The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Third Line Support
Rank 363 356 325
Rank change year-on-year
-7 -31
Contract jobs requiring a 3rd Line Support 271 241 279
As % of all contract IT jobs located in the UK 0.47% 0.46% 0.52%
As % of the Job Titles category 0.51% 0.50% 0.56%
Number of daily rates quoted 172 128 145
Average daily rate
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of your Daily Rate
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£275 £275 £270
Average daily rate % change year-on-year
- +1.85%
90% offered a daily rate of more than £175 £188 £175
10% offered a daily rate of more than £385 £333 £375
UK excluding London average daily rate £260 £270 £263
% change year-on-year
-3.70% +2.85%
Number of hourly rates quoted 24 33 37
Average hourly rate £22.50 £22.75 £21.00
Average hourly rate % change year-on-year
-1.09% +8.33%
90% offered a hourly rate of more than £16.08 £17.30 £16.30
10% offered a hourly rate of more than £29.25 £27.50 £25.90
UK excluding London average hourly rate £22.50 £22.85 £20.50
% change year-on-year
-1.53% +11.46%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52636 48524 50207
As % of all contract IT jobs located in the UK 90.72% 92.71% 93.17%
Number of daily rates quoted 33069 29347 28320
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £225 £225
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 2112 2131 2472
Average hourly rate £16.16 £17.00 £18.00
Average hourly rate % change year-on-year
-4.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £39.00 £40.50
UK excluding London average hourly rate £16.00 £16.50 £17.50
% change year-on-year
-3.03% -5.71%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support within the UK.

3rd Line Support Daily Rate Trend in the UK

3rd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 31 October 2014.

3rd Line Support Daily Rate Histogram in the UK

3rd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support within the UK.

3rd Line Support Hourly Rate Trend in the UK

3rd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 31 October 2014.

3rd Line Support Hourly Rate Histogram in the UK

3rd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -13 254 £275 - 84
London +2 88 £300 +9.09% 19
South East -26 53 £275 - 21
South West -16 30 £228 -6.18% 12
West Midlands +3 20 £350 +35.26% 10
East Midlands +13 19 £198 -3.65% 4
Hampshire -19 17 £250 -9.09% 4
East of England -28 17 £169 -19.25% 7
City of London +12 14 £325 +6.12% 5
North West -7 14 £255 -18.56% 8
Berkshire 0 12 £275 -8.33% 8
Yorkshire +2 11 £290 +9.43% 3
Birmingham +2 10 £450 +95.65% 3
Scotland +2 9 £293 +20.49%
Kent +4 8 £344 +10.00%
Southampton -4 7 £225 -18.18% 1
Edinburgh -4 7 £260 -25.71%
West Yorkshire -6 7 £285 - 2
Leeds -7 7 £285 - 1
Wiltshire -8 7 £228 -12.50% 1
Manchester -9 7 £255 -21.69% 6
Nottinghamshire +12 6 £254 -7.72% 2
Surrey -15 6 £175 -27.08% 3
Leicestershire +14 5 £190 -7.31% 1
Nottingham +8 5 £318 +15.45% 2
Cambridgeshire -2 5 £120 -31.42% 3
Swindon -3 5 £205 -21.15%
Somerset -12 5 £260 -13.33% 1
Essex -16 5 £175 -
Reading +14 4 £239 -36.33% 5

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 31 October 2014, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 439 (77.70%) Windows
2 320 (56.64%) Active Directory
3 279 (49.38%) VMware
4 253 (44.78%) Windows Server 2008
5 229 (40.53%) Microsoft
6 211 (37.35%) MS Exchange
7 168 (29.73%) Windows 7
8 163 (28.85%) Citrix
9 150 (26.55%) Windows Server 2003
10 118 (20.88%) Cisco
11 114 (20.18%) Exchange Server 2010
12 106 (18.76%) ITIL
13 105 (18.58%) VMware Infrastructure
14 100 (17.70%) SAN
15 95 (16.81%) Windows Server 2012
16 94 (16.64%) WAN
17 93 (16.46%) MS Office
17 93 (16.46%) LAN
18 85 (15.04%) Windows XP
19 84 (14.87%) Firewall
20 83 (14.69%) Microsoft Certification
21 78 (13.81%) SCCM
22 77 (13.63%) DNS
23 75 (13.27%) SQL
24 74 (13.10%) SQL Server
25 67 (11.86%) XenApp
26 63 (11.15%) TCP/IP
27 62 (10.97%) Exchange Server 2003
28 60 (10.62%) Exchange Server 2007
28 60 (10.62%) Finance

