Period
to 18 February 2020

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 18 February 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
England > North West
6 months to
18 Feb 2020
Same period 2019 Same period 2018
Rank 69 36 87
Rank change year-on-year -33 +51 -35
Contract jobs citing CRM 126 317 128
As % of all contract IT jobs advertised in the North West 2.73% 5.56% 2.42%
As % of the Processes & Methodologies category 3.28% 6.53% 2.86%
Number of daily rates quoted 84 219 76
North West median daily rate £450 £450 £425
Median daily rate % change year-on-year - +5.88% +6.25%
10th Percentile £291 £313 £263
90th Percentile £569 £588 £575
England median daily rate £475 £454 £450
% change year-on-year +4.63% +0.89% +4.65%
Number of hourly rates quoted 0 4 0
North West median hourly rate - £16.50 -
England median hourly rate £21.50 £21.50 £18.75
% change year-on-year - +14.67% -31.82%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Contract vacancies with a requirement for process or methodology skills 3,844 4,857 4,481
As % of all contract IT jobs advertised in the North West 83.15% 85.14% 84.87%
Number of daily rates quoted 2,409 3,096 2,888
North West median daily rate £425 £425 £410
Median daily rate % change year-on-year - +3.66% +2.50%
10th Percentile £250 £269 £250
90th Percentile £600 £600 £600
England median daily rate £475 £475 £450
% change year-on-year - +5.56% +3.45%
Number of hourly rates quoted 176 250 221
North West median hourly rate £25.75 £24.42 £24.56
Median hourly rate % change year-on-year +5.47% -0.59% -1.76%
10th Percentile £12.25 £12.88 £12.00
90th Percentile £53.75 £48.75 £55.00
England median hourly rate £22.74 £23.75 £24.00
% change year-on-year -4.27% -1.04% -1.80%

CRM
Job Vacancy Trend in the North West

Job postings citing CRM as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for CRM in the North West

CRM
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM in the North West.

Contractor daily rate trend for CRM in the North West

CRM
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing CRM in the North West over the 6 months to 18 February 2020.

Contractor daily rate histogram for CRM in the North West

CRM
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM in the North West.

Contractor hourly rate trend for CRM in the North West

CRM
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the North West region over the 6 months to 18 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester 0 58 £394 -12.50% 51
Cheshire +5 40 £469 +7.14% 23
Lancashire -20 13 £275 -36.05% 15
Merseyside -27 13 £450 -3.74% 11
CRM
England

For the 6 months to 18 February 2020, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region with a requirement for CRM.

1 71 (56.35%) Dynamics CRM
2 53 (42.06%) Microsoft
3 49 (38.89%) Dynamics 365
4 45 (35.71%) Agile Software Development
5 36 (28.57%) Azure
6 35 (27.78%) C#
7 34 (26.98%) .NET
8 31 (24.60%) JavaScript
9 29 (23.02%) SharePoint
10 28 (22.22%) Java
11 27 (21.43%) Power Platform
12 26 (20.63%) Power BI
12 26 (20.63%) Case Management
12 26 (20.63%) SQL Server Integration Services
12 26 (20.63%) SQL Server Reporting Services
13 25 (19.84%) Kanban
13 25 (19.84%) ASP.NET
13 25 (19.84%) Scrum
14 23 (18.25%) Workflow
14 23 (18.25%) Azure Functions
14 23 (18.25%) Serverless
15 21 (16.67%) Public Sector
15 21 (16.67%) Office 365
16 19 (15.08%) SQL
17 16 (12.70%) Business Intelligence
17 16 (12.70%) Creative Thinking
18 15 (11.90%) DevOps
18 15 (11.90%) Salesforce.com
19 14 (11.11%) BDD
19 14 (11.11%) SQL Server

