The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Third Line Support
Rank 337 358 364
Rank change year-on-year
+21 +6
Contract jobs requiring a 3rd Line Support 334 279 246
As % of all contract IT jobs located in the UK 0.56% 0.49% 0.47%
As % of the Job Titles category 0.61% 0.53% 0.50%
Number of daily rates quoted 206 169 129
Average daily rate
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of your Daily Rate
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£290 £250 £275
Average daily rate % change year-on-year
+16.00% -9.09%
90% offered a daily rate of more than £195 £175 £192
10% offered a daily rate of more than £375 £365 £350
UK excluding London average daily rate £276 £230 £273
% change year-on-year
+20.10% -15.59%
Number of hourly rates quoted 30 23 33
Average hourly rate £22.50 £21.50 £22.50
Average hourly rate % change year-on-year
+4.65% -4.44%
90% offered a hourly rate of more than £19.03 £16.68 £17.10
10% offered a hourly rate of more than £30.00 £37.40 £27.50
UK excluding London average hourly rate £22.50 £20.85 £22.50
% change year-on-year
+7.90% -7.32%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
55081 52161 48911
As % of all contract IT jobs located in the UK 92.78% 92.21% 92.80%
Number of daily rates quoted 35197 31609 29039
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £225 £233
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 2038 2020 2121
Average hourly rate £17.33 £17.00 £17.50
Average hourly rate % change year-on-year
+1.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

3rd Line Support
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the UK

3rd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support within the UK.

3rd Line Support Daily Rate Trend in the UK

3rd Line Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 1 September 2015.

3rd Line Support Daily Rate Histogram in the UK

3rd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support within the UK.

3rd Line Support Hourly Rate Trend in the UK

3rd Line Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support within the UK over the 3 months to 1 September 2015.

3rd Line Support Hourly Rate Histogram in the UK

3rd Line Support
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the UK over the 3 months to 1 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +20 315 £290 +16.00% 70
London +47 129 £300 - 18
South East +4 71 £308 +29.47% 18
North West -12 35 £300 +18.11% 17
City of London +18 32 £315 +14.54% 5
South West +4 27 £215 -14.00% 3
Manchester -8 21 £310 +22.04% 5
Yorkshire -22 21 £250 -6.97% 4
Hampshire +9 18 £260 +6.66% 3
West Yorkshire -12 18 £245 -20.64% 3
Leeds -13 17 £250 -19.02% 1
East of England -8 16 £250 +22.69% 2
Berkshire +5 14 £200 -5.32% 4
West Midlands -14 12 £335 +39.58% 5
Oxfordshire -20 12 £325 +47.72% 1
Reading -3 10 £200 -5.32% 4
Wiltshire +2 9 £425 +70.00% 1
Oxford -14 8 £350 +57.30%
Swindon 0 7 £425 +70.00%
Surrey -10 7 £333 +31.68% 5
East Sussex - 7 £360 -
Brighton - 7 £360 -
Bristol +2 6 £205 -2.38%
Buckinghamshire 0 6 £295 +5.35% 2
Scotland -10 6 £248 +11.23%
Devon +4 5 £221 -11.50% 2
Cheshire -8 5 £273 -9.16% 6
Wales -11 5 £400 +100.00% 2
Somerset +4 4 £238 -26.92%
Suffolk +1 4 £325 +71.05%

3rd Line Support
Top 30 Related IT Skills

For the 6 months to 1 September 2015, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 462 (75.00%) Windows
2 356 (57.79%) Active Directory
3 328 (53.25%) VMware
4 253 (41.07%) Windows Server 2008
5 233 (37.82%) MS Exchange
6 219 (35.55%) Microsoft
7 185 (30.03%) Citrix
8 169 (27.44%) Windows Server 2012
9 147 (23.86%) VMware Infrastructure
10 130 (21.10%) SQL
11 126 (20.45%) Cisco
11 126 (20.45%) SCCM
12 125 (20.29%) Windows Server 2003
13 122 (19.81%) Exchange Server 2010
14 118 (19.16%) Windows 7
15 111 (18.02%) ITIL
16 110 (17.86%) SAN
17 106 (17.21%) DNS
18 91 (14.77%) Hyper-V
19 88 (14.29%) Firewall
20 83 (13.47%) DHCP
21 81 (13.15%) XenApp
22 80 (12.99%) LAN
22 80 (12.99%) WAN
23 76 (12.34%) Microsoft Certification
24 74 (12.01%) SQL Server
25 73 (11.85%) MS Excel
26 72 (11.69%) MS Office
27 70 (11.36%) vSphere
28 67 (10.88%) SharePoint

