The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 28 February 2017 with a comparison to the same period over the previous 2 years.

3 months to
28 Feb 2017
Same period 2016 Same period 2015
Service Desk Management
UK
Rank 759 882 848
Rank change year-on-year
+123 -34
Permanent jobs citing Service Desk Management 92 60 108
As % of all permanent IT jobs located in the UK 0.11% 0.059% 0.10%
As % of the Processes & Methodologies category 0.12% 0.067% 0.12%
Number of salaries quoted 63 55 94
Median salary £62,500 £49,000 £40,000
Median salary % change year-on-year
+27.55% +22.50%
90% offered a salary of more than £22,300 £32,500 £22,000
10% offered a salary of more than £72,500 £60,000 £55,000
UK excluding London median salary £50,000 £45,000 £39,000
% change year-on-year
+11.11% +15.38%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
74604 89126 91423
As % of all permanent IT jobs located in the UK 88.73% 88.31% 86.72%
Number of salaries quoted 61307 73847 74567
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,500 £31,500
10% offered a salary of more than £77,500 £75,000 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Desk Management
Jobs Demand Trend

The demand trend of job ads citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 28 February 2017 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 28 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +119 90 £62,500 +27.55% 3
London +61 39 £72,500 +47.95% 1
East Midlands +13 15 £67,500 +107.69%
Leicester - 15 £67,500 -
Leicestershire - 15 £67,500 -
North West -8 12 £35,000 -4.76%
Manchester -12 11 £35,000 -9.09%
South West +29 10 £18,000 -77.50% 2
West Midlands +35 8 £49,500 +130.23%
Wiltshire - 5 £18,000 -
Salisbury - 5 £18,000 -
Altrincham - 5 £27,000 -
Bristol - 5 £45,000 - 1
Solihull - 4 £23,500 -
Yorkshire +21 3 £35,000 -13.04%
West Yorkshire +19 3 £35,000 -13.04%
South East +48 2 £55,000 +4.76%
Kingston Upon Thames +18 2 - -
Bromley - 2 - -
Telford - 2 £57,250 -
Wakefield - 2 £35,000 -
Shropshire - 2 £57,250 -
Surrey +52 1 £55,000 +4.76%
East of England +26 1 £61,000 +10.90%
Leeds +17 1 - -
Essex +15 1 £61,000 +10.90%
Lancashire -5 1 - -
Hampshire - 1 - -
Worcestershire - 1 - -
Malvern - 1 - -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 28 February 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Desk Management.

1 140 (84.34%) ITIL
2 90 (54.22%) Service Delivery
3 66 (39.76%) Finance
4 62 (37.35%) SLA
5 41 (24.70%) Microsoft
6 39 (23.49%) Windows
7 37 (22.29%) Service Management
8 34 (20.48%) MS Excel
8 34 (20.48%) ITIL V3
9 28 (16.87%) Problem Management
10 26 (15.66%) Continuous Improvement
10 26 (15.66%) Project Management
11 25 (15.06%) Incident Management
11 25 (15.06%) Line Management
12 24 (14.46%) Legal
13 20 (12.05%) Business Continuity
14 19 (11.45%) Active Directory
14 19 (11.45%) Citrix
