Service Desk Analyst Contract Job Trends in the North West

Service Desk Analyst
England > North West

The median Service Desk Analyst daily rate in the North West is £163, according to job vacancies posted in the 6 months leading up to 26 September 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
26 Sep 2025
Same period 2024 Same period 2023
Rank 109 102 71
Rank change year-on-year -7 -31 +53
Contract jobs requiring a Service Desk Analyst 24 20 76
As % of all contract jobs advertised in the North West 1.10% 0.83% 2.65%
As % of the Job Titles category 1.19% 0.89% 2.87%
Number of daily rates quoted 12 4 33
10th Percentile £115 £162 £114
25th Percentile £146 £199 £163
Median daily rate (50th Percentile) £163 £220 £200
Median % change year-on-year -26.14% +10.00% +19.40%
75th Percentile £190 £223 £258
90th Percentile £193 £227 £270
England median daily rate £180 £190 £190
% change year-on-year -5.26% - +16.92%
Number of hourly rates quoted 5 6 23
10th Percentile - £15.06 £15.80
25th Percentile £14.13 £16.00 £16.25
Median hourly rate £14.40 £17.00 £17.22
Median % change year-on-year -15.29% -1.28% -0.29%
75th Percentile £14.60 £17.86 £18.75
90th Percentile £17.72 £18.00 £21.10
England median hourly rate £16.00 £17.00 £16.00
% change year-on-year -5.88% +6.25% +3.23%

All Contract IT Job Vacancies
North West

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the North West with a recognized job title 2,012 2,249 2,648
% of contract IT jobs with a recognized job title 92.17% 93.51% 92.39%
Number of daily rates quoted 1,328 1,229 1,807
10th Percentile £268 £273 £272
25th Percentile £375 £394 £400
Median daily rate (50th Percentile) £450 £490 £500
Median % change year-on-year -8.16% -2.00% +4.17%
75th Percentile £575 £576 £594
90th Percentile £680 £672 £674
England median daily rate £510 £525 £545
% change year-on-year -2.86% -3.67% -0.91%
Number of hourly rates quoted 162 159 163
10th Percentile £13.00 £15.50 £16.04
25th Percentile £17.30 £18.00 £17.75
Median hourly rate £25.15 £37.00 £30.54
Median % change year-on-year -32.03% +21.15% +31.07%
75th Percentile £47.12 £55.52 £46.18
90th Percentile £69.86 £74.37 £65.00
England median hourly rate £25.15 £45.00 £45.00
% change year-on-year -44.11% - +73.08%

Service Desk Analyst
Job Vacancy Trend in the North West

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Service Desk Analyst in the North West

Service Desk Analyst
Daily Rate Trend in the North West

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in the North West.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in the North West

Service Desk Analyst
Hourly Rate Trend in the North West

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in the North West.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in the North West

Service Desk Analyst
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the North West region over the 6 months to 26 September 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Manchester +4 13 £145 -36.87% 8
Cheshire -8 10 £169 -23.30% 3
Merseyside -9 1 - - 6
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 26 September 2025, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region featuring Service Desk Analyst in the job title.

1 13 (54.17%) Customer Service
2 8 (33.33%) Social Skills
2 8 (33.33%) Windows
3 7 (29.17%) Problem-Solving
4 5 (20.83%) Public Sector
4 5 (20.83%) ITIL
4 5 (20.83%) Microsoft
5 4 (16.67%) ITSM
5 4 (16.67%) NHS
5 4 (16.67%) Migration
5 4 (16.67%) Security Cleared
5 4 (16.67%) Enterprise Software
6 3 (12.50%) Microsoft 365
6 3 (12.50%) SC Cleared
6 3 (12.50%) A+ Certification
6 3 (12.50%) Legal
7 2 (8.33%) SLA
7 2 (8.33%) Active Directory
7 2 (8.33%) Microsoft Certification
7 2 (8.33%) CRM
7 2 (8.33%) SCCM
7 2 (8.33%) Degree
7 2 (8.33%) Ivanti
7 2 (8.33%) Continuous Improvement
7 2 (8.33%) Windows 10
7 2 (8.33%) Onboarding
8 1 (4.17%) Multi-Factor Authentication
8 1 (4.17%) Looker
8 1 (4.17%) ITIL Foundation Certificate
8 1 (4.17%) GCP

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.17%) SharePoint
Applications
1 1 (4.17%) Microsoft Office
Cloud Services
1 3 (12.50%) Microsoft 365
2 1 (4.17%) GCP
2 1 (4.17%) Google Workspace
Communications & Networking
1 1 (4.17%) VoIP
Database & Business Intelligence
1 1 (4.17%) Looker
General
1 8 (33.33%) Social Skills
2 5 (20.83%) Public Sector
3 3 (12.50%) Legal
4 1 (4.17%) Military
Miscellaneous
1 4 (16.67%) Enterprise Software
1 4 (16.67%) NHS
2 2 (8.33%) Onboarding
3 1 (4.17%) Smartphone
Operating Systems
1 8 (33.33%) Windows
2 2 (8.33%) Windows 10
3 1 (4.17%) Android
3 1 (4.17%) Apple iOS
3 1 (4.17%) Mac OS
Processes & Methodologies
1 13 (54.17%) Customer Service
2 7 (29.17%) Problem-Solving
3 5 (20.83%) ITIL
4 4 (16.67%) ITSM
4 4 (16.67%) Migration
5 2 (8.33%) Continuous Improvement
5 2 (8.33%) CRM
6 1 (4.17%) Asset Management
6 1 (4.17%) Knowledge Management
6 1 (4.17%) Multi-Factor Authentication
6 1 (4.17%) Problem Management
6 1 (4.17%) Service Management
Qualifications
1 4 (16.67%) Security Cleared
2 3 (12.50%) A+ Certification
2 3 (12.50%) SC Cleared
3 2 (8.33%) Degree
3 2 (8.33%) Microsoft Certification
4 1 (4.17%) ITIL Certification
4 1 (4.17%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 2 (8.33%) SLA
System Software
1 2 (8.33%) Active Directory
Systems Management
1 2 (8.33%) SCCM
2 1 (4.17%) Microsoft Intune
Vendors
1 5 (20.83%) Microsoft
2 2 (8.33%) Ivanti
3 1 (4.17%) Google