The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 14 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
14 Feb 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 881 831 866
Rank change year-on-year
-50 +35
Permanent jobs citing Service Desk Management 62 103 66
As % of all permanent IT jobs located in the UK 0.061% 0.098% 0.064%
As % of the Processes & Methodologies category 0.070% 0.12% 0.075%
Number of salaries quoted 58 89 58
Average salary £45,000 £40,000 £40,000
Average salary % change year-on-year
+12.50% -
90% offered a salary of more than £32,500 £22,000 £20,000
10% offered a salary of more than £64,500 £50,000 £56,000
UK excluding London average salary £45,000 £36,750 £37,500
% change year-on-year
+22.44% -2.00%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
88421 89510 88212
As % of all permanent IT jobs located in the UK 86.81% 85.23% 84.88%
Number of salaries quoted 73412 73509 70144
Average salary £50,000 £47,500 £47,500
Average salary % change year-on-year
+5.26% -
90% offered a salary of more than £32,500 £31,500 £31,000
10% offered a salary of more than £75,000 £75,000 £73,000
UK excluding London average salary £45,000 £42,500 £42,500
% change year-on-year
+5.88% -

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 14 February 2016 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 14 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -36 61 £46,250 +15.62% 8
London -25 28 £49,000 +22.50% 2
East of England +9 7 £55,000 +29.41% 1
South East 0 7 £45,000 +87.50% 1
Surrey +13 6 £45,000 +42.85%
Northamptonshire - 6 £32,500 - 1
East Midlands - 6 £32,500 - 1
City of London +53 5 £55,000 +57.14% 1
West Midlands -22 5 £35,750 -24.73%
Northampton - 5 £32,500 - 1
Sidcup - 5 £49,000 - 1
Wembley - 4 £40,000 -
Essex - 4 £55,000 -
Colchester - 4 £55,000 -
North West +21 3 £35,000 -17.64% 1
West Yorkshire +7 3 £38,500 +28.33% 2
Yorkshire +7 3 £38,500 +28.33% 2
Leeds +4 3 £38,500 +28.33% 2
Birmingham -8 3 £21,500 -54.73%
Bedfordshire +4 2 £35,000 -17.64%
South West -15 2 £80,000 +146.15%
Gloucestershire - 2 £80,000 -
Luton - 2 £35,000 -
Gloucester - 2 £80,000 -
Cheshire +28 1 £33,500 -16.25%
Manchester +20 1 £38,500 +25.20%
Berkshire +8 1 £57,500 -7.25%
Kingston Upon Thames -1 1 £22,500 -
Liverpool -3 1 £35,000 -41.66% 1
Merseyside -8 1 £35,000 -41.66% 1

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 14 February 2016, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 116 (78.38%) ITIL
2 63 (42.57%) SLA
3 59 (39.86%) Service Delivery
4 48 (32.43%) Finance
5 43 (29.05%) Line Management
6 36 (24.32%) PRINCE2
6 36 (24.32%) Windows
7 33 (22.30%) Incident Management
8 30 (20.27%) Microsoft
9 29 (19.59%) Retail
10 28 (18.92%) Mentoring
11 26 (17.57%) Service Management
12 25 (16.89%) CRM
12 25 (16.89%) Analytical Skills
13 24 (16.22%) MS Excel
14 22 (14.86%) Problem Management
