15 of 15 ITSM Jobs in the Thames Valley

similar). Ability to work with APIs (headers, payloads, authentication, performance). Familiarity with Azure DevOps (tickets, sprints, release workflows). Understanding of IT service management practices (incident, problem, change). Knowledge of Microsoft Business Central or other Dynamics applications (advantageous). Proficient with Microsoft 365 and Excel (lookups, pivots ...

Analyst/Service Desk Analyst need? Some prior commercial experience in a 1st line Service Desk role or similar Ideally, some experience with an ITSM platform such as Freshservice, ServiceNow, Jira Service Management, etc. Basic Active Directory experience, along with Windows, Microsoft 365, etc. Good troubleshooting skills across hardware, software ...

local end-user support operations, ensuring timely resolution of IT issues. Develop and enforce support policies, procedures, and standards to enhance user experience. Implement ITSM best practices and tools to streamline support operations. Drive training and development initiatives for a high-performing support team. Corporate IT Infrastructure Oversight Provide administrative ...

Service Integration process (new business) The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now tooling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Leverage your technical ...

will train the technology, what we do need is someone who excels in service management and has worked with retail customers. Certifications in ITSM/ITIL would be an advantage but there would be an opportunity to boost understanding and benefit from study using our online training system. An understanding ...

User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly organised, able to balance priorities ...

range of devices (PCs, laptops, tablets, printers/scanners and interactive boards, etc.) Keeping accurate records of all site information using IT service management tools Providing excellence customer service to end users, such as staff & students Ensuring service level agreements are met Promptly completing any admin paperwork/documentation. Throughout ...

issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies ...

skills, experience + tasks will include: Strong ServiceNow technical expertise ideally on TSOM design, development + implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven ...

platform governance for ServiceNow implementations. In-depth hands-on ServiceNow Architecture expertise including design, configuration + implementation. Deep ServiceNow modules + workflows experience including: ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC). Managing integrations between ServiceNow and other systems (via REST, SOAP APIs, IntegrationHub, MID Server, custom integrations), ensuring ...

accounts. Conduct market analysis to identify trends, competitive positioning, and new customer opportunities. Represent the organization at industry events, conferences, and client engagements. ServiceNow (ITSM, CSM, FSM, HRSD – Implementation & Managed Services) Contact Centre Transformation [Genesys Implementation (Cloud, CX,)] AI Implementation (GenAI solutions, automation, predictive analytics, AI-led transformation) Salesforce (Sales ...

custodial services, and Integrated Urgent Care - NHS 111, Out-of-Hours (OOH) and Clinical Assessment Centres (CAS). We are recruiting for a It Service Management Coordinator to support the wider IT team. This role is a newly created role to support the needs of the business. The ITSM Coordinator … leads core IT Service Management Practices including Change Management, Problem Management, Asset Records Management , and Project Management while ensuring compliance with ISO/IEC 20000 and providing procurement support for IT services. The role will drive stability, governance, and continuous improvement enabling reliable delivery aligned to business outcomes. Hours Monday ...

responsibilities will include: Investigating and resolving first-line technical issues with desktops, laptops, mobiles, and standard business applications Handling support requests via phone, email, ITSM portal, and walk-ups Logging, categorising, and prioritising tickets accurately in the ITSM tool Monitoring ticket queues to ensure SLAs and response times … will be: Experienced in a 1st Line Service Desk or similar support role Familiar with Active Directory (user and group management) Experienced with an ITSM platform such as Freshservice, ServiceNow, or Jira Able to troubleshoot hardware, software, and basic network issues A strong communicator, both verbally and in writing Confident ...

integrity, seamless integration with external systems, and alignment with business objectives. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget. Your responsibilities: Define and validate BMC Helix architecture (ITSM Suite, Digital Workplace, CMDB, Smart IT). Design scalable, secure … stakeholder communication, and escalation management. Validate solution performance through E2E testing, UAT, and go-live readiness. Implement monitoring and health checks for CMDB and ITSM modules. Identify opportunities for automation and process optimization. Your Profile Essential skills/knowledge/experience: 5+ years in BMC Helix/Remedy ITSM architecture ...

Sales Director ITOM/ITSM/ITAM Mainly Remote (with reasonable access to London) Experienced leader or a high performing Senior Account Executive who’s ready to step into leadership A growing software vendor with a thriving consultancy arm in the ITOM/ITSM/ITAM space, is now ready … partnerships Use HubSpot to track and optimise pipeline, forecast accurately, and drive revenue predictably Experience required A proven track record selling enterprise software, ideally ITSM/ITOM/ITAM or adjacent technologies Ability to develop GTM strategies and building out sales frameworks Strong business development capability: scrappy, hands-on, proactive ...