1 to 25 of 49 ITSM Jobs in the Thames Valley

Experience working within Agile and/or traditional project delivery frameworks Excellent stakeholder engagement, communication and facilitation skills Experience working within ITIL or IT Service Management environments Strong analytical, problem-solving and process improvement capabilities Degree or equivalent experience in a relevant field BCS Business Analysis, Agile BA or similar ...

contributing to root cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise ...

call rota for up to seven days per calendar month when required. Essential Skills & Experience ITIL Foundation certification. Strong understanding of IT Service Management and Change & Release Management processes. Experience managing releases, risks, dependencies, and stakeholder expectations in complex IT environments. Demonstrable leadership experience managing teams and driving performance. Strong ...

enterprise infrastructure environments Experience across networking, infrastructure and end-user technologies Knowledge of cloud platforms including Azure, AWS and Microsoft 365 Experience working within ITSM frameworks and service delivery environments Familiarity with ServiceNow and Atlassian tools such as Jira and Confluence Understanding of security and compliance standards including ISO27001 ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

ability to remain calm under pressure Desirable Experience in an MSP or IT services organisation ITIL Foundation or equivalent certification Experience using PSA/ITSM platforms such as HaloPSA Personal Attributes Strong communication skills — clear, professional and personable Highly organised with the ability to manage competing priorities Able ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

awareness of supporting the employee lifecycle (Starters, Movers, Leavers) within an IT environment. Experience in or awareness of Incident/Ticket Logging Systems (ITSM) platforms (FreshService, ServiceNow, etc). Experience in or awareness of supporting cloud technologies. Experience in or awareness of mobile device technologies Microsoft Certifications such ...

certification (e.g. BCS, Agile BA) Proven experience as an IT Business Analyst in a complex IT environment Experience of working within ITIL/IT Service Management framework Strong requirements elicitation and documentation skills Experience working within project and/or agile delivery frameworks Excellent communication, facilitation, and stakeholder management skills ...

standards are met. Provide exceptional service to staff, students and other stakeholders. Keep accurate records of all support activity and site information using IT service management tools. Complete administration, documentation and technical records promptly and accurately. Promote best practice and adhere to change control processes. Support IT projects, upgrades, rollouts ...

service management best practices Experience managing IT service delivery and performance (5+ years) Demonstrable experience defining and managing SLAs and KPIs Strong knowledge of ITSM tools such as ServiceNow Good understanding of IT infrastructure (servers, networks, and core systems) Excellent stakeholder management and communication skills Ability to manage multiple priorities ...

/Lenovo/Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL ...

perform effectively under pressure. Desirable Experience working within an MSP or IT Services environment. ITIL Foundation certification or equivalent. Experience using PSA and ITSM platforms such as HaloPSA. Previous involvement in service improvement and operational change initiatives. What's on Offer A genuine opportunity to step into a leadership position ...

months) Maximum 2 week notice period Desirable OT asset discovery and monitoring tool experience Exposure to NIS regulations/UK CAF compliance Experience with ITSM and service delivery processes One stage interview process, via MS Teams. ...

management. Strong experience operating within ITIL-based service environments . Experience establishing and managing SLAs, KPIs, and service performance metrics . Strong understanding of ITSM platforms , particularly ServiceNow . Good understanding of core IT infrastructure, including servers, networks, and enterprise technology environments. Experience with service monitoring tools and technologies. Excellent … Strong analytical and problem-solving abilities. High levels of professionalism and integrity when handling sensitive information. Proficiency with Microsoft Office applications. Qualifications Essential IT Service Management certification (e.g., ITIL v3/v4 ). Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline. PMP or other recognised ...

practices, monitoring, and enterprise solution design. A proactive, continuous improvement mindset with excellent analytical and problem-solving skills. Desirable Experience with IT Service Management (ITSM) platforms or ticketing systems (e.g. ServiceNow, Jira, Freshservice, Zendesk). Experience within manufacturing, mining, or other complex supply chain environments. Current Microsoft Dynamics ...

management methodologies such as Prosci or ADKAR The skills for success Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor ...

access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional ...

issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies ...

services such as networking, compute, storage, identity and access management, and security ; AWS certification is strongly preferred Nice to have: Experience with service operations, ITSM/helpdesk tooling , and customer-facing technical delivery in regulated or enterprise environments #LI-KK1 Join our winning team today. Together, we’ll accelerate ...

opportunities in the change management process and implement best practices to optimise change efficiency and reduce service disruptions. Skillset/experience required: Relevant IT Service Management certifications (e.g. ITIL v3/4) PMP (Project Management Professional) and related certifications are preferred. University degree of higher required; Bachelor's degree … setting and managing SLAs/KPIs Experience in service operations using the ITIL Strong understanding of service monitoring tools and technologies Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g., servers, networks Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint ...

Head of IT Service Management £600 day rate (Inside IR35), Hybrid Working Parity is delighted to partner with our client; a public sector organisation, who are looking to recruit an experienced to lead and shape the strategic direction of IT Service Management across a complex and high-profile environment. … IT service environments. Key Responsibilities Lead and develop a Service Management team, ensuring capacity, performance, and adherence to standards Define and deliver the IT Service Management strategy and continuous improvement roadmap Act as a senior escalation point for service issues and stakeholder concerns Oversee service performance, reporting, and customer satisfaction ...

strategy, service design, transition, operations, and continual improvement. Assess organisational service management maturity, identify gaps, and develop actionable improvement roadmaps. Design, implement, and optimise ITSM processes including: Incident Management Major Incident Management Problem Management Change Enablement Service Request Management Service Level Management Knowledge Management Configuration Management Continual Improvement Establish Service … drive consensus. Produce high-quality consultancy deliverables including assessments, operating models, process documentation, governance frameworks, service designs, roadmaps, and executive reports. Advise on ITSM tooling, workflow design, reporting, metrics, and service performance management. Support senior leadership with strategic recommendations and transformation planning. Skills & Experience Required Proven experience as a Senior ...

Network IT is currently recruiting for a Head of IT Service Management, to join our client in Milton Keynes on a 6 month initial contract. This is a critical role for our client, who operate an ITIL focussed ITSM function. You’ll provide strategic leadership for IT Service Management, overseeing … required to be considered, however it would be a ‘nice to have’ to aid in speeding up onboarding. Role: Head of IT Service Management Duration: 6 Months Rate: £600 per day Status: Inside IR35 Location: Milton Keynes Working Practice: 3 days onsite/2 days remote Key Skills: A demonstratable ...

Network IT is currently recruiting for a Head of IT Service Management, to join our client in Milton Keynes on a 6 month initial contract. This is a critical role for our client, who operate an ITIL focussed ITSM function. You'll provide strategic leadership for IT Service Management, overseeing … required to be considered, however it would be a 'nice to have' to aid in speeding up onboarding. Role: Head of IT Service Management Duration: 6 Months Rate: £600 per day Status: Inside IR35 Location: Milton Keynes Working Practice: 3 days onsite/2 days remote Key Skills: A demonstratable ...