The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 761 817 817
Rank change year-on-year
+56 0
Permanent jobs citing Service Desk Management 112 70 49
As % of all permanent IT jobs located in the UK 0.11% 0.066% 0.048%
As % of the Processes & Methodologies category 0.13% 0.080% 0.059%
Number of salaries quoted 96 55 42
Average salary £40,000 £36,500 £35,500
Average salary % change year-on-year
+9.58% +2.81%
90% offered a salary of more than £21,800 £22,000 £23,000
10% offered a salary of more than £55,000 £57,500 £61,750
UK excluding London average salary £37,500 £39,000 £35,500
% change year-on-year
-3.84% +9.85%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
86854 87001 82391
As % of all permanent IT jobs located in the UK 82.82% 82.35% 79.99%
Number of salaries quoted 70712 69242 68369
Average salary £48,000 £47,500 £45,000
Average salary % change year-on-year
+1.05% +5.55%
90% offered a salary of more than £31,500 £30,500 £30,000
10% offered a salary of more than £75,000 £70,000 £75,000
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 5 March 2015 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +52 110 £40,000 -3.61% 8
London +71 61 £40,000 +60.00% 2
North West +15 22 £42,500 -33.05% 1
City of London +8 10 £38,961 -42.28%
South East -26 10 £21,500 -48.19% 1
Manchester -8 9 £37,500 -40.93% 1
Lancashire - 8 £55,000 -
Yorkshire +3 7 £30,000 -14.28% 2
Hampshire -13 6 £21,000 +16.66% 1
South West -31 6 £32,500 -27.77%
West Yorkshire - 6 £30,000 - 1
Leeds - 4 £30,000 - 1
Liverpool - 4 £60,000 -
Merseyside - 4 £60,000 -
Kingston Upon Thames - 3 £22,500 -
Wiltshire -12 2 £20,000 -55.55%
Southampton -18 2 £20,500 +13.88% 1
West Midlands -26 2 £43,750 +118.75%
Cornwall - 2 £32,500 -
East Sussex - 2 £24,000 -
Stockport - 2 £42,500 - 1
Truro - 2 £32,500 -
Birmingham - 2 £43,750 -
Brighton - 2 £24,000 -
Chippenham - 2 £20,000 -
East of England - 2 £42,500 - 2
Buckinghamshire +10 1 £47,500 +46.15%
Oxfordshire +9 1 £50,000 +40.84%
Warrington +4 1 £40,000 -
Cheshire -14 1 £40,000 -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 5 March 2015, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 138 (77.09%) ITIL
2 87 (48.60%) Windows
3 77 (43.02%) Service Delivery
4 67 (37.43%) Service Management
5 62 (34.64%) MS Excel
6 60 (33.52%) SLA
7 56 (31.28%) Active Directory
8 53 (29.61%) MS Office
9 50 (27.93%) Microsoft
10 38 (21.23%) Windows XP
11 29 (16.20%) Analytical Skills
12 28 (15.64%) Finance
13 25 (13.97%) Telecoms
14 24 (13.41%) Incident Management
15 23 (12.85%) MS Exchange
16 22 (12.29%) Windows Vista
16 22 (12.29%) Windows Server 2008
17 21 (11.73%) ITIL Certification
18 20 (11.17%) Change Management
18 20 (11.17%) ServiceNow
18 20 (11.17%) Mentoring
19 19 (10.61%) Internet
19 19 (10.61%) Windows 7
19 19 (10.61%) Performance Management
20 18 (10.06%) Root Cause Analysis
21 17 (9.50%) Line Management
21 17 (9.50%) Mac OS X
21 17 (9.50%) VoIP
21 17 (9.50%) DNS
22 16 (8.94%) DHCP

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 5 March 2015, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 23 (12.85%) MS Exchange
