The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 800 833 814
Rank change year-on-year
+33 -19
Permanent jobs citing Service Desk Management 92 96 66
As % of all permanent IT jobs located in the UK 0.084% 0.082% 0.061%
As % of the Processes & Methodologies category 0.099% 0.099% 0.075%
Number of salaries quoted 73 90 58
Average salary £35,000 £37,500 £37,500
Average salary % change year-on-year
-6.66% -
90% offered a salary of more than £20,000 £19,600 £27,400
10% offered a salary of more than £55,000 £57,500 £49,000
UK excluding London average salary £33,500 £37,500 £37,500
% change year-on-year
-10.66% -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92903 96809 88106
As % of all permanent IT jobs located in the UK 84.83% 82.75% 81.03%
Number of salaries quoted 76050 77958 72052
Average salary £50,000 £48,000 £47,000
Average salary % change year-on-year
+4.16% +2.12%
90% offered a salary of more than £32,500 £31,500 £30,000
10% offered a salary of more than £75,000 £72,500 £72,500
UK excluding London average salary £45,000 £42,500 £40,995
% change year-on-year
+5.88% +3.67%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 31 July 2015 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +21 91 £35,000 -9.09% 13
South East +18 27 £22,000 -41.33% 2
London +30 26 £42,500 +10.38% 4
North West +5 16 £31,500 +65.78% 1
City of London +37 12 £41,250 -31.25% 1
Southampton +15 12 £20,000 -16.66%
Hampshire +9 12 £20,000 -16.66% 2
Surrey +23 9 £50,000 -13.04%
Northamptonshire 0 9 £33,500 +19.64% 1
Northampton 0 9 £33,500 +15.51% 1
East Midlands -2 9 £33,500 +15.51% 2
Manchester +12 8 £30,750 +36.66%
East of England +8 8 £48,000 +88.23% 2
Merseyside +21 6 £55,000 +189.47% 1
Liverpool +19 6 £55,000 +189.47% 1
Peterborough - 4 - -
Cambridgeshire - 4 - -
Leeds +18 3 £23,250 -38.00% 2
West Yorkshire +12 3 £23,250 -38.00% 2
Yorkshire +6 3 £23,250 -38.00% 2
Buckinghamshire +5 3 £42,500 +13.33%
Berkshire - 3 £37,500 -
Chester -1 2 £29,000 +52.63%
Cheshire -3 2 £29,000 +52.63%
Essex -3 2 £50,500 +98.03%
Milton Keynes -6 2 £50,000 +33.33%
Suffolk -8 2 £35,000 -
Ipswich -13 2 £35,000 -
Guildford - 2 - -
Altrincham - 2 £31,500 -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 31 July 2015, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 137 (73.66%) ITIL
2 90 (48.39%) Windows
3 76 (40.86%) SLA
4 70 (37.63%) Service Delivery
5 65 (34.95%) MS Excel
6 63 (33.87%) Service Management
7 62 (33.33%) Microsoft
8 51 (27.42%) MS Office
8 51 (27.42%) Analytical Skills
9 50 (26.88%) MCP
10 41 (22.04%) Active Directory
11 36 (19.35%) Incident Management
12 33 (17.74%) Management Information System
13 31 (16.67%) Mentoring
14 29 (15.59%) A+ Certification
15 28 (15.05%) Configuration Management
