The table below looks at the statistics for the Service Manager role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 3 June 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jun 2015
Same period 2014 Same period 2013
Services Manager
Rank 257 261 267
Rank change year-on-year
+4 +6
Contract jobs requiring a Service Manager 152 145 134
As % of all contract IT jobs located in London 0.68% 0.63% 0.62%
As % of the Job Titles category 0.74% 0.68% 0.67%
Number of daily rates quoted 106 97 85
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£450 £400 £425
Average daily rate % change year-on-year
+12.50% -5.88%
90% offered a daily rate of more than £300 £271 £305
10% offered a daily rate of more than £575 £525 £540
UK excluding London average daily rate £410 £375 £355
% change year-on-year
+9.33% +5.78%
Number of hourly rates quoted 0 2 1
Average hourly rate - £50.00 £55.00
Average hourly rate % change year-on-year
- -9.09%
UK excluding London average hourly rate £53.15 £20.19 £130.00
% change year-on-year
+163.24% -84.46%
Service Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20646 21359 20133
As % of all contract IT jobs located in London 92.10% 92.91% 92.45%
Number of daily rates quoted 14320 14994 13550
Average daily rate £450 £425 £450
Average daily rate % change year-on-year
+5.88% -5.55%
90% offered a daily rate of more than £275 £270 £275
10% offered a daily rate of more than £613 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 386 383 451
Average hourly rate £18.50 £17.50 £20.00
Average hourly rate % change year-on-year
+5.71% -12.50%
90% offered a hourly rate of more than £12.50 £11.50 £12.50
10% offered a hourly rate of more than £50.43 £35.00 £45.00
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

Service Manager
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Manager in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in London

Service Manager
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager across the London region.

Service Manager Daily Rate Trend in London

Service Manager
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager across the London region over the 3 months to 3 June 2015.

Service Manager Daily Rate Histogram in London

Service Manager
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager across the London region.

Service Manager Hourly Rate Trend in London

Service Manager
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Manager within the London region over the 3 months to 3 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +14 40 £475 +18.75% 17
Uxbridge +4 3 £425 +20.56%
Chessington +2 2 - - 1
Bromley - 1 £400 -
Service Manager
England

Service Manager
Top 30 Related IT Skills in London

For the 6 months to 3 June 2015, IT contractor jobs across the London region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 204 (62.20%) ITIL
2 149 (45.43%) Service Delivery
3 142 (43.29%) Service Management
4 86 (26.22%) Finance
5 61 (18.60%) ITSM
6 57 (17.38%) SLA
7 54 (16.46%) ITIL Certification
7 54 (16.46%) Project Management
8 47 (14.33%) Change Management
9 33 (10.06%) PRINCE2
10 32 (9.76%) Microsoft
10 32 (9.76%) Problem Management
11 29 (8.84%) Analytical Skills
12 28 (8.54%) Stakeholder Management
13 27 (8.23%) Degree
14 25 (7.62%) Data Centre
15 22 (6.71%) Incident Management
15 22 (6.71%) MS Office
16 21 (6.40%) Banking
17 20 (6.10%) Configuration Management
17 20 (6.10%) Remedy
18 19 (5.79%) SharePoint
19 17 (5.18%) Telecoms
19 17 (5.18%) Security Cleared
20 16 (4.88%) Continuous Improvement
20 16 (4.88%) Agile Software Development
20 16 (4.88%) Release Management
21 15 (4.57%) QA
21 15 (4.57%) Programme Management
21 15 (4.57%) Capacity Management

