The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Third Line Support
Rank 354 356 334
Rank change year-on-year
+2 -22
Contract jobs requiring a 3rd Line Support 277 247 283
As % of all contract IT jobs located in the UK 0.49% 0.46% 0.49%
As % of the Job Titles category 0.53% 0.50% 0.53%
Number of daily rates quoted 163 132 128
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£250 £275 £273
Average daily rate % change year-on-year
-9.09% +0.91%
90% offered a daily rate of more than £175 £190 £201
10% offered a daily rate of more than £369 £348 £375
UK excluding London average daily rate £236 £270 £260
% change year-on-year
-12.50% +3.84%
Number of hourly rates quoted 26 32 39
Average hourly rate £21.50 £22.50 £22.50
Average hourly rate % change year-on-year
-4.44% -
90% offered a hourly rate of more than £15.75 £16.95 £16.50
10% offered a hourly rate of more than £37.25 £27.50 £26.10
UK excluding London average hourly rate £20.21 £22.50 £22.50
% change year-on-year
-10.20% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51961 49585 53705
As % of all contract IT jobs located in the UK 92.02% 92.76% 92.87%
Number of daily rates quoted 31503 29488 30138
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £234 £235
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 2007 2141 2629
Average hourly rate £17.00 £17.50 £19.00
Average hourly rate % change year-on-year
-2.85% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £17.00 £17.00 £18.00
% change year-on-year
- -5.55%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support within the UK.

3rd Line Support Daily Rate Trend in the UK

3rd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 2 September 2014.

3rd Line Support Daily Rate Histogram in the UK

3rd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support within the UK.

3rd Line Support Hourly Rate Trend in the UK

3rd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 2 September 2014.

3rd Line Support Hourly Rate Histogram in the UK

3rd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 259 £250 -9.09% 77
London +16 78 £300 +9.09% 25
South East -26 45 £238 -13.63% 18
West Midlands -7 32 £240 -4.00% 3
East of England -16 29 £210 -11.57% 5
North West +4 27 £254 -15.33% 12
Manchester +9 19 £254 -15.33% 3
South West -25 19 £250 -21.87% 8
City of London +38 18 £275 +14.58% 7
East Midlands +13 15 £218 -1.69%
Yorkshire +8 12 £263 +31.25% 6
Hampshire -13 11 £244 -12.94% 5
Oxfordshire +5 10 £220 - 3
Birmingham +3 10 £185 -20.85% 1
Surrey +1 10 £225 -12.62% 4
Scotland -4 10 £223 -25.83% 2
Cambridgeshire -2 9 £225 -
Worcester -1 8 £240 -20.00% 1
Worcestershire -1 8 £240 -20.00% 1
Suffolk -3 7 £199 -33.75% 1
Lincolnshire - 6 £200 -
Ipswich - 6 £208 -
Nottinghamshire +18 5 £235 +6.21%
Leeds +9 5 £309 +2.91% 2
West Yorkshire +4 5 £309 +23.50% 3
Kent -2 5 £350 -6.66%
Somerset -11 5 £325 +4.83% 2
Edinburgh -12 5 £171 -42.91% 1
North East -18 5 £250 -7.40%
Berkshire -18 5 £211 +0.59% 4

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 2 September 2014, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 422 (76.73%) Windows
2 321 (58.36%) Active Directory
3 249 (45.27%) VMware
4 231 (42.00%) Windows Server 2008
5 210 (38.18%) Microsoft
6 208 (37.82%) MS Exchange
7 157 (28.55%) Windows 7
8 144 (26.18%) Citrix
9 139 (25.27%) Windows Server 2003
10 118 (21.45%) Exchange Server 2010
11 106 (19.27%) Cisco
12 98 (17.82%) ITIL
13 90 (16.36%) VMware Infrastructure
14 88 (16.00%) MS Office
14 88 (16.00%) Windows XP
15 84 (15.27%) SAN
16 81 (14.73%) Microsoft Certification
17 73 (13.27%) Windows Server 2012
18 72 (13.09%) SQL
19 68 (12.36%) Firewall
20 67 (12.18%) DNS
20 67 (12.18%) SCCM
21 62 (11.27%) MCSE
22 61 (11.09%) SQL Server
23 60 (10.91%) WAN
24 59 (10.73%) LAN
25 57 (10.36%) MS Excel
26 55 (10.00%) XenApp
27 54 (9.82%) TCP/IP
28 53 (9.64%) Finance

