The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 772 821 793
Rank change year-on-year
+49 -28
Permanent jobs citing Service Desk Management 121 86 80
As % of all permanent IT jobs located in the UK 0.11% 0.075% 0.075%
As % of the Processes & Methodologies category 0.13% 0.091% 0.092%
Number of salaries quoted 102 74 74
Average salary £37,500 £29,250 £36,250
Average salary % change year-on-year
+28.20% -19.31%
90% offered a salary of more than £20,300 £20,400 £29,000
10% offered a salary of more than £54,400 £57,500 £52,500
UK excluding London average salary £33,500 £28,750 £34,000
% change year-on-year
+16.52% -15.44%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
93272 94978 86805
As % of all permanent IT jobs located in the UK 85.17% 82.77% 81.71%
Number of salaries quoted 76819 75777 71033
Average salary £50,000 £47,500 £47,500
Average salary % change year-on-year
+5.26% -
90% offered a salary of more than £32,500 £31,000 £30,000
10% offered a salary of more than £75,000 £72,500 £72,500
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 28 August 2015 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +39 117 £37,500 +27.11% 14
London +34 40 £41,000 +31.20% 5
South East +31 23 £37,500 +56.25% 1
City of London +40 17 £37,500 -43.39% 1
North West +12 15 £34,500 +81.57%
East Midlands -7 12 £33,500 +24.07% 2
Northamptonshire +2 11 £33,500 +24.07% 1
Northampton -4 11 £33,500 +21.81% 1
Surrey +13 10 £50,000 -
Southampton +13 9 £20,000 -16.66% 1
Hampshire +10 9 £20,000 -16.66% 1
East of England +4 9 £50,500 +98.03% 3
South West -25 9 £37,500 -16.66%
Gloucestershire - 9 £37,500 -
Cheltenham - 9 £37,500 -
Leeds +19 7 £26,250 -30.00% 1
Liverpool +18 7 £55,000 +189.47%
Yorkshire +17 7 £26,250 -30.00% 1
Merseyside +14 7 £55,000 +189.47%
West Yorkshire +10 7 £26,250 -30.00% 1
Manchester +6 6 £31,500 +65.78%
Cambridgeshire +16 4 - -
Peterborough -2 4 - -
Chelmsford - 3 £53,000 - 1
Essex - 3 £53,000 - 1
Cheshire +1 2 £29,000 +52.63%
Suffolk -1 2 £35,000 +37.25%
Chester -6 2 £29,000 +52.63%
Ipswich -8 2 £35,000 -
Milton Keynes -10 2 £50,000 +33.33%

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 28 August 2015, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 127 (65.46%) ITIL
2 96 (49.48%) SLA
3 81 (41.75%) Service Delivery
4 77 (39.69%) Windows
5 62 (31.96%) Microsoft
6 54 (27.84%) Service Management
7 53 (27.32%) MCP
8 50 (25.77%) MS Excel
8 50 (25.77%) Analytical Skills
9 43 (22.16%) MS Office
10 40 (20.62%) Incident Management
11 31 (15.98%) A+ Certification
11 31 (15.98%) Problem Management
11 31 (15.98%) Mentoring
12 30 (15.46%) Active Directory
13 28 (14.43%) Management Information System
14 26 (13.40%) Finance
15 23 (11.86%) Configuration Management
16 22 (11.34%) Crystal Reports
16 22 (11.34%) Windows 7
17 21 (10.82%) ISO/IEC 27001
18 20 (10.31%) Law
19 17 (8.76%) HND
19 17 (8.76%) SQL
19 17 (8.76%) Microsoft Certification
19 17 (8.76%) Root Cause Analysis
20 16 (8.25%) SharePoint
20 16 (8.25%) ISO 9001
21 15 (7.73%) VMware
21 15 (7.73%) Windows XP

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 28 August 2015, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 16 (8.25%) SharePoint
