The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 20 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Oct 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 825 785 840
Rank change year-on-year
-40 +55
Permanent jobs citing Service Desk Management 70 101 40
As % of all permanent IT jobs located in the UK 0.061% 0.093% 0.035%
As % of the Processes & Methodologies category 0.075% 0.11% 0.044%
Number of salaries quoted 51 97 40
Average salary £31,000 £42,500 £40,000
Average salary % change year-on-year
-27.05% +6.25%
90% offered a salary of more than £24,000 £30,000 £31,500
10% offered a salary of more than £55,000 £65,000 £45,700
UK excluding London average salary £29,000 £37,500 £40,000
% change year-on-year
-22.66% -6.25%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
93449 88194 90945
As % of all permanent IT jobs located in the UK 81.96% 81.52% 78.95%
Number of salaries quoted 75330 72495 76583
Average salary £48,000 £47,500 £45,000
Average salary % change year-on-year
+1.05% +5.55%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £71,000 £72,500
UK excluding London average salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 20 October 2014 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 20 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -46 69 £31,000 -27.05% 7
East Midlands - 15 £27,500 -
West Midlands - 15 £41,000 - 1
Northamptonshire - 13 £29,000 -
Staffordshire - 12 £43,000 -
London -20 11 £40,500 -22.85% 3
Northampton - 10 £29,000 -
Stoke-on-Trent - 10 £57,500 -
South West -15 7 £45,000 +164.70%
East of England -21 7 £25,500 -20.31% 1
North West -14 6 £40,000 +81.81% 1
Wiltshire +1 4 £45,000 +172.72%
South East -24 4 £28,000 -25.33%
Yorkshire -46 4 £24,000 -46.66% 1
Suffolk - 4 £25,500 -
Swindon - 4 £45,000 -
North Yorkshire -12 3 £24,000 -58.26%
Lancashire - 3 £40,000 -
Cambridgeshire - 3 £46,000 -
Peterborough - 3 £46,000 -
Middlesbrough - 3 £24,000 -
Newmarket - 3 £25,500 -
Birmingham - 3 £41,000 -
Berkshire +8 2 - -
City of London 0 2 £66,250 +1.92%
Surrey -3 2 £28,000 -25.33%
Cheshire - 2 £31,000 -
Derbyshire - 2 £22,250 -
Chesterfield - 2 £22,250 -
Burnley - 2 £40,000 -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 20 October 2014, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 123 (72.78%) ITIL
2 70 (41.42%) Service Delivery
3 52 (30.77%) Active Directory
4 49 (28.99%) SLA
5 48 (28.40%) Windows
5 48 (28.40%) Incident Management
6 40 (23.67%) Service Management
7 31 (18.34%) Project Management
8 30 (17.75%) Microsoft
9 26 (15.38%) MS Excel
9 26 (15.38%) Windows XP
9 26 (15.38%) Law
10 25 (14.79%) Problem Management
11 24 (14.20%) Analytical Skills
12 23 (13.61%) MCP
12 23 (13.61%) MS Office
13 22 (13.02%) ITIL Certification
14 19 (11.24%) Crystal Reports
14 19 (11.24%) MOS
15 18 (10.65%) Finance
16 17 (10.06%) MS Exchange
