The table below looks at the statistics for Service Desk Management skills in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Management over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 818 807 835
Rank change year-on-year
-11 +28
Permanent jobs citing Service Desk Management 79 83 50
As % of all permanent IT jobs located in the UK 0.071% 0.076% 0.043%
As % of the Processes & Methodologies category 0.086% 0.093% 0.054%
Number of salaries quoted 67 76 46
Average salary £40,000 £42,500 £35,500
Average salary % change year-on-year
-5.88% +19.71%
90% offered a salary of more than £22,000 £20,000 £25,750
10% offered a salary of more than £50,000 £65,000 £62,500
UK excluding London average salary £32,750 £37,750 £40,000
% change year-on-year
-13.24% -5.62%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised across the UK.

Processes & Methodologies Category
UK
Permanent IT job ads with a match in the
Processes & Methodologies category
92095 89576 91817
As % of all permanent IT jobs located in the UK 82.23% 81.81% 79.51%
Number of salaries quoted 75962 71840 78174
Average salary £47,500 £47,500 £45,000
Average salary % change year-on-year
- +5.55%
90% offered a salary of more than £31,500 £30,000 £30,000
10% offered a salary of more than £72,500 £70,000 £72,500
UK excluding London average salary £42,500 £42,500 £40,000
% change year-on-year
- +6.25%

Service Desk Management
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Service Desk Management within the UK as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the UK

Service Desk Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Management within the UK.

Service Desk Management Salary Trend in the UK

Service Desk Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Desk Management over the 3 months to 19 December 2014 within the UK.

Service Desk Management Salary Histogram in the UK

Service Desk Management
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Desk Management within the UK over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -6 79 £40,000 -5.88% 8
London +28 33 £40,000 -23.80% 2
North West +3 13 £42,500 +123.68% 1
South East -10 10 £54,750 +28.82% 1
Yorkshire -24 10 £24,000 -34.24% 1
Lancashire - 9 £42,500 -
Berkshire +6 6 £62,000 -
North Yorkshire +3 6 £24,000 -58.26%
West Midlands -6 6 £32,250 +61.25% 1
Middlesbrough - 6 £24,000 -
Birmingham - 4 £32,250 -
West Yorkshire - 4 £39,000 - 1
City of London +30 3 £48,750 -49.35%
East Midlands +30 3 £27,000 -41.93%
Manchester -13 3 £19,125 -41.15% 1
South West -6 2 £26,000 -38.82%
Surrey -15 2 £31,500 -16.00%
East of England -18 2 - - 2
Staffordshire - 2 - -
Derbyshire - 2 £27,000 -
Gloucestershire - 2 £26,000 -
Chesterfield - 2 £27,000 -
Leeds - 2 £31,500 - 1
Bracknell - 2 £62,000 -
Burnley - 2 £40,000 -
Cheltenham - 2 £26,000 -
Stoke-on-Trent - 2 - -
Merseyside +13 1 - -
Buckinghamshire +5 1 £47,500 -6.40%
Milton Keynes 0 1 £47,500 -6.40%

Service Desk Management
Top 30 Related IT Skills

For the 6 months to 19 December 2014, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management.

1 113 (72.90%) ITIL
2 65 (41.94%) Service Delivery
3 58 (37.42%) Windows
4 52 (33.55%) SLA
5 42 (27.10%) Active Directory
6 38 (24.52%) Service Management
7 37 (23.87%) MS Office
7 37 (23.87%) Microsoft
8 30 (19.35%) MS Excel
9 29 (18.71%) Incident Management
9 29 (18.71%) Windows XP
10 22 (14.19%) Problem Management
10 22 (14.19%) ITIL Certification
11 21 (13.55%) Analytical Skills
12 20 (12.90%) Law
13 19 (12.26%) Finance
13 19 (12.26%) Project Management
14 18 (11.61%) Windows Server 2008
14 18 (11.61%) MCP
15 17 (10.97%) MS Exchange
16 16 (10.32%) Windows 7
16 16 (10.32%) Root Cause Analysis
17 15 (9.68%) Citrix
17 15 (9.68%) Telecoms
17 15 (9.68%) Retail
18 14 (9.03%) MOS
19 13 (8.39%) Microsoft Certification
19 13 (8.39%) HND
19 13 (8.39%) Mentoring
19 13 (8.39%) Windows Vista

