The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 815 781 821
Rank change year-on-year
-34 +40
Permanent jobs citing Service Desk Management 88 83 62
As % of all permanent IT jobs located in the UK 0.076% 0.076% 0.052%
As % of the Processes & Methodologies category 0.095% 0.096% 0.067%
Number of salaries quoted 77 77 58
Average salary £29,000 £37,500 £41,500
Average salary % change year-on-year
-22.66% -9.63%
90% offered a salary of more than £21,000 £28,600 £27,500
10% offered a salary of more than £57,500 £52,500 £56,500
UK excluding London average salary £29,000 £35,000 £39,500
% change year-on-year
-17.14% -11.39%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
93065 86613 92507
As % of all permanent IT jobs located in the UK 80.64% 79.38% 77.74%
Number of salaries quoted 74277 70760 78574
Average salary £47,500 £47,500 £46,500
Average salary % change year-on-year
- +2.15%
90% offered a salary of more than £30,500 £30,000 £30,000
10% offered a salary of more than £72,500 £75,000 £72,500
UK excluding London average salary £42,500 £41,000 £40,000
% change year-on-year
+3.65% +2.50%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 20 August 2014 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -14 82 £29,500 -21.33% 11
London -16 20 £29,750 -32.00% 4
West Midlands +19 18 £56,500 - 2
East Midlands -2 15 £27,000 - 2
Northamptonshire - 13 £27,000 - 1
Staffordshire - 12 £57,500 - 1
South West -1 11 £45,000 +38.46% 1
Stoke-on-Trent - 10 £57,500 - 1
Northampton - 9 £29,000 -
South East -22 7 £24,000 -36.00%
Wiltshire - 6 £45,000 - 1
Swindon - 6 £45,000 - 1
East of England -4 5 £25,500 -20.31%
North West -7 5 £19,000 -13.63% 1
Hampshire -14 5 £24,000 -36.00%
Warrington - 5 £19,000 - 1
Cheshire - 5 £19,000 - 1
Southampton -4 4 £24,000 -36.00%
Birmingham +3 3 £32,500 - 1
Bristol +3 3 £30,331 -6.67%
Suffolk - 3 £25,500 -
City of London -6 2 £66,250 +15.21% 3
South Wales - 2 - -
Wales - 2 - -
Newmarket - 2 £25,500 -
Derbyshire - 2 £22,250 - 1
Dorset - 2 £50,000 -
Essex - 2 £25,500 -
Burton-upon-Trent - 2 £28,500 -
Cardiff - 2 - -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 20 August 2014, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 138 (75.41%) ITIL
2 69 (37.70%) Service Delivery
3 61 (33.33%) Active Directory
4 59 (32.24%) Service Management
4 59 (32.24%) Incident Management
5 53 (28.96%) SLA
6 50 (27.32%) Windows
7 33 (18.03%) Project Management
8 32 (17.49%) Problem Management
9 29 (15.85%) Microsoft
10 28 (15.30%) Windows XP
10 28 (15.30%) Finance
11 26 (14.21%) ITIL Certification
12 24 (13.11%) MS Excel
13 23 (12.57%) Law
14 20 (10.93%) SQL
14 20 (10.93%) Mac OS X
15 19 (10.38%) MS Office
15 19 (10.38%) MCP
15 19 (10.38%) ITSM
15 19 (10.38%) Advertising
16 16 (8.74%) Windows 7
17 15 (8.20%) ServiceNow
17 15 (8.20%) MS Exchange
18 14 (7.65%) Crystal Reports
18 14 (7.65%) Continuous Improvement
19 13 (7.10%) MOS
19 13 (7.10%) Change Management
19 13 (7.10%) Stakeholder Management
20 12 (6.56%) Management Information System

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 20 August 2014, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 15 (8.20%) MS Exchange
2 3 (1.64%) IBM Notes
2 3 (1.64%) Lotus Domino
2 3 (1.64%) SharePoint
3 1 (0.55%) Tomcat
3 1 (0.55%) Exchange Server 2003
3 1 (0.55%) Exchange Server 2007
3 1 (0.55%) Exchange Server 2010
Applications
1 24 (13.11%) MS Excel
2 19 (10.38%) MS Office
Business Applications
1 2 (1.09%) SAP Oil and Gas
1 2 (1.09%) assyst
1 2 (1.09%) Remedy ITSM
2 1 (0.55%) Academy Housing
2 1 (0.55%) arcHouse
2 1 (0.55%) Agresso
Communications & Networking
1 4 (2.19%) WAN
2 3 (1.64%) DNS
3 2 (1.09%) DHCP
3 2 (1.09%) Internet
3 2 (1.09%) TCP/IP
4 1 (0.55%) MPLS
4 1 (0.55%) FTP
4 1 (0.55%) SNMP
4 1 (0.55%) SAN
4 1 (0.55%) Intranet
4 1 (0.55%) SMTP
4 1 (0.55%) Broadband
4 1 (0.55%) LAN
4 1 (0.55%) VoIP
Database & Business Intelligence
1 14 (7.65%) Crystal Reports
2 2 (1.09%) SQL Server
3 1 (0.55%) MySQL
Development Applications
1 1 (0.55%) ClearQuest
General
1 28 (15.30%) Finance
2 23 (12.57%) Law
