The statistics below represent IT contracts advertised across the North West region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 21 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
21 Jan 2017
Same period 2016 Same period 2015
Second Line Support
England / North West
Rank 106 136 126
Rank change year-on-year
+30 -10
Contract jobs requiring a 2nd Line Support 25 24 16
As % of all contract IT jobs located in the North West 0.98% 0.62% 0.51%
As % of the Job Titles category 1.03% 0.65% 0.53%
Number of daily rates quoted 12 9 2
Median daily rate £150 £150 £111
Median daily rate % change year-on-year
- +34.83%
90% offered a daily rate of more than £121 £129 £100
10% offered a daily rate of more than £265 £365 £122
UK excluding London median daily rate £165 £160 £170
% change year-on-year
+3.12% -5.88%
Number of hourly rates quoted 7 9 8
Median hourly rate £13.50 £17.00 £15.88
Median hourly rate % change year-on-year
-20.58% +7.08%
90% offered a hourly rate of more than £11.90 £12.50 £11.13
10% offered a hourly rate of more than £15.20 £43.22 £64.15
UK excluding London median hourly rate £15.85 £16.50 £14.00
% change year-on-year
-3.93% +17.85%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2439 3669 2992
As % of all contract IT jobs located in the North West 95.24% 94.71% 94.92%
Number of daily rates quoted 1554 2179 1733
Median daily rate £375 £375 £350
Median daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £200 £235 £235
10% offered a daily rate of more than £550 £545 £523
UK excluding London median daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 104 170 184
Median hourly rate £18.00 £23.35 £17.50
Median hourly rate % change year-on-year
-22.91% +33.42%
90% offered a hourly rate of more than £12.50 £12.00 £10.25
10% offered a hourly rate of more than £45.00 £51.97 £37.00
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year
- +9.37%

2nd Line Support
Jobs Demand Trend in the North West

The demand trend of IT contracts across the North West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the North West region.

2nd Line Support Daily Rate Trend in the North West

2nd Line Support
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the North West region over the 3 months to 21 January 2017.

2nd Line Support Daily Rate Histogram in the North West

2nd Line Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the North West region.

2nd Line Support Hourly Rate Trend in the North West

2nd Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 21 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +24 12 £150 - 5
Lancashire +6 4 £150 - 1
Merseyside 0 4 £125 -16.66%
Cheshire +21 3 £145 -17.14%
Cumbria - 1 - -
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 21 January 2017, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region featuring 2nd Line Support in the job title.

1 32 (68.09%) Windows
2 26 (55.32%) Active Directory
3 17 (36.17%) Microsoft
4 16 (34.04%) Windows 7
5 15 (31.91%) MS Excel
6 14 (29.79%) MS Office
7 13 (27.66%) ITIL
8 9 (19.15%) Analytical Skills
8 9 (19.15%) SLA
9 8 (17.02%) Windows Server
10 7 (14.89%) Windows XP
10 7 (14.89%) Linux
11 6 (12.77%) SCCM
12 5 (10.64%) Windows 8
12 5 (10.64%) VMware
13 4 (8.51%) Microsoft Certification
13 4 (8.51%) Security Cleared
13 4 (8.51%) Smartphone
14 3 (6.38%) Time Management
14 3 (6.38%) SC Cleared
14 3 (6.38%) Windows Server 2008
14 3 (6.38%) vSphere
14 3 (6.38%) Skype for Business
14 3 (6.38%) Windows Server 2012
14 3 (6.38%) VoIP
14 3 (6.38%) DHCP
14 3 (6.38%) VPN
14 3 (6.38%) DNS
14 3 (6.38%) MS Exchange
14 3 (6.38%) Citrix

