The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 31 May 2016 with a comparison to the same period over the previous 2 years.

3 months to
31 May 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 826 878 902
Rank change year-on-year
+52 +24
Permanent jobs citing Service Desk Management 91 73 95
As % of all permanent IT jobs located in the UK 0.093% 0.068% 0.079%
As % of the Processes & Methodologies category 0.11% 0.079% 0.093%
Number of salaries quoted 64 57 86
Median salary £50,000 £30,000 £45,000
Median salary % change year-on-year
+66.66% -33.33%
90% offered a salary of more than £21,300 £19,000 £19,450
10% offered a salary of more than £74,250 £60,000 £57,500
UK excluding London median salary £47,000 £30,000 £45,000
% change year-on-year
+56.66% -33.33%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
86377 92187 101946
As % of all permanent IT jobs located in the UK 87.85% 86.40% 85.31%
Number of salaries quoted 71946 74977 82884
Median salary £50,000 £50,000 £47,500
Median salary % change year-on-year
- +5.26%
90% offered a salary of more than £32,500 £31,500 £31,000
10% offered a salary of more than £75,000 £72,500 £75,000
UK excluding London median salary £45,000 £44,000 £42,500
% change year-on-year
+2.27% +3.52%

Service Desk Management
Jobs Demand Trend

The demand trend of job ads citing Service Desk Management as a proportion of all IT jobs with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 31 May 2016 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 31 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +49 88 £50,000 +66.66% 3
West Midlands +13 23 £52,500 +40.00% 1
South East +28 20 £52,500 +176.31%
Birmingham +1 20 £52,500 +50.00% 1
London +6 17 £50,000 +33.33% 2
Surrey - 9 £52,500 -
East Midlands +10 8 £32,500 -3.70%
Yorkshire +18 7 £16,000 -45.76%
Northamptonshire +16 7 £32,500 -3.70%
Northampton +12 7 £32,500 -3.70%
South West +9 6 £80,000 +88.23%
Buckinghamshire +29 5 £40,000 +100.00%
North West +8 5 £27,500 -26.66%
Manchester -2 5 £27,500 -26.66%
Southampton -4 5 £21,000 +10.52%
Hampshire -5 5 £21,000 +10.52%
North Yorkshire - 5 - -
Gloucester - 5 £80,000 -
York - 5 - -
Gloucestershire - 5 £80,000 -
Milton Keynes - 4 - -
Sidcup - 3 £50,000 -
City of London +44 2 £55,000 +12.82% 1
East of England +22 2 £33,750 +12.50%
Leeds +10 2 £16,000 -25.58%
West Yorkshire +1 2 £16,000 -25.58%
Kingston Upon Thames - 2 £22,000 -
St Albans +22 1 £27,500 -8.33%
Hertfordshire +14 1 £27,500 -8.33%
High Wycombe +9 1 £40,000 +100.00%

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 31 May 2016, IT jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads with a requirement for Service Desk Management.

1 122 (78.21%) ITIL
2 84 (53.85%) SLA
3 80 (51.28%) Service Delivery
4 50 (32.05%) Incident Management
5 46 (29.49%) Microsoft
6 45 (28.85%) MS Excel
7 41 (26.28%) Service Management
8 38 (24.36%) Windows
8 38 (24.36%) Problem Management
9 33 (21.15%) Analytical Skills
10 31 (19.87%) Line Management
10 31 (19.87%) Active Directory
10 31 (19.87%) Change Management
11 28 (17.95%) Mentoring
12 27 (17.31%) ITIL V3
13 25 (16.03%) Performance Management
13 25 (16.03%) ITSM
13 25 (16.03%) MS Office
14 24 (15.38%) SharePoint
14 24 (15.38%) Finance
15 20 (12.82%) Remedy
16 19 (12.18%) PRINCE2
16 19 (12.18%) LANDesk
16 19 (12.18%) Amazon AWS
16 19 (12.18%) assyst
17 17 (10.90%) Microsoft Azure
17 17 (10.90%) Office 365
17 17 (10.90%) Business Continuity
18 16 (10.26%) Law
18 16 (10.26%) Manufacturing

