The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Second Line Support
Rank 93 109 120
Rank change year-on-year
+16 +11
Contract jobs requiring a 2nd Line Support 35 23 19
As % of all contract IT jobs located in the North West 1.17% 0.85% 0.59%
As % of the Job Titles category 1.25% 0.92% 0.64%
Number of daily rates quoted 6 4 4
Average daily rate
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£150 £123 £140
Average daily rate % change year-on-year
+22.44% -12.65%
90% offered a daily rate of more than £116 £91 £130
10% offered a daily rate of more than £156 £135 £161
UK excluding London average daily rate £160 £150 £140
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 16 12 10
Average hourly rate £14.00 £15.00 £14.50
Average hourly rate % change year-on-year
-6.66% +3.44%
90% offered a hourly rate of more than £10.50 £11.60 £12.18
10% offered a hourly rate of more than £16.50 £20.50 £21.14
UK excluding London average hourly rate £14.44 £15.10 £14.78
% change year-on-year
-4.40% +2.21%
Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2805 2503 2948
As % of all contract IT jobs located in the North West 93.47% 92.46% 91.47%
Number of daily rates quoted 1520 1190 1495
Average daily rate £350 £325 £325
Average daily rate % change year-on-year
+7.69% -
90% offered a daily rate of more than £218 £218 £200
10% offered a daily rate of more than £505 £475 £475
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 191 195 226
Average hourly rate £16.08 £17.50 £19.50
Average hourly rate % change year-on-year
-8.11% -10.25%
90% offered a hourly rate of more than £10.00 £10.50 £11.50
10% offered a hourly rate of more than £42.50 £39.00 £41.60
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
2nd Line Support
England

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the North West region.

2nd Line Support Daily Rate Trend in the North West

2nd Line Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the North West region.

2nd Line Support Hourly Rate Trend in the North West

2nd Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +2 17 £133 -1.85% 2
Cheshire +14 11 £150 - 1
Merseyside +1 1 £153 - 1
Lancashire -24 1 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 30 July 2014, IT contractor jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 67 (81.71%) Windows
2 44 (53.66%) Active Directory
3 36 (43.90%) Microsoft
4 31 (37.80%) MS Office
4 31 (37.80%) Windows XP
5 28 (34.15%) Windows 7
6 22 (26.83%) Citrix
7 17 (20.73%) MS Exchange
7 17 (20.73%) ITIL
8 16 (19.51%) Windows Server 2008
9 15 (18.29%) MS Excel
9 15 (18.29%) SLA
10 10 (12.20%) Windows Server 2003
10 10 (12.20%) Blackberry
11 9 (10.98%) Security Cleared
11 9 (10.98%) SCCM
12 8 (9.76%) SC Cleared
12 8 (9.76%) Microsoft Certification
13 7 (8.54%) MCP
13 7 (8.54%) MCSA
13 7 (8.54%) Blackberry Enterprise Server
14 6 (7.32%) DHCP
14 6 (7.32%) VMware
14 6 (7.32%) Windows Vista
15 5 (6.10%) iPad
15 5 (6.10%) Exchange Server 2010
15 5 (6.10%) Microsoft App-V
15 5 (6.10%) AppSense
15 5 (6.10%) Wireless
15 5 (6.10%) Smartphone

