The table below looks at the statistics for the Service Manager role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 4 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 May 2015
Same period 2014 Same period 2013
Services Manager
Rank 260 246 250
Rank change year-on-year
-14 +4
Contract jobs requiring a Service Manager 147 174 137
As % of all contract IT jobs located in London 0.66% 0.75% 0.63%
As % of the Job Titles category 0.71% 0.81% 0.68%
Number of daily rates quoted 98 118 82
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£444 £414 £425
Average daily rate % change year-on-year
+7.25% -2.64%
90% offered a daily rate of more than £210 £284 £288
10% offered a daily rate of more than £600 £500 £529
UK excluding London average daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 0 3 3
Average hourly rate - £50.00 £42.00
Average hourly rate % change year-on-year
- +19.04%
UK excluding London average hourly rate - £20.10 £19.39
% change year-on-year
- +3.63%
Service Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20647 21601 20072
As % of all contract IT jobs located in London 92.36% 92.74% 92.74%
Number of daily rates quoted 14190 15112 13566
Average daily rate £450 £425 £450
Average daily rate % change year-on-year
+5.88% -5.45%
90% offered a daily rate of more than £275 £270 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 372 387 420
Average hourly rate £19.00 £17.50 £19.00
Average hourly rate % change year-on-year
+8.57% -7.89%
90% offered a hourly rate of more than £12.50 £12.00 £12.50
10% offered a hourly rate of more than £55.00 £38.83 £47.50
UK excluding London average hourly rate £16.72 £17.50 £17.50
% change year-on-year
-4.45% -

Service Manager
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Manager in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in London

Service Manager
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager across the London region.

Service Manager Daily Rate Trend in London

Service Manager
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager across the London region over the 3 months to 4 May 2015.

Service Manager Daily Rate Histogram in London

Service Manager
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager across the London region.

Service Manager Hourly Rate Trend in London

Service Manager
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Manager within the London region over the 3 months to 4 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +8 35 £475 +10.46% 15
Uxbridge +3 2 £378 -1.62%
Chessington -2 1 - -
Brentford -4 1 £342 -17.09%
Bromley - 1 £400 -
Service Manager
England

Service Manager
Top 30 Related IT Skills in London

For the 6 months to 4 May 2015, IT contractor jobs across the London region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 199 (61.04%) ITIL
2 155 (47.55%) Service Delivery
3 140 (42.94%) Service Management
4 84 (25.77%) Finance
5 61 (18.71%) Project Management
6 58 (17.79%) SLA
7 54 (16.56%) ITIL Certification
8 47 (14.42%) Change Management
9 45 (13.80%) ITSM
10 34 (10.43%) PRINCE2
11 31 (9.51%) Microsoft
11 31 (9.51%) Stakeholder Management
12 28 (8.59%) Problem Management
13 27 (8.28%) Degree
14 25 (7.67%) Banking
14 25 (7.67%) Analytical Skills
15 24 (7.36%) MS Office
16 21 (6.44%) Configuration Management
17 19 (5.83%) SAP
18 18 (5.52%) Telecoms
18 18 (5.52%) Incident Management
19 17 (5.21%) Release Management
19 17 (5.21%) Agile Software Development
19 17 (5.21%) SharePoint
20 16 (4.91%) Security Cleared
20 16 (4.91%) Continuous Improvement
21 15 (4.60%) Line Management
21 15 (4.60%) Capacity Management
21 15 (4.60%) Windows
22 14 (4.29%) Migration

