ITIL Service Manager
UK

The median ITIL Service Manager salary in the UK is £57,000 per year according to job vacancies posted during the 6 months to 7 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
7 May 2024
Same period 2023 Same period 2022
Rank 887 969 1162
Rank change year-on-year +82 +193 -294
Permanent jobs requiring an ITIL Service Manager 20 26 73
As % of all permanent jobs advertised in the UK 0.020% 0.026% 0.046%
As % of the Job Titles category 0.021% 0.028% 0.048%
Number of salaries quoted 17 22 70
10th Percentile £50,000 £51,425 £49,238
25th Percentile £55,000 £60,000 £51,563
Median annual salary (50th Percentile) £57,000 £70,000 £65,000
Median % change year-on-year -18.57% +7.69% +30.00%
75th Percentile £77,500 £82,500 £70,000
90th Percentile £80,000 £91,250 £75,000
UK excluding London median annual salary £67,500 £62,750 £55,000
% change year-on-year +7.57% +14.09% +7.32%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,191 92,882 151,282
% of permanent jobs with a recognized job title 94.63% 91.46% 96.10%
Number of salaries quoted 66,790 58,425 84,716
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,517
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

ITIL Service Manager
Job Vacancy Trend

Job postings that featured ITIL Service Manager in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL Service Manager in the UK

ITIL Service Manager
Salary Trend

3-month moving average salary quoted in jobs citing ITIL Service Manager.

Salary trend for ITIL Service Manager in the UK

ITIL Service Manager
Salary Histogram

Salary distribution for jobs citing ITIL Service Manager over the 6 months to 7 May 2024.

Salary histogram for ITIL Service Manager in the UK

ITIL Service Manager
Top 10 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL Service Manager within the UK over the 6 months to 7 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +83 18 £57,000 -18.57%
London +119 12 £57,000 -18.57%
Work from Home +76 12 £57,000 -18.57% 1
UK excluding London -13 7 £67,500 +7.57% 1
North of England +45 5 £65,000 +8.33%
North West - 3 £65,000 -
Yorkshire +82 2 £62,500 -
Wales - 1 - - 1
West Midlands - 1 £75,000 -
Midlands - 1 £75,000 -

ITIL Service Manager Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 7 May 2024, ITIL Service Manager job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring ITIL Service Manager in the job title.

1 20 (100.00%) ITIL
2 15 (75.00%) ITSM
3 14 (70.00%) ITIL Certification
3 14 (70.00%) Service Management
4 11 (55.00%) Problem Management
4 11 (55.00%) Social Skills
5 9 (45.00%) Service Delivery
6 5 (25.00%) Microsoft 365
7 4 (20.00%) ServiceNow
7 4 (20.00%) Azure
7 4 (20.00%) Microsoft
7 4 (20.00%) Microsoft Office
7 4 (20.00%) Problem-Solving
8 3 (15.00%) Management Information System
8 3 (15.00%) Windows
8 3 (15.00%) Microsoft Excel
8 3 (15.00%) Genesys
8 3 (15.00%) Change Management
8 3 (15.00%) Microsoft PowerPoint
8 3 (15.00%) Degree
8 3 (15.00%) Analytical Skills
8 3 (15.00%) Computer Science
9 2 (10.00%) VMware Infrastructure
9 2 (10.00%) Cybersecurity
9 2 (10.00%) Service Desk Management
9 2 (10.00%) Performance Metrics
9 2 (10.00%) Windows Server
9 2 (10.00%) Dynamics 365
9 2 (10.00%) Resource Management
9 2 (10.00%) Network Security

ITIL Service Manager Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (20.00%) Microsoft Office
2 3 (15.00%) Microsoft Excel
2 3 (15.00%) Microsoft PowerPoint
Cloud Services
1 5 (25.00%) Microsoft 365
2 4 (20.00%) Azure
3 2 (10.00%) Dynamics 365
Communications & Networking
1 2 (10.00%) LAN
1 2 (10.00%) Network Security
1 2 (10.00%) VPN
1 2 (10.00%) WAN
General
1 11 (55.00%) Social Skills
2 3 (15.00%) Analytical Skills
3 1 (5.00%) Banking
3 1 (5.00%) Finance
3 1 (5.00%) Inclusion and Diversity
Miscellaneous
1 3 (15.00%) Management Information System
2 1 (5.00%) Product Ownership
2 1 (5.00%) Self-Motivation
Operating Systems
1 3 (15.00%) Windows
2 2 (10.00%) Windows Server
Processes & Methodologies
1 20 (100.00%) ITIL
2 15 (75.00%) ITSM
3 14 (70.00%) Service Management
4 11 (55.00%) Problem Management
5 9 (45.00%) Service Delivery
6 4 (20.00%) Problem-Solving
7 3 (15.00%) Change Management
7 3 (15.00%) Computer Science
8 2 (10.00%) Cybersecurity
8 2 (10.00%) Network Security Management
8 2 (10.00%) Performance Metrics
8 2 (10.00%) Resource Management
8 2 (10.00%) Roadmaps
8 2 (10.00%) Security Management
8 2 (10.00%) Service Desk Management
8 2 (10.00%) Tech Ops
9 1 (5.00%) Creative Thinking
9 1 (5.00%) Service Catalogue
9 1 (5.00%) SIAM
9 1 (5.00%) Workflow
Qualifications
1 14 (70.00%) ITIL Certification
2 3 (15.00%) Degree
3 2 (10.00%) Computer Science Degree
3 2 (10.00%) Master's Degree
4 1 (5.00%) ITIL Foundation Certificate
System Software
1 2 (10.00%) Active Directory
1 2 (10.00%) VMware Infrastructure
Vendors
1 4 (20.00%) Microsoft
1 4 (20.00%) ServiceNow
2 3 (15.00%) Genesys
3 2 (10.00%) VMware