1 to 25 of 84 ITSM Jobs in the Thames Valley

Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With … Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues … out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion for More ❯

Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With … Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues … out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion for More ❯

Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With … Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues … out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion for More ❯

Intune, MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With … Intune, PowerShell, and Active Directory (on-prem and Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues … out-of-hours rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion for More ❯

maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment activities. Manage incidents to resolution in collaboration with third parties, keeping records More ❯

experience in building effective relationships with internal and external stakeholders. •Liaise with the Oracle Customer Success Manager for the product related bugs and additional information wherever required. •Familiarity with ITSM tooling •Strong track record in leading application support and maintenance engagements •Value focused with strong business acumen. •Analytical and methodical with keen attention to detail •Exercises holistic thinking with sound More ❯

experience in building effective relationships with internal and external stakeholders. •Liaise with the Oracle Customer Success Manager for the product related bugs and additional information wherever required. •Familiarity with ITSM tooling •Strong track record in leading application support and maintenance engagements •Value focused with strong business acumen. •Analytical and methodical with keen attention to detail •Exercises holistic thinking with sound More ❯

experience in building effective relationships with internal and external stakeholders. •Liaise with the Oracle Customer Success Manager for the product related bugs and additional information wherever required. •Familiarity with ITSM tooling •Strong track record in leading application support and maintenance engagements •Value focused with strong business acumen. •Analytical and methodical with keen attention to detail •Exercises holistic thinking with sound More ❯

Key Responsibilities • Lead and develop a diverse IT support team across 1st-3rd Line functions • Oversee daily operations and service desk workflows, enforcing SLAs and KPIs • Drive automation through ITSM tooling and continuous improvement initiatives • Represent the team in Change Advisory Boards and incident escalation reviews • Coordinate software release and patch management cycles • Track performance metrics, write management reports, and More ❯

management in a multicultural and global environment. Proficiency with cloud platforms and experience in configuration management, scripting, and monitoring and observability tools. Understanding of business processes, change management, and ITSM processes, including service level management and reporting. Excellent communication skills and the ability to work collaboratively with cross-functional teams. What will be your key responsibilities? Systems Reliability Engineering Senior More ❯

years of experience in desktop support or similar IT support roles. Proficiency in Windows 10/11, Office 365, Active Directory, and basic networking. Experience with ticketing systems and ITSM tools. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work independently and manage multiple priorities. Relevant certifications (e.g., CompTIA A+, Microsoft MCSA, ITIL) are a More ❯

Expertise in Windows 10 Operating System. • Familiarity with JAMF/Apple device management, particularly macOS. • Basic knowledge of application packaging and deployment. • Administration skills in Intune and experience with ITSM tools (e.g., ServiceNow). • Understanding of Virtual Desktop environments. • Experience with scripting (e.g., PowerShell) or automation tools. Experience: • Minimum of [X years] of experience in End User Computing or technical More ❯

certified . Strong communication skills, able to engage technical and non-technical stakeholders at all levels. Strong analytical mindset - capable of interpreting and presenting data clearly. Experience using IT Service Management tools (e.g., ServiceNow, BMC Remedy, Cherwell). Demonstrable ability to manage risk, communicate change impact, and lead process adherence. Comfortable working in a secure/public sector environment. Active More ❯

desirable Solid understanding of service management concepts, delivery assurance principles, and methodologies Experience with building custom applications and platform integrations ServiceNow Certified Administrator ServiceNow Certified Implementation Specialist (e.g., Procurement, ITSM, or SPM) ServiceNow Application Developer ITIL Foundation Additional certs (e.g., HR, CSM, FSM, Service Portal, CMDB, SAM, ITOM, ITBM, PPM) are advantageous Excellent written and verbal communication skills Strong customer More ❯

