1 to 25 of 64 ITSM Jobs in the Thames Valley

troubleshooting, maintenance and repairs.* Strong understanding of core infrastructure concepts, for example DHCP, DNS, VPN and wired/wireless networking.* Proven experience of an ITSM platform, for example ServiceNow or equivalent, including accurate ticket logging, categorisation, prioritisation, SLA awareness and clear audit-quality updates.* Good knowledge of Apple client environments ...

work in a team-oriented environment Windows-based application support experience Desirable Strong proficiency in SQL Server 2016+ Active Directory experience ServiceNow or related ITSM tool knowledge Dynatrace or other monitoring tools Understanding of cloud platforms and basic programming integrations ITIL V4 Foundation Certification Microsoft certifications (e.g., Azure Fundamentals/ ...

with specialist support teams for resolution. Adhere to customer’s Security Policies. Administration 20% Participate in team and sector meetings. Utilise the relevant ITSM tool suite to monitor progress of all incidents. Ensure accurate completion of all incident records and associated paperwork. Monitor and update the call management system ...

/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable.The following technical skills would be beneficial:Understanding of ServiceNow or related ITSM toolWindows-based Applications experienceAdvanced SQL skills in SQL Server and knowledge of SSRSActive DirectoryUnderstanding of operating systems, cloud platforms and basic programming integrationsExperience of Dynatrace ...

DHCP, Wi-Fi and VPN. Basic understanding of Windows Server and file and print services. Familiarity with ITIL processes, incident management, SLAs and ITSM tools such as ServiceNow. Excellent communication and customer service skills, with confidence supporting senior and VIP users. Must hold current, valid DV Security Clearance. Must ...

/L2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. ...

skills (Python & Bash). Monitoring & Workflows: Experience with Datadog (or similar monitoring tools) and workflow orchestration platforms like Apache Airflow. Operations: Experience working with ITSM and task tracking tools (ServiceNow, Jira, Confluence), with comfort working in shift-based models supporting global teams. Proficiency inUnix/Linuxadministration Proof of right ...

Professional, Strategic Leader or equivalent Experience managing service performance across more than one location or provider Experience operating with ServiceNow or a comparable enterprise ITSM platform Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ...

Knowledge of the business and its IT services, including how services are delivered through service management practices. Experience working within an IT service management (ITSM) framework. A strong track record of working with internal service providers to deliver effective business services. Experience engaging with third-party suppliers and vendors. Ability ...

skills and ability to work in a team-oriented environmentWindows-based application support experienceDesirable:Strong proficiency in SQL Server 2016+Active Directory experienceServiceNow or related ITSM tool knowledgeDynatrace or other monitoring toolsUnderstanding of cloud platforms and basic programming integrationsITIL V4 Foundation CertificationMicrosoft certifications (e.g., Azure Fundamentals/Administrator)Vendor-specific ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

/L2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. ...

commercially aware; you understand the link between delivery performance, customer retention, and business revenue. You’re comfortable in Jira Service Management or a comparable ITSM platform, and you use data to drive decisions rather than just report them. Critically, you build structure where it doesn’t yet exist and challenge ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

other related discipline or commensurate work experience or demonstrated competence.* Typically, has 4-5 years of work experience, preferably in ITIL/ITSM, business, customer support, or a related field.**Other requirements:*** Fluent English bith written and verbal* Other languages knowledge would be an asset**Personal skills and qualities:*** Effective ...

BI. Experience with data integration and ETL processes. Proficiency in SQL and experience with data warehousing concepts. Familiarity with CRM (e.g., Salesforce) and IT Service Management (e.g., ServiceNow) data. Excellent communication and collaboration skills. Ability to work independently and manage a project with a 6-month timeline. Engagement Guidelines ...

knowledge of networking, cloud technologies, Microsoft 365, servers, storage and end-user computing. Experience leading cyber security and infrastructure operations. Strong understanding of IT service management and governance. Experience managing suppliers, partners and senior stakeholders. Business continuity and disaster recovery planning experience. Logistics, warehousing, manufacturing or distribution sector experience. Azure ...

capability across multiple concurrent projects Effective stakeholder management and communication across customers, suppliers, and internal teams Competency in project management tools (e.g. MS Project, ITSM platforms) Strong analytical and problem-solving capability Commercial awareness including cost control, forecasting, and change control Ability to produce clear reports and maintain accurate project ...