The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 766 818 837
Rank change year-on-year
+52 +19
Permanent jobs citing Service Desk Management 100 57 49
As % of all permanent IT jobs located in the UK 0.096% 0.055% 0.044%
As % of the Processes & Methodologies category 0.12% 0.066% 0.055%
Number of salaries quoted 87 52 44
Average salary £40,000 £40,000 £35,250
Average salary % change year-on-year
- +13.47%
90% offered a salary of more than £22,000 £20,000 £25,750
10% offered a salary of more than £52,000 £50,100 £62,500
UK excluding London average salary £37,500 £36,250 £35,750
% change year-on-year
+3.44% +1.39%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
86105 85797 88471
As % of all permanent IT jobs located in the UK 82.69% 82.28% 80.11%
Number of salaries quoted 70901 68441 74950
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £31,500 £30,500 £30,000
10% offered a salary of more than £72,500 £70,000 £75,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 29 January 2015 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +60 100 £40,000 - 8
London +33 55 £40,000 -3.61% 3
North West +8 13 £42,500 +31.83%
South East -27 12 £27,750 -29.74% 3
Yorkshire +1 10 £30,000 -14.28% 1
City of London - 8 £40,422 -
West Yorkshire - 8 £30,000 - 1
Lancashire - 8 £42,500 -
West Midlands -9 5 £40,000 +100.00%
Leeds - 5 £30,000 - 1
Birmingham - 5 £40,000 -
South West -22 4 £36,000 -20.00% 1
Hampshire -26 4 £21,000 +16.66% 3
Berkshire -6 3 £62,000 -
Manchester -5 2 £30,625 -4.99%
East Sussex -16 2 £24,000 -54.28%
Surrey -20 2 £31,500 -24.09%
Merseyside - 2 £60,000 -
North Yorkshire - 2 £24,000 -
Liverpool - 2 £60,000 -
Middlesbrough - 2 £24,000 -
Bracknell - 2 £62,000 -
Brighton - 2 £24,000 -
Buckinghamshire +4 1 £47,500 +46.15%
Southampton 0 1 £22,000 +22.22% 1
Milton Keynes -2 1 £47,500 +2.15%
East of England -6 1 - -
Mayfair - 1 £42,500 -
Stockport - 1 £42,500 -
Truro - 1 - - 1

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 29 January 2015, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 130 (75.58%) ITIL
2 71 (41.28%) Service Delivery
3 70 (40.70%) Windows
4 59 (34.30%) SLA
5 52 (30.23%) Service Management
6 46 (26.74%) Active Directory
7 44 (25.58%) MS Office
8 42 (24.42%) MS Excel
9 41 (23.84%) Microsoft
10 35 (20.35%) Windows XP
11 29 (16.86%) Finance
12 24 (13.95%) Incident Management
13 23 (13.37%) ITIL Certification
13 23 (13.37%) Analytical Skills
14 22 (12.79%) MS Exchange
14 22 (12.79%) Telecoms
15 20 (11.63%) Windows Server 2008
15 20 (11.63%) Problem Management
16 19 (11.05%) Root Cause Analysis
16 19 (11.05%) ServiceNow
17 17 (9.88%) Windows 7
17 17 (9.88%) Citrix
18 16 (9.30%) Change Management
18 16 (9.30%) Project Management
18 16 (9.30%) Windows Vista
18 16 (9.30%) Law
19 15 (8.72%) Retail
19 15 (8.72%) Cisco
20 14 (8.14%) Microsoft Certification
20 14 (8.14%) MCSE

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 29 January 2015, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 22 (12.79%) MS Exchange
2 12 (6.98%) Exchange Server 2013
3 3 (1.74%) WebSphere
3 3 (1.74%) JBoss
