The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Second Line Support
Rank 116 106 110
Rank change year-on-year
-10 +4
Contract jobs requiring a 2nd Line Support 52 30 26
As % of all contract IT jobs located in the North West 1.20% 0.97% 0.91%
As % of the Job Titles category 1.29% 1.06% 0.98%
Number of daily rates quoted 18 4 5
Average daily rate
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£200 £151 £135
Average daily rate % change year-on-year
+32.23% +12.03%
90% offered a daily rate of more than £115 £126 £94
10% offered a daily rate of more than £291 £158 £138
UK excluding London average daily rate £160 £165 £146
% change year-on-year
-3.03% +13.20%
Number of hourly rates quoted 19 14 15
Average hourly rate £14.50 £14.50 £15.00
Average hourly rate % change year-on-year
- -3.33%
90% offered a hourly rate of more than £11.50 £10.10 £12.99
10% offered a hourly rate of more than £16.70 £17.50 £20.00
UK excluding London average hourly rate £15.00 £14.00 £15.00
% change year-on-year
+7.14% -6.66%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
4042 2843 2649
As % of all contract IT jobs located in the North West 93.46% 92.16% 92.33%
Number of daily rates quoted 2427 1582 1315
Average daily rate £400 £350 £325
Average daily rate % change year-on-year
+14.28% +7.69%
90% offered a daily rate of more than £250 £225 £218
10% offered a daily rate of more than £550 £500 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 193 179 203
Average hourly rate £19.00 £16.84 £17.50
Average hourly rate % change year-on-year
+12.82% -3.77%
90% offered a hourly rate of more than £11.50 £11.00 £10.50
10% offered a hourly rate of more than £54.00 £40.00 £35.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the North West region.

2nd Line Support Daily Rate Trend in the North West

2nd Line Support
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the North West region over the 3 months to 28 August 2015.

2nd Line Support Daily Rate Histogram in the North West

2nd Line Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the North West region.

2nd Line Support Hourly Rate Trend in the North West

2nd Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -3 33 £210 +82.60% 6
Merseyside -1 9 £200 +31.14% 3
Lancashire -8 4 £170 - 1
Cheshire -15 2 £115 -25.80% 2
Cumbria -16 2 £275 - 2
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 28 August 2015, IT contractor jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 69 (79.31%) Windows
2 51 (58.62%) Active Directory
3 38 (43.68%) Microsoft
4 37 (42.53%) Windows 7
5 27 (31.03%) VMware
6 26 (29.89%) Citrix
7 23 (26.44%) ITIL
8 21 (24.14%) MS Office
9 18 (20.69%) SCCM
10 16 (18.39%) Windows XP
11 14 (16.09%) Windows Server 2008
12 12 (13.79%) MS Exchange
13 11 (12.64%) SLA
13 11 (12.64%) SQL
14 10 (11.49%) Windows 8
14 10 (11.49%) MS Excel
14 10 (11.49%) Windows Server 2003
15 9 (10.34%) NHS
15 9 (10.34%) Cisco
16 8 (9.20%) LAN
17 7 (8.05%) McAfee
17 7 (8.05%) Microsoft Certification
17 7 (8.05%) WAN
17 7 (8.05%) Service Management
17 7 (8.05%) Incident Management
17 7 (8.05%) Exchange Server 2010
18 6 (6.90%) Security Cleared
18 6 (6.90%) Windows Server 2012
19 5 (5.75%) Finance
19 5 (5.75%) Problem Management