16 17 (10.06%) Mentoring
16 17 (10.06%) Windows 7
17 16 (9.47%) HND
18 15 (8.88%) Advertising
18 15 (8.88%) SQL
19 14 (8.28%) Mac OS X
19 14 (8.28%) ITSM
19 14 (8.28%) Change Management
20 12 (7.10%) Root Cause Analysis

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 20 October 2014, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 17 (10.06%) MS Exchange
2 4 (2.37%) SharePoint
3 3 (1.78%) Exchange Server 2013
4 2 (1.18%) Lotus Domino
4 2 (1.18%) Tomcat
5 1 (0.59%) CMS
5 1 (0.59%) Exchange Server 2003
5 1 (0.59%) WebSphere
5 1 (0.59%) Moodle
5 1 (0.59%) Lync
5 1 (0.59%) WebSphere Application Server
5 1 (0.59%) WebLogic
5 1 (0.59%) JBoss
5 1 (0.59%) IBM Notes
Applications
1 26 (15.38%) MS Excel
2 23 (13.61%) MS Office
Business Applications
1 3 (1.78%) assyst
2 2 (1.18%) Remedy ITSM
2 2 (1.18%) SAP Oil and Gas
3 1 (0.59%) Agresso
Cloud Services
1 4 (2.37%) Office 365
Communications & Networking
1 5 (2.96%) DNS
1 5 (2.96%) Internet
1 5 (2.96%) TCP/IP
2 4 (2.37%) VoIP
2 4 (2.37%) WAN
2 4 (2.37%) DHCP
2 4 (2.37%) Ethernet
3 3 (1.78%) DECT
3 3 (1.78%) iSCSI
3 3 (1.78%) NAS
4 2 (1.18%) LAN
5 1 (0.59%) SMTP
5 1 (0.59%) FTP
5 1 (0.59%) SNMP
5 1 (0.59%) Cisco ASA
5 1 (0.59%) VPN
5 1 (0.59%) OSPF
5 1 (0.59%) BGP
5 1 (0.59%) Firewall
5 1 (0.59%) SHDSL
Database & Business Intelligence
1 19 (11.24%) Crystal Reports
2 4 (2.37%) SQL Server
3 2 (1.18%) DB2
3 2 (1.18%) Relational Database
4 1 (0.59%) MySQL
4 1 (0.59%) RDBMS
4 1 (0.59%) NoSQL
4 1 (0.59%) Oracle Exadata
Development Applications
1 1 (0.59%) ClearQuest
General
1 26 (15.38%) Law
2 18 (10.65%) Finance
3 15 (8.88%) Advertising
4 9 (5.33%) Telecoms
5 7 (4.14%) Legal
5 7 (4.14%) Retail
6 6 (3.55%) Banking
7 5 (2.96%) Marketing
8 2 (1.18%) Manufacturing
8 2 (1.18%) Electronics
9 1 (0.59%) Investment Banking
Job Titles
1 53 (31.36%) Analyst
2 48 (28.40%) Service Manager
3 33 (19.53%) Team Leader
4 32 (18.93%) Service Desk Team Leader
5 31 (18.34%) Service Desk Manager
6 25 (14.79%) Service Analyst
7 22 (13.02%) Service Desk Analyst
8 16 (9.47%) Consultant
8 16 (9.47%) Compliance Analyst
9 13 (7.69%) Services Delivery Manager
9 13 (7.69%) Delivery Manager
10 12 (7.10%) ITSM Consultant
10 12 (7.10%) Business Consultant
10 12 (7.10%) Service Management Consultant
10 12 (7.10%) Technical Consultant
10 12 (7.10%) Management Consultant
11 9 (5.33%) Support Analyst
12 8 (4.73%) Support Manager
13 6 (3.55%) IT Services Manager
14 5 (2.96%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 3 (1.78%) Flash
2 1 (0.59%) Middleware
2 1 (0.59%) HTML5
2 1 (0.59%) REST
2 1 (0.59%) HTML
2 1 (0.59%) CSS
2 1 (0.59%) SOAP
2 1 (0.59%) XML
Miscellaneous
1 24 (14.20%) Analytical Skills
2 9 (5.33%) Management Information System
3 5 (2.96%) Blackberry
4 3 (1.78%) Life Science
4 3 (1.78%) CMDB
4 3 (1.78%) Enterprise Software
5 2 (1.18%) Computer Science
5 2 (1.18%) IBM Mainframe
