1 to 25 of 43 ITSM Jobs in the Thames Valley

resolved within agreed service levels. Review and approve root cause analysis reports and corrective action plans for operational incidents. Ensure compliance with IT service management processes including Change Management, Capacity Management, and Availability Management. Manage telecom operational budgets, ensuring cost control, forecasting, accruals, and financial reporting activities are completed accurately. ...

device deployment. Excellent communication, organisation and problem-solving skills, with the ability to remain calm and professional under pressure. Experience working with IT service management tools and third-party suppliers; multi-site, Group, financial services or investment experience would be advantageous. Technical Knowledge Microsoft 365 administration and end-user support. ...

Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable. The following technical skills would be beneficial: Understanding of ServiceNow or related ITSM tool Windows-based Applications experience Advanced SQL skills in SQL Server and knowledge of SSRS Active Directory Understanding of operating systems, cloud platforms and basic ...

operational risk through disciplined service management, endpoint compliance, access and asset controls, patching, software governance, vendor management, incident management, and recovery planning.Strong knowledge of ITSM processes and tools, including incident, request, problem, change, knowledge, asset, and configuration management, with experience improving service maturity and reporting.Demonstrated experience using service metrics, dashboards ...

troubleshooting printer hardware and software issues Strong customer service and communication skills Ability to prioritise and manage workloads effectively Experience using IT service management (ITSM) and ticketing systems Relevant IT support experience Desirable Experience with PaperCut, uniFLOW, Equitrac or similar print management platforms Knowledge of Microsoft 365, Azure and cloud ...

understanding of Agile ways of working.A people first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps. Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial Intelligence· Growing awareness ...

projects and managing external suppliers. Key Skills Infrastructure architecture and solution design R&D and laboratory systems support Project delivery and stakeholder management IT service management and operational excellence Cybersecurity and compliance Vendor and supplier management Continuous improvement and automation Strong communication and leadership skills Preferred Certifications ITIL Foundation PRINCE2 ...

ServiceNow initiatives, bringing together technical teams, service operations, business stakeholders and third party suppliers. What you'll be doing: Leading ServiceNow delivery across ITSM, ITOM, EAM, FSM and CSM Driving integration with enterprise systems, tools and data Bringing technology and business change together to deliver lasting adoption Leading multidisciplinary teams ...

resources, along with the confidence to coach teams, influence senior stakeholders and work collaboratively across organisational boundaries. Experience with Microsoft technologies, Azure DevOps, IT service management or higher education would be an advantage, but above all we're looking for someone who thrives on delivering meaningful change through collaboration, innovation ...

assistance, infrastructure and cloud services operations and monitoring, developing best support standards, manage the service-desk platform, support access elevation. Follow best practice and ITSM process to ensure all correct validation and approvals are in place for any change requests. Support and resolve any faults with IT hardware while also ...

including switches, routers, servers and cabling. Creating and maintaining knowledge base articles and standard operating procedures. Working to agreed service levels and recognised IT service management practices. Travelling periodically to other company sites to provide hands-on IT support. About You We're looking for someone with at least ...

configurations, testing, deployments and technical improvements. Good knowledge of cyber security administration, access management, vulnerability remediation and technical controls. A solid understanding of IT service management, including incident, problem, change and service management. Experience leading and developing technical or systems teams, with a genuine interest in coaching others and building ...

Experience Experience working within education technology, schools or a managed service provider. Experience supporting service transitions, customer onboarding or organisational change. Familiarity with PSA, ITSM, RMM and operational reporting platforms. Relevant technical, service management or leadership qualifications. Understanding of safeguarding, information security, data protection and health and safety requirements within ...

incident management or service operations . Experience coordinating multiple teams during complex or high-impact incidents. Strong understanding of SOC, NOC, infrastructure and IT service management environments . Experience operating in a 24/7 environment. Excellent stakeholder management skills, including the ability to brief senior leadership. Strong decision-making ...

incident management or service operations . Experience coordinating multiple teams during complex or high-impact incidents. Strong understanding of SOC, NOC, infrastructure and IT service management environments . Experience operating in a 24/7 environment. Excellent stakeholder management skills, including the ability to brief senior leadership. Strong decision-making ...

complexity or urgent tasks, configure and debug mid-tier software, manage container-based applications, and develop tools for SAS and third-party software.Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content.Exceptional customer service ...

urgent tasks, configure and debug mid-tier software, manage container-based applications, and develop tools for SAS and third-party software. Apply IT Service Management best practices for change, incident, and problem management, while creating and maintaining service documentation including runbooks, knowledge base articles, and wiki content. Exceptional customer service ...

Strong expertise in platform customization, integration, and workflow automation. Technical Skills ServiceNow Modules Experience in one or more of the following: IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) Service Catalog Employee Center/HR Service Delivery (HRSD) Customer Service Management (CSM) Governance, Risk & Compliance ...

incidents, requests and user issues.Ensure IT operations remain compliant with GxP, Data Integrity, Information Security, validation and change control requirements.Own and continuously improve ITSM processes, including Incident, Request, Problem, Knowledge and Major Incident Management.Oversee IT hardware, software, collaboration platforms, asset lifecycle management and operational procurement activities.Manage third party suppliers ...

requests and user issues. Ensure IT operations remain compliant with GxP, Data Integrity, Information Security, validation and change control requirements. Own and continuously improve ITSM processes, including Incident, Request, Problem, Knowledge and Major Incident Management. Oversee IT hardware, software, collaboration platforms, asset lifecycle management and operational procurement activities. Manage third ...

principles. Excellent communication skills with the ability to engage confidently at both technical and senior stakeholder level. Experience of using ServiceNow or another enterprise ITSM platform. A calm, organised approach with excellent decision-making skills. Flexibility to support an operational shift or on-call rota where required. What ...

senior business level, including manufacturing and operational leadersDeep knowledge of Digital Workplace technologies, including M365, endpoint management, collaboration platforms, and ServiceNow or comparable ITSM environments.A continuous improvement leader who can translate strategy into execution, standardize services at scale, and modernize the workplace experience in business-critical environments.Join our winning team ...

virtualisation, storage, and security. Experience with security vulnerability management and remediation. Experience administrating Microsoft environments such as Windows Server and SQL Server. Familiarity with ITSM tooling and service desk processes. Experience working within or toward ISO 27001 and/or Cyber Essentials Plus certified environments. Excellent collaboration and communication skills. ...

duty management, major incident management or service operations.Experience coordinating multiple teams during complex or high-impact incidents.Strong understanding of SOC, NOC, infrastructure and IT service management environments.Experience operating in a 24/7 environment.Excellent stakeholder management skills, including the ability to brief senior leadership.Strong decision-making and prioritisation skills under ...

stakeholders to ensure delivery is coordinated and aligned to organisational priorities. The scope of the project includes:Leading delivery of ServiceNow modules such as ITSM, ITOM, EAM, FSM, and CSMManaging integration of ServiceNow with existing enterprise tooling and data sourcesCoordinating delivery across platform teams, service operations, architecture, and security stakeholdersEmbedding ...