2nd Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.38%) MS Exchange
1 3 (6.38%) Skype for Business
2 2 (4.26%) SharePoint
2 2 (4.26%) SharePoint 2010
2 2 (4.26%) SharePoint 2013
2 2 (4.26%) WebSphere
3 1 (2.13%) Exchange Server 2003
3 1 (2.13%) Exchange Server 2010
3 1 (2.13%) Exchange Server 2013
3 1 (2.13%) IBM Notes
Applications
1 15 (31.91%) MS Excel
2 14 (29.79%) MS Office
3 2 (4.26%) MS PowerPoint
Cloud Services
1 2 (4.26%) Office 365
2 1 (2.13%) IaaS
2 1 (2.13%) OneDrive
2 1 (2.13%) PaaS
2 1 (2.13%) SaaS
Communications & Networking
1 3 (6.38%) DHCP
1 3 (6.38%) DNS
1 3 (6.38%) VoIP
1 3 (6.38%) VPN
2 1 (2.13%) Firewall
2 1 (2.13%) LAN
2 1 (2.13%) MPLS
2 1 (2.13%) SSL
2 1 (2.13%) WAN
Database & Business Intelligence
1 1 (2.13%) SQL Server
1 1 (2.13%) SQL Server 2000
1 1 (2.13%) SQL Server 2005
1 1 (2.13%) SQL Server 2008
General
1 2 (4.26%) Electronics
1 2 (4.26%) Local Government
2 1 (2.13%) Italian Language
2 1 (2.13%) Manufacturing
Miscellaneous
1 9 (19.15%) Analytical Skills
2 4 (8.51%) Smartphone
3 2 (4.26%) Tandem
4 1 (2.13%) Blackberry
4 1 (2.13%) Computer Science
4 1 (2.13%) iPhone
4 1 (2.13%) Management Information System
4 1 (2.13%) Mobile App
4 1 (2.13%) NHS
4 1 (2.13%) User Experience
Operating Systems
1 32 (68.09%) Windows
2 16 (34.04%) Windows 7
3 8 (17.02%) Windows Server
4 7 (14.89%) Linux
4 7 (14.89%) Windows XP
5 5 (10.64%) Windows 8
6 3 (6.38%) Windows Server 2008
6 3 (6.38%) Windows Server 2012
7 2 (4.26%) AIX
7 2 (4.26%) Android
7 2 (4.26%) Unix
7 2 (4.26%) Windows 10
7 2 (4.26%) Windows 2000
8 1 (2.13%) Apple iOS
8 1 (2.13%) Mac OS X
8 1 (2.13%) Windows Mobile
8 1 (2.13%) Windows Phone
8 1 (2.13%) Windows Server 2003
8 1 (2.13%) Windows Vista
Processes & Methodologies
1 13 (27.66%) ITIL
2 3 (6.38%) Change Management
2 3 (6.38%) Service Delivery
2 3 (6.38%) Service Management
2 3 (6.38%) Time Management
3 2 (4.26%) Asset Management
3 2 (4.26%) Data Analysis
3 2 (4.26%) Data Management
3 2 (4.26%) ITSM
3 2 (4.26%) Open Source
3 2 (4.26%) Operational Acceptance Testing
3 2 (4.26%) PRINCE2
3 2 (4.26%) Problem Management
3 2 (4.26%) Release Management
4 1 (2.13%) DevOps
4 1 (2.13%) Kalman Filter
4 1 (2.13%) Mentoring
4 1 (2.13%) Multi-Factor Authentication
4 1 (2.13%) Two-Factor Authentication
4 1 (2.13%) Web Filtering
Programming Languages
1 2 (4.26%) C
1 2 (4.26%) SQL
Qualifications
1 4 (8.51%) Microsoft Certification
1 4 (8.51%) Security Cleared
2 3 (6.38%) SC Cleared
3 2 (4.26%) MCSE
4 1 (2.13%) MCP
4 1 (2.13%) MCSA
4 1 (2.13%) PRINCE2 Certification
Quality Assurance & Compliance
1 9 (19.15%) SLA
2 1 (2.13%) QA
System Software
1 26 (55.32%) Active Directory
2 3 (6.38%) vSphere
3 2 (4.26%) Hyper-V
4 1 (2.13%) BitLocker
4 1 (2.13%) Terminal Server
4 1 (2.13%) Virtual Desktop
4 1 (2.13%) XenApp
4 1 (2.13%) XenDesktop
Systems Management
1 6 (12.77%) SCCM
2 1 (2.13%) McAfee ePO
2 1 (2.13%) SmoothWall
Vendors
1 17 (36.17%) Microsoft
2 5 (10.64%) VMware
3 3 (6.38%) Citrix
4 2 (4.26%) Intel Security
5 1 (2.13%) AppSense
5 1 (2.13%) Avaya
5 1 (2.13%) GENBAND
5 1 (2.13%) LANDesk
5 1 (2.13%) Lotus