5 2 (1.18%) DTV
5 2 (1.18%) Mainframe
6 1 (0.59%) Replication
6 1 (0.59%) VLE
Operating Systems
1 48 (28.40%) Windows
2 26 (15.38%) Windows XP
3 17 (10.06%) Windows 7
4 14 (8.28%) Mac OS X
5 6 (3.55%) Windows Server 2008
6 4 (2.37%) Windows 8
7 3 (1.78%) Windows Server 2012
7 3 (1.78%) Windows Vista
7 3 (1.78%) Linux
8 2 (1.18%) UNIX
9 1 (0.59%) AIX
9 1 (0.59%) Mac OS
Processes & Methodologies
1 123 (72.78%) ITIL
2 70 (41.42%) Service Delivery
3 48 (28.40%) Incident Management
4 40 (23.67%) Service Management
5 31 (18.34%) Project Management
6 25 (14.79%) Problem Management
7 17 (10.06%) Mentoring
8 14 (8.28%) Change Management
8 14 (8.28%) ITSM
9 12 (7.10%) Root Cause Analysis
10 10 (5.92%) Continuous Improvement
11 8 (4.73%) Coaching
12 7 (4.14%) Stakeholder Management
12 7 (4.14%) Configuration Management
12 7 (4.14%) CRM
12 7 (4.14%) Performance Management
13 5 (2.96%) Line Management
14 4 (2.37%) Performance Monitoring
14 4 (2.37%) Infrastructure Management
14 4 (2.37%) Resource Management
Programming Languages
1 15 (8.88%) SQL
2 3 (1.78%) C
3 1 (0.59%) Java
3 1 (0.59%) PowerShell
Qualifications
1 23 (13.61%) MCP
2 22 (13.02%) ITIL Certification
3 19 (11.24%) MOS
4 16 (9.47%) HND
5 10 (5.92%) Microsoft Certification
5 10 (5.92%) Degree
6 5 (2.96%) A+ Certification
6 5 (2.96%) MCSE
7 3 (1.78%) MCITP
8 2 (1.18%) CITP
8 2 (1.18%) SC Cleared
8 2 (1.18%) Security Cleared
8 2 (1.18%) MCSA
9 1 (0.59%) CCNA
9 1 (0.59%) Cisco Certification
9 1 (0.59%) Network+ Certification
9 1 (0.59%) APMP
9 1 (0.59%) MCPD
9 1 (0.59%) MCDST
9 1 (0.59%) MCTS
Quality Assurance & Compliance
1 49 (28.99%) SLA
2 10 (5.92%) ISO 9001
3 1 (0.59%) ISO/IEC 27001
3 1 (0.59%) QA
System Software
1 52 (30.77%) Active Directory
2 4 (2.37%) XenApp
3 2 (1.18%) XenServer
3 2 (1.18%) XenDesktop
4 1 (0.59%) Oracle RAC
Systems Management
1 2 (1.18%) Tivoli
1 2 (1.18%) Nagios
1 2 (1.18%) SCOM
2 1 (0.59%) Data Guard
Vendors
1 30 (17.75%) Microsoft
2 11 (6.51%) Citrix
3 10 (5.92%) ServiceNow
4 4 (2.37%) IBM
4 4 (2.37%) Remedy
5 3 (1.78%) BMC
5 3 (1.78%) Interwoven
5 3 (1.78%) Cisco
5 3 (1.78%) SolarWinds
6 2 (1.18%) Kaseya
6 2 (1.18%) Lumension
6 2 (1.18%) VMware
6 2 (1.18%) Altiris
6 2 (1.18%) FrontRange
6 2 (1.18%) SAP
6 2 (1.18%) Oracle
6 2 (1.18%) Lotus
7 1 (0.59%) CheckPoint
7 1 (0.59%) webMethods
7 1 (0.59%) Sophos
South East London
Hudson - London
Salary: £20000 - £24000 per annum
Posted: 17 hours ago
West London
Lorien Resourcing
Salary: £20000 - £23000 per annum
Posted: 19 hours ago
Telford, Shropshire
Anderson Scott Solutions Ltd
Salary: From £35,000 to £50,000 per annum 33 days a/l, pension, free parking
Posted: 19 hours ago
Liverpool, Merseyside
Reed Technology Leadership Practice
Posted: 5 days ago
London
Marcus Donald People
Salary: £20000 to £24000 per annum - pension,healthcare, overtime
Posted: 6 days ago