The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 824 817 832
Rank change year-on-year
-7 +15
Permanent jobs citing Service Desk Management 69 94 50
As % of all permanent IT jobs located in the UK 0.061% 0.085% 0.045%
As % of the Processes & Methodologies category 0.074% 0.10% 0.057%
Number of salaries quoted 52 86 49
Average salary £32,750 £44,000 £40,000
Average salary % change year-on-year
-25.56% +10.00%
90% offered a salary of more than £22,200 £22,000 £27,800
10% offered a salary of more than £49,750 £90,000 £60,500
UK excluding London average salary £31,500 £38,000 £40,000
% change year-on-year
-17.10% -5.00%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
93682 90341 87311
As % of all permanent IT jobs located in the UK 82.22% 81.64% 79.19%
Number of salaries quoted 76768 73683 73829
Average salary £48,000 £47,500 £45,000
Average salary % change year-on-year
+1.05% +5.55%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £70,000 £72,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 21 November 2014 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 21 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -41 69 £32,750 -25.56% 7
London -33 16 £40,000 -23.80% 2
North West -16 10 £42,500 +123.68%
West Midlands +9 9 £24,500 +22.50%
Yorkshire -37 9 £24,000 -43.52% 1
East Midlands +13 8 £29,500 -36.55%
South East -37 8 £62,000 +31.91% 2
Berkshire +20 6 £62,000 +65.33%
North Yorkshire -4 6 £24,000 -58.26%
Northamptonshire -13 6 £32,000 -31.18%
Northampton -13 6 £32,000 -31.18%
Stoke-on-Trent - 6 - -
Middlesbrough - 6 £24,000 -
Staffordshire - 6 - -
Lancashire - 6 £42,500 -
East of England -16 5 £35,750 +43.00% 1
South West -15 4 £26,750 +57.35% 1
Cambridgeshire +1 3 £46,000 +84.00%
West Yorkshire -18 3 £45,000 +5.88% 1
Peterborough - 3 £46,000 -
Birmingham - 3 £24,500 -
City of London +22 2 £48,750 -48.68% 1
Manchester -19 2 £19,500 -28.44%
Bracknell - 2 £62,000 -
Burnley - 2 £40,000 -
Cheltenham - 2 £26,000 -
Chesterfield - 2 £27,000 -
Derbyshire - 2 £27,000 -
Gloucestershire - 2 £26,000 -
Merseyside +15 1 - -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 21 November 2014, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 120 (75.95%) ITIL
2 70 (44.30%) Service Delivery
3 57 (36.08%) Windows
4 49 (31.01%) SLA
5 44 (27.85%) Active Directory
6 37 (23.42%) Service Management
6 37 (23.42%) Microsoft
7 31 (19.62%) Incident Management
8 28 (17.72%) MS Office
9 27 (17.09%) Windows XP
10 25 (15.82%) MS Excel
11 24 (15.19%) Analytical Skills
12 23 (14.56%) MCP
12 23 (14.56%) ITIL Certification
12 23 (14.56%) Project Management
13 22 (13.92%) Law
14 20 (12.66%) Problem Management
15 19 (12.03%) MOS
16 18 (11.39%) Crystal Reports
16 18 (11.39%) MS Exchange
17 17 (10.76%) HND
18 16 (10.13%) Mentoring