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 2 September 2014, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 208 (37.82%) MS Exchange
2 118 (21.45%) Exchange Server 2010
3 53 (9.64%) Exchange Server 2007
3 53 (9.64%) Exchange Server 2003
4 41 (7.45%) SharePoint
5 23 (4.18%) Blackberry Enterprise Server
6 19 (3.45%) IIS
6 19 (3.45%) Lync
7 14 (2.55%) IBM Notes
8 11 (2.00%) Exchange Server 2013
9 5 (0.91%) Exchange Server 2000
9 5 (0.91%) Apache
10 3 (0.55%) SharePoint 2010
11 2 (0.36%) Oracle Service Bus
11 2 (0.36%) OpenStack
11 2 (0.36%) SharePoint Server
11 2 (0.36%) WebLogic
11 2 (0.36%) SAS
12 1 (0.18%) Site Server
12 1 (0.18%) WebLogic Portal
Applications
1 88 (16.00%) MS Office
2 57 (10.36%) MS Excel
3 6 (1.09%) MS Visio
4 2 (0.36%) MS PowerPoint
5 1 (0.18%) MicroStation
5 1 (0.18%) MS Project
5 1 (0.18%) AutoCAD
Business Applications
1 8 (1.45%) Dynamics AX
2 1 (0.18%) SAP ERP
2 1 (0.18%) Academy Housing
2 1 (0.18%) Academy Revenues and Benefits
2 1 (0.18%) assyst
Cloud Services
1 31 (5.64%) Office 365
2 2 (0.36%) Microsoft Azure
3 1 (0.18%) Amazon AWS
Communications & Networking
1 84 (15.27%) SAN
2 68 (12.36%) Firewall
3 67 (12.18%) DNS
4 60 (10.91%) WAN
5 59 (10.73%) LAN
6 54 (9.82%) TCP/IP
7 46 (8.36%) DHCP
8 27 (4.91%) VoIP
9 20 (3.64%) VLAN
10 19 (3.45%) NAS
11 16 (2.91%) VPN
12 10 (1.82%) Wireless
13 9 (1.64%) Wi-Fi
13 9 (1.64%) iSCSI
13 9 (1.64%) MPLS
14 8 (1.45%) Internet
15 7 (1.27%) Network Security
16 6 (1.09%) 3G
17 5 (0.91%) DSL
17 5 (0.91%) BIG-IP
Database & Business Intelligence
1 61 (11.09%) SQL Server
2 19 (3.45%) SQL Server 2008
3 13 (2.36%) SQL Server 2005
4 8 (1.45%) Oracle Database
5 6 (1.09%) Oracle Database 11g
6 5 (0.91%) Crystal Reports
6 5 (0.91%) Cognos Impromptu
7 4 (0.73%) MySQL
8 3 (0.55%) Oracle Database 10g
9 2 (0.36%) RDBMS
9 2 (0.36%) Oracle9i Database
9 2 (0.36%) Relational Database
9 2 (0.36%) SQL Server 2012
10 1 (0.18%) Oracle ODI
10 1 (0.18%) Oracle Database 12c
10 1 (0.18%) QlikView
10 1 (0.18%) MongoDB
10 1 (0.18%) Oracle Exadata
10 1 (0.18%) Data Warehouse
10 1 (0.18%) PowerCenter
Development Applications
1 2 (0.36%) VSS/SourceSafe
1 2 (0.36%) MSI
2 1 (0.18%) Introscope
2 1 (0.18%) JIRA
2 1 (0.18%) ProC
2 1 (0.18%) Visual Studio
General
1 53 (9.64%) Finance
2 15 (2.73%) Banking
3 12 (2.18%) Back Office
3 12 (2.18%) Telecoms
4 7 (1.27%) Law
5 5 (0.91%) Legal
6 3 (0.55%) Retail
