The first table below looks at the demand for the Desktop Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Desktop Support in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles currently tracked.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Desktop Support
Rank 458 410 433
Rank change year-on-year
-48 +23
Permanent jobs requiring a Desktop Support 471 633 557
As % of all permanent IT jobs located in the UK 0.436% 0.525% 0.448%
As % of the Job Titles category 0.462% 0.553% 0.475%
Number of salaries quoted 383 540 500
Average salary £27,500 £27,000 £26,000
Average salary % change year-on-year
+1.85% +3.84%
90% offered a salary of more than £20,000 £20,500 £20,500
10% offered a salary of more than £40,000 £41,692 £37,500
UK excluding London average salary £25,000 £25,000 £24,000
% change year-on-year
- +4.16%
All Job Titles
UK
Permanent IT job ads with a match in the
Job Titles category
102035 114410 117207
As % of all permanent IT jobs located in the UK 94.41% 94.80% 94.20%
Number of salaries quoted 84835 98106 99148
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £27,500 £26,500
10% offered a salary of more than £67,500 £72,500 £70,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%

Desktop Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Desktop Support within the UK as a proportion of the total demand within the Job Titles category.

Desktop Support Jobs Demand Trend

Desktop Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Desktop Support within the UK.

Desktop Support Salary Trend

Desktop Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Desktop Support over the 3 months to 24 May 2013 within the UK.

Desktop Support Salary Histogram

Desktop Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Desktop Support within the UK over the 3 months to 24 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
England -53 453 £27,500 -
London -41 237 £30,000 +1.69%
South East 0 87 £25,000 -3.84%
City of London -29 84 £32,500 +10.16%
Berkshire +19 36 £25,000 -3.84%
Yorkshire +11 26 £21,000 +2.43%
East of England -25 25 £25,375 -6.01%
West Midlands -7 22 £27,500 +30.95%
North West 0 21 £25,750 +14.44%
Surrey -9 17 £28,000 +7.69%
South West 0 15 £24,250 -5.82%
East Midlands +1 14 £24,000 +20.00%
West Yorkshire -2 12 £18,000 -21.73%
Reading -4 12 £30,000 +15.38%
Hertfordshire -7 12 £29,000 +9.43%
Manchester -17 12 £20,500 -8.88%
Hampshire -4 11 £24,500 -7.54%
Birmingham -12 11 £27,500 +7.84%
Bracknell - 11 - -
Scotland -10 10 £26,000 +4.00%
Oxfordshire -13 9 £22,500 +1.12%
Leeds -16 9 £25,500 +10.86%
North East +9 8 £19,000 -28.30%
Northamptonshire +4 8 £26,000 +15.55%
Coventry -21 8 £22,500 -6.25%
Slough - 8 £21,500 -
South Yorkshire +20 7 £21,500 +26.47%
Essex +8 7 £30,000 -
Tyne and Wear 0 6 £19,000 -28.30%
Newcastle upon Tyne -4 6 £19,000 -28.30%

Desktop Support
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs within the UK that cited Desktop Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support in their job title.

1 783 (81.56%) Windows
2 514 (53.54%) Microsoft
3 461 (48.02%) Active Directory
4 399 (41.56%) Windows 7
5 372 (38.75%) MS Office
6 349 (36.35%) Windows XP
7 310 (32.29%) MS Excel
8 254 (26.46%) Blackberry
9 210 (21.88%) ITIL
10 207 (21.56%) Microsoft Certification
11 196 (20.42%) Citrix
11 196 (20.42%) Finance
12 194 (20.21%) MS Exchange
13 173 (18.02%) Windows Server 2008
14 155 (16.15%) Windows Server 2003
15 145 (15.10%) TCP/IP
16 129 (13.44%) VMware
17 120 (12.50%) MCSE
18 114 (11.88%) DNS
18 114 (11.88%) HP
19 107 (11.15%) MCP
20 94 (9.792%) LAN
21 93 (9.688%) DHCP
22 90 (9.375%) Apple
22 90 (9.375%) Degree
23 87 (9.063%) Blackberry Enterprise Server
24 86 (8.958%) Banking
25 85 (8.854%) SLA
26 84 (8.750%) Bloomberg
27 83 (8.646%) SCCM

Desktop Support
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs within the UK that cited Desktop Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Desktop Support in their job title. Up to 20 skills are shown per category.