3 3 (1.74%) WebSphere Application Server
3 3 (1.74%) WebLogic
3 3 (1.74%) Tomcat
4 2 (1.16%) SharePoint
4 2 (1.16%) Exchange Server 2010
5 1 (0.58%) Lync
5 1 (0.58%) Exchange Server 2007
5 1 (0.58%) Exchange Server 2003
5 1 (0.58%) Moodle
5 1 (0.58%) CMS
Applications
1 44 (25.58%) MS Office
2 42 (24.42%) MS Excel
3 11 (6.40%) MS Visio
4 2 (1.16%) MS Project
5 1 (0.58%) MS PowerPoint
Business Applications
1 5 (2.91%) assyst
2 2 (1.16%) SAP Oil and Gas
3 1 (0.58%) Remedy ITSM
Cloud Services
1 12 (6.98%) Office 365
2 1 (0.58%) Cloud Computing
Communications & Networking
1 13 (7.56%) DNS
1 13 (7.56%) VoIP
2 12 (6.98%) Internet
2 12 (6.98%) DHCP
2 12 (6.98%) Ethernet
2 12 (6.98%) TCP/IP
3 11 (6.40%) iSCSI
3 11 (6.40%) NAS
3 11 (6.40%) DECT
4 9 (5.23%) Firewall
5 4 (2.33%) LAN
5 4 (2.33%) WAN
5 4 (2.33%) VPN
6 1 (0.58%) FWSM
6 1 (0.58%) SHDSL
6 1 (0.58%) Cisco ASA
6 1 (0.58%) VSAT
6 1 (0.58%) IP Telephony
6 1 (0.58%) ADSL
6 1 (0.58%) SSL
Database & Business Intelligence
1 9 (5.23%) Crystal Reports
2 7 (4.07%) SQL Server
3 6 (3.49%) DB2
4 4 (2.33%) Relational Database
5 3 (1.74%) Oracle Exadata
5 3 (1.74%) NoSQL
5 3 (1.74%) RDBMS
General
1 29 (16.86%) Finance
2 22 (12.79%) Telecoms
3 16 (9.30%) Law
4 15 (8.72%) Retail
5 9 (5.23%) Advertising
5 9 (5.23%) Banking
5 9 (5.23%) Investment Banking
6 8 (4.65%) Marketing
7 4 (2.33%) Financial Institution
7 4 (2.33%) Manufacturing
8 2 (1.16%) Electronics
8 2 (1.16%) Front Office
8 2 (1.16%) Multimedia
9 1 (0.58%) Local Government
9 1 (0.58%) Legal
9 1 (0.58%) Back Office
Job Titles
1 61 (35.47%) Service Manager
2 42 (24.42%) Analyst
3 39 (22.67%) Service Desk Manager
4 25 (14.53%) Team Leader
5 24 (13.95%) Service Desk Team Leader
5 24 (13.95%) Service Analyst
6 21 (12.21%) Service Desk Analyst
7 15 (8.72%) Services Delivery Manager
7 15 (8.72%) Delivery Manager
8 13 (7.56%) Support Analyst
9 10 (5.81%) Support Manager
10 9 (5.23%) Systems Support
11 8 (4.65%) Systems Engineer
11 8 (4.65%) Compliance Analyst
12 7 (4.07%) Service Transition Manager
12 7 (4.07%) IT Services Manager
12 7 (4.07%) Transition Manager
12 7 (4.07%) Coordinator
12 7 (4.07%) Technical Support
12 7 (4.07%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 4 (2.33%) Flash
2 3 (1.74%) Middleware
3 2 (1.16%) XML
4 1 (0.58%) REST
4 1 (0.58%) Spring MVC
4 1 (0.58%) JSTL
4 1 (0.58%) Java EE
4 1 (0.58%) Spring
4 1 (0.58%) J2EE
4 1 (0.58%) JSP
4 1 (0.58%) Servlets
4 1 (0.58%) SOAP
4 1 (0.58%) Web Services
Miscellaneous
1 23 (13.37%) Analytical Skills
2 11 (6.40%) Life Science
3 9 (5.23%) Equities
4 8 (4.65%) Foreign Exchange (FX)
4 8 (4.65%) Hedge funds
5 7 (4.07%) IVR
6 4 (2.33%) Blackberry
6 4 (2.33%) Replication
7 2 (1.16%) PMI
7 2 (1.16%) DTV
7 2 (1.16%) Management Information System
7 2 (1.16%) Handset
8 1 (0.58%) CMDB
8 1 (0.58%) Computer Science
8 1 (0.58%) Derivative
8 1 (0.58%) Statistics
8 1 (0.58%) Video Conferencing
8 1 (0.58%) VLE
Operating Systems
1 70 (40.70%) Windows
2 35 (20.35%) Windows XP
3 20 (11.63%) Windows Server 2008
4 17 (9.88%) Windows 7
5 16 (9.30%) Windows Vista
6 12 (6.98%) Windows Server 2012
7 11 (6.40%) Mac OS X
