The table below looks at the statistics for the Help Desk Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Manager in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Help Desk Manager
Rank 871 855 858
Rank change year-on-year
-16 +3
Permanent jobs requiring a Help Desk Manager 33 16 43
As % of all permanent IT jobs located in the UK 0.028% 0.015% 0.037%
As % of the Job Titles category 0.030% 0.016% 0.039%
Number of salaries quoted 27 14 38
Average salary £42,500 £32,500 £36,500
Average salary % change year-on-year
+30.76% -10.95%
90% offered a salary of more than £27,500 £30,000 £30,200
10% offered a salary of more than £59,800 £54,000 £45,000
UK excluding London average salary £35,000 £31,500 £35,000
% change year-on-year
+11.11% -10.00%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110590 102435 111475
As % of all permanent IT jobs located in the UK 94.41% 94.25% 95.13%
Number of salaries quoted 89418 84946 95316
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,450 £27,000
10% offered a salary of more than £70,000 £70,000 £67,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Help Desk Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Manager Jobs Demand Trend in the UK

Help Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Manager within the UK.

Help Desk Manager Salary Trend in the UK

Help Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Manager over the 3 months to 22 August 2014 within the UK.

Help Desk Manager Salary Histogram in the UK

Help Desk Manager
Top 25 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Manager within the UK over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +4 32 £42,500 +30.76% 2
London +7 18 £45,000 +33.33% 1
City of London - 7 £45,000 - 1
Surrey +4 4 £27,500 -54.16%
South East -19 4 £27,500 -39.22%
East of England - 4 £35,000 -
Cheshire -17 3 £46,250 +60.86%
North West -20 3 £46,250 +60.86% 1
Hertfordshire - 3 £35,000 -
Stevenage - 3 £35,000 -
Chester - 3 £46,250 -
Enfield - 1 £25,000 -
Leatherhead - 1 £27,500 -
Leicester - 1 £35,000 -
Newcastle upon Tyne - 1 £42,500 -
Bromley - 1 £90,000 -
Cambridge - 1 £29,000 -
Taunton - 1 £35,000 -
Cambridgeshire - 1 £29,000 -
East Midlands - 1 £35,000 -
North East - 1 £42,500 -
Leicestershire - 1 £35,000 -
Somerset - 1 £35,000 -
South West - 1 £35,000 -
Tyne and Wear - 1 £42,500 -

Help Desk Manager
Top 30 Related IT Skills

For the 6 months to 22 August 2014, IT jobs within the UK that cited Help Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Manager in their job title.

1 38 (52.78%) Windows
2 28 (38.89%) Microsoft
3 25 (34.72%) ITIL
4 19 (26.39%) VMware
4 19 (26.39%) Active Directory
5 17 (23.61%) Finance
5 17 (23.61%) VMware Infrastructure
6 16 (22.22%) Citrix
7 15 (20.83%) MS Office
8 11 (15.28%) MS Exchange
8 11 (15.28%) Salesforce.com
8 11 (15.28%) Google
8 11 (15.28%) Google Apps
9 10 (13.89%) Zoho
9 10 (13.89%) Windows 7
9 10 (13.89%) Amazon AWS
9 10 (13.89%) Web Services
10 9 (12.50%) Windows XP
10 9 (12.50%) SLA
11 8 (11.11%) Cloud Computing
11 8 (11.11%) SaaS
12 7 (9.72%) Windows Server 2008
12 7 (9.72%) Office 365
12 7 (9.72%) Cisco
12 7 (9.72%) MS Excel
12 7 (9.72%) SAP
12 7 (9.72%) ITIL Certification
13 6 (8.33%) Degree
13 6 (8.33%) Apple
13 6 (8.33%) SAP BW

