Period
to 21 September 2020

The following table provides summary statistics for contract job vacancies advertised in the North West with a requirement for CRM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited CRM over the 6 months to 21 September 2020 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Customer Relationship Management (CRM)
England > North West
6 months to
21 Sep 2020
Same period 2019 Same period 2018
Rank 72 68 73
Rank change year-on-year -4 +5 -7
Contract jobs citing CRM 40 147 183
As % of all contract jobs advertised in the North West 2.19% 2.79% 3.08%
As % of the Processes & Methodologies category 2.62% 3.27% 3.65%
Number of daily rates quoted 32 105 109
Median daily rate £425 £450 £438
Median daily rate % change year-on-year -5.56% +2.86% +9.38%
10th Percentile £278 £287 £225
90th Percentile £499 £575 £575
England median daily rate £450 £473 £450
% change year-on-year -4.76% +5.00% +5.88%
Number of hourly rates quoted 1 0 2
Median hourly rate £35.00 - £10.75
England median hourly rate £15.50 £20.00 £17.25
% change year-on-year -22.50% +15.94% -47.73%

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the North West with a requirement for process or methodology skills.

All Process and Methodology Skills
North West
Contract vacancies with a requirement for process or methodology skills 1,526 4,491 5,008
As % of all contract IT jobs advertised in the North West 83.66% 85.14% 84.40%
Number of daily rates quoted 966 2,965 3,151
Median daily rate £425 £425 £400
Median daily rate % change year-on-year - +6.25% -
10th Percentile £250 £263 £263
90th Percentile £600 £588 £575
England median daily rate £475 £475 £465
% change year-on-year - +2.15% +3.33%
Number of hourly rates quoted 88 199 276
Median hourly rate £20.38 £20.50 £22.00
Median hourly rate % change year-on-year -0.61% -6.82% -26.67%
10th Percentile £10.91 £11.82 £11.25
90th Percentile £52.65 £53.75 £51.25
Median hourly rate £35.00 £24.70 £21.00
% change year-on-year +41.73% +17.60% -8.70%

CRM
Job Vacancy Trend in the North West

Job postings citing CRM as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for CRM in the North West

CRM
Contractor Daily Rate Trend in the North West

3-month moving average daily rate quoted in jobs citing CRM in the North West.

Daily rate trend for CRM in the North West

CRM
Daily Rate Histogram in the North West

Daily rate distribution for jobs citing CRM in the North West over the 6 months to 21 September 2020.

Daily rate histogram for CRM in the North West

CRM
Contractor Hourly Rate Trend in the North West

3-month moving average hourly rates quoted in jobs citing CRM in the North West.

Hourly rate trend for CRM in the North West

CRM
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing CRM within the North West region over the 6 months to 21 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +34 18 £425 +9.68% 19
Cheshire +4 12 £425 -12.37%
Lancashire +18 6 £444 +10.94% 7
Merseyside +3 2 - - 2
CRM
England

For the 6 months to 21 September 2020, IT contractor jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the North West region with a requirement for CRM.

1 21 (52.50%) Dynamics CRM
2 17 (42.50%) Microsoft
2 17 (42.50%) JavaScript
3 14 (35.00%) SQL Server
4 13 (32.50%) C#
5 12 (30.00%) CSS
6 11 (27.50%) Web Services
6 11 (27.50%) Agile Software Development
7 10 (25.00%) .NET
7 10 (25.00%) Salesforce.com
8 9 (22.50%) SharePoint
8 9 (22.50%) Windows
8 9 (22.50%) Migration
8 9 (22.50%) Public Sector
9 8 (20.00%) IIS
9 8 (20.00%) Visual Studio
9 8 (20.00%) HTML
9 8 (20.00%) HTTP
10 7 (17.50%) Java
10 7 (17.50%) SQL
10 7 (17.50%) VB.NET
10 7 (17.50%) ASP.NET
10 7 (17.50%) Finance
10 7 (17.50%) Azure
10 7 (17.50%) Test Automation
10 7 (17.50%) REST
10 7 (17.50%) DevOps
11 6 (15.00%) Relational Database
11 6 (15.00%) SQL Server Management Studio (SSMS)
11 6 (15.00%) Business Transformation

