1 to 25 of 109 ITSM Jobs in the Thames Valley

SCCM/Intune/JAMF knowledge would be a plus. Knowledge of scripting languages or programming skills would be a plus. At least 2 years of experience in IT Service Management is required. ITIL v.4 Foundation certification is a plus. Proven experience as a Delivery Lead or similar role, delivering a customer service. Strong understanding of automation or software development More ❯

other business-critical systems Operations & Technical Support Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS) Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack) Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus) Employee Lifecycle & Security Automate onboarding … Bachelor’s degree in Computer Science, Engineering, or a related field 3+ years in IT operations/systems engineering Expertise in Hyper-V virtualization and PowerShell automation Familiarity with ITSM platforms (ServiceNow/Jira/Slack) Windows/macOS administration and networking Scripting (Python/PowerShell) ITIL certification (preferred) Strong problem-solving and cross-functional collaboration skills Fluent in English More ❯

and manage SLAs and KPIs to drive performance and maintain service quality. Develop and maintain operational procedures and team documentation. Design and implement automation workflows to enhance efficiency using ITSM platforms (e.g. Microsoft System Center Service Manager). Manage all aspects of service delivery, including incident escalation, change and release management, recruitment, and team performance. Collaborate with third parties to More ❯

maintain high-quality support standards. Create and update processes and instructions for the team. Design and implement automation workflows to streamline incident management, request fulfillment, and repetitive tasks using ITSM tools such as Microsoft Service Center Service Manager. Manage service management, performance/people management, communication, and recruitment activities. Manage incidents to resolution in collaboration with third parties, keeping records More ❯

operate with urgency and prioritise work accordingly Preferred Qualifications & Experience: • Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Management or related field. • Experience in IT service management or application support, preferably in financial services or payments. • Strong knowledge of SEPA Instant Payments, ISO 20022 messaging, and real-time payment systems. • Previous experience in a similar role More ❯

Operations Center (EOC), and customer-facing incident response Design and optimize processes and systems for incident detection, escalation, and communication, ensuring rapid resolution and transparent updates to stakeholders via ITSM tools (e.g., ServiceNow) Own the evolution of Equinix's Customer Service Management platform and Customer Service Portal Create AI-driven Incident Automation and Predictive maintenance toreduce incidents asproactively as possible More ❯

and request configuration and code solutions • Deliver high quality technical directives • Follow-up, resolve or escalate of cases using ITIL procedures • Track, describe and update the cases in our ITSM management system • Communicate clearly with the different internal, third party and client teams • Manage multiple cases in parallel • Be part of the 24/7 OnCall rota QUALIFICATIONS Formal Education … Engineering school and between 2 to 4 years’ experience in a similar role. Knowledge & Experience • Experience with Linux and Windows machine operating systems • Experience with SalesForce or a similar ITSM tool and a solid understanding of ITIL processes. ITIL 4 foundation certification would be a plus. • Experience with Knowledge base management using KCS methodology • Proficiency of SQL queries • Knowledge of More ❯

experience in building effective relationships with internal and external stakeholders. •Liaise with the Oracle Customer Success Manager for the product related bugs and additional information wherever required. •Familiarity with ITSM tooling •Strong track record in leading application support and maintenance engagements •Value focused with strong business acumen. •Analytical and methodical with keen attention to detail •Exercises holistic thinking with sound More ❯

experience in building effective relationships with internal and external stakeholders. •Liaise with the Oracle Customer Success Manager for the product related bugs and additional information wherever required. •Familiarity with ITSM tooling •Strong track record in leading application support and maintenance engagements •Value focused with strong business acumen. •Analytical and methodical with keen attention to detail •Exercises holistic thinking with sound More ❯

experience in building effective relationships with internal and external stakeholders. •Liaise with the Oracle Customer Success Manager for the product related bugs and additional information wherever required. •Familiarity with ITSM tooling •Strong track record in leading application support and maintenance engagements •Value focused with strong business acumen. •Analytical and methodical with keen attention to detail •Exercises holistic thinking with sound More ❯

and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utilize ServiceNow's Experience Layer More ❯

Key Responsibilities • Lead and develop a diverse IT support team across 1st-3rd Line functions • Oversee daily operations and service desk workflows, enforcing SLAs and KPIs • Drive automation through ITSM tooling and continuous improvement initiatives • Represent the team in Change Advisory Boards and incident escalation reviews • Coordinate software release and patch management cycles • Track performance metrics, write management reports, and More ❯

high-quality service delivery. This position offers a unique opportunity to operate within a truly global IT environment. You’ll implement modern cloud technologies, contribute to group-wide IT service management practices, and help shape our digital journey. At Intersnack, we value continuous learning and provide a collaborative workplace that supports your personal and professional development. How you will spend … detailing all Data Centre & Cloud services and enabling consistent service delivery across the organisation. Oversee vendor management, service providers, and internal IT personnel to ensure effective IT service management (ITSM) and strong contractual performance. Establish and track service metrics, monitor and report on service levels, and identify areas for improvement to optimise efficiency and performance. Handle technical incidents and complex … managing change processes to minimise production risks and ensure timely resolution of service requests. What we expect of you Extensive professional background in IT, with proven expertise in IT service management, infrastructure environments, and team or service leadership. In-depth knowledge of data centre operations, virtualisation, networking, storage, backup systems, and security standards. Proven hands-on experience with cloud platforms More ❯

management in a multicultural and global environment. Proficiency with cloud platforms and experience in configuration management, scripting, and monitoring and observability tools. Understanding of business processes, change management, and ITSM processes, including service level management and reporting. Excellent communication skills and the ability to work collaboratively with cross-functional teams. What will be your key responsibilities? Systems Reliability Engineering Senior More ❯

