The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Third Line Support
Rank 335 352 292
Rank change year-on-year
+17 -60
Contract jobs requiring a 3rd Line Support 269 228 272
As % of all contract IT jobs located in the UK 0.51% 0.45% 0.61%
As % of the Job Titles category 0.55% 0.49% 0.65%
Number of daily rates quoted 156 115 112
Average daily rate
Keep up to 90%
of your Daily Rate
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£275 £275 £260
Average daily rate % change year-on-year
- +5.76%
90% offered a daily rate of more than £175 £165 £160
10% offered a daily rate of more than £355 £378 £360
UK excluding London average daily rate £275 £260 £243
% change year-on-year
+5.76% +7.21%
Number of hourly rates quoted 47 27 60
Average hourly rate £23.13 £23.50 £22.50
Average hourly rate % change year-on-year
-1.59% +4.44%
90% offered a hourly rate of more than £18.00 £18.40 £17.45
10% offered a hourly rate of more than £30.00 £30.00 £37.50
UK excluding London average hourly rate £23.13 £23.50 £21.50
% change year-on-year
-1.59% +9.30%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
48490 46430 41591
As % of all contract IT jobs located in the UK 92.40% 92.38% 92.66%
Number of daily rates quoted 29830 27397 23746
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £240 £225 £238
10% offered a daily rate of more than £550 £550 £575
UK excluding London average daily rate £375 £350 £345
% change year-on-year
+7.14% +1.44%
Number of hourly rates quoted 1842 1977 2253
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.50 £10.75
10% offered a hourly rate of more than £41.50 £40.00 £40.00
UK excluding London average hourly rate £16.74 £17.00 £17.50
% change year-on-year
-1.55% -2.85%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support within the UK.

3rd Line Support Daily Rate Trend in the UK

3rd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 27 February 2015.

3rd Line Support Daily Rate Histogram in the UK

3rd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support within the UK.

3rd Line Support Hourly Rate Trend in the UK

3rd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 27 February 2015.

3rd Line Support Hourly Rate Histogram in the UK

3rd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 244 £275 - 92
London -28 71 £300 +1.69% 29
South East -27 59 £290 +5.45% 25
East of England +15 28 £245 +22.50% 5
West Midlands 0 19 £245 -7.54% 2
South West -15 19 £250 -9.90% 10
North West -6 18 £230 -13.20% 7
City of London +10 17 £310 +12.72% 7
East Midlands +10 15 £331 - 4
Yorkshire -5 15 £275 +28.65% 9
Hampshire -12 15 £295 +25.53% 4
Wales +3 14 £325 +94.02%
Berkshire -9 13 £204 -25.81% 7
Cardiff +10 12 £325 +94.02%
South Wales +8 12 £325 +94.02%
Oxfordshire -2 12 £320 - 3
Manchester -1 11 £240 +99.17% 4
West Yorkshire -8 9 £275 +8.37% 5
Surrey +3 8 £313 -3.84% 7
Reading +2 8 £204 -25.81% 4
Wiltshire +1 8 £355 +27.92% 1
Norfolk 0 8 £175 -17.64%
Scotland -2 8 £190 -24.00% 3
Nottinghamshire -7 8 £348 - 2
Nottingham -9 8 £348 - 2
Bedfordshire -2 7 £275 - 1
Warwickshire - 7 £350 -
Essex +12 5 £255 +59.37%
Suffolk +5 5 £223 -3.26%
Ipswich +2 5 £223 -3.26%

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 27 February 2015, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 428 (77.96%) Windows
2 302 (55.01%) Active Directory
3 293 (53.37%) VMware
4 250 (45.54%) Windows Server 2008
5 235 (42.81%) Microsoft
6 172 (31.33%) MS Exchange
7 159 (28.96%) Citrix
8 148 (26.96%) Windows Server 2003
8 148 (26.96%) Windows Server 2012
9 132 (24.04%) VMware Infrastructure
10 117 (21.31%) Cisco
11 108 (19.67%) Windows 7
12 106 (19.31%) ITIL
12 106 (19.31%) Firewall
13 94 (17.12%) SQL
14 92 (16.76%) SCCM
15 89 (16.21%) SAN
16 88 (16.03%) LAN
16 88 (16.03%) Exchange Server 2010
17 86 (15.66%) WAN
18 82 (14.94%) DNS
19 80 (14.57%) Microsoft Certification
19 80 (14.57%) SQL Server
20 69 (12.57%) Hyper-V
21 65 (11.84%) MS Excel
21 65 (11.84%) DHCP
22 62 (11.29%) HP
22 62 (11.29%) Finance
23 60 (10.93%) IIS
24 59 (10.75%) XenApp

