The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 23 January 2017 with a comparison to the same period over the previous 2 years.

3 months to
23 Jan 2017
Same period 2016 Same period 2015
Service Desk Management
UK
Rank 756 850 843
Rank change year-on-year
+94 -7
Permanent jobs citing Service Desk Management 95 68 99
As % of all permanent IT jobs located in the UK 0.11% 0.069% 0.094%
As % of the Processes & Methodologies category 0.13% 0.078% 0.11%
Number of salaries quoted 71 64 85
Median salary £47,500 £45,000 £40,000
Median salary % change year-on-year
+5.55% +12.50%
90% offered a salary of more than £22,500 £32,500 £22,000
10% offered a salary of more than £72,500 £68,500 £50,000
UK excluding London median salary £37,500 £45,000 £36,000
% change year-on-year
-16.66% +25.00%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
74290 86752 90655
As % of all permanent IT jobs located in the UK 88.11% 87.71% 86.06%
Number of salaries quoted 61217 72076 74747
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £32,500 £31,000
10% offered a salary of more than £77,000 £72,500 £75,000
UK excluding London median salary £45,000 £45,000 £42,500
% change year-on-year
- +5.88%

Service Desk Management
Jobs Demand Trend

The demand trend of job ads citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 23 January 2017 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 23 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +102 92 £49,000 +8.88% 8
London +61 34 £72,500 +47.95% 2
South West +25 13 £18,000 -77.50% 1
East Midlands +12 13 £67,500 +107.69%
Leicester - 13 £67,500 -
Leicestershire - 13 £67,500 -
North West -3 12 £35,000 - 1
Manchester -9 12 £35,000 -9.09% 1
West Midlands +5 10 £31,625 +37.50% 4
Wiltshire - 7 £18,000 -
Salisbury - 7 £18,000 -
Bristol - 6 £55,000 - 1
West Yorkshire +26 5 £35,000 -9.09%
Yorkshire +23 5 £35,000 -9.09%
Solihull -2 5 £31,625 -
South East +57 4 £27,500 -38.88%
Leeds +28 3 £30,000 -22.07%
Birmingham -3 3 £28,000 +25.84%
Altrincham - 3 £27,000 -
Surrey +39 2 £31,250 -30.55%
Woking - 2 £31,250 -
Wakefield - 2 £35,000 -
Bromley - 2 - -
Ealing - 2 £67,500 -
Essex +21 1 £61,000 +10.90%
Hampshire +16 1 - -
East of England +14 1 £61,000 +25.12%
Coventry - 1 £42,500 - 1
Worcestershire - 1 - -
Kent - 1 £24,000 -

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 23 January 2017, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Desk Management.

1 140 (84.85%) ITIL
2 85 (51.52%) Service Delivery
3 60 (36.36%) SLA
4 59 (35.76%) Finance
5 45 (27.27%) Service Management
6 35 (21.21%) Windows
7 32 (19.39%) MS Excel
7 32 (19.39%) ITIL V3
8 31 (18.79%) Microsoft
9 29 (17.58%) Line Management
10 28 (16.97%) Incident Management
11 26 (15.76%) Problem Management
12 24 (14.55%) Continuous Improvement
12 24 (14.55%) Project Management
13 22 (13.33%) Legal
14 21 (12.73%) Portfolio Management
15 20 (12.12%) Business Continuity
16 19 (11.52%) Citrix
17 18 (10.91%) Analytical Skills
18 17 (10.30%) Active Directory
18 17 (10.30%) SQL
19 16 (9.70%) Linux
19 16 (9.70%) Retail
20 15 (9.09%) Supplier Management
20 15 (9.09%) Trend Analysis
20 15 (9.09%) SQL Server
20 15 (9.09%) VMware
21 14 (8.48%) LAN
21 14 (8.48%) Windows Server
22 12 (7.27%) PRINCE2

