Period
to 18 November 2017

The median contractor rate for a Technical Support was £250 per day in advertised job vacancies in the South East during the 6 months to 18 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Technical Support
England > South East
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 314 335 326
Rank change year-on-year +21 -9 -42
Contract jobs requiring a Technical Support 57 50 72
As % of all contract IT jobs advertised in the South East 0.34% 0.30% 0.37%
As % of the Job Titles category 0.36% 0.32% 0.39%
Number of daily rates quoted 27 14 30
South East median daily rate £250 £299 £300
Median daily rate % change year-on-year -16.39% -0.33% +27.66%
10th Percentile £122 £138 £148
90th Percentile £380 £453 £453
England median daily rate £275 £300 £290
% change year-on-year -8.33% +3.45% +23.40%
Number of hourly rates quoted 12 7 15
South East median hourly rate £12.75 £21.50 £17.50
Median hourly rate % change year-on-year -40.70% +22.86% -12.50%
10th Percentile £10.75 £12.40 £11.75
90th Percentile £19.45 £28.75 £23.30
England median hourly rate £14.20 £17.50 £17.00
% change year-on-year -18.86% +2.94% +1.49%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the South East. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
South East
Contract vacancies in the South East with a recognized job title 15783 15735 18560
% of contract IT jobs with a recognized job title 94.53% 94.00% 94.93%
Number of daily rates quoted 9360 9373 10883
South East median daily rate £415 £400 £388
Median daily rate % change year-on-year +3.75% +3.23% +7.64%
10th Percentile £238 £225 £230
90th Percentile £575 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 642 780 923
South East median hourly rate £18.00 £19.50 £18.00
Median hourly rate % change year-on-year -7.69% +8.33% +12.50%
10th Percentile £10.75 £10.25 £10.25
90th Percentile £48.75 £48.75 £47.45
England median hourly rate £18.66 £18.50 £17.89
% change year-on-year +0.84% +3.41% +8.42%

Technical Support
Job Vacancy Trend in the South East

Job postings that featured Technical Support in the job title as a percentage of all IT jobs advertised in the South East.

Job vacancy trend for Technical Support in the South East

Technical Support
Contractor Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Technical Support in the South East.

Contractor daily rate trend for Technical Support in the South East

Technical Support
Contractor Daily Rate Histogram in the South East

The daily rate distribution of IT jobs citing Technical Support in the South East over the 6 months to 18 November 2017.

Contractor daily rate histogram for Technical Support in the South East

Technical Support
Contractor Hourly Rate Trend in the South East

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Technical Support in the South East.

Contractor hourly rate trend for Technical Support in the South East

Technical Support
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Technical Support within the South East region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Thames Valley -1 28 £151 -49.50% 5
Berkshire +12 13 £241 -7.74% 3
Surrey -19 10 £338 -22.41% 4
Buckinghamshire -24 9 £120 -31.43%
Hampshire +13 8 £320 +7.56% 4
Oxfordshire +1 6 £138 -65.56% 2
West Sussex - 5 £275 - 2
Kent -10 3 £365 +53.68% 3
Middlesex +7 2 £300 +150.00%
Technical Support
England

Technical Support Skill Set
Top 30 Co-occurring IT Skills in the South East

For the 6 months to 18 November 2017, Technical Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring Technical Support in the job title.

1 40 (70.18%) Windows
2 32 (56.14%) Active Directory
3 19 (33.33%) Office 365
4 18 (31.58%) Windows Server
5 17 (29.82%) Windows Server 2008
6 15 (26.32%) Windows 10
6 15 (26.32%) VMware
6 15 (26.32%) Microsoft
7 13 (22.81%) MS Exchange
7 13 (22.81%) Windows Server 2012
7 13 (22.81%) Windows 7
8 11 (19.30%) SQL
9 10 (17.54%) Microsoft Certification
10 9 (15.79%) IIS
10 9 (15.79%) Microsoft Office
10 9 (15.79%) VMware Infrastructure
11 8 (14.04%) Finance
12 7 (12.28%) Banking
12 7 (12.28%) McAfee
12 7 (12.28%) Firewall
12 7 (12.28%) WAN
12 7 (12.28%) Linux
12 7 (12.28%) Cisco
12 7 (12.28%) HP
12 7 (12.28%) Unix
12 7 (12.28%) PowerShell
12 7 (12.28%) VMware ESXi
12 7 (12.28%) Windows 8
13 6 (10.53%) SLA
13 6 (10.53%) Citrix

