The table below looks at the statistics for the Senior IT Support role in IT jobs advertised across the UK. Included is a guide to the average salaries offered in IT jobs that have cited Senior IT Support in their job title over the 3 months to 21 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
21 Aug 2014
Same period 2013 Same period 2012
Senior IT Support
Rank 835 848 862
Rank change year-on-year
+13 +14
Permanent jobs requiring a Senior IT Support 66 22 38
As % of all permanent IT jobs located in the UK 0.056% 0.021% 0.032%
As % of the Job Titles category 0.060% 0.022% 0.034%
Number of salaries quoted 42 19 34
Average salary £35,500 £35,000 £35,000
Average salary % change year-on-year
+1.42% -
90% offered a salary of more than £27,500 £26,150 £25,000
10% offered a salary of more than £40,000 £44,400 £45,000
UK excluding London average salary £35,500 £36,250 £32,500
% change year-on-year
-2.06% +11.53%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised across the UK. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
UK
Permanent IT job ads with a match in the
Job Titles category
110597 101053 111513
As % of all permanent IT jobs located in the UK 94.41% 94.24% 95.13%
Number of salaries quoted 89479 83749 95349
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £26,500 £26,350 £27,000
10% offered a salary of more than £69,500 £70,000 £67,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Senior IT Support
Jobs Demand Trend

This chart provides the 3-month moving total of permanent IT jobs citing Senior IT Support in the job title within the UK as a proportion of the total demand within the Job Titles category.

Senior IT Support Jobs Demand Trend in the UK

Senior IT Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Senior IT Support within the UK.

Senior IT Support Salary Trend in the UK

Senior IT Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing Senior IT Support over the 3 months to 21 August 2014 within the UK.

Senior IT Support Salary Histogram in the UK

Senior IT Support
Top 30 Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Senior IT Support within the UK over the 3 months to 21 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +12 58 £37,500 +7.14% 7
South East -8 21 £38,750 +3.33% 3
London -20 12 £37,500 +14.50% 1
West Midlands +2 9 £38,500 +40.00%
Coventry - 9 £38,500 -
Scotland - 7 £28,000 - 2
East of England - 7 £32,500 -
West Sussex - 7 £34,250 -
Berkshire +3 6 £40,000 -11.11% 2
Glasgow - 6 £28,500 - 1
Yorkshire -48 4 £34,000 +87.39%
Buckinghamshire - 4 - -
Milton Keynes - 4 - -
Sheffield - 3 £34,000 -
Essex - 3 £31,250 -
Bracknell - 3 - - 1
South Yorkshire - 3 £34,000 -
City of London -14 2 £37,500 -12.79%
North West -15 2 - -
East Midlands - 2 £35,000 - 1
South West - 2 £25,500 - 2
Burgess Hill - 2 £27,500 -
Basildon - 2 £31,250 -
Knutsford - 2 - -
Crawley - 2 £41,000 -
Hertfordshire - 2 £32,500 -
Leicestershire - 2 £35,000 -
Cheshire - 2 - -
Somerset - 2 £25,500 - 2
Frome - 2 £25,500 - 2

Senior IT Support
Top 30 Related IT Skills

For the 6 months to 21 August 2014, IT jobs within the UK that cited Senior IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Senior IT Support in their job title.

1 93 (86.11%) Windows
2 64 (59.26%) Microsoft
3 53 (49.07%) VMware
4 45 (41.67%) Active Directory
5 43 (39.81%) MS Exchange
6 42 (38.89%) Cisco
7 38 (35.19%) Windows Server 2008
8 37 (34.26%) Firewall
9 36 (33.33%) Citrix
9 36 (33.33%) VMware Infrastructure
10 35 (32.41%) MS Excel
10 35 (32.41%) Microsoft Certification
10 35 (32.41%) Windows Server 2012
11 32 (29.63%) ITIL
11 32 (29.63%) SAN
11 32 (29.63%) Windows Server 2003
12 30 (27.78%) TCP/IP
13 28 (25.93%) DHCP
14 26 (24.07%) SQL Server
14 26 (24.07%) DNS
14 26 (24.07%) Windows 7
15 22 (20.37%) MS Office
15 22 (20.37%) Cisco Certification
16 21 (19.44%) MCSE
17 19 (17.59%) XenApp
18 18 (16.67%) VMware ESXi
19 17 (15.74%) HP
19 17 (15.74%) vSphere
20 16 (14.81%) SQL
20 16 (14.81%) Hyper-V