Firewalls) Mobility & Endpoint Management (Intune, MDM/UEM) Observability and Monitoring (ELK, Prometheus, AppDynamics, etc.) End-User Computing (VDI, physical endpoints, OS lifecycle) End-User Services and Service Desk (ITSM, automation, FCR, CSAT) Serve as a trusted advisor to business and IT executives, translating business requirements into future-ready technical solutions. Lead the architecture governance process and ensure adherence to … IT Infrastructure and Architecture, with deep, hands-on exposure across all major domains. Proven track record in designing and delivering enterprise-grade infrastructure architectures at scale. Strong knowledge of ITSM, ITIL, and service management practices. Expertise in both traditional data center and cloud-native infrastructures (AWS, Azure, Hybrid Cloud). Excellent communication, leadership, and stakeholder management skills. Deep understanding of More ❯

years of experience in desktop support or similar IT support roles. Proficiency in Windows 10/11, Office 365, Active Directory, and basic networking. Experience with ticketing systems and ITSM tools. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to work independently and manage multiple priorities. Relevant certifications (e.g., CompTIA A+, Microsoft MCSA, ITIL) are a More ❯

and request configuration and code solutions • Deliver high quality technical directives • Follow-up, resolve or escalate of cases using ITIL procedures • Track, describe and update the cases in our ITSM management system • Communicate clearly with the different internal, third party and client teams • Be part of the 24/7 OnCall rota QUALIFICATIONS Formal Education & Certification · University Degree in IT … Engineering school and between 2 to 4 years’ experience in a similar role. Knowledge & Experience • Experience with Linux and Windows machine operating systems • Experience with SalesForce or a similar ITSM tool and a solid understanding of ITIL processes. ITIL 4 foundation certification would be a plus. • Experience with Knowledge base management using KCS methodology • Proficiency of SQL queries • Knowledge of More ❯

Expertise in Windows 10 Operating System. • Familiarity with JAMF/Apple device management, particularly macOS. • Basic knowledge of application packaging and deployment. • Administration skills in Intune and experience with ITSM tools (e.g., ServiceNow). • Understanding of Virtual Desktop environments. • Experience with scripting (e.g., PowerShell) or automation tools. Experience: • Minimum of [X years] of experience in End User Computing or technical More ❯

certified . Strong communication skills, able to engage technical and non-technical stakeholders at all levels. Strong analytical mindset - capable of interpreting and presenting data clearly. Experience using IT Service Management tools (e.g., ServiceNow, BMC Remedy, Cherwell). Demonstrable ability to manage risk, communicate change impact, and lead process adherence. Comfortable working in a secure/public sector environment. Active More ❯

with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems. Our vision and ethos have stood the test of time and we aim to More ❯

Cell, and Advanced Event Mesh **Nice to Have Skills** * Experience with Azure DevOps or Jira for managed backlogs * Familiarity with managed services and cloud-based solutions * Knowledge of IT service management frameworks (e.g. ITIL) **Preferred Education and Experience** * Bachelor's degree in Computer Science, Information Technology, or related field * Minimum 5 years of experience in SAP Cloud Platform Integration, API More ❯

Technical Architect on a contract basis.This contract role is INSIDE IR35 and requires you to have current SC Clearance. We are seeking a talented, results-driven, and versatile IT Service Management professional with extensive experience in service design, transition, and implementation across both physical and virtual environments. The ideal candidate is dynamic, highly committed, and brings a structured, analytical, and … met prior to go-live. Conduct Service Management Readiness Testing to validate operational preparedness. Collaborate with the ServiceNow tooling team to ensure seamless onboarding of new services into the ITSM platform. Partner with Solution Architects to ensure service designs meet functional and non-functional requirements. Coordinate with IT Security to complete all required health checks and security validations. Ensure Operational … especially around Service Design, Transition, and Operation. Service Acceptance & Readiness Managing service acceptance criteria and ensuring services are operationally ready before go-live. Conducting readiness assessments and operational testing. ITSM Tooling (e.g., ServiceNow) Experience onboarding services into ITSM platforms. Working with tooling teams to configure workflows, CMDB, and service catalogs. Stakeholder Engagement Collaborating with architects, security teams, test managers, and More ❯

and methodologies. Exceptional problem-solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer: Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development More ❯

technologies such as VMware/Hyper-V Information Security best practices ITIL best practices Backup and DR systems On premise AD and Cloud Entra ID Environments Understand Change Control ITSM systems and excellent ticket management As our 3rd Line IT Support Technician you will need to occasional travel to other Ridge sites throughout the UK and work the occasional evenings More ❯

strategy, values, and core behaviours. Strong capability to create, interpret, and present data clearly and effectively. Sound technical understanding relevant to the role. Experience working with IT Service Management (ITSM) toolsets. ITIL v3 or v4 Foundation certification. Desirable Qualifications and Experience: Knowledge of operating IT systems within Government environments. ITIL Intermediate qualification in Service Transition and/or Release Control More ❯