Period
to 16 January 2019

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 16 January 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
England > North West
6 months to
16 Jan 2019
Same period 2018 Same period 2017
Rank 40 82 57
Rank change year-on-year +42 -25 -2
Contract jobs citing CRM 281 139 225
As % of all contract IT jobs advertised in the North West 4.97% 2.56% 3.67%
As % of the Processes & Methodologies category 5.94% 3.07% 4.28%
Number of daily rates quoted 193 80 181
North West median daily rate £450 £420 £400
Median daily rate % change year-on-year +7.14% +5.00% -3.61%
10th Percentile £308 £236 £301
90th Percentile £588 £598 £550
England median daily rate £450 £438 £425
% change year-on-year +2.86% +2.94% +1.19%
Number of hourly rates quoted 4 0 7
North West median hourly rate £16.50 - £12.50
10th Percentile £13.33 - £11.00
90th Percentile £44.13 - £28.00
England median hourly rate £22.00 £19.00 £28.50
% change year-on-year +15.79% -33.33% +42.50%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Contract vacancies with a requirement for process or methodology skills 4,729 4,535 5,253
As % of all contract IT jobs advertised in the North West 83.63% 83.36% 85.76%
Number of daily rates quoted 2,993 2,945 3,398
North West median daily rate £413 £403 £400
Median daily rate % change year-on-year +2.61% +0.63% -
10th Percentile £263 £258 £256
90th Percentile £588 £600 £575
England median daily rate £475 £450 £430
% change year-on-year +5.56% +4.65% +1.18%
Number of hourly rates quoted 264 207 160
North West median hourly rate £23.65 £21.78 £21.52
Median hourly rate % change year-on-year +8.59% +1.20% -28.62%
10th Percentile £12.88 £12.05 £11.23
90th Percentile £49.08 £50.15 £51.84
England median hourly rate £23.50 £23.26 £23.75
% change year-on-year +1.04% -2.07% +5.56%

CRM
Job Vacancy Trend in the North West

Job postings citing CRM as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for CRM in the North West

CRM
Contractor Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing CRM in the North West.

Contractor daily rate trend for CRM in the North West

CRM
Contractor Daily Rate Histogram in the North West

The daily rate distribution of IT jobs citing CRM in the North West over the 6 months to 16 January 2019.

Contractor daily rate histogram for CRM in the North West

CRM
Contractor Hourly Rate Trend in the North West

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing CRM in the North West.

Contractor hourly rate trend for CRM in the North West

CRM
Contractor Hourly Rate Histogram in the North West

The hourly rate distribution of IT jobs citing CRM in the North West over the 6 months to 16 January 2019.

Contractor hourly rate histogram for CRM in the North West

CRM
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the North West region over the 6 months to 16 January 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +19 100 £450 +5.88% 65
Lancashire +25 64 £438 +105.88% 5
Merseyside +34 54 £475 +46.15% 16
Cheshire +2 42 £438 +25.00% 24
Cumbria - 1 - -
CRM
England

For the 6 months to 16 January 2019, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region with a requirement for CRM.

1 210 (74.73%) Dynamics CRM
2 148 (52.67%) Microsoft
3 128 (45.55%) C#
4 122 (43.42%) .NET
5 103 (36.65%) Dynamics 365
6 97 (34.52%) Agile Software Development
7 56 (19.93%) Continuous Integration
8 52 (18.51%) Test Automation
9 51 (18.15%) SQL
10 50 (17.79%) Workflow
11 44 (15.66%) SQL Server
12 43 (15.30%) Microsoft Azure
13 39 (13.88%) Case Management
13 39 (13.88%) JavaScript
14 38 (13.52%) SharePoint
15 36 (12.81%) CSS
15 36 (12.81%) TDD
15 36 (12.81%) DevOps
16 35 (12.46%) Finance
17 34 (12.10%) Visual Studio
18 33 (11.74%) HTML
19 32 (11.39%) Scrum
20 31 (11.03%) Web Services
21 30 (10.68%) SOAP
22 29 (10.32%) Selenium
22 29 (10.32%) Continuous Deployment
23 27 (9.61%) ITIL
24 26 (9.25%) Stakeholder Management
24 26 (9.25%) CMS
25 25 (8.90%) Service Management

