The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 29 August 2016 with a comparison to the same period over the previous 2 years.

3 months to
29 Aug 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 839 829 898
Rank change year-on-year
-10 +69
Permanent jobs citing Service Desk Management 81 121 90
As % of all permanent IT jobs located in the UK 0.083% 0.11% 0.077%
As % of the Processes & Methodologies category 0.094% 0.13% 0.091%
Number of salaries quoted 38 102 78
Median salary £47,500 £37,500 £29,250
Median salary % change year-on-year
+26.66% +28.20%
90% offered a salary of more than £22,050 £20,300 £21,000
10% offered a salary of more than £65,750 £54,400 £57,500
UK excluding London median salary £40,000 £33,500 £29,000
% change year-on-year
+19.40% +15.51%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
86091 94233 99323
As % of all permanent IT jobs located in the UK 88.07% 87.58% 85.34%
Number of salaries quoted 72000 77563 79306
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,500 £30,500
10% offered a salary of more than £78,000 £72,500 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Desk Management
Jobs Demand Trend

The demand trend of job ads citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 29 August 2016 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 29 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +2 80 £47,500 +26.66% 10
West Midlands +14 22 £65,000 +132.14% 1
London +18 21 £55,000 +34.14% 2
South East +23 15 £37,500 - 2
Birmingham -14 11 £77,500 +176.78% 1
Yorkshire +16 7 £23,500 -10.47% 1
South West -1 7 £47,500 +26.66% 3
Berkshire +4 5 - -
East Midlands -3 5 £37,500 +11.94%
Bristol - 5 £47,500 -
Bracknell - 5 - -
Surrey +26 4 £65,000 +30.00%
Leeds +23 4 £23,500 -10.47% 1
West Yorkshire +15 4 £23,500 -10.47% 1
Hampshire +2 4 £21,750 +8.75%
Wales +9 3 £35,000 -22.22% 2
North West 0 3 £25,250 -26.81%
Southampton -10 3 £21,000 +5.00%
Woking - 3 £65,000 -
Cheshire +32 2 £30,500 +5.17%
Nottingham +11 2 £40,000 +33.33%
Nottinghamshire +9 2 £40,000 +33.33%
Northampton +7 2 - -
Northamptonshire +2 2 - -
Northwich - 2 £30,500 -
Newquay - 2 - - 1
New Quay - 2 - - 1
Cornwall - 2 - - 1
Ceredigion - 2 - - 1
Mid Wales - 2 - - 1

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 29 August 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Desk Management.

1 141 (80.11%) ITIL
2 97 (55.11%) Service Delivery
3 81 (46.02%) SLA
4 62 (35.23%) Service Management
5 60 (34.09%) MS Excel
6 50 (28.41%) Incident Management
7 46 (26.14%) Microsoft
8 44 (25.00%) Line Management
9 41 (23.30%) Windows
9 41 (23.30%) Finance
10 37 (21.02%) Problem Management
11 35 (19.89%) Analytical Skills
12 31 (17.61%) Mentoring
13 28 (15.91%) Legal
13 28 (15.91%) Active Directory
14 27 (15.34%) Remedy
15 26 (14.77%) assyst
15 26 (14.77%) Portfolio Management
16 25 (14.20%) Business Continuity
17 23 (13.07%) Performance Management
18 22 (12.50%) ITIL V3
18 22 (12.50%) ITSM
19 21 (11.93%) SharePoint
19 21 (11.93%) PRINCE2
19 21 (11.93%) MS Office
19 21 (11.93%) Coaching
20 20 (11.36%) Change Management
20 20 (11.36%) Manufacturing
21 19 (10.80%) Project Management
21 19 (10.80%) Citrix

