The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 113 106 107
Rank change year-on-year
-7 +1
Contract jobs requiring a 2nd Line Support 24 26 36
As % of all contract IT jobs located in the North West 0.75% 0.88% 1.07%
As % of the Job Titles category 0.83% 0.96% 1.16%
Number of daily rates quoted 2 5 7
Average daily rate
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£156 £135 £138
Average daily rate % change year-on-year
+15.74% -1.81%
90% offered a daily rate of more than £153 £104 £102
10% offered a daily rate of more than £159 £138 £170
UK excluding London average daily rate £160 £150 £170
% change year-on-year
+6.66% -11.76%
Number of hourly rates quoted 14 17 19
Average hourly rate £15.50 £15.00 £14.00
Average hourly rate % change year-on-year
+3.33% +7.14%
90% offered a hourly rate of more than £13.15 £11.86 £12.00
10% offered a hourly rate of more than £17.50 £16.30 £18.40
UK excluding London average hourly rate £15.00 £14.50 £14.78
% change year-on-year
+3.44% -1.86%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2909 2717 3100
As % of all contract IT jobs located in the North West 91.48% 91.85% 92.51%
Number of daily rates quoted 1669 1347 1558
Average daily rate £350 £325 £325
Average daily rate % change year-on-year
+7.69% -
90% offered a daily rate of more than £220 £220 £205
10% offered a daily rate of more than £500 £475 £475
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 186 204 212
Average hourly rate £16.80 £17.50 £17.50
Average hourly rate % change year-on-year
-4.02% -
90% offered a hourly rate of more than £10.00 £10.50 £11.50
10% offered a hourly rate of more than £45.00 £35.00 £37.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the North West region.

2nd Line Support Daily Rate Trend in the North West

2nd Line Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the North West region.

2nd Line Support Hourly Rate Trend in the North West

2nd Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -11 11 - - 3
Cheshire - 8 £160 - 2
Merseyside +2 2 £153 - 2
Lancashire -31 1 - - 1
Cumbria - 1 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 19 September 2014, IT contractor jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 62 (83.78%) Windows
2 40 (54.05%) Active Directory
3 37 (50.00%) Microsoft
4 29 (39.19%) MS Office
5 28 (37.84%) Windows 7
6 26 (35.14%) Windows XP
7 18 (24.32%) Citrix
8 17 (22.97%) MS Excel
8 17 (22.97%) Windows Server 2008
9 16 (21.62%) MS Exchange
10 14 (18.92%) ITIL
10 14 (18.92%) SLA
11 13 (17.57%) Windows Server 2003
12 12 (16.22%) SCCM
13 8 (10.81%) SC Cleared
13 8 (10.81%) Security Cleared
13 8 (10.81%) VMware
13 8 (10.81%) Microsoft Certification
14 7 (9.46%) MCP
14 7 (9.46%) MCSA
14 7 (9.46%) Exchange Server 2010
15 6 (8.11%) Windows Vista
15 6 (8.11%) Blackberry
16 5 (6.76%) HP
16 5 (6.76%) DHCP
16 5 (6.76%) Microsoft App-V
16 5 (6.76%) AppSense
16 5 (6.76%) Wireless
17 4 (5.41%) MCTS
17 4 (5.41%) Smartphone

