1 to 25 of 33 ITSM Jobs in the Thames Valley

owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices More ❯

owner, ensuring adherence to the documented MI process. Skills and experience Possess strong technical skills in Windows Administration, Office365 admin, AzureAD Citrix, Intune, iOS, Azure. Knowledge of experience in ITSM ticketing systems ideally ServiceNow Strong knowledge of ITIL or preferably possess ITIL Foundation V3/V4 Strong background in Windows and Microsoft Office administration A good understanding of mobile devices More ❯

with outstanding issues escalated. Responsible for maintaining the IT Desktop Local Working Instructions (LWI) documents, creating new LWIs where necessary. Responsible for IT Desktop Incident and Request queues in ITSM (via FS.GET or Service Desk), working on root cause of incidents and long-term solutions. Responsible for keeping the laptop build image updated with the latest patches and software components More ❯

with outstanding issues escalated. Responsible for maintaining the IT Desktop Local Working Instructions (LWI) documents, creating new LWIs where necessary. Responsible for IT Desktop Incident and Request queues in ITSM (via FS.GET or Service Desk), working on root cause of incidents and long-term solutions. Responsible for keeping the laptop build image updated with the latest patches and software components More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

skills. Willingness to travel between sites (expenses covered). Desirable Skills Linux (Ubuntu, Debian). PowerShell scripting and automation. SQL or database administration experience. Knowledge of FreshService or similar ITSM tools. Familiarity with IT compliance frameworks. ITIL certification or experience with service management practices. If this is you and you'd like to know more, please send me your CV More ❯

Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within a cross-functional team. More ❯

Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within a cross-functional team. More ❯

reports and indirect teams, fostering a high-performance culture. Required Experience: 7+ years in IT consulting or technical leadership roles, ideally within complex enterprise environments. Strong experience in IT service management, strategy planning, and business process alignment. Hands-on knowledge of Azure Data Factory, Data Lake , and data pipeline architecture. Proven experience managing data security, access, and regulatory compliance. Familiarity More ❯

to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills More ❯

scenarios, including event-based deployments). Advanced proficiency with the Microsoft 365 productivity platform required (Teams, OneDrive, SharePoint, Outlook, PowerPoint, Word, Excel, Viva). Knowledge and experience in IT Service Management methodologies is an asset (eg. ITIL). Nice To Have, but Not Required Intermediate proficiency utilising Microsoft Teams (or similar) as a broadcast or advanced meeting platform is preferred. More ❯

office. This covers IT support for VIPs in solving problems related to software, hardware and AV. Provisioning support. This includes: To work on tickets (Incidents and Service Requests) in ITSM tool providing an excellent hardware and software provisioning service to all BFS employees. To visit UK and other offices as required to assist with the resolution of IT issues that More ❯

office. This covers IT support for VIPs in solving problems related to software, hardware and AV. Provisioning support. This includes: To work on tickets (Incidents and Service Requests) in ITSM tool providing an excellent hardware and software provisioning service to all BFS employees. To visit UK and other offices as required to assist with the resolution of IT issues that More ❯

to support strategic decisions Integrate with the global ServiceNow practice PMO to maximise efficiency of people, processes and technologies Portfolio & Program Management Oversee a portfolio of ServiceNow programs across ITSM, ITOM, HRSD, CSM, and other modules. Ensure projects are delivered on time, within scope, and on budget while meeting quality standards. Prioritize and sequence initiatives based on business value, risk More ❯

years’ experience in enterprise application support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management) Exposure to application performance More ❯

Proficient in Word, Excel, Visio, and MS Project. Skilled at prioritising tasks within SLAs, working under pressure, and meeting deadlines. Strong problem-solving, communication, and interpersonal skills. Familiar with ITSM (especially Salesforce), SLAs, and reporting. Knowledgeable in high-voltage substations (33kV400kV) and telecom networks. Holds relevant technical and industry-standard qualifications, including ITIL and vendor-accredited certifications. Whats in it More ❯

Impact analysis and predictive and preventative insights Qualifications:  10 + years’ experience builds observability level 4.  Expertise in Splunk platform, including Essentials, Enterprise Security, and ITSI.  Strong understanding of ITSM concepts (ITIL, ServiceNow) and service management processes.  Proficiency in scripting and programming languages like Python, Shell Scripting, or Perl (beneficial).  Excellent analytical and problem-solving skills.  Solid understanding of More ❯

digital transformation initiatives. The Opportunity As a Cloud Infrastructure Engineer, you will be responsible for the management, optimisation, and support of global cloud infrastructure services within a structured IT Service Management framework. You'll work with a variety of technologies including Azure, VMware, Docker, and Kubernetes to ensure performance, security, and scalability across hybrid environments. Your role will include implementing More ❯

Business Unit: Information Technology What you'll do Demonstrable experience as a ServiceNow Solution Architect in large, complex enterprise environments. In-depth understanding of key ServiceNow modules: TPSM, FSM, ITSM, CSM, App Engine, HRSD. Define and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms). Establish and promote reusable integration patterns and standards More ❯

Business Unit: Information Technology What you'll do Demonstrable experience as a ServiceNow Solution Architect in large, complex enterprise environments. In-depth understanding of key ServiceNow modules: TPSM, FSM, ITSM, CSM, App Engine, HRSD. Define and govern integrations across ServiceNow modules and external systems (e.g., SAP, CRM, supplier/customer platforms). Establish and promote reusable integration patterns and standards More ❯

platforms in an MSP or SaaS environment. Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team. Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture. Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Track record of driving product strategy More ❯

Reach: Engage with top-tier clients across multiple sectors. Your Role: Boost Sales: Drive growth and manage key client accounts. Tailor Solutions: Present and customize our cutting-edge IT Service Management offerings. Build Relationships: Connect with C-level executives and become a trusted industry advisor. What You Bring: A proven track record in Service Desk sales. A strong ability to More ❯

to: Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response, Security Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design: Design and oversee the implementation of complex integrations between ServiceNow and other enterprise systems, leveraging various integration More ❯