The first table below looks at the demand for the 3rd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Third Line Support
Rank 318 306 329
Rank change year-on-year
-12 +23
Contract jobs requiring a 3rd Line Support 297 288 293
As % of all contract IT jobs located in the UK 0.54% 0.56% 0.51%
As % of the Job Titles category 0.59% 0.61% 0.55%
Number of daily rates quoted 171 143 134
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£225 £285 £271
Average daily rate % change year-on-year
-21.05% +5.06%
90% offered a daily rate of more than £170 £200 £180
10% offered a daily rate of more than £350 £350 £375
UK excluding London average daily rate £220 £275 £258
% change year-on-year
-20.00% +6.79%
Number of hourly rates quoted 29 40 38
Average hourly rate £20.21 £22.50 £22.00
Average hourly rate % change year-on-year
-10.20% +2.27%
90% offered a hourly rate of more than £15.81 £16.50 £16.85
10% offered a hourly rate of more than £25.36 £27.50 £26.95
UK excluding London average hourly rate £20.00 £22.00 £22.00
% change year-on-year
-9.09% -
Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
50456 47310 53463
As % of all contract IT jobs located in the UK 92.34% 92.54% 92.51%
Number of daily rates quoted 30591 27725 29826
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £230 £238
10% offered a daily rate of more than £550 £575 £558
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1991 2124 2715
Average hourly rate £16.50 £17.50 £19.00
Average hourly rate % change year-on-year
-5.71% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £40.60
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support within the UK.

3rd Line Support Daily Rate Trend in the UK

3rd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 30 July 2014.

3rd Line Support Daily Rate Histogram in the UK

3rd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support within the UK.

3rd Line Support Hourly Rate Trend in the UK

3rd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 30 July 2014.

3rd Line Support Hourly Rate Histogram in the UK

3rd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -28 276 £225 -21.73% 89
London +11 80 £300 +4.34% 29
East of England +5 48 £200 -27.27% 6
South East -40 43 £225 -21.73% 22
West Midlands -8 34 £210 -16.00% 8
North West +5 26 £208 -13.43% 6
City of London +17 20 £275 -15.38% 11
East Midlands +9 19 £216 -3.88% 5
Suffolk -2 16 £190 -36.66%
Manchester -4 14 £183 -30.87% 4
Worcestershire +4 13 £235 -21.66% 2
Norfolk - 12 £200 -
Ipswich - 12 £200 -
Yorkshire +1 11 £269 +34.37% 3
Hampshire -9 11 £224 -25.41% 7
Scotland -15 11 £223 -15.23% 2
South West -20 11 £250 -23.07% 10
Cambridgeshire -7 9 £225 - 3
Oxfordshire - 9 £220 - 1
Reading +7 8 £258 +24.09% 2
Surrey +6 8 £253 -22.30% 5
Berkshire -31 8 £258 +17.04% 4
Norwich - 8 £240 -
Lancashire - 7 £270 - 1
Nottinghamshire +11 6 £208 -20.95%
Peterborough +8 6 £213 - 1
Birmingham -7 6 £185 -16.38% 3
Wales -16 6 £200 +5.26% 3
Edinburgh -12 5 £184 -26.50% 2
North East -12 5 £280 -2.09%

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 30 July 2014, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 412 (74.91%) Windows
2 323 (58.73%) Active Directory
3 240 (43.64%) VMware
4 233 (42.36%) Windows Server 2008
5 213 (38.73%) Microsoft
6 205 (37.27%) MS Exchange
7 148 (26.91%) Windows 7
8 145 (26.36%) Windows Server 2003
9 134 (24.36%) Citrix
10 120 (21.82%) Exchange Server 2010
11 103 (18.73%) Cisco
12 91 (16.55%) ITIL
13 86 (15.64%) SQL
14 85 (15.45%) VMware Infrastructure
15 82 (14.91%) Microsoft Certification
16 81 (14.73%) Windows XP
17 79 (14.36%) SAN
18 73 (13.27%) Firewall
19 72 (13.09%) Windows Server 2012
20 71 (12.91%) DNS
20 71 (12.91%) MS Office
21 69 (12.55%) SQL Server
22 64 (11.64%) MCSE
23 63 (11.45%) SCCM
24 58 (10.55%) MS Excel
25 57 (10.36%) TCP/IP
26 55 (10.00%) LAN
26 55 (10.00%) XenApp
27 53 (9.64%) WAN
27 53 (9.64%) Finance

