The statistics below represent IT jobs advertised across the UK that had Help Desk Manager featuring in the job title. Included is a guide to the salaries offered over the 3 months to 16 January 2017 with a comparison to same period over 2 years.

3 months to
16 Jan 2017
Same period 2016 Same period 2015
Help Desk Manager
UK
Rank 818 894 914
Rank change year-on-year
+76 +20
Permanent jobs requiring a Help Desk Manager 34 31 43
As % of all permanent IT jobs located in the UK 0.040% 0.032% 0.041%
As % of the Job Titles category 0.042% 0.033% 0.043%
Number of salaries quoted 34 28 35
Median salary £36,875 £37,000 £36,000
Median salary % change year-on-year
-0.33% +2.77%
90% offered a salary of more than £32,500 £33,500 £32,500
10% offered a salary of more than £48,500 £43,250 £47,750
UK excluding London median salary £35,000 £35,500 £35,500
% change year-on-year
-1.40% -

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
81194 94811 101108
As % of all permanent IT jobs located in the UK 96.46% 96.44% 96.66%
Number of salaries quoted 67365 79575 84080
Median salary £45,344 £45,000 £45,000
Median salary % change year-on-year
+0.76% -
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £75,000 £69,500 £70,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Help Desk Manager
Jobs Demand Trend

The demand trend of job ads that featured Help Desk Manager in the job title.

Help Desk Manager Jobs Demand Trend in the UK

Help Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Manager within the UK.

Help Desk Manager Salary Trend in the UK

Help Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Manager over the 3 months to 16 January 2017 within the UK.

Help Desk Manager Salary Histogram in the UK

Help Desk Manager
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Manager within the UK over the 3 months to 16 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +79 29 £35,000 -2.77% 2
South East +66 10 £33,750 -27.02% 1
East of England +15 7 £37,500 +11.11%
Berkshire +51 5 £32,500 - 1
East Midlands +16 5 £32,500 +11.11%
Nottinghamshire 0 5 £32,500 -7.14%
Nottingham -9 5 £32,500 -7.14%
Newport - 5 £40,000 -
South Wales - 5 £40,000 -
Wales - 5 £40,000 -
London +70 4 £45,000 +18.42% 1
Surrey +35 3 £32,500 -29.72%
Hertfordshire 0 3 £27,500 -31.25%
South West +18 2 £33,500 +21.81%
Cambridgeshire - 2 £41,250 -
Essex - 2 £37,500 -
Slough - 2 £51,250 -
Cambridge - 2 £41,250 -
Epsom - 2 £32,500 -
City of London +33 1 £50,000 +33.33%
Reading +31 1 £32,500 -
North West -9 1 £50,500 +18.82%
Gloucestershire -18 1 £32,500 +18.18%
Manchester -18 1 £50,500 +18.82%
Maidenhead - 1 £32,500 -
Portsmouth - 1 £36,250 -
Harlow - 1 £37,500 -
Hemel Hempstead - 1 £35,000 -
High Wycombe - 1 £45,000 -
Leatherhead - 1 £35,000 -

Help Desk Manager Skill Set
Top 30 Related IT Skills

For the 6 months to 16 January 2017, Help Desk Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Manager in the job title.

1 34 (50.75%) ITIL
2 32 (47.76%) Windows
3 31 (46.27%) Active Directory
4 23 (34.33%) Windows Server
5 22 (32.84%) Microsoft
6 20 (29.85%) SLA
6 20 (29.85%) MS Office
7 18 (26.87%) Service Delivery
8 13 (19.40%) Finance
8 13 (19.40%) MS Exchange
8 13 (19.40%) MS Excel
8 13 (19.40%) ITIL Certification
9 11 (16.42%) WAN
9 11 (16.42%) Microsoft Certification
10 10 (14.93%) Windows 7
11 9 (13.43%) Line Management
12 8 (11.94%) Ticket Management
12 8 (11.94%) Hyper-V
12 8 (11.94%) Windows Server 2012
12 8 (11.94%) Change Management
13 7 (10.45%) Sarbanes-Oxley
13 7 (10.45%) SQL Server
13 7 (10.45%) Apple iOS
13 7 (10.45%) Exchange Server 2010
13 7 (10.45%) Mac OS
13 7 (10.45%) Document Management
13 7 (10.45%) Performance Management
14 6 (8.96%) MCTS
14 6 (8.96%) Office 365
14 6 (8.96%) Case Management

