The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Third Line Support
Rank 343 349 292
Rank change year-on-year
+6 -57
Contract jobs requiring a 3rd Line Support 281 267 293
As % of all contract IT jobs located in the UK 0.53% 0.50% 0.62%
As % of the Job Titles category 0.57% 0.55% 0.67%
Number of daily rates quoted 173 153 141
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£264 £245 £290
Average daily rate % change year-on-year
+7.65% -15.51%
90% offered a daily rate of more than £180 £160 £206
10% offered a daily rate of more than £391 £375 £375
UK excluding London average daily rate £250 £223 £290
% change year-on-year
+11.96% -23.00%
Number of hourly rates quoted 37 36 45
Average hourly rate £22.00 £20.60 £23.50
Average hourly rate % change year-on-year
+6.78% -12.32%
90% offered a hourly rate of more than £18.00 £15.25 £17.50
10% offered a hourly rate of more than £40.00 £22.50 £34.00
UK excluding London average hourly rate £22.00 £19.50 £21.25
% change year-on-year
+12.82% -8.23%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
49251 48960 43769
As % of all contract IT jobs located in the UK 92.35% 92.49% 92.44%
Number of daily rates quoted 30638 30338 25166
Average daily rate £400 £390 £400
Average daily rate % change year-on-year
+2.56% -2.50%
90% offered a daily rate of more than £250 £230 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1929 1993 2147
Average hourly rate £16.50 £17.00 £18.27
Average hourly rate % change year-on-year
-2.94% -6.92%
90% offered a hourly rate of more than £11.00 £10.50 £11.13
10% offered a hourly rate of more than £40.80 £40.00 £41.50
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support within the UK.

3rd Line Support Daily Rate Trend in the UK

3rd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 29 May 2015.

3rd Line Support Daily Rate Histogram in the UK

3rd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support within the UK.

3rd Line Support Hourly Rate Trend in the UK

3rd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 29 May 2015.

3rd Line Support Hourly Rate Histogram in the UK

3rd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 272 £264 +5.50% 80
London +1 90 £300 +0.67% 16
South East +23 74 £275 +12.24% 18
East of England -11 24 £225 +12.50% 1
South West +28 22 £225 -14.28% 11
North West -11 21 £230 +3.00% 17
West Midlands -15 20 £275 +17.02% 14
West Sussex -6 18 £295 -11.94% 1
Manchester +6 15 £263 -4.54% 10
City of London +2 15 £260 -13.33% 3
Buckinghamshire +9 13 £271 +14.10% 1
East Midlands -2 12 £303 +45.78% 2
Yorkshire -21 11 £241 -22.80% 1
Surrey +19 10 £275 -26.66% 4
Hampshire 0 10 £241 +109.56% 2
Milton Keynes +8 9 £277 +25.90%
Oxfordshire -11 9 £230 - 1
Wiltshire +8 7 £413 +96.42% 1
Norfolk +3 6 £190 +33.33%
Crawley -2 6 - -
East Sussex -8 6 - - 1
Essex -8 6 £190 -
West Yorkshire -13 6 £188 -40.00% 1
Somerset +18 5 £225 -28.00% 3
Swindon +10 5 £450 +114.28% 1
Ipswich +8 5 £225 +12.50%
Staffordshire +3 5 £175 - 2
Suffolk +2 5 £225 +28.57%
Lewes 0 5 - -
Nottingham -2 5 £285 - 1

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 29 May 2015, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 412 (74.91%) Windows
2 322 (58.55%) Active Directory
3 284 (51.64%) VMware
4 237 (43.09%) Windows Server 2008
5 220 (40.00%) Microsoft
6 180 (32.73%) MS Exchange
7 152 (27.64%) Citrix
8 151 (27.45%) Windows Server 2012
9 131 (23.82%) Windows Server 2003
10 123 (22.36%) VMware Infrastructure
11 117 (21.27%) SQL
12 114 (20.73%) ITIL
13 106 (19.27%) SCCM
14 99 (18.00%) Cisco
15 89 (16.18%) Firewall
16 88 (16.00%) Exchange Server 2010
17 85 (15.45%) SAN
18 81 (14.73%) Hyper-V
19 77 (14.00%) Windows 7
20 75 (13.64%) SQL Server
21 70 (12.73%) IIS
21 70 (12.73%) Microsoft Certification
22 65 (11.82%) DNS
23 62 (11.27%) WAN
23 62 (11.27%) SharePoint
24 61 (11.09%) LAN
25 58 (10.55%) MS Excel
26 55 (10.00%) MS Office
26 55 (10.00%) vSphere
27 54 (9.82%) XenApp

