The first part of the table below looks at the demand for the 3rd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 16 May 2012 with a comparison to the same period in the previous 2 years. The second part of the table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Third Line Support
Location
3 months to
16 May 2012
Same period 2011Same period 2010
Rank319308339
Rank change year-on-year
Down-11Up+31
Matching contract IT job ads287310206
As % of all contract IT jobs located in the UK0.485 %0.505 %0.374 %
As % of the Job Titles category0.524 %0.545 %0.407 %
Number of daily rates quoted13210082
Average daily rate£266£250£244
Average daily rate % change year-on-year
+6.50 %+2.56 %
90% of contracts offered a daily rate of more than£192£180£163
10% of contracts offered a daily rate of more than£375£350£350
UK excluding London average daily rate£258£240£250
% change year-on-year
+7.29 %-4.00 %
Number of hourly rates quoted425464
Average hourly rate£20.75£21.25£20.00
Average hourly rate % change year-on-year
-2.35 %+6.25 %
90% of contracts offered a hourly rate of more than£16.50£15.00£15.00
10% of contracts offered a hourly rate of more than£29.00£29.27£32.50
UK excluding London average hourly rate£19.81£21.25£18.75
% change year-on-year
-6.76 %+13.33 %
IT Contractor Job Market, Job Titles CategoryAll Job Titles
UK
Contract IT job ads with a match in the
Job Titles category
547785688250613
As % of all contract IT jobs located in the UK92.55 %92.70 %91.92 %
Number of daily rates quoted302013092924313
Average daily rate£400£425£410
Average daily rate % change year-on-year
-5.88 %+3.65 %
90% of contracts offered a daily rate of more than£240£250£225
10% of contracts offered a daily rate of more than£575£600£600
UK excluding London average daily rate£350£350£325
% change year-on-year
-+7.69 %
Number of hourly rates quoted259529252766
Average hourly rate£18.75£20.00£19.50
Average hourly rate % change year-on-year
-6.25 %+2.56 %
90% of contracts offered a hourly rate of more than£11.00£11.00£10.75
10% of contracts offered a hourly rate of more than£40.00£40.50£40.00
UK excluding London average hourly rate£18.00£20.00£18.00
% change year-on-year
-10.00 %+11.11 %

3rd Line Support
Demand Trend

The chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Demand Trend

3rd Line Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support within the UK.

3rd Line Support Daily Rate Trend

3rd Line Support
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 16 May 2012.

3rd Line Support Daily Rate Histogram

3rd Line Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support within the UK.

3rd Line Support Hourly Rate Trend

3rd Line Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 16 May 2012.

3rd Line Support Hourly Rate Histogram

3rd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 16 May 2012. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

LocationRank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
EnglandDown-17261£269+5.39 %
LondonUp+1596£290-10.76 %
South EastDown-1479£254+1.50 %
BerkshireDown-2227£275+10.00 %
East of EnglandDown-225£258+17.04 %
HampshireUp+2023£270-22.85 %
North WestUp+218£225-11.76 %
YorkshireDown-1418£258+51.47 %
City of LondonUp+2917£284-20.07 %
West YorkshireDown-2215£270+9.09 %
LeedsDown-2414£270+9.09 %
ScotlandUp+410£326+45.00 %
South WestDown-2810£280+24.44 %
SouthamptonUp+49£275-
CambridgeshireDown-38£199-11.66 %
ReadingDown-47£300+15.38 %
West MidlandsDown-247£208-28.44 %
Northern IrelandNew entry-7£260-
County AntrimNew entry-7£260-
BelfastNew entry-7£260-
NorwichUp+146£258-
MerseysideUp+16--
NorfolkNo change06£258-
OxfordshireDown-66£250-
BuckinghamshireDown-66£173-19.76 %
EdinburghUp+115--
CheshireUp+55£250-1.96 %
HertfordshireDown-65--
LiverpoolDown-65--
BrightonNew entry-5£200-