Senior IT Support
Top Related IT Skills by Category

For the 6 months to 21 August 2014, IT jobs within the UK that cited Senior IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Senior IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 43 (39.81%) MS Exchange
2 14 (12.96%) Exchange Server 2007
3 13 (12.04%) Exchange Server 2010
4 10 (9.26%) SharePoint
5 9 (8.33%) Exchange Server 2013
6 7 (6.48%) SharePoint Server
7 4 (3.70%) Exchange Server 2003
7 4 (3.70%) Lync
8 2 (1.85%) SharePoint 2013
8 2 (1.85%) WorkSite
8 2 (1.85%) ArcGIS
8 2 (1.85%) IIS
8 2 (1.85%) IBM Notes
9 1 (0.93%) Blackberry Enterprise Server
Applications
1 35 (32.41%) MS Excel
2 22 (20.37%) MS Office
3 2 (1.85%) MS PowerPoint
Business Applications
1 5 (4.63%) Dynamics NAV
2 4 (3.70%) Dynamics AX
3 3 (2.78%) Dynamics CRM
3 3 (2.78%) IntelliMatch
4 2 (1.85%) SAP Business One
Cloud Services
1 14 (12.96%) Office 365
2 2 (1.85%) Amazon AWS
3 1 (0.93%) SaaS
3 1 (0.93%) Google Apps
Communications & Networking
1 37 (34.26%) Firewall
2 32 (29.63%) SAN
3 30 (27.78%) TCP/IP
4 28 (25.93%) DHCP
5 26 (24.07%) DNS
6 15 (13.89%) iSCSI
7 14 (12.96%) NAS
8 13 (12.04%) Fibre Channel
8 13 (12.04%) LAN
9 11 (10.19%) VPN
9 11 (10.19%) WAN
10 9 (8.33%) NetScaler
11 8 (7.41%) ADSL
12 5 (4.63%) Wireless
13 4 (3.70%) Cisco IOS
13 4 (3.70%) Ethernet
13 4 (3.70%) LDAP
13 4 (3.70%) VoIP
14 3 (2.78%) VLAN
14 3 (2.78%) Cisco ASA
Database & Business Intelligence
1 26 (24.07%) SQL Server
2 6 (5.56%) SQL Server 2008
3 3 (2.78%) MySQL
4 2 (1.85%) MS Access
General
1 6 (5.56%) Telecoms
1 6 (5.56%) Finance
1 6 (5.56%) Law
2 4 (3.70%) Manufacturing
2 4 (3.70%) Advertising
3 3 (2.78%) Banking
3 3 (2.78%) Investment Banking
4 1 (0.93%) French Language
4 1 (0.93%) Italian Language
Libraries, Frameworks & Software Standards
1 4 (3.70%) .NET
1 4 (3.70%) LAMP
2 3 (2.78%) COM
3 2 (1.85%) CSS
3 2 (1.85%) HTML
4 1 (0.93%) WAP
4 1 (0.93%) Middleware
Miscellaneous
1 11 (10.19%) Blackberry
2 7 (6.48%) Computer Science
3 5 (4.63%) Replication
3 5 (4.63%) Open Source
4 4 (3.70%) iPhone
4 4 (3.70%) EPoS
5 3 (2.78%) Foreign Exchange (FX)
5 3 (2.78%) Hedge funds
5 3 (2.78%) SWIFT
6 1 (0.93%) iPad
6 1 (0.93%) Firmware
6 1 (0.93%) Management Information System
6 1 (0.93%) Statistics
6 1 (0.93%) Video Conferencing
Operating Systems
1 93 (86.11%) Windows
2 38 (35.19%) Windows Server 2008
3 35 (32.41%) Windows Server 2012
4 32 (29.63%) Windows Server 2003
5 26 (24.07%) Windows 7
6 14 (12.96%) Windows XP
7 13 (12.04%) Linux
8 12 (11.11%) Windows 8
9 9 (8.33%) Mac OS X
10 5 (4.63%) Android
11 4 (3.70%) Solaris
11 4 (3.70%) Windows 2000 Server