7 2 (0.36%) Advertising
7 2 (0.36%) Retail Banking
7 2 (0.36%) Front Office
7 2 (0.36%) French Language
8 1 (0.18%) Corporate Banking
8 1 (0.18%) Publishing
8 1 (0.18%) Military
8 1 (0.18%) Multimedia
8 1 (0.18%) Investment Banking
8 1 (0.18%) Local Government
Libraries, Frameworks & Software Standards
1 7 (1.27%) Application Packaging
2 6 (1.09%) Web Services
3 4 (0.73%) XML
3 4 (0.73%) .NET
4 2 (0.36%) J2EE
4 2 (0.36%) WSDL
4 2 (0.36%) Middleware
5 1 (0.18%) EDIFACT
5 1 (0.18%) SAP Basis
5 1 (0.18%) Spring
5 1 (0.18%) XMPP
5 1 (0.18%) .NET Framework
5 1 (0.18%) Flash
5 1 (0.18%) EDI
5 1 (0.18%) ASP.NET
5 1 (0.18%) HTML
5 1 (0.18%) WCF
5 1 (0.18%) WF
5 1 (0.18%) SAP PI
5 1 (0.18%) Kafka
Miscellaneous
1 45 (8.18%) Blackberry
2 16 (2.91%) Thin Client
2 16 (2.91%) Fat Client
3 12 (2.18%) NHS
4 11 (2.00%) PDA
5 8 (1.45%) Management Information System
6 7 (1.27%) Clustering
7 6 (1.09%) Replication
8 5 (0.91%) iPad
8 5 (0.91%) Computer Science
8 5 (0.91%) iPhone
9 3 (0.55%) Video Conferencing
9 3 (0.55%) Hedge funds
9 3 (0.55%) Client/Server
10 2 (0.36%) EPoS
10 2 (0.36%) Firmware
10 2 (0.36%) Data Protection Act
10 2 (0.36%) Enterprise Software
10 2 (0.36%) EqualLogic
11 1 (0.18%) HP StorageWorks
Operating Systems
1 422 (76.73%) Windows
2 231 (42.00%) Windows Server 2008
3 157 (28.55%) Windows 7
4 139 (25.27%) Windows Server 2003
5 88 (16.00%) Windows XP
6 73 (13.27%) Windows Server 2012
7 49 (8.91%) Windows 8
8 35 (6.36%) Linux
9 25 (4.55%) UNIX
10 10 (1.82%) Mac OS
11 9 (1.64%) Windows 2000 Server
12 8 (1.45%) Mac OS X
13 7 (1.27%) Apple iOS
13 7 (1.27%) Android
14 6 (1.09%) Windows 2000
15 5 (0.91%) Solaris
16 3 (0.55%) Windows Vista
16 3 (0.55%) Windows Phone
17 2 (0.36%) Red Hat Enterprise Linux
18 1 (0.18%) Fedora
Processes & Methodologies
1 98 (17.82%) ITIL
2 29 (5.27%) Migration
3 19 (3.45%) Business Continuity
4 18 (3.27%) Capacity Planning
5 17 (3.09%) Disaster Recovery
5 17 (3.09%) Service Management
6 16 (2.91%) Problem Management
7 15 (2.73%) Service Delivery
8 13 (2.36%) Change Management
9 11 (2.00%) Incident Management
10 10 (1.82%) PRINCE2
11 8 (1.45%) Project Management
11 8 (1.45%) Root Cause Analysis
12 6 (1.09%) Performance Tuning
12 6 (1.09%) Network Management
12 6 (1.09%) ITSM
13 5 (0.91%) Logistics
13 5 (0.91%) Change Control
13 5 (0.91%) Performance Monitoring
14 4 (0.73%) Network Monitoring
Programming Languages
1 72 (13.09%) SQL