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 16 May 2012, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1447 (73.52 %)Windows
2297 (48.85 %)VMware
3291 (47.86 %)Active Directory
4249 (40.95 %)Windows Server 2008
5227 (37.34 %)MS Exchange
6210 (34.54 %)Windows Server 2003
7206 (33.88 %)Microsoft
8185 (30.43 %)Citrix
9127 (20.89 %)VMware Infrastructure
9127 (20.89 %)Exchange Server 2003
9127 (20.89 %)SAN
10116 (19.08 %)Cisco
11108 (17.76 %)SQL
12105 (17.27 %)Exchange Server 2007
1395 (15.63 %)Exchange Server 2010
1490 (14.80 %)Windows 7
1589 (14.64 %)Firewall
1686 (14.14 %)Microsoft Certification
1783 (13.65 %)ITIL
1882 (13.49 %)MS Excel
1981 (13.32 %)MS Office
2079 (12.99 %)DNS
2176 (12.50 %)Windows XP
2275 (12.34 %)MCSE
2275 (12.34 %)LAN
2275 (12.34 %)HP
2371 (11.68 %)SCCM
2465 (10.69 %)WAN
2563 (10.36 %)TCP/IP
2662 (10.20 %)vSphere

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 16 May 2012, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

IT Contractor Job Market, Application Development CategoryApplication Development
19 (1.480 %)Forefront TMG
19 (1.480 %)Web Services
19 (1.480 %).NET
25 (0.822 %)Application Packaging
34 (0.658 %)ASP
43 (0.493 %)Software Packaging
43 (0.493 %)XML
52 (0.329 %)Oracle ADF
52 (0.329 %)Java RMI
52 (0.329 %)JSP
52 (0.329 %)COM
61 (0.164 %)WCF
61 (0.164 %)Ajax
61 (0.164 %)Windows SharePoint Services
61 (0.164 %)WebSphere
61 (0.164 %)CSS
61 (0.164 %)ASP.NET
61 (0.164 %)HTML
61 (0.164 %)WSH
61 (0.164 %)LAMP
IT Contractor Job Market, Application Platforms CategoryApplication Platforms
1227 (37.34 %)MS Exchange
2127 (20.89 %)Exchange Server 2003
3105 (17.27 %)Exchange Server 2007
495 (15.63 %)Exchange Server 2010
549 (8.059 %)SharePoint
642 (6.908 %)IIS
728 (4.605 %)Blackberry Enterprise Server
812 (1.974 %)Lotus Notes
910 (1.645 %)Exchange Server 2000
104 (0.658 %)Lotus Domino
104 (0.658 %)Apache
113 (0.493 %)Exchange Server 5.5
113 (0.493 %)Tomcat
122 (0.329 %)BizTalk Server
122 (0.329 %)Lync
131 (0.164 %)SharePoint 2010
131 (0.164 %)SharePoint Server
131 (0.164 %)Documentum
131 (0.164 %)Oracle HTTP Server
131 (0.164 %)Site Server
IT Contractor Job Market, Applications CategoryApplications
182 (13.49 %)MS Excel
281 (13.32 %)MS Office
310 (1.645 %)MS Visio
44 (0.658 %)AutoCAD
53 (0.493 %)QuarkXPress
62 (0.329 %)Google Apps
62 (0.329 %)Office 365
62 (0.329 %)Acrobat
71 (0.164 %)Solid Edge
71 (0.164 %)MS PowerPoint
71 (0.164 %)CATIA
IT Contractor Job Market, Business Applications CategoryBusiness Applications
12 (0.329 %)Dynamics NAV
12 (0.329 %)Dynamics CRM
12 (0.329 %)Prophet
21 (0.164 %)ION MarketView
21 (0.164 %)SoftGrid
21 (0.164 %)Maximo
IT Contractor Job Market, Communications & Networking CategoryCommunications & Networking
1127 (20.89 %)SAN
289 (14.64 %)Firewall
379 (12.99 %)DNS
475 (12.34 %)LAN
565 (10.69 %)WAN
663 (10.36 %)TCP/IP
758 (9.539 %)DHCP
836 (5.921 %)VPN
934 (5.592 %)Wireless
1033 (5.428 %)VoIP
1129 (4.770 %)SMTP
1216 (2.632 %)Internet
1315 (2.467 %)Network Security
