The table below looks at the statistics for the Service Manager role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Services Manager
Rank 226 281 304
Rank change year-on-year
+55 +23
Contract jobs requiring a Service Manager 192 127 113
As % of all contract IT jobs located in London 0.82% 0.54% 0.47%
As % of the Job Titles category 0.88% 0.58% 0.50%
Number of daily rates quoted 136 82 78
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£441 £450 £434
Average daily rate % change year-on-year
-1.94% +3.74%
90% offered a daily rate of more than £310 £325 £334
10% offered a daily rate of more than £613 £550 £600
UK excluding London average daily rate £411 £385 £350
% change year-on-year
+6.81% +10.00%
Number of hourly rates quoted 0 0 3
Average hourly rate - - £55.00
UK excluding London average hourly rate £30.52 £26.83 £22.00
% change year-on-year
+13.75% +21.95%
Service Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21700 21898 22436
As % of all contract IT jobs located in London 92.19% 92.85% 92.50%
Number of daily rates quoted 15234 15017 15286
Average daily rate £450 £425 £450
Average daily rate % change year-on-year
+5.88% -5.55%
90% offered a daily rate of more than £275 £265 £275
10% offered a daily rate of more than £620 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 347 401 462
Average hourly rate £18.00 £17.50 £20.00
Average hourly rate % change year-on-year
+2.85% -12.50%
90% offered a hourly rate of more than £12.00 £11.50 £13.50
10% offered a hourly rate of more than £50.00 £45.00 £42.50
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Service Manager
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Manager in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in London

Service Manager
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager across the London region.

Service Manager Daily Rate Trend in London

Service Manager
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager across the London region over the 3 months to 30 July 2015.

Service Manager Daily Rate Histogram in London

Service Manager
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager across the London region.

Service Manager Hourly Rate Trend in London

Service Manager
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Manager within the London region over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +11 50 £470 +7.48% 14
Croydon -15 2 £375 -
Feltham - 2 £435 -
Uxbridge - 2 £425 -
Chessington - 2 - -
Brentford - 1 £425 -
Kingston Upon Thames - 1 - -
Canary Wharf - 1 - -
Service Manager
England

Service Manager
Top 30 Related IT Skills in London

For the 6 months to 30 July 2015, IT contractor jobs across the London region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 215 (62.32%) ITIL
2 156 (45.22%) Service Delivery
3 153 (44.35%) Service Management
4 95 (27.54%) Finance
5 68 (19.71%) SLA
6 65 (18.84%) ITSM
7 56 (16.23%) ITIL Certification
8 54 (15.65%) Project Management
9 53 (15.36%) Change Management
10 42 (12.17%) PRINCE2
11 35 (10.14%) Degree
12 30 (8.70%) Microsoft
13 27 (7.83%) Stakeholder Management
14 26 (7.54%) Problem Management
15 25 (7.25%) SAP
15 25 (7.25%) Analytical Skills
15 25 (7.25%) Data Centre
16 22 (6.38%) Incident Management
17 21 (6.09%) Supplier Management
18 20 (5.80%) Continuous Improvement
19 18 (5.22%) Banking
19 18 (5.22%) Remedy
20 17 (4.93%) MS Office
20 17 (4.93%) CRM
20 17 (4.93%) SharePoint
20 17 (4.93%) Agile Software Development
20 17 (4.93%) Security Cleared
21 16 (4.64%) Retail
21 16 (4.64%) Asset Management
22 15 (4.35%) ERP