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 27 February 2015, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 172 (31.33%) MS Exchange
2 88 (16.03%) Exchange Server 2010
3 60 (10.93%) IIS
4 52 (9.47%) SharePoint
5 42 (7.65%) Exchange Server 2007
6 39 (7.10%) Exchange Server 2003
7 33 (6.01%) Lync
8 26 (4.74%) Exchange Server 2013
9 20 (3.64%) Blackberry Enterprise Server
10 13 (2.37%) IBM Notes
11 11 (2.00%) WebSphere
12 9 (1.64%) SharePoint 2010
13 8 (1.46%) IBM HTTP Server
14 5 (0.91%) SharePoint 2013
15 4 (0.73%) Exchange Server 2000
15 4 (0.73%) Lotus Domino
16 3 (0.55%) Apache
16 3 (0.55%) Documentum
16 3 (0.55%) Office Communications Server
17 2 (0.36%) Oracle Service Bus
Applications
1 65 (11.84%) MS Excel
2 56 (10.20%) MS Office
3 3 (0.55%) MS PowerPoint
4 1 (0.18%) S-PLUS
4 1 (0.18%) PrintSoft PReS
Business Applications
1 4 (0.73%) Dynamics CRM
2 2 (0.36%) assyst
3 1 (0.18%) Agresso
3 1 (0.18%) Cognos Planning
3 1 (0.18%) thinkFolio
Cloud Services
1 46 (8.38%) Office 365
2 17 (3.10%) Microsoft Azure
3 6 (1.09%) Amazon AWS
4 2 (0.36%) Cloud Computing
5 1 (0.18%) IaaS
5 1 (0.18%) SaaS
5 1 (0.18%) PaaS
Communications & Networking
1 106 (19.31%) Firewall
2 89 (16.21%) SAN
3 88 (16.03%) LAN
4 86 (15.66%) WAN
5 82 (14.94%) DNS
6 65 (11.84%) DHCP
7 52 (9.47%) TCP/IP
8 32 (5.83%) VPN
9 29 (5.28%) VoIP
10 25 (4.55%) VLAN
11 20 (3.64%) MPLS
12 16 (2.91%) NAS
13 14 (2.55%) Internet
14 13 (2.37%) Wireless
15 10 (1.82%) Wi-Fi
15 10 (1.82%) Network Security
16 9 (1.64%) Cisco IOS
16 9 (1.64%) Cisco ASA
16 9 (1.64%) HTTP
17 8 (1.46%) iSCSI
Database & Business Intelligence
1 80 (14.57%) SQL Server
2 29 (5.28%) SQL Server 2008
3 20 (3.64%) SQL Server 2005
4 4 (0.73%) MySQL
5 3 (0.55%) SQL Server 2012
5 3 (0.55%) PostgreSQL
6 2 (0.36%) SQL Server 2000
6 2 (0.36%) Oracle Database
7 1 (0.18%) FileMaker
7 1 (0.18%) InterSystems Cache
7 1 (0.18%) SQL Server Reporting Services
7 1 (0.18%) MS Access
7 1 (0.18%) Data Mining
7 1 (0.18%) Oracle Database 10g
Development Applications
1 3 (0.55%) MSI
2 2 (0.36%) VSS/SourceSafe
2 2 (0.36%) Octopus Deploy
3 1 (0.18%) Eclipse
3 1 (0.18%) Ant
3 1 (0.18%) PVCS
3 1 (0.18%) Subversion
3 1 (0.18%) Maven
3 1 (0.18%) JIRA
General
1 62 (11.29%) Finance
2 16 (2.91%) Telecoms
3 13 (2.37%) Banking
4 9 (1.64%) Retail
5 6 (1.09%) Back Office
6 5 (0.91%) Legal
7 4 (0.73%) Multimedia
8 2 (0.36%) Automotive
8 2 (0.36%) Manufacturing
8 2 (0.36%) Advertising
8 2 (0.36%) Publishing
9 1 (0.18%) Games
9 1 (0.18%) Financial Institution
9 1 (0.18%) Front Office
9 1 (0.18%) Law
9 1 (0.18%) Investment Banking
9 1 (0.18%) Marketing
9 1 (0.18%) Online Betting
Libraries, Frameworks & Software Standards
1 8 (1.46%) Web Services
2 6 (1.09%) Application Packaging
2 6 (1.09%) Middleware
3 4 (0.73%) .NET
4 3 (0.55%) Flash
5 2 (0.36%) WebSphere MQ
5 2 (0.36%) HTML
