The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 118 106 108
Rank change year-on-year
-12 +2
Contract jobs requiring a 2nd Line Support 22 25 36
As % of all contract IT jobs located in the North West 0.69% 0.86% 1.09%
As % of the Job Titles category 0.75% 0.94% 1.18%
Number of daily rates quoted 1 3 7
Average daily rate
Keep up to 90%
of your Daily Rate
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£153 £135 £138
Average daily rate % change year-on-year
+12.96% -1.81%
UK excluding London average daily rate £160 £159 £154
% change year-on-year
+0.62% +3.41%
Number of hourly rates quoted 16 18 18
Average hourly rate £15.50 £15.00 £14.00
Average hourly rate % change year-on-year
+3.33% +7.14%
90% offered a hourly rate of more than £12.00 £11.90 £12.00
10% offered a hourly rate of more than £17.50 £16.10 £18.60
UK excluding London average hourly rate £14.75 £15.00 £14.00
% change year-on-year
-1.66% +7.14%
2nd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2916 2663 3050
As % of all contract IT jobs located in the North West 91.30% 91.48% 92.40%
Number of daily rates quoted 1697 1319 1540
Average daily rate £359 £335 £335
Average daily rate % change year-on-year
+7.08% -
90% offered a daily rate of more than £220 £225 £213
10% offered a daily rate of more than £500 £490 £477
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 183 199 202
Average hourly rate £16.16 £17.50 £17.00
Average hourly rate % change year-on-year
-7.65% +2.94%
90% offered a hourly rate of more than £10.00 £10.00 £11.50
10% offered a hourly rate of more than £46.00 £37.25 £35.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

2nd Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in the North West

2nd Line Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the North West region.

2nd Line Support Daily Rate Trend in the North West

2nd Line Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the North West region.

2nd Line Support Hourly Rate Trend in the North West

2nd Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the North West region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -12 11 - - 8
Cheshire +9 5 - - 5
Merseyside -2 3 £153 - 3
Lancashire -35 1 - -
Cumbria - 1 - -
2nd Line Support
England

2nd Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 1 October 2014, IT contractor jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 49 (80.33%) Windows
2 31 (50.82%) Active Directory
3 26 (42.62%) Microsoft
4 24 (39.34%) Windows 7
5 20 (32.79%) MS Office
6 19 (31.15%) Windows XP
7 14 (22.95%) Citrix
8 13 (21.31%) MS Exchange
8 13 (21.31%) MS Excel
8 13 (21.31%) Windows Server 2008
9 11 (18.03%) ITIL
9 11 (18.03%) Windows Server 2003
10 10 (16.39%) SLA
11 9 (14.75%) SCCM
12 7 (11.48%) VMware
12 7 (11.48%) Exchange Server 2010
13 5 (8.20%) SC Cleared
13 5 (8.20%) Security Cleared
13 5 (8.20%) HP
13 5 (8.20%) Microsoft Certification
14 4 (6.56%) Lotus
14 4 (6.56%) MCP
14 4 (6.56%) IBM Notes
14 4 (6.56%) MCSA
14 4 (6.56%) Service Delivery
14 4 (6.56%) Blackberry
14 4 (6.56%) Blackberry Enterprise Server
14 4 (6.56%) Exchange Server 2007
15 3 (4.92%) Microsoft App-V
15 3 (4.92%) AppSense

