The first table below looks at the demand for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 828 823 854
Rank change year-on-year
-5 +31
Permanent jobs citing Service Desk Management 89 60 69
As % of all permanent IT jobs located in the UK 0.073% 0.054% 0.055%
As % of the Processes & Methodologies category 0.091% 0.069% 0.072%
Number of salaries quoted 71 47 48
Average salary £39,000 £42,500 £43,750
Average salary % change year-on-year
-8.23% -2.85%
90% offered a salary of more than £20,800 £23,600 £28,500
10% offered a salary of more than £57,500 £64,400 £63,000
UK excluding London average salary £41,500 £40,000 £45,000
% change year-on-year
+3.75% -11.11%
Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
97509 87535 96223
As % of all permanent IT jobs located in the UK 80.37% 78.84% 76.56%
Number of salaries quoted 78334 71800 81781
Average salary £47,500 £45,000 £47,500
Average salary % change year-on-year
+5.55% -5.26%
90% offered a salary of more than £30,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £70,000
UK excluding London average salary £42,500 £40,000 £40,500
% change year-on-year
+6.25% -1.23%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 18 April 2014 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
England -22 77 £42,500 -5.55% 8
London -50 30 £25,000 -54.54% 5
South East -9 14 £41,500 +0.60% 2
South West +5 13 £45,000 -18.18%
Wiltshire - 13 £45,000 -
Swindon - 11 £45,000 -
Surrey +5 10 £46,250 +40.15%
North West +3 10 £19,000 -30.90%
West Midlands +10 7 £57,500 +2.22% 1
Manchester +7 6 £25,486 +34.13%
Cheshire +3 5 £19,000 -51.28%
Staffordshire +1 4 £57,500 +43.75% 1
Woking -3 4 £50,000 +33.33%
Glasgow -12 4 £22,000 -45.00%
Scotland -15 4 £22,000 -42.10%
Wales - 4 £31,000 -
South Wales - 4 £31,000 -
Warrington - 4 £22,500 -
Stoke-on-Trent - 4 £57,500 - 1
Croydon - 3 £45,000 - 2
Altrincham - 3 £19,000 -
Cardiff - 3 £31,250 -
East of England - 3 £50,500 -
Leatherhead -18 2 £41,500 +38.33%
City of London -21 2 £67,500 +90.14%
Cambridge - 2 - -
Telford - 2 £20,000 -
Salisbury - 2 - -
Cambridgeshire - 2 - -
Shropshire - 2 £20,000 -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 18 April 2014, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 114 (77.03%) ITIL
2 60 (40.54%) Service Management
3 51 (34.46%) Windows
4 46 (31.08%) SLA
4 46 (31.08%) Active Directory
5 40 (27.03%) Service Delivery
5 40 (27.03%) Microsoft
6 39 (26.35%) Finance
7 37 (25.00%) Incident Management
8 32 (21.62%) Problem Management
9 31 (20.95%) Windows XP
10 26 (17.57%) Project Management
11 21 (14.19%) MS Office
11 21 (14.19%) SQL
12 19 (12.84%) ITIL Certification
12 19 (12.84%) ITSM
13 18 (12.16%) Continuous Improvement
14 17 (11.49%) Mac OS X
15 16 (10.81%) Change Management
15 16 (10.81%) Stakeholder Management
15 16 (10.81%) Windows 7
16 15 (10.14%) PRINCE2
17 14 (9.46%) MS Excel
17 14 (9.46%) Windows Server 2008
17 14 (9.46%) ServiceNow
17 14 (9.46%) Degree
18 12 (8.11%) Advertising
19 11 (7.43%) Banking
19 11 (7.43%) Microsoft Certification
19 11 (7.43%) Release Management

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 18 April 2014, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (5.41%) MS Exchange
2 2 (1.35%) IBM Notes
2 2 (1.35%) Lotus Domino
2 2 (1.35%) Exchange Server 2003
2 2 (1.35%) Exchange Server 2007
2 2 (1.35%) Exchange Server 2010
Applications
1 21 (14.19%) MS Office
2 14 (9.46%) MS Excel
3 5 (3.38%) MS Visio
Business Applications
1 1 (0.68%) Academy Housing
1 1 (0.68%) arcHouse
Communications & Networking
1 9 (6.08%) SAN
2 4 (2.70%) DNS
2 4 (2.70%) WAN
3 3 (2.03%) DHCP
3 3 (2.03%) Broadband
3 3 (2.03%) LAN
4 2 (1.35%) MPLS
4 2 (1.35%) VoIP
4 2 (1.35%) Internet
5 1 (0.68%) Intranet
5 1 (0.68%) TCP/IP
5 1 (0.68%) VPN
Database & Business Intelligence
1 1 (0.68%) SQL Server 2008
1 1 (0.68%) Oracle Database
1 1 (0.68%) SQL Server
1 1 (0.68%) Oracle9i Database
1 1 (0.68%) Data Warehouse