6 1 (0.18%) FIX Protocol
6 1 (0.18%) LINQ
6 1 (0.18%) J2EE
6 1 (0.18%) ASP.NET
6 1 (0.18%) JSP
6 1 (0.18%) OLE
6 1 (0.18%) X-Windows
6 1 (0.18%) LAMP
6 1 (0.18%) Spring
6 1 (0.18%) Java EE
Miscellaneous
1 30 (5.46%) Blackberry
2 27 (4.92%) Analytical Skills
3 20 (3.64%) Replication
4 17 (3.10%) Clustering
5 13 (2.37%) NHS
6 12 (2.19%) Thin Client
6 12 (2.19%) Computer Science
6 12 (2.19%) Fat Client
7 10 (1.82%) Management Information System
8 7 (1.28%) Video Conferencing
9 6 (1.09%) iPad
9 6 (1.09%) Client/Server
10 5 (0.91%) CLARiiON
11 4 (0.73%) PDA
12 3 (0.55%) Hedge funds
13 2 (0.36%) Enterprise Storage
13 2 (0.36%) User Experience
13 2 (0.36%) PKI
13 2 (0.36%) EPoS
14 1 (0.18%) AS400
Operating Systems
1 428 (77.96%) Windows
2 250 (45.54%) Windows Server 2008
3 148 (26.96%) Windows Server 2012
3 148 (26.96%) Windows Server 2003
4 108 (19.67%) Windows 7
5 58 (10.56%) Windows XP
6 36 (6.56%) Windows 8
7 35 (6.38%) Linux
8 15 (2.73%) UNIX
9 10 (1.82%) Windows 2000 Server
10 9 (1.64%) Android
11 8 (1.46%) Solaris
12 7 (1.28%) Windows 2000
12 7 (1.28%) Windows Vista
13 6 (1.09%) Mac OS X
13 6 (1.09%) Apple iOS
14 5 (0.91%) Red Hat Enterprise Linux
15 4 (0.73%) Mac OS
15 4 (0.73%) Ubuntu
15 4 (0.73%) AIX
Processes & Methodologies
1 106 (19.31%) ITIL
2 32 (5.83%) Migration
3 22 (4.01%) Problem Management
4 20 (3.64%) Change Management
5 17 (3.10%) Service Delivery
6 16 (2.91%) Disaster Recovery
6 16 (2.91%) Configuration Management
6 16 (2.91%) Business Continuity
7 14 (2.55%) Asset Management
8 13 (2.37%) Mentoring
9 12 (2.19%) Service Management
10 11 (2.00%) Project Management
10 11 (2.00%) Network Management
11 10 (1.82%) Coaching
11 10 (1.82%) PRINCE2
11 10 (1.82%) Incident Management
12 8 (1.46%) Root Cause Analysis
13 6 (1.09%) Line Management
13 6 (1.09%) Performance Management
13 6 (1.09%) Information Security
Programming Languages
1 94 (17.12%) SQL
2 45 (8.20%) PowerShell
3 14 (2.55%) VBScript
4 8 (1.46%) T-SQL
5 7 (1.28%) Java
6 6 (1.09%) VB
7 5 (0.91%) Shell Script
8 3 (0.55%) JavaScript
9 2 (0.36%) PL/SQL
9 2 (0.36%) C
Qualifications
1 80 (14.57%) Microsoft Certification
2 56 (10.20%) MCSE
3 47 (8.56%) Security Cleared
4 42 (7.65%) Cisco Certification
5 30 (5.46%) SC Cleared
6 28 (5.10%) MCP
7 27 (4.92%) CCNA
8 26 (4.74%) CCNP
9 22 (4.01%) MCITP
10 19 (3.46%) VMware Certified Professional (VCP)
10 19 (3.46%) DV Cleared
11 17 (3.10%) Degree
12 12 (2.19%) MCSA
13 11 (2.00%) CCA
13 11 (2.00%) Citrix Certification
14 10 (1.82%) ITIL Certification
15 9 (1.64%) MCTS
16 8 (1.46%) VCP4
17 7 (1.28%) CCEA
18 4 (0.73%) A+ Certification
Quality Assurance & Compliance
1 35 (6.38%) SLA
2 3 (0.55%) QA
3 1 (0.18%) ISO/IEC 27001
System Software
1 302 (55.01%) Active Directory
2 132 (24.04%) VMware Infrastructure
3 69 (12.57%) Hyper-V
4 59 (10.75%) XenApp
5 43 (7.83%) vSphere
