The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Second Line Support
Rank 115 81 99
Rank change year-on-year
-34 +18
Contract jobs requiring a 2nd Line Support 33 47 25
As % of all contract IT jobs located in the North West 0.90% 1.55% 1.06%
As % of the Job Titles category 0.97% 1.69% 1.14%
Number of daily rates quoted 12 15 3
Average daily rate
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of your Daily Rate
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£156 £120 £165
Average daily rate % change year-on-year
+30.20% -27.27%
90% offered a daily rate of more than £120 £115 £105
10% offered a daily rate of more than £198 £215 £233
UK excluding London average daily rate £158 £150 £165
% change year-on-year
+5.00% -9.09%
Number of hourly rates quoted 16 20 15
Average hourly rate £14.25 £15.50 £19.00
Average hourly rate % change year-on-year
-8.06% -18.42%
90% offered a hourly rate of more than £11.25 £13.30 £14.80
10% offered a hourly rate of more than £18.00 £18.00 £21.00
UK excluding London average hourly rate £15.00 £14.50 £15.00
% change year-on-year
+3.44% -3.33%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3418 2788 2193
As % of all contract IT jobs located in the North West 93.13% 92.20% 93.12%
Number of daily rates quoted 1934 1515 1046
Average daily rate £388 £350 £336
Average daily rate % change year-on-year
+10.71% +4.08%
90% offered a daily rate of more than £238 £205 £210
10% offered a daily rate of more than £550 £513 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 198 176 174
Average hourly rate £16.16 £18.00 £17.50
Average hourly rate % change year-on-year
-10.22% +2.85%
90% offered a hourly rate of more than £12.00 £11.50 £11.50
10% offered a hourly rate of more than £48.61 £42.50 £45.00
UK excluding London average hourly rate £16.00 £17.00 £17.50
% change year-on-year
-5.88% -2.85%

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the North West region.

2nd Line Support Daily Rate Trend in the North West

2nd Line Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the North West region.

2nd Line Support Hourly Rate Trend in the North West

2nd Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -12 21 £148 +25.53% 7
Cheshire -16 6 £165 +37.50% 4
Lancashire +3 3 £205 +13.88% 2
Cumbria -11 2 £120 - 2
Merseyside - 1 £200 - 2
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 22 May 2015, IT contractor jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 41 (77.36%) Windows
2 33 (62.26%) Active Directory
3 23 (43.40%) Microsoft
4 21 (39.62%) Windows 7
5 17 (32.08%) ITIL
6 15 (28.30%) Citrix
7 12 (22.64%) VMware
8 11 (20.75%) Windows Server 2003
8 11 (20.75%) Windows XP
9 10 (18.87%) MS Exchange
9 10 (18.87%) MS Office
9 10 (18.87%) SQL
10 9 (16.98%) Windows Server 2008
10 9 (16.98%) MS Excel
11 8 (15.09%) NHS
12 7 (13.21%) Blackberry
12 7 (13.21%) SCCM
13 5 (9.43%) Windows Server 2012
13 5 (9.43%) Exchange Server 2010
13 5 (9.43%) Service Management
13 5 (9.43%) Symantec
13 5 (9.43%) McAfee
13 5 (9.43%) WAN
13 5 (9.43%) TCP/IP
13 5 (9.43%) SLA
13 5 (9.43%) Oracle
13 5 (9.43%) MCP
13 5 (9.43%) LAN
14 4 (7.55%) Microsoft Certification
14 4 (7.55%) Apple