Help Desk Manager Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (19.40%) MS Exchange
2 7 (10.45%) Exchange Server 2010
3 1 (1.49%) IIS
Applications
1 20 (29.85%) MS Office
2 13 (19.40%) MS Excel
Business Applications
1 4 (5.97%) SAP Oil and Gas
Cloud Services
1 6 (8.96%) Office 365
2 2 (2.99%) Amazon AWS
2 2 (2.99%) Microsoft Azure
Communications & Networking
1 11 (16.42%) WAN
2 5 (7.46%) IPsec
2 5 (7.46%) LAN
2 5 (7.46%) SSL
2 5 (7.46%) TCP/IP
2 5 (7.46%) VPN
3 2 (2.99%) Firewall
4 1 (1.49%) Internet
4 1 (1.49%) Skype
4 1 (1.49%) VoIP
Database & Business Intelligence
1 7 (10.45%) SQL Server
2 5 (7.46%) SQL Server 2008
2 5 (7.46%) SQL Server 2012
Development Applications
1 1 (1.49%) JIRA
General
1 13 (19.40%) Finance
2 5 (7.46%) Retail
2 5 (7.46%) Telecoms
3 4 (5.97%) Electronics
3 4 (5.97%) Manufacturing
3 4 (5.97%) Marketing
4 1 (1.49%) Banking
4 1 (1.49%) Games
4 1 (1.49%) Law
4 1 (1.49%) Legal
Miscellaneous
1 3 (4.48%) Statistics
2 2 (2.99%) Virtual Team
3 1 (1.49%) Analytical Skills
3 1 (1.49%) Client/Server
3 1 (1.49%) Driving Licence
3 1 (1.49%) Fat Client
3 1 (1.49%) Thin Client
Operating Systems
1 32 (47.76%) Windows
2 23 (34.33%) Windows Server
3 10 (14.93%) Windows 7
4 8 (11.94%) Windows Server 2012
5 7 (10.45%) Apple iOS
5 7 (10.45%) Mac OS
6 2 (2.99%) Windows 10
6 2 (2.99%) Windows 8
7 1 (1.49%) Windows Server 2008
7 1 (1.49%) Windows XP
Processes & Methodologies
1 34 (50.75%) ITIL
2 18 (26.87%) Service Delivery
3 9 (13.43%) Line Management
4 8 (11.94%) Change Management
4 8 (11.94%) Ticket Management
5 7 (10.45%) Document Management
5 7 (10.45%) Performance Management
6 6 (8.96%) Case Management
6 6 (8.96%) Mentoring
7 5 (7.46%) Coaching
8 4 (5.97%) Business Intelligence
8 4 (5.97%) Digital Marketing
8 4 (5.97%) Problem Management
8 4 (5.97%) Programme Management
8 4 (5.97%) Service Management
9 3 (4.48%) Project Management
9 3 (4.48%) Service Desk Management
9 3 (4.48%) Stakeholder Management
10 2 (2.99%) Process Improvement
10 2 (2.99%) Virtual Team Management
Programming Languages
1 2 (2.99%) C
1 2 (2.99%) SQL
Qualifications
1 13 (19.40%) ITIL Certification
2 11 (16.42%) Microsoft Certification
3 6 (8.96%) MCP
3 6 (8.96%) MCTS
4 5 (7.46%) Degree
4 5 (7.46%) MCSA
4 5 (7.46%) MCSE
5 1 (1.49%) SC Cleared
5 1 (1.49%) Security Cleared
Quality Assurance & Compliance
1 20 (29.85%) SLA
2 7 (10.45%) Sarbanes-Oxley
3 1 (1.49%) ISO/IEC 27001
3 1 (1.49%) QA
System Software
1 31 (46.27%) Active Directory
2 8 (11.94%) Hyper-V
3 3 (4.48%) VMware Infrastructure
Vendors
1 22 (32.84%) Microsoft
2 6 (8.96%) Citrix
2 6 (8.96%) VMware
3 4 (5.97%) SAP
4 3 (4.48%) Cisco
4 3 (4.48%) NetApp
5 2 (2.99%) Apple
6 1 (1.49%) NetSuite
6 1 (1.49%) Salesforce.com
6 1 (1.49%) ServiceNow
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