Customer Engagement Contracts in the City of London

Customer Engagement
Central London > City of London

The table below provides summary statistics for contract job vacancies advertised in the City of London requiring Customer Engagement skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Customer Engagement over the 6 months leading up to 3 August 2025, comparing them to the same period in the previous two years.

6 months to
3 Aug 2025
Same period 2024 Same period 2023
Rank 116 123 155
Rank change year-on-year +7 +32 +24
Contract jobs citing Customer Engagement 11 5 7
As % of all contract jobs advertised in the City of London 0.58% 0.24% 0.21%
As % of the Processes & Methodologies category 0.62% 0.27% 0.23%
Number of daily rates quoted 8 4 7
10th Percentile £456 £536 £269
25th Percentile £500 £553 £313
Median daily rate (50th Percentile) £574 £600 £325
Median % change year-on-year -4.38% +84.62% -43.23%
75th Percentile £641 £641 £372
90th Percentile £703 £646 £425
Central London median daily rate £574 £600 £325
% change year-on-year -4.38% +84.62% -43.23%

All Process and Methodology Skills
City of London

Customer Engagement falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the City of London.

Contract vacancies with a requirement for process or methodology skills 1,776 1,876 3,004
As % of all contract IT jobs advertised in the City of London 94.02% 91.47% 90.95%
Number of daily rates quoted 1,161 1,280 2,045
10th Percentile £331 £375 £350
25th Percentile £425 £463 £475
Median daily rate (50th Percentile) £550 £575 £600
Median % change year-on-year -4.35% -4.17% +4.35%
75th Percentile £675 £688 £725
90th Percentile £775 £793 £825
Central London median daily rate £550 £575 £600
% change year-on-year -4.35% -4.17% +5.26%
Number of hourly rates quoted 22 16 16
10th Percentile £17.57 £17.25 £14.25
25th Percentile £24.66 £20.43 £15.00
Median hourly rate £29.75 £27.00 £31.25
Median % change year-on-year +10.19% -13.60% -31.12%
75th Percentile £54.75 £82.19 £52.63
90th Percentile £63.75 £137.50 £61.25
Central London median hourly rate £31.00 £27.00 £35.00
% change year-on-year +14.81% -22.86% -18.36%

Customer Engagement
Job Vacancy Trend in the City of London

Job postings citing Customer Engagement as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for Customer Engagement in the City of London

Customer Engagement
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing Customer Engagement in the City of London.

Daily rate trend for Customer Engagement in the City of London

Customer Engagement
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing Customer Engagement in the City of London over the 6 months to 3 August 2025.

Daily rate histogram for Customer Engagement in the City of London

Customer Engagement
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing Customer Engagement in the City of London.

Hourly rate trend for Customer Engagement in the City of London

Customer Engagement
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (18.18%) CMS
1 2 (18.18%) SharePoint
Applications
1 2 (18.18%) Microsoft Office
Business Applications
1 4 (36.36%) Dynamics CRM
Cloud Services
1 4 (36.36%) Dynamics 365
1 4 (36.36%) Power Platform
2 2 (18.18%) Power Automate
2 2 (18.18%) PowerApps
3 1 (9.09%) Azure
Database & Business Intelligence
1 3 (27.27%) Power BI
2 1 (9.09%) SQL Server Reporting Services
2 1 (9.09%) Tableau
General
1 5 (45.45%) Social Skills
2 3 (27.27%) Banking
2 3 (27.27%) Finance
2 3 (27.27%) Marketing
3 2 (18.18%) International Banking
3 2 (18.18%) Presentation Skills
4 1 (9.09%) Documentation Skills
4 1 (9.09%) Legal
Job Titles
1 2 (18.18%) Communications Manager
1 2 (18.18%) Consultant
1 2 (18.18%) Customer Communications Manager
1 2 (18.18%) Engagement Manager
1 2 (18.18%) Project Manager
2 1 (9.09%) Analyst
2 1 (9.09%) Applications Consultant
2 1 (9.09%) Business Analyst
2 1 (9.09%) Business Engagement Analyst
2 1 (9.09%) Customer Analyst
2 1 (9.09%) Data Scientist
2 1 (9.09%) Dynamics 365 Consultant
2 1 (9.09%) Dynamics 365 Project Manager
2 1 (9.09%) Engagement Analyst
2 1 (9.09%) Microsoft Consultant
2 1 (9.09%) Product Owner
2 1 (9.09%) Salesforce Architect
2 1 (9.09%) Salesforce Project Manager
2 1 (9.09%) Salesforce Solution Architect
2 1 (9.09%) Solutions Architect
Libraries, Frameworks & Software Standards
1 1 (9.09%) Lightning Web Components
1 1 (9.09%) Visualforce
Miscellaneous
1 2 (18.18%) Greenfield Project
1 2 (18.18%) Onboarding
2 1 (9.09%) Management Information System
2 1 (9.09%) Marketing Technology
2 1 (9.09%) Product Ownership
Operating Systems
1 2 (18.18%) Windows
Processes & Methodologies
1 5 (45.45%) Migration
2 4 (36.36%) Agile
2 4 (36.36%) CRM
2 4 (36.36%) Problem-Solving
3 3 (27.27%) Business Intelligence
3 3 (27.27%) Change Management
3 3 (27.27%) Customer Experience
3 3 (27.27%) Stakeholder Engagement
3 3 (27.27%) Stakeholder Management
4 2 (18.18%) API Integration
4 2 (18.18%) B2B
4 2 (18.18%) Backlog Management
4 2 (18.18%) Content Management
4 2 (18.18%) Customer Service
4 2 (18.18%) Data Migration
4 2 (18.18%) DevOps
4 2 (18.18%) Digital Engineering
4 2 (18.18%) Roadmaps
4 2 (18.18%) User Experience
4 2 (18.18%) User Stories
Programming Languages
1 1 (9.09%) Apex Code
1 1 (9.09%) SQL
Qualifications
1 1 (9.09%) CISSP
1 1 (9.09%) TOGAF Certification
Quality Assurance & Compliance
1 2 (18.18%) GDPR
2 1 (9.09%) COBIT
2 1 (9.09%) COSO
2 1 (9.09%) NIST
2 1 (9.09%) QA
Vendors
1 5 (45.45%) Microsoft
2 2 (18.18%) Adobe
2 2 (18.18%) Salesforce
3 1 (9.09%) Guidewire