The table below looks at the statistics for the Service Manager role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Services Manager
Rank 251 241 260
Rank change year-on-year
-10 +19
Contract jobs requiring a Service Manager 161 184 149
As % of all contract IT jobs located in London 0.76% 0.87% 0.68%
As % of the Job Titles category 0.80% 0.92% 0.71%
Number of daily rates quoted 105 113 107
Average daily rate £443 £415 £450
Average daily rate % change year-on-year
+6.62% -7.77%
90% offered a daily rate of more than £310 £252 £316
10% offered a daily rate of more than £590 £545 £600
UK excluding London average daily rate £400 £376 £350
% change year-on-year
+6.31% +7.50%
Number of hourly rates quoted 2 3 2
Average hourly rate £27.85 £18.00 £35.04
Average hourly rate % change year-on-year
+54.69% -48.63%
90% offered a hourly rate of more than £26.12 £18.00 £29.07
10% offered a hourly rate of more than £29.57 £143.60 £41.01
UK excluding London average hourly rate £20.63 £24.00 £27.50
% change year-on-year
-14.06% -12.72%
Service Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20052 20041 20862
As % of all contract IT jobs located in London 94.68% 94.50% 94.77%
Number of daily rates quoted 14187 14178 14151
Average daily rate £450 £450 £435
Average daily rate % change year-on-year
- +3.44%
90% offered a daily rate of more than £290 £275 £270
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 309 344 401
Average hourly rate £17.50 £18.00 £20.00
Average hourly rate % change year-on-year
-2.77% -10.00%
90% offered a hourly rate of more than £11.00 £12.50 £13.49
10% offered a hourly rate of more than £47.70 £37.00 £41.50
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Service Manager
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Manager in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in London

Service Manager
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager across the London region.

Service Manager Daily Rate Trend in London

Service Manager
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager across the London region over the 3 months to 11 February 2016.

Service Manager Daily Rate Histogram in London

Service Manager
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager across the London region.

Service Manager Hourly Rate Trend in London

Service Manager
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Manager within the London region over the 3 months to 11 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Croydon +5 24 £378 -5.40%
City of London +16 13 £450 +8.76% 12
Bromley +1 7 £425 - 2
Canary Wharf - 3 - -
Brentford +6 1 £350 -23.70%
Harrow - 1 - -
Hounslow - 1 - - 1
Uxbridge - 1 - -
Paddington - 1 £440 -
Hammersmith - 1 £475 -
Service Manager
England

Service Manager
Top 30 Related IT Skills in London

For the 6 months to 11 February 2016, IT contractor jobs across the London region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 225 (64.29%) ITIL
2 162 (46.29%) Service Delivery
3 139 (39.71%) Service Management
4 92 (26.29%) Finance
5 70 (20.00%) Security Cleared
6 57 (16.29%) SC Cleared
7 54 (15.43%) SLA
8 52 (14.86%) ITIL Certification
8 52 (14.86%) Project Management
9 50 (14.29%) ITSM
10 49 (14.00%) Stakeholder Management
11 48 (13.71%) Problem Management
12 39 (11.14%) Incident Management
13 38 (10.86%) Change Management
13 38 (10.86%) PRINCE2
14 36 (10.29%) Analytical Skills
15 33 (9.43%) Agile Software Development
16 32 (9.14%) ITIL V3
17 29 (8.29%) Banking
18 23 (6.57%) Continuous Improvement
19 21 (6.00%) Management Information System
20 20 (5.71%) Risk Management
20 20 (5.71%) Degree
21 18 (5.14%) SAP
21 18 (5.14%) Data Centre
22 17 (4.86%) Telecoms
23 14 (4.00%) MS Office
23 14 (4.00%) Microsoft
23 14 (4.00%) People Management
23 14 (4.00%) Transition Management

