1 to 25 of 35 ITSM Jobs in the Thames Valley

enterprise infrastructure environments Experience across networking, infrastructure and end-user technologies Knowledge of cloud platforms including Azure, AWS and Microsoft 365 Experience working within ITSM frameworks and service delivery environments Familiarity with ServiceNow and Atlassian tools such as Jira and Confluence Understanding of security and compliance standards including ISO27001 ...

operational performance management. Technical knowledge of Microsoft infrastructure, identity management and multi-factor authentication, cloud technologies, virtualisation platforms, mobile device management solutions, IT service management tools, telephony platforms, audiovisual technologies and end-user computing environments will be highly beneficial.Strong communication, stakeholder management and problem-solving skills are essential, along with ...

Lead and manage technical and operational teams responsible for the ongoing delivery and support of enterprise software in the public cloud. Customer Escalations and ITSM - Manage escalations, both customer-facing and internally, to drive timely and satisfactory resolutions. Ensure all applicable security policies and processes are followed to support ...

Oversight - Lead and manage technical and operational teams responsible for the ongoing delivery and support of enterprise software in the public cloud.Customer Escalations and ITSM - Manage escalations, both customer-facing and internally, to drive timely and satisfactory resolutions.Ensure all applicable security policies and processes are followed to support the organization ...

with BeyondTrust EPM, CyberArk, or Delinea. Scripting skills in PowerShell or Python. Experience securing privileged access to databases (SQL Server, Oracle). Familiarity with ITSM/change control processes. Previous work within public sector or critical national infrastructure. Understanding of OT/ICS environments. PAM Specialist - £410P/D (Inside ...

/Lenovo/Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL ...

someone with: Experience in a Managed Services environment A background in Service Delivery Administration or Junior SDM Hands-on experience using an ITIL/ITSM tool (ServiceNow, Halo, ConnectWise, etc) Knowledge of incident, problem and change management Excellent communication, organisation and reporting skills Strong Microsoft 365 skills, particularly Excel ...

person who notices when something's not quite right, operationally or technically. Experience with Google Workspace and Microsoft 365 platforms. Familiarity with PSA/ITSM platforms Strong communication skills, with the patience and courtesy to match. A full driving licence and access to a vehicle. What ...

onboarding activities for Servers, databases, applications, cloud platforms, and privileged accounts across enterprise environments. Develop and maintain CyberArk integrations with identity providers, SIEM platforms, ITSM tools, cloud services, and enterprise applications. Provide technical leadership and architectural guidance for PAM projects, upgrades, migrations, and transformation initiatives. Collaborate with security, infrastructure, DevOps ...

stakeholder engagement, strategic planning and leadership skills. A degree in IT, Engineering, Business or a related discipline. Professional certifications in cloud technologies or IT service management are advantageous. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering ...

cards etc.) Clone hard drives and recover data Basic understanding of relational databases (schema design) Use IT Tools such as Active Directory tools and ITSM (IT helpdesk tickets/requests) Basic understanding of network segmentation and VLANs Perform network performance testing via script and monitoring tools Issue troubleshooting Configuring CCTV ...

have an exciting opportunity for a Senior ITSM Process Support Analyst to join our IT Team, based in A&O Shearman's Belfast office. Information Technology team - Belfast The core of the global technology department s mission is to provide stable, reliable, and secure platforms and services to our partners … across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages ...

principles. Excellent communication skills with the ability to engage confidently at both technical and senior stakeholder level. Experience of using ServiceNow or another enterprise ITSM platform. A calm, organised approach with excellent decision-making skills. Flexibility to support an operational shift or on-call rota where required. What ...

demand status and backlog. Knowledge and Skills Strong senior‐level business engagement and stakeholder partnership capabilities. Deep understanding of enterprise technology operations, cyber security, ITSM, and system lifecycle practices. Proven people leadership experience building and sustaining high‐performing teams. Program, portfolio, demand, and financial management expertise. Excellent analytical, problem‐solving ...

onboarding activities for Servers, databases, applications, cloud platforms, and privileged accounts across enterprise environments. * Develop and maintain CyberArk integrations with identity providers, SIEM platforms, ITSM tools, cloud services, and enterprise applications. * Provide technical leadership and architectural guidance for PAM projects, upgrades, migrations, and transformation initiatives. * Collaborate with security, infrastructure, DevOps ...

person who notices when something's not quite right, operationally or technically. Experience with Google Workspace and Microsoft 365 platforms. Familiarity with PSA/ITSM platforms Strong communication skills, with the patience and courtesy to match. A full driving licence and access to a vehicle. What ...

Essential Skills & Experience Demonstrated experience as a Service Transition Lead or similar role in large-scale ERP/HCM programs. Strong background in IT Service Management (ITIL) and service transition disciplines. Proven ability to establish and embed support models for Oracle HCM Cloud and Oracle EBS coexistence. Experience working with ...

supplier performance optimisation. • Experience leading complex change and transformation programmes, with the ability to manage stakeholders and navigate conflict effectively. • Proficiency in IT Service Management frameworks and tools, alongside knowledge of Agile methodologies and emerging automation trends.• Previous experience of operating in a global business and aligning local operations with ...

Using Excel, Power BI and other reporting tools to provide meaningful insight that supports business decision-making Proactively identifying anomalies within Vale and other ITSM platforms, working with colleagues across the business to investigate and resolve issues Supporting the administration and maintenance of tools, knowledge bases and customer documentation used ...

technical documentation, support guides, and knowledge articles. Provide technical coaching and support to colleagues as required. Ensure all activities are recorded and managed within ITSM tools. Follow established processes, procedures, and security policies. Maintain high levels of customer satisfaction and service delivery. Essential Skills & Experience Active SC Clearance (mandatory). … administration, password resets, and user management. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and connectivity troubleshooting. Experience using IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. How to Apply: If you're interested in thisrole, click 'apply now' to forward an up-to-date ...

remediation Desirable: OT asset discovery and monitoring experience Regulatory compliance knowledge (e.g., NIS Directive, UK CAF) Familiarity with project/service delivery and ITSM controls ...

Provide first-line IT support via telephone, email and in person. Log, categorise and prioritise incidents and service requests using the IT Service Management (ITSM) system. Troubleshoot hardware, software and basic network issues. Escalate complex issues to second or third-line support teams when appropriate. Install, configure and maintain desktop ...

improvements, support cybersecurity and resilience activities, and ensure an excellent user experience across multiple sites. We're looking for someone with: Experience in IT Service Management, Service Delivery or Senior IT Support Strong Microsoft 365 and end-user support experience Knowledge of ITIL principles and ITSM tools Experience working with ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … second line agents on investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow ...

About the Role We are seeking an experienced Technical Platform Engineering Lead to provide technical leadership across software engineering and platform initiatives. You'll play a key role in designing and delivering secure, scalable technology ...