21 of 21 ITSM Jobs in the Thames Valley

similar). Ability to work with APIs (headers, payloads, authentication, performance). Familiarity with Azure DevOps (tickets, sprints, release workflows). Understanding of IT service management practices (incident, problem, change). Knowledge of Microsoft Business Central or other Dynamics applications (advantageous). Proficient with Microsoft 365 and Excel (lookups, pivots ...

local end-user support operations, ensuring timely resolution of IT issues. Develop and enforce support policies, procedures, and standards to enhance user experience. Implement ITSM best practices and tools to streamline support operations. Drive training and development initiatives for a high-performing support team. Corporate IT Infrastructure Oversight Provide administrative ...

advanced troubleshooting, and operational best practices. •Advanced network troubleshooting skills. •2+ years of routing protocols (OSPF, BPG) •Scripting for automation (Python, Bash) •Familiarity with ITSM, Agile methodologies and tools eg ServiceNow, Jira. #LI-EU Job Qualifications Job Qualifications •Bachelors Degree in Electrical Engineering (Relevant experience will be considered ...

with ServiceNowboth in configuration and architecture. Some roles require more depending on seniority. Deep experience across multiple ServiceNow modules/workflows (for example, ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC, etc.). Strong integration experience: REST/SOAP APIs, IntegrationHub, MID Server, custom integrations. Understanding of data modeling, CMDB ...

Strong organisational skills with the ability to manage multiple tasks independently Experienced in project lifecycle delivery: analysis, design, build, test, and implementation Familiarity with ITSM tools and ITIL processes (incident, problem, change management) Excellent communication, documentation, and presentation skills Strong business process mapping experience Interested? If you’re a proactive ...

Service Integration process (new business) The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now tooling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Leverage your technical ...

improvement across testing processes What We’re Looking For Proven experience in a QA/Software Testing role Hands-on experience testing ServiceNow , particularly: ITSM CSM Strong understanding of the ITIL framework Experience creating and executing test cases, managing defects, and performing regression testing within ServiceNow Experience with manual ...

User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly organised, able to balance priorities ...

range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.) Keeping accurate records of all site information using IT service management tools Providing excellence customer service to end users, such as staff & students Ensuring service level agreements are met Promptly completing any admin paperwork/documentation. Throughout ...

issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies ...

Solution Selling Experience Candidate must have hands-on sales experience in at least two of the following, with working knowledge of the rest: ServiceNow (ITSM, CSM, FSM, HRSD – Implementation & Managed Services) Contact Centre Transformation [Genesys Implementation (Cloud, CX,)] AI Implementation (GenAI solutions, automation, predictive analytics, AI-led transformation) Salesforce (Sales ...

skills, experience + tasks will include: Strong ServiceNow technical expertise ideally on TSOM design, development + implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven ...

platform governance for ServiceNow implementations. In-depth hands-on ServiceNow Architecture expertise including design, configuration + implementation. Deep ServiceNow modules + workflows experience including: ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC). Managing integrations between ServiceNow and other systems (via REST, SOAP APIs, IntegrationHub, MID Server, custom integrations), ensuring ...

years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous Experience managing the sales cycle from business champion to the C-level Showed consistent overachievement of sales goals in a large geographic territory ...

with the ability to coach at all levels. Hands-on experience with L2O/O2C processes and supporting tech stacks (CRM/CPQ, PPM, ITSM, billing, BI). Strong background in business architecture and performance systems. Proven success in scaling operating models in high-growth or tech-driven environments. ...

Title: Solution Architect - ITSM implementation experience on Helix Location: Reading, UK- 3 days onsite Job Type: Permanent/Fixed Term Job Summary: We are seeking an experienced Communications Architect with strong expertise in Telecom Assurance and ITSM platforms such as Helix and Remedy. The ideal candidate will have a proven … track record of designing and defining ITSM transformation architectures and possess deep knowledge of Telecom OSS architecture and design. This role requires a strategic thinker who can create scalable, future-ready architectures aligned with organizational and telecom operational needs. Key Responsibilities Define and design strategy & roadmap for ITSM transformation programmes ...

business solutions company , is looking for an experienced BMC Helix Technical Delivery Authority to lead the end-to-end delivery of complex BMC Helix ITSM solutions . This role combines solution architecture, technical leadership, and project governance , ensuring high-quality outcomes aligned with business objectives and ITIL best practices. … Responsibilities Define, validate, and govern BMC Helix architecture across ITSM Suite, Digital Workplace, CMDB, and Smart IT. Design scalable, secure, and maintainable solutions using BMC Helix Innovation Studio and Business Workflows. Ensure alignment with ITIL best practices and enterprise standards . Architect and implement integrations with third-party systems (e.g. ...

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: CNI CMBD Engineer Location: Wokingham | Hybrid - 50 ...

CMBD Engineer Location: Wokingham - Hybrid - 50/50 Duration: 28/08/2026 MUST BE PAYE THROUGH UMBRELLA Role Description: A Power BI and CMDB IT specialist combines expertise in data analysis and reporting ...

Sales Director ITOM/ITSM/ITAM Mainly Remote (with reasonable access to London) Experienced leader or a high performing Senior Account Executive who’s ready to step into leadership A growing software vendor with a thriving consultancy arm in the ITOM/ITSM/ITAM space, is now ready … partnerships Use HubSpot to track and optimise pipeline, forecast accurately, and drive revenue predictably Experience required A proven track record selling enterprise software, ideally ITSM/ITOM/ITAM or adjacent technologies Ability to develop GTM strategies and building out sales frameworks Strong business development capability: scrappy, hands-on, proactive ...

Title: Solution Architect - ITSM implementation experience on Helix Location: Reading, UK- 3 days onsite Job Type: Permanent/Fixed Term Job Summary: We are seeking an experienced Communications Architect with strong expertise in Telecom Assurance and ITSM platforms such as Helix and Remedy. The ideal candidate will have a proven … track record of designing and defining ITSM transformation archit click apply for full job details ...