The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 14 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
14 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 133 122 93
Rank change year-on-year
-11 -29
Contract jobs requiring a 2nd Line Support 23 23 42
As % of all contract IT jobs located in the North West 0.60% 0.71% 1.52%
As % of the Job Titles category 0.64% 0.75% 1.60%
Number of daily rates quoted 8 4 16
Average daily rate £150 £225 £135
Average daily rate % change year-on-year
-33.33% +66.66%
90% offered a daily rate of more than £129 £152 £110
10% offered a daily rate of more than £175 £278 £140
UK excluding London average daily rate £150 £163 £140
% change year-on-year
-7.69% +16.07%
Number of hourly rates quoted 13 7 11
Average hourly rate £17.00 £15.75 £15.18
Average hourly rate % change year-on-year
+7.93% +3.75%
90% offered a hourly rate of more than £12.00 £11.80 £14.00
10% offered a hourly rate of more than £24.83 £78.20 £20.00
UK excluding London average hourly rate £15.50 £14.50 £15.18
% change year-on-year
+6.89% -4.47%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3595 3063 2632
As % of all contract IT jobs located in the North West 94.26% 94.07% 95.05%
Number of daily rates quoted 2158 1709 1336
Average daily rate £381 £370 £340
Average daily rate % change year-on-year
+2.83% +8.82%
90% offered a daily rate of more than £250 £260 £210
10% offered a daily rate of more than £525 £510 £500
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 180 188 201
Average hourly rate £22.50 £19.00 £17.50
Average hourly rate % change year-on-year
+18.42% +8.57%
90% offered a hourly rate of more than £12.37 £11.50 £11.61
10% offered a hourly rate of more than £48.00 £45.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the North West region.

2nd Line Support Daily Rate Trend in the North West

2nd Line Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the North West region.

2nd Line Support Hourly Rate Trend in the North West

2nd Line Support
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the North West region over the 3 months to 14 February 2016.

2nd Line Support Hourly Rate Histogram in the North West

2nd Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 14 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -27 7 £150 -33.33% 4
Merseyside +5 6 £150 - 2
Lancashire -2 5 - - 1
Cheshire -3 5 £175 - 4
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 14 February 2016, IT contractor jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 62 (81.58%) Windows
2 39 (51.32%) Active Directory
3 26 (34.21%) Windows 7
4 23 (30.26%) Microsoft
5 19 (25.00%) ITIL
6 15 (19.74%) MS Exchange
6 15 (19.74%) Security Cleared
7 14 (18.42%) SCCM
7 14 (18.42%) Citrix
8 13 (17.11%) Skype for Business
9 11 (14.47%) Windows 8
9 11 (14.47%) SC Cleared
9 11 (14.47%) Incident Management
10 10 (13.16%) VMware
10 10 (13.16%) MS Office
10 10 (13.16%) Windows Server
11 9 (11.84%) Internet
12 8 (10.53%) Windows XP
12 8 (10.53%) MS Excel
13 7 (9.21%) HTML
13 7 (9.21%) WAN
13 7 (9.21%) DNS
13 7 (9.21%) AppSense
13 7 (9.21%) Windows Server 2008
13 7 (9.21%) Windows Server 2012
13 7 (9.21%) XenDesktop
14 6 (7.89%) Exchange Server 2010
14 6 (7.89%) XenApp
14 6 (7.89%) Microsoft App-V
14 6 (7.89%) Windows Vista