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 30 July 2014, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 205 (37.27%) MS Exchange
2 120 (21.82%) Exchange Server 2010
3 49 (8.91%) Exchange Server 2003
4 46 (8.36%) Exchange Server 2007
5 42 (7.64%) SharePoint
6 26 (4.73%) Blackberry Enterprise Server
7 19 (3.45%) Lync
8 15 (2.73%) IBM Notes
9 13 (2.36%) IIS
10 12 (2.18%) Exchange Server 2013
11 5 (0.91%) Exchange Server 2000
12 4 (0.73%) Lotus Domino
12 4 (0.73%) Apache
12 4 (0.73%) SharePoint 2010
13 2 (0.36%) WebLogic
13 2 (0.36%) Tomcat
13 2 (0.36%) SAS
13 2 (0.36%) OpenStack
13 2 (0.36%) Oracle Service Bus
14 1 (0.18%) WordPress
Applications
1 71 (12.91%) MS Office
2 58 (10.55%) MS Excel
3 7 (1.27%) MS Visio
4 2 (0.36%) MS PowerPoint
5 1 (0.18%) MicroStation
5 1 (0.18%) AutoCAD
5 1 (0.18%) MS Project
Business Applications
1 8 (1.45%) Dynamics AX
2 1 (0.18%) assyst
2 1 (0.18%) Academy Housing
2 1 (0.18%) Academy Revenues and Benefits
2 1 (0.18%) SAP ERP
Cloud Services
1 32 (5.82%) Office 365
2 1 (0.18%) Microsoft Azure
Communications & Networking
1 79 (14.36%) SAN
2 73 (13.27%) Firewall
3 71 (12.91%) DNS
4 57 (10.36%) TCP/IP
5 55 (10.00%) LAN
6 53 (9.64%) WAN
7 49 (8.91%) DHCP
8 27 (4.91%) VoIP
9 18 (3.27%) VLAN
10 17 (3.09%) VPN
11 16 (2.91%) NAS
12 10 (1.82%) MPLS
13 9 (1.64%) Internet
13 9 (1.64%) Wireless
14 8 (1.45%) Wi-Fi
15 7 (1.27%) Network Security
15 7 (1.27%) iSCSI
16 6 (1.09%) Cisco ASA
17 5 (0.91%) 3G
17 5 (0.91%) WLAN
Database & Business Intelligence
1 69 (12.55%) SQL Server
2 21 (3.82%) SQL Server 2008
3 18 (3.27%) SQL Server 2005
4 13 (2.36%) Oracle Database
5 6 (1.09%) Oracle Database 11g
6 5 (0.91%) Cognos Impromptu
6 5 (0.91%) Crystal Reports
7 4 (0.73%) MySQL
7 4 (0.73%) DTS
7 4 (0.73%) SQL Server Reporting Services
7 4 (0.73%) SQL Server Integration Services
7 4 (0.73%) SQL Server Analysis Services
8 3 (0.55%) SQL Server 2000
8 3 (0.55%) Oracle Database 10g
9 2 (0.36%) Oracle9i Database
9 2 (0.36%) RDBMS
9 2 (0.36%) Relational Database
10 1 (0.18%) Oracle Database 12c
10 1 (0.18%) Oracle ODI
10 1 (0.18%) MongoDB
Development Applications
1 2 (0.36%) MSI
2 1 (0.18%) Team Foundation Server
2 1 (0.18%) CruiseControl
2 1 (0.18%) Subversion
2 1 (0.18%) Maven
2 1 (0.18%) ProC
2 1 (0.18%) Introscope
2 1 (0.18%) Eclipse
2 1 (0.18%) Oracle Forms
2 1 (0.18%) VSS/SourceSafe
2 1 (0.18%) Ant
General
1 53 (9.64%) Finance
2 14 (2.55%) Banking
3 9 (1.64%) Telecoms
4 8 (1.45%) Back Office
5 4 (0.73%) Law
6 3 (0.55%) Retail
7 2 (0.36%) Legal
7 2 (0.36%) Investment Banking
7 2 (0.36%) French Language
7 2 (0.36%) Retail Banking
8 1 (0.18%) Local Government
8 1 (0.18%) Multimedia
8 1 (0.18%) Front Office
8 1 (0.18%) Publishing
Libraries, Frameworks & Software Standards
1 9 (1.64%) Application Packaging
2 5 (0.91%) Web Services
3 4 (0.73%) XML
3 4 (0.73%) .NET
3 4 (0.73%) Middleware
4 3 (0.55%) WSDL
4 3 (0.55%) J2EE
5 1 (0.18%) JAX-WS
5 1 (0.18%) SAP PI
