1 to 25 of 51 ITSM Jobs in the Thames Valley

hybrid environments (e.g. on-premise, cloud, SaaS). · Familiarity with Microsoft 365, AWS, and business platforms such as Dynamics or Power Platform. · Exposure to ITSM tools (e.g. JIRA, ServiceNow) and workflow automation (e.g. Power Automate). · Understanding of enterprise IT services such as Active Directory, Exchange, PKI, and monitoring tools. ...

Analyst/Service Desk Analyst need? Some prior commercial experience in a 1st line Service Desk role or similar Ideally, some experience with an ITSM platform such as Freshservice, ServiceNow, Jira Service Management, etc. Basic Active Directory experience, along with Windows, Microsoft 365, etc. Good troubleshooting skills across hardware, software ...

metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills: Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively ...

report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Required Skills & Experience Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate effectively within ...

. Experience implementing disaster recovery (DR) and business continuity planning (BCP) strategies for network and telecoms services in an NHS environment. Knowledge of IT service management frameworks (e.g., ITIL) as applied to the healthcare environment, ensuring alignment with NHS best practices for incident, problem, and change management. Experience with clinical ...

translate complex technical issues for non-technical audiences. A collaborative leadership style with a focus on innovation, efficiency, and value creation. ITIL/ITSM knowledge essential; experience with Business Central 365 advantageous. This is a chance to make a real difference in a business that values technology as a growth ...

Description The Service Manager manages IT Service Delivery and provides ongoing operations support aligned with the IT Service Management processes. He/she also manages all stakeholders and ensures that the teams work in collaboration to achieve successful delivery outcome. Personal Attributes: Systematic problem-solving approach, coupled with effective communication ...

Intune, and Exchange Online Windows Server (2016–2022), Active Directory, Group Policy Microsoft Teams and SharePoint Online Manage incidents, service requests, and changes using ITSM tools in line with SLA targets. About You Experience: 3+ years in a 2nd Line (or strong 1st/2nd Line hybrid) support role, ideally ...

software, researching using a knowledgebase repository, or in person for on-site customers. All incidents and requests are logged in an industry standard IT Service Management tool by the GCC. Broad communications are handled through enterprise level notification systems and organizational chat solutions. Excellent written and oral communication ...

with ServiceNowboth in configuration and architecture. Some roles require more depending on seniority. Deep experience across multiple ServiceNow modules/workflows (for example, ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC, etc.). Strong integration experience: REST/SOAP APIs, IntegrationHub, MID Server, custom integrations. Understanding of data modeling, CMDB ...

requiring compliance and audit support. Qualifications: Degree or equivalent in IT, Computer Science, or related discipline. Relevant certifications in CRM platforms, telephony systems, IT service management (ITIL), or cyber security. This is a unique opportunity to join a forward-thinking company with a great working culture that ...

with our Cloud Service Provider to ensure platform security and performance Proactively monitor Modern Workplace performance and recommend improvements IT Support & Operations Manage the ITSM ticket queue for incidents, requests, and changes Support user onboarding and offboarding processes Provide break-fix support across multiple office locations Set up devices with ...

governance standards. This role requires experience in some or all of the following: Waterfall and Agile methodologies, DevOps (CI/CD), and ITIL/ITSM frameworks. Your role will involve: Own engineering processes, governance, technology, and strategy as part of the customer's Design Authority Define and implement standards ...

User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly organised, able to balance priorities ...

office. Key skills, experience + tasks will include: Strong ServiceNow technical expertise on TSOM development + implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven ...

Newbury office. Key skills, experience + tasks will include: Strong ServiceNow technical expertise on TSOM implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven expertise ...

digital technologies. Experienced in Microsoft Technology Stack, Azure Infrastructure, Modern Work, and End User Compute technologies. Knowledgeable about industry trends, security tools, and ITSM/CRM systems. Able to communicate complex solutions clearly, influence senior stakeholders, and lead technical discussions. Comfortable in a fast-paced, customer-facing role with strong ...

third-party suppliers. Have substantial Project delivery experience. Experience using process skills such as EVM, CPA & Risk/Opportunity management. Knowledge of IT Service Management frameworks. PMP or equivalent project management qualification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited ...

third-party suppliers. Have substantial Project delivery experience. Experience using process skills such as EVM, CPA & Risk/Opportunity management. Knowledge of IT Service Management frameworks. PMP or equivalent project management qualification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited ...

financial commitments. Ownership for the delivery and performance of the project. Required Skillset: Experience managing subcontractors and third-party suppliers. Knowledge of IT Service Management frameworks. Ability to influence and motivate project teams (direct/indirect management). Ideally, meet the requirements for registration as a certified member ...

financial commitments. Ownership for the delivery and performance of the project. Required Skillset: Experience managing subcontractors and third-party suppliers. Knowledge of IT Service Management frameworks. Ability to influence and motivate project teams (direct/indirect management). Ideally, meet the requirements for registration as a certified member ...

Agile methodologies. This role requires an understanding of some, if not all of the following: Waterfall/Agile DevOps - CI/CD ITIL/ITSM This role will require you to be willing and eligible to undergo a high level of UK security clearance If you're interested ...

position: Demonstrated experience as a Service Transition Lead or similar role in large-scale ERP/HCM programs. Strong background in IT Service Management (ITIL) and service transition disciplines. Proven ability to establish and embed support models for Oracle HCM Cloud and Oracle EBS coexistence. ITIL v3/v4 certification. ...

days per week on-site. The ideal candidate will have strong experience in Enterprise Network Operations (LAN, WAN, SD-WAN, VPN, Cloud), ITIL/ITSM Process Governance, Vendor & Contract Management, Cybersecurity & Compliance Awareness and Leadership, Analytical & Communication Excellence. ...

Agile methodologies. This role requires an understanding of some, if not all of the following: Waterfall/Agile DevOps - CI/CD ITIL/ITSM This role will require you to be willing and eligible to undergo a high level of UK secu... ...