Service Manager
Top Related IT Skills in London by Category

For the 6 months to 11 February 2016, IT contractor jobs across the London region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (2.57%) SharePoint
2 8 (2.29%) Skype for Business
3 3 (0.86%) IIS
4 2 (0.57%) Apache
4 2 (0.57%) Commerce Server
4 2 (0.57%) Confluence
4 2 (0.57%) IBM Notes
4 2 (0.57%) MS Exchange
4 2 (0.57%) nginx
4 2 (0.57%) WebSphere
5 1 (0.29%) CMS
5 1 (0.29%) Documentum
5 1 (0.29%) JBoss
5 1 (0.29%) OpenStack
5 1 (0.29%) Tomcat
Applications
1 14 (4.00%) MS Office
2 12 (3.43%) MS Excel
3 7 (2.00%) Spreadsheet
4 6 (1.71%) MS PowerPoint
5 5 (1.43%) MS Visio
6 1 (0.29%) S-PLUS
Business Applications
1 11 (3.14%) Remedy ITSM
2 2 (0.57%) SAP HR
2 2 (0.57%) SAP Oil and Gas
3 1 (0.29%) Oracle EBS
3 1 (0.29%) Oracle ERP
3 1 (0.29%) SAP GRC
3 1 (0.29%) SAP MM
3 1 (0.29%) SAP PM
3 1 (0.29%) SAP PP
3 1 (0.29%) SAP SD
3 1 (0.29%) SAP SRM
Cloud Services
1 6 (1.71%) Office 365
2 4 (1.14%) Amazon AWS
2 4 (1.14%) SuccessFactors
3 2 (0.57%) Amazon EC2
3 2 (0.57%) Amazon ElastiCache
3 2 (0.57%) Amazon S3
3 2 (0.57%) AWS CloudFormation
3 2 (0.57%) GitHub
3 2 (0.57%) SaaS
3 2 (0.57%) Virtual Private Cloud
4 1 (0.29%) Google Drive
Communications & Networking
1 8 (2.29%) LAN
2 6 (1.71%) NAS
2 6 (1.71%) TCP/IP
2 6 (1.71%) WAN
3 3 (0.86%) DHCP
3 3 (0.86%) Firewall
3 3 (0.86%) MPLS
3 3 (0.86%) SAN
4 2 (0.57%) VPN
5 1 (0.29%) DNS
5 1 (0.29%) DWDM
5 1 (0.29%) Ethernet
5 1 (0.29%) HTTP
5 1 (0.29%) ISDN
5 1 (0.29%) LDAP
5 1 (0.29%) NFC
5 1 (0.29%) PBX
5 1 (0.29%) PSTN
5 1 (0.29%) SONET
5 1 (0.29%) VoIP
Database & Business Intelligence
1 8 (2.29%) NoSQL
2 7 (2.00%) MongoDB
3 4 (1.14%) SQL Server
4 3 (0.86%) Data Warehouse
5 2 (0.57%) Amazon RDS
5 2 (0.57%) Redis
6 1 (0.29%) Data Mining
6 1 (0.29%) Hadoop
6 1 (0.29%) SAP BI
6 1 (0.29%) SAP BW
Development Applications
1 4 (1.14%) Eclipse
2 3 (0.86%) Git (software)
2 3 (0.86%) Jenkins
3 2 (0.57%) Atlassian Bamboo
4 1 (0.29%) JIRA
General
1 92 (26.29%) Finance
2 29 (8.29%) Banking
3 17 (4.86%) Telecoms
4 10 (2.86%) Legal
5 9 (2.57%) Law
6 7 (2.00%) Investment Banking
6 7 (2.00%) Pharmaceutical
7 6 (1.71%) Retail
8 4 (1.14%) Back Office
8 4 (1.14%) Marketing
8 4 (1.14%) Publishing
9 3 (0.86%) Financial Institution
9 3 (0.86%) Local Government
10 2 (0.57%) Electronics
10 2 (0.57%) Manufacturing
11 1 (0.29%) Advertising
Libraries, Frameworks & Software Standards
1 6 (1.71%) Web Services
2 3 (0.86%) Middleware
3 2 (0.57%) RESTful
4 1 (0.29%) CGI
Miscellaneous
1 36 (10.29%) Analytical Skills
2 21 (6.00%) Management Information System
3 18 (5.14%) Data Centre
4 10 (2.86%) FMCG
5 8 (2.29%) User Experience
6 5 (1.43%) CMDB
7 3 (0.86%) PMI
7 3 (0.86%) Social Media