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 31 October 2014, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 211 (37.35%) MS Exchange
2 114 (20.18%) Exchange Server 2010
3 62 (10.97%) Exchange Server 2003
4 60 (10.62%) Exchange Server 2007
5 39 (6.90%) SharePoint
6 36 (6.37%) IIS
7 25 (4.42%) Blackberry Enterprise Server
8 18 (3.19%) Lync
9 17 (3.01%) Exchange Server 2013
10 13 (2.30%) IBM Notes
11 6 (1.06%) Exchange Server 2000
12 4 (0.71%) SharePoint 2010
13 3 (0.53%) SharePoint 2013
13 3 (0.53%) Lotus Domino
13 3 (0.53%) Apache
14 2 (0.35%) OpenStack
14 2 (0.35%) GlassFish
14 2 (0.35%) Office Communications Server
15 1 (0.18%) Liferay
15 1 (0.18%) Oracle Service Bus
Applications
1 93 (16.46%) MS Office
2 54 (9.56%) MS Excel
3 4 (0.71%) MS Visio
4 3 (0.53%) MS PowerPoint
5 1 (0.18%) MicroStation
5 1 (0.18%) AutoCAD
5 1 (0.18%) S-PLUS
5 1 (0.18%) PrintSoft PReS
Business Applications
1 1 (0.18%) Agresso
1 1 (0.18%) Academy Housing
1 1 (0.18%) Academy Revenues and Benefits
1 1 (0.18%) assyst
1 1 (0.18%) Dynamics CRM
1 1 (0.18%) Cognos Planning
Cloud Services
1 33 (5.84%) Office 365
2 5 (0.88%) Microsoft Azure
3 1 (0.18%) Amazon AWS
Communications & Networking
1 100 (17.70%) SAN
2 94 (16.64%) WAN
3 93 (16.46%) LAN
4 84 (14.87%) Firewall
5 77 (13.63%) DNS
6 63 (11.15%) TCP/IP
7 53 (9.38%) DHCP
8 35 (6.19%) VoIP
9 25 (4.42%) VPN
10 24 (4.25%) VLAN
10 24 (4.25%) NAS
11 16 (2.83%) MPLS
12 12 (2.12%) Internet
12 12 (2.12%) Wireless
13 9 (1.59%) BIG-IP
14 8 (1.42%) DSL
15 7 (1.24%) Wi-Fi
16 6 (1.06%) Network Security
16 6 (1.06%) iSCSI
16 6 (1.06%) FTP
Database & Business Intelligence
1 74 (13.10%) SQL Server
2 25 (4.42%) SQL Server 2008
3 14 (2.48%) SQL Server 2005
4 5 (0.88%) Crystal Reports
4 5 (0.88%) Cognos Impromptu
5 4 (0.71%) SQL Server 2012
6 2 (0.35%) MySQL
6 2 (0.35%) Relational Database
6 2 (0.35%) RDBMS
7 1 (0.18%) PowerCenter
7 1 (0.18%) FileMaker
7 1 (0.18%) SQL Server Reporting Services
7 1 (0.18%) Data Warehouse
7 1 (0.18%) MS Access
7 1 (0.18%) Oracle ODI
7 1 (0.18%) Oracle Database
7 1 (0.18%) QlikView
7 1 (0.18%) Oracle Database 11g
7 1 (0.18%) MongoDB
Development Applications
1 2 (0.35%) VSS/SourceSafe
1 2 (0.35%) MSI
1 2 (0.35%) JIRA
2 1 (0.18%) Visual Studio
2 1 (0.18%) Introscope
2 1 (0.18%) ProC
General
1 60 (10.62%) Finance
2 20 (3.54%) Telecoms
3 17 (3.01%) Banking
4 12 (2.12%) Back Office
5 7 (1.24%) Law
6 6 (1.06%) Legal
