The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 30 June 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jun 2015
Same period 2014 Same period 2013
Third Line Support
Rank 329 342 284
Rank change year-on-year
+13 -58
Contract jobs requiring a 3rd Line Support 321 283 324
As % of all contract IT jobs located in the UK 0.57% 0.53% 0.66%
As % of the Job Titles category 0.62% 0.57% 0.71%
Number of daily rates quoted 205 164 170
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£275 £236 £288
Average daily rate % change year-on-year
+16.40% -17.82%
90% offered a daily rate of more than £180 £163 £200
10% offered a daily rate of more than £375 £333 £375
UK excluding London average daily rate £275 £223 £285
% change year-on-year
+23.15% -21.65%
Number of hourly rates quoted 33 29 42
Average hourly rate £21.00 £20.00 £23.50
Average hourly rate % change year-on-year
+5.00% -14.89%
90% offered a hourly rate of more than £17.00 £16.00 £16.65
10% offered a hourly rate of more than £39.00 £22.80 £27.50
UK excluding London average hourly rate £21.00 £19.50 £21.50
% change year-on-year
+7.69% -9.30%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
51861 49855 45545
As % of all contract IT jobs located in the UK 92.44% 92.57% 92.58%
Number of daily rates quoted 32669 30609 26369
Average daily rate £400 £395 £400
Average daily rate % change year-on-year
+1.26% -1.25%
90% offered a daily rate of more than £250 £230 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1945 1977 2127
Average hourly rate £16.60 £16.50 £18.50
Average hourly rate % change year-on-year
+0.60% -10.81%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £40.15 £40.00 £41.50
UK excluding London average hourly rate £16.25 £16.50 £17.50
% change year-on-year
-1.51% -5.71%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support within the UK.

3rd Line Support Daily Rate Trend in the UK

3rd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 30 June 2015.

3rd Line Support Daily Rate Histogram in the UK

3rd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support within the UK.

3rd Line Support Hourly Rate Trend in the UK

3rd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 30 June 2015.

3rd Line Support Hourly Rate Histogram in the UK

3rd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 30 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 303 £275 +15.78% 75
London +21 114 £300 +2.39% 21
South East +7 75 £277 +9.16% 14
North West -2 34 £288 +16.56% 16
South West +20 26 £225 -10.00% 8
Manchester +7 26 £288 +23.65% 7
East of England -28 22 £225 +12.50% 4
City of London -1 19 £250 - 4
West Sussex -4 16 £295 -48.24% 1
West Midlands -16 13 £175 -27.83% 6
Buckinghamshire +8 12 £277 +10.80% 1
Surrey +5 12 £300 -0.82% 4
Oxfordshire -15 11 £288 +38.55% 1
Yorkshire -20 11 £213 -19.04% 3
Wiltshire +8 9 £405 +92.85% 1
Milton Keynes +3 9 £289 +15.40% 1
Swindon +8 8 £405 +92.85%
Crawley -2 8 £375 -34.21%
Hampshire -4 8 £250 +31.57% 1
West Yorkshire -14 8 £200 -38.46% 1
East Midlands -17 8 £305 +46.98% 3
Somerset +15 7 £225 -30.76% 1
Leeds -10 7 £206 -28.26% 1
Norfolk -4 6 £190 -5.00%
East Sussex -5 6 - -
Berkshire -6 6 - - 6
Lewes +5 5 - -
Ipswich +2 5 £225 +12.50%
Suffolk -1 5 £225 +12.50%
Hertfordshire -13 5 £235 +39.40%

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 30 June 2015, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 455 (75.96%) Windows
2 342 (57.10%) Active Directory
3 310 (51.75%) VMware
4 249 (41.57%) Windows Server 2008
5 246 (41.07%) Microsoft
6 211 (35.23%) MS Exchange
7 176 (29.38%) Citrix
8 160 (26.71%) Windows Server 2012
9 140 (23.37%) VMware Infrastructure
10 139 (23.21%) Windows Server 2003
10 139 (23.21%) SQL
11 132 (22.04%) ITIL
12 113 (18.86%) SCCM
13 111 (18.53%) Cisco
14 102 (17.03%) Exchange Server 2010
15 93 (15.53%) SAN
16 92 (15.36%) Windows 7
17 90 (15.03%) Hyper-V
18 87 (14.52%) Firewall
19 82 (13.69%) Microsoft Certification
20 76 (12.69%) SQL Server
21 73 (12.19%) IIS
22 71 (11.85%) DNS
23 70 (11.69%) WAN
24 68 (11.35%) SharePoint
25 67 (11.19%) LAN
25 67 (11.19%) XenApp
26 63 (10.52%) vSphere
26 63 (10.52%) MS Excel
27 62 (10.35%) MS Office

