The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Third Line Support
Rank 356 360 339
Rank change year-on-year
+4 -21
Contract jobs requiring a 3rd Line Support 274 240 291
As % of all contract IT jobs located in the UK 0.48% 0.45% 0.50%
As % of the Job Titles category 0.52% 0.49% 0.54%
Number of daily rates quoted 165 128 135
Average daily rate
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of your Daily Rate
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£273 £270 £275
Average daily rate % change year-on-year
+0.92% -1.81%
90% offered a daily rate of more than £175 £189 £180
10% offered a daily rate of more than £375 £350 £375
UK excluding London average daily rate £250 £255 £260
% change year-on-year
-1.96% -1.92%
Number of hourly rates quoted 28 29 39
Average hourly rate £21.50 £22.50 £22.00
Average hourly rate % change year-on-year
-4.44% +2.27%
90% offered a hourly rate of more than £16.04 £17.00 £16.50
10% offered a hourly rate of more than £37.15 £26.00 £26.00
UK excluding London average hourly rate £20.85 £22.50 £21.00
% change year-on-year
-7.32% +7.14%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52430 48925 53586
As % of all contract IT jobs located in the UK 91.02% 92.73% 92.94%
Number of daily rates quoted 32042 29264 29965
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £225 £231 £230
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 2056 2117 2633
Average hourly rate £17.00 £17.00 £18.25
Average hourly rate % change year-on-year
- -6.84%
90% offered a hourly rate of more than £10.50 £11.00 £11.35
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support within the UK.

3rd Line Support Daily Rate Trend in the UK

3rd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 19 September 2014.

3rd Line Support Daily Rate Histogram in the UK

3rd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support within the UK.

3rd Line Support Hourly Rate Trend in the UK

3rd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 19 September 2014.

3rd Line Support Hourly Rate Histogram in the UK

3rd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +11 261 £273 -0.90% 102
London +18 89 £300 +9.09% 30
South East -11 47 £263 +2.94% 23
South West -26 30 £250 -4.76% 11
West Midlands -7 27 £240 -10.69% 4
North West +6 24 £223 -25.83% 12
City of London +35 23 £298 +15.72% 6
East of England -24 18 £225 +2.27% 8
Manchester 0 17 £254 -18.72% 4
Hampshire -10 13 £275 - 5
East Midlands +11 12 £200 -11.11% 10
Yorkshire +4 11 £269 +34.37% 2
Surrey -5 11 £225 -6.25% 8
Birmingham +2 10 £185 -20.85% 3
Cambridgeshire +10 8 £225 - 1
Oxfordshire +2 8 £220 - 1
Somerset -8 8 £268 -13.70% 2
Berkshire -13 7 £275 -5.17% 4
Wiltshire - 7 £250 - 2
Edinburgh +2 6 £205 -31.66%
Worcester 0 6 £240 -20.00%
Worcestershire -3 6 £240 -20.00%
Scotland -11 6 £205 -10.86% 1
Peterborough +15 5 £225 -
West Yorkshire +6 5 £303 +51.25%
Leeds +3 5 £303 -
North East -33 5 £250 -7.40% 2
Kent - 5 £350 -
Lincolnshire - 5 £198 -
Swindon - 5 £228 - 1

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 19 September 2014, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 435 (77.54%) Windows
2 324 (57.75%) Active Directory
3 258 (45.99%) VMware
4 239 (42.60%) Windows Server 2008
5 230 (41.00%) Microsoft
6 206 (36.72%) MS Exchange
7 166 (29.59%) Windows 7
8 151 (26.92%) Citrix
9 145 (25.85%) Windows Server 2003
10 112 (19.96%) Exchange Server 2010
11 111 (19.79%) Cisco
12 101 (18.00%) ITIL
13 92 (16.40%) VMware Infrastructure
14 91 (16.22%) Windows XP
15 87 (15.51%) MS Office
16 86 (15.33%) SAN
17 79 (14.08%) Microsoft Certification
17 79 (14.08%) SQL
17 79 (14.08%) Windows Server 2012
18 75 (13.37%) WAN
19 74 (13.19%) DNS
20 73 (13.01%) LAN
20 73 (13.01%) Firewall
21 70 (12.48%) SCCM
22 68 (12.12%) SQL Server
23 60 (10.70%) TCP/IP
24 59 (10.52%) Finance
24 59 (10.52%) XenApp
25 57 (10.16%) MCSE
25 57 (10.16%) MS Excel

