The table below looks at the statistics for the IT Support Technician role in IT contracts advertised across the UK. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support Technician in their job title over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
IT Support Technician
Rank 601 563 562
Rank change year-on-year
-38 -1
Contract jobs requiring an IT Support Technician 28 18 17
As % of all contract IT jobs located in the UK 0.048% 0.034% 0.030%
As % of the Job Titles category 0.053% 0.037% 0.033%
Number of daily rates quoted 7 5 2
Average daily rate
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of your Daily Rate
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£160 £150 £235
Average daily rate % change year-on-year
+6.66% -36.17%
90% offered a daily rate of more than £110 £99 £123
10% offered a daily rate of more than £188 £159 £347
UK excluding London average daily rate £110 £135 £95
% change year-on-year
-18.51% +42.10%
Number of hourly rates quoted 16 7 9
Average hourly rate £14.25 £13.00 £12.50
Average hourly rate % change year-on-year
+9.61% +4.00%
90% offered a hourly rate of more than £11.93 £10.45 £9.60
10% offered a hourly rate of more than £17.48 £17.50 £15.05
UK excluding London average hourly rate £14.00 £12.00 £12.50
% change year-on-year
+16.66% -4.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
UK
Contract IT job ads with a match in the
Job Titles category
52873 48864 52221
As % of all contract IT jobs located in the UK 90.73% 92.77% 93.23%
Number of daily rates quoted 32949 29518 29383
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £230 £225
10% offered a daily rate of more than £563 £575 £575
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 2099 2105 2573
Average hourly rate £16.50 £17.00 £18.00
Average hourly rate % change year-on-year
-2.94% -5.55%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £39.45 £42.00
UK excluding London average hourly rate £16.50 £16.20 £17.50
% change year-on-year
+1.85% -7.42%

IT Support Technician
Jobs Demand Trend

This chart provides the 3-month moving total of IT contractor jobs citing IT Support Technician in the job title within the UK as a proportion of the total demand within the Job Titles category.

IT Support Technician Jobs Demand Trend in the UK

IT Support Technician
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support Technician within the UK.

IT Support Technician Daily Rate Trend in the UK

IT Support Technician
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support Technician within the UK.

IT Support Technician Hourly Rate Trend in the UK

IT Support Technician
Top 30 Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support Technician within the UK over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -17 27 £160 +25.49% 36
South East -5 14 £110 +4.76% 12
Berkshire +17 8 - - 2
London +15 7 £160 +6.66% 3
Reading +17 5 - - 1
North West -9 2 - - 6
Yorkshire - 2 £225 - 6
East Sussex - 2 - -
Manchester - 2 - - 3
Cambridgeshire -3 1 £110 -
Surrey -4 1 - - 4
Cambridge -4 1 £110 -
East of England -26 1 £110 - 4
Leeds - 1 £225 - 2
West Sussex - 1 - - 1
West Yorkshire - 1 £225 - 2
North East - 1 £110 -
Tyne and Wear - 1 £110 -
Wales - 1 - -
Hampshire - 1 £110 - 4
Hertfordshire - - - - 2
Norfolk - - - -
North Yorkshire - - - -
Northamptonshire - - - -
Nottinghamshire - - - -
Oxfordshire - - - -
Pembrokeshire - - - -
South Yorkshire - - - - 3
Staffordshire - - - -
Cheshire - - - - 1

IT Support Technician
Top 30 Related IT Skills

For the 6 months to 20 October 2014, IT contractor jobs within the UK that cited IT Support Technician in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support Technician in their job title.

1 41 (85.42%) Windows
2 29 (60.42%) Windows 7
3 26 (54.17%) Active Directory
4 23 (47.92%) Microsoft
5 17 (35.42%) MS Exchange
6 16 (33.33%) Windows XP
7 14 (29.17%) Windows Server 2008
8 12 (25.00%) MS Office
9 11 (22.92%) MS Excel
9 11 (22.92%) Windows 8
10 9 (18.75%) ITIL
10 9 (18.75%) SLA
10 9 (18.75%) LAN
11 8 (16.67%) TCP/IP
11 8 (16.67%) Citrix
11 8 (16.67%) Windows Server 2003
12 7 (14.58%) Firewall
12 7 (14.58%) DHCP
12 7 (14.58%) WAN
12 7 (14.58%) DNS
13 6 (12.50%) Internet
13 6 (12.50%) Microsoft Certification
14 5 (10.42%) Dell
14 5 (10.42%) VPN
14 5 (10.42%) Windows Vista
15 4 (8.33%) Fat Client
15 4 (8.33%) Cisco
15 4 (8.33%) Linux
15 4 (8.33%) MCSE
15 4 (8.33%) MCSA