Service Desk Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (6.06%) MS Exchange
2 7 (4.24%) Exchange Server 2010
3 5 (3.03%) Drupal
3 5 (3.03%) GeoServer
3 5 (3.03%) SharePoint
4 4 (2.42%) IIS
5 3 (1.82%) Exchange Server 2013
5 3 (1.82%) SharePoint 2013
6 2 (1.21%) Apache
6 2 (1.21%) Jetty
6 2 (1.21%) Tomcat
7 1 (0.61%) Exchange Server 2003
7 1 (0.61%) Exchange Server 2007
Applications
1 32 (19.39%) MS Excel
2 12 (7.27%) MS PowerPoint
3 9 (5.45%) MS Office
Business Applications
1 3 (1.82%) assyst
2 2 (1.21%) Dynamics CRM
Cloud Services
1 7 (4.24%) Office 365
2 5 (3.03%) Amazon AWS
3 3 (1.82%) Cloud Computing
4 2 (1.21%) Microsoft Azure
4 2 (1.21%) SaaS
5 1 (0.61%) Adobe Creative Cloud
Communications & Networking
1 14 (8.48%) LAN
2 9 (5.45%) Firewall
3 8 (4.85%) DHCP
3 8 (4.85%) DNS
3 8 (4.85%) VPN
4 6 (3.64%) VoIP
5 4 (2.42%) WAN
6 3 (1.82%) TCP/IP
7 2 (1.21%) SNMP
7 2 (1.21%) Unified Communications
8 1 (0.61%) Cisco Wireless
8 1 (0.61%) FTP
8 1 (0.61%) GPRS
8 1 (0.61%) Internet
8 1 (0.61%) Intranet
8 1 (0.61%) Intrusion Detection
8 1 (0.61%) IP Telephony
8 1 (0.61%) Remote Desktop
8 1 (0.61%) SAN
8 1 (0.61%) Wireless
Database & Business Intelligence
1 15 (9.09%) SQL Server
2 6 (3.64%) DB2
3 5 (3.03%) PostgreSQL
4 3 (1.82%) SQL Server 2008
4 3 (1.82%) SQL Server 2012
5 2 (1.21%) Big Data
6 1 (0.61%) OLAP
6 1 (0.61%) SQL Server 2005
6 1 (0.61%) SQL Server Reporting Services
Development Applications
1 2 (1.21%) JIRA
General
1 59 (35.76%) Finance
2 22 (13.33%) Legal
3 16 (9.70%) Retail
4 2 (1.21%) Law
4 2 (1.21%) Marketing
4 2 (1.21%) Telecoms
5 1 (0.61%) Advertising
5 1 (0.61%) Manufacturing
Job Titles
1 74 (44.85%) Service Manager
2 48 (29.09%) Delivery Manager
2 48 (29.09%) Services Delivery Manager
3 28 (16.97%) Service Desk Manager
4 24 (14.55%) Analyst
5 15 (9.09%) IT Manager
5 15 (9.09%) ITIL Manager
5 15 (9.09%) ITIL Service Manager
6 14 (8.48%) Service Analyst
7 11 (6.67%) Applications Support
7 11 (6.67%) IT Support
8 10 (6.06%) IT Services Manager
9 9 (5.45%) Service Desk Analyst
9 9 (5.45%) Support Analyst
10 7 (4.24%) 1st Line Support
11 6 (3.64%) 2nd Line Support
11 6 (3.64%) Consultant
11 6 (3.64%) Service Support Manager
12 5 (3.03%) Infrastructure Manager
12 5 (3.03%) Support Manager
Libraries, Frameworks & Software Standards
1 9 (5.45%) .NET
2 6 (3.64%) Web Services
3 3 (1.82%) ASP.NET
4 1 (0.61%) .NET Framework
Miscellaneous
1 18 (10.91%) Analytical Skills
2 5 (3.03%) Data Centre
2 5 (3.03%) Virtual Team
3 4 (2.42%) Management Information System
3 4 (2.42%) NHS
4 3 (1.82%) Foreign Exchange (FX)
4 3 (1.82%) Mobile Computing
4 3 (1.82%) Performance Metrics
5 2 (1.21%) Statistics
6 1 (0.61%) Blackberry
6 1 (0.61%) Computer Science
6 1 (0.61%) Cyber Defence
6 1 (0.61%) Data Protection Act
6 1 (0.61%) Data Structures
6 1 (0.61%) Mobile App
6 1 (0.61%) PMI
6 1 (0.61%) Replication
6 1 (0.61%) Telematics
6 1 (0.61%) Video Conferencing
Operating Systems
1 35 (21.21%) Windows