15 21 (14.19%) Active Directory
16 19 (12.84%) ITIL Certification
17 18 (12.16%) Change Management
18 17 (11.49%) Law
18 17 (11.49%) Crystal Reports
19 15 (10.14%) MCP
19 15 (10.14%) Legal
20 14 (9.46%) Windows Server
21 13 (8.78%) HND
21 13 (8.78%) MS Office
21 13 (8.78%) EPoS
21 13 (8.78%) MOS
21 13 (8.78%) Windows 7
21 13 (8.78%) Continuous Improvement

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 14 February 2016, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (4.73%) MS Exchange
2 5 (3.38%) Exchange Server 2007
3 4 (2.70%) SharePoint
4 1 (0.68%) Blackberry Enterprise Server
4 1 (0.68%) Exchange Server 2010
4 1 (0.68%) IIS
Applications
1 24 (16.22%) MS Excel
2 13 (8.78%) MS Office
Business Applications
1 4 (2.70%) Dynamics NAV
2 3 (2.03%) Dynamics AX
3 2 (1.35%) SAP Oil and Gas
4 1 (0.68%) Remedy ITSM
Cloud Services
1 6 (4.05%) Amazon AWS
2 3 (2.03%) Office 365
3 2 (1.35%) AWS CloudFormation
4 1 (0.68%) Google Apps
4 1 (0.68%) IaaS
4 1 (0.68%) Microsoft Azure
4 1 (0.68%) PaaS
4 1 (0.68%) SaaS
4 1 (0.68%) SuccessFactors
Communications & Networking
1 6 (4.05%) Firewall
2 5 (3.38%) DNS
2 5 (3.38%) TCP/IP
3 4 (2.70%) Intranet
4 3 (2.03%) Broadband
4 3 (2.03%) DHCP
4 3 (2.03%) LAN
4 3 (2.03%) WAN
5 2 (1.35%) Cisco IOS
5 2 (1.35%) Reverse Proxy
5 2 (1.35%) SAN
5 2 (1.35%) VPN
6 1 (0.68%) ADSL
6 1 (0.68%) GPRS
6 1 (0.68%) Internet
6 1 (0.68%) Remote Desktop
6 1 (0.68%) VoIP
6 1 (0.68%) Wi-Fi
6 1 (0.68%) WLAN
Database & Business Intelligence
1 17 (11.49%) Crystal Reports
2 4 (2.70%) SQL Server
3 2 (1.35%) Hadoop
3 2 (1.35%) PostgreSQL
3 2 (1.35%) SQL Server 2005
3 2 (1.35%) SQL Server 2008
4 1 (0.68%) OLAP
4 1 (0.68%) Oracle Database
4 1 (0.68%) SAP HANA
4 1 (0.68%) SQL Server 2012
4 1 (0.68%) SQL Server Integration Services
4 1 (0.68%) SQL Server Reporting Services
Development Applications
1 4 (2.70%) JIRA
General
1 48 (32.43%) Finance
2 29 (19.59%) Retail
3 17 (11.49%) Law
4 15 (10.14%) Legal
5 4 (2.70%) Manufacturing
6 3 (2.03%) Banking
6 3 (2.03%) Telecoms
7 2 (1.35%) Electronics
7 2 (1.35%) Financial Institution
7 2 (1.35%) Marketing
8 1 (0.68%) Automotive
8 1 (0.68%) Investment Banking
8 1 (0.68%) Publishing
Job Titles
1 60 (40.54%) Service Manager
2 49 (33.11%) Service Desk Manager
3 37 (25.00%) Support Manager
4 31 (20.95%) Applications Support
5 27 (18.24%) Team Leader
6 24 (16.22%) Service Desk Team Leader
7 21 (14.19%) Applications Manager
7 21 (14.19%) Applications Support Manager
8 14 (9.46%) IT Manager
9 12 (8.11%) IT Services Manager
9 12 (8.11%) Service Support Manager
10 11 (7.43%) Analyst
11 8 (5.41%) EPoS Manager
11 8 (5.41%) Service Desk Support
12 7 (4.73%) Service Analyst
12 7 (4.73%) Technical Manager
12 7 (4.73%) Technical Services Manager
13 6 (4.05%) Service Desk Analyst
13 6 (4.05%) Support Team Leader
14 5 (3.38%) ITIL Manager
Libraries, Frameworks & Software Standards