Service Desk Management
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (15.38%) SharePoint
2 8 (5.13%) MS Exchange
3 4 (2.56%) SharePoint 2013
4 3 (1.92%) Exchange Server 2007
4 3 (1.92%) Exchange Server 2010
4 3 (1.92%) Exchange Server 2013
5 1 (0.64%) Blackberry Enterprise Server
5 1 (0.64%) SharePoint 2010
Applications
1 45 (28.85%) MS Excel
2 25 (16.03%) MS Office
3 5 (3.21%) MS PowerPoint
Business Applications
1 19 (12.18%) assyst
2 5 (3.21%) SAP Oil and Gas
Cloud Services
1 19 (12.18%) Amazon AWS
2 17 (10.90%) Microsoft Azure
2 17 (10.90%) Office 365
3 6 (3.85%) SaaS
4 2 (1.28%) AWS CloudFormation
4 2 (1.28%) PaaS
5 1 (0.64%) Amazon EC2
5 1 (0.64%) IaaS
Communications & Networking
1 11 (7.05%) DNS
2 7 (4.49%) DHCP
2 7 (4.49%) SAN
2 7 (4.49%) VoIP
3 6 (3.85%) Firewall
3 6 (3.85%) LAN
3 6 (3.85%) TCP/IP
3 6 (3.85%) WAN
4 5 (3.21%) Intranet
4 5 (3.21%) VPN
5 4 (2.56%) ATM
6 3 (1.92%) Broadband
6 3 (1.92%) Wireless
7 2 (1.28%) Cisco IOS
7 2 (1.28%) Internet
7 2 (1.28%) Network Security
7 2 (1.28%) Reverse Proxy
8 1 (0.64%) DECT
8 1 (0.64%) Wi-Fi
8 1 (0.64%) WLAN
Database & Business Intelligence
1 13 (8.33%) Crystal Reports
2 3 (1.92%) SQL Server
3 1 (0.64%) MySQL
3 1 (0.64%) Oracle Database
3 1 (0.64%) SQL Server 2008
3 1 (0.64%) SQL Server 2012
3 1 (0.64%) SQL Server Integration Services
3 1 (0.64%) SQL Server Reporting Services
Development Applications
1 2 (1.28%) JIRA
2 1 (0.64%) Selenium
General
1 24 (15.38%) Finance
2 16 (10.26%) Law
2 16 (10.26%) Manufacturing
3 14 (8.97%) Legal
4 9 (5.77%) Retail
5 7 (4.49%) Banking
5 7 (4.49%) Telecoms
6 6 (3.85%) Marketing
7 5 (3.21%) Electronics
8 1 (0.64%) Financial Institution
8 1 (0.64%) Investment Banking
8 1 (0.64%) Publishing
Job Titles
1 77 (49.36%) Service Manager
2 47 (30.13%) Service Desk Manager
3 29 (18.59%) IT Manager
4 28 (17.95%) IT Services Manager
5 24 (15.38%) Team Leader
6 23 (14.74%) Service Desk Team Leader
7 14 (8.97%) Analyst
8 13 (8.33%) Services Delivery Manager
9 12 (7.69%) Delivery Manager
9 12 (7.69%) Service Analyst
9 12 (7.69%) Service Desk Analyst
10 11 (7.05%) Service Support Manager
10 11 (7.05%) Support Manager
11 10 (6.41%) IT Support
11 10 (6.41%) Senior Manager
12 9 (5.77%) Incident Manager
13 8 (5.13%) Service Desk Support
14 7 (4.49%) Head of IT
15 6 (3.85%) Customer Services Manager
15 6 (3.85%) Problem Manager
Libraries, Frameworks & Software Standards
1 1 (0.64%) .NET
1 1 (0.64%) Ajax
1 1 (0.64%) ASP.NET
1 1 (0.64%) CSS
1 1 (0.64%) HTML
1 1 (0.64%) J2EE
1 1 (0.64%) jQuery
1 1 (0.64%) XML
Miscellaneous
1 33 (21.15%) Analytical Skills
2 11 (7.05%) Management Information System
3 9 (5.77%) Life Science
4 5 (3.21%) Clustering
4 5 (3.21%) NHS
5 4 (2.56%) Blackberry
5 4 (2.56%) CMDB
6 3 (1.92%) Mobile Computing
7 2 (1.28%) Computer Science
7 2 (1.28%) Statistics
