The table below looks at the statistics for the Service Analyst role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Analyst
Rank 162 127 158
Rank change year-on-year
-35 +31
Contract jobs requiring a Service Analyst 113 129 79
As % of all contract IT jobs located in the South East 1.14% 1.41% 0.90%
As % of the Job Titles category 1.23% 1.53% 0.97%
Number of daily rates quoted 40 64 14
Average daily rate
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of your Daily Rate
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£175 £150 £130
Average daily rate % change year-on-year
+16.66% +15.38%
90% offered a daily rate of more than £120 £100 £102
10% offered a daily rate of more than £342 £305 £358
UK excluding London average daily rate £135 £149 £113
% change year-on-year
-9.24% +32.22%
Number of hourly rates quoted 37 24 48
Average hourly rate £14.00 £14.00 £13.50
Average hourly rate % change year-on-year
- +3.70%
90% offered a hourly rate of more than £12.30 £9.25 £11.35
10% offered a hourly rate of more than £20.46 £18.20 £18.00
UK excluding London average hourly rate £14.00 £12.56 £13.39
% change year-on-year
+11.46% -6.16%
Service Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
9180 8428 8132
As % of all contract IT jobs located in the South East 92.63% 92.15% 93.02%
Number of daily rates quoted 5526 4697 4301
Average daily rate £375 £350 £363
Average daily rate % change year-on-year
+7.14% -3.44%
90% offered a daily rate of more than £238 £210 £220
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 416 410 497
Average hourly rate £17.50 £16.21 £17.50
Average hourly rate % change year-on-year
+7.99% -7.40%
90% offered a hourly rate of more than £11.50 £11.00 £11.75
10% offered a hourly rate of more than £42.50 £42.50 £38.75
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Service Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Service Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the South East

Service Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst across the South East region.

Service Analyst Daily Rate Trend in the South East

Service Analyst
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst across the South East region over the 3 months to 28 August 2015.

Service Analyst Daily Rate Histogram in the South East

Service Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst across the South East region.

Service Analyst Hourly Rate Trend in the South East

Service Analyst
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Analyst across the South East region over the 3 months to 28 August 2015.

Service Analyst Hourly Rate Histogram in the South East

Service Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Analyst within the South East region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire 0 30 £300 +16.50% 8
Buckinghamshire 0 26 £275 +58.50% 4
Berkshire -16 26 £205 +36.66% 3
Oxfordshire -25 10 £128 -27.14%
West Sussex -8 9 £120 - 1
Surrey -10 5 £120 -9.43% 5
East Sussex -16 4 £120 +20.00%
Middlesex -3 1 - -
Service Analyst
England

Service Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 28 August 2015, IT contractor jobs across the South East region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 111 (47.03%) Windows
2 93 (39.41%) ITIL
3 80 (33.90%) MS Office
3 80 (33.90%) Windows 7
4 73 (30.93%) Microsoft
5 69 (29.24%) Service Management
6 65 (27.54%) Active Directory
7 50 (21.19%) Analytical Skills
8 36 (15.25%) MS Excel
9 32 (13.56%) SLA
10 29 (12.29%) Security Cleared
11 27 (11.44%) Incident Management
12 25 (10.59%) SC Cleared
12 25 (10.59%) Windows XP
13 22 (9.32%) Citrix
14 19 (8.05%) Finance
15 18 (7.63%) ITSM
16 15 (6.36%) WAN
16 15 (6.36%) Office 365
17 13 (5.51%) Windows 8
17 13 (5.51%) SCCM
17 13 (5.51%) MS Exchange
17 13 (5.51%) LAN
17 13 (5.51%) Telecoms
18 12 (5.08%) Service Delivery
18 12 (5.08%) SQL
18 12 (5.08%) MS PowerPoint
19 11 (4.66%) Exchange Server 2010
19 11 (4.66%) Retail
19 11 (4.66%) Migration