3 19 (10.38%) Advertising
4 11 (6.01%) Telecoms
5 8 (4.37%) Banking
6 6 (3.28%) Legal
7 3 (1.64%) Retail
8 2 (1.09%) Manufacturing
8 2 (1.09%) Electronics
8 2 (1.09%) Marketing
9 1 (0.55%) Welsh Language
9 1 (0.55%) Investment Banking
Job Titles
1 54 (29.51%) Analyst
2 52 (28.42%) Service Manager
3 34 (18.58%) Service Desk Manager
4 27 (14.75%) Service Analyst
5 26 (14.21%) Team Leader
6 25 (13.66%) Service Desk Team Leader
7 23 (12.57%) Service Desk Analyst
8 21 (11.48%) Consultant
9 17 (9.29%) Management Consultant
9 17 (9.29%) Technical Consultant
9 17 (9.29%) Business Consultant
9 17 (9.29%) ITSM Consultant
9 17 (9.29%) Service Management Consultant
10 15 (8.20%) Compliance Analyst
11 13 (7.10%) Delivery Manager
11 13 (7.10%) Services Delivery Manager
12 10 (5.46%) Support Analyst
13 9 (4.92%) Support Manager
14 6 (3.28%) IT Services Manager
14 6 (3.28%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 2 (1.09%) Flash
2 1 (0.55%) HTML5
2 1 (0.55%) REST
2 1 (0.55%) HTML
2 1 (0.55%) CSS
2 1 (0.55%) SOAP
2 1 (0.55%) XML
Miscellaneous
1 12 (6.56%) Management Information System
2 7 (3.83%) Blackberry
3 3 (1.64%) Computer Science
3 3 (1.64%) Enterprise Software
4 2 (1.09%) CMDB
4 2 (1.09%) IBM Mainframe
4 2 (1.09%) Video Conferencing
4 2 (1.09%) DTV
4 2 (1.09%) Mainframe
4 2 (1.09%) Smartphone
5 1 (0.55%) PDA
5 1 (0.55%) iPhone
5 1 (0.55%) iPad
Operating Systems
1 50 (27.32%) Windows
2 28 (15.30%) Windows XP
3 20 (10.93%) Mac OS X
4 16 (8.74%) Windows 7
5 5 (2.73%) Windows 8
6 2 (1.09%) Windows Server 2003
6 2 (1.09%) Windows Server 2008
7 1 (0.55%) Mac OS
7 1 (0.55%) Windows Server 2012
7 1 (0.55%) Linux
Processes & Methodologies
1 138 (75.41%) ITIL
2 69 (37.70%) Service Delivery
3 59 (32.24%) Service Management
3 59 (32.24%) Incident Management
4 33 (18.03%) Project Management
5 32 (17.49%) Problem Management
6 19 (10.38%) ITSM
7 14 (7.65%) Continuous Improvement
8 13 (7.10%) Stakeholder Management
8 13 (7.10%) Change Management
9 11 (6.01%) Root Cause Analysis
10 9 (4.92%) Performance Management
11 8 (4.37%) PRINCE2
11 8 (4.37%) CRM
12 7 (3.83%) Time Management
12 7 (3.83%) ITIL V3
13 5 (2.73%) Business Intelligence
13 5 (2.73%) Configuration Management
14 4 (2.19%) Information Security
14 4 (2.19%) Supplier Management
Programming Languages
1 20 (10.93%) SQL
2 2 (1.09%) C
3 1 (0.55%) Java
3 1 (0.55%) R
Qualifications
1 26 (14.21%) ITIL Certification
2 19 (10.38%) MCP
3 13 (7.10%) MOS
4 12 (6.56%) HND
5 10 (5.46%) Degree
6 8 (4.37%) Microsoft Certification
7 5 (2.73%) A+ Certification
8 2 (1.09%) CITP
8 2 (1.09%) SC Cleared
8 2 (1.09%) Security Cleared
8 2 (1.09%) MCITP
9 1 (0.55%) MCDST
9 1 (0.55%) APMP
9 1 (0.55%) MCSA
Quality Assurance & Compliance
1 53 (28.96%) SLA
2 7 (3.83%) ISO 9001
3 1 (0.55%) ISO/IEC 27001
3 1 (0.55%) QA
System Software
1 61 (33.33%) Active Directory
2 2 (1.09%) XenApp
2 2 (1.09%) XenServer
2 2 (1.09%) XenDesktop
3 1 (0.55%) Citrix Presentation Server
3 1 (0.55%) VMware Infrastructure
Systems Management
1 2 (1.09%) Tivoli
1 2 (1.09%) Nagios
1 2 (1.09%) SCOM
Vendors
1 29 (15.85%) Microsoft
2 15 (8.20%) ServiceNow
3 10 (5.46%) Citrix
4 7 (3.83%) Remedy
5 5 (2.73%) Lotus
6 4 (2.19%) VMware
7 3 (1.64%) Altiris
7 3 (1.64%) Interwoven
8 2 (1.09%) BMC
8 2 (1.09%) Intel
8 2 (1.09%) SAP
8 2 (1.09%) Cisco
8 2 (1.09%) IBM
8 2 (1.09%) Northgate
8 2 (1.09%) FrontRange
8 2 (1.09%) SolarWinds
8 2 (1.09%) Kaseya
8 2 (1.09%) Lumension
9 1 (0.55%) Fujitsu
9 1 (0.55%) Civica
Warrington, Cheshire
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Posted: 1 hour ago
Sheffield, South Yorkshire
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Salary: £38000 per annum
Posted: Yesterday
Stoke-on-trent, Staffordshire
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Salary: highly negotiable + Bonus + Benefits
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Swindon, Wiltshire
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Salary: £40000 - £50000 per annum + car allow +bonus +ben
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