The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 825 837 819
Rank change year-on-year
+12 -18
Permanent jobs citing Service Desk Management 77 101 65
As % of all permanent IT jobs located in the UK 0.070% 0.086% 0.060%
As % of the Processes & Methodologies category 0.082% 0.10% 0.074%
Number of salaries quoted 60 99 56
Average salary £33,500 £42,500 £37,500
Average salary % change year-on-year
-21.17% +13.33%
90% offered a salary of more than £19,000 £19,000 £24,000
10% offered a salary of more than £50,250 £57,500 £58,250
UK excluding London average salary £30,000 £45,000 £37,500
% change year-on-year
-33.33% +20.00%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
93605 97685 87746
As % of all permanent IT jobs located in the UK 84.58% 82.72% 80.80%
Number of salaries quoted 76475 79074 72329
Average salary £50,000 £48,558 £45,500
Average salary % change year-on-year
+2.96% +6.72%
90% offered a salary of more than £32,500 £31,500 £30,000
10% offered a salary of more than £75,000 £71,500 £72,500
UK excluding London average salary £44,500 £42,500 £40,000
% change year-on-year
+4.70% +6.25%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 3 July 2015 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 3 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +6 77 £33,500 -23.42% 4
South East +30 25 £22,000 -51.11% 1
London +7 18 £41,250 +7.14% 1
North West +5 17 £37,500 +97.36% 1
Southampton +13 15 £19,000 -20.83%
Hampshire +7 15 £19,000 -20.83%
Manchester +8 11 £30,000 +57.89%
East Midlands +4 8 £33,500 +17.54% 1
Northamptonshire -2 8 £33,500 +24.07% 1
Northampton -2 8 £33,500 +24.07% 1
Surrey +12 6 £48,750 -15.21% 1
City of London +39 5 £40,000 -33.33%
Liverpool +17 4 £50,000 +163.15% 1
Merseyside +15 4 £50,000 +163.15% 1
East of England +6 3 - - 1
Berkshire - 3 £37,500 - 1
Yorkshire +3 2 £23,250 -
West Midlands -26 2 £40,000 -30.43%
West Yorkshire - 2 £23,250 -
Cambridgeshire - 2 - -
Leeds - 2 £23,250 -
Guildford - 2 - -
Peterborough - 2 - -
Dorset +6 1 £42,500 -15.00%
Chester +1 1 £29,000 +52.63%
Cheshire -8 1 £29,000 +52.63%
South West -18 1 £42,500 -5.55%
Tyne and Wear - 1 £17,000 -
Buckinghamshire - 1 £20,000 -
Suffolk - 1 - - 1

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 3 July 2015, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 149 (79.26%) ITIL
2 95 (50.53%) Windows
3 79 (42.02%) SLA
4 73 (38.83%) Service Delivery
5 71 (37.77%) Service Management
5 71 (37.77%) MS Excel
6 59 (31.38%) Microsoft
7 56 (29.79%) MS Office
8 50 (26.60%) Analytical Skills
9 45 (23.94%) Active Directory
10 43 (22.87%) MCP
11 34 (18.09%) Mentoring
11 34 (18.09%) Incident Management
12 28 (14.89%) Management Information System
12 28 (14.89%) Configuration Management
13 27 (14.36%) A+ Certification
