16 of 16 ITSM Jobs in the Thames Valley

local end-user support operations, ensuring timely resolution of IT issues. Develop and enforce support policies, procedures, and standards to enhance user experience. Implement ITSM best practices and tools to streamline support operations. Drive training and development initiatives for a high-performing support team. Corporate IT Infrastructure Oversight Provide administrative ...

with ServiceNowboth in configuration and architecture. Some roles require more depending on seniority. Deep experience across multiple ServiceNow modules/workflows (for example, ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC, etc.). Strong integration experience: REST/SOAP APIs, IntegrationHub, MID Server, custom integrations. Understanding of data modeling, CMDB ...

IT technologies, architectures, and infrastructure (Cloud, DevOps, API, IAM). Strong understanding of business processes, vendor management, and IT strategy development. Experience in IT Service Management and leading complex change projects. Proficiency in Agile methodologies (Scrum, Kanban) and DevOps practices. Excellent leadership, communication, and negotiation skills. Key Skills: Strategic thinking ...

Office, Teams, SharePoint, OneDrive, and MFA.* Administer backup technologies and antivirus/security software.* Execute cable patching and utilize remote access tools.* Leverage ITSM tools for streamlined service delivery.* Demonstrate proficient technical abilities, demonstrating competence in managing the aforementioned tasks.* Possess outstanding customer service and communication aptitudes.* Display a fervent ...

Service Integration process (new business) The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now tooling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Leverage your technical ...

will train the technology, what we do need is someone who excels in service management and has worked with retail customers. Certifications in ITSM/ITIL would be an advantage but there would be an opportunity to boost understanding and benefit from study using our online training system. An understanding ...

User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly organised, able to balance priorities ...

Level 3 Information Communications Technician qualification. Vendor certifications such as CompTIA A+ Core 1 & 2 and ITIL 4 Foundation. Additional BCS Certificate in IT Service Management and Business Processes. 10 days of intensive training (12-hour sessions) delivered online or face-to-face (food and accommodation included, travel not included ...

issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies ...

platform governance for ServiceNow implementations. In-depth hands-on ServiceNow Architecture expertise including design, configuration + implementation. Deep ServiceNow modules + workflows experience including: ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC). Managing integrations between ServiceNow and other systems (via REST, SOAP APIs, IntegrationHub, MID Server, custom integrations), ensuring ...

days per week on-site. The ideal candidate will have strong experience in Enterprise Network Operations (LAN, WAN, SD-WAN, VPN, Cloud), ITIL/ITSM Process Governance, Vendor & Contract Management, Cybersecurity & Compliance Awareness and Leadership, Analytical & Communication Excellence. ...

responsibilities will include: Investigating and resolving first-line technical issues with desktops, laptops, mobiles, and standard business applications Handling support requests via phone, email, ITSM portal, and walk-ups Logging, categorising, and prioritising tickets accurately in the ITSM tool Monitoring ticket queues to ensure SLAs and response times … will be: Experienced in a 1st Line Service Desk or similar support role Familiar with Active Directory (user and group management) Experienced with an ITSM platform such as Freshservice, ServiceNow, or Jira Able to troubleshoot hardware, software, and basic network issues A strong communicator, both verbally and in writing Confident ...

integrity, seamless system integrations, and alignment with enterprise business objectives. This role combines solution architecture, technical leadership, and delivery governance to successfully implement complex ITSM platforms on time and within budget. Key Responsibilities Define, validate, and govern BMC Helix architecture, including ITSM Suite, Digital Workplace, CMDB, and Smart IT . … escalation management . Validate solution readiness through E2E testing, UAT, and go-live support . Implement monitoring, health checks, and performance optimization for ITSM and CMDB modules. Identify opportunities for automation and continuous process improvement . Required Skills & Experience 5+ years of hands-on experience in BMC Helix/Remedy ...

seeking an experienced Technical Design Authority (TDA) with strong expertise in BMC Helix and ITSM architecture to lead technical delivery across a major transformation programme. This role suits a hands-on architect with deep knowledge of Helix ITSM, Atrium CMDB, AR System, Digital Workplace, Smart IT, and complex integration environments. … Responsibilities Define, validate and govern BMC Helix architecture across ITSM, CMDB, Digital Workplace and Smart IT. Design scalable, secure solutions using Helix Innovation Studio and Business Workflows. Lead integrations with third-party platforms including Active Directory, orchestrators, discovery tools, APIs, web services and middleware. Oversee CMDB reconciliation, data flows, auto ...

integrity, seamless integration with external systems, and alignment with business objectives. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget. Your responsibilities: Define and validate BMC Helix architecture (ITSM Suite, Digital Workplace, CMDB, Smart IT). Design scalable, secure … stakeholder communication, and escalation management. Validate solution performance through E2E testing, UAT, and go-live readiness. Implement monitoring and health checks for CMDB and ITSM modules. Identify opportunities for automation and process optimization. Your Profile Essential skills/knowledge/experience: 5+ years in BMC Helix/Remedy ITSM architecture ...

Sales Director ITOM/ITSM/ITAM Mainly Remote (with reasonable access to London) Experienced leader or a high performing Senior Account Executive who’s ready to step into leadership A growing software vendor with a thriving consultancy arm in the ITOM/ITSM/ITAM space, is now ready … partnerships Use HubSpot to track and optimise pipeline, forecast accurately, and drive revenue predictably Experience required A proven track record selling enterprise software, ideally ITSM/ITOM/ITAM or adjacent technologies Ability to develop GTM strategies and building out sales frameworks Strong business development capability: scrappy, hands-on, proactive ...