The table below looks at the statistics for the Service Manager role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Services Manager
Rank 251 243 276
Rank change year-on-year
-8 +33
Contract jobs requiring a Service Manager 163 189 105
As % of all contract IT jobs located in London 0.71% 0.78% 0.49%
As % of the Job Titles category 0.77% 0.84% 0.53%
Number of daily rates quoted 109 119 68
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£415 £450 £425
Average daily rate % change year-on-year
-7.77% +5.88%
90% offered a daily rate of more than £277 £325 £297
10% offered a daily rate of more than £550 £600 £600
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 3 1 0
Average hourly rate £18.25 £52.82 -
Average hourly rate % change year-on-year
-65.44% -
UK excluding London average hourly rate £23.00 - £20.00
Service Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21269 22575 19948
As % of all contract IT jobs located in London 92.25% 93.08% 93.23%
Number of daily rates quoted 15335 15541 13354
Average daily rate £435 £438 £425
Average daily rate % change year-on-year
-0.57% +2.94%
90% offered a daily rate of more than £263 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 397 386 546
Average hourly rate £17.00 £19.00 £19.50
Average hourly rate % change year-on-year
-10.52% -2.56%
90% offered a hourly rate of more than £11.50 £12.50 £12.50
10% offered a hourly rate of more than £34.18 £39.60 £45.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Service Manager
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Manager in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in London

Service Manager
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager across the London region.

Service Manager Daily Rate Trend in London

Service Manager
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager across the London region over the 3 months to 19 December 2014.

Service Manager Daily Rate Histogram in London

Service Manager
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager across the London region.

Service Manager Hourly Rate Trend in London

Service Manager
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Manager within the London region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +4 28 £375 -11.76% 14
Croydon +2 6 £375 -14.28% 1
Kingston Upon Thames -9 3 £400 -
Bromley +7 1 £338 -25.00% 1
Chessington - - - -
Feltham - - - -
Docklands, London - - - -
Ealing - - - -
Canary Wharf - - - -
Hammersmith - - - -
Mayfair - - - -
Twickenham - - - -
Uxbridge - - - - 1
Service Manager
England

Service Manager
Top 30 Related IT Skills in London

For the 6 months to 19 December 2014, IT contractor jobs across the London region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 204 (63.35%) ITIL
2 139 (43.17%) Service Delivery
3 116 (36.02%) Service Management
4 61 (18.94%) Finance
5 52 (16.15%) Project Management
6 49 (15.22%) SLA
7 41 (12.73%) ITIL Certification
8 36 (11.18%) Change Management
9 35 (10.87%) PRINCE2
10 29 (9.01%) ITSM
11 27 (8.39%) Stakeholder Management
11 27 (8.39%) Degree
11 27 (8.39%) Continuous Improvement
12 26 (8.07%) Analytical Skills
13 25 (7.76%) Banking
14 23 (7.14%) Agile Software Development
14 23 (7.14%) Microsoft
14 23 (7.14%) Security Cleared
15 20 (6.21%) Incident Management
15 20 (6.21%) Retail
16 18 (5.59%) MS Excel
17 17 (5.28%) ITIL V3
17 17 (5.28%) Line Management
18 16 (4.97%) Oracle
19 15 (4.66%) Configuration Management
19 15 (4.66%) Supplier Management
20 14 (4.35%) Investment Banking
20 14 (4.35%) Migration
20 14 (4.35%) E-Commerce
20 14 (4.35%) SC Cleared