Cell, and Advanced Event Mesh **Nice to Have Skills** * Experience with Azure DevOps or Jira for managed backlogs * Familiarity with managed services and cloud-based solutions * Knowledge of IT service management frameworks (e.g. ITIL) **Preferred Education and Experience** * Bachelor's degree in Computer Science, Information Technology, or related field * Minimum 5 years of experience in SAP Cloud Platform Integration, API More ❯

Your role at Dynatrace The ITSM Service Manager will be responsible for collaborating with various team leads to understand their processes and define the workflows needed to be configured in the IT Service Management (ITSM) system. This role requires strong communication skills, a deep understanding of ITSM, and the ability to drive process improvements across the organization Key Responsibilities: Collaboration … managers to understand their processes, challenges, and requirements within the ITSM. Workflow Definition: Work with team managers to define and document workflows that need to be configured in the ITSM system. Process Improvement: Identify opportunities for process improvements and implement best practices to enhance efficiency and customer satisfaction within the ITSM. ITSM Configuration: Collaborate with the ITSM Systems Manager and … ITSM Admin team to ensure accurate configuration of workflows in the ITSM system. Training and Support: Provide training and support to team members on new workflows and ITSM processes. Reporting: Generate and analyze reports to monitor the effectiveness of workflows and identify areas for improvement. Stakeholder Management: Build and maintain strong relationships with key stakeholders to ensure alignment and successful More ❯

technologies such as VMware/Hyper-V Information Security best practices ITIL best practices Backup and DR systems On premise AD and Cloud Entra ID Environments Understand Change Control ITSM systems and excellent ticket management As our 3rd Line IT Support Technician you will need to occasional travel to other Ridge sites throughout the UK and work the occasional evenings More ❯

strategy, values, and core behaviours. Strong capability to create, interpret, and present data clearly and effectively. Sound technical understanding relevant to the role. Experience working with IT Service Management (ITSM) toolsets. ITIL v3 or v4 Foundation certification. Desirable Qualifications and Experience: Knowledge of operating IT systems within Government environments. ITIL Intermediate qualification in Service Transition and/or Release Control More ❯

maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment activities. Manage incidents to resolution in collaboration with third parties, keeping records More ❯

maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment activities. Manage incidents to resolution in collaboration with third parties, keeping records More ❯

compliance with internal IT security policy. 3. User Support Support and manage Windows 10/11 platforms across managed and BYOD devices. Provide 2nd/3rd line support via ITSM systems. Maintain user account automation processes and documentation for varied audiences. Deliver training, service level guidance, and user onboarding as needed. 4. General IT Team Duties Contribute to team meetings More ❯

practices and influence product development. Governance, Risk & Compliance Ensure technical security risks are documented and managed within the risk register. Own and manage services/processes in line with ITSM best practices. Maintain and review operational documentation and processes for effectiveness and efficiency. Continuous Improvement & Innovation Design and implement long-term security and access management capabilities. Analyse complex technical data More ❯

practices and influence product development. Governance, Risk & Compliance Ensure technical security risks are documented and managed within the risk register. Own and manage services/processes in line with ITSM best practices. Maintain and review operational documentation and processes for effectiveness and efficiency. Continuous Improvement & Innovation Design and implement long-term security and access management capabilities. Analyse complex technical data More ❯

availability targets and that there is a continuous improvement framework in place. Responsible for the setting the direction and management of the Service Delivery Function including IT Support, IT Service Management, Vendor Management and Identity & Access Management across all ONT UK locations. The role holder will also have responsibility for the ongoing relationship and support for our global colleagues, maintaining More ❯

Analyst and support our employees in managing their IT access needs throughout their career journey. You'll manage access requests, tasks and incidents assigned to you via the ServiceNow ITSM platform, utilising tools such as Active Directory (on prem and Azure), Exchange, Microsoft365 (M365), Microsoft Intune, and SharePoint. As an IT Access Management Analyst, you'll be responsible for: Handle … d love you to have Team player and collaborative Pro-active, independent, and resilient under pressure Ability to manage multiple tasks and prioritise effectively Experience using Microsoft Office and ITSM applications We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent, so please don't More ❯