1 2 (1.35%) Middleware
2 1 (0.68%) COM
2 1 (0.68%) XML
Miscellaneous
1 25 (16.89%) Analytical Skills
2 13 (8.78%) EPoS
3 9 (6.08%) Management Information System
4 5 (3.38%) Blackberry
5 4 (2.70%) CMDB
5 4 (2.70%) PMI
5 4 (2.70%) Social Media
6 3 (2.03%) Statistics
7 2 (1.35%) Computer Science
7 2 (1.35%) Telematics
7 2 (1.35%) User Experience
8 1 (0.68%) e-Learning
8 1 (0.68%) Equities
8 1 (0.68%) Fixed Income
8 1 (0.68%) Hedge funds
8 1 (0.68%) iPad
Operating Systems
1 36 (24.32%) Windows
2 14 (9.46%) Windows Server
3 13 (8.78%) Windows 7
4 8 (5.41%) Windows Server 2008
5 7 (4.73%) Windows Server 2012
6 4 (2.70%) Linux
7 3 (2.03%) Windows 10
7 3 (2.03%) Windows Server 2003
8 2 (1.35%) Windows XP
9 1 (0.68%) Apple iOS
9 1 (0.68%) Mac OS
Processes & Methodologies
1 116 (78.38%) ITIL
2 59 (39.86%) Service Delivery
3 43 (29.05%) Line Management
4 36 (24.32%) PRINCE2
5 33 (22.30%) Incident Management
6 28 (18.92%) Mentoring
7 26 (17.57%) Service Management
8 25 (16.89%) CRM
9 22 (14.86%) Problem Management
10 18 (12.16%) Change Management
11 13 (8.78%) Continuous Improvement
12 12 (8.11%) Performance Management
13 11 (7.43%) ITIL V3
13 11 (7.43%) Project Management
14 9 (6.08%) Coaching
14 9 (6.08%) ITSM
15 8 (5.41%) Asset Management
15 8 (5.41%) People Management
16 7 (4.73%) Root Cause Analysis
16 7 (4.73%) Stakeholder Management
Programming Languages
1 7 (4.73%) SQL
2 3 (2.03%) Java
3 2 (1.35%) Bash Shell
3 2 (1.35%) PowerShell
4 1 (0.68%) C
4 1 (0.68%) T-SQL
Qualifications
1 19 (12.84%) ITIL Certification
2 15 (10.14%) MCP
3 13 (8.78%) HND
3 13 (8.78%) MOS
4 6 (4.05%) Degree
4 6 (4.05%) Security Cleared
5 4 (2.70%) Microsoft Certification
5 4 (2.70%) PMI Certification
6 3 (2.03%) A+ Certification
6 3 (2.03%) MCTS
7 2 (1.35%) APMP
7 2 (1.35%) CCSA
7 2 (1.35%) CCSE
7 2 (1.35%) MCITP
7 2 (1.35%) SC Cleared
8 1 (0.68%) CCNA
8 1 (0.68%) CISA
8 1 (0.68%) Cisco Certification
8 1 (0.68%) CISM
8 1 (0.68%) CISSP
Quality Assurance & Compliance
1 63 (42.57%) SLA
2 11 (7.43%) ISO 9001
3 9 (6.08%) ISO/IEC 27001
4 1 (0.68%) Data Quality
4 1 (0.68%) PCI DSS
4 1 (0.68%) Sarbanes-Oxley
System Software
1 21 (14.19%) Active Directory
2 6 (4.05%) VMware Infrastructure
3 5 (3.38%) Hyper-V
4 4 (2.70%) Terminal Server
5 3 (2.03%) XenDesktop
6 2 (1.35%) XenServer
Systems Management
1 4 (2.70%) SCCM
2 2 (1.35%) Opscode Chef
2 2 (1.35%) Puppet
2 2 (1.35%) SCOM
Vendors
1 30 (20.27%) Microsoft
2 12 (8.11%) VMware
3 10 (6.76%) Cisco
4 8 (5.41%) Citrix
5 4 (2.70%) HP
5 4 (2.70%) Rackspace
6 3 (2.03%) Juniper
6 3 (2.03%) SAP
7 2 (1.35%) CheckPoint
7 2 (1.35%) Clearswift
7 2 (1.35%) Dell
7 2 (1.35%) Forcepoint
7 2 (1.35%) Intel Security
7 2 (1.35%) Kaspersky
7 2 (1.35%) ServiceNow
7 2 (1.35%) SonicWALL
7 2 (1.35%) Stonesoft
7 2 (1.35%) Sun
7 2 (1.35%) Trustwave
8 1 (0.68%) iManage
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