The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 6 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Mar 2015
Same period 2014 Same period 2013
Second Line Support
Rank 126 99 83
Rank change year-on-year
-27 -16
Contract jobs requiring a 2nd Line Support 20 31 32
As % of all contract IT jobs located in the North West 0.60% 1.15% 1.39%
As % of the Job Titles category 0.65% 1.23% 1.51%
Number of daily rates quoted 3 5 6
Average daily rate
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of your Daily Rate
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£225 £120 £118
Average daily rate % change year-on-year
+87.50% +2.12%
UK excluding London average daily rate £160 £150 £135
% change year-on-year
+6.66% +11.11%
Number of hourly rates quoted 5 14 13
Average hourly rate £12.50 £16.50 £16.75
Average hourly rate % change year-on-year
-24.24% -1.49%
90% offered a hourly rate of more than £12.00 £14.06 £11.50
10% offered a hourly rate of more than £16.40 £19.40 £18.40
UK excluding London average hourly rate £14.50 £15.00 £14.00
% change year-on-year
-3.33% +7.14%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3088 2514 2124
As % of all contract IT jobs located in the North West 91.99% 93.63% 92.27%
Number of daily rates quoted 1664 1311 1044
Average daily rate £375 £350 £325
Average daily rate % change year-on-year
+7.14% +7.69%
90% offered a daily rate of more than £250 £215 £225
10% offered a daily rate of more than £500 £500 £490
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 178 204 165
Average hourly rate £20.17 £17.50 £17.50
Average hourly rate % change year-on-year
+15.27% -
90% offered a hourly rate of more than £12.00 £12.49 £10.00
10% offered a hourly rate of more than £49.50 £40.00 £39.25
UK excluding London average hourly rate £16.60 £17.00 £17.50
% change year-on-year
-2.35% -2.85%

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the North West region.

2nd Line Support Daily Rate Trend in the North West

2nd Line Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the North West region.

2nd Line Support Hourly Rate Trend in the North West

2nd Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 6 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -6 13 £225 +125.00% 6
Lancashire -14 4 - - 1
Merseyside -12 2 - - 2
Cheshire -1 1 - - 3
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 6 March 2015, IT contractor jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 33 (82.50%) Windows
2 24 (60.00%) Active Directory
3 23 (57.50%) Windows 7
4 20 (50.00%) Microsoft
5 11 (27.50%) ITIL
6 10 (25.00%) Windows XP
6 10 (25.00%) Citrix
7 9 (22.50%) MS Exchange
7 9 (22.50%) MS Excel
7 9 (22.50%) MS Office
7 9 (22.50%) Windows Server 2003
8 7 (17.50%) VMware
9 6 (15.00%) Blackberry
9 6 (15.00%) SQL
9 6 (15.00%) Windows Server 2008
10 5 (12.50%) Apple iOS
10 5 (12.50%) Exchange Server 2010
10 5 (12.50%) Oracle
10 5 (12.50%) HP
10 5 (12.50%) SLA
10 5 (12.50%) NHS
11 4 (10.00%) Apple
11 4 (10.00%) Symantec
11 4 (10.00%) Linux
11 4 (10.00%) Windows 8
12 3 (7.50%) Windows Server 2012
12 3 (7.50%) Oracle Database
12 3 (7.50%) HP Data Protector
12 3 (7.50%) IBM Notes
12 3 (7.50%) VBA

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 6 March 2015, IT contractor jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (22.50%) MS Exchange
2 5 (12.50%) Exchange Server 2010
3 3 (7.50%) IBM Notes
4 2 (5.00%) Blackberry Enterprise Server
5 1 (2.50%) Exchange Server 2007
5 1 (2.50%) Lync
Applications
1 9 (22.50%) MS Office
1 9 (22.50%) MS Excel
Cloud Services
1 1 (2.50%) Office 365
Communications & Networking
1 3 (7.50%) TCP/IP
1 3 (7.50%) SAN
2 2 (5.00%) DNS
2 2 (5.00%) SMS
2 2 (5.00%) DHCP
2 2 (5.00%) Internet
2 2 (5.00%) IP Telephony
3 1 (2.50%) NAS
3 1 (2.50%) Firewall
3 1 (2.50%) LAN
3 1 (2.50%) WAN
3 1 (2.50%) Intranet
Database & Business Intelligence
1 3 (7.50%) Oracle Database
2 2 (5.00%) Oracle Reports
2 2 (5.00%) Oracle Discoverer
3 1 (2.50%) SQL Server
General
1 1 (2.50%) Pharmaceutical
1 1 (2.50%) Retail
Miscellaneous
1 6 (15.00%) Blackberry
2 5 (12.50%) NHS
3 2 (5.00%) iPad
3 2 (5.00%) Mobile Computing
3 2 (5.00%) Analytical Skills
3 2 (5.00%) Mainframe
4 1 (2.50%) Management Information System
4 1 (2.50%) Clustering
4 1 (2.50%) Fat Client
4 1 (2.50%) iPhone
4 1 (2.50%) Thin Client
Operating Systems
1 33 (82.50%) Windows
2 23 (57.50%) Windows 7
3 10 (25.00%) Windows XP
4 9 (22.50%) Windows Server 2003
5 6 (15.00%) Windows Server 2008
6 5 (12.50%) Apple iOS
7 4 (10.00%) Windows 8
7 4 (10.00%) Linux
8 3 (7.50%) Windows Server 2012
9 2 (5.00%) Windows 2000 Server
Processes & Methodologies
1 11 (27.50%) ITIL
2 3 (7.50%) Service Management
3 1 (2.50%) Business Continuity
3 1 (2.50%) Information Management
3 1 (2.50%) QMS
3 1 (2.50%) Network Management
3 1 (2.50%) Mobile Device Management
3 1 (2.50%) Coaching
3 1 (2.50%) E-Commerce
Programming Languages
1 6 (15.00%) SQL
2 3 (7.50%) VBA
Qualifications
1 2 (5.00%) MCP
1 2 (5.00%) Oracle Certification
1 2 (5.00%) Security Cleared
2 1 (2.50%) ITIL Foundation Certificate
2 1 (2.50%) A+ Certification
2 1 (2.50%) Degree
2 1 (2.50%) SC Cleared
2 1 (2.50%) HNC
2 1 (2.50%) CCNA
2 1 (2.50%) Cisco Certification
Quality Assurance & Compliance
1 5 (12.50%) SLA
System Software
1 24 (60.00%) Active Directory
2 2 (5.00%) Hyper-V
3 1 (2.50%) XenApp
3 1 (2.50%) XenServer
3 1 (2.50%) XenDesktop
3 1 (2.50%) Microsoft App-V
3 1 (2.50%) VMware Infrastructure
Systems Management
1 3 (7.50%) HP Data Protector
2 2 (5.00%) Norton AntiVirus
3 1 (2.50%) Backup Exec
3 1 (2.50%) SCCM
Vendors
1 20 (50.00%) Microsoft
2 10 (25.00%) Citrix
3 7 (17.50%) VMware
4 5 (12.50%) HP
4 5 (12.50%) Oracle
5 4 (10.00%) Apple
5 4 (10.00%) Symantec
6 3 (7.50%) Lotus
7 2 (5.00%) Business Objects
8 1 (2.50%) Dell
8 1 (2.50%) CheckPoint
8 1 (2.50%) NetApp
8 1 (2.50%) AppSense
8 1 (2.50%) FrontRange
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