The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 100 97 110
Rank change year-on-year
-3 +13
Contract jobs requiring a 2nd Line Support 50 34 20
As % of all contract IT jobs located in the North West 1.29% 1.12% 0.75%
As % of the Job Titles category 1.39% 1.19% 0.81%
Number of daily rates quoted 21 6 4
Average daily rate
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of your Daily Rate
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£200 £150 £123
Average daily rate % change year-on-year
+33.33% +22.44%
90% offered a daily rate of more than £135 £116 £96
10% offered a daily rate of more than £235 £156 £135
UK excluding London average daily rate £173 £160 £150
% change year-on-year
+7.81% +6.66%
Number of hourly rates quoted 20 15 10
Average hourly rate £15.00 £14.00 £16.25
Average hourly rate % change year-on-year
+7.14% -13.84%
90% offered a hourly rate of more than £11.45 £10.30 £12.40
10% offered a hourly rate of more than £17.65 £16.90 £20.55
UK excluding London average hourly rate £15.00 £14.00 £15.00
% change year-on-year
+7.14% -6.66%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3601 2847 2469
As % of all contract IT jobs located in the North West 93.15% 93.74% 92.47%
Number of daily rates quoted 2122 1545 1178
Average daily rate £375 £350 £330
Average daily rate % change year-on-year
+7.14% +6.06%
90% offered a daily rate of more than £230 £220 £213
10% offered a daily rate of more than £537 £513 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 187 189 189
Average hourly rate £19.00 £16.12 £17.50
Average hourly rate % change year-on-year
+17.86% -7.88%
90% offered a hourly rate of more than £11.78 £10.00 £10.50
10% offered a hourly rate of more than £50.08 £42.50 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the North West region.

2nd Line Support Daily Rate Trend in the North West

2nd Line Support
Daily Rate Histogram in the North West

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the North West region over the 3 months to 29 July 2015.

2nd Line Support Daily Rate Histogram in the North West

2nd Line Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the North West region.

2nd Line Support Hourly Rate Trend in the North West

2nd Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 29 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -4 29 £175 +32.07% 4
Merseyside -7 7 £200 +31.14% 3
Lancashire +10 4 £188 - 2
Cheshire -9 4 £140 -6.66% 1
Cumbria -20 4 £235 - 2
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 29 July 2015, IT contractor jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 65 (80.25%) Windows
2 51 (62.96%) Active Directory
3 39 (48.15%) Microsoft
4 37 (45.68%) Windows 7
5 25 (30.86%) Citrix
5 25 (30.86%) ITIL
6 23 (28.40%) MS Office
7 22 (27.16%) VMware
8 19 (23.46%) Windows XP
9 15 (18.52%) MS Exchange
9 15 (18.52%) Windows Server 2003
10 13 (16.05%) Windows Server 2008
11 11 (13.58%) SCCM
11 11 (13.58%) MS Excel
11 11 (13.58%) SQL
12 10 (12.35%) SLA
13 9 (11.11%) NHS
14 8 (9.88%) Blackberry
14 8 (9.88%) TCP/IP
14 8 (9.88%) Service Management
15 7 (8.64%) Cisco
15 7 (8.64%) McAfee
15 7 (8.64%) Microsoft Certification
15 7 (8.64%) Exchange Server 2010
15 7 (8.64%) Windows 8
16 6 (7.41%) VMware Infrastructure
16 6 (7.41%) Hyper-V
16 6 (7.41%) SAN
16 6 (7.41%) Symantec
16 6 (7.41%) LAN