CRM
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (22.50%) SharePoint
2 8 (20.00%) IIS
3 5 (12.50%) BizTalk Server
4 1 (2.50%) Oracle SOA Suite
Applications
1 1 (2.50%) Microsoft Office
Business Applications
1 21 (52.50%) Dynamics CRM
2 2 (5.00%) Magento
2 2 (5.00%) Oracle EBS
3 1 (2.50%) Dynamics AX
3 1 (2.50%) Oracle 11i
3 1 (2.50%) Oracle Applications
3 1 (2.50%) Oracle Assets
3 1 (2.50%) Oracle Financials
3 1 (2.50%) Oracle General Ledger
3 1 (2.50%) Oracle Payables
3 1 (2.50%) Oracle Receivables
3 1 (2.50%) Siebel CRM
Cloud Services
1 7 (17.50%) Azure
2 5 (12.50%) AWS
2 5 (12.50%) Boomi
3 4 (10.00%) BrowserStack
3 4 (10.00%) Power Platform
4 3 (7.50%) Dynamics 365
4 3 (7.50%) Logic Apps
5 2 (5.00%) Salesforce Service Cloud
6 1 (2.50%) IaaS
6 1 (2.50%) npm
6 1 (2.50%) Office 365
6 1 (2.50%) PaaS
6 1 (2.50%) Serverless
Communications & Networking
1 8 (20.00%) HTTP
2 5 (12.50%) Remote Desktop
3 4 (10.00%) Internet
4 1 (2.50%) Skype
Database & Business Intelligence
1 14 (35.00%) SQL Server
2 6 (15.00%) Relational Database
3 4 (10.00%) Power BI
3 4 (10.00%) ZAP BI
4 3 (7.50%) SQL Server Reporting Services
5 2 (5.00%) MySQL
5 2 (5.00%) RDBMS
6 1 (2.50%) Data Warehouse
6 1 (2.50%) Oracle BI EE
6 1 (2.50%) Oracle Database
6 1 (2.50%) Oracle8/8i Database
6 1 (2.50%) Oracle9i Database
6 1 (2.50%) SQL Server Integration Services
Development Applications
1 8 (20.00%) Visual Studio
2 6 (15.00%) SQL Server Management Studio (SSMS)
3 5 (12.50%) Jenkins
3 5 (12.50%) Selenium
4 4 (10.00%) Cucumber
4 4 (10.00%) JMeter
4 4 (10.00%) JUnit
4 4 (10.00%) Maven
5 2 (5.00%) JIRA
5 2 (5.00%) PHPUnit
6 1 (2.50%) Hudson
6 1 (2.50%) Octopus Deploy
6 1 (2.50%) Oracle APEX
6 1 (2.50%) Oracle Forms
6 1 (2.50%) Team Foundation Server
6 1 (2.50%) TeamCity
General
1 9 (22.50%) Public Sector
2 7 (17.50%) Finance
3 3 (7.50%) Manufacturing
Job Titles
1 18 (45.00%) Developer
2 9 (22.50%) CRM Developer
3 7 (17.50%) Analyst
3 7 (17.50%) Architect
4 5 (12.50%) Technical Architect
5 4 (10.00%) Tester
6 3 (7.50%) .NET Developer
6 3 (7.50%) CRM Architect
6 3 (7.50%) Dynamics CRM Developer
6 3 (7.50%) QA Tester
6 3 (7.50%) Salesforce Developer
7 2 (5.00%) Consultant
7 2 (5.00%) CRM Analyst
7 2 (5.00%) Head of Technology
7 2 (5.00%) Magento Developer
7 2 (5.00%) Microsoft Developer
7 2 (5.00%) Salesforce Architect
7 2 (5.00%) Salesforce Solution Architect
7 2 (5.00%) Senior Magento Developer
7 2 (5.00%) Test Analyst
Libraries, Frameworks & Software Standards
1 12 (30.00%) CSS
2 11 (27.50%) Web Services
3 10 (25.00%) .NET
4 8 (20.00%) HTML
5 7 (17.50%) ASP.NET
5 7 (17.50%) REST
6 6 (15.00%) JSON
6 6 (15.00%) SOAP
7 4 (10.00%) Gherkin
8 3 (7.50%) Node.js
9 2 (5.00%) phpspec
9 2 (5.00%) RESTful
9 2 (5.00%) Visualforce
10 1 (2.50%) .NET Core
10 1 (2.50%) AngularJS
10 1 (2.50%) ASP.NET Web API
10 1 (2.50%) Entity Framework
10 1 (2.50%) OpenID
10 1 (2.50%) Swagger
10 1 (2.50%) Vue.js
Miscellaneous
1 3 (7.50%) Life Science
2 2 (5.00%) Greenfield Project
3 1 (2.50%) Cloud Native
3 1 (2.50%) Data Centre
3 1 (2.50%) Data Structures
3 1 (2.50%) User Experience
3 1 (2.50%) Video Conferencing
Operating Systems
1 9 (22.50%) Windows
2 6 (15.00%) Windows Server
2 6 (15.00%) Windows Server 2012
3 3 (7.50%) Linux
4 1 (2.50%) Unix
4 1 (2.50%) Windows 7
4 1 (2.50%) Windows 8
Processes & Methodologies
1 11 (27.50%) Agile Software Development
2 9 (22.50%) Migration
3 7 (17.50%) DevOps
3 7 (17.50%) Test Automation
4 6 (15.00%) Business Intelligence
4 6 (15.00%) Business Transformation
4 6 (15.00%) Continuous Integration
5 5 (12.50%) Integration Testing
5 5 (12.50%) Non-Functional Testing
5 5 (12.50%) Problem Management
5 5 (12.50%) Regression Testing
5 5 (12.50%) Test Strategy
6 4 (10.00%) BDD
6 4 (10.00%) Defect Management
6 4 (10.00%) OWASP
6 4 (10.00%) Problem-Solving
6 4 (10.00%) Scaled Agile Framework
6 4 (10.00%) Scrum
6 4 (10.00%) Waterfall
6 4 (10.00%) Web Accessibility
Programming Languages
1 17 (42.50%) JavaScript
2 13 (32.50%) C#
3 7 (17.50%) Java
3 7 (17.50%) SQL
3 7 (17.50%) VB.NET
4 3 (7.50%) Apex Code
5 2 (5.00%) C
5 2 (5.00%) PHP
5 2 (5.00%) SOQL
5 2 (5.00%) T-SQL
6 1 (2.50%) PL/SQL
Qualifications
1 2 (5.00%) BPSS Clearance
2 1 (2.50%) PRINCE2 Practitioner
2 1 (2.50%) SC Cleared
2 1 (2.50%) Security Cleared
Quality Assurance & Compliance
1 4 (10.00%) QA
2 1 (2.50%) SLA
System Software
1 1 (2.50%) Active Directory
1 1 (2.50%) XenApp
Vendors
1 17 (42.50%) Microsoft
2 10 (25.00%) Salesforce.com
3 5 (12.50%) Dell
4 3 (7.50%) Oracle
5 2 (5.00%) Citrix
6 1 (2.50%) IBM
6 1 (2.50%) Informatica
6 1 (2.50%) OpenText
6 1 (2.50%) Pardot
6 1 (2.50%) ServiceNow
6 1 (2.50%) Siebel