Support Engineer
UK

The median Support Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 27 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
27 Apr 2024
Same period 2023 Same period 2022
Rank 96 156 249
Rank change year-on-year +60 +93 -79
Permanent jobs requiring a Support Engineer 2,697 2,454 2,518
As % of all permanent jobs advertised in the UK 2.75% 2.34% 1.63%
As % of the Job Titles category 2.91% 2.56% 1.70%
Number of salaries quoted 2,380 1,965 2,200
10th Percentile £24,000 £25,000 £23,975
25th Percentile £26,750 £27,750 £27,125
Median annual salary (50th Percentile) £32,500 £33,500 £33,375
Median % change year-on-year -2.99% +0.37% -1.84%
75th Percentile £42,500 £40,250 £43,750
90th Percentile £51,750 £50,750 £57,500
UK excluding London median annual salary £32,000 £32,000 £31,500
% change year-on-year - +1.59% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 92,756 95,826 148,057
% of permanent jobs with a recognized job title 94.61% 91.56% 96.06%
Number of salaries quoted 66,592 60,202 85,221
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,550 £60,000 £60,000
Median % change year-on-year -12.42% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £52,500 £50,000
% change year-on-year -4.76% +5.00% +5.26%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

Salary distribution for jobs citing Support Engineer over the 6 months to 27 April 2024.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 27 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +61 2,473 £32,500 -2.99% 593
UK excluding London +43 2,250 £32,000 - 511
South East +26 671 £34,000 +7.94% 130
Work from Home +23 616 £35,000 - 143
London +12 408 £40,000 +5.26% 125
Midlands +72 403 £30,000 - 97
North of England +50 401 £30,000 -3.23% 106
South West +18 365 £33,000 +1.54% 83
West Midlands +82 226 £30,000 -7.69% 50
East of England +31 221 £31,000 -3.88% 53
Yorkshire +72 175 £32,500 +8.33% 31
East Midlands +34 172 £30,000 +7.14% 47
North West +8 171 £28,000 -8.77% 67
Scotland -47 88 £28,250 -14.39% 34
Wales +47 60 £28,290 -11.59% 14
North East +29 55 £32,500 -0.76% 10
Northern Ireland +29 32 £35,000 - 8
Isle of Man - 12 £43,750 -

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 27 April 2024, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 1,427 (52.91%) Windows
2 1,217 (45.12%) Microsoft
3 1,171 (43.42%) Microsoft 365
4 1,054 (39.08%) Active Directory
5 828 (30.70%) Social Skills
6 805 (29.85%) Azure
7 620 (22.99%) Windows Server
8 573 (21.25%) Customer Service
9 539 (19.99%) Problem-Solving
10 473 (17.54%) Firewall
11 457 (16.94%) VMware
12 437 (16.20%) Microsoft Exchange
13 430 (15.94%) Windows 10
14 414 (15.35%) ITIL
15 405 (15.02%) Microsoft Office
16 356 (13.20%) Degree
17 328 (12.16%) SharePoint
18 326 (12.09%) Finance
19 322 (11.94%) VMware Infrastructure
20 312 (11.57%) SQL
21 303 (11.23%) Linux
22 301 (11.16%) Hyper-V
22 301 (11.16%) Microsoft Intune
23 300 (11.12%) Entra ID