16 26 (13.98%) Problem Management
17 25 (13.44%) Windows 7
18 22 (11.83%) ISO/IEC 27001
18 22 (11.83%) Law
19 20 (10.75%) Windows XP
20 18 (9.68%) Finance
20 18 (9.68%) Line Management
21 17 (9.14%) Crystal Reports
22 16 (8.60%) Continuous Improvement
23 15 (8.06%) Change Management
23 15 (8.06%) Internet
24 13 (6.99%) Mac OS X
24 13 (6.99%) HND
24 13 (6.99%) SharePoint

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 31 July 2015, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 13 (6.99%) SharePoint
2 9 (4.84%) MS Exchange
3 7 (3.76%) Exchange Server 2007
4 6 (3.23%) IBM Notes
5 4 (2.15%) Exchange Server 2010
5 4 (2.15%) Blackberry Enterprise Server
6 2 (1.08%) Drupal
6 2 (1.08%) Exchange Server 2013
Applications
1 65 (34.95%) MS Excel
2 51 (27.42%) MS Office
3 6 (3.23%) MS PowerPoint
4 1 (0.54%) Adobe Creative Suite
Business Applications
1 5 (2.69%) Dynamics CRM
2 2 (1.08%) Orchard Housing
2 2 (1.08%) Aareon QL
2 2 (1.08%) OPENHousing
2 2 (1.08%) MIS ActiveH
2 2 (1.08%) Northgate Housing
2 2 (1.08%) Academy Housing
2 2 (1.08%) arcHouse
3 1 (0.54%) assyst
3 1 (0.54%) Summit
3 1 (0.54%) Dynamics AX
3 1 (0.54%) Remedy ITSM
3 1 (0.54%) MetaTrader
Cloud Services
1 8 (4.30%) Amazon EC2
1 8 (4.30%) Amazon AWS
2 4 (2.15%) Office 365
Communications & Networking
1 15 (8.06%) Internet
2 10 (5.38%) DNS
3 7 (3.76%) WAN
4 6 (3.23%) DHCP
4 6 (3.23%) DECT
4 6 (3.23%) VoIP
4 6 (3.23%) TCP/IP
5 4 (2.15%) Intranet
5 4 (2.15%) LAN
6 2 (1.08%) Ethernet
6 2 (1.08%) iSCSI
6 2 (1.08%) NAS
7 1 (0.54%) VSAT
7 1 (0.54%) Firewall
Database & Business Intelligence
1 17 (9.14%) Crystal Reports
2 5 (2.69%) Oracle BI EE
3 3 (1.61%) SQL Server
4 2 (1.08%) Data Warehouse
4 2 (1.08%) SQL Server 2008
4 2 (1.08%) SQL Server 2005
5 1 (0.54%) NoSQL
5 1 (0.54%) Oracle Exadata
5 1 (0.54%) Relational Database
5 1 (0.54%) RDBMS
5 1 (0.54%) DB2
Development Applications
1 2 (1.08%) Redmine
General
1 22 (11.83%) Law
2 18 (9.68%) Finance
3 11 (5.91%) Telecoms
4 10 (5.38%) Legal
5 8 (4.30%) Manufacturing
5 8 (4.30%) Retail
6 5 (2.69%) Advertising
7 4 (2.15%) Marketing
8 1 (0.54%) Back Office
Job Titles
1 65 (34.95%) Service Manager
2 42 (22.58%) Analyst
3 39 (20.97%) Service Desk Manager
4 38 (20.43%) Service Desk Analyst
4 38 (20.43%) Service Analyst
5 28 (15.05%) Team Leader
6 25 (13.44%) Service Desk Team Leader
7 17 (9.14%) Delivery Manager
7 17 (9.14%) Services Delivery Manager
8 16 (8.60%) Consultant
9 13 (6.99%) Management Consultant
9 13 (6.99%) Service Management Consultant
10 8 (4.30%) IT Services Manager
11 6 (3.23%) Support Manager
12 5 (2.69%) Desktop Support
12 5 (2.69%) Administrator
13 4 (2.15%) Operations Manager
13 4 (2.15%) Systems Administrator
13 4 (2.15%) Technical Manager
13 4 (2.15%) Technical Services Manager