Service Manager
Top Related IT Skills in London by Category

For the 6 months to 30 July 2015, IT contractor jobs across the London region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (4.93%) SharePoint
2 7 (2.03%) Lync
3 5 (1.45%) MS Exchange
4 3 (0.87%) IIS
5 2 (0.58%) CMS
6 1 (0.29%) MQSeries
6 1 (0.29%) Exchange Server 2010
Applications
1 17 (4.93%) MS Office
2 14 (4.06%) MS Excel
3 6 (1.74%) MS PowerPoint
3 6 (1.74%) MS Project
4 4 (1.16%) MS Visio
5 3 (0.87%) Spreadsheet
6 1 (0.29%) Acrobat
Business Applications
1 11 (3.19%) Remedy ITSM
2 9 (2.61%) SAP FI
2 9 (2.61%) SAP FI/CO
2 9 (2.61%) SAP CO
3 7 (2.03%) SAP BPC
4 3 (0.87%) Dynamics AX
5 2 (0.58%) SAP ERP
5 2 (0.58%) Dynamics NAV
6 1 (0.29%) Dynamics CRM
6 1 (0.29%) MultiFonds
6 1 (0.29%) HiPortfolio
6 1 (0.29%) SAP HR
6 1 (0.29%) SAP SM
Cloud Services
1 6 (1.74%) Office 365
2 4 (1.16%) Amazon AWS
3 3 (0.87%) Cloud Computing
4 2 (0.58%) Microsoft Azure
4 2 (0.58%) SaaS
5 1 (0.29%) IaaS
5 1 (0.29%) SoftLayer
Communications & Networking
1 7 (2.03%) WAN
1 7 (2.03%) Firewall
2 6 (1.74%) SAN
2 6 (1.74%) LAN
2 6 (1.74%) VPN
2 6 (1.74%) NAS
3 3 (0.87%) IPv4
3 3 (0.87%) IPv6
3 3 (0.87%) TCP/IP
3 3 (0.87%) DHCP
4 2 (0.58%) Internet
4 2 (0.58%) Wi-Fi
4 2 (0.58%) Network Security
5 1 (0.29%) Cisco ASA
5 1 (0.29%) BGP
5 1 (0.29%) ICMP
5 1 (0.29%) Intranet
5 1 (0.29%) HTTP
5 1 (0.29%) DNS
5 1 (0.29%) Unified Communications
Database & Business Intelligence
1 8 (2.32%) SQL Server
2 6 (1.74%) BusinessObjects
3 2 (0.58%) QlikView
4 1 (0.29%) Big Data
4 1 (0.29%) SQL Server 2012
4 1 (0.29%) Oracle Database
4 1 (0.29%) DB2
4 1 (0.29%) Data Warehouse
4 1 (0.29%) Data Mining
4 1 (0.29%) SQL Server Reporting Services
Development Applications
1 1 (0.29%) JIRA
General
1 95 (27.54%) Finance
2 18 (5.22%) Banking
3 16 (4.64%) Retail
4 11 (3.19%) Telecoms
5 6 (1.74%) Legal
5 6 (1.74%) Advertising
5 6 (1.74%) Billing
6 5 (1.45%) Investment Banking
6 5 (1.45%) Marketing
6 5 (1.45%) Law
7 4 (1.16%) Pharmaceutical
8 3 (0.87%) Publishing
8 3 (0.87%) Local Government
9 2 (0.58%) French Language
9 2 (0.58%) Spanish Language
9 2 (0.58%) Back Office
9 2 (0.58%) Manufacturing
10 1 (0.29%) Financial Institution
10 1 (0.29%) Front Office
10 1 (0.29%) Swedish Language
Libraries, Frameworks & Software Standards
1 7 (2.03%) .NET
2 3 (0.87%) Web Services
3 2 (0.58%) Middleware
3 2 (0.58%) J2EE
4 1 (0.29%) ASP.NET
4 1 (0.29%) SOAP
4 1 (0.29%) .NET Framework
4 1 (0.29%) XML
4 1 (0.29%) EDI
Miscellaneous
1 25 (7.25%) Analytical Skills
1 25 (7.25%) Data Centre
2 8 (2.32%) FMCG
3 6 (1.74%) PMI
3 6 (1.74%) Performance Metrics
4 4 (1.16%) NHS
4 4 (1.16%) Management Information System
4 4 (1.16%) Statistics
4 4 (1.16%) CMDB
5 3 (0.87%) Hedge funds
5 3 (0.87%) Computer Science