Service Desk Management
Top Related IT Skills by Category

For the 6 months to 19 December 2014, IT jobs within the UK citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 17 (10.97%) MS Exchange
2 10 (6.45%) Exchange Server 2013
3 3 (1.94%) WebSphere
3 3 (1.94%) WebSphere Application Server
3 3 (1.94%) WebLogic
3 3 (1.94%) JBoss
3 3 (1.94%) Tomcat
3 3 (1.94%) SharePoint
4 1 (0.65%) Moodle
4 1 (0.65%) Lync
4 1 (0.65%) CMS
4 1 (0.65%) Exchange Server 2003
Applications
1 37 (23.87%) MS Office
2 30 (19.35%) MS Excel
3 5 (3.23%) MS Visio
4 1 (0.65%) MS Project
Business Applications
1 5 (3.23%) assyst
2 2 (1.29%) SAP Oil and Gas
3 1 (0.65%) Remedy ITSM
Cloud Services
1 10 (6.45%) Office 365
2 1 (0.65%) Cloud Computing
Communications & Networking
1 11 (7.10%) VoIP
1 11 (7.10%) DNS
2 10 (6.45%) Internet
2 10 (6.45%) DHCP
2 10 (6.45%) Ethernet
2 10 (6.45%) TCP/IP
3 9 (5.81%) DECT
3 9 (5.81%) iSCSI
3 9 (5.81%) NAS
4 5 (3.23%) Firewall
5 3 (1.94%) LAN
5 3 (1.94%) WAN
5 3 (1.94%) VPN
6 1 (0.65%) IP Telephony
6 1 (0.65%) SHDSL
6 1 (0.65%) Cisco ASA
6 1 (0.65%) OSPF
6 1 (0.65%) BGP
6 1 (0.65%) SSL
6 1 (0.65%) SAN
Database & Business Intelligence
1 13 (8.39%) Crystal Reports
2 7 (4.52%) SQL Server
3 6 (3.87%) DB2
4 4 (2.58%) Relational Database
5 3 (1.94%) RDBMS
5 3 (1.94%) NoSQL
5 3 (1.94%) Oracle Exadata
Development Applications
1 1 (0.65%) ClearQuest
General
1 20 (12.90%) Law
2 19 (12.26%) Finance
3 15 (9.68%) Retail
3 15 (9.68%) Telecoms
4 9 (5.81%) Advertising
5 8 (5.16%) Marketing
6 5 (3.23%) Investment Banking
6 5 (3.23%) Banking
7 4 (2.58%) Financial Institution
8 2 (1.29%) Electronics
8 2 (1.29%) Legal
8 2 (1.29%) Manufacturing
8 2 (1.29%) Multimedia
9 1 (0.65%) Local Government
9 1 (0.65%) Back Office
Job Titles
1 45 (29.03%) Analyst
1 45 (29.03%) Service Manager
2 32 (20.65%) Service Desk Manager
3 28 (18.06%) Team Leader
4 27 (17.42%) Service Desk Team Leader
5 23 (14.84%) Service Analyst
6 20 (12.90%) Service Desk Analyst
7 11 (7.10%) Support Manager
7 11 (7.10%) Support Analyst
7 11 (7.10%) Compliance Analyst
8 10 (6.45%) Services Delivery Manager
8 10 (6.45%) Delivery Manager
9 7 (4.52%) Systems Support
10 6 (3.87%) 2nd Line Support
10 6 (3.87%) Architect
10 6 (3.87%) Technical Architect
10 6 (3.87%) Consultant
10 6 (3.87%) Systems Engineer
10 6 (3.87%) Support Team Leader
10 6 (3.87%) IT Services Manager
Libraries, Frameworks & Software Standards
1 4 (2.58%) Flash
2 3 (1.94%) Middleware
3 2 (1.29%) XML
4 1 (0.65%) Spring
4 1 (0.65%) Java EE
4 1 (0.65%) JSTL
4 1 (0.65%) Spring MVC
4 1 (0.65%) REST
4 1 (0.65%) J2EE
4 1 (0.65%) JSP
4 1 (0.65%) Servlets
4 1 (0.65%) SOAP
4 1 (0.65%) Web Services
Miscellaneous
1 21 (13.55%) Analytical Skills
2 9 (5.81%) Life Science
3 5 (3.23%) Blackberry