Libraries, Frameworks & Software Standards
1 6 (3.23%) .NET
2 3 (1.61%) COM
3 1 (0.54%) XML
Miscellaneous
1 51 (27.42%) Analytical Skills
2 33 (17.74%) Management Information System
3 8 (4.30%) Life Science
4 4 (2.15%) EPoS
5 3 (1.61%) Blackberry
5 3 (1.61%) IVR
6 2 (1.08%) Thin Client
6 2 (1.08%) Fat Client
7 1 (0.54%) Video Conferencing
7 1 (0.54%) Performance Metrics
7 1 (0.54%) LIMS
7 1 (0.54%) Derivative
7 1 (0.54%) Statistics
7 1 (0.54%) Replication
7 1 (0.54%) Equities
Operating Systems
1 90 (48.39%) Windows
2 25 (13.44%) Windows 7
3 20 (10.75%) Windows XP
4 13 (6.99%) Mac OS X
5 8 (4.30%) Windows Vista
6 7 (3.76%) Windows Server 2008
7 6 (3.23%) Windows Server 2012
8 5 (2.69%) Windows 8
9 4 (2.15%) Windows Server 2003
10 3 (1.61%) Linux
11 1 (0.54%) UNIX
11 1 (0.54%) Android
11 1 (0.54%) Apple iOS
Processes & Methodologies
1 137 (73.66%) ITIL
2 70 (37.63%) Service Delivery
3 63 (33.87%) Service Management
4 36 (19.35%) Incident Management
5 31 (16.67%) Mentoring
6 28 (15.05%) Configuration Management
7 26 (13.98%) Problem Management
8 18 (9.68%) Line Management
9 16 (8.60%) Continuous Improvement
10 15 (8.06%) Change Management
11 13 (6.99%) Coaching
12 12 (6.45%) Performance Management
13 9 (4.84%) Workflow
14 8 (4.30%) Disaster Recovery
14 8 (4.30%) Project Management
14 8 (4.30%) Process Management
14 8 (4.30%) PRINCE2
14 8 (4.30%) Agile Software Development
14 8 (4.30%) Data Analysis
14 8 (4.30%) ITIL V3
Programming Languages
1 10 (5.38%) SQL
2 1 (0.54%) VBA
2 1 (0.54%) Java
Qualifications
1 50 (26.88%) MCP
2 29 (15.59%) A+ Certification
3 13 (6.99%) HND
4 12 (6.45%) MOS
4 12 (6.45%) Microsoft Certification
5 10 (5.38%) Degree
6 9 (4.84%) CCNA
6 9 (4.84%) Cisco Certification
7 6 (3.23%) MCTS
7 6 (3.23%) ITIL Certification
8 3 (1.61%) Security Cleared
9 2 (1.08%) PRINCE2 Practitioner
9 2 (1.08%) MCSE
10 1 (0.54%) APMP
Quality Assurance & Compliance
1 76 (40.86%) SLA
2 22 (11.83%) ISO/IEC 27001
3 13 (6.99%) ISO 9001
4 1 (0.54%) MiFID
4 1 (0.54%) EMIR
4 1 (0.54%) Sarbanes-Oxley
System Software
1 41 (22.04%) Active Directory
2 6 (3.23%) VMware Infrastructure
3 2 (1.08%) KVM
4 1 (0.54%) Oracle RAC
Systems Management
1 2 (1.08%) Nagios
1 2 (1.08%) Opsview
2 1 (0.54%) Casper Suite
2 1 (0.54%) Data Guard
Vendors
1 62 (33.33%) Microsoft
2 10 (5.38%) VMware
3 7 (3.76%) Cisco
3 7 (3.76%) Apple
3 7 (3.76%) Salesforce.com
4 6 (3.23%) Remedy
4 6 (3.23%) Lotus
4 6 (3.23%) ServiceNow
5 5 (2.69%) Eloqua
5 5 (2.69%) Siebel
6 3 (1.61%) Oracle
6 3 (1.61%) Dell
6 3 (1.61%) Citrix
6 3 (1.61%) Interwoven
7 2 (1.08%) Northgate
7 2 (1.08%) Civica
7 2 (1.08%) Capita
7 2 (1.08%) Orchard
7 2 (1.08%) LANDesk
7 2 (1.08%) Aareon
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