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 29 May 2015, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 180 (32.73%) MS Exchange
2 88 (16.00%) Exchange Server 2010
3 70 (12.73%) IIS
4 62 (11.27%) SharePoint
5 48 (8.73%) Lync
6 44 (8.00%) Exchange Server 2013
7 35 (6.36%) Exchange Server 2003
8 25 (4.55%) Exchange Server 2007
9 15 (2.73%) Blackberry Enterprise Server
10 10 (1.82%) WebSphere
11 8 (1.45%) IBM HTTP Server
11 8 (1.45%) IBM Notes
11 8 (1.45%) SharePoint 2010
12 5 (0.91%) Exchange Server 2000
12 5 (0.91%) BizTalk Server
13 4 (0.73%) SharePoint 2013
14 3 (0.55%) Documentum
15 2 (0.36%) CMS
15 2 (0.36%) Apache
15 2 (0.36%) Tomcat
Applications
1 58 (10.55%) MS Excel
2 55 (10.00%) MS Office
3 1 (0.18%) AutoCAD
Business Applications
1 11 (2.00%) Dynamics CRM
2 3 (0.55%) SAP CRM
3 1 (0.18%) assyst
3 1 (0.18%) Line 500
Cloud Services
1 50 (9.09%) Office 365
2 20 (3.64%) Microsoft Azure
3 14 (2.55%) Amazon AWS
4 2 (0.36%) PaaS
4 2 (0.36%) Cloud Computing
4 2 (0.36%) Virtual Private Cloud
5 1 (0.18%) IaaS
5 1 (0.18%) Google Cloud Platform
5 1 (0.18%) SaaS
Communications & Networking
1 89 (16.18%) Firewall
2 85 (15.45%) SAN
3 65 (11.82%) DNS
4 62 (11.27%) WAN
5 61 (11.09%) LAN
6 52 (9.45%) DHCP
7 34 (6.18%) VPN
8 26 (4.73%) TCP/IP
9 25 (4.55%) VoIP
10 19 (3.45%) VLAN
11 16 (2.91%) MPLS
11 16 (2.91%) Internet
12 14 (2.55%) Network Security
13 13 (2.36%) iSCSI
14 10 (1.82%) Wireless
14 10 (1.82%) Cisco ASA
15 9 (1.64%) Cisco Nexus
15 9 (1.64%) NAS
15 9 (1.64%) HTTP
15 9 (1.64%) Wi-Fi
Database & Business Intelligence
1 75 (13.64%) SQL Server
2 25 (4.55%) SQL Server 2008
3 16 (2.91%) SQL Server 2005
4 10 (1.82%) MySQL
5 5 (0.91%) SQL Server 2012
6 4 (0.73%) PostgreSQL
6 4 (0.73%) JasperReports
7 2 (0.36%) SQL Server 2000
7 2 (0.36%) Crystal Reports
7 2 (0.36%) SQL Server Integration Services
7 2 (0.36%) Oracle Database
8 1 (0.18%) Hadoop
8 1 (0.18%) Sybase ASE
8 1 (0.18%) SQL Server Reporting Services
8 1 (0.18%) Data Mining
8 1 (0.18%) Oracle Database 10g
8 1 (0.18%) IDOL
Development Applications
1 5 (0.91%) Octopus Deploy
2 2 (0.36%) MSI
3 1 (0.18%) Maven
3 1 (0.18%) Subversion
3 1 (0.18%) Visual Studio
3 1 (0.18%) PVCS
3 1 (0.18%) VSS/SourceSafe
3 1 (0.18%) Ant
General
1 39 (7.09%) Finance
2 13 (2.36%) Telecoms
3 12 (2.18%) Retail
4 6 (1.09%) Legal
5 4 (0.73%) Automotive
5 4 (0.73%) Law
6 3 (0.55%) Marketing
6 3 (0.55%) Banking
6 3 (0.55%) Manufacturing
7 2 (0.36%) Advertising
7 2 (0.36%) Front Office
7 2 (0.36%) Back Office
8 1 (0.18%) Local Government
8 1 (0.18%) Investment Banking
8 1 (0.18%) Military
8 1 (0.18%) Financial Institution
Libraries, Frameworks & Software Standards
1 8 (1.45%) Web Services
2 7 (1.27%) Middleware
3 5 (0.91%) LAMP
4 4 (0.73%) .NET
4 4 (0.73%) HTML
4 4 (0.73%) Application Packaging
5 3 (0.55%) X-Windows
6 1 (0.18%) FIX Protocol
6 1 (0.18%) Java EE