Service Desk Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (11.93%) SharePoint
2 9 (5.11%) MS Exchange
3 5 (2.84%) Exchange Server 2010
4 4 (2.27%) SharePoint 2013
5 3 (1.70%) Exchange Server 2007
5 3 (1.70%) Exchange Server 2013
6 1 (0.57%) SharePoint 2010
Applications
1 60 (34.09%) MS Excel
2 21 (11.93%) MS Office
3 5 (2.84%) MS PowerPoint
Business Applications
1 26 (14.77%) assyst
2 4 (2.27%) SAP Oil and Gas
3 1 (0.57%) Dynamics CRM
Cloud Services
1 17 (9.66%) Office 365
2 16 (9.09%) Microsoft Azure
3 15 (8.52%) Amazon AWS
4 7 (3.98%) SaaS
5 2 (1.14%) IaaS
6 1 (0.57%) Amazon EC2
6 1 (0.57%) PaaS
Communications & Networking
1 8 (4.55%) DNS
1 8 (4.55%) LAN
2 7 (3.98%) VoIP
2 7 (3.98%) WAN
3 6 (3.41%) DHCP
3 6 (3.41%) SAN
4 5 (2.84%) TCP/IP
4 5 (2.84%) VPN
5 4 (2.27%) ATM
5 4 (2.27%) Firewall
6 3 (1.70%) Wireless
7 2 (1.14%) Network Security
8 1 (0.57%) Internet
8 1 (0.57%) Intranet
8 1 (0.57%) SNMP
8 1 (0.57%) Unified Communications
8 1 (0.57%) WLAN
Database & Business Intelligence
1 9 (5.11%) Crystal Reports
2 3 (1.70%) SQL Server
3 2 (1.14%) SQL Server 2008
4 1 (0.57%) DB2
4 1 (0.57%) MySQL
4 1 (0.57%) SQL Server 2012
4 1 (0.57%) SQL Server Integration Services
4 1 (0.57%) SQL Server Reporting Services
Development Applications
1 2 (1.14%) JIRA
2 1 (0.57%) Selenium
General
1 41 (23.30%) Finance
2 28 (15.91%) Legal
3 20 (11.36%) Manufacturing
4 12 (6.82%) Law
5 8 (4.55%) Retail
6 6 (3.41%) Marketing
6 6 (3.41%) Telecoms
7 4 (2.27%) Banking
7 4 (2.27%) Electronics
8 3 (1.70%) Spanish Language
Job Titles
1 81 (46.02%) Service Manager
2 33 (18.75%) Services Delivery Manager
3 32 (18.18%) Delivery Manager
3 32 (18.18%) Service Desk Manager
4 31 (17.61%) IT Manager
5 27 (15.34%) IT Services Manager
6 22 (12.50%) Analyst
7 19 (10.80%) Service Analyst
8 17 (9.66%) Service Desk Analyst
8 17 (9.66%) Team Leader
9 16 (9.09%) Service Desk Team Leader
10 14 (7.95%) IT Support
11 10 (5.68%) Operations Manager
11 10 (5.68%) Senior Manager
12 8 (4.55%) Head of IT
13 7 (3.98%) Incident Manager
13 7 (3.98%) IT Support Manager
13 7 (3.98%) Service Support Manager
13 7 (3.98%) Support Manager
14 6 (3.41%) Problem Manager
Libraries, Frameworks & Software Standards
1 2 (1.14%) .NET
2 1 (0.57%) Ajax
2 1 (0.57%) ASP.NET
2 1 (0.57%) CSS
2 1 (0.57%) HTML
2 1 (0.57%) J2EE
2 1 (0.57%) jQuery
2 1 (0.57%) XML
Miscellaneous
1 35 (19.89%) Analytical Skills
2 12 (6.82%) Life Science
3 7 (3.98%) Management Information System
4 6 (3.41%) NHS
5 5 (2.84%) Clustering
5 5 (2.84%) User Experience
6 4 (2.27%) Mobile Computing
7 3 (1.70%) Data Centre
7 3 (1.70%) Virtual Team
8 2 (1.14%) Computer Science
8 2 (1.14%) Performance Metrics
9 1 (0.57%) Client/Server
9 1 (0.57%) Driving Licence
9 1 (0.57%) Fintech
9 1 (0.57%) Hybrid Cloud
9 1 (0.57%) Mobile App
Operating Systems
1 41 (23.30%) Windows
2 15 (8.52%) Linux
3 10 (5.68%) Windows 7
3 10 (5.68%) Windows Server
4 7 (3.98%) Windows Server 2008
5 4 (2.27%) Windows Server 2012
5 4 (2.27%) Windows XP
6 3 (1.70%) AIX
6 3 (1.70%) Mac OS X
6 3 (1.70%) Unix
7 2 (1.14%) Windows 10
7 2 (1.14%) Windows 8
7 2 (1.14%) Windows Server 2003
