The statistics below represent IT contracts advertised across the North West region that had 2nd Line Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 29 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
Second Line Support
Rank 130 93 98
Rank change year-on-year
-37 +5
Contract jobs requiring a 2nd Line Support 24 61 35
As % of all contract IT jobs located in the North West 0.66% 1.58% 1.15%
As % of the Job Titles category 0.69% 1.66% 1.20%
Number of daily rates quoted 6 22 7
Median daily rate £206 £200 £150
Median daily rate % change year-on-year
+3.12% +33.33%
90% offered a daily rate of more than £150 £135 £117
10% offered a daily rate of more than £245 £271 £156
UK excluding London median daily rate £161 £174 £160
% change year-on-year
-7.19% +8.59%
Number of hourly rates quoted 12 27 15
Median hourly rate £15.00 £16.00 £14.00
Median hourly rate % change year-on-year
-6.25% +14.28%
90% offered a hourly rate of more than £14.50 £11.80 £10.30
10% offered a hourly rate of more than £16.00 £16.90 £16.90
UK excluding London median hourly rate £15.00 £15.50 £14.00
% change year-on-year
-3.22% +10.71%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3463 3674 2905
As % of all contract IT jobs located in the North West 94.88% 94.98% 95.56%
Number of daily rates quoted 2164 2158 1565
Median daily rate £400 £375 £350
Median daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £250 £225 £218
10% offered a daily rate of more than £525 £525 £513
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 144 193 198
Median hourly rate £15.00 £16.16 £17.00
Median hourly rate % change year-on-year
-7.17% -4.94%
90% offered a hourly rate of more than £11.00 £11.50 £10.00
10% offered a hourly rate of more than £47.50 £47.39 £40.00
UK excluding London median hourly rate £16.50 £16.16 £16.25
% change year-on-year
+2.10% -0.55%

2nd Line Support
Jobs Demand Trend in the North West

The demand trend of IT contracts across the North West region that featured 2nd Line Support in the job title.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the North West region.

2nd Line Support Daily Rate Trend in the North West

2nd Line Support
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the North West region over the 3 months to 29 July 2016.

2nd Line Support Daily Rate Histogram in the North West

2nd Line Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the North West region.

2nd Line Support Hourly Rate Trend in the North West

2nd Line Support
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support across the North West region over the 3 months to 29 July 2016.

2nd Line Support Hourly Rate Histogram in the North West

2nd Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 29 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -21 13 £181 +3.57% 5
Cheshire -6 6 £240 +45.45% 5
Lancashire -4 4 £175 -6.66%
Cumbria +14 1 £250 +6.38%
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Related IT Skills in the North West

For the 6 months to 29 July 2016, 2nd Line Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North West region featuring 2nd Line Support in the job title.

1 32 (62.75%) Windows
2 23 (45.10%) Microsoft
3 22 (43.14%) Active Directory
4 12 (23.53%) Windows 7
4 12 (23.53%) Windows Server
5 11 (21.57%) ITIL
6 10 (19.61%) Windows XP
7 8 (15.69%) Windows Server 2008
7 8 (15.69%) MS Office
7 8 (15.69%) Windows 8
8 7 (13.73%) Windows Server 2012
8 7 (13.73%) MS Exchange
8 7 (13.73%) Finance
9 6 (11.76%) MS Excel
9 6 (11.76%) Oracle
9 6 (11.76%) VMware
9 6 (11.76%) SCCM
10 5 (9.80%) Office 365
10 5 (9.80%) Microsoft Certification
11 4 (7.84%) MCSE
11 4 (7.84%) SQL Server
11 4 (7.84%) Unix
11 4 (7.84%) Law
11 4 (7.84%) Manufacturing
11 4 (7.84%) Citrix
11 4 (7.84%) NHS
11 4 (7.84%) Exchange Server 2010
11 4 (7.84%) VMware Infrastructure
11 4 (7.84%) Banking
11 4 (7.84%) Problem Management

