1 to 25 of 36 ITSM Jobs in the Thames Valley

systems. Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues within agreed SLAs. Log, manage, and prioritise incidents and service requests using the IT service management system. Escalate complex issues and requests to 2nd and 3rd line support teams, or external suppliers, ensuring timely resolution. Keep users informed of progress ...

projects and managing external suppliers. Key Skills Infrastructure architecture and solution design R&D and laboratory systems support Project delivery and stakeholder management IT service management and operational excellence Cybersecurity and compliance Vendor and supplier management Continuous improvement and automation Strong communication and leadership skills Preferred Certifications ITIL Foundation PRINCE2 ...

Oversight - Lead and manage technical and operational teams responsible for the ongoing delivery and support of enterprise software in the public cloud.Customer Escalations and ITSM - Manage escalations, both customer-facing and internally, to drive timely and satisfactory resolutions.Ensure all applicable security policies and processes are followed to support the organization ...

/Lenovo/Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL ...

technical product or capability as a serviceExperience with producing reports and collating KPIs, experience with PowerBI would be beneficial but not requiredExperience with ITSM tools such as ServiceNow, and task management tools such as Azure DevOps or JIRAAbout SSESSE’s purpose is to provide energy needed today while building ...

understanding of Agile ways of working.A people-first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps.Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial IntelligenceGrowing awareness ...

ServiceNow initiatives, bringing together technical teams, service operations, business stakeholders and third party suppliers. What you'll be doing: Leading ServiceNow delivery across ITSM, ITOM, EAM, FSM and CSM Driving integration with enterprise systems, tools and data Bringing technology and business change together to deliver lasting adoption Leading multidisciplinary teams ...

ServiceNow initiatives, bringing together technical teams, service operations, business stakeholders and third party suppliers. What you'll be doing: Leading ServiceNow delivery across ITSM, ITOM, EAM, FSM and CSM Driving integration with enterprise systems, tools and data Bringing technology and business change together to deliver lasting adoption Leading multidisciplinary teams ...

resources, along with the confidence to coach teams, influence senior stakeholders and work collaboratively across organisational boundaries. Experience with Microsoft technologies, Azure DevOps, IT service management or higher education would be an advantage, but above all we're looking for someone who thrives on delivering meaningful change through collaboration, innovation ...

Experience Experience working within education technology, schools or a managed service provider. Experience supporting service transitions, customer onboarding or organisational change. Familiarity with PSA, ITSM, RMM and operational reporting platforms. Relevant technical, service management or leadership qualifications. Understanding of safeguarding, information security, data protection and health and safety requirements within ...

incident management or service operations . Experience coordinating multiple teams during complex or high-impact incidents. Strong understanding of SOC, NOC, infrastructure and IT service management environments . Experience operating in a 24/7 environment. Excellent stakeholder management skills, including the ability to brief senior leadership. Strong decision-making ...

incident management or service operations . Experience coordinating multiple teams during complex or high-impact incidents. Strong understanding of SOC, NOC, infrastructure and IT service management environments . Experience operating in a 24/7 environment. Excellent stakeholder management skills, including the ability to brief senior leadership. Strong decision-making ...

complexity or urgent tasks, configure and debug mid-tier software, manage container-based applications, and develop tools for SAS and third-party software.Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content.Exceptional customer service ...

stakeholder engagement, strategic planning and leadership skills. A degree in IT, Engineering, Business or a related discipline. Professional certifications in cloud technologies or IT service management are advantageous. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering ...

incidents, requests and user issues.Ensure IT operations remain compliant with GxP, Data Integrity, Information Security, validation and change control requirements.Own and continuously improve ITSM processes, including Incident, Request, Problem, Knowledge and Major Incident Management.Oversee IT hardware, software, collaboration platforms, asset lifecycle management and operational procurement activities.Manage third party suppliers ...

requests and user issues. Ensure IT operations remain compliant with GxP, Data Integrity, Information Security, validation and change control requirements. Own and continuously improve ITSM processes, including Incident, Request, Problem, Knowledge and Major Incident Management. Oversee IT hardware, software, collaboration platforms, asset lifecycle management and operational procurement activities. Manage third ...

senior business level, including manufacturing and operational leadersDeep knowledge of Digital Workplace technologies, including M365, endpoint management, collaboration platforms, and ServiceNow or comparable ITSM environments.A continuous improvement leader who can translate strategy into execution, standardize services at scale, and modernize the workplace experience in business-critical environments.Join our winning team ...

understood while maintaining alignment with global application standards. The role would suit someone with a background in Technical Applications Management, Application Support, IT Service Management, Business Systems or Technical Support , ideally gained within a medium to large or multi-site organisation. Additional Information Department: IT Reports to: Head of IT ...

duty management, major incident management or service operations.Experience coordinating multiple teams during complex or high-impact incidents.Strong understanding of SOC, NOC, infrastructure and IT service management environments.Experience operating in a 24/7 environment.Excellent stakeholder management skills, including the ability to brief senior leadership.Strong decision-making and prioritisation skills under ...

business challenges. Knowledge of data, digital technologies and Artificial Intelligence (AI), with an interest in driving innovation and supporting technology transformation. Familiarity with ITIL, ITSM and project management principles, with the ability to balance operational support and project delivery activities. The ability to coordinate internal and external resources, driving projects ...

defense (1LoD) remediation plans.Connect to your skills and professional experience QualificationsEssential:Proven experience within an IT risk related role.Good working knowledge of IT Service Management lifecycle and IT controls.Ability to work independently and proactively is essential.Strong management communication, technical and remote collaboration skills are a must with the ability ...

detail and proactive problem-solving approach. Desirable Experience Experience supporting supplier exits, contract transitions, or vendor offboarding activities. Retail industry experience. Knowledge of IT service management, infrastructure, or technology delivery environments. This is an excellent opportunity to join a high-profile programme and play a key role in delivering ...

infrastructure services such as networking, compute, storage, identity and access management, and security; AWS certification is strongly preferredNice to have: Experience with service operations, ITSM/helpdesk tooling, and customer-facing technical delivery in regulated or enterprise environments#LI-KK1 Join our winning team today. Together, we’ll accelerate the real ...

well as custom application design and complex integrations.Deep understanding of ServiceNow's architecture, modules, and best practices.Experience with ServiceNow's various modules, including ITSM, ITBM, CSM, HRSD, and ITOM.Experience with ServiceNow's scripting languages (e.g., JavaScript, GlideRecord).Experience with API integrations and other integration technologies.Experience with Agile development methodologies.Solid understanding … Excel, Visio and PowerPoint skills.Beneficial:Certified Master Architect (CMA)/Certified Technical Architect (CTA) or equivalentImplementation Specialist Certification or Equivalent: Two or more products (ITSM, HRSD, GRC, SecOPS, ITOM, ITAM, SPM)Certification in non-ServiceNow Enterprise platform technologies (Azure, AWS, M365 etc).ServiceNow Developer experience is beneficial but not required. ...

Provide first-line IT support via telephone, email and in person. Log, categorise and prioritise incidents and service requests using the IT Service Management (ITSM) system. Troubleshoot hardware, software and basic network issues. Escalate complex issues to second or third-line support teams when appropriate. Install, configure and maintain desktop ...