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 28 August 2015, IT contractor jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (13.79%) MS Exchange
2 7 (8.05%) Exchange Server 2010
3 4 (4.60%) Lync
4 2 (2.30%) SharePoint
4 2 (2.30%) Exchange Server 2007
4 2 (2.30%) TPMS
5 1 (1.15%) Office Communications Server
5 1 (1.15%) Blackberry Enterprise Server
5 1 (1.15%) IIS
5 1 (1.15%) IBM Notes
Applications
1 21 (24.14%) MS Office
2 10 (11.49%) MS Excel
Business Applications
1 2 (2.30%) SAP Oil and Gas
2 1 (1.15%) Remedy ITSM
Cloud Services
1 5 (5.75%) Office 365
Communications & Networking
1 8 (9.20%) LAN
2 7 (8.05%) WAN
3 5 (5.75%) DHCP
3 5 (5.75%) SAN
3 5 (5.75%) TCP/IP
4 4 (4.60%) DNS
5 3 (3.45%) Firewall
5 3 (3.45%) Cisco ICM
5 3 (3.45%) SMS
5 3 (3.45%) VoIP
6 2 (2.30%) Internet
6 2 (2.30%) Wi-Fi
7 1 (1.15%) Wireless
7 1 (1.15%) VPN
7 1 (1.15%) Cisco IOS
7 1 (1.15%) NAS
7 1 (1.15%) WebEx
7 1 (1.15%) MPLS
7 1 (1.15%) DSL
7 1 (1.15%) Ethernet
Database & Business Intelligence
1 4 (4.60%) SQL Server
2 1 (1.15%) RDBMS
2 1 (1.15%) SQL Server Reporting Services
2 1 (1.15%) SQL Server 2005
2 1 (1.15%) SQL Server Integration Services
2 1 (1.15%) SQL Server 2008
2 1 (1.15%) Relational Database
General
1 5 (5.75%) Finance
2 2 (2.30%) Manufacturing
2 2 (2.30%) Electronics
2 2 (2.30%) Telecoms
2 2 (2.30%) Marketing
3 1 (1.15%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.15%) HTML
1 1 (1.15%) .NET
Miscellaneous
1 9 (10.34%) NHS
2 4 (4.60%) Blackberry
3 2 (2.30%) DTV
3 2 (2.30%) Data Centre
4 1 (1.15%) Thin Client
4 1 (1.15%) Device Driver
4 1 (1.15%) Clustering
4 1 (1.15%) PDA
4 1 (1.15%) Fat Client
4 1 (1.15%) iPhone
4 1 (1.15%) iPad
Operating Systems
1 69 (79.31%) Windows
2 37 (42.53%) Windows 7
3 16 (18.39%) Windows XP
4 14 (16.09%) Windows Server 2008
5 10 (11.49%) Windows Server 2003
5 10 (11.49%) Windows 8
6 6 (6.90%) Windows Server 2012
7 4 (4.60%) Linux
8 1 (1.15%) Mac OS X
8 1 (1.15%) Windows Vista
8 1 (1.15%) Windows 2000 Server
8 1 (1.15%) Mac OS
8 1 (1.15%) UNIX
Processes & Methodologies
1 23 (26.44%) ITIL
2 7 (8.05%) Service Management
2 7 (8.05%) Incident Management
3 5 (5.75%) Problem Management
4 3 (3.45%) Migration
4 3 (3.45%) Agile Software Development
4 3 (3.45%) E-Commerce
4 3 (3.45%) Operational Acceptance Testing
5 2 (2.30%) Server Monitoring
5 2 (2.30%) Business Intelligence
5 2 (2.30%) Configuration Management
5 2 (2.30%) Programme Management
5 2 (2.30%) Digital Marketing
6 1 (1.15%) Data Protection
6 1 (1.15%) Continuous Improvement
6 1 (1.15%) Capacity Management
6 1 (1.15%) Asset Management
6 1 (1.15%) Change Management
6 1 (1.15%) Disaster Recovery
6 1 (1.15%) ITSM
Programming Languages
1 11 (12.64%) SQL
2 1 (1.15%) C#
Qualifications
1 7 (8.05%) Microsoft Certification
2 6 (6.90%) Security Cleared
3 5 (5.75%) SC Cleared
3 5 (5.75%) MCP
4 4 (4.60%) CCNA
4 4 (4.60%) Cisco Certification
5 3 (3.45%) MCSA
5 3 (3.45%) CCA
5 3 (3.45%) Citrix Certification
5 3 (3.45%) VMware Certified Professional (VCP)
5 3 (3.45%) MCITP
6 2 (2.30%) MCTS
6 2 (2.30%) MCSE
6 2 (2.30%) ITIL Certification
7 1 (1.15%) Degree
7 1 (1.15%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 11 (12.64%) SLA
System Software
1 51 (58.62%) Active Directory
2 5 (5.75%) XenDesktop
2 5 (5.75%) VMware Infrastructure
2 5 (5.75%) Hyper-V
2 5 (5.75%) XenApp
3 3 (3.45%) XenServer
3 3 (3.45%) Microsoft App-V
4 2 (2.30%) VMware ESX
5 1 (1.15%) vSphere
Systems Management
1 18 (20.69%) SCCM
2 3 (3.45%) SCOM
2 3 (3.45%) Cisco UCCE
2 3 (3.45%) Cisco IPCC
2 3 (3.45%) Backup Exec
3 2 (2.30%) McAfee ePO
4 1 (1.15%) Cisco CUCM
4 1 (1.15%) WSUS
4 1 (1.15%) Systems Management Server (SMS)
Vendors
1 38 (43.68%) Microsoft
2 27 (31.03%) VMware
3 26 (29.89%) Citrix
4 9 (10.34%) Cisco
5 7 (8.05%) McAfee
6 4 (4.60%) AppSense
7 3 (3.45%) Sophos
7 3 (3.45%) Symantec
7 3 (3.45%) Oracle
8 2 (2.30%) SAP
8 2 (2.30%) Clearswift
8 2 (2.30%) CheckPoint
8 2 (2.30%) Dell
8 2 (2.30%) EMC
9 1 (1.15%) Remedy
9 1 (1.15%) Adobe
9 1 (1.15%) HP
9 1 (1.15%) BMC
9 1 (1.15%) Lotus
9 1 (1.15%) Apple
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Rate: £12 - £18 per hour
Posted: 4 days ago
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Rate: £11 - £16 per hour
Posted: 6 days ago
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Rate: £14 - £16 per annum + competitive
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Rate: £12 - £15 per day + competitive
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Manchester
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Posted: 19 days ago
Stockport
Real Staffing
Rate: competitive
Posted: 20 days ago