The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 25 September 2016 with a comparison to the same period over the previous 2 years.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 826 841 900
Rank change year-on-year
+15 +59
Permanent jobs citing Service Desk Management 85 123 74
As % of all permanent IT jobs located in the UK 0.090% 0.11% 0.065%
As % of the Processes & Methodologies category 0.10% 0.13% 0.076%
Number of salaries quoted 51 109 58
Median salary £42,500 £37,500 £31,250
Median salary % change year-on-year
+13.33% +20.00%
90% offered a salary of more than £23,500 £22,500 £22,700
10% offered a salary of more than £60,000 £53,000 £57,500
UK excluding London median salary £37,500 £34,250 £30,000
% change year-on-year
+9.48% +14.16%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
83254 95993 97338
As % of all permanent IT jobs located in the UK 88.26% 87.51% 85.29%
Number of salaries quoted 69343 79334 77826
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,500 £30,500
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Desk Management
Jobs Demand Trend

The demand trend of job ads citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 25 September 2016 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 25 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +20 82 £43,750 +16.66% 8
London +26 21 £55,000 +34.14% 2
West Midlands +9 19 £42,500 +77.08% 1
South East +42 17 £45,000 - 1
South West +2 10 £37,500 - 3
Yorkshire +31 8 £23,500 -14.54%
Birmingham -10 8 £52,500 +118.75% 1
Wales +8 6 £35,000 -12.50% 1
Leeds +23 5 £23,500 -14.54%
West Yorkshire +18 5 £23,500 -14.54%
Surrey +15 5 £45,000 -
Berkshire +32 4 - -
Hampshire +16 4 £40,000 +100.00% 1
East Midlands +2 4 £40,000 +19.40%
Mid Wales - 4 - - 1
New Quay - 4 - - 1
Ceredigion - 4 - - 1
Cornwall - 4 - - 1
Newquay - 4 - - 1
Nottingham +9 3 £40,000 +33.33%
Nottinghamshire +9 3 £40,000 +33.33%
Bristol - 3 £45,000 -
Reading - 3 - -
South Wales +15 2 £35,000 -12.50%
Cardiff +13 2 £35,000 -22.22%
North West +5 2 £22,125 -36.78% 1
Solihull - 2 £24,500 -
East Sussex - 2 £55,000 -
Somerset - 2 £23,500 - 2
Woking - 2 £66,250 -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 25 September 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Desk Management.

1 142 (78.45%) ITIL
2 87 (48.07%) Service Delivery
3 75 (41.44%) SLA
4 61 (33.70%) Service Management
5 57 (31.49%) MS Excel
6 48 (26.52%) Incident Management
7 45 (24.86%) Windows
8 42 (23.20%) Finance
9 40 (22.10%) Microsoft
9 40 (22.10%) Line Management
10 35 (19.34%) Analytical Skills
10 35 (19.34%) Problem Management
11 30 (16.57%) Active Directory
12 29 (16.02%) Legal
12 29 (16.02%) Mentoring
13 28 (15.47%) Portfolio Management
14 24 (13.26%) Remedy
14 24 (13.26%) assyst
15 23 (12.71%) Citrix
15 23 (12.71%) Business Continuity
16 22 (12.15%) MS Office
17 21 (11.60%) Coaching
18 19 (10.50%) Performance Management
19 18 (9.94%) People Management
19 18 (9.94%) ITSM
19 18 (9.94%) Project Management
20 17 (9.39%) Manufacturing