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 19 September 2014, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 206 (36.72%) MS Exchange
2 112 (19.96%) Exchange Server 2010
3 54 (9.63%) Exchange Server 2007
4 52 (9.27%) Exchange Server 2003
5 45 (8.02%) SharePoint
6 29 (5.17%) IIS
7 25 (4.46%) Blackberry Enterprise Server
8 17 (3.03%) Lync
9 15 (2.67%) IBM Notes
10 12 (2.14%) Exchange Server 2013
11 5 (0.89%) Apache
12 4 (0.71%) Exchange Server 2000
13 3 (0.53%) SharePoint 2010
13 3 (0.53%) Lotus Domino
14 2 (0.36%) WebLogic
14 2 (0.36%) SAS
14 2 (0.36%) GlassFish
14 2 (0.36%) SharePoint Server
14 2 (0.36%) Oracle Service Bus
14 2 (0.36%) OpenStack
Applications
1 87 (15.51%) MS Office
2 57 (10.16%) MS Excel
3 4 (0.71%) MS Visio
4 3 (0.53%) MS PowerPoint
5 1 (0.18%) MicroStation
5 1 (0.18%) MS Project
5 1 (0.18%) AutoCAD
Business Applications
1 7 (1.25%) Dynamics AX
2 1 (0.18%) Academy Housing
2 1 (0.18%) Academy Revenues and Benefits
2 1 (0.18%) assyst
2 1 (0.18%) SAP ERP
2 1 (0.18%) Cognos Planning
2 1 (0.18%) Agresso
Cloud Services
1 37 (6.60%) Office 365
2 3 (0.53%) Microsoft Azure
3 1 (0.18%) Amazon AWS
Communications & Networking
1 86 (15.33%) SAN
2 75 (13.37%) WAN
3 74 (13.19%) DNS
4 73 (13.01%) LAN
4 73 (13.01%) Firewall
5 60 (10.70%) TCP/IP
6 46 (8.20%) DHCP
7 29 (5.17%) VoIP
8 20 (3.57%) VLAN
9 19 (3.39%) VPN
10 17 (3.03%) NAS
11 12 (2.14%) Internet
12 11 (1.96%) Wireless
13 10 (1.78%) Wi-Fi
13 10 (1.78%) MPLS
13 10 (1.78%) iSCSI
14 9 (1.60%) Network Security
15 7 (1.25%) BIG-IP
15 7 (1.25%) DSL
16 5 (0.89%) LDAP
Database & Business Intelligence
1 68 (12.12%) SQL Server
2 24 (4.28%) SQL Server 2008
3 15 (2.67%) SQL Server 2005
4 6 (1.07%) Oracle Database
5 5 (0.89%) Oracle Database 11g
5 5 (0.89%) Cognos Impromptu
5 5 (0.89%) Crystal Reports
6 3 (0.53%) SQL Server 2012
7 2 (0.36%) MySQL
7 2 (0.36%) Oracle9i Database
7 2 (0.36%) RDBMS
7 2 (0.36%) Oracle Database 10g
7 2 (0.36%) Relational Database
8 1 (0.18%) MongoDB
8 1 (0.18%) Oracle ODI
8 1 (0.18%) QlikView
8 1 (0.18%) PowerCenter
8 1 (0.18%) Data Warehouse
Development Applications
1 2 (0.36%) VSS/SourceSafe
2 1 (0.18%) JIRA
2 1 (0.18%) Visual Studio
2 1 (0.18%) MSI
2 1 (0.18%) ProC
2 1 (0.18%) Introscope
General
1 59 (10.52%) Finance
2 15 (2.67%) Banking
3 12 (2.14%) Back Office
4 11 (1.96%) Telecoms
5 7 (1.25%) Law
6 5 (0.89%) Legal
7 2 (0.36%) Advertising
7 2 (0.36%) Front Office
7 2 (0.36%) Retail Banking
7 2 (0.36%) French Language
7 2 (0.36%) Retail