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 29 July 2015, IT contractor jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (18.52%) MS Exchange
2 7 (8.64%) Exchange Server 2010
3 3 (3.70%) Exchange Server 2007
4 2 (2.47%) TPMS
4 2 (2.47%) SharePoint
4 2 (2.47%) Lync
5 1 (1.23%) Office Communications Server
5 1 (1.23%) Blackberry Enterprise Server
5 1 (1.23%) IIS
5 1 (1.23%) IBM Notes
Applications
1 23 (28.40%) MS Office
2 11 (13.58%) MS Excel
Business Applications
1 2 (2.47%) SAP Oil and Gas
2 1 (1.23%) Remedy ITSM
Cloud Services
1 5 (6.17%) Office 365
Communications & Networking
1 8 (9.88%) TCP/IP
2 6 (7.41%) SAN
2 6 (7.41%) LAN
3 5 (6.17%) WAN
4 3 (3.70%) DHCP
4 3 (3.70%) DNS
4 3 (3.70%) Internet
4 3 (3.70%) Firewall
4 3 (3.70%) VoIP
5 2 (2.47%) Wi-Fi
5 2 (2.47%) IP Telephony
5 2 (2.47%) NAS
6 1 (1.23%) WebEx
6 1 (1.23%) Cisco ICM
6 1 (1.23%) Cisco IOS
6 1 (1.23%) Wireless
6 1 (1.23%) MPLS
6 1 (1.23%) DSL
6 1 (1.23%) Intranet
6 1 (1.23%) Ethernet
Database & Business Intelligence
1 5 (6.17%) SQL Server
2 3 (3.70%) Oracle Database
3 2 (2.47%) Oracle Reports
3 2 (2.47%) Oracle Discoverer
3 2 (2.47%) BusinessObjects
4 1 (1.23%) SQL Server Reporting Services
4 1 (1.23%) SQL Server 2005
4 1 (1.23%) SQL Server Integration Services
4 1 (1.23%) SQL Server 2008
4 1 (1.23%) RDBMS
4 1 (1.23%) Relational Database
General
1 4 (4.94%) Finance
2 2 (2.47%) Manufacturing
2 2 (2.47%) Retail
2 2 (2.47%) Marketing
2 2 (2.47%) Electronics
2 2 (2.47%) Telecoms
3 1 (1.23%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 1 (1.23%) HTML
1 1 (1.23%) .NET
Miscellaneous
1 9 (11.11%) NHS
2 8 (9.88%) Blackberry
3 3 (3.70%) Data Centre
4 2 (2.47%) iPad
4 2 (2.47%) Mobile Computing
4 2 (2.47%) DTV
4 2 (2.47%) Mainframe
4 2 (2.47%) Clustering
5 1 (1.23%) PDA
5 1 (1.23%) Fat Client
5 1 (1.23%) iPhone
5 1 (1.23%) Device Driver
5 1 (1.23%) Thin Client
Operating Systems
1 65 (80.25%) Windows
2 37 (45.68%) Windows 7
3 19 (23.46%) Windows XP
4 15 (18.52%) Windows Server 2003
5 13 (16.05%) Windows Server 2008
6 7 (8.64%) Windows 8
7 5 (6.17%) Windows Server 2012
8 4 (4.94%) Apple iOS
9 3 (3.70%) Windows 2000 Server
10 2 (2.47%) Linux
11 1 (1.23%) Mac OS X
11 1 (1.23%) UNIX
Processes & Methodologies
1 25 (30.86%) ITIL
2 8 (9.88%) Service Management
3 4 (4.94%) Incident Management
4 3 (3.70%) Problem Management
5 2 (2.47%) Digital Marketing
5 2 (2.47%) Business Intelligence
5 2 (2.47%) Configuration Management
5 2 (2.47%) Migration
5 2 (2.47%) Programme Management
5 2 (2.47%) Agile Software Development
6 1 (1.23%) Asset Management
6 1 (1.23%) Business Continuity
6 1 (1.23%) E-Commerce
6 1 (1.23%) Change Management
6 1 (1.23%) Disaster Recovery
6 1 (1.23%) ITSM
6 1 (1.23%) QMS
6 1 (1.23%) Data Protection
6 1 (1.23%) Network Management
6 1 (1.23%) Continuous Improvement
Programming Languages
1 11 (13.58%) SQL
2 3 (3.70%) VBA
3 1 (1.23%) C#
Qualifications
1 7 (8.64%) Microsoft Certification
2 5 (6.17%) CCNA
2 5 (6.17%) MCP
2 5 (6.17%) Cisco Certification
2 5 (6.17%) Security Cleared
3 4 (4.94%) SC Cleared
4 3 (3.70%) MCITP
4 3 (3.70%) VMware Certified Professional (VCP)
4 3 (3.70%) MCSA
4 3 (3.70%) CCA
4 3 (3.70%) Citrix Certification
5 2 (2.47%) Oracle Certification
5 2 (2.47%) MCSE
5 2 (2.47%) MCTS
5 2 (2.47%) ITIL Certification
5 2 (2.47%) Degree
5 2 (2.47%) ITIL Foundation Certificate
6 1 (1.23%) HNC
6 1 (1.23%) A+ Certification
Quality Assurance & Compliance
1 10 (12.35%) SLA
System Software
1 51 (62.96%) Active Directory
2 6 (7.41%) VMware Infrastructure
2 6 (7.41%) Hyper-V
3 3 (3.70%) XenApp
3 3 (3.70%) XenDesktop
4 2 (2.47%) VMware ESX
5 1 (1.23%) Microsoft App-V
5 1 (1.23%) vSphere
5 1 (1.23%) XenServer
Systems Management
1 11 (13.58%) SCCM
2 3 (3.70%) SCOM
2 3 (3.70%) HP Data Protector
2 3 (3.70%) Backup Exec
3 2 (2.47%) Norton AntiVirus
3 2 (2.47%) McAfee ePO
4 1 (1.23%) Cisco CUCM
4 1 (1.23%) AirWatch
4 1 (1.23%) Systems Management Server (SMS)
4 1 (1.23%) Cisco IPCC
4 1 (1.23%) WSUS
4 1 (1.23%) Cisco UCCE
Vendors
1 39 (48.15%) Microsoft
2 25 (30.86%) Citrix
3 22 (27.16%) VMware
4 7 (8.64%) Cisco
4 7 (8.64%) McAfee
5 6 (7.41%) Symantec
6 5 (6.17%) Apple
7 4 (4.94%) HP
7 4 (4.94%) Oracle
8 3 (3.70%) Dell
8 3 (3.70%) CheckPoint
8 3 (3.70%) Sophos
9 2 (2.47%) Clearswift
9 2 (2.47%) EMC
9 2 (2.47%) SAP
10 1 (1.23%) Adobe
10 1 (1.23%) BMC
10 1 (1.23%) NetApp
10 1 (1.23%) Lotus
10 1 (1.23%) Remedy
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