14 19 (11.45%) Portfolio Management
15 18 (10.84%) Operations Management
15 18 (10.84%) MS PowerPoint
15 18 (10.84%) VMware
16 17 (10.24%) SQL
16 17 (10.24%) Retail
16 17 (10.24%) Supplier Management
17 16 (9.64%) SQL Server
17 16 (9.64%) Analytical Skills
18 15 (9.04%) Windows Server
19 14 (8.43%) MS Office
19 14 (8.43%) Linux

Service Desk Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (7.23%) MS Exchange
2 8 (4.82%) Exchange Server 2010
3 6 (3.61%) SharePoint
4 5 (3.01%) Drupal
4 5 (3.01%) Exchange Server 2013
4 5 (3.01%) GeoServer
4 5 (3.01%) SharePoint 2013
5 4 (2.41%) Blackberry Enterprise Server
5 4 (2.41%) IIS
6 2 (1.20%) Apache
6 2 (1.20%) Jetty
6 2 (1.20%) Skype for Business
6 2 (1.20%) Tomcat
6 2 (1.20%) WordPress
7 1 (0.60%) Exchange Server 2003
Applications
1 34 (20.48%) MS Excel
2 18 (10.84%) MS PowerPoint
3 14 (8.43%) MS Office
Business Applications
1 3 (1.81%) assyst
2 1 (0.60%) Dynamics CRM
2 1 (0.60%) NetSuite
Cloud Services
1 6 (3.61%) Office 365
2 5 (3.01%) Amazon AWS
2 5 (3.01%) Cloud Computing
3 2 (1.20%) G Suite
4 1 (0.60%) Adobe Creative Cloud
4 1 (0.60%) Microsoft Azure
4 1 (0.60%) SaaS
Communications & Networking
1 12 (7.23%) LAN
2 11 (6.63%) VoIP
3 10 (6.02%) DHCP
3 10 (6.02%) DNS
4 9 (5.42%) VPN
5 7 (4.22%) Firewall
6 5 (3.01%) Remote Desktop
7 4 (2.41%) TCP/IP
8 3 (1.81%) Intranet
9 2 (1.20%) WAN
10 1 (0.60%) Cisco Wireless
10 1 (0.60%) FTP
10 1 (0.60%) GPRS
10 1 (0.60%) Intrusion Detection
10 1 (0.60%) IP Telephony
10 1 (0.60%) Network Security
10 1 (0.60%) SNMP
10 1 (0.60%) Unified Communications
10 1 (0.60%) VLAN
10 1 (0.60%) Wireless
Database & Business Intelligence
1 16 (9.64%) SQL Server
2 5 (3.01%) DB2
2 5 (3.01%) PostgreSQL
3 3 (1.81%) SQL Server 2012
3 3 (1.81%) SQL Server Reporting Services
4 2 (1.20%) Big Data
4 2 (1.20%) SQL Server 2008
5 1 (0.60%) OLAP
5 1 (0.60%) SQL Server 2005
Development Applications
1 2 (1.20%) JIRA
General
1 66 (39.76%) Finance
2 24 (14.46%) Legal
3 17 (10.24%) Retail
4 2 (1.20%) Marketing
5 1 (0.60%) Advertising
5 1 (0.60%) Telecoms
Job Titles
1 70 (42.17%) Service Manager
2 48 (28.92%) Delivery Manager
2 48 (28.92%) Services Delivery Manager
3 26 (15.66%) Service Desk Manager
4 22 (13.25%) Analyst
5 14 (8.43%) ITIL Manager
5 14 (8.43%) ITIL Service Manager
6 12 (7.23%) IT Manager
7 11 (6.63%) IT Support
7 11 (6.63%) Support Analyst
8 10 (6.02%) Applications Support
8 10 (6.02%) Network Manager
8 10 (6.02%) Service Analyst
9 9 (5.42%) 1st Line Support
9 9 (5.42%) IT Services Manager
10 8 (4.82%) Infrastructure Manager
10 8 (4.82%) Network Infrastructure Manager
11 7 (4.22%) 2nd Line Support
11 7 (4.22%) Service Desk Analyst
12 6 (3.61%) Consultant
Libraries, Frameworks & Software Standards
1 8 (4.82%) .NET
2 6 (3.61%) Web Services
3 3 (1.81%) ASP.NET
4 1 (0.60%) .NET Framework
Miscellaneous
1 16 (9.64%) Analytical Skills