1315 (2.467 %)VLAN
1315 (2.467 %)3G
1414 (2.303 %)BGP
1414 (2.303 %)ATM
1513 (2.138 %)RNC
1513 (2.138 %)SMS
1513 (2.138 %)Radio Access Network
IT Contractor Job Market, Database & Business Intelligence CategoryDatabase & Business Intelligence
159 (9.704 %)SQL Server
218 (2.961 %)SQL Server 2005
218 (2.961 %)SQL Server 2008
34 (0.658 %)SQL Server 2000
34 (0.658 %)Crystal Reports
42 (0.329 %)Oracle Reports
42 (0.329 %)SQL Server Integration Services
42 (0.329 %)SQL Server Reporting Services
51 (0.164 %)Oracle 11g
51 (0.164 %)SQL Server Analysis Services
51 (0.164 %)DB2
51 (0.164 %)DTS
51 (0.164 %)Oracle 9i
51 (0.164 %)TOAD
IT Contractor Job Market, Development Applications CategoryDevelopment Applications
13 (0.493 %)MSI
22 (0.329 %)Oracle Forms
22 (0.329 %)Subversion
31 (0.164 %)Team Foundation Server
31 (0.164 %)VSS/SourceSafe
31 (0.164 %)Ant
31 (0.164 %)Eclipse
31 (0.164 %)ClearQuest
31 (0.164 %)InstallShield
IT Contractor Job Market, General CategoryGeneral
154 (8.882 %)Finance
242 (6.908 %)Telecoms
323 (3.783 %)Back Office
411 (1.809 %)Legal
59 (1.480 %)Banking
66 (0.987 %)Publishing
75 (0.822 %)Manufacturing
75 (0.822 %)Law
84 (0.658 %)Pharmaceutical
92 (0.329 %)Military
92 (0.329 %)Front Office
92 (0.329 %)Retail
92 (0.329 %)Investment Banking
92 (0.329 %)Online Betting
101 (0.164 %)Billing
101 (0.164 %)Automotive
101 (0.164 %)Advertising
IT Contractor Job Market, Miscellaneous CategoryMiscellaneous
147 (7.730 %)Blackberry
231 (5.099 %)Clustering
314 (2.303 %)Replication
413 (2.138 %)CLARiiON
58 (1.316 %)Thin Client
58 (1.316 %)Fat Client
67 (1.151 %)NHS
76 (0.987 %)EMC Centera
76 (0.987 %)Management Information System
76 (0.987 %)Celerra
85 (0.822 %)iPhone
94 (0.658 %)Client/Server
94 (0.658 %)Video Conferencing
103 (0.493 %)CESG
103 (0.493 %)Streaming Video
112 (0.329 %)Grid Computing
112 (0.329 %)Handset
112 (0.329 %)Tandem
112 (0.329 %)PDA
112 (0.329 %)Statistics
IT Contractor Job Market, Operating Systems CategoryOperating Systems
1447 (73.52 %)Windows
2249 (40.95 %)Windows Server 2008
3210 (34.54 %)Windows Server 2003
490 (14.80 %)Windows 7
576 (12.50 %)Windows XP
651 (8.388 %)Windows Vista
730 (4.934 %)Windows 2000
827 (4.441 %)UNIX
922 (3.618 %)Linux
1016 (2.632 %)Windows 2000 Server
1113 (2.138 %)Solaris
129 (1.480 %)Mac OS X
135 (0.822 %)Red Hat Enterprise Linux
144 (0.658 %)NetWare
153 (0.493 %)Mac OS X Server
153 (0.493 %)HPUX
153 (0.493 %)VMS
162 (0.329 %)Windows NT
162 (0.329 %)Android
171 (0.164 %)Mac OS
IT Contractor Job Market, Processes & Methodologies CategoryProcesses & Methodologies
183 (13.65 %)ITIL
226 (4.276 %)Disaster Recovery
323 (3.783 %)Migration
418 (2.961 %)Project Management
516 (2.632 %)Change Management
615 (2.467 %)Service Delivery
713 (2.138 %)Time Management
811 (1.809 %)Systems Analysis
910 (1.645 %)Data Modelling
910 (1.645 %)Incident Management
910 (1.645 %)Load Balancing
109 (1.480 %)Problem Management
118 (1.316 %)Capacity Planning
118 (1.316 %)Continuous Improvement
118 (1.316 %)Data Protection