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 14 February 2016, IT contractor jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (19.74%) MS Exchange
2 13 (17.11%) Skype for Business
3 6 (7.89%) Exchange Server 2010
4 3 (3.95%) Blackberry Enterprise Server
4 3 (3.95%) IBM Notes
5 1 (1.32%) IBM Domino
5 1 (1.32%) SharePoint
Applications
1 10 (13.16%) MS Office
2 8 (10.53%) MS Excel
Cloud Services
1 5 (6.58%) Office 365
Communications & Networking
1 9 (11.84%) Internet
2 7 (9.21%) DNS
2 7 (9.21%) WAN
3 6 (7.89%) DHCP
4 5 (6.58%) Intranet
4 5 (6.58%) SMS
5 4 (5.26%) Remote Desktop
6 3 (3.95%) LAN
6 3 (3.95%) VPN
7 2 (2.63%) Cisco ICM
7 2 (2.63%) Firewall
8 1 (1.32%) Skype
8 1 (1.32%) SSL
8 1 (1.32%) TCP/IP
8 1 (1.32%) Wi-Fi
Database & Business Intelligence
1 1 (1.32%) SQL Server
General
1 4 (5.26%) Finance
2 2 (2.63%) Banking
3 1 (1.32%) Investment Banking
3 1 (1.32%) Local Government
Libraries, Frameworks & Software Standards
1 7 (9.21%) HTML
Miscellaneous
1 6 (7.89%) Blackberry
2 4 (5.26%) NHS
3 2 (2.63%) Analytical Skills
4 1 (1.32%) Client/Server
4 1 (1.32%) Data Centre
4 1 (1.32%) Driving Licence
4 1 (1.32%) iPad
4 1 (1.32%) Management Information System
4 1 (1.32%) Mobile App
4 1 (1.32%) Mobile Computing
Operating Systems
1 62 (81.58%) Windows
2 26 (34.21%) Windows 7
3 11 (14.47%) Windows 8
4 10 (13.16%) Windows Server
5 8 (10.53%) Windows XP
6 7 (9.21%) Windows Server 2008
6 7 (9.21%) Windows Server 2012
7 6 (7.89%) Linux
7 6 (7.89%) Windows Vista
8 5 (6.58%) Windows Server 2003
9 4 (5.26%) Apple iOS
10 2 (2.63%) Android
10 2 (2.63%) NetWare
10 2 (2.63%) Windows 2000
11 1 (1.32%) Mac OS
11 1 (1.32%) Unix
11 1 (1.32%) Windows 10
Processes & Methodologies
1 19 (25.00%) ITIL
2 11 (14.47%) Incident Management
3 5 (6.58%) Operational Acceptance Testing
3 5 (6.58%) Service Management
4 4 (5.26%) Migration
5 3 (3.95%) Problem Management
6 2 (2.63%) Capacity Management
6 2 (2.63%) Disaster Recovery
6 2 (2.63%) ITIL V3
6 2 (2.63%) ITSM
7 1 (1.32%) Agile Software Development
7 1 (1.32%) Continuous Improvement
7 1 (1.32%) E-Commerce
7 1 (1.32%) Information Security
7 1 (1.32%) Mentoring
7 1 (1.32%) Software Licensing
Programming Languages
1 5 (6.58%) SQL
2 3 (3.95%) PowerShell
3 2 (2.63%) VBScript
Qualifications
1 15 (19.74%) Security Cleared
2 11 (14.47%) SC Cleared
3 6 (7.89%) Microsoft Certification
4 2 (2.63%) DV Cleared
4 2 (2.63%) MCDST
4 2 (2.63%) MCP
5 1 (1.32%) DBS Check
5 1 (1.32%) GNVQ
5 1 (1.32%) HNC
5 1 (1.32%) HND
5 1 (1.32%) ITIL Certification
5 1 (1.32%) MCITP
5 1 (1.32%) MCSE
5 1 (1.32%) NVQ Level 3
Quality Assurance & Compliance
1 6 (7.89%) SLA
2 1 (1.32%) Disclosure Scotland
System Software
1 39 (51.32%) Active Directory
2 7 (9.21%) XenDesktop
3 6 (7.89%) Microsoft App-V
3 6 (7.89%) XenApp
4 5 (6.58%) XenServer
5 2 (2.63%) Hyper-V
6 1 (1.32%) VMware Infrastructure
Systems Management
1 14 (18.42%) SCCM
2 2 (2.63%) Cisco IPCC
2 2 (2.63%) Cisco UCCE
2 2 (2.63%) NetBackup
2 2 (2.63%) SCVMM
2 2 (2.63%) ServiceCenter
Vendors
1 23 (30.26%) Microsoft
2 14 (18.42%) Citrix
3 10 (13.16%) VMware
4 7 (9.21%) AppSense
5 4 (5.26%) HP
5 4 (5.26%) Oracle
6 3 (3.95%) Cisco
6 3 (3.95%) Lotus
7 2 (2.63%) Juniper
7 2 (2.63%) Novell
7 2 (2.63%) Symantec
8 1 (1.32%) LANDesk
Manchester, Lancashire
Plan-net
Rate: Unspecified Competitive Rates
Posted: 4 days ago