1 to 25 of 40 ITSM Jobs in the Thames Valley

Timescale Risk Analysis. Organisational definition and management. Project Management methodologies such as Agile, Scaled Agile and Waterfall. Tools such as MS Project. IT service management approaches such as ITIL v4. THE PERSON Experience of Project Management in Defence & Security and/or other Government Departments. Degree (or equivalent ...

tools * Windows and macOS endpoints * Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) * Mobile device management tools such as Intune or Jamf * ServiceNow or comparable ITSM platforms * Basic networking concepts (TCP/IP, DNS, DHCP) * Backup and data protection solutions * Exposure to Azure or AWS is a plus AI and automation mindset ...

tools Laptop, desktop, and thin client support Strong incident triage and troubleshooting skills Excellent communication and customer service skills Desirable Skills & Experience Experience with ITSM tools (e.g. ServiceNow) Azure platform experience or Azure Fundamentals certification Knowledge of: Web filtering (Websense, Mimecast) Endpoint security (Microsoft Endpoint Protection, McAfee) SharePoint Patching ...

with specialist support teams for resolution Adhere to customers and Computacenters Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

contributing to root cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise ...

secure coding practices, threat modelling, and secure-by-design approaches Experience leading hybrid delivery teams (e.g., internal and external/partner teams) Familiarity with ITSM and incident/problem/change/management in an enterprise context Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

knowledge of Cloud technologies, DevOps, APIs, IAM and open-source solutions Proven experience delivering complex IT transformation and change programmes Strong background in IT Service Management and Agile delivery (Scrum, Kanban) Experience with vendor management, budget ownership and commercial negotiation Excellent stakeholder engagement, communication and strategic thinking skills Job Offer ...

certificate services Firewalls (Fortinet, Cisco, Palo Alto, Check Point) ESX/virtualisation experience Network Access Control (Cisco ISE/Aruba ClearPass) Familiarity with ITSM tools (e.g. ServiceNow) Confident working directly with customers and senior stakeholders Desirable Cisco CCNP (or equivalent) ITIL v4 Foundation Knowledge of Cyber Essentials/ ...

confidently across both technical and non-technical teams. "Nice to have" skills Experience using Atlassian Confluence for documentation, collaboration and knowledge management. Familiarity with ITSM frameworks such as ITIL. Experience integrating Jira with ERP, WMS or BI platforms such as Power BI. Previous experience operating within a high-growth ...

organisational skills and attention to detail Clear and professional communication skills Confident using Microsoft 365 (Excel, SharePoint, Teams) Experience using ServiceNow or a similar ITSM platform Desirable Knowledge of ITIL processes (Incident, Problem, Change) Understanding of IT infrastructure (networks, servers) Experience working in a managed service or service desk environment ...

improvement across testing processes What We’re Looking For Proven experience in a QA/Software Testing role Hands-on experience testing ServiceNow , particularly: ITSM CSM Strong understanding of the ITIL framework Experience creating and executing test cases, managing defects, and performing regression testing within ServiceNow Experience with manual ...

bonus. Hands on deployment and support of Apache Tomcat based applications. Experience working in live customer environments, providing production support. Practical experience using ITSM tools such as Ivanti, ServiceNow, or similar. Ability to lead technically while remaining operationally involved. Strong customer communication skills across video, telephone, and email. Eligibility ...

access control (RBAC/ABAC), logging standards Supporting assurance/government reviews (Secure by Design, GovAssure) Incident management, vulnerability assessment, SIEM/SOC systems ITSM workflows & change control Secure software supply chain & CI/CD security Threat intelligence, CVEs, CVSS interpretation Strong stakeholder communication & reporting skills Desirable: Degree in Cybersecurity ...

Desirable Experience deploying OT monitoring, asset discovery, or threat detection tools Understanding of regulatory and compliance requirements within critical infrastructure environments Familiarity with IT service management practices and project delivery methodologies If you are interested in the above, hit the Apply now button! Cyber Security Analyst, Security Analyst, Cyber Security ...

Location: Milton Keynes Working Pattern: Hybrid – 3 days per week onsite Key Skills Required Background in ServiceNow Development – working with various modules such as ITSM/ITOM/ITBM/HRSD/CSM Use of ServiceNow Studio, Flow Designer and App Engineer Javascript/REST/SOAP Must have ...

documentation skills Max 2-week notice period Desirable OT asset discovery/monitoring tooling experience Exposure to UK critical infrastructure regulation (e.g. NIS, CAF) ITSM and service delivery lifecycle understanding Hybrid IT/OT environment experience ...

/NetScaler administration VMware vSphere, ESXi & vCenter VDI support and optimisation Office 365 & endpoint management Patch management, upgrades & security hardening ServiceNow or similar ITSM tooling Strong troubleshooting across EUC environments Active SC Clearance is essential. Ideal for someone who enjoys fixing problems others pretend are network related. For more information ...

supplier performance optimisation. Experience leading complex change and transformation programmes, with the ability to manage stakeholders and navigate conflict effectively. Proficiency in IT Service Management frameworks and tools, alongside knowledge of Agile methodologies and emerging automation trends. Previous experience of operating in a global business and aligning local operations with ...

issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies ...

security tools. Exposure to regulatory requirements for critical infrastructure (e.g. NIS Directive, UK CAF). Understanding of project/service delivery lifecycles and ITSM controls. Security clearance Active SC clearance or SC that has lapsed within the last 12 months is required (no flexibility on this). This ...

User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly organised, able to balance priorities ...

attention to detail, good administrative skills, and experience handling IT equipment, service tickets, and customer requests. Key Responsibilities Manage IT service tickets within customer ITSM systems and ensure SLA targets are met Process joiners, leavers, and break-fix requests Prepare and provision laptops and devices using Microsoft Intune/Autopilot ...

Project Manager (intermediate) or PMO Specialist as defined by the APM Competency Framework Desirable: Experience managing subcontractors and third-party suppliers. Knowledge of IT Service Management frameworks. PMP or equivalent project management qualification. Experience with process design, process management and governance ...

Atlassian ecosystem. Nice to have Budgeting and financial management skills. Management qualifications. Understanding of current computing and project management concepts, including DevOps, Agile, ITSM and AI. Why us? Salary and Benefits £80,000 - £110,000 33 days holiday (including bank holidays) Private Healthcare Dental insurance Enhanced Maternity & Paternity plans. Pension ...