21 16 (8.84%) VMware
21 16 (8.84%) Change Management
22 15 (8.29%) Cisco

Service Desk Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (7.73%) SharePoint
2 10 (5.52%) MS Exchange
3 7 (3.87%) Exchange Server 2010
4 3 (1.66%) Exchange Server 2007
4 3 (1.66%) Exchange Server 2013
4 3 (1.66%) SharePoint 2013
5 2 (1.10%) Apache
5 2 (1.10%) IIS
5 2 (1.10%) Jetty
5 2 (1.10%) Tomcat
Applications
1 57 (31.49%) MS Excel
2 22 (12.15%) MS Office
3 5 (2.76%) MS PowerPoint
Business Applications
1 24 (13.26%) assyst
2 2 (1.10%) SAP Oil and Gas
3 1 (0.55%) Dynamics CRM
Cloud Services
1 11 (6.08%) Microsoft Azure
1 11 (6.08%) Office 365
2 8 (4.42%) Amazon AWS
3 5 (2.76%) SaaS
4 2 (1.10%) IaaS
5 1 (0.55%) PaaS
Communications & Networking
1 9 (4.97%) DNS
1 9 (4.97%) LAN
2 8 (4.42%) Firewall
3 7 (3.87%) DHCP
4 6 (3.31%) SAN
4 6 (3.31%) VoIP
5 5 (2.76%) TCP/IP
5 5 (2.76%) VPN
6 4 (2.21%) ATM
6 4 (2.21%) WAN
7 2 (1.10%) Network Security
7 2 (1.10%) Unified Communications
7 2 (1.10%) Wireless
8 1 (0.55%) Cisco Wireless
8 1 (0.55%) GPRS
8 1 (0.55%) Internet
8 1 (0.55%) Intrusion Detection
8 1 (0.55%) Remote Desktop
8 1 (0.55%) SNMP
Database & Business Intelligence
1 8 (4.42%) Crystal Reports
2 4 (2.21%) SQL Server
3 3 (1.66%) DB2
3 3 (1.66%) SQL Server 2008
4 1 (0.55%) OLAP
4 1 (0.55%) SQL Server 2005
4 1 (0.55%) SQL Server 2012
Development Applications
1 1 (0.55%) JIRA
General
1 42 (23.20%) Finance
2 29 (16.02%) Legal
3 17 (9.39%) Manufacturing
4 11 (6.08%) Law
5 6 (3.31%) Retail
6 4 (2.21%) Banking
6 4 (2.21%) Marketing
7 3 (1.66%) Spanish Language
7 3 (1.66%) Telecoms
8 2 (1.10%) Electronics
Job Titles
1 72 (39.78%) Service Manager
2 31 (17.13%) Service Desk Manager
3 29 (16.02%) Services Delivery Manager
4 28 (15.47%) Delivery Manager
5 24 (13.26%) Analyst
5 24 (13.26%) IT Manager
6 20 (11.05%) Service Analyst
7 18 (9.94%) IT Services Manager
8 17 (9.39%) Service Desk Analyst
9 16 (8.84%) Team Leader
10 13 (7.18%) Service Desk Team Leader
11 12 (6.63%) IT Support
12 11 (6.08%) Operations Manager
13 9 (4.97%) Senior Manager
14 7 (3.87%) Head of IT
14 7 (3.87%) Support Manager
15 6 (3.31%) Applications Support
15 6 (3.31%) IT Support Manager
15 6 (3.31%) Problem Manager
15 6 (3.31%) Technical Manager
Libraries, Frameworks & Software Standards
1 3 (1.66%) .NET
2 2 (1.10%) ASP.NET
Miscellaneous
1 35 (19.34%) Analytical Skills
2 11 (6.08%) Life Science
3 9 (4.97%) NHS
4 7 (3.87%) Data Centre
5 6 (3.31%) Management Information System
6 5 (2.76%) Clustering
6 5 (2.76%) User Experience
7 4 (2.21%) Mobile Computing
7 4 (2.21%) Performance Metrics
8 2 (1.10%) Virtual Team
9 1 (0.55%) Blackberry
9 1 (0.55%) Computer Science
9 1 (0.55%) Data Protection Act
9 1 (0.55%) Driving Licence
9 1 (0.55%) Fintech
9 1 (0.55%) Hybrid Cloud
9 1 (0.55%) Mobile App
9 1 (0.55%) Telematics
Operating Systems
1 45 (24.86%) Windows
2 15 (8.29%) Linux
3 11 (6.08%) Windows Server
4 9 (4.97%) Windows 7
5 7 (3.87%) Windows Server 2008
6 5 (2.76%) Mac OS X
7 4 (2.21%) Windows Server 2012
