The table below looks at the statistics for the Help Desk Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Manager in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Help Desk Manager
Rank 858 872 858
Rank change year-on-year
+14 -14
Permanent jobs requiring a Help Desk Manager 35 35 15
As % of all permanent IT jobs located in the UK 0.032% 0.031% 0.014%
As % of the Job Titles category 0.034% 0.032% 0.015%
Number of salaries quoted 33 29 13
Average salary £43,500 £42,500 £32,500
Average salary % change year-on-year
+2.35% +30.76%
90% offered a salary of more than £34,344 £27,500 £30,000
10% offered a salary of more than £62,500 £56,400 £56,000
UK excluding London average salary £36,750 £35,000 £32,500
% change year-on-year
+5.00% +7.69%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
103166 108467 100157
As % of all permanent IT jobs located in the UK 94.20% 94.53% 94.28%
Number of salaries quoted 85861 87695 83035
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £27,000 £26,500 £26,500
10% offered a salary of more than £70,000 £70,000 £70,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Help Desk Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Manager Jobs Demand Trend in the UK

Help Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Manager within the UK.

Help Desk Manager Salary Trend in the UK

Help Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Manager over the 3 months to 28 August 2015 within the UK.

Help Desk Manager Salary Histogram in the UK

Help Desk Manager
Top 29 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Manager within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 34 £44,250 +4.11% 1
London +12 19 £52,500 +16.66%
City of London +25 8 £61,250 +36.11%
South East +18 8 £38,500 +40.00%
Hampshire +9 4 £38,500 +10.00%
Surrey +3 3 £35,000 +27.27%
Farnborough -14 3 £38,500 +10.00%
Harrow - 3 £43,500 -
North West +2 2 £35,000 -24.32%
Manchester - 2 £35,000 -
Uxbridge - 2 £43,750 -
Bolton - 2 £35,000 -
East Midlands -2 1 £30,000 -14.28%
East of England -4 1 £40,000 +14.28% 1
Leatherhead -9 1 £28,500 +3.63%
South West -22 1 £45,000 +28.57%
West Midlands - 1 £34,180 -
Yorkshire - 1 £25,103 -
Buckinghamshire - 1 £40,000 -
Suffolk - 1 £40,000 -
Redhill - 1 £55,000 -
South Yorkshire - 1 £25,103 -
Derbyshire - 1 £30,000 -
Gloucestershire - 1 £45,000 -
Coventry - 1 £34,180 -
Derby - 1 £30,000 -
Gloucester - 1 £45,000 -
Havant - 1 - -
Doncaster - 1 £25,103 -

Help Desk Manager
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT jobs within the UK that cited Help Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Manager in their job title.

1 46 (67.65%) ITIL
2 31 (45.59%) Windows
2 31 (45.59%) SLA
3 18 (26.47%) Microsoft
3 18 (26.47%) Service Delivery
4 17 (25.00%) Retail
5 15 (22.06%) Active Directory
6 11 (16.18%) SQL Server
6 11 (16.18%) People Management
7 10 (14.71%) ITIL Certification
8 9 (13.24%) Internet
8 9 (13.24%) MS Office
8 9 (13.24%) MS Excel
8 9 (13.24%) VMware
8 9 (13.24%) Windows 7
8 9 (13.24%) Line Management
9 8 (11.76%) Performance Management
9 8 (11.76%) Citrix
10 7 (10.29%) Service Management
11 5 (7.35%) Windows Server 2008
11 5 (7.35%) Banking
11 5 (7.35%) Linux
11 5 (7.35%) Blackberry
11 5 (7.35%) Law
11 5 (7.35%) Legal
12 4 (5.88%) Firewall
12 4 (5.88%) ITSM
12 4 (5.88%) Microsoft Certification
12 4 (5.88%) Terminal Services
12 4 (5.88%) SOAP