1 1 (0.68%) SQL Server 2005
General
1 39 (26.35%) Finance
2 12 (8.11%) Advertising
3 11 (7.43%) Banking
4 9 (6.08%) Telecoms
5 4 (2.70%) Retail
5 4 (2.70%) Law
5 4 (2.70%) Marketing
6 3 (2.03%) Legal
6 3 (2.03%) Games
7 1 (0.68%) Welsh Language
Job Titles
1 60 (40.54%) Service Manager
2 44 (29.73%) Service Desk Manager
3 33 (22.30%) Analyst
4 22 (14.86%) Service Analyst
5 21 (14.19%) Service Desk Analyst
6 19 (12.84%) Consultant
7 18 (12.16%) Technical Consultant
7 18 (12.16%) Business Consultant
7 18 (12.16%) Service Management Consultant
7 18 (12.16%) Management Consultant
7 18 (12.16%) ITSM Consultant
8 11 (7.43%) Services Delivery Manager
8 11 (7.43%) Delivery Manager
9 10 (6.76%) Desktop Support
9 10 (6.76%) Support Analyst
10 9 (6.08%) Support Manager
10 9 (6.08%) Help Desk Support
11 8 (5.41%) Head of Operations
12 6 (4.05%) Field Engineer
12 6 (4.05%) ITIL Manager
Libraries, Frameworks & Software Standards
1 4 (2.70%) .NET
Miscellaneous
1 9 (6.08%) Management Information System
2 8 (5.41%) Computer Science
3 6 (4.05%) Blackberry
4 5 (3.38%) Smartphone
5 3 (2.03%) Video Conferencing
5 3 (2.03%) iPad
5 3 (2.03%) Online Games
5 3 (2.03%) iPhone
6 2 (1.35%) Statistics
7 1 (0.68%) Mobile App
7 1 (0.68%) PDA
7 1 (0.68%) Client/Server
Operating Systems
1 51 (34.46%) Windows
2 31 (20.95%) Windows XP
3 17 (11.49%) Mac OS X
4 16 (10.81%) Windows 7
5 14 (9.46%) Windows Server 2008
6 10 (6.76%) Windows Server 2003
7 6 (4.05%) Windows 2000 Server
8 5 (3.38%) Windows 8
9 3 (2.03%) Windows Vista
10 1 (0.68%) Windows Server 2012
10 1 (0.68%) Windows 2000
Processes & Methodologies
1 114 (77.03%) ITIL
2 60 (40.54%) Service Management
3 40 (27.03%) Service Delivery
4 37 (25.00%) Incident Management
5 32 (21.62%) Problem Management
6 26 (17.57%) Project Management
7 19 (12.84%) ITSM
8 18 (12.16%) Continuous Improvement
9 16 (10.81%) Change Management
9 16 (10.81%) Stakeholder Management
10 15 (10.14%) PRINCE2
11 11 (7.43%) Release Management
12 10 (6.76%) Performance Management
13 9 (6.08%) ITIL V3
14 8 (5.41%) Infrastructure Management
14 8 (5.41%) Time Management
14 8 (5.41%) Supplier Management
15 7 (4.73%) E-Commerce
16 5 (3.38%) ITIL V2
16 5 (3.38%) Root Cause Analysis
Programming Languages
1 21 (14.19%) SQL
2 2 (1.35%) R
3 1 (0.68%) C
3 1 (0.68%) Java
Qualifications
1 19 (12.84%) ITIL Certification
2 14 (9.46%) Degree
3 11 (7.43%) Microsoft Certification
4 3 (2.03%) MCSE
4 3 (2.03%) MCSA
5 2 (1.35%) MCP
5 2 (1.35%) CCNP
5 2 (1.35%) CCNA
5 2 (1.35%) Cisco Certification
5 2 (1.35%) MCITP
6 1 (0.68%) HP APS
6 1 (0.68%) A+ Certification
6 1 (0.68%) CISSP
6 1 (0.68%) MCDST
Quality Assurance & Compliance
1 46 (31.08%) SLA
2 3 (2.03%) ISO 9001
3 1 (0.68%) QA
3 1 (0.68%) ISO/IEC 27001
System Software
1 46 (31.08%) Active Directory
2 4 (2.70%) VMware Infrastructure
3 3 (2.03%) XenApp
3 3 (2.03%) XenDesktop
4 1 (0.68%) Citrix Presentation Server
Vendors
1 40 (27.03%) Microsoft
2 14 (9.46%) ServiceNow
3 7 (4.73%) VMware
4 6 (4.05%) Citrix
4 6 (4.05%) Remedy
5 4 (2.70%) Lotus
6 3 (2.03%) Apple
6 3 (2.03%) HP
7 2 (1.35%) Intel
7 2 (1.35%) Fujitsu
8 1 (0.68%) Cisco
8 1 (0.68%) Dell
8 1 (0.68%) Symantec
8 1 (0.68%) Oracle
8 1 (0.68%) Business Objects
8 1 (0.68%) Northgate
8 1 (0.68%) Civica
8 1 (0.68%) Capita
8 1 (0.68%) Orchard
8 1 (0.68%) Altiris
London
ITF Solutions
Salary: £31500 - £35500 per annum + Benefits
Posted: Yesterday
London
Marcus Donald People
Salary: £20000 to £24000 per annum
Posted: 3 days ago
Horsham, West Sussex
Stafford-Sharp Associates
Salary: From £35,000 to £40,000 per annum
Posted: 4 days ago
Stoke-on-trent, Staffordshire
SmartSourcing plc
Posted: 5 days ago
Croydon, London
Capita Internal Resourcing
Salary: £40000.00 - £50000.00 per annum + bens
Posted: 11 days ago
Croydon
Capita - ITIN
Salary: £40000.00 - £50000.00 per annum + bens
Posted: 11 days ago
Crawley, West Sussex
Ace European Group
Salary: Depending on Experience
Posted: 17 days ago