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 19 September 2014, IT contractor jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (21.62%) MS Exchange
2 7 (9.46%) Exchange Server 2010
3 4 (5.41%) Exchange Server 2007
3 4 (5.41%) Blackberry Enterprise Server
4 3 (4.05%) Exchange Server 2003
5 2 (2.70%) IBM Notes
6 1 (1.35%) CICS
6 1 (1.35%) IIS
6 1 (1.35%) SharePoint
6 1 (1.35%) Lync
Applications
1 29 (39.19%) MS Office
2 17 (22.97%) MS Excel
Cloud Services
1 1 (1.35%) Office 365
Communications & Networking
1 5 (6.76%) DHCP
1 5 (6.76%) Wireless
2 4 (5.41%) VPN
2 4 (5.41%) DNS
2 4 (5.41%) SAN
3 3 (4.05%) Firewall
4 2 (2.70%) TCP/IP
4 2 (2.70%) VoIP
5 1 (1.35%) Structured Cabling
5 1 (1.35%) 3G
5 1 (1.35%) Intranet
5 1 (1.35%) Internet
5 1 (1.35%) Wi-Fi
5 1 (1.35%) GPRS
5 1 (1.35%) SMS
5 1 (1.35%) SMTP
5 1 (1.35%) Network Security
Database & Business Intelligence
1 1 (1.35%) SQL Server
1 1 (1.35%) SQL Server 2008
General
1 3 (4.05%) Finance
2 2 (2.70%) Banking
3 1 (1.35%) Legal
3 1 (1.35%) Manufacturing
Miscellaneous
1 6 (8.11%) Blackberry
2 4 (5.41%) Smartphone
2 4 (5.41%) iPad
3 2 (2.70%) Management Information System
3 2 (2.70%) NHS
4 1 (1.35%) Enterprise Software
4 1 (1.35%) User Experience
4 1 (1.35%) Analytical Skills
4 1 (1.35%) EPoS
4 1 (1.35%) Thin Client
4 1 (1.35%) Fat Client
4 1 (1.35%) iPhone
Operating Systems
1 62 (83.78%) Windows
2 28 (37.84%) Windows 7
3 26 (35.14%) Windows XP
4 17 (22.97%) Windows Server 2008
5 13 (17.57%) Windows Server 2003
6 6 (8.11%) Windows Vista
7 3 (4.05%) Windows Server 2012
8 2 (2.70%) Linux
8 2 (2.70%) Windows 8
9 1 (1.35%) Windows NT
9 1 (1.35%) Windows Mobile
Processes & Methodologies
1 14 (18.92%) ITIL
2 4 (5.41%) Service Delivery
2 4 (5.41%) Software Deployment
3 3 (4.05%) Disaster Recovery
3 3 (4.05%) Migration
4 2 (2.70%) Incident Management
5 1 (1.35%) Mobile Device Management
5 1 (1.35%) Email Migration
5 1 (1.35%) Technical Analysis
5 1 (1.35%) Kalman Filter
5 1 (1.35%) Service Management
5 1 (1.35%) Cash Management
5 1 (1.35%) Capacity Management
5 1 (1.35%) Time Management
5 1 (1.35%) Document Management
Programming Languages
1 3 (4.05%) SQL
Qualifications
1 8 (10.81%) SC Cleared
1 8 (10.81%) Security Cleared
1 8 (10.81%) Microsoft Certification
2 7 (9.46%) MCP
2 7 (9.46%) MCSA
3 4 (5.41%) MCTS
3 4 (5.41%) MCSE
4 3 (4.05%) MCITP
5 1 (1.35%) ITIL Certification
Quality Assurance & Compliance
1 14 (18.92%) SLA
2 2 (2.70%) PCI DSS
System Software
1 40 (54.05%) Active Directory
2 5 (6.76%) Microsoft App-V
3 3 (4.05%) VMware Infrastructure
4 2 (2.70%) XenApp
4 2 (2.70%) Terminal Services
5 1 (1.35%) ISA Server
5 1 (1.35%) Terminal Server
5 1 (1.35%) XenServer
5 1 (1.35%) XenDesktop
5 1 (1.35%) Hyper-V
5 1 (1.35%) Microsoft Virtual Server
Systems Management
1 12 (16.22%) SCCM
2 3 (4.05%) SCOM
3 2 (2.70%) WSUS
3 2 (2.70%) Systems Management Server (SMS)
4 1 (1.35%) FortiGate
4 1 (1.35%) Backup Exec
4 1 (1.35%) Cisco IPCC
Vendors
1 37 (50.00%) Microsoft
2 18 (24.32%) Citrix
3 8 (10.81%) VMware
4 5 (6.76%) HP
4 5 (6.76%) AppSense
5 4 (5.41%) CA
6 3 (4.05%) Lumension
6 3 (4.05%) Dell
6 3 (4.05%) Cisco
7 2 (2.70%) Oracle
7 2 (2.70%) Lotus
7 2 (2.70%) Apple
8 1 (1.35%) MobileIron
8 1 (1.35%) Symantec
8 1 (1.35%) Remedy
8 1 (1.35%) SAP
8 1 (1.35%) Adobe
8 1 (1.35%) SolarWinds
8 1 (1.35%) Wyse
8 1 (1.35%) Kofax
Greater Manchester
Marcus Donald People
Rate: £13 to £16 per hour
Posted: 3 days ago