3 5 (3.23%) Equities
4 4 (2.58%) Foreign Exchange (FX)
4 4 (2.58%) Hedge funds
5 3 (1.94%) Replication
6 2 (1.29%) CMDB
6 2 (1.29%) IVR
6 2 (1.29%) PMI
6 2 (1.29%) DTV
6 2 (1.29%) Management Information System
6 2 (1.29%) Handset
7 1 (0.65%) VLE
7 1 (0.65%) Derivative
7 1 (0.65%) Computer Science
Operating Systems
1 58 (37.42%) Windows
2 29 (18.71%) Windows XP
3 18 (11.61%) Windows Server 2008
4 16 (10.32%) Windows 7
5 13 (8.39%) Windows Vista
6 10 (6.45%) Mac OS X
6 10 (6.45%) Windows Server 2012
7 6 (3.87%) UNIX
7 6 (3.87%) Linux
8 3 (1.94%) AIX
8 3 (1.94%) Windows Mobile
9 2 (1.29%) Windows 8
10 1 (0.65%) Windows Server 2003
Processes & Methodologies
1 113 (72.90%) ITIL
2 65 (41.94%) Service Delivery
3 38 (24.52%) Service Management
4 29 (18.71%) Incident Management
5 22 (14.19%) Problem Management
6 19 (12.26%) Project Management
7 16 (10.32%) Root Cause Analysis
8 13 (8.39%) Mentoring
8 13 (8.39%) Change Management
9 10 (6.45%) Disaster Recovery
9 10 (6.45%) Line Management
9 10 (6.45%) Performance Monitoring
10 9 (5.81%) Software Deployment
10 9 (5.81%) Performance Management
10 9 (5.81%) ITSM
10 9 (5.81%) Resource Management
11 8 (5.16%) CRM
12 7 (4.52%) Configuration Management
12 7 (4.52%) Data Analysis
12 7 (4.52%) Coaching
Programming Languages
1 12 (7.74%) SQL
2 2 (1.29%) VBA
3 1 (0.65%) Python
3 1 (0.65%) PowerShell
3 1 (0.65%) VB
3 1 (0.65%) C
3 1 (0.65%) C#
3 1 (0.65%) Java
Qualifications
1 22 (14.19%) ITIL Certification
2 18 (11.61%) MCP
3 14 (9.03%) MOS
4 13 (8.39%) HND
4 13 (8.39%) Microsoft Certification
5 12 (7.74%) MCSE
6 9 (5.81%) Degree
7 7 (4.52%) Cisco Certification
8 6 (3.87%) CCNA
9 4 (2.58%) A+ Certification
9 4 (2.58%) Security Cleared
10 3 (1.94%) SC Cleared
11 2 (1.29%) PMI Certification
11 2 (1.29%) MCSA
12 1 (0.65%) Network+ Certification
12 1 (0.65%) MCDST
12 1 (0.65%) MCTS
12 1 (0.65%) MCITP
12 1 (0.65%) MCPD
12 1 (0.65%) APMP
Quality Assurance & Compliance
1 52 (33.55%) SLA
2 8 (5.16%) ISO 9001
3 2 (1.29%) MiFID
3 2 (1.29%) EMIR
4 1 (0.65%) ISO/IEC 27001
System Software
1 42 (27.10%) Active Directory
2 5 (3.23%) XenApp
3 3 (1.94%) Oracle RAC
4 2 (1.29%) XenServer
4 2 (1.29%) XenDesktop
5 1 (0.65%) Hyper-V
Systems Management
1 3 (1.94%) Data Guard
1 3 (1.94%) ITRS Geneos
2 2 (1.29%) Nagios
2 2 (1.29%) SCOM
3 1 (0.65%) SCDPM
Vendors
1 37 (23.87%) Microsoft
2 15 (9.68%) Citrix
3 13 (8.39%) ServiceNow
4 12 (7.74%) Cisco
5 6 (3.87%) IBM
5 6 (3.87%) Oracle
6 5 (3.23%) Juniper
6 5 (3.23%) SolarWinds
7 4 (2.58%) VMware
8 3 (1.94%) webMethods
8 3 (1.94%) Remedy
9 2 (1.29%) Sophos
9 2 (1.29%) BMC
9 2 (1.29%) SAP
10 1 (0.65%) Avaya
10 1 (0.65%) HP
10 1 (0.65%) Apple
10 1 (0.65%) CheckPoint
10 1 (0.65%) BT
10 1 (0.65%) LANDesk
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