The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 4 December 2016 with a comparison to the same period over the previous 2 years.

3 months to
4 Dec 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 806 884 914
Rank change year-on-year
+78 +30
Permanent jobs citing Service Desk Management 77 82 65
As % of all permanent IT jobs located in the UK 0.086% 0.076% 0.057%
As % of the Processes & Methodologies category 0.098% 0.087% 0.066%
Number of salaries quoted 56 78 49
Median salary £42,500 £45,000 £32,500
Median salary % change year-on-year
-5.55% +38.46%
90% offered a salary of more than £23,750 £29,700 £22,000
10% offered a salary of more than £67,500 £63,250 £50,000
UK excluding London median salary £40,000 £45,000 £32,500
% change year-on-year
-11.11% +38.46%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
78798 94209 98163
As % of all permanent IT jobs located in the UK 88.10% 87.55% 85.65%
Number of salaries quoted 64965 77834 80660
Median salary £50,000 £50,000 £47,501
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,500 £31,000
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Desk Management
Jobs Demand Trend

The demand trend of job ads citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 4 December 2016 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 4 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +89 73 £45,000 - 2
London +78 18 £65,000 +49.42% 1
South East +60 14 £42,500 -5.55%
West Midlands -5 14 £26,250 +14.13% 1
South West +26 12 £45,000 -43.75%
Solihull 0 7 £24,500 -
Yorkshire +26 6 £37,500 -50.00%
Bristol - 6 £55,000 -
Leeds +23 5 £31,250 -58.33%
West Yorkshire +22 5 £31,250 -58.33%
Hampshire +9 5 £42,500 +112.50%
Surrey +3 5 £45,000 -
Birmingham -9 5 £28,000 +21.73%
Manchester -12 5 £49,000 +20.98%
North West -18 5 £49,000 +27.27%
Andover - 4 £42,500 -
Berkshire +50 3 - -
East Midlands +7 3 £67,500 +107.69%
Reading - 3 - -
Scotland - 3 £31,000 -
Glasgow - 3 £31,000 -
Ealing - 2 £67,500 -
Leicester - 2 £67,500 -
Leicestershire - 2 £67,500 -
Salisbury - 2 £16,500 -
Bath - 2 £23,500 -
Woking - 2 £31,250 -
Somerset - 2 £23,500 -
Wiltshire - 2 £16,500 -
Essex +15 1 £60,000 +25.00%

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 4 December 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Desk Management.

1 136 (85.53%) ITIL
2 82 (51.57%) Service Delivery
3 57 (35.85%) SLA
4 52 (32.70%) Service Management
5 49 (30.82%) Finance
6 39 (24.53%) MS Excel
6 39 (24.53%) Line Management
7 36 (22.64%) Windows
8 35 (22.01%) Incident Management
9 31 (19.50%) Legal
10 29 (18.24%) Microsoft
10 29 (18.24%) Portfolio Management
11 26 (16.35%) Problem Management
12 25 (15.72%) Analytical Skills
13 22 (13.84%) Mentoring
13 22 (13.84%) Continuous Improvement
14 20 (12.58%) Project Management
15 19 (11.95%) Citrix
16 18 (11.32%) Active Directory
17 17 (10.69%) PRINCE2
17 17 (10.69%) Business Continuity
18 16 (10.06%) SQL
19 15 (9.43%) VMware
19 15 (9.43%) Coaching
20 14 (8.81%) People Management
20 14 (8.81%) ITIL V3
20 14 (8.81%) LAN
21 13 (8.18%) Stakeholder Engagement
22 12 (7.55%) ISO/IEC 27001
22 12 (7.55%) ITIL Certification