6 30 (5.46%) XenDesktop
7 27 (4.92%) VMware ESX
8 18 (3.28%) Citrix Presentation Server
9 11 (2.00%) VMware ESXi
9 11 (2.00%) XenServer
10 10 (1.82%) Microsoft App-V
10 10 (1.82%) Terminal Services
10 10 (1.82%) Forefront TMG
11 8 (1.46%) UAG
11 8 (1.46%) VMware Server
11 8 (1.46%) Xen
12 7 (1.28%) NLBS
13 6 (1.09%) vCloud
14 3 (0.55%) ISA Server
14 3 (0.55%) VMware Workstation
Systems Management
1 92 (16.76%) SCCM
2 39 (7.10%) SCOM
3 18 (3.28%) Backup Exec
4 15 (2.73%) NetBackup
4 15 (2.73%) WSUS
5 13 (2.37%) Norton AntiVirus
6 6 (1.09%) HP SIM
7 5 (0.91%) Systems Management Server (SMS)
7 5 (0.91%) Nagios
7 5 (0.91%) ARCserve
8 4 (0.73%) Tivoli
9 3 (0.55%) Foglight
9 3 (0.55%) SCVMM
9 3 (0.55%) Tivoli Endpoint Manager
9 3 (0.55%) SCDPM
10 2 (0.36%) SCOrch
10 2 (0.36%) Icinga
10 2 (0.36%) FortiGate
10 2 (0.36%) Hyperic
10 2 (0.36%) Cisco UCCX
Vendors
1 293 (53.37%) VMware
2 235 (42.81%) Microsoft
3 159 (28.96%) Citrix
4 117 (21.31%) Cisco
5 62 (11.29%) HP
6 35 (6.38%) NetApp
7 30 (5.46%) Dell
8 29 (5.28%) Symantec
9 20 (3.64%) CheckPoint
9 20 (3.64%) EMC
10 16 (2.91%) IBM
10 16 (2.91%) Lotus
11 15 (2.73%) McAfee
11 15 (2.73%) Veeam
12 14 (2.55%) Juniper
13 13 (2.37%) Oracle
14 11 (2.00%) Kaspersky
15 10 (1.82%) SolarWinds
16 9 (1.64%) AppSense
17 8 (1.46%) F5
Manchester, Lancashire
Oscar Associates (UK) Ltd
Rate: £250 - £275 per annum
Posted: 2 days ago
London
Harrington Starr
Rate: £200 - £300 per day
Posted: 2 days ago
Reading, Berkshire
Polar Recruitment
Rate: £0000 - £1111 per annum
Posted: 3 days ago
North Yorkshire
The Bridge Ltd
Rate: From £275 to £300 per day
Posted: 3 days ago
Oxfordshire
Haybrook IT Resourcing Ltd
Rate: Up to £20 per hour
Posted: 4 days ago
UK
G2 Recruitment Solutions Ltd.
Rate: Negotiable
Posted: 4 days ago
Telford
Jumar Solutions
Rate: £300 - £350 per day
Posted: 4 days ago
Manchester, Lancashire
Circle Recruitment
Rate: £200 - £240 per day
Posted: 4 days ago
Bath, Avon
Opus Recruitment Solutions Ltd
Rate: £200 - £250 per day
Posted: 4 days ago
London
Marcus Donald People
Rate: £200 - £250 per day
Posted: 4 days ago
Birmingham, West Midlands (County)
Roc Search
Posted: 4 days ago
South West London
Interaction Recruitment PLC
Rate: £22.50 - 35.00 per hour
Posted: 5 days ago
Stevenage, Hertfordshire
Lorien Resourcing
Rate: Market Rates
Posted: 5 days ago
Northamptonshire
Computer Futures
Rate: competitive
Posted: 5 days ago
Aberdeen, Aberdeenshire
Expert Employment Ltd
Rate: £100 - £130 Per Day
Posted: 6 days ago
Blackpool, Lancashire
Oscar Associates (UK) Ltd
Rate: £180 - £220 per day
Posted: 6 days ago
City of London
Computer Futures
Rate: competitive
Posted: 8 days ago
West London
Computer Futures
Posted: 11 days ago
Reading
Explore Group
Posted: 12 days ago
Somerset
Computer Futures
Rate: £185 - £255 per day
Posted: 12 days ago