20 of 20 ITSM Jobs in the Thames Valley

tools Laptop, desktop, and thin client support Strong incident triage and troubleshooting skills Excellent communication and customer service skills Desirable Skills & Experience Experience with ITSM tools (e.g. ServiceNow) Azure platform experience or Azure Fundamentals certification Knowledge of: Web filtering (Websense, Mimecast) Endpoint security (Microsoft Endpoint Protection, McAfee) SharePoint Patching ...

with specialist support teams for resolution Adhere to customers and Computacenters Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

similar). Ability to work with APIs (headers, payloads, authentication, performance). Familiarity with Azure DevOps (tickets, sprints, release workflows). Understanding of IT service management practices (incident, problem, change). Knowledge of Microsoft Business Central or other Dynamics applications (advantageous). Proficient with Microsoft 365 and Excel (lookups, pivots ...

practices, APIs, and identity/access management. Strong commercial awareness, with experience in vendor engagement and aligning IT with business needs. Background in IT Service Management frameworks and delivering complex transformation or change programmes. Working knowledge of Agile delivery methodologies such as Scrum or Kanban. Experience supporting or collaborating with ...

Microsoft 365, networking, Windows Server etc. Calm, structured escalation management - especially during busier periods. Excellent communication, organisation, and multitasking skills. Familiarity with PSA/ITSM platforms (Halo ideal, AutoTask/ConnectWise great too). Understanding of ITIL principles. Full UK driving licence Nice to have: Azure experience, Backup tech (Acronis ...

Configuration – LTM, ASM Network Monitoring PRTG Cisco ACI Azure AWS experience Desirable: Experience of working within a variety of ITIL4 environments. Knowledge of IT Service Management toolsets ie ServiceNow Key performance reporting and documentation Stakeholder Management Leadership skills The role requires the successful candidate to be onsite 3 days ...

Technology Code of Practice. Strong leadership and stakeholder management skills, with experience managing and developing teams. In-depth understanding of service design principles, IT service management frameworks, and end-to-end service lifecycle management. Awareness of accessibility, inclusion, and usability standards within digital and operational services. Desirable: Membership ...

Managed Service Provider (MSP) environment. Proven leadership of large-scale service delivery operations. Strong background in operational transformation and change management. Understanding of IT service management frameworks (e.g. ITIL). Experience overseeing technical support, service desk and project functions. Ability to develop processes, frameworks and operational efficiencies. Strong communication ...

with Enterprise Architecture, Digital, Cyber, and Operational Technology. Technical Design & Governance - Design comprehensive IT management solutions, including service and portfolio management. - Establish standards for ITSM, ITOM, and observability platforms. - Oversee solution designs to ensure compliance with IT4IT principles and enterprise standards. Integration & Tooling - Architect integration patterns across IT4IT tooling ...

Configure and administer Mobile Device Management tools (e.g., Intune) Proactively identify issues using monitoring and event management tools Maintain accurate and detailed updates in ITSM systems and internal records Deliver 1st and 2nd line support for mobile devices, escalating where necessary Provide in-person support to senior engineers and stakeholders ...

IT systems, applications, and best practices to enhance productivity and efficiency. Maintain accurate records of IT assets, inventory, and support activities using IT service management tools. Assist with IT projects and initiatives as needed, including hardware deployments, software installations, and IT infrastructure improvements. About You Some experience in a technical ...

government security frameworks (Secure by Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice. • Knowledge of service design principles, IT service management frameworks (ITIL), and end-to-end service lifecycle management. • Knowledge of enterprise and technical architecture concepts, ensuring service designs align with strategic and operational ...

issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies ...

Succeed - Catalogue Migration Consultant Familiarity with REST APIs, web services, and integrating automation with third-party tools. Proficiency in any scripting languages. Experience in ITSM tools. Apply below after reading through all the details and supporting information regarding this job opportunity. If you feel you have the skills and experience ...

User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly organised, able to balance priorities ...

delivery excellence Required Qualifications 15+ years' experience managing ServiceNow projects/programmes Strong expertise in: CMDB/CSDM ITOM (Discovery, Service Mapping, Event Management) ITSM CSM, FSM SPM, SOM, SLO, TNI Experience with integrations (REST, SOAP, Integration Hub, third-party systems) Strong understanding of platform security, performance, and compliance Proven ...

deployed effectively. Youll manage stakeholder relationships, support onboarding, and ensure compliance with ITIL and ISO standards. Youll deliver change reports, maintain accurate records in ITSM, and act as a subject matter expert. Regular on-site engagement near customer locations may be expected in a hybrid working model. What youll bring … understanding of Change Management principles. Organised and delivery-focused, you bring effective planning, time-management and stakeholder engagement skills. Experience with Salesforce and ServiceNow ITSM is essential. You simplify complex issues, analyse and present data clearly, and work independently or collaboratively. Knowledge of mobile and fixed-line telecoms is advantageous ...

have been commissioned to identifya skilled SC Cleared ServiceNow Architect to support the design and optimisation of the ServiceNow platform, with a focus on ITSM, CMDB and CSDM for one of their government clients. Must be UK based. Fully Remote. Long Term contract -Excellent Day Rate DOE. Job Responsibilities/… optimisation Required Skills/Experience The ideal candidate will have the following: Proven experience working as a ServiceNow Architect Strong expertise in ServiceNow ITSM Deep understanding of CMDB design and governance Hands-on experience with CSDM implementation Strong experience in ServiceNow integrations and enterprise architecture especially multi-vendor ecosystems. Good ...

Network IT is currently recruiting for a Senior Service Designer (ITSM) to join our client on a 6 month initial contract. Our client is looking for an experienced ITSM professional, who can support a Lead Service Designer, Service Architects and Service Delivery teams, to design standards, templates and processes … Info: Role: Senior Service Designer Duration: 6 Months Rate: £475 per day Status: Inside IR35 Working Pattern: HybridLocation: Milton Keynes Key Skills: Background in ITSM roles, including Service Design Demonstrate in depth knowledge of Service Design principles, and ITSM Frameworks such as ITIL Collaborative approach to be able to lead ...

issues and provide cover for colleagues as required. Train new colleagues in the execution of administrative, diagnostic and problem-solving activities. Knowledge & Skills ITSM/ITIL Certification at Foundation level and/or equivalent experience as support agent or administrator within a technology company serving retail customers. Good knowledge … technical experts and non-technical users to deliver business outcomes. Showing a can-do positive attitude and actively helping to resolve issues. Education & Qualifications ITSM/ITIL Certification at Foundation level Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their ...