13 27 (14.36%) Problem Management
14 24 (12.77%) Windows XP
15 23 (12.23%) Windows 7
15 23 (12.23%) Change Management
16 22 (11.70%) Finance
16 22 (11.70%) Law
17 21 (11.17%) Line Management
18 19 (10.11%) ISO/IEC 27001
19 17 (9.04%) Continuous Improvement
19 17 (9.04%) Mac OS X
20 15 (7.98%) Internet
20 15 (7.98%) Telecoms
20 15 (7.98%) Performance Management
21 14 (7.45%) Coaching

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 3 July 2015, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 12 (6.38%) MS Exchange
2 6 (3.19%) IBM Notes
3 5 (2.66%) Exchange Server 2007
4 4 (2.13%) Exchange Server 2010
4 4 (2.13%) Exchange Server 2013
4 4 (2.13%) SharePoint
5 3 (1.60%) Blackberry Enterprise Server
6 2 (1.06%) Drupal
Applications
1 71 (37.77%) MS Excel
2 56 (29.79%) MS Office
3 7 (3.72%) MS PowerPoint
4 5 (2.66%) MS Visio
5 1 (0.53%) MS Project
5 1 (0.53%) Adobe Creative Suite
Business Applications
1 2 (1.06%) Academy Housing
1 2 (1.06%) arcHouse
1 2 (1.06%) assyst
1 2 (1.06%) Orchard Housing
1 2 (1.06%) Aareon QL
1 2 (1.06%) OPENHousing
1 2 (1.06%) MIS ActiveH
1 2 (1.06%) Northgate Housing
2 1 (0.53%) Remedy ITSM
2 1 (0.53%) MetaTrader
2 1 (0.53%) Summit
Cloud Services
1 8 (4.26%) Amazon EC2
1 8 (4.26%) Amazon AWS
2 6 (3.19%) Office 365
Communications & Networking
1 15 (7.98%) Internet
2 10 (5.32%) DNS
3 8 (4.26%) DECT
3 8 (4.26%) VoIP
3 8 (4.26%) DHCP
4 6 (3.19%) TCP/IP
4 6 (3.19%) WAN
5 5 (2.66%) LAN
6 4 (2.13%) Ethernet
6 4 (2.13%) NAS
6 4 (2.13%) Firewall
6 4 (2.13%) iSCSI
7 2 (1.06%) VSAT
7 2 (1.06%) Intranet
8 1 (0.53%) VPN
Database & Business Intelligence
1 10 (5.32%) Crystal Reports
2 2 (1.06%) Data Warehouse
2 2 (1.06%) SQL Server
3 1 (0.53%) DB2
3 1 (0.53%) RDBMS
3 1 (0.53%) SQL Server 2005
3 1 (0.53%) SQL Server 2008
3 1 (0.53%) NoSQL
3 1 (0.53%) Oracle Exadata
3 1 (0.53%) Relational Database
General
1 22 (11.70%) Finance
1 22 (11.70%) Law
2 15 (7.98%) Telecoms
3 10 (5.32%) Manufacturing
4 9 (4.79%) Legal
5 8 (4.26%) Advertising
6 6 (3.19%) Retail
7 3 (1.60%) Investment Banking
7 3 (1.60%) Banking
8 2 (1.06%) Front Office
9 1 (0.53%) Back Office
Job Titles
1 67 (35.64%) Service Manager
2 46 (24.47%) Analyst
3 43 (22.87%) Service Analyst
3 43 (22.87%) Service Desk Analyst
4 38 (20.21%) Service Desk Manager
5 25 (13.30%) Team Leader
6 24 (12.77%) Service Desk Team Leader
7 17 (9.04%) Delivery Manager
7 17 (9.04%) Services Delivery Manager
8 14 (7.45%) Consultant
9 13 (6.91%) Management Consultant
9 13 (6.91%) Service Management Consultant
10 8 (4.26%) IT Services Manager
11 7 (3.72%) Support Manager
12 6 (3.19%) Transition Manager
12 6 (3.19%) Operations Manager
12 6 (3.19%) IT Operations Manager
12 6 (3.19%) Service Transition Manager
13 5 (2.66%) IT Support
13 5 (2.66%) Service Support Manager