5 1 (0.18%) Kafka
5 1 (0.18%) XMPP
5 1 (0.18%) Spring
5 1 (0.18%) JNDI
5 1 (0.18%) EDIFACT
5 1 (0.18%) JAXB
5 1 (0.18%) EDI
5 1 (0.18%) JMS
5 1 (0.18%) ASP.NET
5 1 (0.18%) EJB
5 1 (0.18%) JDBC
Miscellaneous
1 52 (9.45%) Blackberry
2 16 (2.91%) Fat Client
2 16 (2.91%) Thin Client
3 13 (2.36%) NHS
4 9 (1.64%) PDA
4 9 (1.64%) Clustering
5 7 (1.27%) iPhone
6 6 (1.09%) Replication
6 6 (1.09%) Management Information System
6 6 (1.09%) iPad
7 4 (0.73%) Video Conferencing
8 3 (0.55%) Hedge funds
8 3 (0.55%) Computer Science
8 3 (0.55%) Client/Server
9 2 (0.36%) EPoS
9 2 (0.36%) Firmware
9 2 (0.36%) Enterprise Software
10 1 (0.18%) FMCG
10 1 (0.18%) iSeries
10 1 (0.18%) TRADACOMS
Operating Systems
1 412 (74.91%) Windows
2 233 (42.36%) Windows Server 2008
3 148 (26.91%) Windows 7
4 145 (26.36%) Windows Server 2003
5 81 (14.73%) Windows XP
6 72 (13.09%) Windows Server 2012
7 52 (9.45%) Windows 8
8 34 (6.18%) Linux
9 24 (4.36%) UNIX
10 10 (1.82%) Windows 2000 Server
11 9 (1.64%) Mac OS X
12 8 (1.45%) Mac OS
13 7 (1.27%) Android
13 7 (1.27%) Windows 2000
14 6 (1.09%) Apple iOS
15 5 (0.91%) Solaris
16 3 (0.55%) Windows Phone
16 3 (0.55%) Windows Vista
17 2 (0.36%) Red Hat Enterprise Linux
18 1 (0.18%) Mac OS X Server
Processes & Methodologies
1 91 (16.55%) ITIL
2 32 (5.82%) Migration
3 19 (3.45%) Disaster Recovery
3 19 (3.45%) Capacity Planning
4 17 (3.09%) Problem Management
5 16 (2.91%) Business Continuity
6 14 (2.55%) Change Management
7 13 (2.36%) Service Management
8 12 (2.18%) Incident Management
9 11 (2.00%) PRINCE2
10 10 (1.82%) Service Delivery
10 10 (1.82%) Performance Tuning
11 8 (1.45%) Project Management
12 7 (1.27%) Root Cause Analysis
13 6 (1.09%) Performance Monitoring
14 5 (0.91%) Data Protection
14 5 (0.91%) Change Control
14 5 (0.91%) Logistics
14 5 (0.91%) Information Management
14 5 (0.91%) ITSM
Programming Languages
1 86 (15.64%) SQL
2 28 (5.09%) PowerShell
3 15 (2.73%) VBScript
4 11 (2.00%) VB
5 10 (1.82%) T-SQL
6 8 (1.45%) Perl
7 5 (0.91%) PL/SQL
8 4 (0.73%) Java
9 3 (0.55%) C#
10 2 (0.36%) JavaScript
10 2 (0.36%) Shell Script
11 1 (0.18%) JCL
11 1 (0.18%) Python
11 1 (0.18%) C
11 1 (0.18%) PHP
Qualifications
1 82 (14.91%) Microsoft Certification
2 64 (11.64%) MCSE
3 46 (8.36%) Security Cleared
4 40 (7.27%) SC Cleared
5 33 (6.00%) Cisco Certification
5 33 (6.00%) MCITP
6 27 (4.91%) CCNA
6 27 (4.91%) MCP
7 19 (3.45%) VMware Certified Professional (VCP)
8 18 (3.27%) MCSA
9 17 (3.09%) MCTS
10 16 (2.91%) CCNP
10 16 (2.91%) Citrix Certification
11 15 (2.73%) CCA
12 7 (1.27%) CCSA
13 6 (1.09%) ITIL Certification
13 6 (1.09%) DV Cleared
14 4 (0.73%) PRINCE2 Certification
14 4 (0.73%) A+ Certification
14 4 (0.73%) Degree
Quality Assurance & Compliance
1 22 (4.00%) SLA
2 3 (0.55%) PCI DSS
3 2 (0.36%) QA
System Software
1 323 (58.73%) Active Directory
2 85 (15.45%) VMware Infrastructure
3 55 (10.00%) XenApp
4 48 (8.73%) Hyper-V
5 28 (5.09%) vSphere
6 26 (4.73%) XenDesktop
7 23 (4.18%) XenServer