8 1 (0.18%) Multimedia
8 1 (0.18%) Local Government
8 1 (0.18%) Corporate Banking
8 1 (0.18%) Publishing
8 1 (0.18%) Military
Libraries, Frameworks & Software Standards
1 6 (1.07%) Web Services
1 6 (1.07%) Application Packaging
2 4 (0.71%) .NET
3 3 (0.53%) XML
4 2 (0.36%) Middleware
4 2 (0.36%) J2EE
4 2 (0.36%) Flash
4 2 (0.36%) WSDL
5 1 (0.18%) Kafka
5 1 (0.18%) SAP PI
5 1 (0.18%) Spring
5 1 (0.18%) XMPP
5 1 (0.18%) WCF
5 1 (0.18%) WF
5 1 (0.18%) .NET Framework
5 1 (0.18%) EDI
5 1 (0.18%) HTML
5 1 (0.18%) ASP.NET
5 1 (0.18%) SAP Basis
5 1 (0.18%) EDIFACT
Miscellaneous
1 48 (8.56%) Blackberry
2 17 (3.03%) Fat Client
2 17 (3.03%) Thin Client
3 16 (2.85%) Analytical Skills
4 10 (1.78%) NHS
4 10 (1.78%) Management Information System
4 10 (1.78%) Replication
5 9 (1.60%) PDA
5 9 (1.60%) Clustering
6 6 (1.07%) Computer Science
7 5 (0.89%) iPad
7 5 (0.89%) iPhone
8 3 (0.53%) Hedge funds
8 3 (0.53%) Data Protection Act
8 3 (0.53%) Video Conferencing
8 3 (0.53%) Client/Server
8 3 (0.53%) CLARiiON
9 2 (0.36%) Firmware
9 2 (0.36%) EqualLogic
9 2 (0.36%) Enterprise Software
Operating Systems
1 435 (77.54%) Windows
2 239 (42.60%) Windows Server 2008
3 166 (29.59%) Windows 7
4 145 (25.85%) Windows Server 2003
5 91 (16.22%) Windows XP
6 79 (14.08%) Windows Server 2012
7 53 (9.45%) Windows 8
8 32 (5.70%) Linux
9 24 (4.28%) UNIX
10 11 (1.96%) Mac OS
11 10 (1.78%) Windows 2000 Server
12 8 (1.43%) Mac OS X
12 8 (1.43%) Apple iOS
13 7 (1.25%) Android
14 6 (1.07%) Solaris
15 4 (0.71%) Windows 2000
16 3 (0.53%) Windows Phone
16 3 (0.53%) Windows Vista
17 2 (0.36%) Red Hat Enterprise Linux
18 1 (0.18%) Windows Mobile
Processes & Methodologies
1 101 (18.00%) ITIL
2 32 (5.70%) Migration
3 20 (3.57%) Service Management
4 18 (3.21%) Problem Management
4 18 (3.21%) Capacity Planning
5 16 (2.85%) Business Continuity
5 16 (2.85%) Service Delivery
5 16 (2.85%) Disaster Recovery
6 14 (2.50%) Change Management
7 11 (1.96%) PRINCE2
8 10 (1.78%) Incident Management
9 9 (1.60%) Root Cause Analysis
9 9 (1.60%) Project Management
10 7 (1.25%) ITSM
10 7 (1.25%) Performance Monitoring
11 6 (1.07%) Performance Tuning
11 6 (1.07%) Performance Management
11 6 (1.07%) Network Management
11 6 (1.07%) Change Control
12 5 (0.89%) Business Continuity Planning
Programming Languages
1 79 (14.08%) SQL
2 20 (3.57%) PowerShell
3 15 (2.67%) VBScript
4 8 (1.43%) VB
4 8 (1.43%) Perl
5 5 (0.89%) T-SQL
5 5 (0.89%) Java
6 4 (0.71%) PL/SQL
7 2 (0.36%) Shell Script