Service Manager
Top Related IT Skills in London by Category

For the 6 months to 19 December 2014, IT contractor jobs across the London region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (3.73%) SharePoint
2 8 (2.48%) WebSphere
2 8 (2.48%) Lync
3 2 (0.62%) WebLogic
4 1 (0.31%) SharePoint 2013
4 1 (0.31%) SharePoint 2010
4 1 (0.31%) Blackberry Enterprise Server
4 1 (0.31%) WorkSite
4 1 (0.31%) CMS
Applications
1 18 (5.59%) MS Excel
2 12 (3.73%) MS Office
3 4 (1.24%) MS Project
4 3 (0.93%) MS PowerPoint
5 2 (0.62%) MS Visio
6 1 (0.31%) Photoshop
6 1 (0.31%) Adobe Illustrator
Business Applications
1 8 (2.48%) Remedy ITSM
2 3 (0.93%) Google Analytics
2 3 (0.93%) SAP Oil and Gas
3 1 (0.31%) Oracle EBS R12
3 1 (0.31%) Oracle Retail
3 1 (0.31%) SAP HR
3 1 (0.31%) SAP SM
3 1 (0.31%) SAP ERP
3 1 (0.31%) Maximo
Cloud Services
1 12 (3.73%) SaaS
2 9 (2.80%) PaaS
3 8 (2.48%) IaaS
4 3 (0.93%) Google Apps
5 2 (0.62%) Cloud Computing
Communications & Networking
1 6 (1.86%) Internet
2 4 (1.24%) Intranet
3 3 (0.93%) VoIP
4 2 (0.62%) WAN
4 2 (0.62%) LAN
4 2 (0.62%) Unified Communications
5 1 (0.31%) Multicast
5 1 (0.31%) Cisco Nexus
5 1 (0.31%) DHCP
5 1 (0.31%) DNS
5 1 (0.31%) LDAP
5 1 (0.31%) IPsec
5 1 (0.31%) BGP
5 1 (0.31%) MPLS
5 1 (0.31%) OSPF
5 1 (0.31%) EIGRP
Database & Business Intelligence
1 8 (2.48%) SQL Server
2 3 (0.93%) Oracle Database
2 3 (0.93%) SQL Server Reporting Services
3 2 (0.62%) Oracle Database 11g
4 1 (0.31%) BusinessObjects
4 1 (0.31%) Crystal Reports
4 1 (0.31%) BusinessObjects Web Intelligence
4 1 (0.31%) SQL Server Analysis Services
4 1 (0.31%) SQL Server Integration Services
Development Applications
1 6 (1.86%) Team Foundation Server
2 3 (0.93%) Ant
2 3 (0.93%) Subversion
2 3 (0.93%) Maven
General
1 61 (18.94%) Finance
2 25 (7.76%) Banking
3 20 (6.21%) Retail
4 14 (4.35%) Investment Banking
5 13 (4.04%) Telecoms
6 9 (2.80%) Law
7 8 (2.48%) Marketing
8 6 (1.86%) Legal
8 6 (1.86%) Advertising
9 4 (1.24%) Billing
9 4 (1.24%) Front Office
9 4 (1.24%) Back Office
9 4 (1.24%) Manufacturing
10 3 (0.93%) Electronics
10 3 (0.93%) Games
11 2 (0.62%) Local Government
11 2 (0.62%) Publishing
11 2 (0.62%) Financial Institution
12 1 (0.31%) Aerospace
12 1 (0.31%) Retail Banking
Libraries, Frameworks & Software Standards
1 4 (1.24%) J2EE
1 4 (1.24%) Middleware
2 1 (0.31%) RESTful
2 1 (0.31%) CSS
2 1 (0.31%) Web Services
2 1 (0.31%) HTML
2 1 (0.31%) .NET
Miscellaneous
1 26 (8.07%) Analytical Skills
2 13 (4.04%) Management Information System
3 8 (2.48%) NHS
3 8 (2.48%) Client/Server
4 5 (1.55%) Social Media
5 4 (1.24%) Data Protection Act
5 4 (1.24%) Statistics
6 3 (0.93%) Performance Metrics
6 3 (0.93%) Enterprise Software
6 3 (0.93%) Video Conferencing
6 3 (0.93%) DTV
6 3 (0.93%) Online Games
7 2 (0.62%) Smartcard
7 2 (0.62%) iPad
7 2 (0.62%) FMCG
7 2 (0.62%) User Experience
8 1 (0.31%) Mobile App
8 1 (0.31%) Digital Media
8 1 (0.31%) Blackberry
8 1 (0.31%) Credit Risk
Operating Systems
1 11 (3.42%) Windows
2 10 (3.11%) UNIX
3 4 (1.24%) Linux
4 3 (0.93%) Windows 7
4 3 (0.93%) Red Hat Enterprise Linux
5 2 (0.62%) SUSE
6 1 (0.31%) Windows 8
6 1 (0.31%) Solaris
Processes & Methodologies
1 204 (63.35%) ITIL
2 139 (43.17%) Service Delivery
3 116 (36.02%) Service Management
4 52 (16.15%) Project Management
5 36 (11.18%) Change Management
6 35 (10.87%) PRINCE2
7 29 (9.01%) ITSM
8 27 (8.39%) Stakeholder Management
8 27 (8.39%) Continuous Improvement
9 23 (7.14%) Agile Software Development
10 20 (6.21%) Incident Management
11 17 (5.28%) ITIL V3
11 17 (5.28%) Line Management
12 15 (4.66%) Configuration Management
12 15 (4.66%) Supplier Management
13 14 (4.35%) Migration
13 14 (4.35%) E-Commerce
14 13 (4.04%) Transition Management
15 12 (3.73%) People Management
16 11 (3.42%) Stakeholder Engagement
Programming Languages
1 12 (3.73%) SQL
2 6 (1.86%) Java
Qualifications
1 41 (12.73%) ITIL Certification
2 27 (8.39%) Degree
3 23 (7.14%) Security Cleared
4 14 (4.35%) SC Cleared
5 7 (2.17%) ITIL Foundation Certificate
6 4 (1.24%) PRINCE2 Practitioner
6 4 (1.24%) PRINCE2 Certification
6 4 (1.24%) PMP
6 4 (1.24%) PMI Certification
6 4 (1.24%) DV Cleared
7 2 (0.62%) Six Sigma Green Belt
8 1 (0.31%) BC Cleared
8 1 (0.31%) CTC Cleared
8 1 (0.31%) CISSP
8 1 (0.31%) IBM Certification
8 1 (0.31%) CISM
Quality Assurance & Compliance
1 49 (15.22%) SLA
2 5 (1.55%) COBIT
3 4 (1.24%) QA
4 1 (0.31%) COREP
4 1 (0.31%) FINREP
4 1 (0.31%) Basel III
System Software
1 4 (1.24%) Active Directory
2 1 (0.31%) VMware Infrastructure
2 1 (0.31%) VMware ESXi
Systems Management
1 6 (1.86%) SCCM
2 1 (0.31%) Tivoli
2 1 (0.31%) Tivoli Identity Manager
2 1 (0.31%) BMC PATROL
2 1 (0.31%) Control-M
Vendors
1 23 (7.14%) Microsoft
2 16 (4.97%) Oracle
3 11 (3.42%) SAP
4 10 (3.11%) BMC
5 8 (2.48%) Remedy
6 6 (1.86%) Google
7 5 (1.55%) IBM
7 5 (1.55%) HP
8 3 (0.93%) Tableau
8 3 (0.93%) Red Hat
9 2 (0.62%) TOWER Software
9 2 (0.62%) VMware
9 2 (0.62%) EMC
9 2 (0.62%) Twitter
10 1 (0.31%) Pega
10 1 (0.31%) Polycom
10 1 (0.31%) F5
10 1 (0.31%) Citrix
10 1 (0.31%) Interwoven
10 1 (0.31%) Cisco
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Rate: £325 - £375 per annum
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Rate: £450 - £500 per day
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Rate: £550 - £580 per day
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