The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 2 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
2 May 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 857 893 919
Rank change year-on-year
+36 +26
Permanent jobs citing Service Desk Management 83 94 91
As % of all permanent IT jobs located in the UK 0.081% 0.084% 0.075%
As % of the Processes & Methodologies category 0.092% 0.098% 0.088%
Number of salaries quoted 67 77 74
Median salary £52,500 £34,875 £41,500
Median salary % change year-on-year
+50.53% -15.96%
90% offered a salary of more than £26,800 £19,000 £21,250
10% offered a salary of more than £73,500 £60,000 £57,500
UK excluding London median salary £52,500 £34,750 £45,000
% change year-on-year
+51.07% -22.77%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
90249 96307 103353
As % of all permanent IT jobs located in the UK 87.63% 85.97% 85.30%
Number of salaries quoted 75115 77827 83349
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,000 £30,500
10% offered a salary of more than £75,000 £72,500 £75,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Desk Management
Jobs Demand Trend

The demand trend of job ads citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 2 May 2016 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 2 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -3 79 £52,500 +50.53% 9
London -3 19 £50,000 +33.33% 2
South East +28 18 £52,500 +176.31% 2
West Midlands 0 17 £52,500 +40.00% 1
Birmingham -3 17 £52,500 +50.00% 1
Surrey - 14 £52,500 -
Yorkshire +23 8 £44,750 +23.87% 1
South West +2 6 £80,000 +300.00% 1
Gloucestershire - 6 £80,000 -
Sidcup - 6 £50,000 -
Gloucester - 6 £80,000 -
York +4 5 - -
North Yorkshire +3 5 - -
North West 0 5 £27,500 -26.66%
Hampshire +6 4 £21,000 +10.52%
Southampton -2 4 £21,000 +10.52%
Manchester -5 4 £27,500 -26.66%
East of England +16 3 £33,750 -6.89%
East Midlands +15 3 £32,500 -2.98% 2
Northampton +10 3 £32,500 -2.98% 2
Northamptonshire +9 3 £32,500 -2.98% 2
Leeds - 3 £44,750 - 1
West Yorkshire - 3 £44,750 - 1
City of London +43 2 £60,000 +23.07% 1
St Albans +24 1 £27,500 -8.33%
Hertfordshire +21 1 £27,500 -24.13%
Lancashire -2 1 - -
Cambridgeshire -4 1 £40,000 +60.00%
Suffolk - 1 - -
Glasgow - 1 - -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 2 May 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Desk Management.

1 124 (81.58%) ITIL
2 81 (53.29%) SLA
3 72 (47.37%) Service Delivery
4 43 (28.29%) Incident Management
4 43 (28.29%) Microsoft
5 40 (26.32%) Windows
6 39 (25.66%) Service Management
7 37 (24.34%) MS Excel
7 37 (24.34%) Problem Management
7 37 (24.34%) Line Management
8 31 (20.39%) Change Management
8 31 (20.39%) Finance
9 29 (19.08%) PRINCE2
10 28 (18.42%) Active Directory
10 28 (18.42%) ITIL V3
11 27 (17.76%) Mentoring
12 26 (17.11%) SharePoint
13 25 (16.45%) Analytical Skills
14 23 (15.13%) ITSM
15 22 (14.47%) Performance Management
16 19 (12.50%) LANDesk
16 19 (12.50%) Amazon AWS
16 19 (12.50%) MS Office
16 19 (12.50%) Office 365
17 18 (11.84%) Remedy
17 18 (11.84%) Retail
18 17 (11.18%) Microsoft Azure
19 16 (10.53%) Agile Software Development
19 16 (10.53%) assyst
20 15 (9.87%) Manufacturing

