The first table below looks at the demand for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 818 805 839
Rank change year-on-year
-13 +34
Permanent jobs citing Service Desk Management 97 64 65
As % of all permanent IT jobs located in the UK 0.082% 0.059% 0.055%
As % of the Processes & Methodologies category 0.10% 0.075% 0.071%
Number of salaries quoted 92 56 54
Average salary £39,000 £37,500 £45,000
Average salary % change year-on-year
+4.00% -16.66%
90% offered a salary of more than £19,000 £25,750 £27,500
10% offered a salary of more than £60,000 £52,500 £58,500
UK excluding London average salary £42,500 £37,500 £37,500
% change year-on-year
+13.33% -
Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
94579 85669 91251
As % of all permanent IT jobs located in the UK 80.38% 78.68% 77.38%
Number of salaries quoted 76287 70054 77728
Average salary £48,000 £46,000 £46,000
Average salary % change year-on-year
+4.34% -
90% offered a salary of more than £31,000 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £40,500 £40,000
% change year-on-year
+4.93% +1.25%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 24 July 2014 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 24 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +3 90 £40,250 +7.33% 10
London -21 30 £38,500 -9.41% 5
West Midlands +25 16 £57,500 +43.75%
South West -11 12 £45,000 +38.46%
Staffordshire +5 11 £57,500 +43.75%
Stoke-on-Trent - 11 £57,500 -
South East -39 10 £37,500 - 2
East Midlands 0 8 £28,500 - 1
North West - 8 £19,000 -
Wiltshire - 7 £45,000 -
Swindon - 7 £45,000 -
Cheshire - 7 £19,000 -
Warrington - 6 £19,000 -
Northamptonshire - 6 £27,000 - 1
Hampshire -18 5 £24,000 -36.00% 1
Northampton - 5 £27,000 -
East of England -9 4 £25,500 -15.00% 1
Southampton -10 4 £24,000 -36.00% 1
Poole - 3 £50,000 -
Dorset - 3 £50,000 -
Essex - 3 £25,500 -
Bristol -2 2 £30,331 -6.67%
Scotland -21 2 £29,500 -
Yorkshire -38 2 £37,500 -16.66% 1
Worcestershire - 2 £46,250 -
Harlow - 2 £25,500 -
Solihull - 2 £55,000 -
Manchester - 2 £22,500 -
Leicester - 2 £42,500 -
Kent - 2 £45,000 -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 24 July 2014, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 135 (72.97%) ITIL
2 69 (37.30%) Service Delivery
3 67 (36.22%) Service Management
4 64 (34.59%) Active Directory
5 58 (31.35%) Incident Management
6 53 (28.65%) Windows
7 52 (28.11%) SLA
8 35 (18.92%) Problem Management
9 34 (18.38%) Finance
10 32 (17.30%) Windows XP
11 31 (16.76%) Project Management
12 29 (15.68%) Microsoft
13 25 (13.51%) ITIL Certification
14 24 (12.97%) MS Excel
15 23 (12.43%) Mac OS X
16 22 (11.89%) Advertising
17 21 (11.35%) SQL
18 19 (10.27%) MS Office
18 19 (10.27%) ServiceNow
19 18 (9.73%) ITSM
20 17 (9.19%) Stakeholder Management