19 15 (9.49%) Windows Server 2008
19 15 (9.49%) Windows 7
19 15 (9.49%) Retail
19 15 (9.49%) Finance
20 14 (8.86%) SQL
20 14 (8.86%) Citrix
21 13 (8.23%) Root Cause Analysis
21 13 (8.23%) Advertising

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 21 November 2014, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 18 (11.39%) MS Exchange
2 7 (4.43%) Exchange Server 2013
3 5 (3.16%) SharePoint
4 3 (1.90%) WebSphere
4 3 (1.90%) WebSphere Application Server
4 3 (1.90%) WebLogic
4 3 (1.90%) JBoss
4 3 (1.90%) Tomcat
5 1 (0.63%) Moodle
5 1 (0.63%) Lync
5 1 (0.63%) CMS
5 1 (0.63%) Exchange Server 2003
Applications
1 28 (17.72%) MS Office
2 25 (15.82%) MS Excel
Business Applications
1 3 (1.90%) assyst
1 3 (1.90%) Remedy ITSM
2 2 (1.27%) SAP Oil and Gas
Cloud Services
1 7 (4.43%) Office 365
Communications & Networking
1 8 (5.06%) DNS
2 7 (4.43%) Internet
2 7 (4.43%) VoIP
2 7 (4.43%) DHCP
2 7 (4.43%) Ethernet
2 7 (4.43%) TCP/IP
3 6 (3.80%) DECT
3 6 (3.80%) iSCSI
3 6 (3.80%) NAS
4 3 (1.90%) LAN
4 3 (1.90%) WAN
5 2 (1.27%) VPN
6 1 (0.63%) Cisco ASA
6 1 (0.63%) SSL
6 1 (0.63%) OSPF
6 1 (0.63%) BGP
6 1 (0.63%) Firewall
6 1 (0.63%) IP Telephony
6 1 (0.63%) SHDSL
6 1 (0.63%) FWSM
Database & Business Intelligence
1 18 (11.39%) Crystal Reports
2 9 (5.70%) SQL Server
3 6 (3.80%) DB2
4 4 (2.53%) Relational Database
5 3 (1.90%) RDBMS
5 3 (1.90%) NoSQL
5 3 (1.90%) Oracle Exadata
Development Applications
1 1 (0.63%) ClearQuest
General
1 22 (13.92%) Law
2 15 (9.49%) Finance
2 15 (9.49%) Retail
3 13 (8.23%) Advertising
4 8 (5.06%) Telecoms
4 8 (5.06%) Marketing
5 2 (1.27%) Electronics
5 2 (1.27%) Legal
5 2 (1.27%) Manufacturing
6 1 (0.63%) Banking
6 1 (0.63%) Back Office
6 1 (0.63%) Multimedia
6 1 (0.63%) Investment Banking
Job Titles
1 49 (31.01%) Analyst
2 41 (25.95%) Service Manager
3 36 (22.78%) Team Leader
4 35 (22.15%) Service Desk Team Leader
5 30 (18.99%) Service Desk Manager
6 21 (13.29%) Service Analyst
7 18 (11.39%) Service Desk Analyst
8 14 (8.86%) Compliance Analyst
9 11 (6.96%) Support Analyst
10 10 (6.33%) Services Delivery Manager
10 10 (6.33%) Delivery Manager
11 9 (5.70%) Support Manager
11 9 (5.70%) Consultant
12 8 (5.06%) Management Consultant
12 8 (5.06%) Technical Consultant
12 8 (5.06%) Business Consultant
12 8 (5.06%) Service Management Consultant
12 8 (5.06%) ITSM Consultant
13 6 (3.80%) IT Services Manager
13 6 (3.80%) Support Team Leader
Libraries, Frameworks & Software Standards
1 3 (1.90%) Flash
1 3 (1.90%) Middleware
2 1 (0.63%) Spring
2 1 (0.63%) Java EE
2 1 (0.63%) JSTL
2 1 (0.63%) Spring MVC
2 1 (0.63%) REST
2 1 (0.63%) J2EE
2 1 (0.63%) JSP
2 1 (0.63%) Servlets
2 1 (0.63%) SOAP
2 1 (0.63%) Web Services
2 1 (0.63%) XML
Miscellaneous
1 24 (15.19%) Analytical Skills
2 6 (3.80%) Life Science
3 3 (1.90%) CMDB