2 9 (4.64%) MS Exchange
3 7 (3.61%) Exchange Server 2007
4 6 (3.09%) Exchange Server 2010
5 4 (2.06%) Blackberry Enterprise Server
6 2 (1.03%) Drupal
6 2 (1.03%) IBM Notes
Applications
1 50 (25.77%) MS Excel
2 43 (22.16%) MS Office
3 3 (1.55%) MS PowerPoint
Business Applications
1 6 (3.09%) Dynamics CRM
2 2 (1.03%) Academy Housing
2 2 (1.03%) arcHouse
2 2 (1.03%) Orchard Housing
2 2 (1.03%) Aareon QL
2 2 (1.03%) OPENHousing
2 2 (1.03%) MIS ActiveH
2 2 (1.03%) Northgate Housing
3 1 (0.52%) assyst
3 1 (0.52%) Dynamics AX
3 1 (0.52%) Remedy ITSM
Cloud Services
1 6 (3.09%) Amazon EC2
1 6 (3.09%) Amazon AWS
2 2 (1.03%) Office 365
Communications & Networking
1 10 (5.15%) Internet
2 9 (4.64%) DNS
3 7 (3.61%) WAN
4 5 (2.58%) TCP/IP
4 5 (2.58%) Intranet
5 4 (2.06%) Firewall
5 4 (2.06%) DHCP
6 3 (1.55%) DECT
6 3 (1.55%) LAN
6 3 (1.55%) VoIP
7 2 (1.03%) GPRS
8 1 (0.52%) VPN
8 1 (0.52%) Broadband
Database & Business Intelligence
1 22 (11.34%) Crystal Reports
2 6 (3.09%) Oracle BI EE
3 5 (2.58%) SQL Server
4 4 (2.06%) SQL Server 2008
4 4 (2.06%) SQL Server 2005
5 2 (1.03%) OLAP
5 2 (1.03%) SQL Server 2012
5 2 (1.03%) Data Warehouse
6 1 (0.52%) RDBMS
6 1 (0.52%) DB2
6 1 (0.52%) NoSQL
6 1 (0.52%) Oracle Exadata
6 1 (0.52%) Relational Database
Development Applications
1 2 (1.03%) Redmine
General
1 26 (13.40%) Finance
2 20 (10.31%) Law
3 13 (6.70%) Legal
4 8 (4.12%) Retail
4 8 (4.12%) Telecoms
5 7 (3.61%) Manufacturing
6 5 (2.58%) Marketing
7 3 (1.55%) Advertising
Job Titles
1 66 (34.02%) Service Manager
2 45 (23.20%) Service Desk Manager
3 38 (19.59%) Team Leader
3 38 (19.59%) Analyst
4 33 (17.01%) Service Analyst
5 32 (16.49%) Service Desk Analyst
6 27 (13.92%) Service Desk Team Leader
7 16 (8.25%) Delivery Manager
7 16 (8.25%) Services Delivery Manager
8 14 (7.22%) Consultant
9 11 (5.67%) Management Consultant
9 11 (5.67%) Service Management Consultant
10 8 (4.12%) Applications Support
11 7 (3.61%) IT Services Manager
11 7 (3.61%) Support Team Leader
12 6 (3.09%) Administrator
13 5 (2.58%) Systems Administrator
13 5 (2.58%) Applications Manager
13 5 (2.58%) Production Manager
14 4 (2.06%) Applications Support Specialist
Libraries, Frameworks & Software Standards
1 7 (3.61%) .NET
2 3 (1.55%) COM
2 3 (1.55%) Middleware
Miscellaneous
1 50 (25.77%) Analytical Skills
2 28 (14.43%) Management Information System
3 7 (3.61%) Life Science
4 5 (2.58%) EPoS
5 2 (1.03%) Blackberry
5 2 (1.03%) Telematics
6 1 (0.52%) iPad
6 1 (0.52%) Performance Metrics
6 1 (0.52%) LIMS
6 1 (0.52%) Thin Client
6 1 (0.52%) Fat Client
6 1 (0.52%) iPhone
6 1 (0.52%) Replication
6 1 (0.52%) Smartphone
Operating Systems
1 77 (39.69%) Windows
2 22 (11.34%) Windows 7
3 15 (7.73%) Windows XP
4 7 (3.61%) Windows 8
5 6 (3.09%) Mac OS X
5 6 (3.09%) Windows Server 2008
6 5 (2.58%) Windows Server 2003
6 5 (2.58%) Windows Server 2012
7 3 (1.55%) Windows Vista
7 3 (1.55%) Linux
8 1 (0.52%) UNIX
8 1 (0.52%) Android
8 1 (0.52%) Apple iOS
Processes & Methodologies
1 127 (65.46%) ITIL
2 81 (41.75%) Service Delivery
3 54 (27.84%) Service Management