2nd Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 1 October 2014, IT contractor jobs across the North West region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (21.31%) MS Exchange
2 7 (11.48%) Exchange Server 2010
3 4 (6.56%) IBM Notes
3 4 (6.56%) Blackberry Enterprise Server
3 4 (6.56%) Exchange Server 2007
4 3 (4.92%) Exchange Server 2003
5 1 (1.64%) Lync
5 1 (1.64%) IIS
5 1 (1.64%) CICS
Applications
1 20 (32.79%) MS Office
2 13 (21.31%) MS Excel
Cloud Services
1 1 (1.64%) Office 365
Communications & Networking
1 3 (4.92%) DHCP
2 2 (3.28%) SAN
2 2 (3.28%) VoIP
2 2 (3.28%) Firewall
2 2 (3.28%) Internet
2 2 (3.28%) DNS
3 1 (1.64%) Network Security
3 1 (1.64%) Wi-Fi
3 1 (1.64%) Wireless
3 1 (1.64%) SMS
3 1 (1.64%) TCP/IP
3 1 (1.64%) VPN
Database & Business Intelligence
1 1 (1.64%) SQL Server 2008
1 1 (1.64%) SQL Server
General
1 1 (1.64%) Banking
1 1 (1.64%) Finance
1 1 (1.64%) Legal
Miscellaneous
1 4 (6.56%) Blackberry
2 3 (4.92%) Analytical Skills
3 2 (3.28%) Management Information System
3 2 (3.28%) Thin Client
3 2 (3.28%) Fat Client
4 1 (1.64%) Smartphone
4 1 (1.64%) iPhone
4 1 (1.64%) iPad
4 1 (1.64%) Enterprise Software
4 1 (1.64%) User Experience
4 1 (1.64%) EPoS
4 1 (1.64%) NHS
Operating Systems
1 49 (80.33%) Windows
2 24 (39.34%) Windows 7
3 19 (31.15%) Windows XP
4 13 (21.31%) Windows Server 2008
5 11 (18.03%) Windows Server 2003
6 2 (3.28%) Linux
6 2 (3.28%) Windows Server 2012
6 2 (3.28%) Windows Vista
7 1 (1.64%) Apple iOS
7 1 (1.64%) Windows 8
7 1 (1.64%) Windows NT
Processes & Methodologies
1 11 (18.03%) ITIL
2 4 (6.56%) Service Delivery
3 3 (4.92%) Disaster Recovery
4 2 (3.28%) Software Deployment
4 2 (3.28%) Migration
4 2 (3.28%) Incident Management
5 1 (1.64%) Cash Management
5 1 (1.64%) Mobile Device Management
5 1 (1.64%) Email Migration
5 1 (1.64%) Technical Analysis
5 1 (1.64%) Service Management
Programming Languages
1 2 (3.28%) SQL
Qualifications
1 5 (8.20%) SC Cleared
1 5 (8.20%) Security Cleared
1 5 (8.20%) Microsoft Certification
2 4 (6.56%) MCP
2 4 (6.56%) MCSA
3 3 (4.92%) MCITP
4 1 (1.64%) MCTS
4 1 (1.64%) MCSE
4 1 (1.64%) ITIL Certification
Quality Assurance & Compliance
1 10 (16.39%) SLA
2 2 (3.28%) PCI DSS
System Software
1 31 (50.82%) Active Directory
2 3 (4.92%) Microsoft App-V
3 2 (3.28%) XenApp
3 2 (3.28%) VMware Infrastructure
4 1 (1.64%) Microsoft Virtual Server
4 1 (1.64%) XenServer
4 1 (1.64%) XenDesktop
4 1 (1.64%) Terminal Services
Systems Management
1 9 (14.75%) SCCM
2 3 (4.92%) SCOM
3 2 (3.28%) Systems Management Server (SMS)
4 1 (1.64%) WSUS
4 1 (1.64%) Backup Exec
Vendors
1 26 (42.62%) Microsoft
2 14 (22.95%) Citrix
3 7 (11.48%) VMware
4 5 (8.20%) HP
5 4 (6.56%) Lotus
6 3 (4.92%) AppSense
7 2 (3.28%) Cisco
7 2 (3.28%) Dell
7 2 (3.28%) Apple
7 2 (3.28%) Oracle
7 2 (3.28%) CA
7 2 (3.28%) Lumension
8 1 (1.64%) MobileIron
8 1 (1.64%) Symantec
8 1 (1.64%) Remedy
8 1 (1.64%) Wyse
8 1 (1.64%) Kofax
8 1 (1.64%) Adobe
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