Service Manager
Top Related IT Skills in London by Category

For the 6 months to 3 June 2015, IT contractor jobs across the London region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (5.79%) SharePoint
2 7 (2.13%) Lync
3 3 (0.91%) WebSphere
4 2 (0.61%) MS Exchange
4 2 (0.61%) IIS
4 2 (0.61%) MQSeries
5 1 (0.30%) CMS
Applications
1 22 (6.71%) MS Office
2 9 (2.74%) MS Excel
3 5 (1.52%) MS PowerPoint
3 5 (1.52%) MS Project
4 4 (1.22%) MS Visio
5 3 (0.91%) Spreadsheet
6 1 (0.30%) Acrobat
Business Applications
1 13 (3.96%) Remedy ITSM
2 3 (0.91%) SAP FI
2 3 (0.91%) SAP FI/CO
2 3 (0.91%) SAP CO
3 2 (0.61%) SAP BPC
3 2 (0.61%) SAP ERP
4 1 (0.30%) Oracle Retail
4 1 (0.30%) MultiFonds
4 1 (0.30%) Maximo
4 1 (0.30%) HiPortfolio
4 1 (0.30%) SAP HR
4 1 (0.30%) SAP SM
Cloud Services
1 3 (0.91%) Cloud Computing
1 3 (0.91%) Office 365
2 2 (0.61%) Amazon AWS
3 1 (0.30%) SaaS
3 1 (0.30%) Google Analytics
Communications & Networking
1 9 (2.74%) Internet
2 8 (2.44%) Firewall
3 6 (1.83%) WAN
4 4 (1.22%) LAN
4 4 (1.22%) VPN
4 4 (1.22%) SAN
4 4 (1.22%) Network Security
5 3 (0.91%) NAS
5 3 (0.91%) Unified Communications
5 3 (0.91%) TCP/IP
6 2 (0.61%) DHCP
6 2 (0.61%) Wi-Fi
7 1 (0.30%) HTTP
7 1 (0.30%) DNS
7 1 (0.30%) IPv4
7 1 (0.30%) IPv6
7 1 (0.30%) MVNO
7 1 (0.30%) Intranet
7 1 (0.30%) BGP
7 1 (0.30%) ICMP
Database & Business Intelligence
1 7 (2.13%) SQL Server
2 2 (0.61%) Oracle Database
3 1 (0.30%) BusinessObjects
3 1 (0.30%) Big Data
3 1 (0.30%) SQL Server 2012
Development Applications
1 2 (0.61%) JIRA
General
1 86 (26.22%) Finance
2 21 (6.40%) Banking
3 17 (5.18%) Telecoms
4 10 (3.05%) Retail
5 9 (2.74%) Investment Banking
6 6 (1.83%) Law
6 6 (1.83%) Billing
7 4 (1.22%) Legal
7 4 (1.22%) Front Office
8 3 (0.91%) Back Office
8 3 (0.91%) Pharmaceutical
8 3 (0.91%) Manufacturing
8 3 (0.91%) Local Government
8 3 (0.91%) Marketing
8 3 (0.91%) Publishing
9 2 (0.61%) Games
9 2 (0.61%) French Language
9 2 (0.61%) Spanish Language
9 2 (0.61%) Advertising
10 1 (0.30%) Financial Institution
Libraries, Frameworks & Software Standards
1 7 (2.13%) Web Services
2 5 (1.52%) .NET
2 5 (1.52%) J2EE
3 1 (0.30%) ASP.NET
3 1 (0.30%) SOAP
3 1 (0.30%) XML
3 1 (0.30%) Middleware
3 1 (0.30%) .NET Framework
3 1 (0.30%) RESTful
Miscellaneous
1 29 (8.84%) Analytical Skills
2 25 (7.62%) Data Centre
3 6 (1.83%) NHS
4 5 (1.52%) Management Information System
4 5 (1.52%) Computer Science
5 4 (1.22%) Statistics
5 4 (1.22%) Data Protection Act
5 4 (1.22%) FMCG
6 3 (0.91%) PMI
6 3 (0.91%) CMDB
6 3 (0.91%) Enterprise Software
6 3 (0.91%) User Experience
7 2 (0.61%) Hedge funds