3rd Line Support
Top Related IT Skills by Category

For the 6 months to 1 September 2015, IT contractor jobs within the UK that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 233 (37.82%) MS Exchange
2 122 (19.81%) Exchange Server 2010
3 67 (10.88%) SharePoint
4 65 (10.55%) Lync
5 63 (10.23%) IIS
6 58 (9.42%) Exchange Server 2013
7 38 (6.17%) Blackberry Enterprise Server
8 36 (5.84%) Exchange Server 2007
9 34 (5.52%) Exchange Server 2003
10 15 (2.44%) SharePoint 2013
11 9 (1.46%) SharePoint 2010
12 4 (0.65%) Exchange Server 2000
12 4 (0.65%) JBoss
12 4 (0.65%) Tomcat
12 4 (0.65%) BizTalk Server
13 3 (0.49%) Apache
14 2 (0.32%) IBM Notes
14 2 (0.32%) WorkSite
14 2 (0.32%) CMS
14 2 (0.32%) Oracle Service Bus
Applications
1 73 (11.85%) MS Excel
2 72 (11.69%) MS Office
3 2 (0.32%) MS Project
3 2 (0.32%) MS PowerPoint
3 2 (0.32%) Spreadsheet
4 1 (0.16%) AutoCAD
Business Applications
1 9 (1.46%) Dynamics CRM
2 3 (0.49%) Remedy ITSM
2 3 (0.49%) SAP CRM
3 1 (0.16%) SAP Oil and Gas
3 1 (0.16%) Oracle 11i
3 1 (0.16%) Oracle EBS
3 1 (0.16%) Line 500
Cloud Services
1 50 (8.12%) Office 365
2 12 (1.95%) Microsoft Azure
3 8 (1.30%) Amazon AWS
4 3 (0.49%) PaaS
5 2 (0.32%) Virtual Private Cloud
5 2 (0.32%) Mimecast
5 2 (0.32%) IaaS
6 1 (0.16%) Google Cloud Platform
6 1 (0.16%) SaaS
Communications & Networking
1 110 (17.86%) SAN
2 106 (17.21%) DNS
3 88 (14.29%) Firewall
4 83 (13.47%) DHCP
5 80 (12.99%) LAN
5 80 (12.99%) WAN
6 43 (6.98%) TCP/IP
7 36 (5.84%) VPN
8 26 (4.22%) VoIP
8 26 (4.22%) MPLS
9 18 (2.92%) Wireless
9 18 (2.92%) VLAN
10 16 (2.60%) BIG-IP
11 15 (2.44%) Internet
12 12 (1.95%) Wi-Fi
12 12 (1.95%) DSL
13 11 (1.79%) NAS
14 10 (1.62%) Network Security
14 10 (1.62%) NetScaler
14 10 (1.62%) WLAN
Database & Business Intelligence
1 74 (12.01%) SQL Server
2 19 (3.08%) SQL Server 2008
3 15 (2.44%) SQL Server 2005
4 12 (1.95%) SQL Server 2012
5 6 (0.97%) MySQL
6 4 (0.65%) JasperReports
6 4 (0.65%) Crystal Reports
6 4 (0.65%) Oracle Database
7 3 (0.49%) Relational Database
7 3 (0.49%) Oracle Database 12c
7 3 (0.49%) Oracle Database 11g
8 2 (0.32%) SQL Server Integration Services
8 2 (0.32%) Data Mining
8 2 (0.32%) DB2
8 2 (0.32%) BusinessObjects
9 1 (0.16%) SQLPlus
9 1 (0.16%) IDOL
9 1 (0.16%) PostgreSQL
9 1 (0.16%) SQL Server Reporting Services
9 1 (0.16%) Oracle9i Database
Development Applications
1 4 (0.65%) Ant
2 3 (0.49%) Maven
2 3 (0.49%) Jenkins
2 3 (0.49%) Octopus Deploy
3 2 (0.32%) JIRA
4 1 (0.16%) Oracle APEX
4 1 (0.16%) Trac
4 1 (0.16%) Visual Studio
4 1 (0.16%) MSI