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 30 June 2015, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 211 (35.23%) MS Exchange
2 102 (17.03%) Exchange Server 2010
3 73 (12.19%) IIS
4 68 (11.35%) SharePoint
5 50 (8.35%) Lync
6 49 (8.18%) Exchange Server 2013
7 41 (6.84%) Exchange Server 2003
8 31 (5.18%) Exchange Server 2007
9 25 (4.17%) Blackberry Enterprise Server
10 9 (1.50%) SharePoint 2010
11 7 (1.17%) IBM Notes
12 6 (1.00%) WebSphere
13 5 (0.83%) Exchange Server 2000
13 5 (0.83%) Tomcat
13 5 (0.83%) BizTalk Server
14 4 (0.67%) IBM HTTP Server
14 4 (0.67%) JBoss
14 4 (0.67%) SharePoint 2013
15 3 (0.50%) Oracle Service Bus
15 3 (0.50%) Apache
Applications
1 63 (10.52%) MS Excel
2 62 (10.35%) MS Office
3 1 (0.17%) AutoCAD
3 1 (0.17%) Spreadsheet
Business Applications
1 11 (1.84%) Dynamics CRM
2 3 (0.50%) SAP CRM
3 1 (0.17%) Line 500
3 1 (0.17%) Oracle 11i
3 1 (0.17%) Oracle EBS
Cloud Services
1 54 (9.02%) Office 365
2 22 (3.67%) Microsoft Azure
3 14 (2.34%) Amazon AWS
4 3 (0.50%) PaaS
5 2 (0.33%) IaaS
5 2 (0.33%) Virtual Private Cloud
6 1 (0.17%) Cloud Computing
6 1 (0.17%) Google Cloud Platform
Communications & Networking
1 93 (15.53%) SAN
2 87 (14.52%) Firewall
3 71 (11.85%) DNS
4 70 (11.69%) WAN
5 67 (11.19%) LAN
6 57 (9.52%) DHCP
7 30 (5.01%) VPN
8 29 (4.84%) TCP/IP
9 28 (4.67%) VoIP
10 20 (3.34%) MPLS
11 17 (2.84%) VLAN
12 16 (2.67%) Internet
13 14 (2.34%) Network Security
14 13 (2.17%) iSCSI
14 13 (2.17%) Cisco ASA
14 13 (2.17%) Wireless
15 12 (2.00%) BIG-IP
16 10 (1.67%) Wi-Fi
16 10 (1.67%) DSL
17 9 (1.50%) Cisco Nexus
Database & Business Intelligence
1 76 (12.69%) SQL Server
2 27 (4.51%) SQL Server 2008
3 20 (3.34%) SQL Server 2005
4 10 (1.67%) SQL Server 2012
5 9 (1.50%) MySQL
6 5 (0.83%) Oracle Database
7 4 (0.67%) JasperReports
8 3 (0.50%) PostgreSQL
8 3 (0.50%) Oracle Database 11g
8 3 (0.50%) Crystal Reports
8 3 (0.50%) Oracle Database 12c
9 2 (0.33%) Oracle Database 10g
9 2 (0.33%) SQL Server Integration Services
10 1 (0.17%) SQL Server Reporting Services
10 1 (0.17%) Sybase ASE
10 1 (0.17%) SQL Server 2000
10 1 (0.17%) SQLPlus
10 1 (0.17%) IDOL
10 1 (0.17%) Oracle9i Database
10 1 (0.17%) Data Mining
Development Applications
1 5 (0.83%) Octopus Deploy
2 4 (0.67%) Maven
3 3 (0.50%) Jenkins
3 3 (0.50%) Ant
4 1 (0.17%) Visual Studio
4 1 (0.17%) PVCS
4 1 (0.17%) MSI
4 1 (0.17%) Subversion
4 1 (0.17%) JIRA
4 1 (0.17%) Oracle APEX
General
1 46 (7.68%) Finance
2 17 (2.84%) Telecoms
3 11 (1.84%) Retail
4 7 (1.17%) Law
5 6 (1.00%) Legal
5 6 (1.00%) Banking
6 4 (0.67%) Automotive
7 3 (0.50%) Marketing
8 2 (0.33%) Back Office
8 2 (0.33%) Financial Institution
9 1 (0.17%) Front Office
9 1 (0.17%) Manufacturing
9 1 (0.17%) Advertising
9 1 (0.17%) Publishing
9 1 (0.17%) Military
9 1 (0.17%) Online Betting
9 1 (0.17%) Investment Banking
9 1 (0.17%) General Ledger
9 1 (0.17%) Local Government
Libraries, Frameworks & Software Standards
1 12 (2.00%) Middleware
2 8 (1.34%) Web Services
