1 to 25 of 33 ITSM Jobs in the Thames Valley

with specialist support teams for resolution Adhere to customers and Computacenters Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

Responsibilities Act as the first point of contact, managing incoming calls, incidents, and service requests via the portal Log, track, and manage incidents using ITSM tools, ensuring accurate documentation and timely updates in line with SLAs Escalate issues to appropriate teams and line management, ensuring high-priority cases are handled ...

Microsoft 365, networking, Windows Server etc. Calm, structured escalation management - especially during busier periods. Excellent communication, organisation, and multitasking skills. Familiarity with PSA/ITSM platforms (Halo ideal, AutoTask/ConnectWise great too). Understanding of ITIL principles. Full UK driving licence Nice to have: Azure experience, Backup tech (Acronis ...

Configuration – LTM, ASM Network Monitoring PRTG Cisco ACI Azure AWS experience Desirable: Experience of working within a variety of ITIL4 environments. Knowledge of IT Service Management toolsets ie ServiceNow Key performance reporting and documentation Stakeholder Management Leadership skills The role requires the successful candidate to be onsite 3 days ...

Secure by Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice. Demonstrate in-depth understanding of service design principles, IT service management frameworks (e.g. ITIL), and end-to-end service lifecycle management. Understand enterprise and technical architecture concepts, ensuring service designs align with strategic and operational ...

Technology Code of Practice. Strong leadership and stakeholder management skills, with experience managing and developing teams. In-depth understanding of service design principles, IT service management frameworks, and end-to-end service lifecycle management. Awareness of accessibility, inclusion, and usability standards within digital and operational services. Desirable: Membership ...

across different SDLC phases including design, development, and solution delivery • 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery • Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably supporting Tier ...

based Discovery on AWS, Azure, GCP. Knowledge of service mapping, ability to create and debug patterns for application services. Sound understanding of ITIL/ITSM processes, including incident, problem, and change management. Experience with high-availability, multi-tier architectures. Preferred : ServiceNow Certified Implementation Specialist Event Management (CIS-EM) is preferred. ...

Configure and administer Mobile Device Management tools (e.g., Intune) Proactively identify issues using monitoring and event management tools Maintain accurate and detailed updates in ITSM systems and internal records Deliver 1st and 2nd line support for mobile devices, escalating where necessary Provide in-person support to senior engineers and stakeholders ...

Managed Service Provider (MSP) environment. Proven leadership of large-scale service delivery operations. Strong background in operational transformation and change management. Understanding of IT service management frameworks (e.g. ITIL). Experience overseeing technical support, service desk and project functions. Ability to develop processes, frameworks and operational efficiencies. Strong communication ...

IT systems, applications, and best practices to enhance productivity and efficiency. Maintain accurate records of IT assets, inventory, and support activities using IT service management tools. Assist with IT projects and initiatives as needed, including hardware deployments, software installations, and IT infrastructure improvements. About You Some experience in a technical ...

government security frameworks (Secure by Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice. • Knowledge of service design principles, IT service management frameworks (ITIL), and end-to-end service lifecycle management. • Knowledge of enterprise and technical architecture concepts, ensuring service designs align with strategic and operational ...

with Enterprise Architecture, Digital, Cyber, and Operational Technology. Technical Design & Governance - Design comprehensive IT management solutions, including service and portfolio management. - Establish standards for ITSM, ITOM, and observability platforms. - Oversee solution designs to ensure compliance with IT4IT principles and enterprise standards. Integration & Tooling - Architect integration patterns across IT4IT tooling ...

Foundation knowledge and understand Change Management principles. I am organised, delivery-focused, and strong in planning and time-management. I have Salesforce and ServiceNow ITSM experience and can work both independently and within a team. I build effective stakeholder relationships through strong communication and can simplify complex information into clear ...

issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies ...

Succeed - Catalogue Migration Consultant Familiarity with REST APIs, web services, and integrating automation with third-party tools. Proficiency in any scripting languages. Experience in ITSM tools. Apply below after reading through all the details and supporting information regarding this job opportunity. If you feel you have the skills and experience ...

problem-solving skills. * Juniper Technologies: EX, QFX, switch configuration, SRX, vSRX firewall and policy config, Junos Space, Security Director, Apstra. * Experience in IT service management and delivery based on ITIL service management standards. * Experience working with Juniper Virtual Chassis and Clustering technology * Experience with configuring/troubleshooting EVPN/VXLAN ...

What You’ll Bring • Proven expertise in data architecture, BI, and analytics across B2B and telecoms. • Strong understanding of CRM/CPQ, PPM, and ITSM data flows. • Advanced skills in SQL, data modelling, and visualisation (Power BI, Tableau, Looker). • Able to quickly turn business needs into clear, effective data ...

third-party suppliers. Have substantial Project delivery experience. Experience using process skills such as EVM, CPA & Risk/Opportunity management. Knowledge of IT Service Management frameworks. PMP or equivalent project management qualification. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited ...

Sales Executive/BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £32,000 basic OTE: +£6,000 per year Start Date: ASAP An exciting opportunity has arisen with a ...

feedback. Essential Skills & Experience Proven experience delivering end-to-end service design within complex IT environments. Strong understanding of IT service lifecycle management and ITSM frameworks, such as ITIL Certification. Experience producing Service Design Packages (SDPs) and operational service documentation. Ability to translate business, technical, and operational requirements into practical ...

your shifts, ensure tickets are managed appropriately, and contribute to maintaining high levels of customer satisfaction. The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift Leader … represent the Service Desk professionally. Solid troubleshooting capability across hardware, software, and enterprise technologies such as Microsoft 365, VDI, and collaboration tools. Familiarity with ITSM tools (e.g., ServiceNow or Jira Service Management) and good understanding of ticket management best practices. Calm, organised, and able to handle pressuretraits essential for progressing ...

Capability to design, develop, and configure ServiceNow applications, workflows, forms, UI policies, client scripts, and business rules. • Ability to customise existing modules such as ITSM, ITOM, ITBM, HRSD, CSM. • Experience of building custom applications using ServiceNow Studio, Flow Designer, and App Engine. • Ability Develop and maintain client-side (JavaScript, GlideForm … Security Clearance or have the ability to undergo security clearance. ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source ...

improvements through data analysis. Key Skills and Qualifications: Strong financial acumen with experience in forecasting, budgeting, and cost analysis. Familiarity with IT service management (ITSM) frameworks, such as ITIL, is a plus. Excellent organizational skills to effectively manage onboarding processes and contract lifecycles. Outstanding communication and stakeholder management abilities ...

with clear communication and reporting Oversee Incident & Problem Management, ensuring adherence to processes, conducting root cause analysis, and driving continuous improvement Drive data reporting, ITSM tool improvements, and service transitions, identifying risks, enhancing systems, and supporting seamless integration of new services Key Experience: 5+ years' experience in IT Service Operations … including leadership/management responsibilities ITIL and project management certifications (PMP, PRINCE2) Strong experience with ITSM tools (e.g. Jira, ServiceNow) and managing KPIs & SLAs Proven track record in process optimisation and leading Incident, Problem, and Change Management Experienced Change Manager with 2+ years managing Change Management functions This ...