8 20 (3.64%) VMware ESX
9 13 (2.36%) Terminal Services
10 10 (1.82%) Microsoft App-V
10 10 (1.82%) VMware ESXi
11 9 (1.64%) VMware Server
12 7 (1.27%) ISA Server
13 5 (0.91%) Citrix Presentation Server
13 5 (0.91%) Xen
14 4 (0.73%) NLBS
15 3 (0.55%) UAG
15 3 (0.55%) NFS
16 2 (0.36%) Microsoft Virtual Server
16 2 (0.36%) DFS Replication
Systems Management
1 63 (11.45%) SCCM
2 27 (4.91%) Backup Exec
3 15 (2.73%) SCOM
4 9 (1.64%) ARCserve
5 8 (1.45%) WSUS
6 7 (1.27%) NetBackup
7 5 (0.91%) SCVMM
7 5 (0.91%) Norton AntiVirus
8 4 (0.73%) SCDPM
9 3 (0.55%) HP SIM
9 3 (0.55%) McAfee ePO
9 3 (0.55%) FortiGate
9 3 (0.55%) EMC NetWorker
10 2 (0.36%) Oracle Enterprise Manager
10 2 (0.36%) MOM
10 2 (0.36%) Systems Management Server (SMS)
10 2 (0.36%) OpenView Configuration Management
10 2 (0.36%) MAILsweeper
10 2 (0.36%) HP Data Protector
10 2 (0.36%) Symantec Enterprise Vault
Vendors
1 240 (43.64%) VMware
2 213 (38.73%) Microsoft
3 134 (24.36%) Citrix
4 103 (18.73%) Cisco
5 44 (8.00%) HP
6 26 (4.73%) Dell
7 21 (3.82%) Symantec
8 20 (3.64%) Oracle
9 18 (3.27%) NetApp
10 16 (2.91%) CheckPoint
11 15 (2.73%) Lotus
11 15 (2.73%) Juniper
12 13 (2.36%) EMC
13 12 (2.18%) Apple
14 9 (1.64%) Sophos
14 9 (1.64%) Avaya
15 8 (1.45%) Intel
15 8 (1.45%) McAfee
15 8 (1.45%) Veeam
16 6 (1.09%) ProCurve
Lincolnshire
Senitor Associates
Rate: £20 - £28 per hour
Posted: 9 hours ago
Birmingham, West Midlands (County)
Senitor Associates
Rate: £150 - £220 per day
Posted: 9 hours ago
City, London
Senitor Associates
Rate: £240 - £300 per day
Posted: 2 days ago
City of London
Computer Futures
Rate: £200 - £300 per day
Posted: 2 days ago
City, London
TEKsystems
Rate: £200 - £250 per day
Posted: 2 days ago
London
Roc Search
Posted: 5 days ago
Staffordshire
Roc Search
Posted: 5 days ago
City of London
Argyll Scott
Rate: £385 - £435 per day
Posted: 5 days ago
Edinburgh, Midlothian
HAYS INFORMATION TECHNOLOGY
Rate: £180.00 - £230.00 per day
Posted: 5 days ago
Crawley
Bluefire Consulting
Rate: £25 - £28 per hour
Posted: 6 days ago
Gloucester
Opus Recruitment Solutions Ltd
Rate: £150 - £220 per day
Posted: 8 days ago
Telford
Computer Futures
Rate: competitive
Posted: 8 days ago
Worcester
Reed Technology - UK Posting Account
Rate: £200 - £210 per day + or £35k - £50k pro rata on FTC
Posted: 12 days ago
Reading
Opus Recruitment Solutions Ltd
Rate: £195 - £245 per day
Posted: 12 days ago
Manchester
Real Staffing
Rate: £200 - £250 per day + competitive
Posted: 12 days ago
Bristol
Opus Recruitment Solutions Ltd
Rate: £170 - £250 per annum
Posted: 13 days ago
Kingston Upon Hull
Computer Futures
Rate: £200 - £280 per day + competitive
Posted: 14 days ago
Preston
Reed Technology - UK Posting Account
Rate: £15 - £15.05 per hour
Posted: 16 days ago
Oxford
Opus Recruitment Solutions Ltd
Rate: £200 - £250 per annum
Posted: 19 days ago
Dorchester
Hays IT - Uk Posting account
Rate: £140.00 - £165.00 per day
Posted: 20 days ago