12 3 (2.78%) Windows Vista
13 2 (1.85%) CentOS
13 2 (1.85%) Red Hat Enterprise Linux
13 2 (1.85%) Windows NT
14 1 (0.93%) Windows Mobile
14 1 (0.93%) UNIX
14 1 (0.93%) Oracle Linux
Processes & Methodologies
1 32 (29.63%) ITIL
2 13 (12.04%) Disaster Recovery
3 7 (6.48%) ERP
3 7 (6.48%) Configuration Management
3 7 (6.48%) Change Management
4 6 (5.56%) Time Management
4 6 (5.56%) Project Management
4 6 (5.56%) Service Management
5 5 (4.63%) CRM
6 4 (3.70%) Service Delivery
6 4 (3.70%) Identity Management
7 3 (2.78%) Risk Management
7 3 (2.78%) Business Continuity
7 3 (2.78%) SOA
7 3 (2.78%) Performance Management
7 3 (2.78%) Logistics
7 3 (2.78%) Root Cause Analysis
7 3 (2.78%) Wealth Management
8 2 (1.85%) ITIL V3
8 2 (1.85%) Continuous Improvement
Programming Languages
1 16 (14.81%) SQL
2 6 (5.56%) Python
3 4 (3.70%) Bash Shell
3 4 (3.70%) VB
4 3 (2.78%) PowerShell
5 2 (1.85%) PHP
5 2 (1.85%) VB.NET
5 2 (1.85%) T-SQL
Qualifications
1 35 (32.41%) Microsoft Certification
2 22 (20.37%) Cisco Certification
3 21 (19.44%) MCSE
4 15 (13.89%) CCNA
5 10 (9.26%) MCITP
5 10 (9.26%) Degree
6 9 (8.33%) VMware Certified Professional (VCP)
6 9 (8.33%) CCA
6 9 (8.33%) Citrix Certification
7 6 (5.56%) MCP
7 6 (5.56%) NCDA
8 3 (2.78%) MCSA
8 3 (2.78%) SC Cleared
8 3 (2.78%) Security Cleared
9 2 (1.85%) ITIL Certification
9 2 (1.85%) HNC
10 1 (0.93%) HND
10 1 (0.93%) CCNP
10 1 (0.93%) A+ Certification
10 1 (0.93%) Network+ Certification
Quality Assurance & Compliance
1 3 (2.78%) SLA
2 2 (1.85%) Sarbanes-Oxley
3 1 (0.93%) QA
System Software
1 45 (41.67%) Active Directory
2 36 (33.33%) VMware Infrastructure
3 19 (17.59%) XenApp
4 18 (16.67%) VMware ESXi
5 17 (15.74%) vSphere
6 16 (14.81%) Hyper-V
7 12 (11.11%) VMware ESX
8 10 (9.26%) XenDesktop
9 4 (3.70%) GPFS
9 4 (3.70%) Xen
9 4 (3.70%) Terminal Server
9 4 (3.70%) NFS
9 4 (3.70%) Samba
10 2 (1.85%) Terminal Services
11 1 (0.93%) Microsoft Virtual Server
11 1 (0.93%) UAG
Systems Management
1 11 (10.19%) Backup Exec
2 5 (4.63%) SCCM
3 4 (3.70%) Bcfg2
4 2 (1.85%) SCOM
4 2 (1.85%) SCVMM
5 1 (0.93%) SCOrch
5 1 (0.93%) ARCserve
5 1 (0.93%) NetBackup
Vendors
1 64 (59.26%) Microsoft
2 53 (49.07%) VMware
3 42 (38.89%) Cisco
4 36 (33.33%) Citrix
5 17 (15.74%) HP
6 12 (11.11%) NetApp
7 11 (10.19%) EMC
8 9 (8.33%) Siemens
8 9 (8.33%) IBM
8 9 (8.33%) Mitel
8 9 (8.33%) Apple
8 9 (8.33%) Symantec
9 5 (4.63%) WatchGuard
9 5 (4.63%) Juniper
10 4 (3.70%) SAP
10 4 (3.70%) Cognos
10 4 (3.70%) Dell
10 4 (3.70%) Spiceworks
10 4 (3.70%) CheckPoint
11 3 (2.78%) Reuters
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