
2 1 (0.21%) ClearCase
2 1 (0.21%) Eclipse
2 1 (0.21%) MSI
2 1 (0.21%) CruiseControl
2 1 (0.21%) Subversion
2 1 (0.21%) Maven
General
1 49 (10.21%) Finance
2 21 (4.38%) Banking
3 9 (1.88%) Back Office
4 8 (1.67%) Telecoms
5 7 (1.46%) Investment Banking
6 4 (0.83%) Retail
6 4 (0.83%) Financial Institution
7 3 (0.63%) Law
8 2 (0.42%) Pharmaceutical
8 2 (0.42%) Publishing
8 2 (0.42%) Retail Banking
9 1 (0.21%) Local Government
9 1 (0.21%) Legal
9 1 (0.21%) Manufacturing
Libraries, Frameworks & Software Standards
1 11 (2.29%) Application Packaging
2 7 (1.46%) .NET
2 7 (1.46%) XML
3 5 (1.04%) Web Services
4 3 (0.63%) HTML
4 3 (0.63%) Middleware
5 2 (0.42%) SAP Basis
5 2 (0.42%) DHTML
5 2 (0.42%) WSDL
5 2 (0.42%) J2EE
5 2 (0.42%) ASP.NET
5 2 (0.42%) Oracle Streams
6 1 (0.21%) jQuery
6 1 (0.21%) JAX-WS
6 1 (0.21%) SAP PI
6 1 (0.21%) Boost C++ Libraries
6 1 (0.21%) Kafka
6 1 (0.21%) WPF
6 1 (0.21%) EJB
6 1 (0.21%) JDBC
Miscellaneous
1 42 (8.75%) Blackberry
2 17 (3.54%) Clustering
3 12 (2.50%) NHS
4 10 (2.08%) iPhone
5 7 (1.46%) Fat Client
5 7 (1.46%) Thin Client
5 7 (1.46%) Management Information System
6 6 (1.25%) iPad
7 5 (1.04%) PDA
8 4 (0.83%) Replication
9 3 (0.63%) Mainframe
10 2 (0.42%) Client/Server
10 2 (0.42%) EPoS
10 2 (0.42%) Enterprise Storage
10 2 (0.42%) Video Conferencing
10 2 (0.42%) Statistics
10 2 (0.42%) Informatics
11 1 (0.21%) CMDB
11 1 (0.21%) FMCG
11 1 (0.21%) HP StorageWorks
Operating Systems
1 357 (74.38%) Windows
2 186 (38.75%) Windows Server 2008
3 135 (28.13%) Windows Server 2003
4 106 (22.08%) Windows 7
5 70 (14.58%) Windows XP
6 52 (10.83%) Windows Server 2012
7 44 (9.17%) Linux
8 37 (7.71%) UNIX
9 29 (6.04%) Windows 8
10 16 (3.33%) Windows 2000
11 15 (3.13%) Windows 2000 Server
12 11 (2.29%) Solaris
13 6 (1.25%) AIX
14 5 (1.04%) Android
14 5 (1.04%) Windows Vista
15 3 (0.63%) Windows Phone
15 3 (0.63%) Mac OS X
16 2 (0.42%) Apple iOS
17 1 (0.21%) Mac OS X Server
17 1 (0.21%) Windows Phone 8
Processes & Methodologies
1 84 (17.50%) ITIL
2 28 (5.83%) Migration
3 20 (4.17%) Change Management
3 20 (4.17%) Problem Management
4 15 (3.13%) Disaster Recovery
5 14 (2.92%) Time Management
6 12 (2.50%) Service Delivery
7 11 (2.29%) Service Management
7 11 (2.29%) Incident Management
8 10 (2.08%) Root Cause Analysis
8 10 (2.08%) Performance Tuning
9 9 (1.88%) Project Management
10 8 (1.67%) Data Protection
11 7 (1.46%) Capacity Planning
11 7 (1.46%) Load Balancing
12 6 (1.25%) Information Management
12 6 (1.25%) Business Continuity
12 6 (1.25%) Server Monitoring
13 5 (1.04%) Change Control
14 4 (0.83%) Continuous Improvement
Programming Languages
1 94 (19.58%) SQL
2 31 (6.46%) PowerShell
3 14 (2.92%) VB
4 9 (1.88%) T-SQL
4 9 (1.88%) VBScript
5 8 (1.67%) PL/SQL
6 7 (1.46%) Shell Script
7 6 (1.25%) C#
7 6 (1.25%) JavaScript
8 5 (1.04%) Perl
8 5 (1.04%) Java
9 3 (0.63%) Python
10 2 (0.42%) C++
11 1 (0.21%) COBOL
11 1 (0.21%) PHP
11 1 (0.21%) Bash Shell
11 1 (0.21%) JCL
11 1 (0.21%) VB.NET
11 1 (0.21%) VBA