2 21 (3.82%) PowerShell
3 15 (2.73%) VBScript
4 9 (1.64%) Perl
5 6 (1.09%) T-SQL
5 6 (1.09%) VB
6 4 (0.73%) Java
6 4 (0.73%) PL/SQL
7 2 (0.36%) PHP
7 2 (0.36%) Shell Script
8 1 (0.18%) Python
8 1 (0.18%) R
8 1 (0.18%) C
8 1 (0.18%) C#
Qualifications
1 81 (14.73%) Microsoft Certification
2 62 (11.27%) MCSE
3 47 (8.55%) Security Cleared
4 41 (7.45%) SC Cleared
5 32 (5.82%) MCITP
6 31 (5.64%) Cisco Certification
7 28 (5.09%) MCP
8 24 (4.36%) CCNA
9 19 (3.45%) VMware Certified Professional (VCP)
10 17 (3.09%) MCTS
10 17 (3.09%) CCNP
10 17 (3.09%) MCSA
11 15 (2.73%) Citrix Certification
12 14 (2.55%) CCA
13 8 (1.45%) DV Cleared
14 6 (1.09%) ITIL Certification
14 6 (1.09%) CCSA
15 5 (0.91%) Degree
15 5 (0.91%) A+ Certification
16 4 (0.73%) PRINCE2 Certification
Quality Assurance & Compliance
1 26 (4.73%) SLA
2 2 (0.36%) PCI DSS
3 1 (0.18%) QA
System Software
1 321 (58.36%) Active Directory
2 90 (16.36%) VMware Infrastructure
3 55 (10.00%) XenApp
4 41 (7.45%) Hyper-V
5 31 (5.64%) XenDesktop
6 29 (5.27%) vSphere
7 24 (4.36%) XenServer
8 19 (3.45%) VMware ESX
9 14 (2.55%) Terminal Services
10 11 (2.00%) Microsoft App-V
10 11 (2.00%) VMware Server
11 9 (1.64%) VMware ESXi
12 7 (1.27%) Citrix Presentation Server
13 5 (0.91%) Xen
13 5 (0.91%) NLBS
13 5 (0.91%) ISA Server
14 4 (0.73%) MetaFrame
14 4 (0.73%) UAG
15 3 (0.55%) DFS Replication
15 3 (0.55%) Terminal Server
Systems Management
1 67 (12.18%) SCCM
2 29 (5.27%) Backup Exec
3 10 (1.82%) NetBackup
3 10 (1.82%) ARCserve
4 9 (1.64%) SCOM
5 8 (1.45%) WSUS
6 5 (0.91%) Norton AntiVirus
7 4 (0.73%) HP SIM
8 3 (0.55%) FortiGate
8 3 (0.55%) Systems Management Server (SMS)
9 2 (0.36%) Oracle Enterprise Manager
9 2 (0.36%) EMC NetWorker
9 2 (0.36%) MOM
9 2 (0.36%) Nagios
9 2 (0.36%) Symantec Endpoint Protection
9 2 (0.36%) HP Data Protector
10 1 (0.18%) Zenoss
10 1 (0.18%) McAfee ePO
10 1 (0.18%) PureDisk
10 1 (0.18%) Tivoli Endpoint Manager
Vendors
1 249 (45.27%) VMware
2 210 (38.18%) Microsoft
3 144 (26.18%) Citrix
4 106 (19.27%) Cisco
5 44 (8.00%) HP
6 30 (5.45%) Dell
7 23 (4.18%) Symantec
8 19 (3.45%) NetApp
9 18 (3.27%) Oracle
10 17 (3.09%) CheckPoint
11 14 (2.55%) Lotus
11 14 (2.55%) EMC
12 13 (2.36%) Juniper
13 12 (2.18%) Apple
14 9 (1.64%) Avaya
15 8 (1.45%) Intel
15 8 (1.45%) Remedy
15 8 (1.45%) Veeam
15 8 (1.45%) SolarWinds
16 7 (1.27%) McAfee
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