CRM
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 38 (13.52%) SharePoint
2 26 (9.25%) CMS
3 15 (5.34%) BizTalk Server
4 13 (4.63%) Umbraco
5 7 (2.49%) Drupal
6 3 (1.07%) Exchange Server 2010
6 3 (1.07%) Exchange Server 2013
6 3 (1.07%) IIS
6 3 (1.07%) MS Exchange
7 2 (0.71%) SAS
8 1 (0.36%) K2 blackpearl
8 1 (0.36%) SugarCRM
8 1 (0.36%) WebSphere
Applications
1 15 (5.34%) Microsoft Office
2 3 (1.07%) Microsoft Excel
3 1 (0.36%) Microsoft Project
Business Applications
1 210 (74.73%) Dynamics CRM
2 3 (1.07%) Dynamics AX
2 3 (1.07%) Oracle EBS
3 2 (0.71%) Elite 3E
3 2 (0.71%) OPENHousing
3 2 (0.71%) Oracle CRM
3 2 (0.71%) Oracle ERP
3 2 (0.71%) Oracle Financials
4 1 (0.36%) Dynamics NAV
4 1 (0.36%) Salesforce.com CRM
4 1 (0.36%) SAP CRM
Cloud Services
1 103 (36.65%) Dynamics 365
2 43 (15.30%) Microsoft Azure
3 22 (7.83%) Office 365
4 10 (3.56%) SaaS
5 8 (2.85%) Azure Active Directory
6 7 (2.49%) Boomi
7 6 (2.14%) Amazon AWS
8 5 (1.78%) Azure Functions
8 5 (1.78%) Serverless
9 3 (1.07%) BrowserStack
10 2 (0.71%) Azure Data Factory
10 2 (0.71%) iPaaS
11 1 (0.36%) IaaS
11 1 (0.36%) PaaS
Communications & Networking
1 4 (1.42%) LAN
2 3 (1.07%) WAN
3 2 (0.71%) Internet
3 2 (0.71%) Skype
3 2 (0.71%) Unified Communications
3 2 (0.71%) VPN
4 1 (0.36%) HTTP
4 1 (0.36%) PBX
4 1 (0.36%) Remote Desktop
Database & Business Intelligence
1 44 (15.66%) SQL Server
2 14 (4.98%) SQL Server Integration Services
3 10 (3.56%) Azure SQL Database
4 7 (2.49%) Power BI
4 7 (2.49%) SQL Server Reporting Services
5 5 (1.78%) EDRMS
6 3 (1.07%) ZAP BI
7 2 (0.71%) BusinessObjects
7 2 (0.71%) SQL Server 2012
7 2 (0.71%) SQL Server 2014
8 1 (0.36%) Big Data
8 1 (0.36%) Data Warehouse
8 1 (0.36%) Geospatial Data
8 1 (0.36%) GIS
8 1 (0.36%) Hadoop
8 1 (0.36%) MySQL
8 1 (0.36%) OLTP
8 1 (0.36%) QlikView
8 1 (0.36%) SQL Server Analysis Services
8 1 (0.36%) SSDT
Development Applications
1 34 (12.10%) Visual Studio
2 29 (10.32%) Selenium
3 16 (5.69%) Jenkins
3 16 (5.69%) Visual Studio Team System
4 15 (5.34%) Git (software)
4 15 (5.34%) JMeter
5 14 (4.98%) Octopus Deploy
5 14 (4.98%) TeamCity
6 13 (4.63%) Bitbucket
6 13 (4.63%) gulp
7 10 (3.56%) JIRA
8 8 (2.85%) Cucumber
8 8 (2.85%) JUnit
9 7 (2.49%) Maven
10 4 (1.42%) Team Foundation Server
11 1 (0.36%) Hudson
11 1 (0.36%) Rational Rose
11 1 (0.36%) SoapUI
General
1 35 (12.46%) Finance
2 16 (5.69%) Billing
3 13 (4.63%) Back Office
4 9 (3.20%) Marketing
5 8 (2.85%) Law
6 6 (2.14%) Banking
6 6 (2.14%) Retail
7 4 (1.42%) Electronics
7 4 (1.42%) Legal
7 4 (1.42%) Manufacturing
7 4 (1.42%) Telecoms
8 2 (0.71%) Local Government
Job Titles
1 127 (45.20%) Developer
2 59 (21.00%) CRM Developer
3 53 (18.86%) Dynamics CRM Developer
4 46 (16.37%) Analyst
4 46 (16.37%) Microsoft Developer
5 27 (9.61%) Consultant
6 25 (8.90%) .NET Developer
7 24 (8.54%) Business Analyst
8 20 (7.12%) CRM Analyst
9 16 (5.69%) Architect
9 16 (5.69%) C# Developer
10 14 (4.98%) CRM Business Analyst
11 13 (4.63%) C# .NET Developer
11 13 (4.63%) Tester
12 12 (4.27%) Azure Developer
13 11 (3.91%) CRM Consultant
13 11 (3.91%) Microsoft Consultant
13 11 (3.91%) Project Manager
14 9 (3.20%) SQL Developer
14 9 (3.20%) Test Analyst
Libraries, Frameworks & Software Standards
1 122 (43.42%) .NET
2 36 (12.81%) CSS
3 33 (11.74%) HTML
4 31 (11.03%) Web Services
5 30 (10.68%) SOAP
6 20 (7.12%) ASP.NET