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 22 May 2015, IT contractor jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (18.87%) MS Exchange
2 5 (9.43%) Exchange Server 2010
3 2 (3.77%) Exchange Server 2007
3 2 (3.77%) Lync
3 2 (3.77%) TPMS
4 1 (1.89%) IBM Notes
4 1 (1.89%) SharePoint
Applications
1 10 (18.87%) MS Office
2 9 (16.98%) MS Excel
Cloud Services
1 2 (3.77%) Office 365
Communications & Networking
1 5 (9.43%) WAN
1 5 (9.43%) TCP/IP
1 5 (9.43%) LAN
2 3 (5.66%) SAN
3 2 (3.77%) DNS
3 2 (3.77%) DHCP
3 2 (3.77%) Firewall
3 2 (3.77%) Wi-Fi
3 2 (3.77%) IP Telephony
4 1 (1.89%) NAS
4 1 (1.89%) Intranet
4 1 (1.89%) Internet
4 1 (1.89%) SMS
4 1 (1.89%) VoIP
Database & Business Intelligence
1 3 (5.66%) Oracle Database
2 2 (3.77%) Oracle Discoverer
2 2 (3.77%) SQL Server
2 2 (3.77%) Oracle Reports
3 1 (1.89%) RDBMS
3 1 (1.89%) Relational Database
General
1 1 (1.89%) Retail
1 1 (1.89%) Finance
1 1 (1.89%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (1.89%) .NET
Miscellaneous
1 8 (15.09%) NHS
2 7 (13.21%) Blackberry
3 2 (3.77%) Mainframe
3 2 (3.77%) iPad
3 2 (3.77%) Mobile Computing
4 1 (1.89%) PDA
4 1 (1.89%) iPhone
4 1 (1.89%) Clustering
Operating Systems
1 41 (77.36%) Windows
2 21 (39.62%) Windows 7
3 11 (20.75%) Windows Server 2003
3 11 (20.75%) Windows XP
4 9 (16.98%) Windows Server 2008
5 5 (9.43%) Windows Server 2012
6 4 (7.55%) Apple iOS
6 4 (7.55%) Windows 8
7 3 (5.66%) Windows 2000 Server
7 3 (5.66%) Linux
Processes & Methodologies
1 17 (32.08%) ITIL
2 5 (9.43%) Service Management
3 2 (3.77%) Problem Management
4 1 (1.89%) QMS
4 1 (1.89%) Incident Management
4 1 (1.89%) Mobile Device Management
4 1 (1.89%) Network Management
4 1 (1.89%) Agile Software Development
4 1 (1.89%) Business Continuity
4 1 (1.89%) Coaching
Programming Languages
1 10 (18.87%) SQL
2 3 (5.66%) VBA
3 1 (1.89%) C#
Qualifications
1 5 (9.43%) MCP
2 4 (7.55%) Microsoft Certification
3 3 (5.66%) Security Cleared
3 3 (5.66%) MCITP
3 3 (5.66%) Cisco Certification
3 3 (5.66%) MCSA
3 3 (5.66%) CCNA
4 2 (3.77%) MCSE
4 2 (3.77%) CCA
4 2 (3.77%) Citrix Certification
4 2 (3.77%) ITIL Certification
4 2 (3.77%) Oracle Certification
4 2 (3.77%) VMware Certified Professional (VCP)
4 2 (3.77%) MCTS
4 2 (3.77%) Degree
4 2 (3.77%) SC Cleared
5 1 (1.89%) A+ Certification
5 1 (1.89%) HNC
5 1 (1.89%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 5 (9.43%) SLA
System Software
1 33 (62.26%) Active Directory
2 4 (7.55%) Hyper-V
3 3 (5.66%) VMware Infrastructure
4 2 (3.77%) XenApp
5 1 (1.89%) XenServer
5 1 (1.89%) XenDesktop
5 1 (1.89%) Microsoft App-V
5 1 (1.89%) VMware ESX
Systems Management
1 7 (13.21%) SCCM
2 3 (5.66%) HP Data Protector
3 2 (3.77%) Norton AntiVirus
3 2 (3.77%) Backup Exec
3 2 (3.77%) SCOM
4 1 (1.89%) McAfee ePO
4 1 (1.89%) AirWatch
Vendors
1 23 (43.40%) Microsoft
2 15 (28.30%) Citrix
3 12 (22.64%) VMware
4 5 (9.43%) Symantec
4 5 (9.43%) McAfee
4 5 (9.43%) Oracle
5 4 (7.55%) Apple
6 3 (5.66%) HP
6 3 (5.66%) Dell
7 2 (3.77%) Business Objects
7 2 (3.77%) CheckPoint
7 2 (3.77%) Sophos
8 1 (1.89%) FrontRange
8 1 (1.89%) AppSense
8 1 (1.89%) Clearswift
8 1 (1.89%) NetApp
8 1 (1.89%) Lotus
8 1 (1.89%) EMC
8 1 (1.89%) Cisco
8 1 (1.89%) Adobe
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