2nd Line Support Skill Set
Top Related IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (13.73%) MS Exchange
2 4 (7.84%) Exchange Server 2010
3 3 (5.88%) Blackberry Enterprise Server
3 3 (5.88%) IIS
3 3 (5.88%) Skype for Business
4 2 (3.92%) Exchange Server 2013
4 2 (3.92%) SharePoint
4 2 (3.92%) SharePoint 2010
4 2 (3.92%) SharePoint 2013
5 1 (1.96%) IBM Notes
Applications
1 8 (15.69%) MS Office
2 6 (11.76%) MS Excel
Cloud Services
1 5 (9.80%) Office 365
Communications & Networking
1 3 (5.88%) DNS
1 3 (5.88%) Extranet
1 3 (5.88%) Intranet
2 2 (3.92%) DHCP
2 2 (3.92%) Network Security
2 2 (3.92%) Remote Desktop
2 2 (3.92%) WAN
3 1 (1.96%) Internet
3 1 (1.96%) MPLS
3 1 (1.96%) Skype
3 1 (1.96%) TCP/IP
3 1 (1.96%) VoIP
3 1 (1.96%) Wireless
Database & Business Intelligence
1 4 (7.84%) SQL Server
2 3 (5.88%) QlikView
3 1 (1.96%) SQL Server 2012
3 1 (1.96%) SQL Server 2014
General
1 7 (13.73%) Finance
2 4 (7.84%) Banking
2 4 (7.84%) Law
2 4 (7.84%) Manufacturing
3 2 (3.92%) Legal
4 1 (1.96%) Financial Institution
4 1 (1.96%) Marketing
4 1 (1.96%) Retail
4 1 (1.96%) Telecoms
Miscellaneous
1 4 (7.84%) NHS
2 3 (5.88%) Blackberry
2 3 (5.88%) Enterprise Software
2 3 (5.88%) iPad
3 2 (3.92%) Analytical Skills
3 2 (3.92%) Digital Media
3 2 (3.92%) Life Science
4 1 (1.96%) Client/Server
4 1 (1.96%) Health Informatics
4 1 (1.96%) Informatics
4 1 (1.96%) iPhone
4 1 (1.96%) Smartphone
4 1 (1.96%) User Experience
Operating Systems
1 32 (62.75%) Windows
2 12 (23.53%) Windows 7
2 12 (23.53%) Windows Server
3 10 (19.61%) Windows XP
4 8 (15.69%) Windows 8
4 8 (15.69%) Windows Server 2008
5 7 (13.73%) Windows Server 2012
6 4 (7.84%) Unix
7 3 (5.88%) Apple iOS
8 2 (3.92%) Mac OS X
9 1 (1.96%) Linux
9 1 (1.96%) Windows 10
9 1 (1.96%) Windows Server 2003
9 1 (1.96%) Windows Vista
Processes & Methodologies
1 11 (21.57%) ITIL
2 4 (7.84%) Problem Management
3 3 (5.88%) Agile Software Development
3 3 (5.88%) Change Management
3 3 (5.88%) CRM
3 3 (5.88%) Document Management
3 3 (5.88%) ERP
3 3 (5.88%) Incident Management
3 3 (5.88%) ITIL V3
3 3 (5.88%) Root Cause Analysis
3 3 (5.88%) Service Management
3 3 (5.88%) Stakeholder Management
3 3 (5.88%) Supplier Management
3 3 (5.88%) Ticket Management
4 2 (3.92%) Web Development
5 1 (1.96%) High Availability
5 1 (1.96%) Mentoring
5 1 (1.96%) Migration
5 1 (1.96%) Resource Management
5 1 (1.96%) Time Management
Programming Languages
1 3 (5.88%) C
1 3 (5.88%) Shell Script
2 2 (3.92%) Java
2 2 (3.92%) JavaScript
2 2 (3.92%) PHP
2 2 (3.92%) SQL
3 1 (1.96%) PowerShell
Qualifications
1 5 (9.80%) Microsoft Certification
2 4 (7.84%) MCSE
3 2 (3.92%) DBS Check
3 2 (3.92%) Security Cleared
4 1 (1.96%) Degree
4 1 (1.96%) HND
4 1 (1.96%) MCSA
4 1 (1.96%) SC Cleared
Quality Assurance & Compliance
1 1 (1.96%) SLA
System Software
1 22 (43.14%) Active Directory
2 4 (7.84%) VMware Infrastructure
3 2 (3.92%) Hyper-V
4 1 (1.96%) Microsoft App-V
4 1 (1.96%) XenApp
Systems Management
1 6 (11.76%) SCCM
2 3 (5.88%) Tivoli
3 1 (1.96%) EMC NetWorker
3 1 (1.96%) McAfee ePO
3 1 (1.96%) SCOM
3 1 (1.96%) SCOrch
Vendors
1 23 (45.10%) Microsoft
2 6 (11.76%) Oracle
2 6 (11.76%) VMware
3 4 (7.84%) Citrix
4 3 (5.88%) Cisco
4 3 (5.88%) Siebel
5 1 (1.96%) Avaya
5 1 (1.96%) EMC
5 1 (1.96%) Intel
5 1 (1.96%) Intel Security
5 1 (1.96%) LANDesk
5 1 (1.96%) Lotus
5 1 (1.96%) Remedy
Manchester, Lancashire
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