7 17 (6.05%) .NET Framework
7 17 (6.05%) XML
8 16 (5.69%) AngularJS
9 15 (5.34%) ASP.NET Web API
10 14 (4.98%) RESTful
11 13 (4.63%) REST
12 12 (4.27%) Twitter Bootstrap
13 10 (3.56%) JSON
13 10 (3.56%) Node.js
13 10 (3.56%) XHTML
14 7 (2.49%) Lucene
14 7 (2.49%) WSDL
15 6 (2.14%) ASP.NET MVC
16 5 (1.78%) ASP.NET Web Forms
Miscellaneous
1 22 (7.83%) User Experience
2 10 (3.56%) Management Information System
3 7 (2.49%) Analytical Skills
3 7 (2.49%) Enterprise Software
3 7 (2.49%) Greenfield Project
4 4 (1.42%) Self-Motivation
5 3 (1.07%) Smartphone
6 2 (0.71%) iPhone
6 2 (0.71%) IVR
6 2 (0.71%) NHS
6 2 (0.71%) Social Media
7 1 (0.36%) Clustering
7 1 (0.36%) Data Centre
7 1 (0.36%) Fintech
7 1 (0.36%) iPad
7 1 (0.36%) Mobile App
7 1 (0.36%) Replication
7 1 (0.36%) Smart Meter
Operating Systems
1 12 (4.27%) Windows
2 4 (1.42%) Windows Server
3 3 (1.07%) Windows 10
3 3 (1.07%) Windows 7
3 3 (1.07%) Windows 8
3 3 (1.07%) Windows Phone
3 3 (1.07%) Windows Server 2012
4 1 (0.36%) Android
4 1 (0.36%) Apple iOS
4 1 (0.36%) Linux
Processes & Methodologies
1 97 (34.52%) Agile Software Development
2 56 (19.93%) Continuous Integration
3 52 (18.51%) Test Automation
4 50 (17.79%) Workflow
5 39 (13.88%) Case Management
6 36 (12.81%) DevOps
6 36 (12.81%) TDD
7 32 (11.39%) Scrum
8 29 (10.32%) Continuous Deployment
9 27 (9.61%) ITIL
10 26 (9.25%) Stakeholder Management
11 25 (8.90%) Service Management
12 24 (8.54%) Collaborative Working
13 23 (8.19%) Business Intelligence
14 21 (7.47%) Content Management
15 20 (7.12%) Data Modelling
15 20 (7.12%) Deployment Automation
16 18 (6.41%) MVC
17 17 (6.05%) Continuous Improvement
18 16 (5.69%) Problem-Solving
Programming Languages
1 128 (45.55%) C#
2 51 (18.15%) SQL
3 39 (13.88%) JavaScript
4 21 (7.47%) Java
5 10 (3.56%) Python
6 9 (3.20%) Ruby
6 9 (3.20%) Scala
7 8 (2.85%) T-SQL
8 5 (1.78%) C
8 5 (1.78%) VB.NET
9 4 (1.42%) VBA
10 3 (1.07%) VB
10 3 (1.07%) VB6
11 2 (0.71%) PL/SQL
11 2 (0.71%) PowerShell
11 2 (0.71%) TypeScript
12 1 (0.36%) Bash Shell
12 1 (0.36%) Data Analysis Expressions (DAX)
12 1 (0.36%) PHP
Qualifications
1 11 (3.91%) Degree
1 11 (3.91%) Microsoft Certification
2 7 (2.49%) Security Cleared
3 3 (1.07%) SC Cleared
4 2 (0.71%) BPSS Clearance
4 2 (0.71%) Computer Science Degree
4 2 (0.71%) DBS Check
4 2 (0.71%) PRINCE2 Certification
5 1 (0.36%) BC Cleared
5 1 (0.36%) ITIL Certification
5 1 (0.36%) MCSE
5 1 (0.36%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 17 (6.05%) QA
2 5 (1.78%) Actionable Recommendations
2 5 (1.78%) SLA
3 4 (1.42%) GDPR
4 2 (0.71%) Data Quality
5 1 (0.36%) ISO/IEC 27001
5 1 (0.36%) PMO
System Software
1 12 (4.27%) Active Directory
2 5 (1.78%) Docker
2 5 (1.78%) Virtual Machines
3 3 (1.07%) VMware Infrastructure
4 1 (0.36%) Terminal Services
Systems Management
1 5 (1.78%) Kubernetes
2 2 (0.71%) Oracle Enterprise Manager
3 1 (0.36%) AirWatch
3 1 (0.36%) Systems Management Server (SMS)
Vendors
1 148 (52.67%) Microsoft
2 19 (6.76%) Oracle
3 16 (5.69%) Salesforce.com
4 10 (3.56%) SAP
5 8 (2.85%) Informatica
6 7 (2.49%) Dell
6 7 (2.49%) MuleSoft
7 3 (1.07%) Capita
7 3 (1.07%) Nortel
7 3 (1.07%) Twitter
7 3 (1.07%) VMware
8 2 (0.71%) Intapp
8 2 (0.71%) Pega
8 2 (0.71%) PeopleSoft
8 2 (0.71%) Reuters
8 2 (0.71%) Siebel
8 2 (0.71%) Sitecore
8 2 (0.71%) Tableau
9 1 (0.36%) Facebook
9 1 (0.36%) SmartCo