The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 20 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Apr 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 810 841 823
Rank change year-on-year
+31 -18
Permanent jobs citing Service Desk Management 98 88 60
As % of all permanent IT jobs located in the UK 0.088% 0.073% 0.054%
As % of the Processes & Methodologies category 0.11% 0.089% 0.067%
Number of salaries quoted 79 70 47
Average salary £37,500 £37,250 £42,500
Average salary % change year-on-year
+0.67% -12.35%
90% offered a salary of more than £19,900 £20,600 £23,600
10% offered a salary of more than £55,500 £57,500 £64,400
UK excluding London average salary £37,500 £41,500 £40,000
% change year-on-year
-9.63% +3.75%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92422 99148 89123
As % of all permanent IT jobs located in the UK 83.24% 82.05% 80.14%
Number of salaries quoted 74819 79604 73112
Average salary £50,000 £47,500 £46,000
Average salary % change year-on-year
+5.26% +3.26%
90% offered a salary of more than £32,000 £30,500 £30,000
10% offered a salary of more than £75,000 £70,000 £72,500
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 20 April 2015 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 20 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +44 93 £37,500 -10.71% 13
London +36 42 £37,500 +50.00% 2
North West +22 23 £37,500 +97.36% 2
Manchester +11 13 £37,500 +47.13%
South East +14 11 £19,000 -54.21% 2
Hampshire - 10 £19,000 -
City of London +25 8 £38,961 -42.28%
Southampton - 8 £19,000 -
Lancashire - 6 £60,000 -
South West -30 5 £26,250 -41.66%
Merseyside +18 4 £60,000 +215.78% 1
Liverpool - 4 £60,000 - 1
East of England +40 3 £36,250 - 2
West Midlands -13 3 £37,500 -34.78% 2
Yorkshire - 3 £36,125 - 1
Northamptonshire - 3 £33,500 - 1
Northampton - 3 £33,500 - 1
East Midlands - 3 £33,500 - 1
Wiltshire -9 2 £20,000 -55.55%
Hertfordshire - 2 £36,250 - 1
Cornwall - 2 £32,500 -
Chippenham - 2 £20,000 -
Kingston Upon Thames - 2 £23,250 -
Truro - 2 £32,500 -
Oxfordshire +13 1 £50,000 +40.84%
Cambridgeshire +10 1 £25,000 -
Warwickshire -9 1 - - 1
West Yorkshire - 1 - - 1
South Yorkshire - 1 £37,500 -
North Yorkshire - 1 £34,750 -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 20 April 2015, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 155 (79.08%) ITIL
2 98 (50.00%) Windows
3 83 (42.35%) Service Management
4 77 (39.29%) Service Delivery
5 73 (37.24%) SLA
6 70 (35.71%) MS Excel
7 58 (29.59%) MS Office
8 57 (29.08%) Active Directory
9 53 (27.04%) Microsoft
10 39 (19.90%) Analytical Skills
11 33 (16.84%) Mentoring
12 32 (16.33%) Windows XP
13 28 (14.29%) Finance
14 26 (13.27%) Windows 7
15 24 (12.24%) Incident Management
16 23 (11.73%) Change Management
16 23 (11.73%) Telecoms
16 23 (11.73%) Line Management
17 22 (11.22%) ServiceNow
18 21 (10.71%) Configuration Management
18 21 (10.71%) Mac OS X
18 21 (10.71%) Windows Vista
18 21 (10.71%) Performance Management
19 20 (10.20%) Problem Management
19 20 (10.20%) Management Information System
20 19 (9.69%) ITIL Certification
20 19 (9.69%) MS Exchange
20 19 (9.69%) MCP
20 19 (9.69%) Law
21 18 (9.18%) Internet

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 20 April 2015, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 19 (9.69%) MS Exchange