4 1 (0.16%) Bugzilla
General
1 51 (8.28%) Finance
2 23 (3.73%) Telecoms
3 14 (2.27%) Law
4 12 (1.95%) Banking
5 11 (1.79%) Retail
6 7 (1.14%) Back Office
7 4 (0.65%) Legal
7 4 (0.65%) Marketing
7 4 (0.65%) Advertising
8 3 (0.49%) Manufacturing
9 2 (0.32%) Aerospace
9 2 (0.32%) Automotive
9 2 (0.32%) Financial Institution
9 2 (0.32%) Online Betting
10 1 (0.16%) Publishing
10 1 (0.16%) Military
10 1 (0.16%) Front Office
10 1 (0.16%) Electronics
10 1 (0.16%) Dutch Language
10 1 (0.16%) French Language
Libraries, Frameworks & Software Standards
1 8 (1.30%) Middleware
2 7 (1.14%) Application Packaging
3 5 (0.81%) Web Services
4 4 (0.65%) LAMP
5 3 (0.49%) J2EE
5 3 (0.49%) 802.1X
6 2 (0.32%) X-Windows
6 2 (0.32%) XML
6 2 (0.32%) iBATIS
6 2 (0.32%) HTML
6 2 (0.32%) .NET
7 1 (0.16%) OLE
7 1 (0.16%) OLE DB
7 1 (0.16%) Hibernate
7 1 (0.16%) Spring
7 1 (0.16%) ODBC
7 1 (0.16%) WSDL
7 1 (0.16%) COM
7 1 (0.16%) CSS
7 1 (0.16%) JSP
Miscellaneous
1 45 (7.31%) Blackberry
2 32 (5.19%) Data Centre
3 26 (4.22%) Clustering
4 19 (3.08%) Analytical Skills
5 16 (2.60%) Replication
6 12 (1.95%) Management Information System
6 12 (1.95%) Thin Client
6 12 (1.95%) Fat Client
7 10 (1.62%) NHS
8 8 (1.30%) PKI
9 6 (0.97%) Client/Server
10 4 (0.65%) Mainframe
10 4 (0.65%) Fixed Income
10 4 (0.65%) iPhone
10 4 (0.65%) iPad
11 3 (0.49%) Private Cloud
11 3 (0.49%) User Experience
11 3 (0.49%) Video Conferencing
11 3 (0.49%) Computer Science
12 2 (0.32%) CMDB
Operating Systems
1 462 (75.00%) Windows
2 253 (41.07%) Windows Server 2008
3 169 (27.44%) Windows Server 2012
4 125 (20.29%) Windows Server 2003
5 118 (19.16%) Windows 7
6 45 (7.31%) Linux
7 37 (6.01%) Windows XP
8 22 (3.57%) Windows 8
9 17 (2.76%) UNIX
10 9 (1.46%) Windows 2000 Server
11 7 (1.14%) Solaris
11 7 (1.14%) Android
11 7 (1.14%) Red Hat Enterprise Linux
12 6 (0.97%) Windows 2000
13 5 (0.81%) Windows Vista
14 3 (0.49%) Windows NT
15 2 (0.32%) Windows Mobile
15 2 (0.32%) SUSE
15 2 (0.32%) NetWare
15 2 (0.32%) Mac OS X
Processes & Methodologies
1 111 (18.02%) ITIL
2 40 (6.49%) Migration
3 37 (6.01%) Problem Management
4 33 (5.36%) Disaster Recovery
5 29 (4.71%) Service Delivery
6 28 (4.55%) Service Management
7 26 (4.22%) Change Management
8 21 (3.41%) Performance Management
9 18 (2.92%) Business Continuity
10 17 (2.76%) ITSM
11 16 (2.60%) Performance Tuning
12 14 (2.27%) Business Continuity Planning
12 14 (2.27%) BCP
12 14 (2.27%) Incident Management
13 13 (2.11%) Project Management
13 13 (2.11%) Kalman Filter
14 12 (1.95%) CRM
14 12 (1.95%) Root Cause Analysis