Service Manager
Top Related IT Skills in London by Category

For the 6 months to 4 May 2015, IT contractor jobs across the London region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (5.21%) SharePoint
2 8 (2.45%) Lync
2 8 (2.45%) WebSphere
3 2 (0.61%) WebLogic
3 2 (0.61%) MQSeries
Applications
1 24 (7.36%) MS Office
2 5 (1.53%) MS Excel
3 3 (0.92%) MS PowerPoint
3 3 (0.92%) MS Visio
3 3 (0.92%) MS Project
3 3 (0.92%) Spreadsheet
4 1 (0.31%) Acrobat
Business Applications
1 6 (1.84%) Remedy ITSM
2 3 (0.92%) SAP CO
2 3 (0.92%) SAP FI/CO
2 3 (0.92%) SAP FI
3 2 (0.61%) SAP BPC
3 2 (0.61%) SAP SM
3 2 (0.61%) SAP ERP
4 1 (0.31%) MultiFonds
4 1 (0.31%) Maximo
4 1 (0.31%) SAP Oil and Gas
4 1 (0.31%) HiPortfolio
4 1 (0.31%) SAP HR
4 1 (0.31%) Oracle Retail
4 1 (0.31%) Oracle EBS R12
Cloud Services
1 3 (0.92%) Office 365
1 3 (0.92%) Cloud Computing
2 1 (0.31%) Google Analytics
2 1 (0.31%) Google Apps
2 1 (0.31%) SaaS
Communications & Networking
1 9 (2.76%) Internet
2 5 (1.53%) Firewall
3 4 (1.23%) Network Security
3 4 (1.23%) Unified Communications
3 4 (1.23%) WAN
4 3 (0.92%) LAN
5 2 (0.61%) Wi-Fi
5 2 (0.61%) SAN
6 1 (0.31%) HTTP
6 1 (0.31%) VPN
6 1 (0.31%) DNS
6 1 (0.31%) VoIP
6 1 (0.31%) ICMP
6 1 (0.31%) BGP
6 1 (0.31%) Intranet
6 1 (0.31%) MVNO
6 1 (0.31%) NAS
Database & Business Intelligence
1 7 (2.15%) SQL Server
2 3 (0.92%) Oracle Database
3 2 (0.61%) Oracle Database 11g
4 1 (0.31%) BusinessObjects
4 1 (0.31%) Big Data
4 1 (0.31%) SQL Server 2012
Development Applications
1 1 (0.31%) JIRA
General
1 84 (25.77%) Finance
2 25 (7.67%) Banking
3 18 (5.52%) Telecoms
4 12 (3.68%) Investment Banking
5 11 (3.37%) Retail
6 8 (2.45%) Billing
7 7 (2.15%) Law
8 5 (1.53%) Legal
9 4 (1.23%) Front Office
9 4 (1.23%) Back Office
9 4 (1.23%) Marketing
9 4 (1.23%) Publishing
10 3 (0.92%) Advertising
10 3 (0.92%) Local Government
10 3 (0.92%) Pharmaceutical
11 2 (0.61%) French Language
11 2 (0.61%) Spanish Language
11 2 (0.61%) Games
11 2 (0.61%) Manufacturing
12 1 (0.31%) Swedish Language
Libraries, Frameworks & Software Standards
1 6 (1.84%) J2EE
2 5 (1.53%) Middleware
3 4 (1.23%) Web Services
4 3 (0.92%) .NET
5 1 (0.31%) .NET Framework
5 1 (0.31%) XML
5 1 (0.31%) ASP.NET
5 1 (0.31%) SOAP
5 1 (0.31%) RESTful
Miscellaneous
1 25 (7.67%) Analytical Skills
2 7 (2.15%) Management Information System
3 6 (1.84%) Open Source
3 6 (1.84%) NHS
4 5 (1.53%) Computer Science
4 5 (1.53%) FMCG
5 4 (1.23%) User Experience
5 4 (1.23%) Data Protection Act
5 4 (1.23%) Statistics
6 3 (0.92%) Client/Server
6 3 (0.92%) Enterprise Software
7 2 (0.61%) Video Conferencing
7 2 (0.61%) iPad