CRM
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (23.02%) SharePoint
2 4 (3.17%) IIS
3 2 (1.59%) Anypoint
4 1 (0.79%) Apache
4 1 (0.79%) BizTalk Server
4 1 (0.79%) CMS
4 1 (0.79%) Moodle
4 1 (0.79%) SharePoint 2013
4 1 (0.79%) Umbraco
Applications
1 5 (3.97%) Microsoft Office
2 4 (3.17%) Microsoft Project
3 2 (1.59%) Microsoft Excel
Business Applications
1 71 (56.35%) Dynamics CRM
2 7 (5.56%) SAP Oil and Gas
3 6 (4.76%) Oracle EBS
3 6 (4.76%) Siebel CRM
4 5 (3.97%) Salesforce.com CRM
5 4 (3.17%) SAP CRM
6 2 (1.59%) Dynamics NAV
6 2 (1.59%) SAP ERP
7 1 (0.79%) SAP EWM
Cloud Services
1 49 (38.89%) Dynamics 365
2 36 (28.57%) Azure
3 27 (21.43%) Power Platform
4 23 (18.25%) Azure Functions
4 23 (18.25%) Serverless
5 21 (16.67%) Office 365
6 4 (3.17%) AWS
7 2 (1.59%) Cloud Computing
7 2 (1.59%) Force.com
7 2 (1.59%) Heroku
7 2 (1.59%) Oracle Service Cloud
7 2 (1.59%) Salesforce Service Cloud
8 1 (0.79%) Azure Data Factory
8 1 (0.79%) Google Analytics
8 1 (0.79%) SaaS
Communications & Networking
1 2 (1.59%) Internet
2 1 (0.79%) WebEx
Database & Business Intelligence
1 26 (20.63%) Power BI
1 26 (20.63%) SQL Server Integration Services
1 26 (20.63%) SQL Server Reporting Services
2 14 (11.11%) SQL Server
3 7 (5.56%) Oracle Database
4 6 (4.76%) Oracle BI EE
4 6 (4.76%) Oracle8/8i Database
4 6 (4.76%) Oracle9i Database
5 5 (3.97%) Data Warehouse
6 4 (3.17%) IBM InfoSphere
6 4 (3.17%) SAP HANA
7 2 (1.59%) Big Data
7 2 (1.59%) MySQL
7 2 (1.59%) SQL Server 2016
7 2 (1.59%) SQL Server Analysis Services
8 1 (0.79%) Azure SQL Database
8 1 (0.79%) Cosmos DB
8 1 (0.79%) Data Lake
8 1 (0.79%) SQL Server 2012
8 1 (0.79%) SQL Server 2014
Development Applications
1 5 (3.97%) Visual Studio
2 3 (2.38%) Axure RP
3 2 (1.59%) Git (software)
3 2 (1.59%) git-flow
3 2 (1.59%) SQL Server Management Studio (SSMS)
3 2 (1.59%) Team Foundation Server
3 2 (1.59%) Visual Studio Team System
4 1 (0.79%) ClearCase
4 1 (0.79%) JIRA
4 1 (0.79%) Pivotal Tracker
4 1 (0.79%) Selenium
General
1 21 (16.67%) Public Sector
2 14 (11.11%) Finance
3 7 (5.56%) Manufacturing
4 5 (3.97%) Banking
4 5 (3.97%) Marketing
5 4 (3.17%) Retail
6 2 (1.59%) Brand Awareness
7 1 (0.79%) Legal
7 1 (0.79%) Pharmaceutical
Job Titles
1 48 (38.10%) Developer
2 18 (14.29%) Consultant
3 15 (11.90%) Analyst
3 15 (11.90%) CRM Developer
4 13 (10.32%) Microsoft Developer
5 12 (9.52%) Project Manager
6 11 (8.73%) Architect
6 11 (8.73%) Dynamics CRM Developer
7 8 (6.35%) Solutions Architect
8 7 (5.56%) Functional Consultant
9 6 (4.76%) Business Analyst
9 6 (4.76%) CRM Analyst
9 6 (4.76%) CRM Consultant
9 6 (4.76%) Office 365 Developer
9 6 (4.76%) SAP Manager
9 6 (4.76%) SAP Project Manager
10 5 (3.97%) Dynamics CRM Consultant
10 5 (3.97%) Office 365 Consultant