24 271 (10.05%) DNS
25 243 (9.01%) Cisco
26 223 (8.27%) Driving Licence
27 219 (8.12%) SLA
27 219 (8.12%) SQL Server
28 207 (7.68%) Analytical Skills

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 437 (16.20%) Microsoft Exchange
2 328 (12.16%) SharePoint
3 35 (1.30%) Confluence
4 32 (1.19%) IIS
5 28 (1.04%) Skype for Business
6 26 (0.96%) Exchange Server 2013
7 24 (0.89%) Apache
8 22 (0.82%) Exchange Server 2010
9 15 (0.56%) Tomcat
10 14 (0.52%) Exchange Server 2007
11 11 (0.41%) CMS
12 9 (0.33%) WebSphere
13 7 (0.26%) SharePoint 2010
13 7 (0.26%) SharePoint 2013
14 6 (0.22%) Exchange Server 2000
14 6 (0.22%) WordPress
15 4 (0.15%) JBoss
15 4 (0.15%) Jupyter
15 4 (0.15%) SAS
16 2 (0.074%) Blackberry Enterprise Server
Applications
1 405 (15.02%) Microsoft Office
2 99 (3.67%) Microsoft Excel
3 42 (1.56%) Microsoft PowerPoint
4 8 (0.30%) Spreadsheet
5 4 (0.15%) Microsoft Project
6 3 (0.11%) AutoCAD
6 3 (0.11%) InfoPath
6 3 (0.11%) SPSS
6 3 (0.11%) Trello
7 2 (0.074%) Revit
8 1 (0.037%) MS Visio
Business Applications
1 7 (0.26%) Dynamics CRM
2 5 (0.19%) Sage X3
3 4 (0.15%) Salesforce CRM
4 3 (0.11%) Eikon
5 2 (0.074%) Carpe Diem
5 2 (0.074%) Oracle Receivables
5 2 (0.074%) Remedy ITSM
6 1 (0.037%) Dynamics AX
6 1 (0.037%) Dynamics NAV
6 1 (0.037%) Elite 3E
6 1 (0.037%) JDE EnterpriseOne
6 1 (0.037%) Payment Gateway
6 1 (0.037%) SAP ERP
Cloud Services
1 1,171 (43.42%) Microsoft 365
2 805 (29.85%) Azure
3 300 (11.12%) Entra ID
4 138 (5.12%) AWS
5 130 (4.82%) OneDrive
6 56 (2.08%) GCP
7 55 (2.04%) SaaS
8 45 (1.67%) Mimecast
9 32 (1.19%) Power Platform
10 31 (1.15%) Google Workspace
10 31 (1.15%) IaaS
11 25 (0.93%) Dynamics 365
12 24 (0.89%) WhatsApp
13 20 (0.74%) PaaS
14 17 (0.63%) OpenShift
15 11 (0.41%) Azure Sentinel
16 10 (0.37%) Power Automate
17 9 (0.33%) Azure Monitor
17 9 (0.33%) PowerApps
17 9 (0.33%) Serverless
Communications & Networking
1 473 (17.54%) Firewall
2 271 (10.05%) DNS
3 203 (7.53%) DHCP
4 188 (6.97%) WAN
5 178 (6.60%) Wi-Fi
6 177 (6.56%) TCP/IP
7 176 (6.53%) LAN
8 165 (6.12%) VPN
9 150 (5.56%) Wireless
10 131 (4.86%) VoIP
11 126 (4.67%) VLAN
12 118 (4.38%) SAN
13 77 (2.86%) Remote Desktop
14 66 (2.45%) Internet
15 53 (1.97%) Network Security
16 35 (1.30%) PBX
17 33 (1.22%) Cisco IOS
17 33 (1.22%) Skype
18 25 (0.93%) Ethernet
18 25 (0.93%) NAS
Database & Business Intelligence
1 219 (8.12%) SQL Server
2 81 (3.00%) MySQL
3 58 (2.15%) Amazon RDS
4 39 (1.45%) PostgreSQL
5 30 (1.11%) MongoDB
6 20 (0.74%) Relational Database
7 14 (0.52%) Power BI
8 10 (0.37%) DB2
8 10 (0.37%) MariaDB
9 6 (0.22%) SQL Server Analysis Services
9 6 (0.22%) SQL Server Reporting Services
10 5 (0.19%) Azure SQL Database
10 5 (0.19%) Pentaho
11 4 (0.15%) Metabase
11 4 (0.15%) Oracle Database
11 4 (0.15%) SQL Server Integration Services
12 3 (0.11%) Big Data
12 3 (0.11%) EDRMS
12 3 (0.11%) GIS
12 3 (0.11%) RDBMS
Development Applications
1 80 (2.97%) JIRA
2 23 (0.85%) Bitbucket