Service Desk Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (4.40%) MS Exchange
2 5 (3.14%) Exchange Server 2010
3 4 (2.52%) IIS
4 2 (1.26%) Apache
4 2 (1.26%) Jetty
4 2 (1.26%) SharePoint
4 2 (1.26%) Tomcat
5 1 (0.63%) Exchange Server 2007
Applications
1 39 (24.53%) MS Excel
2 11 (6.92%) MS Office
3 3 (1.89%) MS PowerPoint
Business Applications
1 10 (6.29%) assyst
2 1 (0.63%) Dynamics CRM
Cloud Services
1 10 (6.29%) Office 365
2 5 (3.14%) Microsoft Azure
3 3 (1.89%) Cloud Computing
4 2 (1.26%) Amazon AWS
4 2 (1.26%) IaaS
4 2 (1.26%) SaaS
5 1 (0.63%) Adobe Creative Cloud
Communications & Networking
1 14 (8.81%) LAN
2 9 (5.66%) Firewall
3 6 (3.77%) DHCP
3 6 (3.77%) DNS
3 6 (3.77%) TCP/IP
4 4 (2.52%) VPN
4 4 (2.52%) WAN
5 2 (1.26%) SNMP
5 2 (1.26%) Unified Communications
5 2 (1.26%) VoIP
6 1 (0.63%) Cisco Wireless
6 1 (0.63%) FTP
6 1 (0.63%) GPRS
6 1 (0.63%) Intrusion Detection
6 1 (0.63%) IP Telephony
6 1 (0.63%) Network Security
6 1 (0.63%) Remote Desktop
6 1 (0.63%) SAN
6 1 (0.63%) VLAN
6 1 (0.63%) Wireless
Database & Business Intelligence
1 9 (5.66%) SQL Server
2 6 (3.77%) DB2
3 3 (1.89%) SQL Server 2008
4 2 (1.26%) Big Data
4 2 (1.26%) SQL Server 2012
5 1 (0.63%) Crystal Reports
5 1 (0.63%) OLAP
5 1 (0.63%) SQL Server 2005
5 1 (0.63%) SQL Server Reporting Services
Development Applications
1 2 (1.26%) JIRA
General
1 49 (30.82%) Finance
2 31 (19.50%) Legal
3 8 (5.03%) Manufacturing
4 7 (4.40%) Retail
5 4 (2.52%) Law
6 3 (1.89%) Spanish Language
7 2 (1.26%) Telecoms
8 1 (0.63%) Marketing
Job Titles
1 73 (45.91%) Service Manager
2 40 (25.16%) Delivery Manager
2 40 (25.16%) Services Delivery Manager
3 23 (14.47%) Analyst
3 23 (14.47%) Service Desk Manager
4 20 (12.58%) IT Manager
5 16 (10.06%) Service Analyst
6 15 (9.43%) ITIL Manager
6 15 (9.43%) ITIL Service Manager
7 14 (8.81%) IT Services Manager
8 11 (6.92%) Applications Support
8 11 (6.92%) Service Desk Analyst
9 10 (6.29%) IT Support
10 9 (5.66%) Service Support Manager
10 9 (5.66%) Support Manager
11 8 (5.03%) Operations Manager
11 8 (5.03%) Support Analyst
12 7 (4.40%) Head of IT
12 7 (4.40%) IT Support Manager
12 7 (4.40%) Technical Manager
Libraries, Frameworks & Software Standards
1 4 (2.52%) .NET
2 3 (1.89%) ASP.NET
3 1 (0.63%) .NET Framework
3 1 (0.63%) Web Services
Miscellaneous
1 25 (15.72%) Analytical Skills
2 8 (5.03%) Data Centre
3 5 (3.14%) Management Information System
3 5 (3.14%) Virtual Team
4 4 (2.52%) Life Science
4 4 (2.52%) NHS
4 4 (2.52%) Performance Metrics
5 3 (1.89%) Foreign Exchange (FX)
5 3 (1.89%) User Experience
6 2 (1.26%) Statistics
7 1 (0.63%) Blackberry
7 1 (0.63%) Data Protection Act
7 1 (0.63%) Data Structures
7 1 (0.63%) Driving Licence
