The table below looks at the statistics for the Service Manager role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Manager in their job title over the 3 months to 27 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Aug 2014
Same period 2013 Same period 2012
Services Manager
Rank 284 301 233
Rank change year-on-year
+17 -68
Contract jobs requiring a Service Manager 146 122 189
As % of all contract IT jobs located in London 0.61% 0.48% 0.72%
As % of the Job Titles category 0.66% 0.52% 0.77%
Number of daily rates quoted 97 78 126
Average daily rate
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of your Daily Rate
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£425 £444 £450
Average daily rate % change year-on-year
-4.22% -1.38%
90% offered a daily rate of more than £306 £318 £300
10% offered a daily rate of more than £531 £568 £675
UK excluding London average daily rate £388 £375 £364
% change year-on-year
+3.33% +3.09%
Number of hourly rates quoted 5 2 2
Average hourly rate £18.00 £108.00 £31.25
Average hourly rate % change year-on-year
-83.33% +245.60%
90% offered a hourly rate of more than £17.10 £38.40 £20.25
10% offered a hourly rate of more than £30.70 £177.60 £42.25
UK excluding London average hourly rate £26.92 £22.00 £26.00
% change year-on-year
+22.34% -15.38%
Service Manager
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22142 23580 24592
As % of all contract IT jobs located in London 92.52% 92.91% 93.08%
Number of daily rates quoted 15051 16152 16176
Average daily rate £425 £438 £425
Average daily rate % change year-on-year
-2.85% +2.94%
90% offered a daily rate of more than £270 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 415 460 627
Average hourly rate £17.50 £19.25 £20.00
Average hourly rate % change year-on-year
-9.09% -3.75%
90% offered a hourly rate of more than £11.50 £13.00 £13.00
10% offered a hourly rate of more than £45.00 £42.50 £44.50
UK excluding London average hourly rate £16.61 £17.00 £18.00
% change year-on-year
-2.30% -5.55%

Service Manager
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Manager in the job title across the London region as a proportion of the total demand within the Job Titles category.

Service Manager Jobs Demand Trend in London

Service Manager
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Manager across the London region.

Service Manager Daily Rate Trend in London

Service Manager
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Manager across the London region over the 3 months to 27 August 2014.

Service Manager Daily Rate Histogram in London

Service Manager
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Manager across the London region.

Service Manager Hourly Rate Trend in London

Service Manager
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Manager across the London region over the 3 months to 27 August 2014.

Service Manager Hourly Rate Histogram in London

Service Manager
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Manager within the London region over the 3 months to 27 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +15 33 £450 +2.85% 12
Croydon +3 1 - - 2
Feltham - - - -
Kingston Upon Thames - - - -
Twickenham - - - -
Uxbridge - - - -
Westminster - - - -
Canary Wharf - - - -
Paddington - - - -
Southwark - - - -
Hammersmith - - - -
Wimbledon - - - -
Bromley - - - -
Service Manager
England

Service Manager
Top 30 Related IT Skills in London

For the 6 months to 27 August 2014, IT contractor jobs across the London region that cited Service Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title.

1 171 (58.36%) ITIL
2 134 (45.73%) Service Delivery
3 105 (35.84%) Service Management
4 56 (19.11%) Finance
5 46 (15.70%) Project Management
6 40 (13.65%) SLA
7 35 (11.95%) Incident Management
8 31 (10.58%) ITIL Certification
9 29 (9.90%) Change Management
10 28 (9.56%) Microsoft
11 27 (9.22%) Banking
12 24 (8.19%) ITSM
13 23 (7.85%) Continuous Improvement
14 22 (7.51%) Security Cleared
15 20 (6.83%) Problem Management
15 20 (6.83%) PRINCE2
16 19 (6.48%) Agile Software Development
17 17 (5.80%) Degree
17 17 (5.80%) Windows
17 17 (5.80%) MS Excel
18 15 (5.12%) SharePoint
18 15 (5.12%) MS Exchange
18 15 (5.12%) Stakeholder Management
18 15 (5.12%) ITIL V3
19 14 (4.78%) Retail
20 13 (4.44%) Migration
20 13 (4.44%) MS Office
20 13 (4.44%) SQL
20 13 (4.44%) Risk Management
21 12 (4.10%) Management Information System