Service Desk Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 26 (17.11%) SharePoint
2 6 (3.95%) MS Exchange
3 4 (2.63%) SharePoint 2013
4 3 (1.97%) Exchange Server 2010
4 3 (1.97%) Exchange Server 2013
5 1 (0.66%) Blackberry Enterprise Server
5 1 (0.66%) Exchange Server 2007
5 1 (0.66%) SharePoint 2010
Applications
1 37 (24.34%) MS Excel
2 19 (12.50%) MS Office
Business Applications
1 16 (10.53%) assyst
2 7 (4.61%) SAP Oil and Gas
3 1 (0.66%) Remedy ITSM
Cloud Services
1 19 (12.50%) Amazon AWS
1 19 (12.50%) Office 365
2 17 (11.18%) Microsoft Azure
3 6 (3.95%) SaaS
4 2 (1.32%) AWS CloudFormation
4 2 (1.32%) PaaS
5 1 (0.66%) Amazon EC2
5 1 (0.66%) IaaS
5 1 (0.66%) SuccessFactors
Communications & Networking
1 10 (6.58%) DNS
2 7 (4.61%) DHCP
2 7 (4.61%) LAN
2 7 (4.61%) SAN
2 7 (4.61%) WAN
3 6 (3.95%) Firewall
4 5 (3.29%) Intranet
4 5 (3.29%) TCP/IP
4 5 (3.29%) VoIP
4 5 (3.29%) VPN
5 3 (1.97%) Broadband
6 2 (1.32%) Cisco IOS
6 2 (1.32%) Internet
6 2 (1.32%) Reverse Proxy
6 2 (1.32%) Wireless
7 1 (0.66%) DECT
7 1 (0.66%) Network Security
7 1 (0.66%) Wi-Fi
7 1 (0.66%) WLAN
Database & Business Intelligence
1 9 (5.92%) Crystal Reports
2 3 (1.97%) SQL Server
3 1 (0.66%) MySQL
3 1 (0.66%) Oracle Database
3 1 (0.66%) SAP HANA
3 1 (0.66%) SQL Server 2008
3 1 (0.66%) SQL Server 2012
3 1 (0.66%) SQL Server Integration Services
3 1 (0.66%) SQL Server Reporting Services
Development Applications
1 2 (1.32%) JIRA
2 1 (0.66%) Selenium
General
1 31 (20.39%) Finance
2 18 (11.84%) Retail
3 15 (9.87%) Manufacturing
4 12 (7.89%) Law
5 11 (7.24%) Legal
6 9 (5.92%) Telecoms
7 8 (5.26%) Marketing
8 7 (4.61%) Electronics
9 3 (1.97%) Banking
10 2 (1.32%) Financial Institution
11 1 (0.66%) Automotive
11 1 (0.66%) Investment Banking
11 1 (0.66%) Publishing
Job Titles
1 72 (47.37%) Service Manager
2 41 (26.97%) Service Desk Manager
3 33 (21.71%) IT Manager
4 30 (19.74%) IT Services Manager
5 23 (15.13%) Support Manager
6 21 (13.82%) Team Leader
7 20 (13.16%) Service Desk Team Leader
8 15 (9.87%) Service Support Manager
9 13 (8.55%) IT Support
10 10 (6.58%) Analyst
10 10 (6.58%) Delivery Manager
10 10 (6.58%) Senior Manager
10 10 (6.58%) Services Delivery Manager
11 9 (5.92%) Head of IT
11 9 (5.92%) Incident Manager
12 8 (5.26%) Head of Delivery
12 8 (5.26%) Head of Service Delivery
12 8 (5.26%) Head of Support
12 8 (5.26%) Service Analyst
12 8 (5.26%) Service Desk Analyst
Libraries, Frameworks & Software Standards
1 1 (0.66%) .NET
1 1 (0.66%) Ajax
1 1 (0.66%) ASP.NET
1 1 (0.66%) COM
1 1 (0.66%) CSS
1 1 (0.66%) HTML
1 1 (0.66%) J2EE
1 1 (0.66%) jQuery
1 1 (0.66%) XML
Miscellaneous
1 25 (16.45%) Analytical Skills
2 10 (6.58%) Management Information System
3 8 (5.26%) EPoS
4 6 (3.95%) Life Science
5 5 (3.29%) Clustering
5 5 (3.29%) NHS
6 4 (2.63%) Blackberry
6 4 (2.63%) CMDB
7 3 (1.97%) Mobile Computing
8 2 (1.32%) Computer Science
8 2 (1.32%) Statistics
8 2 (1.32%) User Experience
9 1 (0.66%) Client/Server
9 1 (0.66%) Equities
9 1 (0.66%) Fintech
9 1 (0.66%) Fixed Income
9 1 (0.66%) Hedge funds
9 1 (0.66%) iPad
9 1 (0.66%) RSA SecurID
9 1 (0.66%) Telematics
Operating Systems
1 40 (26.32%) Windows
2 14 (9.21%) Windows Server
3 11 (7.24%) Windows 7
4 10 (6.58%) Linux
5 7 (4.61%) Windows Server 2008