6 1 (0.18%) TIBCO EMS
6 1 (0.18%) Spring
6 1 (0.18%) ASP.NET
6 1 (0.18%) CSS
6 1 (0.18%) JSP
6 1 (0.18%) J2EE
6 1 (0.18%) WebSphere MQ
Miscellaneous
1 30 (5.45%) Data Centre
2 26 (4.73%) Clustering
3 23 (4.18%) Blackberry
4 18 (3.27%) Analytical Skills
5 14 (2.55%) Management Information System
5 14 (2.55%) NHS
6 11 (2.00%) Fat Client
6 11 (2.00%) Thin Client
6 11 (2.00%) Replication
7 10 (1.82%) Client/Server
8 9 (1.64%) Computer Science
9 6 (1.09%) PKI
10 4 (0.73%) Fixed Income
10 4 (0.73%) PDA
11 3 (0.55%) Video Conferencing
11 3 (0.55%) Hedge funds
12 2 (0.36%) Derivative
12 2 (0.36%) User Experience
13 1 (0.18%) Mobile App
13 1 (0.18%) Hybrid Cloud
Operating Systems
1 412 (74.91%) Windows
2 237 (43.09%) Windows Server 2008
3 151 (27.45%) Windows Server 2012
4 131 (23.82%) Windows Server 2003
5 77 (14.00%) Windows 7
6 40 (7.27%) Linux
7 30 (5.45%) Windows XP
8 16 (2.91%) Windows 8
9 14 (2.55%) UNIX
10 12 (2.18%) Windows 2000 Server
11 11 (2.00%) Windows 2000
12 9 (1.64%) Solaris
13 6 (1.09%) Windows NT
14 5 (0.91%) Android
14 5 (0.91%) Apple iOS
15 4 (0.73%) Mac OS X
15 4 (0.73%) CentOS
15 4 (0.73%) Red Hat Enterprise Linux
16 3 (0.55%) Windows Vista
17 2 (0.36%) AIX
Processes & Methodologies
1 114 (20.73%) ITIL
2 33 (6.00%) Migration
3 30 (5.45%) Problem Management
4 28 (5.09%) Change Management
5 20 (3.64%) Disaster Recovery
6 18 (3.27%) Service Management
7 16 (2.91%) Configuration Management
8 13 (2.36%) CRM
8 13 (2.36%) Service Delivery
9 12 (2.18%) Business Continuity
10 10 (1.82%) Project Management
10 10 (1.82%) PRINCE2
10 10 (1.82%) Root Cause Analysis
10 10 (1.82%) Network Management
10 10 (1.82%) Patch Management
11 9 (1.64%) Performance Management
11 9 (1.64%) Asset Management
11 9 (1.64%) Incident Management
11 9 (1.64%) ITSM
11 9 (1.64%) Security Management
Programming Languages
1 117 (21.27%) SQL
2 48 (8.73%) PowerShell
3 16 (2.91%) VBScript
4 13 (2.36%) T-SQL
5 9 (1.64%) Java
6 6 (1.09%) JavaScript
6 6 (1.09%) VB
7 5 (0.91%) Shell Script
8 3 (0.55%) C
9 2 (0.36%) Python
10 1 (0.18%) Bash Shell
10 1 (0.18%) C#
10 1 (0.18%) Perl
10 1 (0.18%) PL/SQL
Qualifications
1 70 (12.73%) Microsoft Certification
2 53 (9.64%) MCSE
3 47 (8.55%) Security Cleared
4 43 (7.82%) Cisco Certification
5 38 (6.91%) SC Cleared
6 30 (5.45%) MCP
7 29 (5.27%) CCNA
8 23 (4.18%) CCNP
9 22 (4.00%) MCITP
10 19 (3.45%) VMware Certified Professional (VCP)
11 17 (3.09%) MCSA
12 14 (2.55%) Degree
13 11 (2.00%) MCTS
13 11 (2.00%) CCA
13 11 (2.00%) Citrix Certification
14 10 (1.82%) DV Cleared
15 7 (1.27%) CCEA
15 7 (1.27%) CCIE
16 6 (1.09%) HND
17 5 (0.91%) MCSD
Quality Assurance & Compliance
1 31 (5.64%) SLA
2 8 (1.45%) ISO/IEC 27001
3 1 (0.18%) QA
System Software
1 322 (58.55%) Active Directory
2 123 (22.36%) VMware Infrastructure
3 81 (14.73%) Hyper-V
4 55 (10.00%) vSphere
5 54 (9.82%) XenApp
6 35 (6.36%) XenDesktop