Service Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 28 August 2015, IT contractor jobs across the South East region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (5.51%) MS Exchange
2 11 (4.66%) Exchange Server 2010
3 8 (3.39%) IBM Notes
3 8 (3.39%) Lync
4 7 (2.97%) Exchange Server 2007
5 5 (2.12%) SharePoint
6 2 (0.85%) Exchange Server 2013
7 1 (0.42%) SharePoint 2010
7 1 (0.42%) Blackberry Enterprise Server
Applications
1 80 (33.90%) MS Office
2 36 (15.25%) MS Excel
3 12 (5.08%) MS PowerPoint
4 3 (1.27%) MS Visio
Business Applications
1 3 (1.27%) Dynamics CRM
1 3 (1.27%) SAP CCM
1 3 (1.27%) SAP ERP
1 3 (1.27%) Remedy ITSM
2 2 (0.85%) assyst
3 1 (0.42%) SAP Oil and Gas
Cloud Services
1 15 (6.36%) Office 365
2 3 (1.27%) SaaS
Communications & Networking
1 15 (6.36%) WAN
2 13 (5.51%) LAN
3 7 (2.97%) TCP/IP
3 7 (2.97%) Firewall
4 6 (2.54%) ATM
5 5 (2.12%) VoIP
6 4 (1.69%) VPN
6 4 (1.69%) DNS
6 4 (1.69%) DHCP
7 3 (1.27%) Wireless
8 2 (0.85%) Intranet
8 2 (0.85%) Internet
9 1 (0.42%) PBX
9 1 (0.42%) IP Telephony
9 1 (0.42%) BT 21CN
9 1 (0.42%) NAS
Database & Business Intelligence
1 3 (1.27%) MS Access
2 2 (0.85%) Data Mining
3 1 (0.42%) SQL Server
3 1 (0.42%) DB2
Development Applications
1 4 (1.69%) Yeoman
2 3 (1.27%) Toad
General
1 19 (8.05%) Finance
2 13 (5.51%) Telecoms
3 11 (4.66%) Retail
4 10 (4.24%) Back Office
5 3 (1.27%) Pharmaceutical
5 3 (1.27%) French Language
6 2 (0.85%) Japanese Language
6 2 (0.85%) Marketing
7 1 (0.42%) Billing
7 1 (0.42%) Electronics
7 1 (0.42%) Legal
7 1 (0.42%) Manufacturing
7 1 (0.42%) Advertising
Libraries, Frameworks & Software Standards
1 1 (0.42%) EDI
1 1 (0.42%) Software Packaging
Miscellaneous
1 50 (21.19%) Analytical Skills
2 8 (3.39%) NHS
2 8 (3.39%) Blackberry
3 7 (2.97%) PDA
3 7 (2.97%) Mathematics
4 5 (2.12%) Management Information System
5 3 (1.27%) iPhone
6 2 (0.85%) FMCG
6 2 (0.85%) Enterprise Software
6 2 (0.85%) Fat Client
6 2 (0.85%) Thin Client
7 1 (0.42%) DTV
7 1 (0.42%) IVR
7 1 (0.42%) Freedom of Information
7 1 (0.42%) Statistics
7 1 (0.42%) Data Protection Act
7 1 (0.42%) Video Conferencing
7 1 (0.42%) Computer Science
7 1 (0.42%) CMDB
7 1 (0.42%) Visualisation
Operating Systems
1 111 (47.03%) Windows
2 80 (33.90%) Windows 7
3 25 (10.59%) Windows XP
4 13 (5.51%) Windows 8
5 7 (2.97%) Windows Server 2012
5 7 (2.97%) Windows Server 2003
6 3 (1.27%) Windows Mobile
6 3 (1.27%) Windows Server 2008
6 3 (1.27%) Linux
7 2 (0.85%) UNIX
8 1 (0.42%) Windows 2000
8 1 (0.42%) Windows 2000 Server
Processes & Methodologies
1 93 (39.41%) ITIL
2 69 (29.24%) Service Management
3 27 (11.44%) Incident Management
4 18 (7.63%) ITSM
5 12 (5.08%) Service Delivery
6 11 (4.66%) Migration
7 6 (2.54%) CRM
7 6 (2.54%) Fault Management
8 5 (2.12%) Time Management
8 5 (2.12%) Supplier Management
8 5 (2.12%) ITIL V3
8 5 (2.12%) Continuous Improvement
9 4 (1.69%) Service Desk Management
9 4 (1.69%) Mentoring
9 4 (1.69%) Business Analysis
9 4 (1.69%) Data Analysis
9 4 (1.69%) Waterfall
9 4 (1.69%) Agile Software Development
10 3 (1.27%) Workflow
10 3 (1.27%) ERP
Programming Languages
1 12 (5.08%) SQL
2 3 (1.27%) C
Qualifications
1 29 (12.29%) Security Cleared
2 25 (10.59%) SC Cleared
3 9 (3.81%) Degree
3 9 (3.81%) ITIL Certification
4 8 (3.39%) DV Cleared
4 8 (3.39%) Microsoft Certification
4 8 (3.39%) ITIL Foundation Certificate
5 6 (2.54%) MCSA
6 5 (2.12%) Cisco Certification
7 4 (1.69%) MCSE
7 4 (1.69%) A+ Certification
7 4 (1.69%) CCNA
8 3 (1.27%) MCP
8 3 (1.27%) HNC
8 3 (1.27%) HND
8 3 (1.27%) MOS
8 3 (1.27%) MCTS
8 3 (1.27%) MCITP
9 2 (0.85%) Network+ Certification
10 1 (0.42%) PMP
Quality Assurance & Compliance
1 32 (13.56%) SLA
2 5 (2.12%) QA
3 3 (1.27%) ISO 9001
4 1 (0.42%) Sarbanes-Oxley
System Software
1 65 (27.54%) Active Directory
2 7 (2.97%) VMware Infrastructure
3 5 (2.12%) Hyper-V
4 3 (1.27%) XenApp
Systems Management
1 13 (5.51%) SCCM
2 5 (2.12%) OVSD
3 3 (1.27%) WSUS
3 3 (1.27%) SCOM
3 3 (1.27%) CA Spectrum
3 3 (1.27%) Nagios
3 3 (1.27%) Norton AntiVirus
3 3 (1.27%) NetBackup
3 3 (1.27%) Backup Exec
4 2 (0.85%) Netcool
5 1 (0.42%) SCSM
5 1 (0.42%) DatAdvantage
Vendors
1 73 (30.93%) Microsoft
2 22 (9.32%) Citrix
3 10 (4.24%) Cisco
4 9 (3.81%) Remedy
4 9 (3.81%) VMware
5 8 (3.39%) Lotus
6 7 (2.97%) ServiceNow
7 6 (2.54%) HP
7 6 (2.54%) SAP
8 4 (1.69%) BT
9 3 (1.27%) CA
9 3 (1.27%) JD Edwards
9 3 (1.27%) CheckPoint
9 3 (1.27%) McAfee
9 3 (1.27%) Symantec
10 2 (0.85%) Avaya
10 2 (0.85%) EMC
10 2 (0.85%) Mitel
10 2 (0.85%) LANDesk
11 1 (0.42%) Bomgar
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