IT Support Technician
Top Related IT Skills by Category

For the 6 months to 20 October 2014, IT contractor jobs within the UK that cited IT Support Technician in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support Technician in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (35.42%) MS Exchange
2 3 (6.25%) IBM Notes
2 3 (6.25%) Exchange Server 2007
3 2 (4.17%) Exchange Server 2010
3 2 (4.17%) Exchange Server 2003
4 1 (2.08%) OpenStack
4 1 (2.08%) Lync
4 1 (2.08%) SharePoint
4 1 (2.08%) Site Server
4 1 (2.08%) Blackberry Enterprise Server
Applications
1 12 (25.00%) MS Office
2 11 (22.92%) MS Excel
3 2 (4.17%) MS PowerPoint
Cloud Services
1 2 (4.17%) Office 365
Communications & Networking
1 9 (18.75%) LAN
2 8 (16.67%) TCP/IP
3 7 (14.58%) DNS
3 7 (14.58%) WAN
3 7 (14.58%) DHCP
3 7 (14.58%) Firewall
4 6 (12.50%) Internet
5 5 (10.42%) VPN
6 4 (8.33%) 3G
7 3 (6.25%) Wi-Fi
8 2 (4.17%) Network Security
8 2 (4.17%) Broadband
9 1 (2.08%) PABX
9 1 (2.08%) Structured Cabling
9 1 (2.08%) Wireless
9 1 (2.08%) IP Telephony
9 1 (2.08%) Cisco IOS
9 1 (2.08%) WLAN
Database & Business Intelligence
1 2 (4.17%) SQL Server
2 1 (2.08%) PostgreSQL
General
1 2 (4.17%) Manufacturing
2 1 (2.08%) Telecoms
Miscellaneous
1 4 (8.33%) Thin Client
1 4 (8.33%) Fat Client
2 3 (6.25%) Video Conferencing
2 3 (6.25%) Blackberry
3 2 (4.17%) Mobile Computing
3 2 (4.17%) Enterprise Software
4 1 (2.08%) Management Information System
4 1 (2.08%) Smartphone
4 1 (2.08%) NHS
Operating Systems
1 41 (85.42%) Windows
2 29 (60.42%) Windows 7
3 16 (33.33%) Windows XP
4 14 (29.17%) Windows Server 2008
5 11 (22.92%) Windows 8
6 8 (16.67%) Windows Server 2003
7 5 (10.42%) Windows Vista
8 4 (8.33%) Linux
9 2 (4.17%) Windows 2000
9 2 (4.17%) NetWare
9 2 (4.17%) Mac OS X
9 2 (4.17%) Android
9 2 (4.17%) Windows Server 2012
10 1 (2.08%) CentOS
10 1 (2.08%) Mac OS
10 1 (2.08%) Apple iOS
10 1 (2.08%) Windows Mobile
Processes & Methodologies
1 9 (18.75%) ITIL
2 2 (4.17%) ERP
2 2 (4.17%) CAD
2 2 (4.17%) Change Management
2 2 (4.17%) Information Security Management
2 2 (4.17%) Security Management
2 2 (4.17%) Information Security
2 2 (4.17%) Asset Management
2 2 (4.17%) Incident Management
2 2 (4.17%) Enterprise Architecture
2 2 (4.17%) ISMS
3 1 (2.08%) Network Architecture
3 1 (2.08%) Network Management
3 1 (2.08%) Change Control
3 1 (2.08%) Line Management
3 1 (2.08%) Problem Management
3 1 (2.08%) Time Management
3 1 (2.08%) Workflow
3 1 (2.08%) Migration
3 1 (2.08%) Service Management
Programming Languages
1 1 (2.08%) SQL
1 1 (2.08%) PowerShell
1 1 (2.08%) Bash Shell
Qualifications
1 6 (12.50%) Microsoft Certification
2 4 (8.33%) MCSE
2 4 (8.33%) MCSA
3 3 (6.25%) Security Cleared
4 2 (4.17%) ITIL Certification
4 2 (4.17%) MCDST
5 1 (2.08%) Degree
5 1 (2.08%) SC Cleared
5 1 (2.08%) CCNA
5 1 (2.08%) Citrix Certification
5 1 (2.08%) Cisco Certification
Quality Assurance & Compliance
1 9 (18.75%) SLA
2 2 (4.17%) ISO/IEC 27001
3 1 (2.08%) ISO 9001
System Software
1 26 (54.17%) Active Directory
2 1 (2.08%) VMware Workstation
2 1 (2.08%) VMware Infrastructure
2 1 (2.08%) Hyper-V
2 1 (2.08%) XenApp
2 1 (2.08%) XenDesktop
Systems Management
1 2 (4.17%) ARCserve
1 2 (4.17%) SCCM
1 2 (4.17%) SCDPM
2 1 (2.08%) Nagios
2 1 (2.08%) Puppet
Vendors
1 23 (47.92%) Microsoft
2 8 (16.67%) Citrix
3 5 (10.42%) Dell
4 4 (8.33%) Cisco
5 3 (6.25%) Apple
5 3 (6.25%) Symantec
5 3 (6.25%) Lotus
6 2 (4.17%) Novell
6 2 (4.17%) Becrypt
7 1 (2.08%) VMware
7 1 (2.08%) Google
7 1 (2.08%) LANDesk
7 1 (2.08%) Tandberg
7 1 (2.08%) Splunk
7 1 (2.08%) Red Hat
7 1 (2.08%) Oracle
7 1 (2.08%) SAP