21 16 (8.65%) Law
21 16 (8.65%) Management Information System
22 15 (8.11%) Continuous Improvement
23 14 (7.57%) Windows 7
23 14 (7.57%) Performance Management
23 14 (7.57%) Change Management
23 14 (7.57%) MS Exchange
24 12 (6.49%) MCP
25 11 (5.95%) ITIL V3

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 24 July 2014, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 14 (7.57%) MS Exchange
2 4 (2.16%) Lotus Domino
3 3 (1.62%) IBM Notes
3 3 (1.62%) SharePoint
4 2 (1.08%) Exchange Server 2010
4 2 (1.08%) Exchange Server 2003
4 2 (1.08%) Exchange Server 2007
5 1 (0.54%) Tomcat
Applications
1 24 (12.97%) MS Excel
2 19 (10.27%) MS Office
Business Applications
1 2 (1.08%) Remedy ITSM
2 1 (0.54%) Agresso
2 1 (0.54%) Academy Housing
2 1 (0.54%) arcHouse
2 1 (0.54%) assyst
Communications & Networking
1 5 (2.70%) DNS
1 5 (2.70%) WAN
2 4 (2.16%) DHCP
3 3 (1.62%) Broadband
4 2 (1.08%) LAN
4 2 (1.08%) TCP/IP
4 2 (1.08%) SAN
4 2 (1.08%) Internet
4 2 (1.08%) MPLS
5 1 (0.54%) Intranet
5 1 (0.54%) VPN
5 1 (0.54%) SMTP
5 1 (0.54%) VoIP
5 1 (0.54%) FTP
5 1 (0.54%) SNMP
Database & Business Intelligence
1 7 (3.78%) Crystal Reports
2 3 (1.62%) SQL Server
3 1 (0.54%) MySQL
3 1 (0.54%) SQL Server 2005
3 1 (0.54%) SQL Server 2008
Development Applications
1 1 (0.54%) ClearQuest
General
1 34 (18.38%) Finance
2 22 (11.89%) Advertising
3 16 (8.65%) Law
4 10 (5.41%) Banking
4 10 (5.41%) Telecoms
5 7 (3.78%) Legal
6 4 (2.16%) Retail
7 1 (0.54%) Welsh Language
Job Titles
1 60 (32.43%) Service Manager
2 51 (27.57%) Analyst
3 40 (21.62%) Service Desk Manager
4 26 (14.05%) Service Analyst
5 25 (13.51%) Service Desk Analyst
6 22 (11.89%) Consultant
7 18 (9.73%) ITSM Consultant
7 18 (9.73%) Service Management Consultant
7 18 (9.73%) Management Consultant
7 18 (9.73%) Technical Consultant
7 18 (9.73%) Business Consultant
8 16 (8.65%) Team Leader
8 16 (8.65%) Service Desk Team Leader
9 14 (7.57%) Delivery Manager
9 14 (7.57%) Services Delivery Manager
10 13 (7.03%) Support Manager
11 12 (6.49%) Compliance Analyst
12 8 (4.32%) Support Analyst
13 7 (3.78%) 2nd Line Support
13 7 (3.78%) IT Services Manager
Libraries, Frameworks & Software Standards
1 1 (0.54%) Flash
1 1 (0.54%) HTML
1 1 (0.54%) CSS
1 1 (0.54%) SOAP
1 1 (0.54%) XML
1 1 (0.54%) REST
1 1 (0.54%) HTML5
Miscellaneous
1 16 (8.65%) Management Information System
2 10 (5.41%) Blackberry
3 5 (2.70%) Smartphone
4 4 (2.16%) Computer Science
5 3 (1.62%) Video Conferencing
5 3 (1.62%) Enterprise Software
5 3 (1.62%) iPhone
5 3 (1.62%) iPad
6 2 (1.08%) Statistics
6 2 (1.08%) IBM Mainframe
6 2 (1.08%) CMDB
6 2 (1.08%) Mainframe
7 1 (0.54%) Client/Server
7 1 (0.54%) PDA
Operating Systems
1 53 (28.65%) Windows
2 32 (17.30%) Windows XP
3 23 (12.43%) Mac OS X
4 14 (7.57%) Windows 7