2 16 (9.70%) Linux
3 14 (8.48%) Windows Server
4 8 (4.85%) Windows Server 2008
5 5 (3.03%) Unix
6 4 (2.42%) Windows Server 2003
6 4 (2.42%) Windows Server 2012
7 3 (1.82%) AIX
8 2 (1.21%) Apple iOS
8 2 (1.21%) CentOS
8 2 (1.21%) Mac OS X
8 2 (1.21%) Windows 7
9 1 (0.61%) Android
9 1 (0.61%) Windows 10
Processes & Methodologies
1 140 (84.85%) ITIL
2 85 (51.52%) Service Delivery
3 45 (27.27%) Service Management
4 32 (19.39%) ITIL V3
5 29 (17.58%) Line Management
6 28 (16.97%) Incident Management
7 26 (15.76%) Problem Management
8 24 (14.55%) Continuous Improvement
8 24 (14.55%) Project Management
9 21 (12.73%) Portfolio Management
10 20 (12.12%) Business Continuity
11 15 (9.09%) Supplier Management
11 15 (9.09%) Trend Analysis
12 12 (7.27%) Change Management
12 12 (7.27%) Operations Management
12 12 (7.27%) PRINCE2
13 11 (6.67%) Agile Software Development
14 10 (6.06%) Disaster Recovery
14 10 (6.06%) Process Improvement
15 9 (5.45%) DevOps
Programming Languages
1 17 (10.30%) SQL
2 11 (6.67%) Java
3 4 (2.42%) C#
4 3 (1.82%) PowerShell
4 3 (1.82%) VB.NET
5 2 (1.21%) C
6 1 (0.61%) T-SQL
Qualifications
1 12 (7.27%) ITIL Certification
2 8 (4.85%) Degree
3 5 (3.03%) Security Cleared
4 4 (2.42%) Cisco Certification
5 3 (1.82%) CCNA
5 3 (1.82%) Microsoft Certification
6 2 (1.21%) A+ Certification
6 2 (1.21%) CCNP
6 2 (1.21%) CCSA
6 2 (1.21%) CCSE
7 1 (0.61%) CCIP
7 1 (0.61%) GNVQ
7 1 (0.61%) MCITP
7 1 (0.61%) MCP
7 1 (0.61%) PMI Certification
7 1 (0.61%) SC Cleared
Quality Assurance & Compliance
1 60 (36.36%) SLA
2 12 (7.27%) ISO/IEC 27001
3 2 (1.21%) ISO 9001
4 1 (0.61%) PCI DSS
System Software
1 17 (10.30%) Active Directory
2 6 (3.64%) Virtual Machines
2 6 (3.64%) VMware Infrastructure
3 5 (3.03%) Hyper-V
3 5 (3.03%) XenApp
4 2 (1.21%) vSphere
Systems Management
1 3 (1.82%) AirWatch
2 2 (1.21%) Cisco Prime
3 1 (0.61%) Backup Exec
3 1 (0.61%) SCCM
3 1 (0.61%) WSUS
Vendors
1 31 (18.79%) Microsoft
2 19 (11.52%) Citrix
3 15 (9.09%) VMware
4 11 (6.67%) Cisco
5 4 (2.42%) SolarWinds
6 3 (1.82%) Juniper
6 3 (1.82%) Remedy
7 2 (1.21%) CheckPoint
7 2 (1.21%) Dynatrace
7 2 (1.21%) Intel Security
7 2 (1.21%) Kaspersky
7 2 (1.21%) Palo Alto
7 2 (1.21%) Red Hat
7 2 (1.21%) SonicWALL
7 2 (1.21%) Stonesoft
8 1 (0.61%) Apple
8 1 (0.61%) GFI Software
8 1 (0.61%) NetApp
8 1 (0.61%) Nimsoft
8 1 (0.61%) Polycom
Salford, Lancashire
Evolution Recruitment Solutions
Salary: 50,000 - 60,000
Posted: 14 hours ago
Bristol, Avon
Plan-net
Salary: Competitive rate
Posted: 14 hours ago
Telford, Shropshire
ISL
Salary: £58000.00 per annum
Posted: 13 hours ago
North London
Plan-net
Salary: Competitive rate
Posted: 5 days ago
London
Proactive Appointments
Salary: £70000 - £75000 per annum + excellent benefits
Posted: 5 days ago
Coventry
Hays Specialist Recruitment Ltd
Salary: £40000.00 - £45000.00 per annum
Posted: 19 days ago
Oldbury, West Midlands (County)
Recital Consulting
Salary: £22000 - £25000 Per Annum
Posted: 4 days ago