1 to 25 of 29 ITSM Jobs in the Thames Valley

Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable. The following technical skills would be beneficial: Understanding of ServiceNow or related ITSM tool Windows-based Applications experience Advanced SQL skills in SQL Server and knowledge of SSRS Active Directory Understanding of operating systems, cloud platforms and basic ...

providing a high-quality support service Knowledge of cyber security best practices, including password management, data protection and information security Awareness of IT Service Management processes, including incident, request and change management Excellent communication skills, both verbal and written, with the ability to explain technical information to non-technical users ...

systems. Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues within agreed SLAs. Log, manage, and prioritise incidents and service requests using the IT service management system. Escalate complex issues and requests to 2nd and 3rd line support teams, or external suppliers, ensuring timely resolution. Keep users informed of progress ...

troubleshooting printer hardware and software issues Strong customer service and communication skills Ability to prioritise and manage workloads effectively Experience using IT service management (ITSM) and ticketing systems Relevant IT support experience Desirable Experience with PaperCut, uniFLOW, Equitrac or similar print management platforms Knowledge of Microsoft 365, Azure and cloud ...

projects and managing external suppliers. Key Skills Infrastructure architecture and solution design R&D and laboratory systems support Project delivery and stakeholder management IT service management and operational excellence Cybersecurity and compliance Vendor and supplier management Continuous improvement and automation Strong communication and leadership skills Preferred Certifications ITIL Foundation PRINCE2 ...

ServiceNow initiatives, bringing together technical teams, service operations, business stakeholders and third party suppliers. What you'll be doing: Leading ServiceNow delivery across ITSM, ITOM, EAM, FSM and CSM Driving integration with enterprise systems, tools and data Bringing technology and business change together to deliver lasting adoption Leading multidisciplinary teams ...

including switches, routers, servers and cabling. Creating and maintaining knowledge base articles and standard operating procedures. Working to agreed service levels and recognised IT service management practices. Travelling periodically to other company sites to provide hands-on IT support. About You We're looking for someone with at least ...

configurations, testing, deployments and technical improvements. Good knowledge of cyber security administration, access management, vulnerability remediation and technical controls. A solid understanding of IT service management, including incident, problem, change and service management. Experience leading and developing technical or systems teams, with a genuine interest in coaching others and building ...

Experience Experience working within education technology, schools or a managed service provider. Experience supporting service transitions, customer onboarding or organisational change. Familiarity with PSA, ITSM, RMM and operational reporting platforms. Relevant technical, service management or leadership qualifications. Understanding of safeguarding, information security, data protection and health and safety requirements within ...

incident management or service operations . Experience coordinating multiple teams during complex or high-impact incidents. Strong understanding of SOC, NOC, infrastructure and IT service management environments . Experience operating in a 24/7 environment. Excellent stakeholder management skills, including the ability to brief senior leadership. Strong decision-making ...

incident management or service operations . Experience coordinating multiple teams during complex or high-impact incidents. Strong understanding of SOC, NOC, infrastructure and IT service management environments . Experience operating in a 24/7 environment. Excellent stakeholder management skills, including the ability to brief senior leadership. Strong decision-making ...

requests and user issues. Ensure IT operations remain compliant with GxP, Data Integrity, Information Security, validation and change control requirements. Own and continuously improve ITSM processes, including Incident, Request, Problem, Knowledge and Major Incident Management. Oversee IT hardware, software, collaboration platforms, asset lifecycle management and operational procurement activities. Manage third ...

principles. Excellent communication skills with the ability to engage confidently at both technical and senior stakeholder level. Experience of using ServiceNow or another enterprise ITSM platform. A calm, organised approach with excellent decision-making skills. Flexibility to support an operational shift or on-call rota where required. What ...

understood while maintaining alignment with global application standards. The role would suit someone with a background in Technical Applications Management, Application Support, IT Service Management, Business Systems or Technical Support , ideally gained within a medium to large or multi-site organisation. Additional Information Department: IT Reports to: Head of IT ...

Enterprise Applications SSO using SAML, OAuth 2.0 and OpenID Connect PKI and Microsoft Certificate Services Basic PowerShell scripting and automation ServiceNow or similar ITSM tools You should be comfortable troubleshooting identity and access issues, monitoring alerts and supporting audit and compliance activities. For more information or to apply directly, please ...

detail and proactive problem-solving approach. Desirable Experience Experience supporting supplier exits, contract transitions, or vendor offboarding activities. Retail industry experience. Knowledge of IT service management, infrastructure, or technology delivery environments. This is an excellent opportunity to join a high-profile programme and play a key role in delivering ...

technical documentation, support guides, and knowledge articles. Provide technical coaching and support to colleagues as required. Ensure all activities are recorded and managed within ITSM tools. Follow established processes, procedures, and security policies. Maintain high levels of customer satisfaction and service delivery. Essential Skills & Experience Previous experience within … administration, password resets, and user management. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and connectivity troubleshooting. Experience using IT Service Management (ITSM) tools such as ServiceNow, Remedy, or similar. How to Apply: If you're interested in thisrole, click 'apply now' to forward an up-to-date ...

ecosystem, for example change and transport management or S/4HANA programmes, would be a real advantage, as would exposure to DevOps and ITSM tooling or the utilities sector. Not essential, the domain can be learned. What We Do We enable every SAP-run business to manage change intelligently ...

nuclear however other environments will be considered. You will need to demonstrate delivery of technology change programmes within enterprise environments, for example ERP, HRIS, ITSM or CRM dealing with third party suppliers and vendors. You will have a commercial mindset and be able to identify and qualify further opportunities ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … second line agents on investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice, ServiceNow ...

About the Role We are seeking an experienced Technical Platform Engineering Lead to provide technical leadership across software engineering and platform initiatives. You'll play a key role in designing and delivering secure, scalable technology ...

About the Role We are seeking an experienced Technical Platform Engineering Lead to provide technical leadership across software engineering and platform initiatives. You'll play a key role in designing and delivering secure, scalable technology ...

with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will be responsible for winning new clients, developing a strong personal … progress reports and ensure CRM data is accurate The successful Internal Sales Executive will have the following related skills/experience: Proven experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills Degree educated ...

Ensure compliance with governance, security and regulatory requirements Promote automation and effective utilisation of ITSM platforms including ServiceNow Required Experience 10+ years within IT Service Management, including 5+ years in SIAM or multi-vendor environments Strong knowledge of SIAM frameworks, operating models and governance structures Proven experience implementing and improving … processes Experience managing complex supplier ecosystems and service integrations Strong understanding of cloud, infrastructure and application services Hands-on experience with ServiceNow or similar ITSM platforms Excellent stakeholder management, leadership and communication skills For more information and direct contact with me, please send me an email and call only ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...