The table below looks at the statistics for the Help Desk Manager role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Help Desk Manager in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Help Desk Manager
Rank 839 850 855
Rank change year-on-year
+11 +5
Permanent jobs requiring a Help Desk Manager 41 29 39
As % of all permanent IT jobs located in the UK 0.037% 0.027% 0.034%
As % of the Job Titles category 0.039% 0.028% 0.036%
Number of salaries quoted 34 23 39
Average salary £36,000 £37,500 £37,500
Average salary % change year-on-year
-4.00% -
90% offered a salary of more than £33,700 £30,000 £27,500
10% offered a salary of more than £47,500 £45,000 £52,500
UK excluding London average salary £35,000 £42,500 £32,500
% change year-on-year
-17.64% +30.76%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
104608 102056 108531
As % of all permanent IT jobs located in the UK 94.68% 94.69% 95.26%
Number of salaries quoted 87149 82785 93534
Average salary £45,000 £45,000 £42,500
Average salary % change year-on-year
- +5.88%
90% offered a salary of more than £26,500 £26,750 £26,500
10% offered a salary of more than £70,000 £65,000 £70,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Help Desk Manager
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Help Desk Manager in the job title within the UK as a proportion of the total demand within the Job Titles category.

Help Desk Manager Jobs Demand Trend in the UK

Help Desk Manager
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Manager within the UK.

Help Desk Manager Salary Trend in the UK

Help Desk Manager
Salary Histogram

This chart provides a salary histogram for IT jobs citing Help Desk Manager over the 3 months to 24 December 2014 within the UK.

Help Desk Manager Salary Histogram in the UK

Help Desk Manager
Top 29 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Help Desk Manager within the UK over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +10 40 £36,050 -0.55% 4
London -6 16 £45,000 +28.57%
South East -6 11 £35,000 +3.70% 1
Oxfordshire - 11 £35,000 - 1
North West -10 6 £35,550 - 1
City of London +13 3 £41,500 +3.75%
Cheshire +1 3 £40,000 - 1
South West -9 3 £37,500 +50.37% 2
West Midlands - 3 £37,500 -
Dorset - 3 £37,500 - 2
Manchester - 3 £34,000 -
Bournemouth - 3 £37,500 - 1
Oxford - 2 £42,500 - 1
Witney - 2 - -
Birmingham - 2 £37,500 -
Scotland - 1 £36,000 -
York - 1 £35,000 -
North Yorkshire - 1 £35,000 -
Shropshire - 1 £23,500 -
West Yorkshire - 1 £35,000 -
Yorkshire - 1 £35,000 -
Telford - 1 £23,500 -
Oldham - 1 £34,000 -
Bradford - 1 £35,000 -
Edinburgh - 1 £36,000 -
Halifax - 1 £35,000 -
Harrogate - 1 £35,000 -
Huddersfield - 1 £35,000 -
Leeds - 1 £35,000 -

Help Desk Manager
Top 30 Related IT Skills

For the 6 months to 24 December 2014, IT jobs within the UK that cited Help Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Manager in their job title.

1 41 (56.94%) ITIL
2 33 (45.83%) Windows
3 24 (33.33%) Microsoft
4 21 (29.17%) MS Excel
5 20 (27.78%) SLA
6 19 (26.39%) Finance
7 13 (18.06%) Active Directory
8 12 (16.67%) ITIL Certification
9 11 (15.28%) SAP
9 11 (15.28%) MCP
9 11 (15.28%) MS Exchange
10 10 (13.89%) MS Office
10 10 (13.89%) SAP BW
10 10 (13.89%) SAP BPC
10 10 (13.89%) Mentoring
11 9 (12.50%) Service Delivery
11 9 (12.50%) Incident Management
12 8 (11.11%) Service Management
12 8 (11.11%) Degree
12 8 (11.11%) Analytical Skills
13 7 (9.72%) SAP R/3
13 7 (9.72%) Project Management
14 6 (8.33%) Windows XP
14 6 (8.33%) Change Management
14 6 (8.33%) VMware
15 5 (6.94%) Apple
15 5 (6.94%) ITSM
15 5 (6.94%) Banking
15 5 (6.94%) People Management
16 4 (5.56%) SQL