127 (1.151 %)Fault Management
127 (1.151 %)Release Management
127 (1.151 %)Network Management
127 (1.151 %)Validation
136 (0.987 %)Business Continuity
IT Contractor Job Market, Programming Languages CategoryProgramming Languages
1108 (17.76 %)SQL
217 (2.796 %)PowerShell
312 (1.974 %)Java
411 (1.809 %)VBScript
411 (1.809 %)VB
57 (1.151 %)C#
57 (1.151 %)Perl
66 (0.987 %)Shell Script
66 (0.987 %)C
74 (0.658 %)PL/SQL
74 (0.658 %)VBA
83 (0.493 %)VB.NET
92 (0.329 %)T-SQL
92 (0.329 %)JavaScript
92 (0.329 %)VB6
101 (0.164 %)Ruby
101 (0.164 %)Korn
101 (0.164 %)PHP
101 (0.164 %)Python
IT Contractor Job Market, Qualifications CategoryQualifications
186 (14.14 %)Microsoft Certification
275 (12.34 %)MCSE
354 (8.882 %)Security Cleared
448 (7.895 %)Cisco Certification
542 (6.908 %)CCNA
637 (6.086 %)SC Cleared
728 (4.605 %)MCP
826 (4.276 %)MCITP
922 (3.618 %)Citrix Certification
922 (3.618 %)VMware Certified Professional (VCP)
1021 (3.454 %)CCA
1118 (2.961 %)CCNP
1214 (2.303 %)MCSA
1214 (2.303 %)MCTS
1313 (2.138 %)DV Cleared
1412 (1.974 %)Degree
1511 (1.809 %)ITIL Certification
168 (1.316 %)CCSA
177 (1.151 %)CCEA
184 (0.658 %)MCDST
IT Contractor Job Market, Quality Assurance & Compliance CategoryQuality Assurance & Compliance
137 (6.086 %)SLA
26 (0.987 %)Sarbanes-Oxley
33 (0.493 %)ISO/IEC 27001
33 (0.493 %)21 CFR Part 11
33 (0.493 %)GMP
42 (0.329 %)Solvency II
51 (0.164 %)GxP
51 (0.164 %)BS7799
IT Contractor Job Market, System Software CategorySystem Software
1291 (47.86 %)Active Directory
2127 (20.89 %)VMware Infrastructure
362 (10.20 %)vSphere
454 (8.882 %)VMware ESX
537 (6.086 %)XenApp
620 (3.289 %)MailMarshal
719 (3.125 %)XenServer
719 (3.125 %)Hyper-V
818 (2.961 %)Terminal Services
915 (2.467 %)VMware ESXi
1012 (1.974 %)Citrix Presentation Server
119 (1.480 %)XenDesktop
119 (1.480 %)ISA Server
124 (0.658 %)Terminal Server
124 (0.658 %)VMware Server
133 (0.493 %)Microsoft Virtual Server
133 (0.493 %)UAG
142 (0.329 %)NFS
151 (0.164 %)DFS Replication
151 (0.164 %)MetaFrame
IT Contractor Job Market, Systems Management CategorySystems Management
171 (11.68 %)SCCM
226 (4.276 %)Backup Exec
321 (3.454 %)NetBackup
420 (3.289 %)WSUS
515 (2.467 %)McAfee ePO
613 (2.138 %)SCOM
710 (1.645 %)EMC NetWorker
89 (1.480 %)HP SIM
89 (1.480 %)Norton AntiVirus
97 (1.151 %)ARCserve
105 (0.822 %)Systems Management Server (SMS)
114 (0.658 %)vCenter
123 (0.493 %)Ionix
123 (0.493 %)CiscoWorks
123 (0.493 %)Nagios
123 (0.493 %)ZENworks
132 (0.329 %)AppDNA
132 (0.329 %)DameWare
132 (0.329 %)Tivoli
132 (0.329 %)Tivoli Storage Manager
IT Contractor Job Market, Vendors CategoryVendors
1297 (48.85 %)VMware
2206 (33.88 %)Microsoft
3185 (30.43 %)Citrix
4116 (19.08 %)Cisco
575 (12.34 %)HP
649 (8.059 %)Symantec
733 (5.428 %)NetApp
826 (4.276 %)EMC
921 (3.454 %)Nokia
1020 (3.289 %)Dell
1119 (3.125 %)McAfee
1217 (2.796 %)CheckPoint
1314 (2.303 %)Lotus
1413 (2.138 %)Oracle
1413 (2.138 %)Juniper
1413 (2.138 %)CA
1413 (2.138 %)Remedy
1512 (1.974 %)IBM
1610 (1.645 %)Veritas
179 (1.480 %)LANDesk