6 6 (3.95%) Windows Server 2012
7 4 (2.63%) Unix
7 4 (2.63%) Windows Server 2003
8 3 (1.97%) AIX
8 3 (1.97%) Windows 10
9 2 (1.32%) Windows XP
10 1 (0.66%) Apple iOS
10 1 (0.66%) Mac OS
10 1 (0.66%) Mac OS X Server
Processes & Methodologies
1 124 (81.58%) ITIL
2 72 (47.37%) Service Delivery
3 43 (28.29%) Incident Management
4 39 (25.66%) Service Management
5 37 (24.34%) Line Management
5 37 (24.34%) Problem Management
6 31 (20.39%) Change Management
7 29 (19.08%) PRINCE2
8 28 (18.42%) ITIL V3
9 27 (17.76%) Mentoring
10 23 (15.13%) ITSM
11 22 (14.47%) Performance Management
12 16 (10.53%) Agile Software Development
13 14 (9.21%) Business Continuity
13 14 (9.21%) Critical Success Factor
14 13 (8.55%) Project Management
15 12 (7.89%) People Management
16 10 (6.58%) CRM
17 9 (5.92%) Business Intelligence
18 7 (4.61%) Stakeholder Management
Programming Languages
1 5 (3.29%) PowerShell
2 3 (1.97%) SQL
3 2 (1.32%) Bash Shell
4 1 (0.66%) ActionScript
4 1 (0.66%) C#
4 1 (0.66%) Java
4 1 (0.66%) JavaScript
4 1 (0.66%) Perl
4 1 (0.66%) PHP
Qualifications
1 15 (9.87%) ITIL Certification
2 10 (6.58%) MCP
3 9 (5.92%) MOS
4 8 (5.26%) HND
5 7 (4.61%) MCITP
5 7 (4.61%) Microsoft Certification
6 2 (1.32%) A+ Certification
6 2 (1.32%) Degree
6 2 (1.32%) MCTS
7 1 (0.66%) APMP
7 1 (0.66%) CCSA
7 1 (0.66%) CCSE
7 1 (0.66%) PMI Certification
7 1 (0.66%) PMP
7 1 (0.66%) PRINCE2 Certification
7 1 (0.66%) SC Cleared
7 1 (0.66%) Security Cleared
Quality Assurance & Compliance
1 81 (53.29%) SLA
2 7 (4.61%) ISO 9001
3 3 (1.97%) Data Quality
3 3 (1.97%) ISO/IEC 27001
System Software
1 28 (18.42%) Active Directory
2 8 (5.26%) Hyper-V
3 5 (3.29%) Forefront TMG
4 3 (1.97%) VMware Infrastructure
4 3 (1.97%) XenApp
4 3 (1.97%) XenDesktop
5 2 (1.32%) XenServer
Systems Management
1 7 (4.61%) SCOM
2 5 (3.29%) HP SIM
3 4 (2.63%) AirWatch
3 4 (2.63%) SCCM
4 2 (1.32%) Opscode Chef
4 2 (1.32%) Puppet
Vendors
1 43 (28.29%) Microsoft
2 19 (12.50%) LANDesk
3 18 (11.84%) Remedy
4 14 (9.21%) Cisco
4 14 (9.21%) Rackspace
5 13 (8.55%) Citrix
5 13 (8.55%) VMware
6 9 (5.92%) HP
7 8 (5.26%) SAP
8 2 (1.32%) Apple
8 2 (1.32%) Avaya
8 2 (1.32%) Dell
8 2 (1.32%) Intel Security
8 2 (1.32%) Oracle
8 2 (1.32%) Sun
9 1 (0.66%) Bloomberg
9 1 (0.66%) CheckPoint
9 1 (0.66%) Clearswift
9 1 (0.66%) Forcepoint
9 1 (0.66%) Reuters
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £65K + 5K Car allowance + Excellent Benefits
Posted: 8 hours ago
High Wycombe, Buckinghamshire
Imperative People
Salary: £35000.00 - £45000.00 per annum + Benefits
Posted: 13 hours ago
City, London
Harrington Starr
Salary: £60000 - £70000 per annum
Posted: 2 days ago
Leeds, West Yorkshire
HAYS INFORMATION TECHNOLOGY
Salary: £14000.00 - £18000.00 per annum
Posted: 3 days ago
Northampton, Northamptonshire
Deerfoot IT Resources Ltd
Salary: £30000 - £35000 per annum
Posted: 4 days ago
Kingston Upon Thames, Surrey
Intapeople
Salary: £20000 - £24000 per annum
Posted: 4 days ago
Chippenham, Wiltshire
Sanderson
Salary: £32000 per annum
Posted: 5 days ago
Northampton
Edward Carter Solutions
Salary: Fantastic salary + benefits
Posted: 6 days ago
High Wycombe
Bluefire Consulting
Salary: £35000 - £45000 per annum
Posted: 13 days ago