7 30 (5.45%) VMware ESX
8 10 (1.82%) Citrix Presentation Server
8 10 (1.82%) VMware ESXi
9 8 (1.45%) Microsoft App-V
9 8 (1.45%) Terminal Services
9 8 (1.45%) Xen
9 8 (1.45%) XenServer
9 8 (1.45%) vCloud
10 6 (1.09%) VMware Server
10 6 (1.09%) NLBS
11 5 (0.91%) UAG
12 4 (0.73%) VMware Workstation
13 3 (0.55%) DFS Replication
13 3 (0.55%) Forefront TMG
Systems Management
1 106 (19.27%) SCCM
2 38 (6.91%) SCOM
3 26 (4.73%) WSUS
4 16 (2.91%) Backup Exec
5 10 (1.82%) NetBackup
6 8 (1.45%) Nagios
6 8 (1.45%) SCVMM
7 7 (1.27%) Forefront Identity Manager
7 7 (1.27%) Systems Management Server (SMS)
8 5 (0.91%) Icinga
9 4 (0.73%) ARCserve
9 4 (0.73%) OVSD
9 4 (0.73%) AirWatch
10 3 (0.55%) SCDPM
10 3 (0.55%) SolarWinds Orion
10 3 (0.55%) OpenView
11 2 (0.36%) Tivoli
11 2 (0.36%) McAfee ePO
11 2 (0.36%) HP Data Protector
11 2 (0.36%) Hyperic
Vendors
1 284 (51.64%) VMware
2 220 (40.00%) Microsoft
3 152 (27.64%) Citrix
4 99 (18.00%) Cisco
5 50 (9.09%) HP
6 30 (5.45%) Dell
7 24 (4.36%) NetApp
8 19 (3.45%) Symantec
9 18 (3.27%) CheckPoint
10 16 (2.91%) Oracle
11 14 (2.55%) IBM
12 13 (2.36%) Juniper
12 13 (2.36%) McAfee
13 12 (2.18%) Lotus
14 11 (2.00%) EMC
15 10 (1.82%) Sophos
15 10 (1.82%) Veeam
16 7 (1.27%) Red Hat
16 7 (1.27%) Apple
16 7 (1.27%) CommVault
Taunton, Somerset
Connectus
Rate: £15.6 - £25.6 per hour
Posted: 2 hours ago
West London
Marcus Donald People
Rate: £300 - £360 per day
Posted: 2 hours ago
West London
Oscar Associates (UK) Ltd
Rate: £220 - £240 per day
Posted: 9 hours ago
City, London
Coal IT Services
Rate: £375 per day
Posted: 10 hours ago
Birmingham, West Midlands (County)
HAYS INFORMATION TECHNOLOGY
Rate: £14.00 - £20.00 per hour
Posted: Yesterday
London
ClearCube Consulting
Rate: Unspecified Flexible depending on relevant experience
Posted: Yesterday
Prescot
Computer Futures
Rate: competitive
Posted: 2 days ago
Lancashire
Real Staffing
Rate: £250 - £260 per day + competitive
Posted: 2 days ago
Oxford, Oxfordshire
X4 Group
Rate: £20 per hour + Flex
Posted: 2 days ago
Manchester, Lancashire
Networking People
Rate: £280 - £290 per day
Posted: 3 days ago
Runcorn
Computer Futures
Rate: £190 - £250 per day + competitive
Posted: 3 days ago
London
Harrington Starr
Rate: £300 - £350 per day
Posted: 7 days ago
Manchester
Adria Solutions Ltd
Rate: £250 - £325 per day
Posted: 7 days ago
Manchester
Adria Solutions Ltd
Rate: £250 - £325 per day
Posted: 10 days ago
Telford
Hays IT - Uk Posting account
Rate: £14.00 - £20.00 per hour
Posted: 10 days ago
Wolverhampton
Computer Futures
Rate: competitive
Posted: 15 days ago
Birmingham
Computer Futures
Rate: competitive
Posted: 16 days ago
West Midlands
Jumar Solutions
Rate: Attractive
Posted: 17 days ago
Birmingham
Computer Futures
Rate: competitive
Posted: 18 days ago
Somerset
Computer Futures
Rate: £150 - £250 per day
Posted: 21 days ago