Application Development
1 17 (1.771%) Application Packaging
2 11 (1.146%) .NET
3 10 (1.042%) COM
4 8 (0.833%) Apache Flex
4 8 (0.833%) HTML5
5 6 (0.625%) ASP.NET
6 5 (0.521%) HTML
7 2 (0.208%) X-Windows
7 2 (0.208%) LAMP
7 2 (0.208%) Web Services
7 2 (0.208%) Software Packaging
8 1 (0.104%) XML
8 1 (0.104%) ODBC
8 1 (0.104%) ASP
Application Platforms
1 194 (20.21%) MS Exchange
2 87 (9.063%) Blackberry Enterprise Server
3 72 (7.500%) Exchange Server 2010
4 49 (5.104%) Exchange Server 2007
5 45 (4.688%) Lotus Notes
6 39 (4.063%) Exchange Server 2003
7 36 (3.750%) SharePoint
8 15 (1.563%) Lync
9 14 (1.458%) IIS
10 12 (1.250%) WorkSite
11 8 (0.833%) SharePoint 2010
12 5 (0.521%) CMS
13 3 (0.313%) BizTalk Server
14 2 (0.208%) ArcGIS
14 2 (0.208%) Lotus Domino
15 1 (0.104%) Amazon EC2
15 1 (0.104%) Windows Azure
15 1 (0.104%) Amazon AWS
15 1 (0.104%) Drupal
15 1 (0.104%) Office Communications Server
Applications
1 372 (38.75%) MS Office
2 310 (32.29%) MS Excel
3 33 (3.438%) MS PowerPoint
4 14 (1.458%) Google Apps
5 9 (0.938%) Office 365
6 8 (0.833%) MS Visio
7 3 (0.313%) Spreadsheet
7 3 (0.313%) MS Project
7 3 (0.313%) Acrobat
8 1 (0.104%) Photoshop
8 1 (0.104%) QuarkXPress
Business Applications
1 3 (0.313%) SAP CCM
2 2 (0.208%) Endur
2 2 (0.208%) Changepoint
2 2 (0.208%) 3000 Xtra
2 2 (0.208%) Aligne
3 1 (0.104%) Remedy ITSM
3 1 (0.104%) Summit
3 1 (0.104%) Front Arena
3 1 (0.104%) Visualfiles
3 1 (0.104%) assyst
3 1 (0.104%) Dynamics CRM
Communications & Networking
1 145 (15.10%) TCP/IP
2 114 (11.88%) DNS
3 94 (9.792%) LAN
4 93 (9.688%) DHCP
5 80 (8.333%) WAN
6 73 (7.604%) VPN
7 49 (5.104%) Wireless
7 49 (5.104%) VoIP
8 44 (4.583%) Firewall
9 40 (4.167%) IP Telephony
10 33 (3.438%) Internet
11 22 (2.292%) SAN
12 17 (1.771%) VLAN
13 16 (1.667%) Wi-Fi
13 16 (1.667%) Network Security
14 9 (0.938%) Broadband
14 9 (0.938%) HTTP
15 8 (0.833%) MPLS
15 8 (0.833%) Intranet
15 8 (0.833%) ADSL
Database & Business Intelligence
1 53 (5.521%) SQL Server
2 13 (1.354%) SQL Server 2008
3 12 (1.250%) SQL Server 2005
4 6 (0.625%) Crystal Reports
5 4 (0.417%) GIS
5 4 (0.417%) MS Access
6 3 (0.313%) MySQL
7 2 (0.208%) PostgreSQL
7 2 (0.208%) SQL Server 2000
7 2 (0.208%) MongoDB
8 1 (0.104%) Oracle 8/8i
8 1 (0.104%) OLTP
8 1 (0.104%) EDMS
Development Applications
1 9 (0.938%) Subversion
2 8 (0.833%) JIRA
2 8 (0.833%) TeamCity
2 8 (0.833%) Git (software)
3 6 (0.625%) MSI
4 2 (0.208%) InstallShield
General
1 196 (20.42%) Finance
2 86 (8.958%) Banking
3 53 (5.521%) Telecoms
4 49 (5.104%) Law
5 37 (3.854%) Retail
6 31 (3.229%) Back Office
6 31 (3.229%) Legal
6 31 (3.229%) Investment Banking
7 26 (2.708%) Front Office
8 19 (1.979%) Advertising
9 12 (1.250%) German Language
10 11 (1.146%) French Language
10 11 (1.146%) Financial Institution
11 10 (1.042%) Marketing
12 8 (0.833%) Publishing
13 5 (0.521%) Pharmaceutical
14 3 (0.313%) Music
14 3 (0.313%) Local Government
14 3 (0.313%) Games
14 3 (0.313%) Manufacturing
Miscellaneous
1 254 (26.46%) Blackberry
2 38 (3.958%) iPhone
3 28 (2.917%) Computer Science
4 27 (2.813%) iPad
5 25 (2.604%) Hedge funds
6 15 (1.563%) PDA
7 14 (1.458%) Thin Client
7 14 (1.458%) Fat Client
8 12 (1.250%) Management Information System
8 12 (1.250%) Video Conferencing
9 9 (0.938%) Replication
10 8 (0.833%) Handset
10 8 (0.833%) Client/Server
11 7 (0.729%) SaaS
11 7 (0.729%) Mainframe
12 6 (0.625%) Smartphone
13 5 (0.521%) Mathematics
13 5 (0.521%) EPoS
13 5 (0.521%) AS400
14 4 (0.417%) Fixed Income
Operating Systems
1 783 (81.56%) Windows
2 399 (41.56%) Windows 7
3 349 (36.35%) Windows XP
4 173 (18.02%) Windows Server 2008