8 1 (0.57%) Mac OS X Server
8 1 (0.57%) Windows Mobile
Processes & Methodologies
1 141 (80.11%) ITIL
2 97 (55.11%) Service Delivery
3 62 (35.23%) Service Management
4 50 (28.41%) Incident Management
5 44 (25.00%) Line Management
6 37 (21.02%) Problem Management
7 31 (17.61%) Mentoring
8 26 (14.77%) Portfolio Management
9 25 (14.20%) Business Continuity
10 23 (13.07%) Performance Management
11 22 (12.50%) ITIL V3
11 22 (12.50%) ITSM
12 21 (11.93%) Coaching
12 21 (11.93%) PRINCE2
13 20 (11.36%) Change Management
14 19 (10.80%) People Management
14 19 (10.80%) Project Management
15 15 (8.52%) Agile Software Development
15 15 (8.52%) Stakeholder Engagement
16 13 (7.39%) Continuous Improvement
Programming Languages
1 6 (3.41%) PowerShell
1 6 (3.41%) SQL
2 3 (1.70%) Java
3 2 (1.14%) C
3 2 (1.14%) C#
4 1 (0.57%) ActionScript
4 1 (0.57%) JavaScript
4 1 (0.57%) Perl
4 1 (0.57%) PHP
4 1 (0.57%) VB.NET
Qualifications
1 12 (6.82%) MCP
2 9 (5.11%) HND
2 9 (5.11%) MOS
3 7 (3.98%) ITIL Certification
3 7 (3.98%) MCITP
3 7 (3.98%) Microsoft Certification
3 7 (3.98%) Security Cleared
4 5 (2.84%) Degree
5 4 (2.27%) A+ Certification
6 3 (1.70%) SC Cleared
7 2 (1.14%) CCNA
7 2 (1.14%) Cisco Certification
8 1 (0.57%) CCDA
8 1 (0.57%) CCDP
8 1 (0.57%) CCNP
8 1 (0.57%) GNVQ
8 1 (0.57%) PRINCE2 Certification
Quality Assurance & Compliance
1 81 (46.02%) SLA
2 8 (4.55%) ISO/IEC 27001
3 6 (3.41%) Data Quality
4 5 (2.84%) ISO 9001
5 3 (1.70%) PCI DSS
System Software
1 28 (15.91%) Active Directory
2 5 (2.84%) Forefront TMG
2 5 (2.84%) VMware Infrastructure
2 5 (2.84%) XenApp
3 3 (1.70%) Hyper-V
4 1 (0.57%) Virtual Machines
4 1 (0.57%) vSphere
4 1 (0.57%) XenDesktop
Systems Management
1 5 (2.84%) HP SIM
1 5 (2.84%) SCOM
2 4 (2.27%) AirWatch
Vendors
1 46 (26.14%) Microsoft
2 27 (15.34%) Remedy
3 19 (10.80%) Citrix
4 15 (8.52%) LANDesk
5 12 (6.82%) VMware
6 11 (6.25%) Cisco
7 10 (5.68%) Rackspace
8 5 (2.84%) HP
9 4 (2.27%) SAP
10 3 (1.70%) Apple
11 2 (1.14%) NetApp
12 1 (0.57%) Avaya
12 1 (0.57%) Google
12 1 (0.57%) Juniper
12 1 (0.57%) Oracle
12 1 (0.57%) Spiceworks
Cardiff, South Glamorgan
IntaPeople
Salary: £30000 - £40000 per annum
Posted: 3 days ago
Birmingham, West Midlands (County)
Plan-net
Salary: Market rate
Posted: 3 days ago
London
Plan-net
Salary: Market rate
Posted: 3 days ago
Newquay, Cornwall
Harvey Nash plc
Posted: 3 days ago
Newquay, Cornwall
Harvey Nash plc
Posted: 3 days ago
London
Colston Consulting
Salary: £32500 - £35000 per annum, Benefits Benefits
Posted: 4 days ago
Newcastle Upon Tyne, Tyne and Wear
Insure The Box
Salary: Competitive
Posted: 12 days ago
Brighton, East Sussex
Vantage Recruitment Solutions Ltd
Salary: From £45,000 to £60,000 per annum Plus exceptional benefits and career
Posted: 3 days ago
Leeds, West Yorkshire
Search Consultancy
Salary: £25000.00 - £30000.00 per annum + Benefits
Posted: 5 days ago
Brighton, East Sussex
Cadence Resourcing
Salary: £45000 - £55000 per annum + Benefits
Posted: 5 days ago
Wiltshire
Computer Futures
Salary: competitive
Posted: 21 days ago
Swindon
Computer Futures
Salary: competitive
Posted: 21 days ago