7 5 (0.88%) Multimedia
8 3 (0.53%) Retail
9 2 (0.35%) French Language
9 2 (0.35%) Advertising
9 2 (0.35%) Publishing
9 2 (0.35%) Front Office
10 1 (0.18%) Automotive
10 1 (0.18%) Games
10 1 (0.18%) Military
10 1 (0.18%) Online Betting
10 1 (0.18%) Local Government
10 1 (0.18%) Corporate Banking
10 1 (0.18%) Marketing
Libraries, Frameworks & Software Standards
1 5 (0.88%) Web Services
2 4 (0.71%) .NET
3 2 (0.35%) Flash
4 1 (0.18%) WSDL
4 1 (0.18%) Middleware
4 1 (0.18%) OLE
4 1 (0.18%) SAP Basis
4 1 (0.18%) Spring
4 1 (0.18%) .NET Framework
4 1 (0.18%) Application Packaging
4 1 (0.18%) WCF
4 1 (0.18%) WF
4 1 (0.18%) Kafka
4 1 (0.18%) J2EE
4 1 (0.18%) ASP.NET
4 1 (0.18%) XML
4 1 (0.18%) HTML
Miscellaneous
1 47 (8.32%) Blackberry
2 19 (3.36%) Replication
3 18 (3.19%) Analytical Skills
4 16 (2.83%) Fat Client
4 16 (2.83%) Thin Client
5 13 (2.30%) NHS
6 12 (2.12%) Clustering
7 9 (1.59%) PDA
7 9 (1.59%) Management Information System
7 9 (1.59%) Computer Science
8 7 (1.24%) Video Conferencing
9 5 (0.88%) Client/Server
10 4 (0.71%) CLARiiON
11 3 (0.53%) Data Protection Act
11 3 (0.53%) Hedge funds
12 2 (0.35%) Enterprise Software
12 2 (0.35%) iPad
12 2 (0.35%) EqualLogic
12 2 (0.35%) EPoS
13 1 (0.18%) AS400
Operating Systems
1 439 (77.70%) Windows
2 253 (44.78%) Windows Server 2008
3 168 (29.73%) Windows 7
4 150 (26.55%) Windows Server 2003
5 95 (16.81%) Windows Server 2012
6 85 (15.04%) Windows XP
7 54 (9.56%) Windows 8
8 33 (5.84%) Linux
9 20 (3.54%) UNIX
10 13 (2.30%) Mac OS
11 10 (1.77%) Windows 2000 Server
12 8 (1.42%) Mac OS X
13 7 (1.24%) Apple iOS
14 5 (0.88%) Red Hat Enterprise Linux
15 4 (0.71%) Android
16 3 (0.53%) Windows Vista
16 3 (0.53%) Solaris
17 2 (0.35%) Windows 2000
17 2 (0.35%) VMS
17 2 (0.35%) Fedora
Processes & Methodologies
1 106 (18.76%) ITIL
2 30 (5.31%) Migration
3 22 (3.89%) Problem Management
4 21 (3.72%) Service Management
4 21 (3.72%) Service Delivery
5 19 (3.36%) Disaster Recovery
6 17 (3.01%) Business Continuity
7 14 (2.48%) Change Management
8 12 (2.12%) PRINCE2
8 12 (2.12%) Incident Management
9 10 (1.77%) Capacity Planning
10 9 (1.59%) Root Cause Analysis
11 8 (1.42%) ITSM
11 8 (1.42%) Mentoring
12 7 (1.24%) Network Management
12 7 (1.24%) Performance Management
13 6 (1.06%) Project Management
13 6 (1.06%) Business Continuity Planning
13 6 (1.06%) Change Control
13 6 (1.06%) BCP
Programming Languages
1 75 (13.27%) SQL