Libraries, Frameworks & Software Standards
1 3 (1.60%) COM
2 1 (0.53%) XML
2 1 (0.53%) Flash
Miscellaneous
1 50 (26.60%) Analytical Skills
2 28 (14.89%) Management Information System
3 10 (5.32%) Life Science
4 6 (3.19%) IVR
5 4 (2.13%) Equities
6 3 (1.60%) Data Centre
6 3 (1.60%) Hedge funds
6 3 (1.60%) Foreign Exchange (FX)
6 3 (1.60%) Blackberry
7 2 (1.06%) EPoS
7 2 (1.06%) Thin Client
7 2 (1.06%) Replication
7 2 (1.06%) Statistics
7 2 (1.06%) Fat Client
7 2 (1.06%) Video Conferencing
8 1 (0.53%) Derivative
8 1 (0.53%) LIMS
Operating Systems
1 95 (50.53%) Windows
2 24 (12.77%) Windows XP
3 23 (12.23%) Windows 7
4 17 (9.04%) Mac OS X
5 11 (5.85%) Windows Vista
6 7 (3.72%) Windows Server 2008
7 6 (3.19%) Windows Server 2012
8 3 (1.60%) Windows 8
8 3 (1.60%) Linux
9 2 (1.06%) Windows Server 2003
10 1 (0.53%) UNIX
10 1 (0.53%) Android
10 1 (0.53%) Apple iOS
Processes & Methodologies
1 149 (79.26%) ITIL
2 73 (38.83%) Service Delivery
3 71 (37.77%) Service Management
4 34 (18.09%) Incident Management
4 34 (18.09%) Mentoring
5 28 (14.89%) Configuration Management
6 27 (14.36%) Problem Management
7 23 (12.23%) Change Management
8 21 (11.17%) Line Management
9 17 (9.04%) Continuous Improvement
10 15 (7.98%) Performance Management
11 14 (7.45%) Coaching
12 12 (6.38%) ITIL V3
13 11 (5.85%) People Management
14 9 (4.79%) Portfolio Management
14 9 (4.79%) Root Cause Analysis
14 9 (4.79%) Process Management
15 8 (4.26%) Matrix Management
15 8 (4.26%) Data Analysis
15 8 (4.26%) Software Deployment
Programming Languages
1 4 (2.13%) SQL
2 1 (0.53%) VBA
Qualifications
1 43 (22.87%) MCP
2 27 (14.36%) A+ Certification
3 10 (5.32%) HND
4 9 (4.79%) CCNA
4 9 (4.79%) Cisco Certification
4 9 (4.79%) Microsoft Certification
4 9 (4.79%) ITIL Certification
4 9 (4.79%) MOS
4 9 (4.79%) Degree
5 4 (2.13%) MCSE
6 3 (1.60%) MCTS
7 2 (1.06%) PRINCE2 Practitioner
7 2 (1.06%) Security Cleared
8 1 (0.53%) APMP
Quality Assurance & Compliance
1 79 (42.02%) SLA
2 19 (10.11%) ISO/IEC 27001
3 10 (5.32%) ISO 9001
4 1 (0.53%) MiFID
4 1 (0.53%) EMIR
System Software
1 45 (23.94%) Active Directory
2 5 (2.66%) VMware Infrastructure
3 2 (1.06%) KVM
4 1 (0.53%) vSphere
4 1 (0.53%) Oracle RAC
Systems Management
1 2 (1.06%) Nagios
1 2 (1.06%) Opsview
2 1 (0.53%) Casper Suite
2 1 (0.53%) SCCM
2 1 (0.53%) Data Guard
Vendors
1 59 (31.38%) Microsoft
2 14 (7.45%) ServiceNow
3 8 (4.26%) Apple
4 7 (3.72%) VMware
5 6 (3.19%) Lotus
6 5 (2.66%) Cisco
7 4 (2.13%) Citrix
7 4 (2.13%) Remedy
8 3 (1.60%) Interwoven
9 2 (1.06%) Oracle
9 2 (1.06%) Salesforce.com
9 2 (1.06%) HP
9 2 (1.06%) Aareon
9 2 (1.06%) Kypera
9 2 (1.06%) Northgate
9 2 (1.06%) Civica
9 2 (1.06%) Capita
9 2 (1.06%) Orchard
9 2 (1.06%) LANDesk
10 1 (0.53%) Dell
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