1 to 25 of 39 ITSM Jobs in the Thames Valley

resolved within agreed service levels. Review and approve root cause analysis reports and corrective action plans for operational incidents. Ensure compliance with IT service management processes including Change Management, Capacity Management, and Availability Management. Manage telecom operational budgets, ensuring cost control, forecasting, accruals, and financial reporting activities are completed accurately. ...

experience in support of Government procurement through Competitive Tender and/or Framework agreement is highly desirable. Experience with implementing and managing ServiceNow for ITSM, ITAM, and SPM. Familiarity with MoD IS standards and regulatory requirements. Knowledge of Agile and Scrum methodologies. Bid Delivery in alignment to the IBAP process. ...

troubleshooting printer hardware and software issues Strong customer service and communication skills Ability to prioritise and manage workloads effectively Experience using IT service management (ITSM) and ticketing systems Relevant IT support experience Desirable Experience with PaperCut, uniFLOW, Equitrac or similar print management platforms Knowledge of Microsoft 365, Azure and cloud ...

projects and managing external suppliers. Key Skills Infrastructure architecture and solution design R&D and laboratory systems support Project delivery and stakeholder management IT service management and operational excellence Cybersecurity and compliance Vendor and supplier management Continuous improvement and automation Strong communication and leadership skills Preferred Certifications ITIL Foundation PRINCE2 ...

Recruiting, Onboarding, Learning, Platform or another relevant module. Additional qualifications in SAP Integration Suite, SAP Activate, project management, Agile delivery, enterprise architecture or IT service management are desirable. #J-18808-Ljbffr ...

supply chain teams Degree in Engineering, Computer Science or a related discipline Project Management qualification (APM, PRINCE2 or equivalent) or equivalent experience IT Service Management knowledge (ITIL or similar) Desirable API integration, middleware or event-driven architectures Interoperability and systems integration Cyber Security and secure engineering environments Cloud or enterprise ...

ServiceNow initiatives, bringing together technical teams, service operations, business stakeholders and third party suppliers. What you'll be doing: Leading ServiceNow delivery across ITSM, ITOM, EAM, FSM and CSM Driving integration with enterprise systems, tools and data Bringing technology and business change together to deliver lasting adoption Leading multidisciplinary teams ...

Strong expertise in platform customization, integration, and workflow automation. Technical Skills ServiceNow Modules Experience in one or more of the following: IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) Service Catalog Employee Center/HR Service Delivery (HRSD) Customer Service Management (CSM) Governance, Risk & Compliance ...

including switches, routers, servers and cabling. Creating and maintaining knowledge base articles and standard operating procedures. Working to agreed service levels and recognised IT service management practices. Travelling periodically to other company sites to provide hands-on IT support. About You We're looking for someone with at least ...

configurations, testing, deployments and technical improvements. Good knowledge of cyber security administration, access management, vulnerability remediation and technical controls. A solid understanding of IT service management, including incident, problem, change and service management. Experience leading and developing technical or systems teams, with a genuine interest in coaching others and building ...

incident management or service operations . Experience coordinating multiple teams during complex or high‐impact incidents. Strong understanding of SOC, NOC, infrastructure and IT service management environments . Experience operating in a 24/7 environment. Excellent stakeholder management skills, including the ability to brief senior leadership. Strong decision‐making ...

urgent tasks, configure and debug mid-tier software, manage container-based applications, and develop tools for SAS and third-party software. Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content. Exceptional customer service ...

principles. Excellent communication skills with the ability to engage confidently at both technical and senior stakeholder level. Experience of using ServiceNow or another enterprise ITSM platform. A calm, organised approach with excellent decision-making skills. Flexibility to support an operational shift or on-call rota where required. What ...

virtualisation, storage, and security. Experience with security vulnerability management and remediation. Experience administrating Microsoft environments such as Windows Server and SQL Server. Familiarity with ITSM tooling and service desk processes. Experience working within or toward ISO 27001 and/or Cyber Essentials Plus certified environments. Excellent collaboration and communication skills. ...

stakeholders to ensure delivery is coordinated and aligned to organisational priorities. The scope of the project includes: Leading delivery of ServiceNow modules such as ITSM, ITOM, EAM, FSM, and CSMManaging integration of ServiceNow with existing enterprise tooling and data sourcesCoordinating delivery across platform teams, service operations, architecture, and security stakeholdersEmbedding ...

detail and proactive problem-solving approach. Desirable Experience Experience supporting supplier exits, contract transitions, or vendor offboarding activities. Retail industry experience. Knowledge of IT service management, infrastructure, or technology delivery environments. This is an excellent opportunity to join a high-profile programme and play a key role in delivering ...

networking fundamentals, including TCP/IP, Wi-Fi and basic connectivity troubleshooting Experience supporting printers, peripherals and associated end-user equipment Familiarity with IT service management, ticketing systems and working within defined SLAs Ability to accurately record diagnostic findings, repairs, replacement parts and technical resolutions ...

networking fundamentals, including TCP/IP, Wi-Fi and basic connectivity troubleshooting Experience supporting printers, peripherals and associated end-user equipment Familiarity with IT service management, ticketing systems and working within defined SLAs Ability to accurately record diagnostic findings, repairs, replacement parts and technical resolutions ...

Specialist to support a critical government client in Milton Keynes. The role designs and transitions services into a 24x7 NOC, aligning with ITIL and ITSM best practice. You will define the service operating model, develop SDPs, outline 2nd/3rd line requirements, and collaborate with stakeholders to translate business needs ...

Business Development Representative IT Services Location: Reading, Berkshire Office-based Type: Permanent, Full-time Salary: £26,000£32,000 basic - Double OTE - Uncapped earning potential Start Date: ASAP The Opportunity An exciting opportunity has arisen ...

ecosystem, for example change and transport management or S/4HANA programmes, would be a real advantage, as would exposure to DevOps and ITSM tooling or the utilities sector. Not essential, the domain can be learned. What We Do We enable every SAP-run business to manage change intelligently ...

ecosystem, for example change and transport management or S/4HANA programmes, would be a real advantage, as would exposure to DevOps and ITSM tooling or the utilities sector. Not essential, the domain can be learned. What We Do We enable every SAP-run business to manage change intelligently ...

Business Development Representative IT Services Location: Reading, Berkshire Office-based Type: Permanent, Full-time Salary: £26,000£32,000 basic - Double OTE - Uncapped earning potential Start Date: ASAP The Opportunity An exciting opportunity has arisen ...

internet and connectivity issues. Supporting Microsoft Teams, Zoom, Webex and meeting-room/AV technology. Managing incidents and service requests through an ITSM platform such as ServiceNow . Working with third-party IT suppliers and managed service providers. Supporting IT projects, device deployments, asset management and service improvements. Maintaining accurate … skills and the ability to explain technical issues to non-technical users. The discretion and judgement required when supporting senior stakeholders. Experience working with ITSM/ticketing systems and third-party suppliers. ITIL Foundation, Microsoft certifications, endpoint/security qualifications or experience within financial services/investment environments would ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...