3 17 (0.63%) IBM UrbanCode
3 17 (0.63%) Jenkins
4 14 (0.52%) Eclipse
5 10 (0.37%) Git
6 9 (0.33%) Visual Studio
7 4 (0.15%) GitLab
7 4 (0.15%) Visual Studio Code
8 3 (0.11%) MSI
8 3 (0.11%) Octopus Deploy
8 3 (0.11%) TeamCity
9 2 (0.074%) HP UFT
9 2 (0.074%) Hudson
9 2 (0.074%) IntelliJ
9 2 (0.074%) JMeter
9 2 (0.074%) LoadRunner
9 2 (0.074%) MSTest
9 2 (0.074%) Selenium
9 2 (0.074%) Team Foundation Server
General
1 828 (30.70%) Social Skills
2 326 (12.09%) Finance
3 207 (7.68%) Analytical Skills
4 171 (6.34%) Telecoms
5 143 (5.30%) Organisational Skills
6 130 (4.82%) Manufacturing
7 93 (3.45%) Law
8 63 (2.34%) Banking
8 63 (2.34%) Inclusion and Diversity
9 56 (2.08%) Retail
10 55 (2.04%) Documentation Skills
11 50 (1.85%) Legal
11 50 (1.85%) Public Sector
12 49 (1.82%) Marketing
13 46 (1.71%) Electronics
14 40 (1.48%) Automotive
15 33 (1.22%) Pharmaceutical
16 24 (0.89%) Military
17 22 (0.82%) Games
17 22 (0.82%) Presentation Skills
Libraries, Frameworks & Software Standards
1 53 (1.97%) .NET
2 50 (1.85%) REST
3 47 (1.74%) Web Services
4 42 (1.56%) SOAP
5 33 (1.22%) CSS
6 29 (1.08%) HTML
7 24 (0.89%) XML
8 13 (0.48%) Ajax
8 13 (0.48%) AngularJS
8 13 (0.48%) JDBC
8 13 (0.48%) ODBC
8 13 (0.48%) XHTML
9 11 (0.41%) JSON
9 11 (0.41%) Kafka
10 9 (0.33%) LAPP Stack
10 9 (0.33%) LDAP
11 8 (0.30%) .NET Framework
11 8 (0.30%) ADSI
12 7 (0.26%) ASP.NET
12 7 (0.26%) XSLT
Miscellaneous
1 223 (8.27%) Driving Licence
2 87 (3.23%) Self-Motivation
3 58 (2.15%) Management Information System
4 57 (2.11%) Onboarding
5 56 (2.08%) Replication
6 53 (1.97%) Data Centre
7 50 (1.85%) Video Conferencing
8 47 (1.74%) Clustering
9 40 (1.48%) Smartphone
10 39 (1.45%) Public Cloud
11 31 (1.15%) CCTV
11 31 (1.15%) EPoS
11 31 (1.15%) Fat Client
11 31 (1.15%) Thin Client
12 29 (1.08%) Enterprise Storage
13 28 (1.04%) Enterprise Software
14 23 (0.85%) iPhone
15 22 (0.82%) iPad
16 20 (0.74%) Client/Server
17 17 (0.63%) Foreign Exchange (FX)
Operating Systems
1 1,427 (52.91%) Windows
2 620 (22.99%) Windows Server
3 430 (15.94%) Windows 10
4 303 (11.23%) Linux
5 149 (5.52%) Mac OS
6 130 (4.82%) Windows Server 2012
7 95 (3.52%) Windows Server 2016
8 90 (3.34%) Windows 7
9 82 (3.04%) Android
10 81 (3.00%) Windows Server 2019
11 73 (2.71%) Apple iOS
12 46 (1.71%) Unix
13 45 (1.67%) Windows Server 2008
14 35 (1.30%) AIX
15 26 (0.96%) Mac OS X
16 24 (0.89%) CentOS
17 21 (0.78%) Windows 8
18 18 (0.67%) Ubuntu
19 11 (0.41%) VMS
20 9 (0.33%) Debian
Processes & Methodologies
1 573 (21.25%) Customer Service
2 539 (19.99%) Problem-Solving
3 414 (15.35%) ITIL
4 191 (7.08%) Infrastructure Engineering
5 113 (4.19%) Mentoring
6 112 (4.15%) Service Delivery
7 111 (4.12%) Cybersecurity
8 109 (4.04%) Incident Management
9 102 (3.78%) Continuous Improvement
10 101 (3.74%) Service Management
11 97 (3.60%) Customer Experience
12 94 (3.49%) Agile
13 88 (3.26%) Time Management
14 83 (3.08%) Customer Requirements
15 81 (3.00%) Computer Science
