The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 29 June 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jun 2015
Same period 2014 Same period 2013
Second Line Support
Rank 109 90 95
Rank change year-on-year
-19 +5
Contract jobs requiring a 2nd Line Support 42 44 29
As % of all contract IT jobs located in the North West 1.13% 1.43% 1.21%
As % of the Job Titles category 1.21% 1.53% 1.30%
Number of daily rates quoted 17 11 4
Average daily rate
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£175 £120 £123
Average daily rate % change year-on-year
+45.83% -2.04%
90% offered a daily rate of more than £129 £115 £96
10% offered a daily rate of more than £235 £225 £216
UK excluding London average daily rate £165 £160 £160
% change year-on-year
+3.12% -
Number of hourly rates quoted 19 17 17
Average hourly rate £14.00 £14.00 £19.00
Average hourly rate % change year-on-year
- -26.31%
90% offered a hourly rate of more than £11.40 £10.70 £13.40
10% offered a hourly rate of more than £17.80 £16.20 £20.50
UK excluding London average hourly rate £15.00 £14.00 £15.00
% change year-on-year
+7.14% -6.66%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3459 2875 2231
As % of all contract IT jobs located in the North West 93.11% 93.44% 92.88%
Number of daily rates quoted 2011 1558 1055
Average daily rate £375 £350 £338
Average daily rate % change year-on-year
+7.14% +3.70%
90% offered a daily rate of more than £228 £215 £210
10% offered a daily rate of more than £525 £520 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 187 166 169
Average hourly rate £17.00 £16.00 £17.50
Average hourly rate % change year-on-year
+6.25% -8.57%
90% offered a hourly rate of more than £11.50 £11.00 £11.50
10% offered a hourly rate of more than £47.71 £40.00 £40.00
UK excluding London average hourly rate £16.20 £16.50 £17.50
% change year-on-year
-1.81% -5.71%

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the North West region.

2nd Line Support Daily Rate Trend in the North West

2nd Line Support
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the North West region over the 3 months to 29 June 2015.

2nd Line Support Daily Rate Histogram in the North West

2nd Line Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the North West region.

2nd Line Support Hourly Rate Trend in the North West

2nd Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 29 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -8 27 £169 +43.61% 8
Cumbria -15 5 £235 - 2
Cheshire -18 5 £143 +18.75% 5
Lancashire +8 3 £205 -15.46% 1
Merseyside - 2 £200 - 2
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 29 June 2015, IT contractor jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 52 (78.79%) Windows
2 41 (62.12%) Active Directory
3 32 (48.48%) Microsoft
4 30 (45.45%) Windows 7
5 24 (36.36%) ITIL
6 20 (30.30%) Citrix
7 19 (28.79%) VMware
8 17 (25.76%) MS Office
9 16 (24.24%) Windows XP
10 11 (16.67%) MS Exchange
10 11 (16.67%) SQL
10 11 (16.67%) Windows Server 2003
11 10 (15.15%) MS Excel
12 9 (13.64%) NHS
12 9 (13.64%) Windows Server 2008
13 8 (12.12%) SCCM
13 8 (12.12%) SLA
14 7 (10.61%) Blackberry
15 6 (9.09%) McAfee
15 6 (9.09%) Symantec
15 6 (9.09%) LAN
15 6 (9.09%) TCP/IP
15 6 (9.09%) VMware Infrastructure
15 6 (9.09%) Hyper-V
15 6 (9.09%) Exchange Server 2010
16 5 (7.58%) Windows 8
16 5 (7.58%) Windows Server 2012
16 5 (7.58%) Security Cleared
16 5 (7.58%) Service Management
16 5 (7.58%) WAN