7 2 (1.28%) User Experience
8 1 (0.64%) Client/Server
8 1 (0.64%) Fintech
8 1 (0.64%) Hedge funds
8 1 (0.64%) Hybrid Cloud
8 1 (0.64%) iPad
Operating Systems
1 38 (24.36%) Windows
2 14 (8.97%) Windows 7
3 12 (7.69%) Linux
3 12 (7.69%) Windows Server
4 7 (4.49%) Windows Server 2008
5 6 (3.85%) Windows Server 2012
6 4 (2.56%) Unix
6 4 (2.56%) Windows Server 2003
7 3 (1.92%) AIX
7 3 (1.92%) Windows 10
8 2 (1.28%) Windows XP
9 1 (0.64%) Apple iOS
9 1 (0.64%) Mac OS
9 1 (0.64%) Mac OS X Server
Processes & Methodologies
1 122 (78.21%) ITIL
2 80 (51.28%) Service Delivery
3 50 (32.05%) Incident Management
4 41 (26.28%) Service Management
5 38 (24.36%) Problem Management
6 31 (19.87%) Change Management
6 31 (19.87%) Line Management
7 28 (17.95%) Mentoring
8 27 (17.31%) ITIL V3
9 25 (16.03%) ITSM
9 25 (16.03%) Performance Management
10 19 (12.18%) PRINCE2
11 17 (10.90%) Business Continuity
12 15 (9.62%) Agile Software Development
12 15 (9.62%) People Management
13 14 (8.97%) Critical Success Factor
14 11 (7.05%) Coaching
15 10 (6.41%) Project Management
16 8 (5.13%) Stakeholder Management
16 8 (5.13%) Time Management
Programming Languages
1 5 (3.21%) PowerShell
2 3 (1.92%) SQL
3 2 (1.28%) Bash Shell
4 1 (0.64%) ActionScript
4 1 (0.64%) C#
4 1 (0.64%) Java
4 1 (0.64%) JavaScript
4 1 (0.64%) Perl
4 1 (0.64%) PHP
Qualifications
1 14 (8.97%) ITIL Certification
2 13 (8.33%) MCP
2 13 (8.33%) MOS
3 12 (7.69%) HND
4 7 (4.49%) MCITP
4 7 (4.49%) Microsoft Certification
5 2 (1.28%) CCNA
5 2 (1.28%) Cisco Certification
5 2 (1.28%) Degree
5 2 (1.28%) MCTS
6 1 (0.64%) A+ Certification
6 1 (0.64%) APMP
6 1 (0.64%) CCDA
6 1 (0.64%) CCDP
6 1 (0.64%) CCNP
6 1 (0.64%) PMI Certification
6 1 (0.64%) PMP
6 1 (0.64%) PRINCE2 Certification
Quality Assurance & Compliance
1 84 (53.85%) SLA
2 7 (4.49%) ISO 9001
3 4 (2.56%) Data Quality
4 3 (1.92%) ISO/IEC 27001
System Software
1 31 (19.87%) Active Directory
2 8 (5.13%) Hyper-V
3 5 (3.21%) Forefront TMG
4 3 (1.92%) VMware Infrastructure
4 3 (1.92%) XenApp
4 3 (1.92%) XenDesktop
5 2 (1.28%) XenServer
Systems Management
1 7 (4.49%) SCOM
2 5 (3.21%) HP SIM
3 4 (2.56%) AirWatch
3 4 (2.56%) SCCM
4 2 (1.28%) Opscode Chef
4 2 (1.28%) Puppet
Vendors
1 46 (29.49%) Microsoft
2 20 (12.82%) Remedy
3 19 (12.18%) LANDesk
4 15 (9.62%) Citrix
5 14 (8.97%) Cisco
5 14 (8.97%) Rackspace
6 12 (7.69%) VMware
7 9 (5.77%) HP
8 5 (3.21%) SAP
9 2 (1.28%) Apple
9 2 (1.28%) Dell
9 2 (1.28%) Oracle
9 2 (1.28%) Sun
10 1 (0.64%) Avaya
10 1 (0.64%) Google
10 1 (0.64%) iManage
10 1 (0.64%) Intel Security
10 1 (0.64%) MobileIron
10 1 (0.64%) Spiceworks
10 1 (0.64%) Twitter
Birmingham, West Midlands (County)
Aximis (West) Limited
Salary: Up to £65K + 5K Car allowance + Excellent Benefits
Posted: 17 hours ago
City, London
Harrington Starr
Salary: £60000 - £70000 per annum
Posted: 2 days ago