2nd Line Support Engineer Jobs in the UK excluding London

Second Line Support Engineer
UK > UK excluding London

The median Second Line Support Engineer salary in the UK excluding London is £30,000 per year according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 478 502 632
Rank change year-on-year +24 +130 -86
Permanent jobs requiring a 2nd Line Support Engineer 297 281 228
As % of all permanent jobs advertised in the UK excluding London 0.42% 0.46% 0.32%
As % of the Job Titles category 0.44% 0.51% 0.33%
Number of salaries quoted 293 261 221
10th Percentile £25,500 £24,500 £25,000
25th Percentile £26,500 £27,500 £26,250
Median annual salary (50th Percentile) £30,000 £31,500 £30,000
Median % change year-on-year -4.76% +5.00% +7.14%
75th Percentile £33,750 £35,000 £33,750
90th Percentile £37,500 £38,750 £35,000
UK median annual salary £31,000 £32,500 £31,500
% change year-on-year -4.62% +3.17% +8.62%

All Permanent IT Job Vacancies
UK excluding London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the UK excluding London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK excluding London with a recognized job title 66,742 54,869 68,064
% of permanent jobs with a recognized job title 94.79% 89.26% 95.83%
Number of salaries quoted 47,250 31,160 43,040
10th Percentile £26,750 £29,750 £28,500
25th Percentile £35,000 £38,750 £37,500
Median annual salary (50th Percentile) £50,000 £53,000 £50,000
Median % change year-on-year -5.66% +6.00% +5.26%
75th Percentile £63,750 £68,750 £66,250
90th Percentile £76,250 £82,500 £80,000
UK median annual salary £52,508 £60,000 £60,000
% change year-on-year -12.49% - +9.09%

2nd Line Support Engineer
Job Vacancy Trend in the UK excluding London

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in the UK excluding London.

Job vacancy trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Salary Trend in the UK excluding London

3-month moving average salary quoted in jobs citing 2nd Line Support Engineer in the UK excluding London.

Salary trend for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Salary Histogram in the UK excluding London

Salary distribution for jobs citing 2nd Line Support Engineer in the UK excluding London over the 6 months to 3 May 2024.

Salary histogram for 2nd Line Support Engineer in the UK excluding London

2nd Line Support Engineer
Job Locations in the UK excluding London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support Engineer within the UK excluding London region over the 6 months to 3 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
North of England +88 77 £30,000 +7.14% 13
South East -51 76 £30,000 -3.23% 21
East of England +37 53 £32,500 - 10
South West -21 44 £33,250 -8.90% 14
North West +20 37 £29,000 - 11
Midlands +20 30 £30,000 - 16
North East +17 22 £32,250 +0.78%
West Midlands +23 19 £30,000 -3.23% 11
Yorkshire +80 18 £32,500 +17.75% 2
East Midlands -5 11 £32,500 +8.33% 5
Wales +14 10 £27,500 - 4
Scotland -63 5 £29,000 -9.38% 2
Northern Ireland +30 2 £38,750 +19.23%
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in the UK excluding London

For the 6 months to 3 May 2024, 2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the UK excluding London region featuring 2nd Line Support Engineer in the job title.

1 215 (72.39%) Windows
2 208 (70.03%) Active Directory
3 202 (68.01%) Microsoft
4 199 (67.00%) Microsoft 365
5 143 (48.15%) Azure
6 140 (47.14%) Social Skills
7 106 (35.69%) Windows Server
8 96 (32.32%) Problem-Solving
9 92 (30.98%) VMware
10 91 (30.64%) Windows 10
11 88 (29.63%) SharePoint
12 85 (28.62%) Customer Service
13 74 (24.92%) Microsoft Exchange
14 73 (24.58%) Firewall
15 69 (23.23%) VMware Infrastructure
16 67 (22.56%) Microsoft Intune
17 66 (22.22%) Microsoft Office
18 57 (19.19%) Microsoft Certification
19 53 (17.85%) ITIL
19 53 (17.85%) Hyper-V
20 52 (17.51%) Entra ID
21 40 (13.47%) Degree
22 36 (12.12%) Mac OS
23 33 (11.11%) Linux
24 31 (10.44%) Citrix
25 30 (10.10%) WAN
25 30 (10.10%) Wi-Fi
26 29 (9.76%) LAN
26 29 (9.76%) DNS
26 29 (9.76%) OneDrive