8 6 (3.49%) Linux
8 6 (3.49%) UNIX
9 3 (1.74%) Windows Mobile
9 3 (1.74%) AIX
10 2 (1.16%) Windows 8
11 1 (0.58%) Windows Server 2003
Processes & Methodologies
1 130 (75.58%) ITIL
2 71 (41.28%) Service Delivery
3 52 (30.23%) Service Management
4 24 (13.95%) Incident Management
5 20 (11.63%) Problem Management
6 19 (11.05%) Root Cause Analysis
7 16 (9.30%) Change Management
7 16 (9.30%) Project Management
8 14 (8.14%) Line Management
9 12 (6.98%) Disaster Recovery
9 12 (6.98%) Data Analysis
9 12 (6.98%) Performance Management
9 12 (6.98%) Mentoring
9 12 (6.98%) Performance Monitoring
10 11 (6.40%) Software Deployment
10 11 (6.40%) Resource Management
11 10 (5.81%) People Management
12 9 (5.23%) ITIL V3
12 9 (5.23%) ITSM
13 8 (4.65%) CRM
Programming Languages
1 11 (6.40%) SQL
2 2 (1.16%) VBA
3 1 (0.58%) PowerShell
3 1 (0.58%) Python
3 1 (0.58%) VB
3 1 (0.58%) C
3 1 (0.58%) C#
3 1 (0.58%) Java
Qualifications
1 23 (13.37%) ITIL Certification
2 14 (8.14%) Microsoft Certification
2 14 (8.14%) MCSE
3 13 (7.56%) MCP
4 12 (6.98%) Degree
5 11 (6.40%) Cisco Certification
6 10 (5.81%) CCNA
6 10 (5.81%) MOS
7 9 (5.23%) HND
8 4 (2.33%) Security Cleared
9 3 (1.74%) SC Cleared
9 3 (1.74%) A+ Certification
10 2 (1.16%) PMI Certification
11 1 (0.58%) MCPD
11 1 (0.58%) MCTS
11 1 (0.58%) MCITP
11 1 (0.58%) Network+ Certification
11 1 (0.58%) MCSA
Quality Assurance & Compliance
1 59 (34.30%) SLA
2 6 (3.49%) ISO 9001
3 2 (1.16%) MiFID
3 2 (1.16%) EMIR
System Software
1 46 (26.74%) Active Directory
2 5 (2.91%) XenApp
3 3 (1.74%) Oracle RAC
4 2 (1.16%) XenServer
4 2 (1.16%) XenDesktop
5 1 (0.58%) VMware Infrastructure
5 1 (0.58%) vSphere
5 1 (0.58%) Hyper-V
Systems Management
1 3 (1.74%) ITRS Geneos
1 3 (1.74%) Data Guard
2 2 (1.16%) Nagios
2 2 (1.16%) SCOM
3 1 (0.58%) SCDPM
3 1 (0.58%) SCCM
Vendors
1 41 (23.84%) Microsoft
2 19 (11.05%) ServiceNow
3 17 (9.88%) Citrix
4 15 (8.72%) Cisco
5 7 (4.07%) Juniper
6 6 (3.49%) Oracle
6 6 (3.49%) IBM
7 5 (2.91%) SolarWinds
7 5 (2.91%) VMware
8 3 (1.74%) webMethods
9 2 (1.16%) Remedy
9 2 (1.16%) Sophos
9 2 (1.16%) BMC
9 2 (1.16%) Apple
9 2 (1.16%) HP
9 2 (1.16%) SAP
10 1 (0.58%) F5
10 1 (0.58%) LANDesk
10 1 (0.58%) Barracuda Networks
10 1 (0.58%) Avaya
Southampton, Hampshire
Polar Recruitment
Salary: £20000 - £22000 per annum + + Shift Allowance + Benefits
Posted: 23 hours ago
London
ENTERPRISE RECRUITMENT LTD
Salary: From £20,000 to £25,000 per annum plus benefits!
Posted: 2 days ago
London
Marcus Donald People
Salary: £28000 - £35000 per annum, Benefits healthcare,pension,overtime
Posted: 2 days ago
Truro, Cornwall
Harvey Nash plc
Salary: £30000 - £350000 per annum
Posted: 6 days ago
Leeds
Interquest - IQ ERP
Salary: £24000 - £26000 per annum + shift allowance + full benefits
Posted: 13 days ago
Fareham, Hampshire
Vohkus
Salary: Up to £55,000 per annum depending on experience + benefits
Posted: 16 days ago
Totton, Hampshire
Amicus ITS
Salary: £20,000-£22,000 plus shift allowance of 15% of basic annual salary
Posted: 16 days ago
South West London
Commensus
Salary: Competitive salary & benefits
Posted: 19 days ago