The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 17 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Sep 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 817 793 846
Rank change year-on-year
-24 +53
Permanent jobs citing Service Desk Management 79 88 54
As % of all permanent IT jobs located in the UK 0.070% 0.082% 0.046%
As % of the Processes & Methodologies category 0.086% 0.10% 0.058%
Number of salaries quoted 63 84 54
Average salary £30,000 £37,500 £40,750
Average salary % change year-on-year
-20.00% -7.97%
90% offered a salary of more than £23,200 £29,000 £30,000
10% offered a salary of more than £57,500 £57,500 £58,500
UK excluding London average salary £29,000 £35,000 £40,000
% change year-on-year
-17.14% -12.50%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92333 86744 92837
As % of all permanent IT jobs located in the UK 81.96% 81.25% 79.04%
Number of salaries quoted 73720 71172 78538
Average salary £47,500 £47,500 £46,000
Average salary % change year-on-year
- +3.26%
90% offered a salary of more than £30,500 £30,000 £30,000
10% offered a salary of more than £72,500 £72,500 £72,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 17 September 2014 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 17 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -46 76 £30,000 -20.00% 5
East Midlands +9 17 £27,000 - 2
West Midlands - 17 £55,500 -
London -19 15 £41,000 -21.90%
Northamptonshire - 15 £27,500 - 2
Staffordshire - 13 £57,500 -
Northampton - 12 £29,000 - 1
Stoke-on-Trent - 11 £57,500 -
South West -19 9 £45,000 +38.46%
South East -19 8 £24,000 -36.00%
Wiltshire +6 6 £45,000 +181.25%
East of England -16 6 £25,500 -20.31% 1
Swindon - 6 £45,000 -
Hampshire -7 5 £24,000 -36.00%
Southampton +3 4 £24,000 -36.00%
Birmingham - 4 £36,750 -
Suffolk - 4 £25,500 -
North West -16 3 £25,000 +13.63% 1
Cheshire - 3 £25,000 -
Newmarket - 3 £25,500 -
Warrington - 3 £25,000 -
City of London +7 2 £66,250 +15.21%
Bristol -5 2 £35,661 +9.72%
Burton-upon-Trent - 2 £28,500 -
Cardiff - 2 - -
Chesterfield - 2 £22,250 -
Peterborough - 2 £46,000 - 1
Derbyshire - 2 £22,250 -
Cambridgeshire - 2 £46,000 - 1
Surrey - 2 £28,000 -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 17 September 2014, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 133 (74.30%) ITIL
2 72 (40.22%) Service Delivery
3 58 (32.40%) Active Directory
4 57 (31.84%) Incident Management
5 53 (29.61%) SLA
5 53 (29.61%) Service Management
6 45 (25.14%) Windows
7 35 (19.55%) Project Management
8 32 (17.88%) Problem Management
9 29 (16.20%) Microsoft
10 26 (14.53%) ITIL Certification
10 26 (14.53%) Law
11 25 (13.97%) MS Excel
11 25 (13.97%) Windows XP
12 24 (13.41%) MCP
13 23 (12.85%) Analytical Skills
14 22 (12.29%) Finance
15 19 (10.61%) SQL
15 19 (10.61%) Crystal Reports
15 19 (10.61%) MOS
16 18 (10.06%) MS Office
16 18 (10.06%) ITSM
17 17 (9.50%) Advertising
17 17 (9.50%) Mentoring
18 16 (8.94%) HND
18 16 (8.94%) MS Exchange
18 16 (8.94%) Mac OS X
18 16 (8.94%) Windows 7
19 14 (7.82%) Change Management
20 13 (7.26%) Continuous Improvement

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 17 September 2014, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 16 (8.94%) MS Exchange
2 4 (2.23%) SharePoint
3 3 (1.68%) Lotus Domino
4 1 (0.56%) Tomcat
4 1 (0.56%) IBM Notes
4 1 (0.56%) Exchange Server 2007
4 1 (0.56%) Moodle
4 1 (0.56%) Lync
4 1 (0.56%) Exchange Server 2010
Applications
1 25 (13.97%) MS Excel
2 18 (10.06%) MS Office
Business Applications
1 3 (1.68%) assyst
2 2 (1.12%) Remedy ITSM
2 2 (1.12%) SAP Oil and Gas
3 1 (0.56%) Academy Housing
3 1 (0.56%) arcHouse
3 1 (0.56%) Agresso
Cloud Services
1 1 (0.56%) Office 365
Communications & Networking
1 5 (2.79%) WAN
2 4 (2.23%) DNS
3 3 (1.68%) Internet
3 3 (1.68%) TCP/IP
4 2 (1.12%) LAN
4 2 (1.12%) DHCP
5 1 (0.56%) Ethernet
5 1 (0.56%) FTP
5 1 (0.56%) SNMP
5 1 (0.56%) VoIP
5 1 (0.56%) ADSL