7 2 (0.61%) Hybrid Cloud
7 2 (0.61%) Client/Server
7 2 (0.61%) Biometrics
7 2 (0.61%) Blackberry
8 1 (0.30%) Derivative
8 1 (0.30%) Thin Client
8 1 (0.30%) iPhone
Operating Systems
1 13 (3.96%) Windows
2 4 (1.22%) Linux
3 2 (0.61%) Windows XP
3 2 (0.61%) Windows Server 2003
3 2 (0.61%) Android
3 2 (0.61%) Apple iOS
3 2 (0.61%) Windows 8
3 2 (0.61%) UNIX
4 1 (0.30%) Windows Server 2008
4 1 (0.30%) Windows 7
4 1 (0.30%) Mac OS X
4 1 (0.30%) AIX
4 1 (0.30%) Solaris
Processes & Methodologies
1 204 (62.20%) ITIL
2 149 (45.43%) Service Delivery
3 142 (43.29%) Service Management
4 61 (18.60%) ITSM
5 54 (16.46%) Project Management
6 47 (14.33%) Change Management
7 33 (10.06%) PRINCE2
8 32 (9.76%) Problem Management
9 28 (8.54%) Stakeholder Management
10 22 (6.71%) Incident Management
11 20 (6.10%) Configuration Management
12 16 (4.88%) Agile Software Development
12 16 (4.88%) Release Management
12 16 (4.88%) Continuous Improvement
13 15 (4.57%) Capacity Management
13 15 (4.57%) Programme Management
14 14 (4.27%) Business Continuity
14 14 (4.27%) Migration
14 14 (4.27%) ITIL V3
15 12 (3.66%) Workflow
Programming Languages
1 7 (2.13%) SQL
2 5 (1.52%) C#
2 5 (1.52%) Java
3 3 (0.91%) C
3 3 (0.91%) VB.NET
4 1 (0.30%) T-SQL
Qualifications
1 54 (16.46%) ITIL Certification
2 27 (8.23%) Degree
3 17 (5.18%) Security Cleared
4 11 (3.35%) SC Cleared
5 9 (2.74%) PRINCE2 Practitioner
6 6 (1.83%) ITIL Foundation Certificate
7 5 (1.52%) CCNA
7 5 (1.52%) Cisco Certification
8 4 (1.22%) PMI Certification
9 3 (0.91%) DV Cleared
10 2 (0.61%) MBA
10 2 (0.61%) Microsoft Certification
10 2 (0.61%) MCP
10 2 (0.61%) MCSE
10 2 (0.61%) CCNP
11 1 (0.30%) PMP
11 1 (0.30%) PRINCE2 Certification
11 1 (0.30%) CTC Cleared
11 1 (0.30%) ACCA
11 1 (0.30%) CIMA
Quality Assurance & Compliance
1 57 (17.38%) SLA
2 15 (4.57%) QA
3 2 (0.61%) ISO 9001
4 1 (0.30%) ISO 14001
4 1 (0.30%) ISO/IEC 27001
4 1 (0.30%) COBIT
System Software
1 6 (1.83%) Active Directory
2 5 (1.52%) VMware Infrastructure
3 2 (0.61%) Hyper-V
4 1 (0.30%) VMware ESXi
4 1 (0.30%) Microsoft Virtual Server
Systems Management
1 10 (3.05%) SCCM
2 3 (0.91%) SCSM
3 2 (0.61%) NetBackup
Vendors
1 32 (9.76%) Microsoft
2 20 (6.10%) Remedy
3 13 (3.96%) SAP
3 13 (3.96%) BMC
4 9 (2.74%) VMware
4 9 (2.74%) ServiceNow
5 6 (1.83%) Cisco
5 6 (1.83%) HP
6 5 (1.52%) Oracle
6 5 (1.52%) Citrix
7 3 (0.91%) EMC
7 3 (0.91%) IBM
8 2 (0.61%) Sybase
8 2 (0.61%) Sun
8 2 (0.61%) Apple
8 2 (0.61%) LANDesk
9 1 (0.30%) Yardi
9 1 (0.30%) Google
9 1 (0.30%) Huawei
9 1 (0.30%) BT
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