16 68 (2.52%) Asset Management
16 68 (2.52%) Change Management
16 68 (2.52%) Problem Management
17 67 (2.48%) ITSM
17 67 (2.48%) Migration
Programming Languages
1 312 (11.57%) SQL
2 201 (7.45%) PowerShell
3 83 (3.08%) Python
4 73 (2.71%) C#
5 71 (2.63%) Java
6 48 (1.78%) Bash
7 39 (1.45%) VB
8 34 (1.26%) JavaScript
9 32 (1.19%) C++
10 28 (1.04%) C
11 18 (0.67%) PL/SQL
12 17 (0.63%) Groovy
13 14 (0.52%) Perl
13 14 (0.52%) T-SQL
14 10 (0.37%) ActionScript
14 10 (0.37%) Shell Script
15 9 (0.33%) PHP
16 7 (0.26%) XPath
17 5 (0.19%) VBA
18 4 (0.15%) VBScript
Qualifications
1 356 (13.20%) Degree
2 190 (7.04%) Microsoft Certification
3 188 (6.97%) Security Cleared
4 125 (4.63%) Cisco Certification
5 119 (4.41%) CCNA
6 94 (3.49%) SC Cleared
7 73 (2.71%) DBS Check
8 66 (2.45%) Computer Science Degree
9 56 (2.08%) A+ Certification
10 53 (1.97%) Azure Certification
11 51 (1.89%) Network+ Certification
12 48 (1.78%) DV Cleared
12 48 (1.78%) ITIL Certification
12 48 (1.78%) MCP
13 34 (1.26%) HNC
13 34 (1.26%) ITIL Foundation Certificate
13 34 (1.26%) MCSE
14 29 (1.08%) Master's Degree
15 23 (0.85%) MCITP
16 22 (0.82%) MBA
Quality Assurance & Compliance
1 219 (8.12%) SLA
2 58 (2.15%) GDPR
3 20 (0.74%) Cyber Essentials
4 19 (0.70%) PCI DSS
5 14 (0.52%) ISO/IEC 27001
6 7 (0.26%) QA
7 3 (0.11%) Accessibility
8 2 (0.074%) ISO 14001
8 2 (0.074%) ISO 9001
8 2 (0.074%) NIST
9 1 (0.037%) Cyber Essentials PLUS
9 1 (0.037%) GxP
System Software
1 1,054 (39.08%) Active Directory
2 322 (11.94%) VMware Infrastructure
3 301 (11.16%) Hyper-V
4 94 (3.49%) VMware ESXi
5 43 (1.59%) vSphere
6 32 (1.19%) Virtual Desktop
7 27 (1.00%) XenApp
8 23 (0.85%) Virtual Machines
9 22 (0.82%) Firmware
10 21 (0.78%) KVM
11 17 (0.63%) Terminal Services
12 14 (0.52%) XenDesktop
13 12 (0.44%) Docker
14 9 (0.33%) OpenSSH
15 8 (0.30%) NFS
15 8 (0.30%) VMware Workstation
16 6 (0.22%) Virtual Servers
16 6 (0.22%) VMware NSX
17 4 (0.15%) Citrix Hypervisor
18 3 (0.11%) GPFS
Systems Management
1 301 (11.16%) Microsoft Intune
2 153 (5.67%) SCCM
3 39 (1.45%) vCenter Server
4 29 (1.08%) Jamf Pro
4 29 (1.08%) Terraform
5 23 (0.85%) Ansible
6 19 (0.70%) Backup Exec
7 18 (0.67%) Progress Chef
8 16 (0.59%) NetBackup
9 15 (0.56%) Cisco CUCM
10 13 (0.48%) ServiceCenter
10 13 (0.48%) WMI
11 11 (0.41%) Autotask
11 11 (0.41%) Grafana
12 10 (0.37%) Failover Clustering
12 10 (0.37%) SCOM
13 9 (0.33%) IBM BigFix
13 9 (0.33%) PowerCLI
14 8 (0.30%) Kubernetes
14 8 (0.30%) Microsoft Data Protection Manager
Vendors
1 1,217 (45.12%) Microsoft
2 457 (16.94%) VMware
3 243 (9.01%) Cisco
4 183 (6.79%) Citrix
5 141 (5.23%) Apple
6 122 (4.52%) Veeam
7 102 (3.78%) HP
8 76 (2.82%) Oracle
9 75 (2.78%) Dell
10 69 (2.56%) Sophos
11 65 (2.41%) Google
12 54 (2.00%) Meraki
13 49 (1.82%) IBM
14 42 (1.56%) ServiceNow
15 36 (1.33%) SAP
16 35 (1.30%) ConnectWise
16 35 (1.30%) Palo Alto
17 33 (1.22%) Fortinet
18 32 (1.19%) Draytek
19 28 (1.04%) SolarWinds