2nd Line Support Jobs in the North West

Second Line Support
England > North West

The median Second Line Support salary in the North West is £30,000 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 226 234 254
Rank change year-on-year +8 +20 -34
Permanent jobs requiring a 2nd Line Support 65 64 75
As % of all permanent jobs advertised in the North West 0.67% 0.80% 0.80%
As % of the Job Titles category 0.71% 0.90% 0.83%
Number of salaries quoted 61 40 66
10th Percentile £24,250 £26,000 £21,806
25th Percentile £26,250 £26,500 £24,250
Median annual salary (50th Percentile) £30,000 £29,000 £28,000
Median % change year-on-year +3.45% +3.57% +7.69%
75th Percentile £32,500 £33,750 £32,250
90th Percentile £34,250 £38,750 £33,750
England median annual salary £31,000 £31,500 £30,000
% change year-on-year -1.59% +5.00% +7.14%

All Permanent IT Job Vacancies
North West

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North West with a recognized job title 9,207 7,117 9,033
% of permanent jobs with a recognized job title 94.83% 89.21% 96.01%
Number of salaries quoted 7,087 4,116 5,478
10th Percentile £27,250 £30,000 £28,750
25th Percentile £36,250 £40,000 £38,750
Median annual salary (50th Percentile) £50,000 £55,000 £52,500
Median % change year-on-year -9.09% +4.76% +10.53%
75th Percentile £65,000 £69,000 £67,500
90th Percentile £78,750 £82,500 £82,500
England median annual salary £53,500 £60,899 £60,000
% change year-on-year -12.15% +1.50% +9.09%

2nd Line Support
Job Vacancy Trend in the North West

Job postings that featured 2nd Line Support in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for 2nd Line Support in the North West

2nd Line Support
Salary Trend in the North West

3-month moving average salary quoted in jobs citing 2nd Line Support in the North West.

Salary trend for 2nd Line Support in the North West

2nd Line Support
Salary Histogram in the North West

Salary distribution for jobs citing 2nd Line Support in the North West over the 6 months to 26 April 2024.

Salary histogram for 2nd Line Support in the North West

2nd Line Support
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the North West region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Manchester +48 36 £30,000 +9.09% 3
Lancashire -19 12 £29,000 +6.42% 2
Merseyside -3 8 £27,000 -11.48% 1
Cheshire -21 6 £28,500 -24.00% 4
Cumbria - 3 £28,000 - 2
2nd Line Support
England

2nd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 26 April 2024, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring 2nd Line Support in the job title.

1 39 (60.00%) Microsoft
2 37 (56.92%) Active Directory
2 37 (56.92%) Microsoft 365
3 35 (53.85%) Windows
3 35 (53.85%) Social Skills
4 18 (27.69%) Problem-Solving
5 17 (26.15%) Windows 10
5 17 (26.15%) Customer Service
6 15 (23.08%) Firewall
7 12 (18.46%) Analytical Skills
8 11 (16.92%) Azure
8 11 (16.92%) Wi-Fi
8 11 (16.92%) Finance
9 10 (15.38%) VMware
9 10 (15.38%) SharePoint
9 10 (15.38%) Microsoft Office
9 10 (15.38%) ITIL
10 9 (13.85%) DNS
10 9 (13.85%) Driving Licence
11 8 (12.31%) Microsoft Intune
11 8 (12.31%) Microsoft Exchange
11 8 (12.31%) SQL Server
11 8 (12.31%) EPoS
12 7 (10.77%) Sophos
12 7 (10.77%) Cisco
12 7 (10.77%) VoIP
12 7 (10.77%) Windows Server
12 7 (10.77%) Organisational Skills
13 6 (9.23%) Windows Server 2012
13 6 (9.23%) VMware Infrastructure