5 4 (2.16%) Windows Server 2008
5 4 (2.16%) Windows Server 2003
6 3 (1.62%) Windows 8
7 1 (0.54%) Linux
7 1 (0.54%) Mac OS
7 1 (0.54%) Windows Server 2012
7 1 (0.54%) Windows 2000 Server
Processes & Methodologies
1 135 (72.97%) ITIL
2 69 (37.30%) Service Delivery
3 67 (36.22%) Service Management
4 58 (31.35%) Incident Management
5 35 (18.92%) Problem Management
6 31 (16.76%) Project Management
7 18 (9.73%) ITSM
8 17 (9.19%) Stakeholder Management
9 15 (8.11%) Continuous Improvement
10 14 (7.57%) Performance Management
10 14 (7.57%) Change Management
11 11 (5.95%) ITIL V3
12 10 (5.41%) Root Cause Analysis
13 9 (4.86%) PRINCE2
13 9 (4.86%) CRM
13 9 (4.86%) Supplier Management
14 8 (4.32%) Time Management
15 5 (2.70%) Configuration Management
16 4 (2.16%) Infrastructure Management
17 3 (1.62%) Business Intelligence
Programming Languages
1 21 (11.35%) SQL
2 2 (1.08%) R
2 2 (1.08%) C
3 1 (0.54%) Java
Qualifications
1 25 (13.51%) ITIL Certification
2 12 (6.49%) MCP
3 10 (5.41%) Microsoft Certification
4 7 (3.78%) Degree
5 6 (3.24%) MOS
6 5 (2.70%) A+ Certification
6 5 (2.70%) HND
7 3 (1.62%) MCITP
8 2 (1.08%) MCDST
8 2 (1.08%) SC Cleared
8 2 (1.08%) Security Cleared
8 2 (1.08%) CITP
8 2 (1.08%) MCSA
9 1 (0.54%) Cisco Certification
9 1 (0.54%) CCNP
9 1 (0.54%) CCNA
9 1 (0.54%) MCSE
Quality Assurance & Compliance
1 52 (28.11%) SLA
2 5 (2.70%) ISO 9001
3 2 (1.08%) QA
4 1 (0.54%) ISO/IEC 27001
System Software
1 64 (34.59%) Active Directory
2 3 (1.62%) XenApp
2 3 (1.62%) XenDesktop
3 1 (0.54%) VMware Infrastructure
3 1 (0.54%) Citrix Presentation Server
Systems Management
1 2 (1.08%) Tivoli
Vendors
1 29 (15.68%) Microsoft
2 19 (10.27%) ServiceNow
3 10 (5.41%) Remedy
4 8 (4.32%) Citrix
5 6 (3.24%) Lotus
6 3 (1.62%) VMware
6 3 (1.62%) Interwoven
6 3 (1.62%) Cisco
6 3 (1.62%) Intel
6 3 (1.62%) Altiris
7 2 (1.08%) Kaseya
7 2 (1.08%) Lumension
7 2 (1.08%) FrontRange
7 2 (1.08%) Northgate
7 2 (1.08%) Fujitsu
7 2 (1.08%) IBM
7 2 (1.08%) BMC
8 1 (0.54%) HP
8 1 (0.54%) Dell
8 1 (0.54%) Business Objects
Cardiff, South Glamorgan
CPS Group UK
Salary: £35000 - £40000 per annum + bonus, pension, 35 hours pw
Posted: 3 hours ago
Northamptonshire
Deerfoot IT Resources Ltd
Salary: £25000 - £29000 per annum
Posted: 8 hours ago
Southampton, Hampshire
Redrock Consulting Ltd
Salary: £40000 - £55000 per annum + Excellent Benefits
Posted: Yesterday
Ipswich, Suffolk
Cooper Lomaz Recruitment Ltd
Salary: Highly Competitive
Posted: 2 days ago
London
FIRST POINT IT RESOURCING
Salary: £70000 - £85000 per annum + bonus & full package
Posted: 3 days ago
Leeds, West Yorkshire
Harvey Nash plc
Salary: £35000 - £40000 per annum + decent benefits.
Posted: 6 days ago
London
NFP Group Ltd
Salary: £95000 - £105000 per annum + Car Medical Bonus
Posted: 13 days ago