5 1 (0.56%) Broadband
5 1 (0.56%) OSPF
5 1 (0.56%) BGP
5 1 (0.56%) Firewall
5 1 (0.56%) SHDSL
5 1 (0.56%) Cisco ASA
5 1 (0.56%) FWSM
5 1 (0.56%) Intranet
5 1 (0.56%) SMTP
Database & Business Intelligence
1 19 (10.61%) Crystal Reports
2 2 (1.12%) SQL Server
3 1 (0.56%) MySQL
Development Applications
1 1 (0.56%) ClearQuest
General
1 26 (14.53%) Law
2 22 (12.29%) Finance
3 17 (9.50%) Advertising
4 8 (4.47%) Telecoms
5 7 (3.91%) Legal
5 7 (3.91%) Banking
6 2 (1.12%) Retail
6 2 (1.12%) Manufacturing
6 2 (1.12%) Electronics
6 2 (1.12%) Marketing
7 1 (0.56%) Investment Banking
Job Titles
1 57 (31.84%) Analyst
2 48 (26.82%) Service Manager
3 30 (16.76%) Team Leader
4 29 (16.20%) Service Desk Manager
4 29 (16.20%) Service Desk Team Leader
5 25 (13.97%) Service Analyst
6 22 (12.29%) Service Desk Analyst
7 20 (11.17%) Consultant
8 18 (10.06%) Compliance Analyst
9 16 (8.94%) Management Consultant
9 16 (8.94%) Technical Consultant
9 16 (8.94%) ITSM Consultant
9 16 (8.94%) Service Management Consultant
9 16 (8.94%) Business Consultant
10 14 (7.82%) Services Delivery Manager
10 14 (7.82%) Delivery Manager
11 11 (6.15%) Support Analyst
12 7 (3.91%) Support Manager
13 6 (3.35%) 2nd Line Support
14 5 (2.79%) IT Services Manager
Libraries, Frameworks & Software Standards
1 3 (1.68%) Flash
2 1 (0.56%) HTML5
2 1 (0.56%) REST
2 1 (0.56%) HTML
2 1 (0.56%) CSS
2 1 (0.56%) SOAP
2 1 (0.56%) XML
Miscellaneous
1 23 (12.85%) Analytical Skills
2 10 (5.59%) Management Information System
3 5 (2.79%) Blackberry
4 3 (1.68%) Computer Science
4 3 (1.68%) CMDB
4 3 (1.68%) Enterprise Software
5 2 (1.12%) IBM Mainframe
5 2 (1.12%) DTV
5 2 (1.12%) Mainframe
6 1 (0.56%) VLE
6 1 (0.56%) Smartphone
6 1 (0.56%) Video Conferencing
6 1 (0.56%) iPhone
6 1 (0.56%) iPad
Operating Systems
1 45 (25.14%) Windows
2 25 (13.97%) Windows XP
3 16 (8.94%) Mac OS X
3 16 (8.94%) Windows 7
4 5 (2.79%) Windows 8
5 1 (0.56%) Windows Server 2012
5 1 (0.56%) Linux
5 1 (0.56%) Windows Server 2003
5 1 (0.56%) Windows Server 2008
5 1 (0.56%) Mac OS
Processes & Methodologies
1 133 (74.30%) ITIL
2 72 (40.22%) Service Delivery
3 57 (31.84%) Incident Management
4 53 (29.61%) Service Management
5 35 (19.55%) Project Management
6 32 (17.88%) Problem Management
7 18 (10.06%) ITSM
8 17 (9.50%) Mentoring
9 14 (7.82%) Change Management
10 13 (7.26%) Continuous Improvement
11 12 (6.70%) Root Cause Analysis
11 12 (6.70%) Stakeholder Management
12 9 (5.03%) Line Management
13 8 (4.47%) CRM
14 7 (3.91%) Configuration Management
14 7 (3.91%) Time Management
15 6 (3.35%) PRINCE2
15 6 (3.35%) Coaching
15 6 (3.35%) ITIL V3
16 5 (2.79%) People Management
Programming Languages
1 19 (10.61%) SQL
2 3 (1.68%) C
3 1 (0.56%) Java
Qualifications
1 26 (14.53%) ITIL Certification
2 24 (13.41%) MCP
3 19 (10.61%) MOS
4 16 (8.94%) HND
5 10 (5.59%) Degree
6 8 (4.47%) Microsoft Certification
7 5 (2.79%) A+ Certification
8 2 (1.12%) MCSA
8 2 (1.12%) CITP
8 2 (1.12%) SC Cleared
8 2 (1.12%) Security Cleared
8 2 (1.12%) MCITP
9 1 (0.56%) MCDST
9 1 (0.56%) APMP
9 1 (0.56%) CCNA
9 1 (0.56%) Cisco Certification
9 1 (0.56%) MCSE
9 1 (0.56%) Network+ Certification
Quality Assurance & Compliance
1 53 (29.61%) SLA
2 10 (5.59%) ISO 9001
3 1 (0.56%) ISO/IEC 27001
3 1 (0.56%) QA
System Software
1 58 (32.40%) Active Directory
2 3 (1.68%) XenApp
2 3 (1.68%) XenDesktop
3 2 (1.12%) XenServer
4 1 (0.56%) VMware Infrastructure
Systems Management
1 2 (1.12%) Tivoli
1 2 (1.12%) Nagios
1 2 (1.12%) SCOM
Vendors
1 29 (16.20%) Microsoft
2 12 (6.70%) ServiceNow
3 10 (5.59%) Citrix
4 7 (3.91%) Remedy
5 3 (1.68%) BMC
5 3 (1.68%) Lotus
5 3 (1.68%) VMware
5 3 (1.68%) Interwoven
5 3 (1.68%) Cisco
5 3 (1.68%) SolarWinds
6 2 (1.12%) Kaseya
6 2 (1.12%) FrontRange
6 2 (1.12%) Intel
6 2 (1.12%) Lumension
6 2 (1.12%) IBM
6 2 (1.12%) SAP
6 2 (1.12%) Altiris
6 2 (1.12%) Northgate
7 1 (0.56%) Civica
7 1 (0.56%) Capita
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