3 5 (0.83%) .NET
3 5 (0.83%) Application Packaging
4 4 (0.67%) LAMP
4 4 (0.67%) J2EE
4 4 (0.67%) HTML
5 3 (0.50%) X-Windows
6 2 (0.33%) Spring
6 2 (0.33%) JSP
7 1 (0.17%) WebSphere MQ
7 1 (0.17%) ASP.NET
7 1 (0.17%) COM
7 1 (0.17%) CSS
7 1 (0.17%) Java EE
7 1 (0.17%) TIBCO EMS
7 1 (0.17%) Hibernate
Miscellaneous
1 30 (5.01%) Blackberry
2 28 (4.67%) Clustering
2 28 (4.67%) Data Centre
3 17 (2.84%) Analytical Skills
4 15 (2.50%) Replication
5 14 (2.34%) NHS
6 13 (2.17%) Management Information System
7 10 (1.67%) Fat Client
7 10 (1.67%) Thin Client
8 9 (1.50%) Client/Server
9 8 (1.34%) Computer Science
10 6 (1.00%) PKI
11 4 (0.67%) Fixed Income
11 4 (0.67%) iPhone
11 4 (0.67%) iPad
12 3 (0.50%) Hedge funds
13 2 (0.33%) Enterprise Storage
13 2 (0.33%) User Experience
13 2 (0.33%) Video Conferencing
13 2 (0.33%) PDA
Operating Systems
1 455 (75.96%) Windows
2 249 (41.57%) Windows Server 2008
3 160 (26.71%) Windows Server 2012
4 139 (23.21%) Windows Server 2003
5 92 (15.36%) Windows 7
6 48 (8.01%) Linux
7 36 (6.01%) Windows XP
8 21 (3.51%) Windows 8
9 17 (2.84%) UNIX
10 11 (1.84%) Windows 2000 Server
11 10 (1.67%) Windows 2000
12 9 (1.50%) Solaris
13 8 (1.34%) Android
14 7 (1.17%) Red Hat Enterprise Linux
15 6 (1.00%) Windows NT
16 5 (0.83%) Mac OS X
16 5 (0.83%) Apple iOS
17 3 (0.50%) CentOS
17 3 (0.50%) Windows Vista
18 2 (0.33%) Ubuntu
Processes & Methodologies
1 132 (22.04%) ITIL
2 38 (6.34%) Problem Management
3 35 (5.84%) Migration
4 27 (4.51%) Disaster Recovery
5 26 (4.34%) Change Management
6 21 (3.51%) Service Management
7 19 (3.17%) Service Delivery
8 16 (2.67%) Business Continuity
9 15 (2.50%) Performance Management
10 14 (2.34%) Configuration Management
11 13 (2.17%) CRM
12 12 (2.00%) PRINCE2
12 12 (2.00%) ITSM
13 11 (1.84%) BCP
13 11 (1.84%) Business Continuity Planning
14 10 (1.67%) Kalman Filter
14 10 (1.67%) Incident Management
14 10 (1.67%) Network Management
14 10 (1.67%) Root Cause Analysis
15 9 (1.50%) Capacity Planning
Programming Languages
1 139 (23.21%) SQL
2 54 (9.02%) PowerShell
3 18 (3.01%) VBScript
4 17 (2.84%) T-SQL
5 12 (2.00%) Shell Script
6 9 (1.50%) VB
6 9 (1.50%) Java
7 6 (1.00%) JavaScript
8 4 (0.67%) Python
9 3 (0.50%) C
10 2 (0.33%) PL/SQL
11 1 (0.17%) Bash Shell
11 1 (0.17%) C#
11 1 (0.17%) Perl
Qualifications
1 82 (13.69%) Microsoft Certification
2 58 (9.68%) MCSE
3 49 (8.18%) Cisco Certification
4 48 (8.01%) Security Cleared
5 38 (6.34%) SC Cleared
6 36 (6.01%) CCNA
7 31 (5.18%) MCP
8 23 (3.84%) CCNP
8 23 (3.84%) VMware Certified Professional (VCP)
9 21 (3.51%) MCITP
10 19 (3.17%) MCSA
11 16 (2.67%) CCA
11 16 (2.67%) Citrix Certification
12 15 (2.50%) Degree
13 12 (2.00%) DV Cleared
14 10 (1.67%) MCTS
15 7 (1.17%) CCEA
16 6 (1.00%) CCIE
17 5 (0.83%) MCSD
18 4 (0.67%) HND
Quality Assurance & Compliance
1 33 (5.51%) SLA
2 8 (1.34%) ISO/IEC 27001
3 1 (0.17%) QA
System Software
1 342 (57.10%) Active Directory
2 140 (23.37%) VMware Infrastructure
3 90 (15.03%) Hyper-V
4 67 (11.19%) XenApp