2 11 (5.61%) Exchange Server 2013
3 6 (3.06%) IBM Notes
4 3 (1.53%) Exchange Server 2007
5 2 (1.02%) Drupal
5 2 (1.02%) Exchange Server 2010
5 2 (1.02%) Tomcat
5 2 (1.02%) WebSphere Application Server
5 2 (1.02%) WebLogic
5 2 (1.02%) JBoss
5 2 (1.02%) WebSphere
6 1 (0.51%) SharePoint
6 1 (0.51%) Exchange Server 2003
Applications
1 70 (35.71%) MS Excel
2 58 (29.59%) MS Office
3 11 (5.61%) MS Visio
4 7 (3.57%) MS PowerPoint
5 2 (1.02%) MS Project
6 1 (0.51%) Adobe Creative Suite
Business Applications
1 4 (2.04%) assyst
2 1 (0.51%) Remedy ITSM
2 1 (0.51%) MetaTrader
2 1 (0.51%) Summit
2 1 (0.51%) Academy Housing
2 1 (0.51%) arcHouse
Cloud Services
1 12 (6.12%) Office 365
2 8 (4.08%) Amazon EC2
2 8 (4.08%) Amazon AWS
3 1 (0.51%) Cloud Computing
Communications & Networking
1 18 (9.18%) Internet
2 15 (7.65%) VoIP
3 14 (7.14%) DHCP
3 14 (7.14%) DNS
4 13 (6.63%) DECT
5 10 (5.10%) Ethernet
5 10 (5.10%) TCP/IP
5 10 (5.10%) iSCSI
5 10 (5.10%) NAS
6 9 (4.59%) Firewall
7 6 (3.06%) LAN
8 5 (2.55%) WAN
9 4 (2.04%) VPN
10 2 (1.02%) VSAT
11 1 (0.51%) IP Telephony
11 1 (0.51%) SSL
11 1 (0.51%) SAN
Database & Business Intelligence
1 5 (2.55%) SQL Server
2 4 (2.04%) DB2
3 3 (1.53%) Crystal Reports
3 3 (1.53%) Relational Database
4 2 (1.02%) RDBMS
4 2 (1.02%) NoSQL
4 2 (1.02%) Oracle Exadata
5 1 (0.51%) Data Warehouse
General
1 28 (14.29%) Finance
2 23 (11.73%) Telecoms
3 19 (9.69%) Law
4 11 (5.61%) Advertising
4 11 (5.61%) Retail
5 8 (4.08%) Investment Banking
5 8 (4.08%) Banking
6 7 (3.57%) Manufacturing
7 6 (3.06%) Legal
8 4 (2.04%) Financial Institution
9 3 (1.53%) Marketing
10 2 (1.02%) Multimedia
10 2 (1.02%) Front Office
10 2 (1.02%) Back Office
11 1 (0.51%) Local Government
Job Titles
1 74 (37.76%) Service Manager
2 41 (20.92%) Service Desk Manager
3 40 (20.41%) Analyst
4 33 (16.84%) Service Analyst
4 33 (16.84%) Service Desk Analyst
5 20 (10.20%) Team Leader
5 20 (10.20%) Service Desk Team Leader
6 19 (9.69%) Delivery Manager
6 19 (9.69%) Services Delivery Manager
7 12 (6.12%) Support Manager
8 10 (5.10%) Transition Manager
8 10 (5.10%) IT Services Manager
8 10 (5.10%) Support Analyst
8 10 (5.10%) Consultant
8 10 (5.10%) Service Transition Manager
9 9 (4.59%) Systems Support
9 9 (4.59%) Management Consultant
9 9 (4.59%) Service Management Consultant
10 7 (3.57%) IT Operations Manager
10 7 (3.57%) Technical Support
Libraries, Frameworks & Software Standards
1 3 (1.53%) XML
2 2 (1.02%) Flash
2 2 (1.02%) Middleware
3 1 (0.51%) Spring
3 1 (0.51%) Java EE
3 1 (0.51%) JSTL
3 1 (0.51%) Spring MVC
3 1 (0.51%) REST
3 1 (0.51%) J2EE
3 1 (0.51%) JSP
3 1 (0.51%) Servlets
3 1 (0.51%) SOAP
3 1 (0.51%) Web Services
Miscellaneous
1 39 (19.90%) Analytical Skills
2 20 (10.20%) Management Information System
3 13 (6.63%) Life Science
4 10 (5.10%) Equities
4 10 (5.10%) IVR
5 8 (4.08%) Foreign Exchange (FX)
5 8 (4.08%) Hedge funds
6 7 (3.57%) Blackberry
7 3 (1.53%) Replication
8 2 (1.02%) Fat Client
8 2 (1.02%) Video Conferencing
8 2 (1.02%) Handset
8 2 (1.02%) PMI
8 2 (1.02%) Thin Client
8 2 (1.02%) Derivative
8 2 (1.02%) Statistics
9 1 (0.51%) Computer Science
Operating Systems
1 98 (50.00%) Windows
2 32 (16.33%) Windows XP
3 26 (13.27%) Windows 7
4 21 (10.71%) Mac OS X
4 21 (10.71%) Windows Vista
5 16 (8.16%) Windows Server 2008
6 11 (5.61%) Windows Server 2012
7 4 (2.04%) UNIX
7 4 (2.04%) Linux