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in the UK excluding London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 88 (29.63%) SharePoint
2 74 (24.92%) Microsoft Exchange
3 6 (2.02%) SharePoint 2010
3 6 (2.02%) SharePoint 2013
4 5 (1.68%) Confluence
5 3 (1.01%) Jupyter
6 1 (0.34%) IBM Notes
Applications
1 66 (22.22%) Microsoft Office
2 9 (3.03%) Microsoft Excel
3 3 (1.01%) Spreadsheet
Business Applications
1 2 (0.67%) Remedy ITSM
2 1 (0.34%) Dynamics AX
2 1 (0.34%) Dynamics CRM
Cloud Services
1 199 (67.00%) Microsoft 365
2 143 (48.15%) Azure
3 52 (17.51%) Entra ID
4 29 (9.76%) OneDrive
5 20 (6.73%) AWS
6 19 (6.40%) GCP
7 4 (1.35%) Dynamics 365
8 3 (1.01%) Azure Sentinel
8 3 (1.01%) Google Workspace
8 3 (1.01%) Mimecast
9 2 (0.67%) Power Platform
9 2 (0.67%) SaaS
10 1 (0.34%) WhatsApp
Communications & Networking
1 73 (24.58%) Firewall
2 30 (10.10%) WAN
2 30 (10.10%) Wi-Fi
3 29 (9.76%) DNS
3 29 (9.76%) LAN
4 25 (8.42%) VLAN
5 21 (7.07%) Network Security
6 20 (6.73%) DHCP
6 20 (6.73%) VPN
7 19 (6.40%) SAN
7 19 (6.40%) TCP/IP
8 16 (5.39%) VoIP
9 13 (4.38%) Internet
9 13 (4.38%) Remote Desktop
10 7 (2.36%) NAS
11 6 (2.02%) Intranet
12 4 (1.35%) Ethernet
12 4 (1.35%) PBX
12 4 (1.35%) Wireless
13 3 (1.01%) SMTP
Database & Business Intelligence
1 27 (9.09%) SQL Server
2 14 (4.71%) Amazon RDS
3 8 (2.69%) MariaDB
3 8 (2.69%) MySQL
4 3 (1.01%) Metabase
5 1 (0.34%) Power BI
Development Applications
1 10 (3.37%) JIRA
2 3 (1.01%) Visual Studio Code
General
1 140 (47.14%) Social Skills
2 26 (8.75%) Analytical Skills
3 22 (7.41%) Finance
3 22 (7.41%) Organisational Skills
4 14 (4.71%) Manufacturing
5 10 (3.37%) Law
6 9 (3.03%) Documentation Skills
7 7 (2.36%) Legal
7 7 (2.36%) Telecoms
8 6 (2.02%) Retail
9 2 (0.67%) Inclusion and Diversity
10 1 (0.34%) Electronics
10 1 (0.34%) Financial Institution
10 1 (0.34%) Marketing
10 1 (0.34%) Public Sector
10 1 (0.34%) Tech for Good
Libraries, Frameworks & Software Standards
1 4 (1.35%) Cocoa
2 2 (0.67%) .NET
2 2 (0.67%) XML
3 1 (0.34%) CSS
3 1 (0.34%) JSON
3 1 (0.34%) Web Services
Miscellaneous
1 28 (9.43%) Driving Licence
2 21 (7.07%) Onboarding
3 11 (3.70%) Enterprise Storage
4 8 (2.69%) Clustering
4 8 (2.69%) EPoS
5 7 (2.36%) iPad
5 7 (2.36%) Self-Motivation
6 6 (2.02%) Smartphone
7 5 (1.68%) Management Information System
8 4 (1.35%) Replication
9 3 (1.01%) Apple TV
9 3 (1.01%) Raspberry Pi
10 1 (0.34%) BYOD
10 1 (0.34%) Client/Server
10 1 (0.34%) Hybrid Cloud
10 1 (0.34%) iPhone
10 1 (0.34%) Life Science
10 1 (0.34%) Public Cloud
10 1 (0.34%) Team-Oriented Environment
10 1 (0.34%) Video Conferencing
Operating Systems
1 215 (72.39%) Windows
2 106 (35.69%) Windows Server
3 91 (30.64%) Windows 10
4 36 (12.12%) Mac OS
5 33 (11.11%) Linux
6 21 (7.07%) Windows Server 2012