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 30 July 2014, IT contractor jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (20.73%) MS Exchange
2 7 (8.54%) Blackberry Enterprise Server
3 5 (6.10%) Exchange Server 2010
4 3 (3.66%) Exchange Server 2003
4 3 (3.66%) Exchange Server 2007
5 2 (2.44%) IBM Notes
6 1 (1.22%) Lync
6 1 (1.22%) SharePoint
6 1 (1.22%) CICS
Applications
1 31 (37.80%) MS Office
2 15 (18.29%) MS Excel
Cloud Services
1 1 (1.22%) Office 365
Communications & Networking
1 6 (7.32%) DHCP
2 5 (6.10%) Wireless
2 5 (6.10%) VPN
2 5 (6.10%) DNS
3 4 (4.88%) SAN
4 3 (3.66%) TCP/IP
4 3 (3.66%) VoIP
5 2 (2.44%) Firewall
6 1 (1.22%) Network Security
6 1 (1.22%) Intranet
6 1 (1.22%) 3G
6 1 (1.22%) Broadband
6 1 (1.22%) GPRS
6 1 (1.22%) LAN
6 1 (1.22%) SMS
6 1 (1.22%) SMTP
6 1 (1.22%) Structured Cabling
General
1 3 (3.66%) Finance
1 3 (3.66%) Banking
2 1 (1.22%) Manufacturing
Miscellaneous
1 10 (12.20%) Blackberry
2 5 (6.10%) iPad
2 5 (6.10%) Smartphone
3 3 (3.66%) NHS
4 2 (2.44%) iPhone
5 1 (1.22%) Management Information System
5 1 (1.22%) Fat Client
5 1 (1.22%) Thin Client
Operating Systems
1 67 (81.71%) Windows
2 31 (37.80%) Windows XP
3 28 (34.15%) Windows 7
4 16 (19.51%) Windows Server 2008
5 10 (12.20%) Windows Server 2003
6 6 (7.32%) Windows Vista
7 5 (6.10%) Windows 8
8 3 (3.66%) Windows Server 2012
9 2 (2.44%) Linux
10 1 (1.22%) Windows Mobile
10 1 (1.22%) Windows NT
10 1 (1.22%) Windows 2000
Processes & Methodologies
1 17 (20.73%) ITIL
2 4 (4.88%) Software Deployment
2 4 (4.88%) Incident Management
2 4 (4.88%) Service Delivery
3 3 (3.66%) Migration
3 3 (3.66%) Time Management
4 2 (2.44%) Service Management
5 1 (1.22%) Change Management
5 1 (1.22%) Disaster Recovery
5 1 (1.22%) Data Security
5 1 (1.22%) Document Management
5 1 (1.22%) Cash Management
5 1 (1.22%) Capacity Management
5 1 (1.22%) Problem Management
5 1 (1.22%) Configuration Management
5 1 (1.22%) Project Management
5 1 (1.22%) Mobile Device Management
5 1 (1.22%) Service Desk Management
5 1 (1.22%) Email Migration
Programming Languages
1 3 (3.66%) SQL
Qualifications
1 9 (10.98%) Security Cleared
2 8 (9.76%) SC Cleared
2 8 (9.76%) Microsoft Certification
3 7 (8.54%) MCP
3 7 (8.54%) MCSA
4 4 (4.88%) MCSE
4 4 (4.88%) MCTS
5 3 (3.66%) MCITP
6 1 (1.22%) BC Cleared
6 1 (1.22%) ITIL Certification
Quality Assurance & Compliance
1 15 (18.29%) SLA
2 2 (2.44%) PCI DSS
System Software
1 44 (53.66%) Active Directory
2 5 (6.10%) Microsoft App-V
3 2 (2.44%) VMware Infrastructure
3 2 (2.44%) XenApp
3 2 (2.44%) XenDesktop
4 1 (1.22%) XenServer
4 1 (1.22%) Hyper-V
4 1 (1.22%) Microsoft Virtual Server
4 1 (1.22%) Terminal Server
4 1 (1.22%) Terminal Services
4 1 (1.22%) ISA Server
Systems Management
1 9 (10.98%) SCCM
2 3 (3.66%) SCOM
3 2 (2.44%) WSUS
4 1 (1.22%) Backup Exec
4 1 (1.22%) Cisco IPCC
4 1 (1.22%) Norton AntiVirus
4 1 (1.22%) FortiGate
Vendors
1 36 (43.90%) Microsoft
2 22 (26.83%) Citrix
3 6 (7.32%) VMware
4 5 (6.10%) AppSense
5 4 (4.88%) Cisco
5 4 (4.88%) HP
5 4 (4.88%) CA
6 3 (3.66%) Lumension
7 2 (2.44%) Dell
7 2 (2.44%) Oracle
7 2 (2.44%) Symantec
7 2 (2.44%) Lotus
7 2 (2.44%) Apple
8 1 (1.22%) SolarWinds
8 1 (1.22%) Toshiba
8 1 (1.22%) Remedy
8 1 (1.22%) McAfee
8 1 (1.22%) SAP
8 1 (1.22%) Adobe
8 1 (1.22%) MobileIron
Liverpool
Bluefire Consulting
Rate: £15 per hour
Posted: 12 days ago
Manchester
Amoria Bond - UK
Posted: 14 days ago