8 3 (1.53%) Windows Mobile
9 2 (1.02%) AIX
10 1 (0.51%) Windows Server 2003
Processes & Methodologies
1 155 (79.08%) ITIL
2 83 (42.35%) Service Management
3 77 (39.29%) Service Delivery
4 33 (16.84%) Mentoring
5 24 (12.24%) Incident Management
6 23 (11.73%) Change Management
6 23 (11.73%) Line Management
7 21 (10.71%) Performance Management
7 21 (10.71%) Configuration Management
8 20 (10.20%) Problem Management
9 16 (8.16%) Root Cause Analysis
9 16 (8.16%) Coaching
10 15 (7.65%) ITIL V3
11 14 (7.14%) Continuous Improvement
11 14 (7.14%) Data Analysis
12 13 (6.63%) Software Deployment
12 13 (6.63%) Performance Monitoring
13 12 (6.12%) People Management
14 11 (5.61%) Matrix Management
14 11 (5.61%) Resource Management
Programming Languages
1 8 (4.08%) SQL
2 3 (1.53%) VBA
3 1 (0.51%) Python
3 1 (0.51%) PowerShell
3 1 (0.51%) VB
3 1 (0.51%) C#
3 1 (0.51%) Java
Qualifications
1 19 (9.69%) MCP
1 19 (9.69%) ITIL Certification
2 12 (6.12%) Microsoft Certification
2 12 (6.12%) A+ Certification
2 12 (6.12%) MCSE
3 11 (5.61%) Cisco Certification
4 10 (5.10%) CCNA
5 8 (4.08%) Degree
6 4 (2.04%) HND
6 4 (2.04%) Security Cleared
7 3 (1.53%) SC Cleared
7 3 (1.53%) MOS
8 2 (1.02%) PMI Certification
9 1 (0.51%) MCTS
9 1 (0.51%) MCITP
9 1 (0.51%) MCPD
9 1 (0.51%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 73 (37.24%) SLA
2 11 (5.61%) ISO/IEC 27001
3 3 (1.53%) MiFID
3 3 (1.53%) EMIR
3 3 (1.53%) ISO 9001
System Software
1 57 (29.08%) Active Directory
2 2 (1.02%) Oracle RAC
2 2 (1.02%) XenApp
3 1 (0.51%) vSphere
3 1 (0.51%) VMware Infrastructure
3 1 (0.51%) Hyper-V
Systems Management
1 3 (1.53%) ITRS Geneos
2 2 (1.02%) Data Guard
3 1 (0.51%) SCCM
3 1 (0.51%) SCDPM
3 1 (0.51%) Casper Suite
Vendors
1 53 (27.04%) Microsoft
2 22 (11.22%) ServiceNow
3 15 (7.65%) Cisco
4 12 (6.12%) Citrix
5 9 (4.59%) Apple
6 6 (3.06%) Juniper
6 6 (3.06%) Lotus
7 4 (2.04%) IBM
7 4 (2.04%) Oracle
8 3 (1.53%) Interwoven
8 3 (1.53%) Remedy
8 3 (1.53%) VMware
9 2 (1.02%) SolarWinds
9 2 (1.02%) Salesforce.com
9 2 (1.02%) webMethods
9 2 (1.02%) HP
10 1 (0.51%) Adobe
10 1 (0.51%) Misys
10 1 (0.51%) Calypso
10 1 (0.51%) Fidessa
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Salary: From £22,400 to £28,000 per annum plus excellent benefits
Posted: 10 hours ago
West Sussex
Maclean Moore Consulting
Salary: From £45,000 to £50,000 per annum + benefits
Posted: 4 days ago
Leeds
Computer Futures
Salary: £32000 - £35000 per annum + competitive
Posted: 4 days ago
West Bromwich, West Midlands (County)
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Salary: £35000 - £48000 per annum + 10% Bonus + Benefits
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Milton Keynes, Buckinghamshire
Boeing
Salary: Competitive
Posted: 5 days ago
Northampton, Northamptonshire
Deerfoot IT Resources Ltd
Posted: 6 days ago
Warwickshire
Rugby Borough Council
Posted: 13 days ago
South West London
Commensus
Salary: From £45,000 to £60,000 per annum plus benefits
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Greenford
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Salary: £25000.00 - £27000.00 per annum
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St. Albans
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Salary: £30000.00 per annum + Benefits
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