4 40 (20.62%) Incident Management
5 31 (15.98%) Problem Management
5 31 (15.98%) Mentoring
6 23 (11.86%) Configuration Management
7 17 (8.76%) Root Cause Analysis
8 15 (7.73%) Continuous Improvement
8 15 (7.73%) Line Management
9 13 (6.70%) Process Management
10 12 (6.19%) Workflow
11 11 (5.67%) PRINCE2
11 11 (5.67%) Stakeholder Management
12 10 (5.15%) Change Management
13 9 (4.64%) Disaster Recovery
13 9 (4.64%) ITSM
13 9 (4.64%) Project Management
13 9 (4.64%) Coaching
13 9 (4.64%) People Management
Programming Languages
1 17 (8.76%) SQL
2 5 (2.58%) Java
3 2 (1.03%) T-SQL
Qualifications
1 53 (27.32%) MCP
2 31 (15.98%) A+ Certification
3 17 (8.76%) HND
3 17 (8.76%) Microsoft Certification
4 15 (7.73%) MOS
5 14 (7.22%) Degree
6 13 (6.70%) CCNA
6 13 (6.70%) Cisco Certification
7 10 (5.15%) MCTS
8 8 (4.12%) ITIL Certification
9 3 (1.55%) Security Cleared
10 2 (1.03%) APMP
10 2 (1.03%) PRINCE2 Practitioner
11 1 (0.52%) CCSA
11 1 (0.52%) CCSE
Quality Assurance & Compliance
1 96 (49.48%) SLA
2 21 (10.82%) ISO/IEC 27001
3 16 (8.25%) ISO 9001
4 1 (0.52%) Sarbanes-Oxley
System Software
1 30 (15.46%) Active Directory
2 11 (5.67%) VMware Infrastructure
3 3 (1.55%) Hyper-V
4 2 (1.03%) KVM
5 1 (0.52%) Oracle RAC
5 1 (0.52%) XenApp
5 1 (0.52%) XenDesktop
Systems Management
1 2 (1.03%) Nagios
1 2 (1.03%) Opsview
2 1 (0.52%) DameWare
2 1 (0.52%) Data Guard
Vendors
1 62 (31.96%) Microsoft
2 15 (7.73%) VMware
3 14 (7.22%) Cisco
4 8 (4.12%) Salesforce.com
5 7 (3.61%) Remedy
6 6 (3.09%) Eloqua
6 6 (3.09%) Siebel
7 5 (2.58%) ServiceNow
8 4 (2.06%) Dell
8 4 (2.06%) Citrix
9 3 (1.55%) Oracle
10 2 (1.03%) Northgate
10 2 (1.03%) Civica
10 2 (1.03%) Capita
10 2 (1.03%) Orchard
10 2 (1.03%) LANDesk
10 2 (1.03%) Meraki
10 2 (1.03%) Lotus
10 2 (1.03%) Apple
10 2 (1.03%) Aareon
London
Burns Sheehan
Salary: £20 - £22000 per annum + company benefits
Posted: 2 days ago
Stevenage, Hertfordshire
Senitor Associates
Salary: £40000 per annum
Posted: 2 days ago
Hitchin, Hertfordshire
Senitor Associates
Salary: £40000 per annum
Posted: 2 days ago
London
Lorien Resourcing
Posted: 2 days ago
Nottingham, Nottinghamshire
EMBS- People Transfer
Salary: To £30,000 + Benefits
Posted: 2 days ago
Southampton, Hampshire
Amicus ITS
Salary: £20,000 per annum plus shift allowance of 15% of basic annual salary
Posted: 2 days ago
East London
Venturi
Salary: £40000.00 - £47000.00 per annum + benefits & bonus
Posted: 3 days ago
London
Burns Sheehan
Salary: £22000.00 - £27000.00 per annum + company benefits
Posted: 4 days ago
Northampton, Northamptonshire
Deerfoot IT Resources Ltd
Salary: £32000 - £35000 per annum
Posted: 5 days ago
West Midlands
Maclean Moore Consulting
Salary: From £60,000 to £80,000 per annum Bonus, Pension, Healthcare, Holiday,
Posted: 6 days ago
Birmingham, West Midlands (County)
SCC
Salary: From £45,000 to £50,000 per annum Up to |£50k plus car /car allowance
Posted: 20 days ago
Leeds
Hays IT - Uk Posting account
Salary: £16000.00 - £18000.00 per annum
Posted: 24 days ago
City of London
Interquest - IQ Public Sector
Salary: £36000 - £39000 per annum + Benefits
Posted: 25 days ago