8 3 (1.66%) AIX
8 3 (1.66%) Unix
9 2 (1.10%) CentOS
9 2 (1.10%) Windows 10
9 2 (1.10%) Windows 8
9 2 (1.10%) Windows Server 2003
9 2 (1.10%) Windows XP
10 1 (0.55%) Apple iOS
10 1 (0.55%) Windows Mobile
Processes & Methodologies
1 142 (78.45%) ITIL
2 87 (48.07%) Service Delivery
3 61 (33.70%) Service Management
4 48 (26.52%) Incident Management
5 40 (22.10%) Line Management
6 35 (19.34%) Problem Management
7 29 (16.02%) Mentoring
8 28 (15.47%) Portfolio Management
9 23 (12.71%) Business Continuity
10 21 (11.60%) Coaching
11 19 (10.50%) Performance Management
12 18 (9.94%) ITSM
12 18 (9.94%) People Management
12 18 (9.94%) Project Management
13 16 (8.84%) Change Management
14 15 (8.29%) ITIL V3
15 14 (7.73%) PRINCE2
15 14 (7.73%) Stakeholder Engagement
16 13 (7.18%) Continuous Improvement
17 9 (4.97%) Agile Software Development
Programming Languages
1 10 (5.52%) SQL
2 6 (3.31%) Java
2 6 (3.31%) PowerShell
3 3 (1.66%) C#
3 3 (1.66%) VB.NET
4 2 (1.10%) C
5 1 (0.55%) T-SQL
Qualifications
1 11 (6.08%) MCP
2 8 (4.42%) HND
2 8 (4.42%) MOS
3 7 (3.87%) Degree
3 7 (3.87%) MCITP
3 7 (3.87%) Microsoft Certification
3 7 (3.87%) Security Cleared
4 6 (3.31%) ITIL Certification
5 4 (2.21%) A+ Certification
5 4 (2.21%) Cisco Certification
6 3 (1.66%) CCNA
6 3 (1.66%) CCNP
6 3 (1.66%) SC Cleared
7 1 (0.55%) CCDA
7 1 (0.55%) CCDP
7 1 (0.55%) CCIP
7 1 (0.55%) GNVQ
Quality Assurance & Compliance
1 75 (41.44%) SLA
2 7 (3.87%) ISO/IEC 27001
3 6 (3.31%) Data Quality
4 4 (2.21%) ISO 9001
5 3 (1.66%) PCI DSS
System Software
1 30 (16.57%) Active Directory
2 8 (4.42%) VMware Infrastructure
3 6 (3.31%) XenApp
4 5 (2.76%) Forefront TMG
5 3 (1.66%) Hyper-V
5 3 (1.66%) Virtual Machines
6 2 (1.10%) vSphere
7 1 (0.55%) XenDesktop
Systems Management
1 5 (2.76%) HP SIM
1 5 (2.76%) SCOM
2 3 (1.66%) AirWatch
3 2 (1.10%) Cisco Prime
Vendors
1 40 (22.10%) Microsoft
2 24 (13.26%) Remedy
3 23 (12.71%) Citrix
4 16 (8.84%) VMware
5 15 (8.29%) Cisco
6 9 (4.97%) LANDesk
7 5 (2.76%) HP
8 4 (2.21%) Rackspace
9 3 (1.66%) Juniper
10 2 (1.10%) NetApp
10 2 (1.10%) Palo Alto
10 2 (1.10%) Red Hat
10 2 (1.10%) SAP
11 1 (0.55%) Apple
11 1 (0.55%) Fortinet
11 1 (0.55%) Google
Manchester, Lancashire
The Bridge Ltd
Salary: Up to £55,000 per annum
Posted: 2 days ago
Newquay, Cornwall
Harvey Nash plc
Posted: 3 days ago
Newquay, Cornwall
Harvey Nash plc
Posted: 3 days ago
City, London
Miller Maxwell Ltd
Salary: From £75,000 to £95,000 per annum Bonus and benefits package
Posted: 2 days ago
Andover, Hampshire
Spectrum IT Recruitment (South) Ltd
Salary: £40000 - £45000 per annum + Benefits
Posted: 3 days ago
Birmingham, West Midlands (County)
Spring Technology
Salary: Plus Benefits
Posted: 4 days ago
Bath
Hays Specialist Recruitment Ltd
Salary: £20000 - £27000 per annum + Excellent Benefits
Posted: 19 days ago
Bath
Hays Specialist Recruitment Ltd
Salary: £20000 - £27000 per annum + Excellent Benefits
Posted: 16 days ago
South West London
Michael Page Technology
Salary: £50000 - £55000 per annum + Package
Posted: 25 days ago