1 to 25 of 63 ITSM Jobs in the Thames Valley

security and threat response. Strong understanding of core infrastructure concepts, for example DHCP, DNS, VPN and wired/wireless networking. Proven experience of an ITSM platform, for example ServiceNow or equivalent, including accurate ticket logging, categorisation, prioritisation, SLA awareness and clear audit‐quality updates. Good knowledge of Apple client environments ...

work in a team-oriented environment Windows-based application support experience Desirable: Strong proficiency in SQL Server 2016+ Active Directory experience ServiceNow or related ITSM tool knowledge Dynatrace or other monitoring tools Understanding of cloud platforms and basic programming integrations ITIL V4 Foundation Certification Microsoft certifications (e.g., Azure Fundamentals/ ...

work in a team-oriented environment Windows-based application support experience Desirable Strong proficiency in SQL Server 2016+ Active Directory experience ServiceNow or related ITSM tool knowledge Dynatrace or other monitoring tools Understanding of cloud platforms and basic programming integrations ITIL V4 Foundation Certification Microsoft certifications (e.g., Azure Fundamentals/ ...

/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable.The following technical skills would be beneficial:Understanding of ServiceNow or related ITSM toolWindows-based Applications experienceAdvanced SQL skills in SQL Server and knowledge of SSRSActive DirectoryUnderstanding of operating systems, cloud platforms and basic programming integrationsExperience of Dynatrace ...

DHCP, Wi-Fi and VPN. Basic understanding of Windows Server and file and print services. Familiarity with ITIL processes, incident management, SLAs and ITSM tools such as ServiceNow. Excellent communication and customer service skills, with confidence supporting senior and VIP users. Must hold current, valid DV Security Clearance. Must ...

skills (Python & Bash). Monitoring & Workflows: Experience with Datadog (or similar monitoring tools) and workflow orchestration platforms like Apache Airflow. Operations: Experience working with ITSM and task tracking tools (ServiceNow, Jira, Confluence), with comfort working in shift-based models supporting global teams. Proficiency inUnix/Linuxadministration Proof of right ...

Professional, Strategic Leader or equivalent Experience managing service performance across more than one location or provider Experience operating with ServiceNow or a comparable enterprise ITSM platform Disclaimer This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ...

specifically supporting users remotely. Supporting Microsoft operating systems, Microsoft office applications, computer hardware, printers and bespoke applications Your Knowledge A good understanding of using ITSM (ticketing) tools along with working with SLA/KPI targets. Deep knowledge of Microsoft-based operating systems with emphasis on Windows 8/ ...

Knowledge of the business and its IT services, including how services are delivered through service management practices. Experience working within an IT service management (ITSM) framework. A strong track record of working with internal service providers to deliver effective business services. Experience engaging with third-party suppliers and vendors. Ability ...

that deliver value. A relevant degree‐level qualification, or equivalent professional experience, is essential, and professional certifications in integration, cloud technologies, architecture or IT service management would be advantageous. If you're excited by the opportunity to shape an organisation's integration capability, lead technical excellence and help deliver innovative ...

skills and ability to work in a team-oriented environmentWindows-based application support experienceDesirable:Strong proficiency in SQL Server 2016+Active Directory experienceServiceNow or related ITSM tool knowledgeDynatrace or other monitoring toolsUnderstanding of cloud platforms and basic programming integrationsITIL V4 Foundation CertificationMicrosoft certifications (e.g., Azure Fundamentals/Administrator)Vendor-specific ...

would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users ...

would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users ...

would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users ...

mapping and business process improvement. Experience working within IT project delivery environments, ideally across both Agile and traditional methodologies. Understanding of ITIL and IT Service Management principles. Excellent stakeholder management and workshop facilitation skills. The ability to translate business needs into clear requirements for technical teams. Strong analytical, problem-solving ...

IT Service Desk/1st Line Support role Good knowledge of Microsoft environments, Windows and Office applications Experience with Active Directory and ITSM/ticketing systems Comfortable working towards SLA and KPI targets Excellent communication and customer service skills A friendly, approachable personality with a proactive, problem-solving mindset What ...

commercially aware; you understand the link between delivery performance, customer retention, and business revenue. You’re comfortable in Jira Service Management or a comparable ITSM platform, and you use data to drive decisions rather than just report them. Critically, you build structure where it doesn’t yet exist and challenge ...

would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users ...

Strong customer service skills, with an ability to converse with all levels of the organisation. Attention to detail, accurately completing IT tickets (Fresh Service ITSM). A collaborative approach to work to utilise existing team knowledge, and further contribute. Extensive experience administering Microsoft 365/Entra. Extensive support experience with ...

would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users ...

would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users ...

would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users ...

would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users ...

would welcome, for example: • A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. • A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. • An integration or PHP developer who has worked closely with business users ...

BI. Experience with data integration and ETL processes. Proficiency in SQL and experience with data warehousing concepts. Familiarity with CRM (e.g., Salesforce) and IT Service Management (e.g., ServiceNow) data. Excellent communication and collaboration skills. Ability to work independently and manage a project with a 6-month timeline. Engagement Guidelines ...