1 to 25 of 35 ITSM Jobs in the Thames Valley

enterprise infrastructure environments Experience across networking, infrastructure and end-user technologies Knowledge of cloud platforms including Azure, AWS and Microsoft 365 Experience working within ITSM frameworks and service delivery environments Familiarity with ServiceNow and Atlassian tools such as Jira and Confluence Understanding of security and compliance standards including ISO27001 ...

operational performance management. Technical knowledge of Microsoft infrastructure, identity management and multi-factor authentication, cloud technologies, virtualisation platforms, mobile device management solutions, IT service management tools, telephony platforms, audiovisual technologies and end-user computing environments will be highly beneficial.Strong communication, stakeholder management and problem-solving skills are essential, along with ...

projects and managing external suppliers. Key Skills Infrastructure architecture and solution design R&D and laboratory systems support Project delivery and stakeholder management IT service management and operational excellence Cybersecurity and compliance Vendor and supplier management Continuous improvement and automation Strong communication and leadership skills Preferred Certifications ITIL Foundation PRINCE2 ...

Lead and manage technical and operational teams responsible for the ongoing delivery and support of enterprise software in the public cloud. Customer Escalations and ITSM - Manage escalations, both customer-facing and internally, to drive timely and satisfactory resolutions. Ensure all applicable security policies and processes are followed to support ...

/Lenovo/Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL ...

someone with: Experience in a Managed Services environment A background in Service Delivery Administration or Junior SDM Hands-on experience using an ITIL/ITSM tool (ServiceNow, Halo, ConnectWise, etc) Knowledge of incident, problem and change management Excellent communication, organisation and reporting skills Strong Microsoft 365 skills, particularly Excel ...

urgent tasks, configure and debug mid-tier software, manage container-based applications, and develop tools for SAS and third-party software. Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content. Exceptional customer service ...

person who notices when something's not quite right, operationally or technically. Experience with Google Workspace and Microsoft 365 platforms. Familiarity with PSA/ITSM platforms Strong communication skills, with the patience and courtesy to match. A full driving licence and access to a vehicle. What ...

cards etc.) Clone hard drives and recover data Basic understanding of relational databases (schema design) Use IT Tools such as Active Directory tools and ITSM (IT helpdesk tickets/requests) Basic understanding of network segmentation and VLANs Perform network performance testing via script and monitoring tools Issue troubleshooting Configuring CCTV ...

Experience Experience working within education technology, schools or a managed service provider. Experience supporting service transitions, customer onboarding or organisational change. Familiarity with PSA, ITSM, RMM and operational reporting platforms. Relevant technical, service management or leadership qualifications. Understanding of safeguarding, information security, data protection and health and safety requirements within ...

onboarding activities for Servers, databases, applications, cloud platforms, and privileged accounts across enterprise environments. Develop and maintain CyberArk integrations with identity providers, SIEM platforms, ITSM tools, cloud services, and enterprise applications. Provide technical leadership and architectural guidance for PAM projects, upgrades, migrations, and transformation initiatives. Collaborate with security, infrastructure, DevOps ...

incident management or service operations . Experience coordinating multiple teams during complex or high-impact incidents. Strong understanding of SOC, NOC, infrastructure and IT service management environments . Experience operating in a 24/7 environment. Excellent stakeholder management skills, including the ability to brief senior leadership. Strong decision-making ...

stakeholder engagement, strategic planning and leadership skills. A degree in IT, Engineering, Business or a related discipline. Professional certifications in cloud technologies or IT service management are advantageous. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering ...

requests and user issues. Ensure IT operations remain compliant with GxP, Data Integrity, Information Security, validation and change control requirements. Own and continuously improve ITSM processes, including Incident, Request, Problem, Knowledge and Major Incident Management. Oversee IT hardware, software, collaboration platforms, asset lifecycle management and operational procurement activities. Manage third ...

principles. Excellent communication skills with the ability to engage confidently at both technical and senior stakeholder level. Experience of using ServiceNow or another enterprise ITSM platform. A calm, organised approach with excellent decision-making skills. Flexibility to support an operational shift or on-call rota where required. What ...

demand status and backlog. Knowledge and Skills Strong senior‐level business engagement and stakeholder partnership capabilities. Deep understanding of enterprise technology operations, cyber security, ITSM, and system lifecycle practices. Proven people leadership experience building and sustaining high‐performing teams. Program, portfolio, demand, and financial management expertise. Excellent analytical, problem‐solving ...

onboarding activities for Servers, databases, applications, cloud platforms, and privileged accounts across enterprise environments. * Develop and maintain CyberArk integrations with identity providers, SIEM platforms, ITSM tools, cloud services, and enterprise applications. * Provide technical leadership and architectural guidance for PAM projects, upgrades, migrations, and transformation initiatives. * Collaborate with security, infrastructure, DevOps ...

person who notices when something's not quite right, operationally or technically. Experience with Google Workspace and Microsoft 365 platforms. Familiarity with PSA/ITSM platforms Strong communication skills, with the patience and courtesy to match. A full driving licence and access to a vehicle. What ...

technical documentation, support guides, and knowledge articles. Provide technical coaching and support to colleagues as required. Ensure all activities are recorded and managed within ITSM tools. Follow established processes, procedures, and security policies. Maintain high levels of customer satisfaction and service delivery. Essential Skills & Experience Active SC Clearance (mandatory). … administration, password resets, and user management. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and connectivity troubleshooting. Experience using IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. How to Apply: If you're interested in thisrole, click 'apply now' to forward an up-to-date ...

deployment. You will mentor teams and drive continuous improvement across global groups. The role emphasizes leadership in cloud administration, container-based applications, and IT service management practices, with a focus on customer success and high-quality #J-18808-Ljbffr ...

knowledge sharing and continuous learning. Review business processes to leverage ServiceNow platform capabilities for improvement. Collaborate with cross-functional teams to define and document ITSM policies, procedures, and workflows Drive the technical implementation of new ServiceNow AI offerings eg as Now Assist, Agentic workflows, and AI Control Tower Skill & Experience … least 5+ years of experience with workflows in key areas of the ServiceNow platform (eg, ITSM, ITAM, ITOM, IRM) and a solid understanding of their configuration and administration. ServiceNow Application Developer certification is a plus. Proven ability to develop and configure scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging ...

Provide first-line IT support via telephone, email and in person. Log, categorise and prioritise incidents and service requests using the IT Service Management (ITSM) system. Troubleshoot hardware, software and basic network issues. Escalate complex issues to second or third-line support teams when appropriate. Install, configure and maintain desktop ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … second line agents on investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow ...

About the Role We are seeking an experienced Technical Platform Engineering Lead to provide technical leadership across software engineering and platform initiatives. You'll play a key role in designing and delivering secure, scalable technology ...

with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will be responsible for winning new clients, developing a strong personal … progress reports and ensure CRM data is accurate The successful Internal Sales Executive will have the following related skills/experience: Proven experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills Degree educated ...