7 1 (0.63%) Mobile App
7 1 (0.63%) Mobile Computing
7 1 (0.63%) PMI
7 1 (0.63%) Replication
7 1 (0.63%) Telematics
Operating Systems
1 36 (22.64%) Windows
2 8 (5.03%) Linux
2 8 (5.03%) Windows Server
3 6 (3.77%) Windows 7
3 6 (3.77%) Windows Server 2008
4 5 (3.14%) Mac OS X
5 3 (1.89%) Windows 10
6 2 (1.26%) Apple iOS
6 2 (1.26%) CentOS
6 2 (1.26%) Windows 8
6 2 (1.26%) Windows Server 2012
6 2 (1.26%) Windows XP
7 1 (0.63%) Android
7 1 (0.63%) Windows Mobile
7 1 (0.63%) Windows Server 2003
Processes & Methodologies
1 136 (85.53%) ITIL
2 82 (51.57%) Service Delivery
3 52 (32.70%) Service Management
4 39 (24.53%) Line Management
5 35 (22.01%) Incident Management
6 29 (18.24%) Portfolio Management
7 26 (16.35%) Problem Management
8 22 (13.84%) Continuous Improvement
8 22 (13.84%) Mentoring
9 20 (12.58%) Project Management
10 17 (10.69%) Business Continuity
10 17 (10.69%) PRINCE2
11 15 (9.43%) Coaching
12 14 (8.81%) ITIL V3
12 14 (8.81%) People Management
13 13 (8.18%) Stakeholder Engagement
14 12 (7.55%) Change Management
15 11 (6.92%) ITSM
15 11 (6.92%) Performance Management
16 10 (6.29%) Trend Analysis
Programming Languages
1 16 (10.06%) SQL
2 11 (6.92%) Java
3 4 (2.52%) C#
4 3 (1.89%) PowerShell
4 3 (1.89%) VB.NET
5 2 (1.26%) C
6 1 (0.63%) T-SQL
Qualifications
1 12 (7.55%) ITIL Certification
2 10 (6.29%) Degree
3 5 (3.14%) Security Cleared
4 4 (2.52%) Cisco Certification
5 3 (1.89%) A+ Certification
5 3 (1.89%) CCNA
5 3 (1.89%) MCITP
5 3 (1.89%) MCP
5 3 (1.89%) Microsoft Certification
6 2 (1.26%) CCNP
6 2 (1.26%) CCSA
6 2 (1.26%) CCSE
7 1 (0.63%) CCIP
7 1 (0.63%) GNVQ
7 1 (0.63%) HND
7 1 (0.63%) MOS
7 1 (0.63%) PMI Certification
7 1 (0.63%) SC Cleared
Quality Assurance & Compliance
1 57 (35.85%) SLA
2 12 (7.55%) ISO/IEC 27001
3 3 (1.89%) PCI DSS
4 2 (1.26%) Data Quality
4 2 (1.26%) ISO 9001
System Software
1 18 (11.32%) Active Directory
2 9 (5.66%) VMware Infrastructure
3 5 (3.14%) Virtual Machines
4 3 (1.89%) XenApp
5 2 (1.26%) vSphere
6 1 (0.63%) Hyper-V
6 1 (0.63%) XenDesktop
Systems Management
1 2 (1.26%) Cisco Prime
2 1 (0.63%) WSUS
Vendors
1 29 (18.24%) Microsoft
2 19 (11.95%) Citrix
3 15 (9.43%) VMware
4 10 (6.29%) Remedy
5 9 (5.66%) Cisco
6 4 (2.52%) SolarWinds
7 3 (1.89%) Juniper
8 2 (1.26%) Apple
8 2 (1.26%) CheckPoint
8 2 (1.26%) Dynatrace
8 2 (1.26%) Intel Security
8 2 (1.26%) Kaspersky
8 2 (1.26%) NetApp
8 2 (1.26%) Palo Alto
8 2 (1.26%) Red Hat
8 2 (1.26%) SonicWALL
8 2 (1.26%) Stonesoft
9 1 (0.63%) Fortinet
9 1 (0.63%) LANDesk
9 1 (0.63%) NetSuite
London
Plan-net
Salary: Competitive rate
Posted: 3 days ago
Oldbury, West Midlands (County)
Owen Daniels Consultancy
Salary: Up to £18,000 per annum
Posted: 2 days ago