2 28 (4.96%) PowerShell
3 18 (3.19%) VBScript
4 7 (1.24%) VB
5 5 (0.88%) T-SQL
5 5 (0.88%) Perl
6 4 (0.71%) Java
7 3 (0.53%) PL/SQL
8 2 (0.35%) PHP
8 2 (0.35%) C
8 2 (0.35%) Shell Script
9 1 (0.18%) Python
9 1 (0.18%) R
9 1 (0.18%) C#
Qualifications
1 83 (14.69%) Microsoft Certification
2 56 (9.91%) MCSE
2 56 (9.91%) Security Cleared
3 44 (7.79%) SC Cleared
4 40 (7.08%) Cisco Certification
5 30 (5.31%) MCITP
6 27 (4.78%) MCP
6 27 (4.78%) CCNA
7 24 (4.25%) CCNP
8 20 (3.54%) VMware Certified Professional (VCP)
9 16 (2.83%) MCSA
10 14 (2.48%) Citrix Certification
11 13 (2.30%) CCA
12 12 (2.12%) DV Cleared
13 11 (1.95%) MCTS
14 9 (1.59%) ITIL Certification
14 9 (1.59%) A+ Certification
15 8 (1.42%) Degree
16 4 (0.71%) CCSA
17 3 (0.53%) Check Point Certification
Quality Assurance & Compliance
1 35 (6.19%) SLA
2 3 (0.53%) QA
3 2 (0.35%) PCI DSS
System Software
1 320 (56.64%) Active Directory
2 105 (18.58%) VMware Infrastructure
3 67 (11.86%) XenApp
4 53 (9.38%) Hyper-V
5 34 (6.02%) vSphere
6 32 (5.66%) XenDesktop
7 22 (3.89%) VMware ESX
8 21 (3.72%) XenServer
9 18 (3.19%) Citrix Presentation Server
10 16 (2.83%) Terminal Services
11 11 (1.95%) VMware ESXi
12 10 (1.77%) VMware Server
12 10 (1.77%) Xen
13 9 (1.59%) Microsoft App-V
13 9 (1.59%) Forefront TMG
14 8 (1.42%) NLBS
15 7 (1.24%) UAG
16 6 (1.06%) ISA Server
17 4 (0.71%) MetaFrame
17 4 (0.71%) Novell eDirectory
Systems Management
1 78 (13.81%) SCCM
2 38 (6.73%) Backup Exec
3 24 (4.25%) SCOM
4 16 (2.83%) NetBackup
5 13 (2.30%) Norton AntiVirus
6 12 (2.12%) WSUS
7 11 (1.95%) ARCserve
8 7 (1.24%) HP SIM
9 3 (0.53%) FortiGate
9 3 (0.53%) Systems Management Server (SMS)
9 3 (0.53%) Foglight
10 2 (0.35%) Tivoli
10 2 (0.35%) Nagios
10 2 (0.35%) Symantec Endpoint Protection
10 2 (0.35%) HP Data Protector
10 2 (0.35%) SolarWinds Orion
10 2 (0.35%) Cisco UCCX
10 2 (0.35%) Tivoli Endpoint Manager
11 1 (0.18%) McAfee ePO
11 1 (0.18%) PureDisk
Vendors
1 279 (49.38%) VMware
2 229 (40.53%) Microsoft
3 163 (28.85%) Citrix
4 118 (20.88%) Cisco
5 55 (9.73%) HP
6 35 (6.19%) Dell
6 35 (6.19%) Symantec
7 24 (4.25%) NetApp
8 22 (3.89%) CheckPoint
9 17 (3.01%) EMC
10 14 (2.48%) Lotus
10 14 (2.48%) SolarWinds
11 12 (2.12%) Veeam
11 12 (2.12%) Avaya
11 12 (2.12%) Juniper
12 11 (1.95%) Oracle
12 11 (1.95%) McAfee
13 10 (1.77%) Apple
13 10 (1.77%) AppSense
14 8 (1.42%) Intel
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