Help Desk Manager
Top Related IT Skills by Category

For the 6 months to 24 December 2014, IT jobs within the UK that cited Help Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Help Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (15.28%) MS Exchange
2 4 (5.56%) SharePoint
3 3 (4.17%) Exchange Server 2010
4 2 (2.78%) Exchange Server 2007
4 2 (2.78%) SharePoint 2010
5 1 (1.39%) IBM Notes
5 1 (1.39%) Lotus Domino
Applications
1 21 (29.17%) MS Excel
2 10 (13.89%) MS Office
3 3 (4.17%) MS PowerPoint
4 1 (1.39%) MS Visio
Business Applications
1 10 (13.89%) SAP BPC
2 7 (9.72%) SAP R/3
3 2 (2.78%) SAP SD
4 1 (1.39%) SAP Oil and Gas
Communications & Networking
1 3 (4.17%) VPN
1 3 (4.17%) SAN
1 3 (4.17%) Firewall
2 2 (2.78%) iSCSI
2 2 (2.78%) MPLS
2 2 (2.78%) DNS
2 2 (2.78%) IPv4
2 2 (2.78%) PBX
2 2 (2.78%) VoIP
2 2 (2.78%) WAN
2 2 (2.78%) DHCP
Database & Business Intelligence
1 10 (13.89%) SAP BW
2 3 (4.17%) SQL Server
General
1 19 (26.39%) Finance
2 5 (6.94%) Banking
3 4 (5.56%) Financial Institution
4 3 (4.17%) Legal
5 2 (2.78%) Telecoms
5 2 (2.78%) Games
5 2 (2.78%) Wholesale Banking
5 2 (2.78%) Marketing
6 1 (1.39%) Investment Banking
6 1 (1.39%) Manufacturing
6 1 (1.39%) Electronics
Miscellaneous
1 8 (11.11%) Analytical Skills
2 4 (5.56%) NHS
3 3 (4.17%) PACS
3 3 (4.17%) Computer Science
3 3 (4.17%) CMDB
4 2 (2.78%) Video Conferencing
4 2 (2.78%) Data Extraction
4 2 (2.78%) Blackberry
4 2 (2.78%) Mobile Games
4 2 (2.78%) IVR
5 1 (1.39%) Foreign Exchange (FX)
5 1 (1.39%) Equities
5 1 (1.39%) DTV
5 1 (1.39%) iPhone
5 1 (1.39%) iPad
5 1 (1.39%) Hedge funds
Operating Systems
1 33 (45.83%) Windows
2 6 (8.33%) Windows XP
3 3 (4.17%) Android
3 3 (4.17%) Windows 7
4 2 (2.78%) Windows Server 2008
4 2 (2.78%) Mac OS X
5 1 (1.39%) Windows Server 2003
5 1 (1.39%) Windows Vista
Processes & Methodologies
1 41 (56.94%) ITIL
2 10 (13.89%) Mentoring
3 9 (12.50%) Service Delivery
3 9 (12.50%) Incident Management
4 8 (11.11%) Service Management
5 7 (9.72%) Project Management
6 6 (8.33%) Change Management
7 5 (6.94%) ITSM
7 5 (6.94%) People Management
8 4 (5.56%) Stakeholder Management
8 4 (5.56%) Time Management
9 3 (4.17%) Performance Management
9 3 (4.17%) Problem Management
9 3 (4.17%) Line Management
9 3 (4.17%) Service Desk Management
9 3 (4.17%) ITIL V3
9 3 (4.17%) Root Cause Analysis
9 3 (4.17%) Asset Management
10 2 (2.78%) Cost-Benefit Analysis
10 2 (2.78%) Disaster Recovery
Programming Languages
1 4 (5.56%) SQL
Qualifications
1 12 (16.67%) ITIL Certification
2 11 (15.28%) MCP
3 8 (11.11%) Degree
4 3 (4.17%) Microsoft Certification
5 1 (1.39%) PRINCE2 Certification
5 1 (1.39%) ITIL Foundation Certificate
5 1 (1.39%) MCSE
5 1 (1.39%) CCNA
5 1 (1.39%) Cisco Certification
Quality Assurance & Compliance
1 20 (27.78%) SLA
System Software
1 13 (18.06%) Active Directory
2 2 (2.78%) VMware Infrastructure
3 1 (1.39%) VMware ESX
Systems Management
1 2 (2.78%) SCCM
1 2 (2.78%) Cisco UCCX
Vendors
1 24 (33.33%) Microsoft
2 11 (15.28%) SAP
3 6 (8.33%) VMware
4 5 (6.94%) Apple
5 4 (5.56%) Citrix
6 2 (2.78%) Cisco
6 2 (2.78%) Kaspersky
7 1 (1.39%) ServiceNow
7 1 (1.39%) Altiris
7 1 (1.39%) IBM
7 1 (1.39%) HP
7 1 (1.39%) Dell
7 1 (1.39%) CA
7 1 (1.39%) Lotus
7 1 (1.39%) Symantec
7 1 (1.39%) Sophos
Knutsford, Cheshire
Oscar Associates (UK) Ltd
Salary: £25000 - £45000 per annum + Benefirs
Posted: 18 hours ago
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Salary: Unspecified
Posted: 10 days ago
Poole, Dorset
Heat Recruitment
Salary: From £36,000 to £40,000 per annum
Posted: 11 days ago
Bournemouth
Spectrum IT
Salary: £35000 - £40000 per annum + benefits
Posted: 11 days ago