Technical Support Skill Set
Co-occurring IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (22.81%) MS Exchange
2 9 (15.79%) IIS
3 5 (8.77%) JBoss
3 5 (8.77%) Skype for Business
3 5 (8.77%) WildFly
4 3 (5.26%) SharePoint
5 2 (3.51%) Apache
6 1 (1.75%) Exchange Server 2010
6 1 (1.75%) nginx
6 1 (1.75%) WebSphere
Applications
1 9 (15.79%) Microsoft Office
Cloud Services
1 19 (33.33%) Office 365
2 4 (7.02%) Azure Active Directory
2 4 (7.02%) Microsoft Azure
3 3 (5.26%) Mimecast
Communications & Networking
1 7 (12.28%) Firewall
1 7 (12.28%) WAN
2 6 (10.53%) LAN
3 5 (8.77%) LDAP
3 5 (8.77%) SAN
4 4 (7.02%) DNS
4 4 (7.02%) SSH
5 3 (5.26%) DHCP
5 3 (5.26%) VLAN
6 2 (3.51%) Internet
6 2 (3.51%) TCP/IP
6 2 (3.51%) VoIP
6 2 (3.51%) Wireless
7 1 (1.75%) HTTP
7 1 (1.75%) Skype
7 1 (1.75%) SMTP
7 1 (1.75%) SNMP
7 1 (1.75%) VPN
7 1 (1.75%) WLAN
Database & Business Intelligence
1 6 (10.53%) SQL Server
2 2 (3.51%) Big Data
3 1 (1.75%) Data Warehouse
3 1 (1.75%) Electronic Patient Records
3 1 (1.75%) MongoDB
3 1 (1.75%) MS Access
3 1 (1.75%) Oracle Database
General
1 8 (14.04%) Finance
2 7 (12.28%) Banking
3 4 (7.02%) Publishing
4 1 (1.75%) Automotive
4 1 (1.75%) Electronics
4 1 (1.75%) Manufacturing
4 1 (1.75%) Marketing
4 1 (1.75%) Retail
4 1 (1.75%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (8.77%) Middleware
1 5 (8.77%) Web Services
2 4 (7.02%) HTML
3 1 (1.75%) 802.1X
3 1 (1.75%) IBM Integration Bus
Miscellaneous
1 5 (8.77%) Client/Server
2 2 (3.51%) Analytical Skills
2 2 (3.51%) EPoS
2 2 (3.51%) Management Information System
2 2 (3.51%) NHS
3 1 (1.75%) Blackberry
3 1 (1.75%) Distributed Denial-of-Service
3 1 (1.75%) Mainframe
3 1 (1.75%) Smartphone
3 1 (1.75%) Social Media
3 1 (1.75%) Video Conferencing
Operating Systems
1 40 (70.18%) Windows
2 18 (31.58%) Windows Server
3 17 (29.82%) Windows Server 2008
4 15 (26.32%) Windows 10
5 13 (22.81%) Windows 7
5 13 (22.81%) Windows Server 2012
6 7 (12.28%) Linux
6 7 (12.28%) Unix
6 7 (12.28%) Windows 8
7 4 (7.02%) Windows Server 2003
8 3 (5.26%) Windows XP
9 2 (3.51%) Android
9 2 (3.51%) Solaris
10 1 (1.75%) Apple iOS
10 1 (1.75%) Mac OS X
10 1 (1.75%) Windows Phone
Processes & Methodologies
1 5 (8.77%) Network Management
2 4 (7.02%) Capacity Management
2 4 (7.02%) ITIL
2 4 (7.02%) Service Management
3 3 (5.26%) Configuration Management
3 3 (5.26%) Information Security
3 3 (5.26%) Line Management
3 3 (5.26%) Problem Management
4 2 (3.51%) Break/Fix
4 2 (3.51%) Change Management
4 2 (3.51%) Data Protection
4 2 (3.51%) Disaster Recovery
4 2 (3.51%) Mobile Device Management
4 2 (3.51%) Performance Tuning
4 2 (3.51%) Proactive Monitoring
4 2 (3.51%) Service Delivery
5 1 (1.75%) Biometrics
5 1 (1.75%) Information Security Management
5 1 (1.75%) ITSM
5 1 (1.75%) Security Management
Programming Languages
1 11 (19.30%) SQL
2 7 (12.28%) PowerShell
3 5 (8.77%) Java
4 2 (3.51%) Perl
5 1 (1.75%) C
5 1 (1.75%) JavaScript
5 1 (1.75%) Shell Script
5 1 (1.75%) VBScript
Qualifications
1 10 (17.54%) Microsoft Certification
2 6 (10.53%) MCSE
3 4 (7.02%) SC Cleared
3 4 (7.02%) Security Cleared
4 3 (5.26%) Cisco Certification
4 3 (5.26%) MCP
4 3 (5.26%) MCSA
5 2 (3.51%) CCNA
5 2 (3.51%) MCITP
6 1 (1.75%) A+ Certification
6 1 (1.75%) CCDP
6 1 (1.75%) CCIE
6 1 (1.75%) CCNP
6 1 (1.75%) DBS Check
Quality Assurance & Compliance
1 6 (10.53%) SLA
2 3 (5.26%) Data Quality
3 2 (3.51%) GDPR
4 1 (1.75%) QA
System Software
1 32 (56.14%) Active Directory
2 9 (15.79%) VMware Infrastructure
3 7 (12.28%) VMware ESXi
4 4 (7.02%) BitLocker
5 3 (5.26%) Hyper-V
5 3 (5.26%) XenServer
6 2 (3.51%) ProxySG
6 2 (3.51%) Sendmail
7 1 (1.75%) Squid
7 1 (1.75%) vSphere
Systems Management
1 4 (7.02%) NetBackup
2 3 (5.26%) SCCM
3 1 (1.75%) Backup Exec
3 1 (1.75%) Cisco Prime
3 1 (1.75%) Stealthwatch
3 1 (1.75%) TrustSec
3 1 (1.75%) WSUS
Vendors
1 15 (26.32%) Microsoft
1 15 (26.32%) VMware
2 7 (12.28%) Cisco
2 7 (12.28%) HP
2 7 (12.28%) McAfee
3 6 (10.53%) Citrix
4 4 (7.02%) Dell
4 4 (7.02%) Symantec
4 4 (7.02%) Veritas
5 3 (5.26%) Apple
5 3 (5.26%) Draytek
5 3 (5.26%) Red Hat
5 3 (5.26%) SonicWALL
6 2 (3.51%) Hitachi
6 2 (3.51%) Juniper
6 2 (3.51%) Kaseya
6 2 (3.51%) MobileIron
6 2 (3.51%) Palo Alto
6 2 (3.51%) Proofpoint
6 2 (3.51%) ServiceNow