1st Line Support Analyst Jobs in the UK excluding London

First Line Support Analyst
UK > UK excluding London

The median First Line Support Analyst salary in the UK excluding London is £24,500 per year according to job vacancies posted during the 6 months to 19 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 May 2024
Same period 2023 Same period 2022
Rank 673 666 702
Rank change year-on-year -7 +36 -86
Permanent jobs requiring a 1st Line Support Analyst 83 88 154
As % of all permanent jobs advertised in the UK excluding London 0.12% 0.15% 0.21%
As % of the Job Titles category 0.12% 0.17% 0.22%
Number of salaries quoted 82 83 129
10th Percentile £21,000 £20,750 £19,250
25th Percentile £23,000 £22,250 £20,250
Median annual salary (50th Percentile) £24,500 £25,000 £22,750
Median % change year-on-year -2.00% +9.89% +3.41%
75th Percentile £27,750 £28,375 £26,500
90th Percentile £29,200 £34,900 £30,000
UK median annual salary £25,500 £26,000 £25,000
% change year-on-year -1.92% +4.00% +13.64%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 67,946 52,777 68,977
% of permanent jobs with a recognized job title 94.85% 89.21% 95.73%
Number of salaries quoted 47,984 30,164 42,468
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,183 £50,000
Median % change year-on-year -5.98% +6.37% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £81,250 £80,000
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

1st Line Support Analyst
Job Vacancy Trend in the UK excluding London

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 1st Line Support Analyst in the UK excluding London

1st Line Support Analyst
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 1st Line Support Analyst in the UK excluding London.

Salary trend for 1st Line Support Analyst in the UK excluding London

1st Line Support Analyst
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK excluding London region over the 6 months to 19 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -2 42 £25,500 -1.92% 5
North of England +68 28 £24,000 +1.05% 1
Yorkshire +99 18 £24,500 -27.94%
North West +8 9 £21,000 +6.33% 1
East of England -3 6 £23,750 +5.56% 3
Midlands -16 3 £26,250 +5.00% 1
South West -12 2 £23,500 -32.86% 2
East Midlands -18 2 £26,000 -1.89%
Northern Ireland - 2 £31,500 - 1
West Midlands +4 1 £26,500 +8.16% 1
North East -2 1 £20,000 -27.27%
1st Line Support Analyst
UK

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 19 May 2024, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 1st Line Support Analyst in the job title.

1 60 (72.29%) Active Directory
2 53 (63.86%) Windows
3 50 (60.24%) Microsoft 365
4 47 (56.63%) Social Skills
5 44 (53.01%) Microsoft Office
6 42 (50.60%) Microsoft
7 32 (38.55%) SLA
7 32 (38.55%) Customer Service
8 28 (33.73%) SharePoint
9 19 (22.89%) Windows 10
10 18 (21.69%) DHCP
10 18 (21.69%) DNS
10 18 (21.69%) Problem-Solving
11 15 (18.07%) Firewall
11 15 (18.07%) Management Information System
11 15 (18.07%) Degree
12 13 (15.66%) Incident Management
12 13 (15.66%) Security Cleared
13 12 (14.46%) WatchGuard
13 12 (14.46%) ServiceNow
13 12 (14.46%) Windows Server
13 12 (14.46%) Microsoft Excel
13 12 (14.46%) Microsoft Exchange
14 11 (13.25%) ITIL
14 11 (13.25%) Cisco
14 11 (13.25%) Analytical Skills
14 11 (13.25%) Microsoft PowerPoint
14 11 (13.25%) Proactive Monitoring
15 10 (12.05%) Data Centre
15 10 (12.05%) Driving Licence