2 5 (3.01%) Blackberry
2 5 (3.01%) Data Centre
2 5 (3.01%) Management Information System
2 5 (3.01%) Mobile Computing
2 5 (3.01%) Virtual Team
3 4 (2.41%) NHS
4 3 (1.81%) Foreign Exchange (FX)
5 1 (0.60%) Computer Science
5 1 (0.60%) Cyber Defence
5 1 (0.60%) Data Protection Act
5 1 (0.60%) Data Structures
5 1 (0.60%) PMI
5 1 (0.60%) Replication
5 1 (0.60%) Video Conferencing
Operating Systems
1 39 (23.49%) Windows
2 15 (9.04%) Windows Server
3 14 (8.43%) Linux
4 9 (5.42%) Windows Server 2008
5 7 (4.22%) Unix
5 7 (4.22%) Windows 7
6 6 (3.61%) Windows Server 2003
6 6 (3.61%) Windows Server 2012
7 5 (3.01%) AIX
8 2 (1.20%) Apple iOS
8 2 (1.20%) CentOS
8 2 (1.20%) Mac OS X
8 2 (1.20%) Windows Vista
9 1 (0.60%) Android
9 1 (0.60%) Windows 10
Processes & Methodologies
1 140 (84.34%) ITIL
2 90 (54.22%) Service Delivery
3 37 (22.29%) Service Management
4 34 (20.48%) ITIL V3
5 28 (16.87%) Problem Management
6 26 (15.66%) Continuous Improvement
6 26 (15.66%) Project Management
7 25 (15.06%) Incident Management
7 25 (15.06%) Line Management
8 20 (12.05%) Business Continuity
9 19 (11.45%) Portfolio Management
10 18 (10.84%) Operations Management
11 17 (10.24%) Supplier Management
12 13 (7.83%) Trend Analysis
13 11 (6.63%) Change Management
13 11 (6.63%) Disaster Recovery
14 9 (5.42%) DevOps
14 9 (5.42%) Process Improvement
15 7 (4.22%) Agile Software Development
15 7 (4.22%) ITSM
Programming Languages
1 17 (10.24%) SQL
2 10 (6.02%) Java
3 5 (3.01%) PowerShell
4 3 (1.81%) C#
5 2 (1.20%) VB.NET
6 1 (0.60%) T-SQL
Qualifications
1 10 (6.02%) ITIL Certification
2 6 (3.61%) Degree
3 4 (2.41%) Cisco Certification
4 3 (1.81%) CCNA
4 3 (1.81%) Microsoft Certification
5 2 (1.20%) CCNP
5 2 (1.20%) CCSA
5 2 (1.20%) CCSE
6 1 (0.60%) CCIP
6 1 (0.60%) MCITP
6 1 (0.60%) MCP
6 1 (0.60%) PMI Certification
6 1 (0.60%) SC Cleared
6 1 (0.60%) Security Cleared
Quality Assurance & Compliance
1 62 (37.35%) SLA
2 6 (3.61%) ISO/IEC 27001
3 2 (1.20%) QA
4 1 (0.60%) ISO 9001
System Software
1 19 (11.45%) Active Directory
2 7 (4.22%) Hyper-V
2 7 (4.22%) VMware Infrastructure
3 5 (3.01%) Virtual Machines
4 4 (2.41%) XenApp
5 1 (0.60%) vSphere
Systems Management
1 5 (3.01%) AirWatch
2 2 (1.20%) Cisco Prime
3 1 (0.60%) Backup Exec
3 1 (0.60%) SCCM
3 1 (0.60%) WSUS
Vendors
1 41 (24.70%) Microsoft
2 19 (11.45%) Citrix
3 18 (10.84%) VMware
4 12 (7.23%) Cisco
5 4 (2.41%) SolarWinds
6 3 (1.81%) HP
6 3 (1.81%) LANDesk
6 3 (1.81%) Remedy
7 2 (1.20%) Avaya
7 2 (1.20%) Canon
7 2 (1.20%) CheckPoint
7 2 (1.20%) Dynatrace
7 2 (1.20%) Google
7 2 (1.20%) Intel Security
7 2 (1.20%) Juniper
7 2 (1.20%) Kaspersky
7 2 (1.20%) Oracle
7 2 (1.20%) Red Hat
7 2 (1.20%) SonicWALL
7 2 (1.20%) Stonesoft
Bristol, Avon
Redrock Consulting Ltd
Salary: £35000 - £42000 per annum + Excellent Benefits
Posted: 6 days ago
Dorset
Computer Futures
Salary: competitive
Posted: 5 days ago