The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 821 791 848
Rank change year-on-year
-30 +57
Permanent jobs citing Service Desk Management 70 98 47
As % of all permanent IT jobs located in the UK 0.062% 0.091% 0.040%
As % of the Processes & Methodologies category 0.076% 0.11% 0.051%
Number of salaries quoted 51 93 47
Average salary £31,000 £37,500 £40,000
Average salary % change year-on-year
-17.33% -6.25%
90% offered a salary of more than £22,000 £29,000 £30,900
10% offered a salary of more than £57,500 £60,000 £57,000
UK excluding London average salary £29,000 £36,000 £40,000
% change year-on-year
-19.44% -10.00%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92294 87311 92008
As % of all permanent IT jobs located in the UK 81.99% 81.33% 79.05%
Number of salaries quoted 73847 71644 77513
Average salary £47,500 £47,500 £45,580
Average salary % change year-on-year
- +4.21%
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £72,500 £72,500
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 1 October 2014 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -54 67 £31,250 -16.66% 8
East Midlands +4 15 £27,500 - 2
West Midlands - 15 £48,250 -
Northamptonshire - 13 £29,000 - 1
London -23 12 £45,500 -13.33%
Staffordshire - 12 £57,500 -
Northampton - 10 £29,000 - 1
Stoke-on-Trent - 10 £57,500 -
South East -18 8 £26,000 -30.66% 1
East of England -10 6 £25,500 -20.31% 1
South West -12 6 £45,000 +81.81% 1
Wiltshire -4 4 £45,000 +172.72% 1
North West -7 4 £31,000 +40.90% 1
Suffolk - 4 £25,500 -
Swindon - 4 £45,000 -
Hampshire -10 3 £24,000 -36.00%
Newmarket - 3 £25,500 -
Cheshire - 3 £25,000 -
Warrington - 3 £25,000 -
Birmingham - 3 £41,000 -
Berkshire +7 2 - - 1
City of London +3 2 £66,250 +8.16%
Southampton +1 2 £24,000 -36.00%
Surrey -6 2 £28,000 -25.33%
Cambridgeshire - 2 £46,000 - 1
Derbyshire - 2 £22,250 - 1
Peterborough - 2 £46,000 - 1
Burton-upon-Trent - 2 £28,500 -
Cardiff - 2 - -
Chesterfield - 2 £22,250 -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 1 October 2014, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 128 (73.99%) ITIL
2 71 (41.04%) Service Delivery
3 55 (31.79%) Incident Management
4 52 (30.06%) SLA
4 52 (30.06%) Active Directory
5 47 (27.17%) Service Management
6 43 (24.86%) Windows
7 34 (19.65%) Project Management
8 29 (16.76%) Problem Management
9 28 (16.18%) Microsoft
10 26 (15.03%) Law
11 24 (13.87%) ITIL Certification
11 24 (13.87%) MS Excel
11 24 (13.87%) Analytical Skills
12 23 (13.29%) MCP
13 22 (12.72%) Windows XP
14 19 (10.98%) MS Office
14 19 (10.98%) Crystal Reports
14 19 (10.98%) MOS
15 18 (10.40%) Finance
16 16 (9.25%) ITSM
16 16 (9.25%) SQL
16 16 (9.25%) HND
16 16 (9.25%) Mentoring
17 15 (8.67%) Windows 7
17 15 (8.67%) MS Exchange
18 14 (8.09%) Change Management
18 14 (8.09%) Advertising
19 13 (7.51%) Root Cause Analysis
19 13 (7.51%) Continuous Improvement

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 1 October 2014, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 15 (8.67%) MS Exchange
2 4 (2.31%) SharePoint
3 3 (1.73%) Lotus Domino
4 2 (1.16%) Tomcat
5 1 (0.58%) Exchange Server 2013
5 1 (0.58%) Lync
5 1 (0.58%) Moodle
5 1 (0.58%) WebSphere
5 1 (0.58%) CMS
5 1 (0.58%) IBM Notes
5 1 (0.58%) WebSphere Application Server
5 1 (0.58%) WebLogic
Applications
1 24 (13.87%) MS Excel
2 19 (10.98%) MS Office
Business Applications
1 3 (1.73%) assyst
2 2 (1.16%) SAP Oil and Gas
2 2 (1.16%) Remedy ITSM
3 1 (0.58%) Academy Housing
3 1 (0.58%) arcHouse
3 1 (0.58%) Agresso
Cloud Services
1 2 (1.16%) Office 365
Communications & Networking
1 4 (2.31%) WAN
2 3 (1.73%) Internet
2 3 (1.73%) TCP/IP
2 3 (1.73%) DNS
3 2 (1.16%) LAN
3 2 (1.16%) VoIP
3 2 (1.16%) DHCP
3 2 (1.16%) Ethernet
4 1 (0.58%) FWSM
4 1 (0.58%) Cisco ASA
4 1 (0.58%) NAS
4 1 (0.58%) SHDSL
4 1 (0.58%) iSCSI
4 1 (0.58%) OSPF
4 1 (0.58%) BGP
4 1 (0.58%) Firewall
4 1 (0.58%) FTP
4 1 (0.58%) SNMP
4 1 (0.58%) SMTP