Help Desk Manager
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT jobs within the UK that cited Help Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (5.88%) WorkSite
2 3 (4.41%) MS Exchange
3 2 (2.94%) Blackberry Enterprise Server
3 2 (2.94%) Lync
4 1 (1.47%) Exchange Server 2010
4 1 (1.47%) Exchange Server 2013
4 1 (1.47%) IIS
4 1 (1.47%) Exchange Server 2007
Applications
1 9 (13.24%) MS Office
1 9 (13.24%) MS Excel
Business Applications
1 1 (1.47%) Dynamics CRM
1 1 (1.47%) Remedy ITSM
Cloud Services
1 2 (2.94%) Microsoft Azure
Communications & Networking
1 9 (13.24%) Internet
2 4 (5.88%) Firewall
3 3 (4.41%) VoIP
3 3 (4.41%) DNS
4 2 (2.94%) WAN
4 2 (2.94%) DHCP
4 2 (2.94%) TACACS
5 1 (1.47%) DSL
5 1 (1.47%) SAN
Database & Business Intelligence
1 11 (16.18%) SQL Server
General
1 17 (25.00%) Retail
2 5 (7.35%) Law
2 5 (7.35%) Legal
2 5 (7.35%) Banking
3 4 (5.88%) Finance
4 3 (4.41%) Front Office
5 2 (2.94%) Telecoms
5 2 (2.94%) Pharmaceutical
6 1 (1.47%) Retail Banking
Libraries, Frameworks & Software Standards
1 4 (5.88%) SOAP
1 4 (5.88%) Web Services
1 4 (5.88%) REST
2 2 (2.94%) .NET
Miscellaneous
1 5 (7.35%) Blackberry
2 4 (5.88%) Statistics
3 2 (2.94%) Fat Client
3 2 (2.94%) Thin Client
4 1 (1.47%) iPhone
4 1 (1.47%) Analytical Skills
4 1 (1.47%) Data Centre
4 1 (1.47%) Computer Science
4 1 (1.47%) Client/Server
4 1 (1.47%) EPoS
4 1 (1.47%) Management Information System
4 1 (1.47%) Smartphone
4 1 (1.47%) PDA
Operating Systems
1 31 (45.59%) Windows
2 9 (13.24%) Windows 7
3 5 (7.35%) Linux
3 5 (7.35%) Windows Server 2008
4 2 (2.94%) Windows XP
4 2 (2.94%) Windows Server 2003
4 2 (2.94%) Windows Vista
5 1 (1.47%) UNIX
5 1 (1.47%) Windows Server 2012
5 1 (1.47%) Windows Mobile
Processes & Methodologies
1 46 (67.65%) ITIL
2 18 (26.47%) Service Delivery
3 11 (16.18%) People Management
4 9 (13.24%) Line Management
5 8 (11.76%) Performance Management
6 7 (10.29%) Service Management
7 4 (5.88%) ITSM
7 4 (5.88%) Incident Management
8 3 (4.41%) Problem Management
8 3 (4.41%) Project Management
9 2 (2.94%) Change Management
9 2 (2.94%) Balanced Scorecard
9 2 (2.94%) Risk Management
9 2 (2.94%) Migration
10 1 (1.47%) Stakeholder Management
10 1 (1.47%) Statistical Analysis
10 1 (1.47%) Continuous Improvement
10 1 (1.47%) Root Cause Analysis
10 1 (1.47%) Service Desk Management
10 1 (1.47%) Low Latency
Programming Languages
1 4 (5.88%) SQL
Qualifications
1 10 (14.71%) ITIL Certification
2 4 (5.88%) Microsoft Certification
2 4 (5.88%) Degree
3 3 (4.41%) HND
3 3 (4.41%) MCSE
3 3 (4.41%) CCNA
3 3 (4.41%) Cisco Certification
4 1 (1.47%) MCSA
4 1 (1.47%) MCP
4 1 (1.47%) PMP
4 1 (1.47%) PMI Certification
Quality Assurance & Compliance
1 31 (45.59%) SLA
2 1 (1.47%) ISO 9001
System Software
1 15 (22.06%) Active Directory
2 4 (5.88%) Terminal Services
2 4 (5.88%) XenApp
3 2 (2.94%) VMware Infrastructure
4 1 (1.47%) VMware ESX
Systems Management
1 1 (1.47%) Tivoli
1 1 (1.47%) Tivoli Storage Manager
1 1 (1.47%) Backup Exec
1 1 (1.47%) ITRS Geneos
Vendors
1 18 (26.47%) Microsoft
2 9 (13.24%) VMware
3 8 (11.76%) Citrix
4 3 (4.41%) Salesforce.com
4 3 (4.41%) Cisco
4 3 (4.41%) SolarWinds
5 1 (1.47%) ServiceNow
5 1 (1.47%) LANDesk
5 1 (1.47%) ZyXEL
5 1 (1.47%) Draytek
5 1 (1.47%) NETGEAR
5 1 (1.47%) IBM
5 1 (1.47%) HP
5 1 (1.47%) Dell
5 1 (1.47%) Remedy
5 1 (1.47%) Sophos
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