5 155 (16.15%) Windows Server 2003
6 74 (7.708%) Windows Vista
7 61 (6.354%) Linux
8 47 (4.896%) Mac OS X
9 34 (3.542%) Windows 8
10 17 (1.771%) Mac OS
11 16 (1.667%) Windows 2000
12 14 (1.458%) Windows 2000 Server
13 13 (1.354%) Android
14 12 (1.250%) Apple iOS
15 8 (0.833%) UNIX
15 8 (0.833%) Windows Server 2012
16 7 (0.729%) Ubuntu
17 6 (0.625%) Red Hat Enterprise Linux
18 5 (0.521%) Solaris
19 4 (0.417%) Windows NT
Processes & Methodologies
1 210 (21.88%) ITIL
2 37 (3.854%) Service Delivery
3 36 (3.750%) Software Deployment
4 33 (3.438%) Incident Management
5 32 (3.333%) Software Distribution
6 27 (2.813%) Problem Management
7 25 (2.604%) Migration
8 23 (2.396%) Disaster Recovery
9 22 (2.292%) Asset Management
10 20 (2.083%) Document Management
11 19 (1.979%) Service Management
12 18 (1.875%) Change Management
13 17 (1.771%) Time Management
13 17 (1.771%) CRM
14 16 (1.667%) Project Planning
14 16 (1.667%) Investment Management
15 12 (1.250%) Project Management
16 10 (1.042%) Workflow
16 10 (1.042%) User Acceptance Testing
16 10 (1.042%) ITIL V3
Programming Languages
1 65 (6.771%) SQL
2 22 (2.292%) VBScript
3 19 (1.979%) Java
4 14 (1.458%) PowerShell
5 12 (1.250%) C
5 12 (1.250%) VB
6 10 (1.042%) Perl
7 9 (0.938%) T-SQL
8 8 (0.833%) Python
8 8 (0.833%) JavaScript
8 8 (0.833%) VBA
9 7 (0.729%) Bash shell
10 4 (0.417%) Shell Script
10 4 (0.417%) C#
11 3 (0.313%) PHP
12 1 (0.104%) Korn
12 1 (0.104%) AWK
12 1 (0.104%) MATLAB
Qualifications
1 207 (21.56%) Microsoft Certification
2 120 (12.50%) MCSE
3 107 (11.15%) MCP
4 90 (9.375%) Degree
5 75 (7.813%) MCITP
6 48 (5.000%) MCDST
7 47 (4.896%) MCSA
8 40 (4.167%) Security Cleared
9 34 (3.542%) SC Cleared
10 21 (2.188%) A+ Certification
11 15 (1.563%) HP APS
12 12 (1.250%) ITIL Certification
12 12 (1.250%) Cisco Certification
13 11 (1.146%) CCNA
14 9 (0.938%) MCTS
15 5 (0.521%) CCA
16 3 (0.313%) VMware Certified Professional (VCP)
16 3 (0.313%) Citrix Certification
17 2 (0.208%) Network+ Certification
17 2 (0.208%) MOS
Quality Assurance & Compliance
1 85 (8.854%) SLA
2 5 (0.521%) ISO/IEC 27001
3 3 (0.313%) ISO 9001
4 2 (0.208%) Sarbanes-Oxley
5 1 (0.104%) ISO/IEC 20000
System Software
1 461 (48.02%) Active Directory
2 76 (7.917%) VMware Infrastructure
3 40 (4.167%) XenApp
4 27 (2.813%) Hyper-V
5 18 (1.875%) Citrix Presentation Server
6 11 (1.146%) XenDesktop
6 11 (1.146%) VMware ESX
7 10 (1.042%) Terminal Services
8 8 (0.833%) vSphere
9 6 (0.625%) Samba
9 6 (0.625%) Xen
10 5 (0.521%) Terminal Server
10 5 (0.521%) Microsoft App-V
11 3 (0.313%) XenServer
11 3 (0.313%) VMware ESXi
11 3 (0.313%) VMware Workstation
11 3 (0.313%) ISA Server
12 1 (0.104%) VMware Server
Systems Management
1 83 (8.646%) SCCM
2 35 (3.646%) Systems Management Server (SMS)
3 34 (3.542%) Backup Exec
4 23 (2.396%) OpenView Configuration Management
5 20 (2.083%) WSUS
6 17 (1.771%) Norton AntiVirus
7 13 (1.354%) ServiceCenter
8 9 (0.938%) SCOM
9 7 (0.729%) DameWare
10 6 (0.625%) Sysprep
11 4 (0.417%) Tivoli
11 4 (0.417%) HP SIM
11 4 (0.417%) McAfee ePO
12 3 (0.313%) MOM
12 3 (0.313%) NetBackup
13 2 (0.208%) OpenView
13 2 (0.208%) Business Desktop Deployment
13 2 (0.208%) Puppet
13 2 (0.208%) Tivoli Endpoint Manager
14 1 (0.104%) Cisco CUCM
Vendors
1 514 (53.54%) Microsoft
2 196 (20.42%) Citrix
3 129 (13.44%) VMware
4 114 (11.88%) HP
5 90 (9.375%) Apple
6 84 (8.750%) Bloomberg
7 71 (7.396%) Cisco
8 66 (6.875%) Reuters
9 56 (5.833%) Dell
10 46 (4.792%) Lotus
11 42 (4.375%) Symantec
12 39 (4.063%) Remedy
13 37 (3.854%) McAfee
14 34 (3.542%) Avaya
15 29 (3.021%) Fidessa
16 26 (2.708%) Sophos
17 23 (2.396%) Fujitsu
18 17 (1.771%) Adobe