3 3 (1.90%) Replication
3 3 (1.90%) Blackberry
3 3 (1.90%) Management Information System
4 2 (1.27%) DTV
4 2 (1.27%) PMI
5 1 (0.63%) Handset
5 1 (0.63%) VLE
5 1 (0.63%) Computer Science
Operating Systems
1 57 (36.08%) Windows
2 27 (17.09%) Windows XP
3 15 (9.49%) Windows Server 2008
3 15 (9.49%) Windows 7
4 11 (6.96%) Mac OS X
5 8 (5.06%) Windows Vista
6 7 (4.43%) Windows Server 2012
7 6 (3.80%) UNIX
7 6 (3.80%) Linux
8 4 (2.53%) Windows 8
9 3 (1.90%) AIX
10 2 (1.27%) Windows Mobile
11 1 (0.63%) Windows Server 2003
Processes & Methodologies
1 120 (75.95%) ITIL
2 70 (44.30%) Service Delivery
3 37 (23.42%) Service Management
4 31 (19.62%) Incident Management
5 23 (14.56%) Project Management
6 20 (12.66%) Problem Management
7 16 (10.13%) Mentoring
8 13 (8.23%) Root Cause Analysis
9 12 (7.59%) Change Management
9 12 (7.59%) ITSM
10 10 (6.33%) Line Management
11 7 (4.43%) Continuous Improvement
11 7 (4.43%) Performance Monitoring
11 7 (4.43%) Disaster Recovery
11 7 (4.43%) Configuration Management
11 7 (4.43%) Resource Management
12 6 (3.80%) Performance Management
12 6 (3.80%) TOGAF
12 6 (3.80%) CRM
12 6 (3.80%) E-Commerce
Programming Languages
1 14 (8.86%) SQL
2 1 (0.63%) VBA
2 1 (0.63%) PowerShell
2 1 (0.63%) C
2 1 (0.63%) Java
Qualifications
1 23 (14.56%) MCP
1 23 (14.56%) ITIL Certification
2 19 (12.03%) MOS
3 17 (10.76%) HND
4 10 (6.33%) Microsoft Certification
5 9 (5.70%) MCSE
5 9 (5.70%) Degree
6 5 (3.16%) Security Cleared
6 5 (3.16%) A+ Certification
7 4 (2.53%) SC Cleared
8 2 (1.27%) PMI Certification
8 2 (1.27%) MCSA
8 2 (1.27%) Cisco Certification
9 1 (0.63%) CCNA
9 1 (0.63%) Network+ Certification
9 1 (0.63%) APMP
9 1 (0.63%) MCDST
9 1 (0.63%) MCTS
9 1 (0.63%) MCITP
9 1 (0.63%) MCPD
Quality Assurance & Compliance
1 49 (31.01%) SLA
2 10 (6.33%) ISO 9001
3 1 (0.63%) ISO/IEC 27001
3 1 (0.63%) MiFID
3 1 (0.63%) QA
3 1 (0.63%) EMIR
System Software
1 44 (27.85%) Active Directory
2 5 (3.16%) XenApp
3 3 (1.90%) Oracle RAC
4 2 (1.27%) XenServer
4 2 (1.27%) XenDesktop
5 1 (0.63%) Hyper-V
Systems Management
1 3 (1.90%) Data Guard
2 2 (1.27%) Nagios
2 2 (1.27%) SCOM
3 1 (0.63%) SCDPM
Vendors
1 37 (23.42%) Microsoft
2 14 (8.86%) Citrix
3 10 (6.33%) ServiceNow
4 6 (3.80%) Oracle
4 6 (3.80%) IBM
5 5 (3.16%) Remedy
6 4 (2.53%) BMC
6 4 (2.53%) VMware
6 4 (2.53%) Cisco
7 3 (1.90%) SolarWinds
7 3 (1.90%) webMethods
8 2 (1.27%) Sophos
8 2 (1.27%) SAP
9 1 (0.63%) Avaya
9 1 (0.63%) Juniper
9 1 (0.63%) HP
9 1 (0.63%) BT
9 1 (0.63%) CheckPoint
9 1 (0.63%) F5
9 1 (0.63%) Barracuda Networks
Leeds
Hays IT - Uk Posting account
Salary: £30000.00 - £36000.00 per annum + Excellent benefits
Posted: 19 days ago
Milton Keynes, Buckinghamshire
Boeing
Salary: Competitive
Posted: 25 days ago
Milton Keynes, Buckinghamshire
Boeing
Salary: Competitive
Posted: 25 days ago