The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 28 June 2016 with a comparison to the same period over the previous 2 years.

3 months to
28 Jun 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 833 878 889
Rank change year-on-year
+45 +11
Permanent jobs citing Service Desk Management 100 80 100
As % of all permanent IT jobs located in the UK 0.10% 0.073% 0.084%
As % of the Processes & Methodologies category 0.12% 0.084% 0.099%
Number of salaries quoted 57 63 97
Median salary £47,500 £33,500 £42,500
Median salary % change year-on-year
+41.79% -21.17%
90% offered a salary of more than £21,000 £19,000 £19,000
10% offered a salary of more than £71,500 £50,000 £57,500
UK excluding London median salary £41,500 £30,000 £45,000
% change year-on-year
+38.33% -33.33%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
86444 95076 101495
As % of all permanent IT jobs located in the UK 87.86% 86.85% 85.48%
Number of salaries quoted 72313 77694 82267
Median salary £50,000 £50,000 £48,000
Median salary % change year-on-year
- +4.16%
90% offered a salary of more than £32,500 £32,000 £31,500
10% offered a salary of more than £77,500 £72,500 £75,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Desk Management
Jobs Demand Trend

The demand trend of job ads citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 28 June 2016 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 28 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +50 97 £47,500 +41.79% 16
West Midlands +15 26 £52,500 +31.25% 7
South East +40 24 £38,750 +84.52% 2
Birmingham - 19 £52,500 - 3
London +14 17 £50,000 +17.64% 4
Yorkshire +34 9 £16,000 -36.00%
East Midlands +3 9 £32,500 -2.98% 2
Northamptonshire +14 8 £32,500 -2.98%
Northampton +12 8 £32,500 -2.98%
Surrey +32 7 £52,500 +7.69% 1
Hampshire 0 7 £21,000 +10.52%
Southampton -8 7 £21,000 +10.52%
South West +8 6 £63,750 +50.00%
York - 6 - -
North Yorkshire - 6 - -
Buckinghamshire +28 5 £40,000 +100.00% 1
North West +6 5 £27,500 -26.66%
Berkshire +13 4 - -
Bracknell -2 4 - -
Manchester -4 4 £27,000 -20.00%
Milton Keynes - 4 - - 1
Gloucester - 3 £80,000 -
Woking - 3 £65,000 - 1
Gloucestershire - 3 £80,000 -
City of London +58 2 £55,000 +33.33% 1
Leeds +19 2 £16,000 -31.18%
West Yorkshire +11 2 £16,000 -31.18%
Kingston Upon Thames - 2 £22,000 -
Sidcup - 2 £50,000 -
Bristol - 2 £47,500 -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 28 June 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Desk Management.

1 131 (77.98%) ITIL
2 88 (52.38%) Service Delivery
3 86 (51.19%) SLA
4 51 (30.36%) MS Excel
5 49 (29.17%) Service Management
5 49 (29.17%) Incident Management
6 47 (27.98%) Microsoft
7 40 (23.81%) Windows
8 37 (22.02%) Problem Management
8 37 (22.02%) Line Management
8 37 (22.02%) Analytical Skills
9 31 (18.45%) Finance
10 30 (17.86%) Active Directory
11 29 (17.26%) Mentoring
12 28 (16.67%) ITSM
13 26 (15.48%) Change Management
13 26 (15.48%) ITIL V3
14 24 (14.29%) Remedy
14 24 (14.29%) SharePoint
14 24 (14.29%) Performance Management
15 23 (13.69%) assyst
15 23 (13.69%) MS Office
16 20 (11.90%) People Management
17 19 (11.31%) LANDesk
17 19 (11.31%) Office 365
17 19 (11.31%) Business Continuity
17 19 (11.31%) Legal
17 19 (11.31%) Manufacturing
17 19 (11.31%) PRINCE2
18 17 (10.12%) Microsoft Azure

Service Desk Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (14.29%) SharePoint