Service Manager
Top Related IT Skills in London by Category

For the 6 months to 27 August 2014, IT contractor jobs across the London region that cited Service Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (5.12%) SharePoint
1 15 (5.12%) MS Exchange
2 4 (1.37%) Lync
3 1 (0.34%) SharePoint 2013
3 1 (0.34%) IBM Notes
3 1 (0.34%) BizTalk Server
3 1 (0.34%) Blackberry Enterprise Server
3 1 (0.34%) CMS
3 1 (0.34%) WorkSite
3 1 (0.34%) SharePoint 2010
Applications
1 17 (5.80%) MS Excel
2 13 (4.44%) MS Office
3 4 (1.37%) MS PowerPoint
3 4 (1.37%) MS Project
4 3 (1.02%) MS Visio
5 1 (0.34%) Adobe Illustrator
5 1 (0.34%) Photoshop
5 1 (0.34%) InfoPath
5 1 (0.34%) Spreadsheet
Business Applications
1 7 (2.39%) Remedy ITSM
2 2 (0.68%) Google Analytics
3 1 (0.34%) Oracle EBS R12
3 1 (0.34%) Oracle Procure-to-Pay
3 1 (0.34%) SAP HR
3 1 (0.34%) Summit
Cloud Services
1 11 (3.75%) SaaS
2 9 (3.07%) PaaS
3 8 (2.73%) IaaS
Communications & Networking
1 4 (1.37%) LAN
1 4 (1.37%) SAN
1 4 (1.37%) Intranet
2 3 (1.02%) Internet
2 3 (1.02%) WAN
3 2 (0.68%) Firewall
4 1 (0.34%) Wi-Fi
4 1 (0.34%) IPsec
4 1 (0.34%) NGN
4 1 (0.34%) Cisco Nexus
4 1 (0.34%) Multicast
4 1 (0.34%) LDAP
4 1 (0.34%) DHCP
4 1 (0.34%) DNS
4 1 (0.34%) MPLS
4 1 (0.34%) OSPF
4 1 (0.34%) BGP
4 1 (0.34%) EIGRP
Database & Business Intelligence
1 6 (2.05%) SQL Server
2 4 (1.37%) DataStage
3 3 (1.02%) Data Mining
4 2 (0.68%) SQL Server Reporting Services
4 2 (0.68%) SQL Server Analysis Services
5 1 (0.34%) Oracle Database
5 1 (0.34%) Data Warehouse
5 1 (0.34%) SQL Server Integration Services
5 1 (0.34%) Spotfire
Development Applications
1 6 (2.05%) Team Foundation Server
2 3 (1.02%) Ant
2 3 (1.02%) Subversion
2 3 (1.02%) Maven
General
1 56 (19.11%) Finance
2 27 (9.22%) Banking
3 14 (4.78%) Retail
4 12 (4.10%) Investment Banking
5 9 (3.07%) Telecoms
6 6 (2.05%) Local Government
7 5 (1.71%) Law
7 5 (1.71%) Pharmaceutical
8 4 (1.37%) Advertising
9 3 (1.02%) Marketing
10 2 (0.68%) Retail Banking
10 2 (0.68%) Financial Institution
10 2 (0.68%) Legal
11 1 (0.34%) Manufacturing
11 1 (0.34%) Front Office
11 1 (0.34%) Publishing
11 1 (0.34%) Games
11 1 (0.34%) French Language
11 1 (0.34%) German Language
Libraries, Frameworks & Software Standards
1 4 (1.37%) Web Services
2 2 (0.68%) HTML
3 1 (0.34%) .NET
3 1 (0.34%) COM
3 1 (0.34%) CSS
3 1 (0.34%) Velocity
Miscellaneous
1 12 (4.10%) Management Information System
2 8 (2.73%) NHS
3 7 (2.39%) Client/Server
4 5 (1.71%) Video Conferencing
4 5 (1.71%) Open Source
4 5 (1.71%) Social Media
5 3 (1.02%) Data Integration
5 3 (1.02%) Blackberry
5 3 (1.02%) Statistics
5 3 (1.02%) Data Protection Act
