1 to 25 of 35 ITSM Jobs in the Thames Valley

Timescale Risk Analysis. Organisational definition and management. Project Management methodologies such as Agile, Scaled Agile and Waterfall. Tools such as MS Project. IT service management approaches such as ITIL v4. THE PERSON Experience of Project Management in Defence & Security and/or other Government Departments. Degree (or equivalent ...

certificate services Firewalls (Fortinet, Cisco, Palo Alto, Check Point) ESX/virtualisation experience Network Access Control (Cisco ISE/Aruba ClearPass) Familiarity with ITSM tools (e.g. ServiceNow) Confident working directly with customers and senior stakeholders Desirable Cisco CCNP (or equivalent) ITIL v4 Foundation Knowledge of Cyber Essentials/ ...

desirable. Additional languages such as French, German, Spanish, Portuguese, Arabic, or other languages commonly used across EMEA are considered an asset. Familiarity with ERP, ITSM, Customer Support, or Service Management platforms is considered an asset. Education and Experience Bachelor’s degree in Business, Engineering, Computer Science, Information Technology, or related ...

looking for: 1-2 years' experience in 1st Line IT Support or a Service Desk role Basic Active Directory experience Experience with an ITSM platform such as ServiceNow, Freshservice or Jira Good troubleshooting skills across hardware, software and basic networking Strong communication and customer service skills Excellent attention to detail ...

projects and managing external suppliers. Key Skills Infrastructure architecture and solution design R&D and laboratory systems support Project delivery and stakeholder management IT service management and operational excellence Cybersecurity and compliance Vendor and supplier management Continuous improvement and automation Strong communication and leadership skills Preferred Certifications ITIL Foundation PRINCE2 ...

Recruiting, Onboarding, Learning, Platform or another relevant module. Additional qualifications in SAP Integration Suite, SAP Activate, project management, Agile delivery, enterprise architecture or IT service management are desirable. #J-18808-Ljbffr ...

supply chain teams Degree in Engineering, Computer Science or a related discipline Project Management qualification (APM, PRINCE2 or equivalent) or equivalent experience IT Service Management knowledge (ITIL or similar) Desirable API integration, middleware or event-driven architectures Interoperability and systems integration Cyber Security and secure engineering environments Cloud or enterprise ...

grounding in hardware, software, and basic network troubleshooting Familiarity with Active Directory covering user and group administration, plus practical exposure to at least one ITSM platform such as Freshservice, ServiceNow, or Jira Service Management Strong written and verbal communication skills, a sharp eye for detail, and the confidence to manage ...

commercially aware; you understand the link between delivery performance, customer retention, and business revenue. You’re comfortable in Jira Service Management or a comparable ITSM platform, and you use data to drive decisions rather than just report them. Critically, you build structure where it doesn’t yet exist and challenge ...

methodology. Network management platforms: Cisco DNA Centre, SolarWinds NPM/NCM, NetBrain, Infoblox. Vulnerability management: parsing Cisco PSIRT, Juniper JSA, and NVD CVE data. ITSM integration: ServiceNow change management, CMDB for network asset tracking. SD-WAN patching exposure (Cisco Viptela, VMware VeloCloud) is advantageous. SOFT SKILLS & COMPETENCIES Strong risk assessment ...

senior technology and business leaders. Experience managing third-party technology suppliers. Knowledge of technology infrastructure, cloud services and business applications. Experience working with IT Service Management platforms. Strong project management experience using Agile, Waterfall and hybrid delivery methodologies. This is an excellent opportunity for a Technology Change or Delivery professional ...

Strong expertise in platform customization, integration, and workflow automation. Technical Skills ServiceNow Modules Experience in one or more of the following: IT Service Management (ITSM) IT Operations Management (ITOM) IT Asset Management (ITAM) Service Catalog Employee Center/HR Service Delivery (HRSD) Customer Service Management (CSM) Governance, Risk & Compliance ...

principles. Excellent communication skills with the ability to engage confidently at both technical and senior stakeholder level. Experience of using ServiceNow or another enterprise ITSM platform. A calm, organised approach with excellent decision-making skills. Flexibility to support an operational shift or on-call rota where required. What ...

virtualisation, storage, and security. Experience with security vulnerability management and remediation. Experience administrating Microsoft environments such as Windows Server and SQL Server. Familiarity with ITSM tooling and service desk processes. Experience working within or toward ISO 27001 and/or Cyber Essentials Plus certified environments. Excellent collaboration and communication skills. ...

coordination when issues, risks or dependencies span multiple teams, suppliers or regions. The following skills/experience are essential: Strong experience in IT Service Management within a multi-supplier environment. Background in any of the following: SIAM, Service Integration, Service Management, Managed Services, Supplier Governance or Vendor Management. Experience leading ...

access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional ...

detail and proactive problem-solving approach. Desirable Experience Experience supporting supplier exits, contract transitions, or vendor offboarding activities. Retail industry experience. Knowledge of IT service management, infrastructure, or technology delivery environments. This is an excellent opportunity to join a high-profile programme and play a key role in delivering ...

networking fundamentals, including TCP/IP, Wi-Fi and basic connectivity troubleshooting Experience supporting printers, peripherals and associated end-user equipment Familiarity with IT service management, ticketing systems and working within defined SLAs Ability to accurately record diagnostic findings, repairs, replacement parts and technical resolutions ...

networking fundamentals, including TCP/IP, Wi-Fi and basic connectivity troubleshooting Experience supporting printers, peripherals and associated end-user equipment Familiarity with IT service management, ticketing systems and working within defined SLAs Ability to accurately record diagnostic findings, repairs, replacement parts and technical resolutions ...

Specialist to support a critical government client in Milton Keynes. The role designs and transitions services into a 24x7 NOC, aligning with ITIL and ITSM best practice. You will define the service operating model, develop SDPs, outline 2nd/3rd line requirements, and collaborate with stakeholders to translate business needs ...

Business Development Representative IT Services Location: Reading, Berkshire Office-based Type: Permanent, Full-time Salary: £26,000£32,000 basic - Double OTE - Uncapped earning potential Start Date: ASAP The Opportunity An exciting opportunity has arisen ...

ecosystem, for example change and transport management or S/4HANA programmes, would be a real advantage, as would exposure to DevOps and ITSM tooling or the utilities sector. Not essential, the domain can be learned. What We Do We enable every SAP‐run business to manage change intelligently ...

ecosystem, for example change and transport management or S/4HANA programmes, would be a real advantage, as would exposure to DevOps and ITSM tooling or the utilities sector. Not essential, the domain can be learned. What We Do We enable every SAP-run business to manage change intelligently ...

John Lewis Partnership seeks a Product and Operations Lead - ServiceNow to own the multi-year ServiceNow roadmap, focused on ITSM and CMDB, and to optimise business value through offshore delivery partners. You will build strong stakeholder relationships, champion platform adoption, and drive automation and integrations across key systems ...

maintenance of technical documentation. Identify opportunities to improve processes, procedures and service delivery. Maintain accurate records of incidents, requests, problems and assets. Follow IT service management processes and organisational governance requirements. Support the implementation of technical changes, projects and service improvements. Essential Experience and Qualifications Candidates should demonstrate: Previous experience … timely manner. Good written and verbal communication skills. ITIL V3 Foundation or ITIL V4 equivalent qualification. Experience using ServiceNow or a similar IT Service Management platform. Additional Requirements Ability to work flexibly according to business and service requirements. Willingness to work occasional unsocial hours where required. Ability to work independently ...