Qualifications
1 61 (12.71%) Microsoft Certification
2 51 (10.63%) MCSE
3 39 (8.13%) Security Cleared
4 32 (6.67%) Cisco Certification
5 30 (6.25%) SC Cleared
6 28 (5.83%) CCNA
7 22 (4.58%) MCITP
8 17 (3.54%) VMware Certified Professional (VCP)
9 16 (3.33%) MCP
9 16 (3.33%) Citrix Certification
10 15 (3.13%) CCA
10 15 (3.13%) CCNP
11 13 (2.71%) MCTS
12 11 (2.29%) MCSA
13 10 (2.08%) Degree
14 8 (1.67%) DV Cleared
15 6 (1.25%) CCEA
15 6 (1.25%) ITIL Certification
16 4 (0.83%) CCSA
17 2 (0.42%) PRINCE2 Certification
Quality Assurance & Compliance
1 14 (2.92%) SLA
2 3 (0.63%) QA
2 3 (0.63%) PCI DSS
3 2 (0.42%) Sarbanes-Oxley
System Software
1 263 (54.79%) Active Directory
2 74 (15.42%) VMware Infrastructure
3 40 (8.33%) Hyper-V
3 40 (8.33%) vSphere
4 35 (7.29%) XenApp
5 15 (3.13%) VMware ESX
6 12 (2.50%) XenServer
7 11 (2.29%) XenDesktop
8 10 (2.08%) VMware ESXi
9 9 (1.88%) ISA Server
10 8 (1.67%) Microsoft App-V
11 4 (0.83%) Terminal Services
11 4 (0.83%) Veritas Volume Manager
11 4 (0.83%) Veritas File System
11 4 (0.83%) Veritas Cluster Server
11 4 (0.83%) VMware Workstation
12 3 (0.63%) VMware Server
12 3 (0.63%) Forefront TMG
13 2 (0.42%) UAG
13 2 (0.42%) Citrix Presentation Server
Systems Management
1 62 (12.92%) SCCM
2 23 (4.79%) Backup Exec
3 18 (3.75%) SCOM
4 12 (2.50%) NetBackup
5 7 (1.46%) MAILsweeper
5 7 (1.46%) WSUS
6 5 (1.04%) ARCserve
6 5 (1.04%) Symantec Enterprise Vault
7 4 (0.83%) SCDPM
7 4 (0.83%) SCVMM
7 4 (0.83%) Tivoli
8 3 (0.63%) Tivoli Storage Manager
8 3 (0.63%) EMC NetWorker
8 3 (0.63%) McAfee ePO
8 3 (0.63%) HP SIM
9 2 (0.42%) OpenView Configuration Management
9 2 (0.42%) MOM
9 2 (0.42%) Systems Management Server (SMS)
9 2 (0.42%) Oracle Enterprise Manager
10 1 (0.21%) CiscoWorks
Vendors
1 202 (42.08%) VMware
2 179 (37.29%) Microsoft
3 119 (24.79%) Citrix
4 93 (19.38%) Cisco
5 48 (10.00%) HP
6 28 (5.83%) Oracle
7 19 (3.96%) NetApp
8 16 (3.33%) Symantec
9 15 (3.13%) Lotus
10 12 (2.50%) CheckPoint
10 12 (2.50%) Dell
11 11 (2.29%) Juniper
12 10 (2.08%) EMC
12 10 (2.08%) McAfee
13 9 (1.88%) Veritas
14 8 (1.67%) Remedy
14 8 (1.67%) Clearswift
15 7 (1.46%) Sophos
15 7 (1.46%) Websense
15 7 (1.46%) Avaya
Leicester, Leicestershire
Applause IT Innovation
Rate: £140 - £180 per annum
Posted: 21 hours ago
Crawley, West Sussex
Launch IT Recruitment
Rate: Up to £22 per hour Excellent chance of extension.
Posted: Yesterday
Gloucester
Computer Futures
Rate: £300 - £400 per day
Posted: Yesterday
South East London
Keystream Technology
Rate: From £250 to £300 per day
Posted: 2 days ago
Horley
Hays IT - Uk Posting account
Posted: 3 days ago
Slough
Mint Recruitment Solutions
Rate: £220 - £250 per day
Posted: 3 days ago
West Malling, Kent
Global Technology Solutions Ltd
Rate: £240 - £250 per day
Posted: 6 days ago
Worcestershire
Roc Search
Posted: 6 days ago
South Yorkshire
Hays IT - Uk Posting account
Rate: £100.00 - £125.00 per day
Posted: 14 days ago
City of London
Computer Futures
Posted: 21 days ago