6 2 (0.68%) RMADS
6 2 (0.68%) FMCG
6 2 (0.68%) Digital Media
7 1 (0.34%) Enterprise Software
7 1 (0.34%) Freedom of Information Act
7 1 (0.34%) Mathematics
7 1 (0.34%) Computer Science
7 1 (0.34%) CMDB
7 1 (0.34%) Copywriting
7 1 (0.34%) Credit Risk
Operating Systems
1 17 (5.80%) Windows
2 9 (3.07%) Windows 7
3 6 (2.05%) UNIX
4 4 (1.37%) Windows 8
5 2 (0.68%) Windows Server 2012
5 2 (0.68%) Windows 2000
5 2 (0.68%) Windows NT
5 2 (0.68%) Windows XP
5 2 (0.68%) Windows Server 2003
Processes & Methodologies
1 171 (58.36%) ITIL
2 134 (45.73%) Service Delivery
3 105 (35.84%) Service Management
4 46 (15.70%) Project Management
5 35 (11.95%) Incident Management
6 29 (9.90%) Change Management
7 24 (8.19%) ITSM
8 23 (7.85%) Continuous Improvement
9 20 (6.83%) PRINCE2
9 20 (6.83%) Problem Management
10 19 (6.48%) Agile Software Development
11 15 (5.12%) Stakeholder Management
11 15 (5.12%) ITIL V3
12 13 (4.44%) Migration
12 13 (4.44%) Risk Management
13 11 (3.75%) Business Continuity
13 11 (3.75%) Configuration Management
13 11 (3.75%) Supplier Management
14 10 (3.41%) CRM
14 10 (3.41%) Workflow
Programming Languages
1 13 (4.44%) SQL
2 1 (0.34%) C
Qualifications
1 31 (10.58%) ITIL Certification
2 22 (7.51%) Security Cleared
3 17 (5.80%) Degree
4 12 (4.10%) SC Cleared
5 6 (2.05%) ITIL Foundation Certificate
6 5 (1.71%) CISSP
6 5 (1.71%) PMP
6 5 (1.71%) PMI Certification
7 4 (1.37%) IBM Certification
7 4 (1.37%) Microsoft Certification
7 4 (1.37%) PRINCE2 Certification
8 3 (1.02%) MCDST
8 3 (1.02%) DV Cleared
8 3 (1.02%) PRINCE2 Practitioner
9 2 (0.68%) BC Cleared
10 1 (0.34%) MCSE
10 1 (0.34%) APMP
10 1 (0.34%) CITP
Quality Assurance & Compliance
1 40 (13.65%) SLA
2 6 (2.05%) Sarbanes-Oxley
3 3 (1.02%) COBIT
3 3 (1.02%) QA
3 3 (1.02%) GxP
4 2 (0.68%) Data Quality
4 2 (0.68%) GCP
5 1 (0.34%) ISO 9001
5 1 (0.34%) ISO 14001
System Software
1 12 (4.10%) Active Directory
2 2 (0.68%) MetaFrame
2 2 (0.68%) Terminal Server
Systems Management
1 7 (2.39%) Tivoli
2 5 (1.71%) SCCM
3 4 (1.37%) Oracle Identity Manager
3 4 (1.37%) Oracle Identity Management
3 4 (1.37%) Tivoli Identity Manager
4 2 (0.68%) Tivoli Storage Manager
4 2 (0.68%) NetBackup
Vendors
1 28 (9.56%) Microsoft
2 11 (3.75%) HP
3 10 (3.41%) Oracle
4 9 (3.07%) Cisco
5 7 (2.39%) Remedy
6 5 (1.71%) IBM
6 5 (1.71%) BMC
7 4 (1.37%) VMware
7 4 (1.37%) Tableau
8 3 (1.02%) Reuters
8 3 (1.02%) Bloomberg
9 2 (0.68%) Sun
9 2 (0.68%) NetApp
9 2 (0.68%) Lotus
9 2 (0.68%) Dell
9 2 (0.68%) EMC
9 2 (0.68%) Citrix
9 2 (0.68%) Twitter
9 2 (0.68%) SAP
9 2 (0.68%) Google
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