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (33.73%) SharePoint
2 12 (14.46%) Microsoft Exchange
3 1 (1.20%) Confluence
Applications
1 44 (53.01%) Microsoft Office
2 12 (14.46%) Microsoft Excel
3 11 (13.25%) Microsoft PowerPoint
Business Applications
1 2 (2.41%) assyst
Cloud Services
1 50 (60.24%) Microsoft 365
2 10 (12.05%) Mimecast
3 9 (10.84%) Azure
4 7 (8.43%) SaaS
5 2 (2.41%) AWS
6 1 (1.20%) Entra ID
6 1 (1.20%) Power Platform
Communications & Networking
1 18 (21.69%) DHCP
1 18 (21.69%) DNS
2 15 (18.07%) Firewall
3 8 (9.64%) VoIP
4 5 (6.02%) LAN
5 4 (4.82%) Wi-Fi
6 3 (3.61%) VPN
7 2 (2.41%) WAN
8 1 (1.20%) Cisco ASA
8 1 (1.20%) NAS
8 1 (1.20%) SAN
8 1 (1.20%) TCP/IP
8 1 (1.20%) Wireless
Database & Business Intelligence
1 3 (3.61%) SQL Server
2 1 (1.20%) MySQL
2 1 (1.20%) Power BI
Development Applications
1 2 (2.41%) JIRA
General
1 47 (56.63%) Social Skills
2 11 (13.25%) Analytical Skills
3 8 (9.64%) Telecoms
4 5 (6.02%) Law
5 4 (4.82%) Manufacturing
6 3 (3.61%) Finance
6 3 (3.61%) Marketing
6 3 (3.61%) Public Sector
7 2 (2.41%) Electronics
7 2 (2.41%) Inclusion and Diversity
8 1 (1.20%) Documentation Skills
8 1 (1.20%) Retail
8 1 (1.20%) Wearables
Miscellaneous
1 15 (18.07%) Management Information System
2 10 (12.05%) Data Centre
2 10 (12.05%) Driving Licence
3 4 (4.82%) iPad
4 3 (3.61%) Private Cloud
5 2 (2.41%) e-Learning
6 1 (1.20%) CMDB
6 1 (1.20%) Life Science
6 1 (1.20%) NHS
6 1 (1.20%) Onboarding
6 1 (1.20%) Renewable Energy
6 1 (1.20%) Self-Motivation
6 1 (1.20%) Team-Oriented Environment
6 1 (1.20%) Video Conferencing
6 1 (1.20%) Virtual Team
Operating Systems
1 53 (63.86%) Windows
2 19 (22.89%) Windows 10
3 12 (14.46%) Windows Server
4 3 (3.61%) Apple iOS
4 3 (3.61%) Windows Server 2008
5 2 (2.41%) Linux
5 2 (2.41%) Windows 7
5 2 (2.41%) Windows Server 2012
6 1 (1.20%) Mac OS
6 1 (1.20%) Windows Server 2016
6 1 (1.20%) Windows Server 2019
Processes & Methodologies
1 32 (38.55%) Customer Service
2 18 (21.69%) Problem-Solving
3 13 (15.66%) Incident Management
4 11 (13.25%) ITIL
4 11 (13.25%) Proactive Monitoring
5 9 (10.84%) Business Continuity
5 9 (10.84%) Gamification
6 7 (8.43%) Analytics
6 7 (8.43%) ITSM
7 6 (7.23%) Customer Experience
8 5 (6.02%) Disaster Recovery
9 4 (4.82%) Cloud Security
9 4 (4.82%) Service Delivery
10 3 (3.61%) Time Management
11 2 (2.41%) Coaching
11 2 (2.41%) Computer Science
11 2 (2.41%) Digital Marketing
11 2 (2.41%) Mentoring
11 2 (2.41%) Programme Management
11 2 (2.41%) Service Management
Programming Languages
1 2 (2.41%) SQL
Qualifications
1 15 (18.07%) Degree
2 13 (15.66%) Security Cleared
3 2 (2.41%) Computer Science Degree
4 1 (1.20%) A+ Certification
4 1 (1.20%) ITIL Foundation Certificate
4 1 (1.20%) SC Cleared
Quality Assurance & Compliance
1 32 (38.55%) SLA
System Software
1 60 (72.29%) Active Directory
2 3 (3.61%) VMware Infrastructure
3 2 (2.41%) Hyper-V
Systems Management
1 1 (1.20%) Microsoft Intune
Vendors
1 42 (50.60%) Microsoft
2 12 (14.46%) ServiceNow
2 12 (14.46%) WatchGuard
3 11 (13.25%) Cisco
4 10 (12.05%) Dell
4 10 (12.05%) HP
4 10 (12.05%) NetApp
5 4 (4.82%) Veeam
6 3 (3.61%) Apple
6 3 (3.61%) VMware
7 2 (2.41%) SAP
8 1 (1.20%) Salesforce