7 2 (0.36%) PHP
8 1 (0.18%) R
8 1 (0.18%) Python
8 1 (0.18%) C
8 1 (0.18%) C#
Qualifications
1 79 (14.08%) Microsoft Certification
2 57 (10.16%) MCSE
3 48 (8.56%) Security Cleared
4 42 (7.49%) SC Cleared
5 34 (6.06%) Cisco Certification
6 31 (5.53%) MCITP
7 27 (4.81%) MCP
8 23 (4.10%) CCNA
9 20 (3.57%) CCNP
10 16 (2.85%) MCSA
10 16 (2.85%) VMware Certified Professional (VCP)
11 15 (2.67%) MCTS
12 13 (2.32%) Citrix Certification
13 12 (2.14%) CCA
14 6 (1.07%) ITIL Certification
14 6 (1.07%) A+ Certification
14 6 (1.07%) DV Cleared
15 5 (0.89%) CCSA
16 4 (0.71%) PRINCE2 Certification
16 4 (0.71%) Degree
Quality Assurance & Compliance
1 29 (5.17%) SLA
2 2 (0.36%) PCI DSS
System Software
1 324 (57.75%) Active Directory
2 92 (16.40%) VMware Infrastructure
3 59 (10.52%) XenApp
4 41 (7.31%) Hyper-V
5 32 (5.70%) XenDesktop
6 31 (5.53%) vSphere
7 24 (4.28%) XenServer
8 22 (3.92%) VMware ESX
9 16 (2.85%) Terminal Services
10 12 (2.14%) Microsoft App-V
11 11 (1.96%) VMware Server
12 10 (1.78%) Citrix Presentation Server
12 10 (1.78%) VMware ESXi
13 7 (1.25%) NLBS
14 6 (1.07%) Xen
15 5 (0.89%) UAG
15 5 (0.89%) MetaFrame
15 5 (0.89%) ISA Server
16 4 (0.71%) Terminal Server
16 4 (0.71%) Novell eDirectory
Systems Management
1 70 (12.48%) SCCM
2 32 (5.70%) Backup Exec
3 14 (2.50%) SCOM
4 13 (2.32%) NetBackup
5 11 (1.96%) ARCserve
6 10 (1.78%) WSUS
7 6 (1.07%) Norton AntiVirus
8 5 (0.89%) HP SIM
9 3 (0.53%) FortiGate
9 3 (0.53%) Systems Management Server (SMS)
10 2 (0.36%) MOM
10 2 (0.36%) Nagios
10 2 (0.36%) Oracle Enterprise Manager
10 2 (0.36%) HP Data Protector
10 2 (0.36%) Tivoli Endpoint Manager
10 2 (0.36%) SCSM
10 2 (0.36%) Symantec Endpoint Protection
11 1 (0.18%) Cisco UCCX
11 1 (0.18%) PureDisk
11 1 (0.18%) McAfee ePO
Vendors
1 258 (45.99%) VMware
2 230 (41.00%) Microsoft
3 151 (26.92%) Citrix
4 111 (19.79%) Cisco
5 48 (8.56%) HP
6 34 (6.06%) Dell
7 27 (4.81%) Symantec
8 21 (3.74%) CheckPoint
8 21 (3.74%) NetApp
9 18 (3.21%) Oracle
10 17 (3.03%) EMC
11 16 (2.85%) Lotus
12 14 (2.50%) Juniper
13 11 (1.96%) Apple
14 9 (1.60%) Veeam
14 9 (1.60%) SolarWinds
14 9 (1.60%) Avaya
15 8 (1.43%) Intel
16 7 (1.25%) McAfee
17 6 (1.07%) Sophos
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Rate: £175 to £225 per day
Posted: Yesterday
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Rate: £16 - £22 per hour
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Rate: £350 - £380 per annum
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