5 3 (0.87%) Hybrid Cloud
5 3 (0.87%) User Experience
6 2 (0.58%) Derivative
6 2 (0.58%) Biometrics
6 2 (0.58%) Blackberry
7 1 (0.29%) GIS
7 1 (0.29%) Thin Client
7 1 (0.29%) Life Science
7 1 (0.29%) CLARiiON
Operating Systems
1 12 (3.48%) Windows
2 4 (1.16%) Linux
3 3 (0.87%) Windows Server 2008
4 2 (0.58%) Windows Server 2003
4 2 (0.58%) Android
4 2 (0.58%) Windows XP
4 2 (0.58%) Apple iOS
4 2 (0.58%) UNIX
5 1 (0.29%) Windows 8
5 1 (0.29%) Windows Server 2012
5 1 (0.29%) Mac OS X
5 1 (0.29%) AIX
5 1 (0.29%) Red Hat Enterprise Linux
5 1 (0.29%) Windows 7
Processes & Methodologies
1 215 (62.32%) ITIL
2 156 (45.22%) Service Delivery
3 153 (44.35%) Service Management
4 65 (18.84%) ITSM
5 54 (15.65%) Project Management
6 53 (15.36%) Change Management
7 42 (12.17%) PRINCE2
8 27 (7.83%) Stakeholder Management
9 26 (7.54%) Problem Management
10 22 (6.38%) Incident Management
11 21 (6.09%) Supplier Management
12 20 (5.80%) Continuous Improvement
13 17 (4.93%) Agile Software Development
13 17 (4.93%) CRM
14 16 (4.64%) Asset Management
15 15 (4.35%) ERP
15 15 (4.35%) Configuration Management
16 14 (4.06%) Release Management
16 14 (4.06%) ITIL V3
17 13 (3.77%) Capacity Management
Programming Languages
1 7 (2.03%) SQL
2 5 (1.45%) C#
3 3 (0.87%) Java
3 3 (0.87%) VB.NET
4 1 (0.29%) T-SQL
4 1 (0.29%) C
4 1 (0.29%) COBOL
Qualifications
1 56 (16.23%) ITIL Certification
2 35 (10.14%) Degree
3 17 (4.93%) Security Cleared
4 11 (3.19%) SC Cleared
5 7 (2.03%) PRINCE2 Practitioner
5 7 (2.03%) PMI Certification
6 6 (1.74%) PRINCE2 Certification
7 5 (1.45%) CCNA
7 5 (1.45%) Cisco Certification
7 5 (1.45%) ITIL Foundation Certificate
8 3 (0.87%) DV Cleared
9 2 (0.58%) MBA
9 2 (0.58%) Microsoft Certification
9 2 (0.58%) MCP
9 2 (0.58%) MCSE
9 2 (0.58%) CCNP
10 1 (0.29%) ACCA
10 1 (0.29%) CIMA
10 1 (0.29%) PMP
10 1 (0.29%) Six Sigma Green Belt
Quality Assurance & Compliance
1 68 (19.71%) SLA
2 12 (3.48%) QA
3 7 (2.03%) COBIT
4 1 (0.29%) ISO/IEC 20000
System Software
1 7 (2.03%) Active Directory
1 7 (2.03%) VMware Infrastructure
2 2 (0.58%) XenApp
2 2 (0.58%) vCloud
3 1 (0.29%) EMC RecoverPoint
3 1 (0.29%) vSphere
3 1 (0.29%) UAG
3 1 (0.29%) Hyper-V
3 1 (0.29%) Microsoft Virtual Server
Systems Management
1 10 (2.90%) SCCM
2 3 (0.87%) SCSM
3 2 (0.58%) NetBackup
4 1 (0.29%) EMC NetWorker
Vendors
1 30 (8.70%) Microsoft
2 25 (7.25%) SAP
3 18 (5.22%) Remedy
4 15 (4.35%) ServiceNow
5 13 (3.77%) VMware
6 10 (2.90%) Cisco
6 10 (2.90%) BMC
7 7 (2.03%) Citrix
7 7 (2.03%) HP
8 6 (1.74%) Oracle
9 4 (1.16%) EMC
10 3 (0.87%) Sun
11 2 (0.58%) LANDesk
11 2 (0.58%) JDA
11 2 (0.58%) NetApp
11 2 (0.58%) Apple
11 2 (0.58%) Sage
12 1 (0.29%) Salesforce.com
12 1 (0.29%) JD Edwards
12 1 (0.29%) Red Hat
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