19 14 (1.458%) Google
20 13 (1.354%) LANDesk
County Durham, North East
Due to the growth of the business, they require a Desktop Support Analyst to work on a Part-time basis (9am-1pm, Mon-Fri) in their impressive premises...
Salary: £20000.00 - £22000.00 per annum + benefits
Posted: 1 May 2013
Aylesbury, Buckinghamshire
In order to be suitable for this role you must have an excellent understanding of Windows XP/7 and MS Office, coupled with a basic understanding of software...
Ashdown IT
Salary: £20000 - £22000 per annum
Posted: 20 May 2013
Fleetwood, Lancashire
Key Responsibilities *Must have excellent Microsoft Experience, Windows XP through to Win7, Office 2003 to 2010 *Installation and support of bespoke applications. *Proven Software / Hardware support Skills - at...
Lorien Resourcing
Posted: 22 May 2013
Leeds, West Yorkshire
As a Service Desk Analyst you will beresponsible for 1 st and 2 nd line technical support withina windows environment.You will bedealing with problem resolution and working...
4it Recruitment Ltd
Salary: Up to £18,000 per annum plus benefits
Posted: 21 May 2013
London
PRINCIPAL RESPONSIBILITIES- First point of contact for all support of hardware and software problems- Logging of desktop support, printers and service problems- Resolution of desktop support problems - Monitoring...
Michael Page
Salary: GBP22000 to GBP27000 per annum
Posted: 23 May 2013
Galashiels, Borders, Scotland
1st / 2nd line technical support engineer required for a desktop support role with a fast growing company, accessible from Edinburgh. Supporting all the latest Microsoft technologies. Opportunity to...
Cathcart Associates
Salary: £18000 - £27500 per annum
Posted: 1 May 2013
London
Windows XP, Windows 7 * Windows 2003 and Windows 2008 Server * Exchange Server and Outlook 2007/2010 * Good customer facing skills and phone skills * Active Directory, Group Policy * Service...
Premier Group Recruitment
Salary: £30000.00 - £30000.00
Posted: 20 May 2013
London
You will need to be able to resolve 1st line incidents such as application issues in MS Office including Outlook, managing user profiles and permissions in AD, and...
Ashdown IT
Salary: £20000 - £24000 per annum + Benefits
Posted: 24 May 2013
Walsall, West Midlands
The ideal candidate will excellent knowledge of the operating systems in use, currently MS, Windows 2000, XP & 7 Client, excellent knowledge of the standard applications in use such...
Hays Specialist Recruitment Ltd
Salary: £20000.00 - £25000.00 per annum
Posted: 16 May 2013
City of London
This is an excellent chance for someone to gain a fantastic insight and business knowledge of Equities trading in the front and middle office. To be considered for...
harringtonstarr
Salary: £45000 - £50000 per annum + Bonus and Benefits
Posted: 23 May 2013
City, London
To be considered for the role of - Desktop Support, Desktop Engineer, Equities Trade Support, Fidessa, Windows, Active Directory, SQL, Financial Technology - You will need skills and experience in...
Harrington Starr
Salary: £45000 - £50000 per annum + Bonus and Benefits
Posted: 22 May 2013
London
You will be the first point of contact for IT, providing general IT troubleshooting, resolving queries by email, phone and remote support and will require good Windows, AD,...
Ashdown IT
Salary: £28000 - £35000 per annum + package
Posted: 23 May 2013
Prestwick, Scotland
You will provide a positive experience to their users by resolving queries, complaints and problems that arise during the normal course of using an IT service - focusing on...
Capita Resourcing Ltd