Help Desk Manager
Top Related IT Skills by Category

For the 6 months to 22 August 2014, IT jobs within the UK that cited Help Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (15.28%) MS Exchange
2 4 (5.56%) Exchange Server 2010
3 3 (4.17%) SharePoint
4 2 (2.78%) Exchange Server 2007
4 2 (2.78%) SharePoint 2010
5 1 (1.39%) Lync
5 1 (1.39%) IBM Notes
5 1 (1.39%) Lotus Domino
5 1 (1.39%) Blackberry Enterprise Server
Applications
1 15 (20.83%) MS Office
2 7 (9.72%) MS Excel
Business Applications
1 6 (8.33%) SAP BPC
2 5 (6.94%) SAP R/3
3 1 (1.39%) SAP SD
3 1 (1.39%) SAP Oil and Gas
Cloud Services
1 11 (15.28%) Google Apps
2 10 (13.89%) Amazon AWS
3 8 (11.11%) Cloud Computing
3 8 (11.11%) SaaS
4 7 (9.72%) Office 365
Communications & Networking
1 6 (8.33%) Firewall
1 6 (8.33%) Wireless
2 5 (6.94%) VoIP
2 5 (6.94%) TCP/IP
3 4 (5.56%) WAN
3 4 (5.56%) Broadband
3 4 (5.56%) LAN
4 3 (4.17%) DNS
5 2 (2.78%) SAN
6 1 (1.39%) DHCP
6 1 (1.39%) IP Telephony
Database & Business Intelligence
1 6 (8.33%) SAP BW
2 5 (6.94%) SQL Server
General
1 17 (23.61%) Finance
2 5 (6.94%) Telecoms
2 5 (6.94%) Marketing
3 3 (4.17%) Financial Institution
3 3 (4.17%) Banking
4 2 (2.78%) Legal
4 2 (2.78%) Advertising
4 2 (2.78%) Wholesale Banking
5 1 (1.39%) Electronics
5 1 (1.39%) Manufacturing
5 1 (1.39%) Local Government
Libraries, Frameworks & Software Standards
1 10 (13.89%) Web Services
2 1 (1.39%) HTML
2 1 (1.39%) .NET
Miscellaneous
1 4 (5.56%) NHS
2 3 (4.17%) Blackberry
2 3 (4.17%) CMDB
2 3 (4.17%) PACS
3 2 (2.78%) IVR
4 1 (1.39%) iPad
4 1 (1.39%) Management Information System
4 1 (1.39%) DTV
4 1 (1.39%) Data Extraction
4 1 (1.39%) iPhone
4 1 (1.39%) Computer Science
Operating Systems
1 38 (52.78%) Windows
2 10 (13.89%) Windows 7
3 9 (12.50%) Windows XP
4 7 (9.72%) Windows Server 2008
5 5 (6.94%) Windows 8
6 4 (5.56%) Mac OS X
7 3 (4.17%) Windows Server 2003
8 2 (2.78%) Windows Vista
8 2 (2.78%) Mac OS X Server
8 2 (2.78%) UNIX
8 2 (2.78%) Windows Server 2012
9 1 (1.39%) Apple iOS
9 1 (1.39%) Android
Processes & Methodologies
1 25 (34.72%) ITIL
2 5 (6.94%) Root Cause Analysis
2 5 (6.94%) Service Delivery
2 5 (6.94%) Incident Management
2 5 (6.94%) Asset Management
3 4 (5.56%) Digital Marketing
3 4 (5.56%) Service Management
3 4 (5.56%) Mobile Device Management
4 3 (4.17%) ITSM
4 3 (4.17%) Project Management
4 3 (4.17%) Problem Management
5 2 (2.78%) Migration
5 2 (2.78%) Cost-Benefit Analysis
5 2 (2.78%) Time Management
5 2 (2.78%) CAD
5 2 (2.78%) Customer Intelligence
5 2 (2.78%) Change Management
5 2 (2.78%) PRINCE2
5 2 (2.78%) Cash Management
5 2 (2.78%) Change Control
Programming Languages
1 6 (8.33%) SQL
2 2 (2.78%) Shell Script
2 2 (2.78%) Bash Shell
Qualifications
1 7 (9.72%) ITIL Certification
2 6 (8.33%) Degree
3 4 (5.56%) CCNA
3 4 (5.56%) Cisco Certification
4 3 (4.17%) MCSE
4 3 (4.17%) Microsoft Certification
5 2 (2.78%) ACTC
6 1 (1.39%) PRINCE2 Certification
Quality Assurance & Compliance
1 9 (12.50%) SLA
System Software
1 19 (26.39%) Active Directory
2 17 (23.61%) VMware Infrastructure
3 2 (2.78%) VMware ESX
3 2 (2.78%) Kerio MailServer
Systems Management
1 2 (2.78%) SCCM
1 2 (2.78%) Cisco UCCX
2 1 (1.39%) Backup Exec
Vendors
1 28 (38.89%) Microsoft
2 19 (26.39%) VMware
3 16 (22.22%) Citrix
4 11 (15.28%) Salesforce.com
4 11 (15.28%) Google
5 10 (13.89%) Zoho
6 7 (9.72%) Cisco
6 7 (9.72%) SAP
7 6 (8.33%) Apple
8 4 (5.56%) Fortinet
9 2 (2.78%) Mitel
9 2 (2.78%) SonicWALL
9 2 (2.78%) Draytek
9 2 (2.78%) Symantec
9 2 (2.78%) Adobe
9 2 (2.78%) HP
9 2 (2.78%) Dell
9 2 (2.78%) Kerio
10 1 (1.39%) IBM
10 1 (1.39%) Lotus
City, London
Ashdown IT
Salary: £45000 per annum + pension,medical
Posted: 11 hours ago
Manchester, Lancashire
Actis Recruitment.
Salary: From £35,000 to £45,000 per annum + excellent benefits
Posted: 4 days ago