4 1 (0.58%) ADSL
Database & Business Intelligence
1 19 (10.98%) Crystal Reports
2 4 (2.31%) SQL Server
3 2 (1.16%) DB2
4 1 (0.58%) Relational Database
4 1 (0.58%) NoSQL
4 1 (0.58%) Oracle Exadata
4 1 (0.58%) RDBMS
4 1 (0.58%) MySQL
Development Applications
1 1 (0.58%) ClearQuest
General
1 26 (15.03%) Law
2 18 (10.40%) Finance
3 14 (8.09%) Advertising
4 8 (4.62%) Telecoms
5 7 (4.05%) Banking
5 7 (4.05%) Legal
6 4 (2.31%) Retail
7 2 (1.16%) Manufacturing
7 2 (1.16%) Electronics
7 2 (1.16%) Marketing
8 1 (0.58%) Investment Banking
Job Titles
1 55 (31.79%) Analyst
2 48 (27.75%) Service Manager
3 30 (17.34%) Team Leader
3 30 (17.34%) Service Desk Manager
4 29 (16.76%) Service Desk Team Leader
5 24 (13.87%) Service Analyst
6 21 (12.14%) Service Desk Analyst
7 18 (10.40%) Compliance Analyst
7 18 (10.40%) Consultant
8 14 (8.09%) Technical Consultant
8 14 (8.09%) Management Consultant
8 14 (8.09%) ITSM Consultant
8 14 (8.09%) Business Consultant
8 14 (8.09%) Service Management Consultant
9 13 (7.51%) Delivery Manager
9 13 (7.51%) Services Delivery Manager
10 10 (5.78%) Support Analyst
11 7 (4.05%) Support Manager
12 5 (2.89%) IT Services Manager
12 5 (2.89%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 3 (1.73%) Flash
2 1 (0.58%) REST
2 1 (0.58%) HTML5
2 1 (0.58%) Middleware
2 1 (0.58%) CSS
2 1 (0.58%) SOAP
2 1 (0.58%) XML
2 1 (0.58%) HTML
Miscellaneous
1 24 (13.87%) Analytical Skills
2 9 (5.20%) Management Information System
3 4 (2.31%) Blackberry
4 3 (1.73%) Enterprise Software
4 3 (1.73%) CMDB
5 2 (1.16%) DTV
5 2 (1.16%) Mainframe
5 2 (1.16%) Computer Science
5 2 (1.16%) IBM Mainframe
6 1 (0.58%) Video Conferencing
6 1 (0.58%) Life Science
6 1 (0.58%) VLE
6 1 (0.58%) Replication
Operating Systems
1 43 (24.86%) Windows
2 22 (12.72%) Windows XP
3 15 (8.67%) Windows 7
4 13 (7.51%) Mac OS X
5 4 (2.31%) Windows 8
6 3 (1.73%) Windows Server 2008
6 3 (1.73%) Linux
7 2 (1.16%) UNIX
8 1 (0.58%) Windows Server 2012
8 1 (0.58%) Mac OS
8 1 (0.58%) Windows Vista
8 1 (0.58%) AIX
Processes & Methodologies
1 128 (73.99%) ITIL
2 71 (41.04%) Service Delivery
3 55 (31.79%) Incident Management
4 47 (27.17%) Service Management
5 34 (19.65%) Project Management
6 29 (16.76%) Problem Management
7 16 (9.25%) ITSM
7 16 (9.25%) Mentoring
8 14 (8.09%) Change Management
9 13 (7.51%) Root Cause Analysis
9 13 (7.51%) Continuous Improvement
10 11 (6.36%) Stakeholder Management
11 8 (4.62%) CRM
11 8 (4.62%) Line Management
12 7 (4.05%) Coaching
12 7 (4.05%) Configuration Management
13 6 (3.47%) Time Management
13 6 (3.47%) Performance Management
13 6 (3.47%) ITIL V3
14 5 (2.89%) Information Security
Programming Languages
1 16 (9.25%) SQL
2 3 (1.73%) C
3 1 (0.58%) Java
Qualifications
1 24 (13.87%) ITIL Certification
2 23 (13.29%) MCP
3 19 (10.98%) MOS
4 16 (9.25%) HND
5 10 (5.78%) Degree
6 8 (4.62%) Microsoft Certification
7 5 (2.89%) A+ Certification
8 2 (1.16%) MCSE
8 2 (1.16%) MCSA
8 2 (1.16%) CITP
8 2 (1.16%) MCITP
8 2 (1.16%) SC Cleared
8 2 (1.16%) Security Cleared
9 1 (0.58%) APMP
9 1 (0.58%) MCDST
9 1 (0.58%) Network+ Certification
9 1 (0.58%) Cisco Certification
9 1 (0.58%) CCNA
Quality Assurance & Compliance
1 52 (30.06%) SLA
2 10 (5.78%) ISO 9001
3 1 (0.58%) ISO/IEC 27001
3 1 (0.58%) QA
System Software
1 52 (30.06%) Active Directory
2 2 (1.16%) XenApp
2 2 (1.16%) XenServer
2 2 (1.16%) XenDesktop
3 1 (0.58%) Oracle RAC
Systems Management
1 2 (1.16%) Tivoli
1 2 (1.16%) Nagios
1 2 (1.16%) SCOM
2 1 (0.58%) Data Guard
Vendors
1 28 (16.18%) Microsoft
2 10 (5.78%) Citrix
3 9 (5.20%) ServiceNow
4 7 (4.05%) Remedy
5 4 (2.31%) IBM
6 3 (1.73%) SolarWinds
6 3 (1.73%) Cisco
6 3 (1.73%) BMC
6 3 (1.73%) Lotus
6 3 (1.73%) Interwoven
7 2 (1.16%) SAP
7 2 (1.16%) Oracle
7 2 (1.16%) Intel
7 2 (1.16%) VMware
7 2 (1.16%) Altiris
7 2 (1.16%) Northgate
7 2 (1.16%) FrontRange
7 2 (1.16%) Kaseya
7 2 (1.16%) Lumension
8 1 (0.58%) F5
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