Salary: £20000 - £30000 per annum + Benefits
Posted: 25 May 2013
London
Technical skills required: - Must have good working knowledge of Windows/ Citrix and MAC operating systems... - Working knowledge of MS Office including 2010. - Knowledge of TCP/IP standards and...
Allied Worldwide Limited
Salary: Highly competitive
Posted: 21 May 2013
Slough, Berkshire
20,000 - £25,000 (Depending on Experience) -Slough, Berkshire 2nd Line Desktop Support Engineer with experience of Windows server, Active Directory, Exchange server, and Cisco products including switching,...
Circle Recruitment
Salary: £20000 - £25000 per annum
Posted: 21 May 2013
Southampton, Hampshire
You will take responsibility of a technical team and vendor management within an ITIL, Windows XP/7 Desktop Support Technical environment... You will be familiar with team management...
Redrock Consulting Ltd
Salary: £35000 - £45000 per annum + Excellent Benefits
Posted: 21 May 2013
West London
Primary areas of support include: * PC/Hardware Troubleshooting * Operating Systems: Windows XP/ 7 * MS Office and Exchange 2010 * Active Directory * Telecoms Support Candidates must have very good interpersonal...
Ashdown IT
Salary: £20000 - £30000 per annum + benefits
Posted: 22 May 2013
London
Job Purpose : 1st / 2ND Line Support... You will be given the chance to be involved with more 2nd line based work, whilst being put through multiple technology specific...
Premier Group Recruitment
Salary: £24000.00 - £25000.00
Posted: 22 May 2013
Lincolnshire
Windows XP / Vista - Citrix - Active Directory - User support Hands-on - Networking - MS Office - Career minded - excellent company Through success and the winning of new business, our client, a...
Senitor Associates
Salary: £18000 - £23000 per annum + excellent benefits
Posted: 24 May 2013
Gloucestershire, South West
DESKTOP SUPPORT TECHNICIAN - £25,000 - GLOUCESTERSHIREMicrosoft / Windows 7 / Remote Administration / Software / Desktop / Support / ITIL / Microsoft Word 2010 / AV / Framework / McAfee / SCCMMy client is requiring a desktop technician to...
OPUS
Salary: GBP25000 per annum
Posted: 30 April 2013
London
You will have good networking skills (TCP/IP, DNS, DHCP) and a strong technical working knowledge of supporting a Windows Environment including Active Directory and Exchange... Key technologies: *...
Senitor Associates
Salary: £25000 - £32000 per annum
Posted: 22 May 2013
Derbyshire
It is essential to have broad technical support experience including Windows Desktop and Server, Active Directory (security permissions), virtual machines, MS Office as well as general networking (TCP/...
Ashdown IT
Salary: £24000 - £31000 per annum + bonus,pension,BUPA
Posted: 23 May 2013
South East England
Experience of supporting a range of hardware and software is essential including; - Laptops, Desktops, iPads, Blackberry's, Wireless Routers, Printers.- Windows 7, Windows XP, Office 2003/2007/2010,...
Montash Associates
Salary: £200 - £250 per annum + Negotiable
Posted: 10 May 2013
United Kingdom,London
Additionally, project work opportunities may be presented.Expectations andQualifications:- 1st & 2nd line Remote / Desktop support experience.- Mobile technology experience including smartphone and laptops support.- Working understanding of MS...
Bloomberg
Posted: 25 May 2013
London
Additionally, project work opportunities may be presented.Expectations andQualifications:- 1st & 2nd line Remote / Desktop support experience.- Mobile technology experience including smartphone and laptops support.- Working understanding of MS...
Bloomberg
Posted: 25 May 2013