10 5 (3.97%) Salesforce Architect
10 5 (3.97%) Salesforce Solution Architect
Libraries, Frameworks & Software Standards
1 34 (26.98%) .NET
2 25 (19.84%) ASP.NET
3 4 (3.17%) HTML
4 3 (2.38%) CSS
4 3 (2.38%) Web Services
5 2 (1.59%) .NET Framework
5 2 (1.59%) AngularJS
5 2 (1.59%) jQuery
5 2 (1.59%) Middleware
5 2 (1.59%) Node.js
5 2 (1.59%) RESTful
5 2 (1.59%) XML
6 1 (0.79%) ASP.NET MVC
6 1 (0.79%) ASP.NET Web Forms
6 1 (0.79%) Entity Framework
6 1 (0.79%) JSON
6 1 (0.79%) React
6 1 (0.79%) REST
6 1 (0.79%) Twitter Bootstrap
6 1 (0.79%) Vue.js
Miscellaneous
1 7 (5.56%) Life Science
1 7 (5.56%) User Experience
2 5 (3.97%) Analytical Skills
2 5 (3.97%) Management Information System
3 3 (2.38%) Data Structures
3 3 (2.38%) Enterprise Software
3 3 (2.38%) Greenfield Project
4 2 (1.59%) Biotechnology
4 2 (1.59%) Mobile App
4 2 (1.59%) Smart Meter
4 2 (1.59%) Virtual Team
5 1 (0.79%) Mashup
5 1 (0.79%) Self-Motivation
5 1 (0.79%) VLE
Operating Systems
1 2 (1.59%) Android
1 2 (1.59%) Apple iOS
1 2 (1.59%) Windows
1 2 (1.59%) Windows Server
2 1 (0.79%) Windows Server 2012
Processes & Methodologies
1 45 (35.71%) Agile Software Development
2 26 (20.63%) Case Management
3 25 (19.84%) Kanban
3 25 (19.84%) Scrum
4 23 (18.25%) Workflow
5 16 (12.70%) Business Intelligence
5 16 (12.70%) Creative Thinking
6 15 (11.90%) DevOps
7 14 (11.11%) BDD
7 14 (11.11%) TDD
8 13 (10.32%) Web Application Development
9 12 (9.52%) Static Code Analysis
10 11 (8.73%) Migration
10 11 (8.73%) QA Automation
11 10 (7.94%) Architectural Design
11 10 (7.94%) Code Optimisation
11 10 (7.94%) ERP
11 10 (7.94%) Problem-Solving
11 10 (7.94%) Secure Coding
12 9 (7.14%) Unit Testing
Programming Languages
1 35 (27.78%) C#
2 31 (24.60%) JavaScript
3 28 (22.22%) Java
4 19 (15.08%) SQL
5 2 (1.59%) PL/SQL
5 2 (1.59%) T-SQL
6 1 (0.79%) PowerShell
6 1 (0.79%) VB
Qualifications
1 11 (8.73%) BPSS Clearance
2 10 (7.94%) DBS Check
3 9 (7.14%) Security Cleared
4 8 (6.35%) SC Cleared
5 5 (3.97%) Degree
6 2 (1.59%) ITIL Certification
6 2 (1.59%) Microsoft Certification
7 1 (0.79%) ACCA
7 1 (0.79%) CAPM
7 1 (0.79%) PMI Certification
7 1 (0.79%) PMP
7 1 (0.79%) PRINCE2 Certification
Quality Assurance & Compliance
1 12 (9.52%) QA
2 7 (5.56%) GDPR
3 5 (3.97%) SLA
4 2 (1.59%) ISO/IEC 20000
5 1 (0.79%) PMO
Systems Management
1 2 (1.59%) Kubernetes
Vendors
1 53 (42.06%) Microsoft
2 15 (11.90%) Salesforce.com
3 12 (9.52%) Oracle
3 12 (9.52%) SAP
4 8 (6.35%) Siebel
5 7 (5.56%) Citrix
5 7 (5.56%) IBM
6 6 (4.76%) Informatica
6 6 (4.76%) OpenText
7 5 (3.97%) Tableau
8 4 (3.17%) Talend
9 3 (2.38%) hybris
9 3 (2.38%) Salesforce Marketing Cloud
10 2 (1.59%) Amdocs
10 2 (1.59%) MuleSoft
11 1 (0.79%) Cadence
11 1 (0.79%) Cognos
11 1 (0.79%) Google
11 1 (0.79%) Northgate
11 1 (0.79%) ServiceNow