2nd Line Support Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (15.38%) SharePoint
2 8 (12.31%) Microsoft Exchange
3 3 (4.62%) IIS
Applications
1 10 (15.38%) Microsoft Office
2 3 (4.62%) Spreadsheet
3 1 (1.54%) Microsoft Excel
3 1 (1.54%) Microsoft PowerPoint
Cloud Services
1 37 (56.92%) Microsoft 365
2 11 (16.92%) Azure
3 5 (7.69%) OneDrive
4 2 (3.08%) AWS
4 2 (3.08%) Entra ID
5 1 (1.54%) GCP
5 1 (1.54%) Google Workspace
5 1 (1.54%) Mimecast
Communications & Networking
1 15 (23.08%) Firewall
2 11 (16.92%) Wi-Fi
3 9 (13.85%) DNS
4 7 (10.77%) VoIP
5 5 (7.69%) NAS
5 5 (7.69%) SAN
5 5 (7.69%) VLAN
5 5 (7.69%) Wireless
6 3 (4.62%) DHCP
6 3 (4.62%) Internet
7 2 (3.08%) TCP/IP
7 2 (3.08%) VPN
7 2 (3.08%) WAN
8 1 (1.54%) LAN
8 1 (1.54%) Remote Desktop
Database & Business Intelligence
1 8 (12.31%) SQL Server
General
1 35 (53.85%) Social Skills
2 12 (18.46%) Analytical Skills
3 11 (16.92%) Finance
4 7 (10.77%) Organisational Skills
5 5 (7.69%) Retail
6 3 (4.62%) Public Sector
7 2 (3.08%) Law
7 2 (3.08%) Manufacturing
8 1 (1.54%) Financial Institution
8 1 (1.54%) Legal
8 1 (1.54%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (3.08%) .NET
Miscellaneous
1 9 (13.85%) Driving Licence
2 8 (12.31%) EPoS
3 2 (3.08%) Data Centre
3 2 (3.08%) Video Conferencing
4 1 (1.54%) CMDB
4 1 (1.54%) iPhone
Operating Systems
1 35 (53.85%) Windows
2 17 (26.15%) Windows 10
3 7 (10.77%) Windows Server
4 6 (9.23%) Windows Server 2012
5 1 (1.54%) Apple iOS
5 1 (1.54%) Mac OS
Processes & Methodologies
1 18 (27.69%) Problem-Solving
2 17 (26.15%) Customer Service
3 10 (15.38%) ITIL
4 5 (7.69%) Antivirus Management
4 5 (7.69%) Email Filtering
4 5 (7.69%) ITSM
4 5 (7.69%) Kalman Filter
4 5 (7.69%) Server Management
4 5 (7.69%) Storage Management
5 4 (6.15%) Service Management
6 3 (4.62%) Incident Management
6 3 (4.62%) Line Management
6 3 (4.62%) Proactive Monitoring
6 3 (4.62%) Software Testing
6 3 (4.62%) Stakeholder Management
7 2 (3.08%) Continuous Improvement
7 2 (3.08%) Fintech
7 2 (3.08%) IT Strategy
7 2 (3.08%) Migration
7 2 (3.08%) Mobile Device Management
Programming Languages
1 4 (6.15%) PowerShell
Qualifications
1 4 (6.15%) DBS Check
1 4 (6.15%) MCP
2 3 (4.62%) ITIL Certification
3 2 (3.08%) Degree
4 1 (1.54%) A+ Certification
4 1 (1.54%) AWS Certification
4 1 (1.54%) Azure Certification
4 1 (1.54%) CCNA
4 1 (1.54%) Cisco Certification
4 1 (1.54%) ITIL Foundation Certificate
4 1 (1.54%) Microsoft Certification
Quality Assurance & Compliance
1 6 (9.23%) SLA
2 3 (4.62%) ISO/IEC 27001
3 2 (3.08%) ISO 9001
System Software
1 37 (56.92%) Active Directory
2 6 (9.23%) VMware Infrastructure
3 5 (7.69%) Hyper-V
4 1 (1.54%) vSphere
Systems Management
1 8 (12.31%) Microsoft Intune
2 1 (1.54%) cPanel
2 1 (1.54%) SCCM
Vendors
1 39 (60.00%) Microsoft
2 10 (15.38%) VMware
3 7 (10.77%) Cisco
3 7 (10.77%) Sophos
4 5 (7.69%) ESET
5 4 (6.15%) Veeam
6 3 (4.62%) Dell
7 1 (1.54%) Apple
7 1 (1.54%) Aruba
7 1 (1.54%) Citrix
7 1 (1.54%) Google
7 1 (1.54%) Meraki
7 1 (1.54%) SolarWinds