7 15 (5.05%) Apple iOS
8 13 (4.38%) Android
9 11 (3.70%) Windows Server 2019
10 7 (2.36%) Windows 7
10 7 (2.36%) Windows Server 2016
11 5 (1.68%) CentOS
12 1 (0.34%) Windows 8
12 1 (0.34%) Windows Mobile
12 1 (0.34%) Windows NT
12 1 (0.34%) Windows Server 2008
12 1 (0.34%) Windows XP
Processes & Methodologies
1 96 (32.32%) Problem-Solving
2 85 (28.62%) Customer Service
3 53 (17.85%) ITIL
4 27 (9.09%) Incident Management
5 24 (8.08%) Computer Science
6 19 (6.40%) Mobile Device Management
7 15 (5.05%) Infrastructure Engineering
8 14 (4.71%) Service Delivery
9 12 (4.04%) Change Management
9 12 (4.04%) ITSM
9 12 (4.04%) Project Delivery
10 11 (3.70%) Antivirus Management
10 11 (3.70%) Desktop Virtualisation
10 11 (3.70%) Kalman Filter
10 11 (3.70%) Mentoring
10 11 (3.70%) Server Management
11 10 (3.37%) Problem Management
12 9 (3.03%) Continuous Improvement
12 9 (3.03%) Line Management
12 9 (3.03%) Service Management
Programming Languages
1 24 (8.08%) PowerShell
2 9 (3.03%) SQL
3 2 (0.67%) Python
4 1 (0.34%) Bash
4 1 (0.34%) JavaScript
4 1 (0.34%) Perl
Qualifications
1 57 (19.19%) Microsoft Certification
2 40 (13.47%) Degree
3 27 (9.09%) A+ Certification
4 26 (8.75%) Security Cleared
5 25 (8.42%) DBS Check
5 25 (8.42%) SC Cleared
6 23 (7.74%) Computer Science Degree
7 21 (7.07%) MCP
8 15 (5.05%) Azure Certification
9 10 (3.37%) Network+ Certification
10 8 (2.69%) CompTIA Security+
11 7 (2.36%) MCSE
12 6 (2.02%) HND
12 6 (2.02%) MCITP
13 4 (1.35%) MCDST
14 3 (1.01%) CCNA
14 3 (1.01%) Cisco Certification
15 1 (0.34%) DV Cleared
15 1 (0.34%) ITIL Certification
15 1 (0.34%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 19 (6.40%) SLA
2 1 (0.34%) Cyber Essentials
2 1 (0.34%) GDPR
2 1 (0.34%) ISO/IEC 27001
2 1 (0.34%) PCI DSS
System Software
1 208 (70.03%) Active Directory
2 69 (23.23%) VMware Infrastructure
3 53 (17.85%) Hyper-V
4 14 (4.71%) VMware ESXi
5 13 (4.38%) Virtual Desktop
6 8 (2.69%) vSphere
7 6 (2.02%) VMware Workstation
7 6 (2.02%) XenApp
7 6 (2.02%) XenDesktop
Systems Management
1 67 (22.56%) Microsoft Intune
2 24 (8.08%) SCCM
3 9 (3.03%) vCenter Server
4 8 (2.69%) Failover Clustering
4 8 (2.69%) Jamf Pro
5 7 (2.36%) Autotask
6 6 (2.02%) SmoothWall
7 1 (0.34%) AirWatch
7 1 (0.34%) Ansible
7 1 (0.34%) Dell DRAC
7 1 (0.34%) FortiGate
7 1 (0.34%) Opsgenie
7 1 (0.34%) Puppet
7 1 (0.34%) SCOM
7 1 (0.34%) SCVMM
Vendors
1 202 (68.01%) Microsoft
2 92 (30.98%) VMware
3 31 (10.44%) Citrix
4 23 (7.74%) Cisco
5 22 (7.41%) Apple
6 20 (6.73%) Sophos
6 20 (6.73%) Veeam
7 18 (6.06%) HP
8 17 (5.72%) Google
9 13 (4.38%) Dell
10 8 (2.69%) Datto
11 7 (2.36%) Remedy
12 6 (2.02%) ESET
12 6 (2.02%) ServiceNow
12 6 (2.02%) Symantec
13 5 (1.68%) Draytek
13 5 (1.68%) Meraki
14 4 (1.35%) Salesforce
15 3 (1.01%) Barracuda Networks
15 3 (1.01%) Sage