2 14 (7.82%) Exchange Server 2013
3 4 (2.23%) IBM Notes
4 3 (1.68%) WebSphere
4 3 (1.68%) Exchange Server 2007
4 3 (1.68%) JBoss
4 3 (1.68%) Tomcat
4 3 (1.68%) WebSphere Application Server
4 3 (1.68%) WebLogic
5 2 (1.12%) SharePoint
5 2 (1.12%) Exchange Server 2010
6 1 (0.56%) Lync
6 1 (0.56%) CMS
6 1 (0.56%) Moodle
6 1 (0.56%) Exchange Server 2003
Applications
1 62 (34.64%) MS Excel
2 53 (29.61%) MS Office
3 11 (6.15%) MS Visio
4 4 (2.23%) MS PowerPoint
5 2 (1.12%) MS Project
6 1 (0.56%) Adobe Creative Suite
Business Applications
1 4 (2.23%) assyst
2 1 (0.56%) Summit
2 1 (0.56%) Remedy ITSM
Cloud Services
1 14 (7.82%) Office 365
2 3 (1.68%) Amazon EC2
2 3 (1.68%) Amazon AWS
3 1 (0.56%) Cloud Computing
Communications & Networking
1 19 (10.61%) Internet
2 17 (9.50%) VoIP
2 17 (9.50%) DNS
3 16 (8.94%) DHCP
4 15 (8.38%) DECT
5 14 (7.82%) Ethernet
5 14 (7.82%) TCP/IP
6 13 (7.26%) iSCSI
6 13 (7.26%) NAS
7 9 (5.03%) Firewall
8 5 (2.79%) LAN
8 5 (2.79%) WAN
9 4 (2.23%) VPN
10 2 (1.12%) VSAT
11 1 (0.56%) FWSM
11 1 (0.56%) IP Telephony
11 1 (0.56%) Cisco ASA
11 1 (0.56%) SHDSL
11 1 (0.56%) ADSL
11 1 (0.56%) SSL
Database & Business Intelligence
1 7 (3.91%) SQL Server
2 6 (3.35%) DB2
3 4 (2.23%) Relational Database
4 3 (1.68%) NoSQL
4 3 (1.68%) Oracle Exadata
4 3 (1.68%) RDBMS
5 1 (0.56%) Crystal Reports
General
1 28 (15.64%) Finance
2 25 (13.97%) Telecoms
3 16 (8.94%) Retail
4 15 (8.38%) Law
5 10 (5.59%) Advertising
6 8 (4.47%) Investment Banking
6 8 (4.47%) Banking
7 6 (3.35%) Marketing
7 6 (3.35%) Manufacturing
8 4 (2.23%) Financial Institution
8 4 (2.23%) Legal
9 2 (1.12%) Front Office
9 2 (1.12%) Back Office
9 2 (1.12%) Multimedia
10 1 (0.56%) Local Government
Job Titles
1 75 (41.90%) Service Manager
2 44 (24.58%) Service Desk Manager
3 37 (20.67%) Analyst
4 26 (14.53%) Service Analyst
4 26 (14.53%) Service Desk Analyst
5 19 (10.61%) Delivery Manager
5 19 (10.61%) Services Delivery Manager
6 17 (9.50%) Team Leader
6 17 (9.50%) Service Desk Team Leader
7 13 (7.26%) Support Manager
8 10 (5.59%) Support Analyst
8 10 (5.59%) Transition Manager
8 10 (5.59%) Service Transition Manager
9 9 (5.03%) IT Services Manager
9 9 (5.03%) Systems Support
10 7 (3.91%) Coordinator
10 7 (3.91%) Technical Support
10 7 (3.91%) 2nd Line Support
11 6 (3.35%) Systems Engineer
11 6 (3.35%) Operations Manager
Libraries, Frameworks & Software Standards
1 3 (1.68%) Flash
1 3 (1.68%) XML
1 3 (1.68%) Middleware
2 1 (0.56%) REST
2 1 (0.56%) Spring
2 1 (0.56%) JSTL
2 1 (0.56%) Java EE
2 1 (0.56%) Spring MVC
2 1 (0.56%) JSP
2 1 (0.56%) Servlets
2 1 (0.56%) SOAP
2 1 (0.56%) Web Services
2 1 (0.56%) J2EE
Miscellaneous
1 29 (16.20%) Analytical Skills
2 15 (8.38%) Life Science
3 14 (7.82%) Management Information System
4 10 (5.59%) IVR
4 10 (5.59%) Equities
5 8 (4.47%) Foreign Exchange (FX)
5 8 (4.47%) Hedge funds
6 7 (3.91%) Blackberry
7 4 (2.23%) Replication
8 2 (1.12%) Thin Client
8 2 (1.12%) PMI
8 2 (1.12%) Derivative
8 2 (1.12%) Statistics
8 2 (1.12%) Video Conferencing
8 2 (1.12%) Fat Client