7 2 (0.61%) Hedge funds
7 2 (0.61%) Performance Metrics
7 2 (0.61%) Blackberry
7 2 (0.61%) PMI
8 1 (0.31%) Derivative
8 1 (0.31%) Life Science
8 1 (0.31%) Wiki
Operating Systems
1 15 (4.60%) Windows
2 7 (2.15%) Linux
3 6 (1.84%) UNIX
4 3 (0.92%) Red Hat Enterprise Linux
5 2 (0.61%) Windows 8
5 2 (0.61%) Windows Server 2003
5 2 (0.61%) Windows XP
5 2 (0.61%) SUSE
6 1 (0.31%) AIX
6 1 (0.31%) Solaris
6 1 (0.31%) Mac OS X
6 1 (0.31%) Windows 7
6 1 (0.31%) Windows Server 2008
Processes & Methodologies
1 199 (61.04%) ITIL
2 155 (47.55%) Service Delivery
3 140 (42.94%) Service Management
4 61 (18.71%) Project Management
5 47 (14.42%) Change Management
6 45 (13.80%) ITSM
7 34 (10.43%) PRINCE2
8 31 (9.51%) Stakeholder Management
9 28 (8.59%) Problem Management
10 21 (6.44%) Configuration Management
11 18 (5.52%) Incident Management
12 17 (5.21%) Release Management
12 17 (5.21%) Agile Software Development
13 16 (4.91%) Continuous Improvement
14 15 (4.60%) Line Management
14 15 (4.60%) Capacity Management
15 14 (4.29%) Migration
16 13 (3.99%) Risk Management
17 12 (3.68%) ERP
18 11 (3.37%) Supplier Management
Programming Languages
1 8 (2.45%) Java
2 6 (1.84%) SQL
3 3 (0.92%) VB.NET
3 3 (0.92%) C#
4 2 (0.61%) C
5 1 (0.31%) T-SQL
Qualifications
1 54 (16.56%) ITIL Certification
2 27 (8.28%) Degree
3 16 (4.91%) Security Cleared
4 11 (3.37%) SC Cleared
5 8 (2.45%) PRINCE2 Practitioner
6 4 (1.23%) DV Cleared
6 4 (1.23%) ITIL Foundation Certificate
6 4 (1.23%) CCNA
6 4 (1.23%) Cisco Certification
6 4 (1.23%) PMI Certification
7 3 (0.92%) Six Sigma Green Belt
8 2 (0.61%) CTC Cleared
8 2 (0.61%) MCSE
8 2 (0.61%) Microsoft Certification
8 2 (0.61%) PMP
8 2 (0.61%) CCNP
9 1 (0.31%) PRINCE2 Certification
Quality Assurance & Compliance
1 58 (17.79%) SLA
2 12 (3.68%) QA
3 2 (0.61%) ISO 9001
3 2 (0.61%) COBIT
4 1 (0.31%) ISO/IEC 27001
4 1 (0.31%) ISO 14001
System Software
1 6 (1.84%) Active Directory
2 3 (0.92%) VMware Infrastructure
3 1 (0.31%) Microsoft Virtual Server
3 1 (0.31%) VMware ESXi
3 1 (0.31%) Hyper-V
Systems Management
1 8 (2.45%) SCCM
2 3 (0.92%) SCSM
3 2 (0.61%) NetBackup
4 1 (0.31%) BMC PATROL
4 1 (0.31%) Control-M
Vendors
1 31 (9.51%) Microsoft
2 19 (5.83%) SAP
3 12 (3.68%) Remedy
4 9 (2.76%) Oracle
5 8 (2.45%) BMC
6 7 (2.15%) ServiceNow
7 6 (1.84%) HP
8 5 (1.53%) VMware
8 5 (1.53%) Cisco
8 5 (1.53%) Citrix
9 4 (1.23%) IBM
10 3 (0.92%) LANDesk
10 3 (0.92%) EMC
10 3 (0.92%) Red Hat
11 2 (0.61%) Apple
11 2 (0.61%) Sybase
11 2 (0.61%) Sun
11 2 (0.61%) Google
11 2 (0.61%) TOWER Software
12 1 (0.31%) Huawei
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