15 11 (1.79%) Performance Monitoring
15 11 (1.79%) Patch Management
Programming Languages
1 130 (21.10%) SQL
2 66 (10.71%) PowerShell
3 27 (4.38%) VBScript
4 15 (2.44%) VB
5 13 (2.11%) Shell Script
6 11 (1.79%) T-SQL
7 8 (1.30%) Java
8 4 (0.65%) C
8 4 (0.65%) Python
9 3 (0.49%) JavaScript
10 2 (0.32%) C#
11 1 (0.16%) COBOL
11 1 (0.16%) Perl
11 1 (0.16%) PL/SQL
11 1 (0.16%) Bash Shell
Qualifications
1 76 (12.34%) Microsoft Certification
2 55 (8.93%) MCSE
3 53 (8.60%) Security Cleared
4 48 (7.79%) Cisco Certification
5 44 (7.14%) SC Cleared
6 35 (5.68%) CCNA
7 28 (4.55%) MCSA
8 22 (3.57%) MCITP
9 21 (3.41%) VMware Certified Professional (VCP)
10 16 (2.60%) MCP
10 16 (2.60%) CCNP
11 14 (2.27%) CCA
11 14 (2.27%) Citrix Certification
12 10 (1.62%) Degree
13 7 (1.14%) DV Cleared
14 5 (0.81%) CCEE
14 5 (0.81%) MCTS
15 4 (0.65%) A+ Certification
15 4 (0.65%) Network+ Certification
15 4 (0.65%) HND
Quality Assurance & Compliance
1 31 (5.03%) SLA
2 8 (1.30%) ISO/IEC 27001
3 2 (0.32%) QA
4 1 (0.16%) PCI DSS
System Software
1 356 (57.79%) Active Directory
2 147 (23.86%) VMware Infrastructure
3 91 (14.77%) Hyper-V
4 81 (13.15%) XenApp
5 70 (11.36%) vSphere
6 28 (4.55%) XenDesktop
7 26 (4.22%) VMware ESX
8 23 (3.73%) VMware ESXi
9 13 (2.11%) Microsoft App-V
9 13 (2.11%) NLBS
9 13 (2.11%) Citrix Presentation Server
10 12 (1.95%) Xen
11 9 (1.46%) XenServer
12 8 (1.30%) VMware Workstation
13 7 (1.14%) vCloud
14 6 (0.97%) UAG
14 6 (0.97%) DFS Replication
14 6 (0.97%) Terminal Services
14 6 (0.97%) ISA Server
15 5 (0.81%) Forefront TMG
Systems Management
1 126 (20.45%) SCCM
2 54 (8.77%) SCOM
3 34 (5.52%) WSUS
4 23 (3.73%) Backup Exec
5 15 (2.44%) NetBackup
6 8 (1.30%) SCVMM
6 8 (1.30%) Nagios
7 7 (1.14%) SolarWinds Orion
7 7 (1.14%) SCDPM
7 7 (1.14%) Forefront Identity Manager
8 6 (0.97%) Symantec Enterprise Vault
8 6 (0.97%) Tivoli
9 5 (0.81%) Systems Management Server (SMS)
9 5 (0.81%) McAfee ePO
9 5 (0.81%) HP Data Protector
9 5 (0.81%) AirWatch
10 4 (0.65%) OVSD
11 3 (0.49%) ARCserve
11 3 (0.49%) Icinga
12 2 (0.32%) vMotion
Vendors
1 328 (53.25%) VMware
2 219 (35.55%) Microsoft
3 185 (30.03%) Citrix
4 126 (20.45%) Cisco
5 57 (9.25%) HP
6 31 (5.03%) CheckPoint
7 24 (3.90%) Symantec
7 24 (3.90%) Sophos
7 24 (3.90%) Dell
8 22 (3.57%) NetApp
9 21 (3.41%) McAfee
10 18 (2.92%) Oracle
11 17 (2.76%) Juniper
12 14 (2.27%) F5
13 13 (2.11%) SolarWinds
14 12 (1.95%) EMC
15 11 (1.79%) Avaya
16 10 (1.62%) IBM
16 10 (1.62%) Veeam
17 8 (1.30%) Red Hat
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