8 2 (1.12%) Handset
9 1 (0.56%) VLE
9 1 (0.56%) Computer Science
9 1 (0.56%) CMDB
Operating Systems
1 87 (48.60%) Windows
2 38 (21.23%) Windows XP
3 22 (12.29%) Windows Vista
3 22 (12.29%) Windows Server 2008
4 19 (10.61%) Windows 7
5 17 (9.50%) Mac OS X
6 14 (7.82%) Windows Server 2012
7 6 (3.35%) UNIX
7 6 (3.35%) Linux
8 3 (1.68%) Windows Mobile
8 3 (1.68%) AIX
9 1 (0.56%) Windows Server 2003
Processes & Methodologies
1 138 (77.09%) ITIL
2 77 (43.02%) Service Delivery
3 67 (37.43%) Service Management
4 24 (13.41%) Incident Management
5 20 (11.17%) Change Management
5 20 (11.17%) Mentoring
6 19 (10.61%) Performance Management
7 18 (10.06%) Root Cause Analysis
8 17 (9.50%) Line Management
9 16 (8.94%) Problem Management
9 16 (8.94%) Performance Monitoring
10 15 (8.38%) Software Deployment
10 15 (8.38%) Data Analysis
11 14 (7.82%) Disaster Recovery
11 14 (7.82%) ITIL V3
12 13 (7.26%) Configuration Management
12 13 (7.26%) Project Management
12 13 (7.26%) Resource Management
13 12 (6.70%) Continuous Improvement
13 12 (6.70%) Coaching
Programming Languages
1 8 (4.47%) SQL
2 3 (1.68%) VBA
3 1 (0.56%) PowerShell
3 1 (0.56%) Python
3 1 (0.56%) VB
3 1 (0.56%) C
3 1 (0.56%) C#
3 1 (0.56%) Java
Qualifications
1 21 (11.73%) ITIL Certification
2 16 (8.94%) Microsoft Certification
2 16 (8.94%) MCSE
3 12 (6.70%) Cisco Certification
4 11 (6.15%) CCNA
5 10 (5.59%) MCP
6 9 (5.03%) Degree
7 8 (4.47%) VCP4
8 5 (2.79%) A+ Certification
9 4 (2.23%) Security Cleared
10 3 (1.68%) SC Cleared
11 2 (1.12%) PMI Certification
11 2 (1.12%) HND
11 2 (1.12%) MOS
12 1 (0.56%) MCTS
12 1 (0.56%) MCITP
12 1 (0.56%) Network+ Certification
12 1 (0.56%) MCPD
12 1 (0.56%) MCSA
Quality Assurance & Compliance
1 60 (33.52%) SLA
2 3 (1.68%) EMIR
2 3 (1.68%) ISO/IEC 27001
2 3 (1.68%) MiFID
3 1 (0.56%) ISO 9001
System Software
1 56 (31.28%) Active Directory
2 3 (1.68%) XenApp
2 3 (1.68%) Oracle RAC
3 1 (0.56%) VMware Infrastructure
3 1 (0.56%) Hyper-V
3 1 (0.56%) vSphere
Systems Management
1 3 (1.68%) ITRS Geneos
1 3 (1.68%) Data Guard
2 1 (0.56%) SCDPM
2 1 (0.56%) Casper Suite
2 1 (0.56%) SCCM
Vendors
1 50 (27.93%) Microsoft
2 20 (11.17%) ServiceNow
3 16 (8.94%) Cisco
4 14 (7.82%) Citrix
5 7 (3.91%) Apple
5 7 (3.91%) Juniper
6 6 (3.35%) Oracle
6 6 (3.35%) IBM
7 4 (2.23%) Lotus
7 4 (2.23%) VMware
8 3 (1.68%) SolarWinds
8 3 (1.68%) HP
8 3 (1.68%) Interwoven
8 3 (1.68%) webMethods
9 2 (1.12%) BMC
9 2 (1.12%) Remedy
9 2 (1.12%) Sophos
10 1 (0.56%) F5
10 1 (0.56%) Altiris
10 1 (0.56%) Barracuda Networks
London
Marcus Donald People
Salary: £20000 - £25000 per annum
Posted: 4 hours ago
London
Information Technology Services
Salary: £55k - 65k per year + Benefits
Posted: 5 days ago
York
Capita - ITIN
Salary: £32000 - £37500.00 per annum
Posted: 9 days ago
Totton, Southampton
Amicus ITS
Salary: £18,000 - £20,000 per annum
Posted: 10 days ago
Stockport, Cheshire
Net Recruit.co.uk Ltd
Salary: £38,000 - £45,000 per year
Posted: 21 days ago
Leeds, West Yorkshire
thebigword
Salary: From £26,000 to £28,000 per annum + up to £3K p/a on call payment
Posted: 27 days ago