2 8 (4.76%) MS Exchange
3 4 (2.38%) SharePoint 2013
4 3 (1.79%) Exchange Server 2007
4 3 (1.79%) Exchange Server 2010
4 3 (1.79%) Exchange Server 2013
5 1 (0.60%) Blackberry Enterprise Server
5 1 (0.60%) SharePoint 2010
Applications
1 51 (30.36%) MS Excel
2 23 (13.69%) MS Office
3 5 (2.98%) MS PowerPoint
Business Applications
1 23 (13.69%) assyst
2 5 (2.98%) SAP Oil and Gas
Cloud Services
1 19 (11.31%) Office 365
2 17 (10.12%) Amazon AWS
2 17 (10.12%) Microsoft Azure
3 6 (3.57%) SaaS
4 2 (1.19%) PaaS
5 1 (0.60%) Amazon EC2
5 1 (0.60%) IaaS
Communications & Networking
1 10 (5.95%) DNS
2 8 (4.76%) DHCP
3 7 (4.17%) VoIP
4 6 (3.57%) LAN
4 6 (3.57%) TCP/IP
4 6 (3.57%) WAN
5 5 (2.98%) SAN
6 4 (2.38%) ATM
6 4 (2.38%) Firewall
6 4 (2.38%) Intranet
7 3 (1.79%) Broadband
7 3 (1.79%) VPN
7 3 (1.79%) Wireless
8 2 (1.19%) Internet
8 2 (1.19%) Network Security
9 1 (0.60%) DECT
9 1 (0.60%) Wi-Fi
9 1 (0.60%) WLAN
Database & Business Intelligence
1 14 (8.33%) Crystal Reports
2 3 (1.79%) SQL Server
3 1 (0.60%) MySQL
3 1 (0.60%) Oracle Database
3 1 (0.60%) SQL Server 2008
3 1 (0.60%) SQL Server 2012
3 1 (0.60%) SQL Server Integration Services
3 1 (0.60%) SQL Server Reporting Services
Development Applications
1 2 (1.19%) JIRA
2 1 (0.60%) Selenium
General
1 31 (18.45%) Finance
2 19 (11.31%) Legal
2 19 (11.31%) Manufacturing
3 15 (8.93%) Law
4 9 (5.36%) Retail
5 7 (4.17%) Telecoms
6 6 (3.57%) Banking
6 6 (3.57%) Marketing
7 5 (2.98%) Electronics
8 2 (1.19%) Spanish Language
9 1 (0.60%) Publishing
Job Titles
1 84 (50.00%) Service Manager
2 43 (25.60%) Service Desk Manager
3 35 (20.83%) IT Manager
4 33 (19.64%) IT Services Manager
5 25 (14.88%) Team Leader
6 24 (14.29%) Service Desk Team Leader
7 21 (12.50%) Services Delivery Manager
8 20 (11.90%) Delivery Manager
9 16 (9.52%) Analyst
10 14 (8.33%) Service Analyst
10 14 (8.33%) Service Desk Analyst
11 12 (7.14%) IT Support
12 10 (5.95%) Senior Manager
12 10 (5.95%) Service Support Manager
12 10 (5.95%) Support Manager
13 9 (5.36%) Incident Manager
14 8 (4.76%) Operations Manager
15 7 (4.17%) Head of IT
16 6 (3.57%) Customer Services Manager
16 6 (3.57%) Problem Manager
Libraries, Frameworks & Software Standards
1 1 (0.60%) .NET
1 1 (0.60%) Ajax
1 1 (0.60%) ASP.NET
1 1 (0.60%) CSS
1 1 (0.60%) HTML
1 1 (0.60%) J2EE
1 1 (0.60%) jQuery
1 1 (0.60%) XML
Miscellaneous
1 37 (22.02%) Analytical Skills
2 12 (7.14%) Management Information System
3 11 (6.55%) Life Science
4 7 (4.17%) Virtual Team
5 5 (2.98%) Clustering
5 5 (2.98%) NHS
6 4 (2.38%) User Experience
7 3 (1.79%) CMDB
7 3 (1.79%) Mobile Computing
8 2 (1.19%) Computer Science
8 2 (1.19%) Data Centre
8 2 (1.19%) Statistics
9 1 (0.60%) Blackberry
9 1 (0.60%) Client/Server
9 1 (0.60%) Fintech
9 1 (0.60%) Hybrid Cloud
9 1 (0.60%) iPad
Operating Systems
1 40 (23.81%) Windows
2 14 (8.33%) Windows 7
3 12 (7.14%) Linux
3 12 (7.14%) Windows Server
4 8 (4.76%) Windows Server 2008
5 7 (4.17%) Windows Server 2012
6 4 (2.38%) Unix
6 4 (2.38%) Windows 10
6 4 (2.38%) Windows Server 2003
7 3 (1.79%) AIX
7 3 (1.79%) Mac OS X
7 3 (1.79%) Windows XP
8 2 (1.19%) Windows 8
9 1 (0.60%) Apple iOS
9 1 (0.60%) Mac OS
9 1 (0.60%) Mac OS X Server
Processes & Methodologies
1 131 (77.98%) ITIL
2 88 (52.38%) Service Delivery
3 49 (29.17%) Incident Management
3 49 (29.17%) Service Management