5 63 (10.52%) vSphere
6 35 (5.84%) XenDesktop
7 30 (5.01%) VMware ESX
8 15 (2.50%) VMware ESXi
9 12 (2.00%) Microsoft App-V
10 11 (1.84%) Citrix Presentation Server
11 10 (1.67%) Xen
11 10 (1.67%) NLBS
12 9 (1.50%) Terminal Services
13 8 (1.34%) vCloud
14 7 (1.17%) VMware Workstation
15 5 (0.83%) Forefront TMG
16 4 (0.67%) UAG
17 3 (0.50%) DFS Replication
17 3 (0.50%) XenServer
18 2 (0.33%) ISA Server
Systems Management
1 113 (18.86%) SCCM
2 47 (7.85%) SCOM
3 31 (5.18%) WSUS
4 23 (3.84%) Backup Exec
5 11 (1.84%) NetBackup
6 9 (1.50%) Systems Management Server (SMS)
7 8 (1.34%) Nagios
8 7 (1.17%) SCVMM
8 7 (1.17%) Forefront Identity Manager
9 6 (1.00%) AirWatch
10 5 (0.83%) Icinga
11 4 (0.67%) SolarWinds Orion
11 4 (0.67%) McAfee ePO
11 4 (0.67%) OVSD
12 3 (0.50%) HP Data Protector
12 3 (0.50%) ARCserve
12 3 (0.50%) OpenView
12 3 (0.50%) Tivoli
12 3 (0.50%) Symantec Enterprise Vault
13 2 (0.33%) Hyperic
Vendors
1 310 (51.75%) VMware
2 246 (41.07%) Microsoft
3 176 (29.38%) Citrix
4 111 (18.53%) Cisco
5 54 (9.02%) HP
6 29 (4.84%) Dell
7 26 (4.34%) CheckPoint
8 25 (4.17%) Symantec
9 21 (3.51%) Oracle
10 20 (3.34%) NetApp
10 20 (3.34%) McAfee
11 18 (3.01%) Sophos
12 16 (2.67%) Juniper
13 12 (2.00%) Lotus
14 11 (1.84%) Red Hat
15 10 (1.67%) IBM
16 9 (1.50%) EMC
16 9 (1.50%) Veeam
17 8 (1.34%) Apple
18 7 (1.17%) CommVault
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HAYS INFORMATION TECHNOLOGY
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Rate: Unspecified Markets Rates - 3 Months initially
Posted: Yesterday
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Rate: £250 - £300 Per Day
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Rate: £300 - £350 per day
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Bracknell, Berkshire
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Rate: £150 - £250 per day
Posted: 5 days ago
Manchester
Computer Futures
Rate: £200 - £250 per annum + competitive
Posted: 6 days ago
London
Explore Group
Rate: £300 - £375 per day
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Nottingham
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Rate: competitive
Posted: 7 days ago
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Rate: £130 - £150 per day + DOE
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West London
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Rate: £250 - £350 per day
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City of London
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Rate: £300 - £400 per day
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London
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Rate: £0.00 per day + Negotiable
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Rate: £200 - £250 per day
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Rate: £300.00 per day
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Leicestershire
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