8 2 (0.57%) Hybrid Cloud
8 2 (0.57%) NHS
8 2 (0.57%) Smartcard
8 2 (0.57%) Statistics
9 1 (0.29%) Blackberry
9 1 (0.29%) BYOD
9 1 (0.29%) Data Protection Act
9 1 (0.29%) Derivative
9 1 (0.29%) Mainframe
9 1 (0.29%) PDA
9 1 (0.29%) Performance Metrics
9 1 (0.29%) PKI
Operating Systems
1 10 (2.86%) Windows
2 6 (1.71%) Windows 7
3 3 (0.86%) Windows XP
4 2 (0.57%) Windows 8
5 1 (0.29%) Linux
Processes & Methodologies
1 225 (64.29%) ITIL
2 162 (46.29%) Service Delivery
3 139 (39.71%) Service Management
4 52 (14.86%) Project Management
5 50 (14.29%) ITSM
6 49 (14.00%) Stakeholder Management
7 48 (13.71%) Problem Management
8 39 (11.14%) Incident Management
9 38 (10.86%) Change Management
9 38 (10.86%) PRINCE2
10 33 (9.43%) Agile Software Development
11 32 (9.14%) ITIL V3
12 23 (6.57%) Continuous Improvement
13 20 (5.71%) Risk Management
14 14 (4.00%) People Management
14 14 (4.00%) Release Management
14 14 (4.00%) Transition Management
15 12 (3.43%) Business Continuity
15 12 (3.43%) Migration
16 11 (3.14%) Line Management
Programming Languages
1 8 (2.29%) Java
2 3 (0.86%) PHP
3 2 (0.57%) Bash Shell
3 2 (0.57%) C
3 2 (0.57%) Python
Qualifications
1 70 (20.00%) Security Cleared
2 57 (16.29%) SC Cleared
3 52 (14.86%) ITIL Certification
4 20 (5.71%) Degree
5 14 (4.00%) DV Cleared
6 12 (3.43%) ITIL Foundation Certificate
7 8 (2.29%) PMI Certification
7 8 (2.29%) PRINCE2 Practitioner
8 6 (1.71%) PMP
9 5 (1.43%) PRINCE2 Certification
10 3 (0.86%) MBA
10 3 (0.86%) MBCS
11 2 (0.57%) CTC Cleared
11 2 (0.57%) ISEB
11 2 (0.57%) MCP
12 1 (0.29%) APMG
12 1 (0.29%) APMP
12 1 (0.29%) CCNA
12 1 (0.29%) CCNP
12 1 (0.29%) Cisco Certification
Quality Assurance & Compliance
1 54 (15.43%) SLA
2 3 (0.86%) ISO22301
2 3 (0.86%) QA
3 2 (0.57%) Disclosure Scotland
3 2 (0.57%) Sarbanes-Oxley
4 1 (0.29%) BS7799
4 1 (0.29%) ISO 9002
System Software
1 11 (3.14%) Active Directory
2 4 (1.14%) VMware Infrastructure
3 1 (0.29%) Hyper-V
3 1 (0.29%) IAG
3 1 (0.29%) Microsoft App-V
3 1 (0.29%) Terminal Server
3 1 (0.29%) XenApp
Systems Management
1 9 (2.57%) ZABBIX
2 6 (1.71%) SCCM
3 2 (0.57%) SCOM
4 1 (0.29%) AirWatch
4 1 (0.29%) Forefront Identity Manager
4 1 (0.29%) Nagios
4 1 (0.29%) Opsview
4 1 (0.29%) SCOrch
4 1 (0.29%) SCSM
4 1 (0.29%) SCVMM
4 1 (0.29%) Zenoss
Vendors
1 18 (5.14%) SAP
2 14 (4.00%) Microsoft
3 13 (3.71%) Remedy
4 11 (3.14%) BMC
5 5 (1.43%) HP
5 5 (1.43%) ServiceNow
6 4 (1.14%) Pega
6 4 (1.14%) VMware
7 3 (0.86%) Cisco
7 3 (0.86%) Citrix
8 2 (0.57%) Akamai
8 2 (0.57%) Avaya
8 2 (0.57%) BT
8 2 (0.57%) Lotus
9 1 (0.29%) Gemalto
9 1 (0.29%) MuleSoft
9 1 (0.29%) Q1 Labs
9 1 (0.29%) Riverbed
9 1 (0.29%) SolarWinds
9 1 (0.29%) Splunk
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