4 37 (22.02%) Line Management
4 37 (22.02%) Problem Management
5 29 (17.26%) Mentoring
6 28 (16.67%) ITSM
7 26 (15.48%) Change Management
7 26 (15.48%) ITIL V3
8 24 (14.29%) Performance Management
9 20 (11.90%) People Management
10 19 (11.31%) Business Continuity
10 19 (11.31%) PRINCE2
11 16 (9.52%) Coaching
12 15 (8.93%) Agile Software Development
13 14 (8.33%) Critical Success Factor
14 12 (7.14%) Continuous Improvement
14 12 (7.14%) Portfolio Management
14 12 (7.14%) Stakeholder Engagement
Programming Languages
1 5 (2.98%) PowerShell
2 3 (1.79%) SQL
3 1 (0.60%) ActionScript
3 1 (0.60%) C#
3 1 (0.60%) Java
3 1 (0.60%) JavaScript
3 1 (0.60%) Perl
3 1 (0.60%) PHP
Qualifications
1 16 (9.52%) MCP
2 14 (8.33%) MOS
3 13 (7.74%) HND
3 13 (7.74%) ITIL Certification
4 7 (4.17%) MCITP
4 7 (4.17%) Microsoft Certification
5 4 (2.38%) Degree
6 3 (1.79%) SC Cleared
6 3 (1.79%) Security Cleared
7 2 (1.19%) A+ Certification
7 2 (1.19%) CCNA
7 2 (1.19%) Cisco Certification
8 1 (0.60%) APMP
8 1 (0.60%) CCDA
8 1 (0.60%) CCDP
8 1 (0.60%) CCNP
8 1 (0.60%) PMI Certification
8 1 (0.60%) PMP
8 1 (0.60%) PRINCE2 Certification
Quality Assurance & Compliance
1 86 (51.19%) SLA
2 6 (3.57%) Data Quality
2 6 (3.57%) ISO 9001
3 3 (1.79%) ISO/IEC 27001
System Software
1 30 (17.86%) Active Directory
2 6 (3.57%) Hyper-V
3 5 (2.98%) Forefront TMG
4 3 (1.79%) XenApp
5 1 (0.60%) VMware Infrastructure
5 1 (0.60%) XenDesktop
Systems Management
1 5 (2.98%) HP SIM
1 5 (2.98%) SCOM
2 4 (2.38%) AirWatch
Vendors
1 47 (27.98%) Microsoft
2 24 (14.29%) Remedy
3 19 (11.31%) LANDesk
4 15 (8.93%) Citrix
5 14 (8.33%) Rackspace
6 10 (5.95%) Cisco
6 10 (5.95%) VMware
7 5 (2.98%) HP
7 5 (2.98%) SAP
8 3 (1.79%) Apple
9 2 (1.19%) Oracle
10 1 (0.60%) Avaya
10 1 (0.60%) Google
10 1 (0.60%) iManage
10 1 (0.60%) Intel Security
10 1 (0.60%) MobileIron
10 1 (0.60%) Spiceworks
10 1 (0.60%) Twitter
Wolverhampton, West Midlands (County)
Aximis (West) Limited
Salary: Up to £65K + 5K Car allowance + Excellent Benefits
Posted: 19 hours ago
Leicester, Leicestershire
Aximis (West) Limited
Salary: Up to £65K + 5K Car allowance + Excellent Benefits
Posted: 19 hours ago
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £65K + 5K Car allowance + Excellent Benefits
Posted: 19 hours ago
London
Clearwater People Solutions Ltd
Posted: Yesterday
City, London
Harrington Starr
Salary: £60000 - £70000 per annum
Posted: 3 days ago
London
Plan-net
Salary: Market rate
Posted: 4 days ago
Birmingham, West Midlands (County)
Plan-net
Salary: Market rate
Posted: 4 days ago
London
Venturi
Salary: £50000.00 - £62000.00 per annum + Benefits
Posted: 2 days ago
Milton Keynes, Buckinghamshire
Interact Consulting
Salary: 55-65k
Posted: 4 days ago
Coventry, West Midlands (County)
Aximis (West) Limited
Salary: Up to £65K + 5K Car allowance + Excellent Benefits
Posted: 4 days ago
Birmingham, West Midlands (County)
Experis Ltd
Salary: £45000.00 - £50000.00 per annum + Benefits
Posted: 6 days ago
Hereford, Herefordshire
Herefordshire Housing
Salary: £28,462 per annum
Posted: 5 days ago
Hereford, Herefordshire
Herefordshire Housing
Salary: From £19,930 to £21,942 per annum
Posted: 5 days ago
Woking
Montash Associates
Salary: £60000 - £70000 per annum + benefits
Posted: 7 days ago
Newcastle upon Tyne
BMC Recruitment Group
Salary: £0 - £30,000 per year
Posted: 25 days ago