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 29 June 2015, IT contractor jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (16.67%) MS Exchange
2 6 (9.09%) Exchange Server 2010
3 2 (3.03%) Exchange Server 2007
3 2 (3.03%) TPMS
3 2 (3.03%) Lync
4 1 (1.52%) IBM Notes
4 1 (1.52%) SharePoint
Applications
1 17 (25.76%) MS Office
2 10 (15.15%) MS Excel
Business Applications
1 1 (1.52%) Remedy ITSM
Cloud Services
1 4 (6.06%) Office 365
Communications & Networking
1 6 (9.09%) LAN
1 6 (9.09%) TCP/IP
2 5 (7.58%) SAN
2 5 (7.58%) WAN
3 3 (4.55%) DHCP
3 3 (4.55%) DNS
4 2 (3.03%) Internet
4 2 (3.03%) Firewall
4 2 (3.03%) Wi-Fi
4 2 (3.03%) IP Telephony
4 2 (3.03%) VoIP
5 1 (1.52%) NAS
5 1 (1.52%) WebEx
5 1 (1.52%) Intranet
5 1 (1.52%) Ethernet
5 1 (1.52%) SMS
Database & Business Intelligence
1 4 (6.06%) SQL Server
2 3 (4.55%) Oracle Database
3 2 (3.03%) Oracle Reports
3 2 (3.03%) Oracle Discoverer
4 1 (1.52%) RDBMS
4 1 (1.52%) SQL Server Reporting Services
4 1 (1.52%) SQL Server Integration Services
4 1 (1.52%) Relational Database
General
1 2 (3.03%) Finance
2 1 (1.52%) Retail
2 1 (1.52%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (1.52%) HTML
1 1 (1.52%) .NET
Miscellaneous
1 9 (13.64%) NHS
2 7 (10.61%) Blackberry
3 3 (4.55%) Data Centre
4 2 (3.03%) Mainframe
4 2 (3.03%) iPad
4 2 (3.03%) Mobile Computing
5 1 (1.52%) Thin Client
5 1 (1.52%) Device Driver
5 1 (1.52%) Clustering
5 1 (1.52%) PDA
5 1 (1.52%) Fat Client
5 1 (1.52%) iPhone
Operating Systems
1 52 (78.79%) Windows
2 30 (45.45%) Windows 7
3 16 (24.24%) Windows XP
4 11 (16.67%) Windows Server 2003
5 9 (13.64%) Windows Server 2008
6 5 (7.58%) Windows 8
6 5 (7.58%) Windows Server 2012
7 4 (6.06%) Apple iOS
8 3 (4.55%) Windows 2000 Server
9 2 (3.03%) Linux
10 1 (1.52%) Mac OS X
Processes & Methodologies
1 24 (36.36%) ITIL
2 5 (7.58%) Service Management
3 3 (4.55%) Incident Management
4 2 (3.03%) Problem Management
5 1 (1.52%) QMS
5 1 (1.52%) Network Management
5 1 (1.52%) Mobile Device Management
5 1 (1.52%) Server Monitoring
5 1 (1.52%) Coaching
5 1 (1.52%) Operational Acceptance Testing
5 1 (1.52%) Business Continuity
5 1 (1.52%) Agile Software Development
Programming Languages
1 11 (16.67%) SQL
2 3 (4.55%) VBA
3 1 (1.52%) C#
Qualifications
1 5 (7.58%) MCP
1 5 (7.58%) Cisco Certification
1 5 (7.58%) Microsoft Certification
1 5 (7.58%) CCNA
1 5 (7.58%) Security Cleared
2 4 (6.06%) SC Cleared
3 3 (4.55%) MCITP
3 3 (4.55%) CCA
3 3 (4.55%) Citrix Certification
3 3 (4.55%) VMware Certified Professional (VCP)
3 3 (4.55%) MCSA
4 2 (3.03%) MCSE
4 2 (3.03%) Oracle Certification
4 2 (3.03%) MCTS
4 2 (3.03%) Degree
4 2 (3.03%) ITIL Certification
4 2 (3.03%) ITIL Foundation Certificate
5 1 (1.52%) A+ Certification
5 1 (1.52%) HNC
Quality Assurance & Compliance
1 8 (12.12%) SLA
System Software
1 41 (62.12%) Active Directory
2 6 (9.09%) VMware Infrastructure
2 6 (9.09%) Hyper-V
3 2 (3.03%) XenApp
3 2 (3.03%) XenDesktop
4 1 (1.52%) VMware ESX
4 1 (1.52%) Microsoft App-V
4 1 (1.52%) XenServer
Systems Management
1 8 (12.12%) SCCM
2 3 (4.55%) SCOM
2 3 (4.55%) HP Data Protector
2 3 (4.55%) Backup Exec
3 2 (3.03%) Norton AntiVirus
4 1 (1.52%) Systems Management Server (SMS)
4 1 (1.52%) McAfee ePO
4 1 (1.52%) AirWatch
Vendors
1 32 (48.48%) Microsoft
2 20 (30.30%) Citrix
3 19 (28.79%) VMware
4 6 (9.09%) Symantec
4 6 (9.09%) McAfee
5 4 (6.06%) Apple
5 4 (6.06%) Oracle
6 3 (4.55%) HP
6 3 (4.55%) Dell
6 3 (4.55%) Sophos
6 3 (4.55%) Cisco
7 2 (3.03%) CheckPoint
7 2 (3.03%) Business Objects
8 1 (1.52%) Adobe
8 1 (1.52%) BMC
8 1 (1.52%) NetApp
8 1 (1.52%) Lotus
8 1 (1.52%) EMC
8 1 (1.52%) Clearswift
8 1 (1.52%) Remedy
Warrington, Cheshire
Rullion IT Plus
Rate: £100 - £130 per day
Posted: 14 hours ago
Cheshire
Talent International
Rate: £15 - £16 per hour
Posted: 4 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Rate: £20 - £220 per hour
Posted: 4 days ago
Manchester
Computer Futures
Rate: £13 - £15 per hour + competitive
Posted: 20 days ago
Merseyside
Hays IT - Uk Posting account
Rate: £14.00 per annum
Posted: 20 days ago