1 to 25 of 36 ITSM Jobs in the Thames Valley

Science, Information Technology, OR related field OR vocational experience. • Strong troubleshooting and analytical skills. • Fundamental understanding of networking, APIs, and integration concepts. • Knowledge of ITSM tools (e.g., ServiceNow, Jira Service Desk). • Approximately 5+ years’ experience in a technical support or application support role. • Experience with databases (PostgreSQL, SQL Server ...

with specialist support teams for resolution Adhere to customers and Computacenters Security Policies Administration 20% Participate in team and sector meetings Utilise the relevant ITSM tool suite to monitor progress of all incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system ...

IT technologies, architectures, and infrastructure (Cloud, DevOps, API, IAM). Strong understanding of business processes, vendor management, and IT strategy development. Experience in IT Service Management and leading complex change projects. Proficiency in Agile methodologies (Scrum, Kanban) and DevOps practices. Excellent leadership, communication, and negotiation skills. Key Skills: Strategic thinking ...

with ServiceNowboth in configuration and architecture. Some roles require more depending on seniority. Deep experience across multiple ServiceNow modules/workflows (for example, ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC, etc.). Strong integration experience: REST/SOAP APIs, IntegrationHub, MID Server, custom integrations. Understanding of data modeling, CMDB ...

security, configuration, and maintenance, along with the ability to lead on complex technical projects. Nice to Have Skills: Familiarity with ITIL4 practices and IT Service Management tools like ServiceNow. Leadership experience in managing technical teams or stakeholder relationships. Experience working within government or similar highly secure sectors. Preferred Education ...

Secure by Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice. Demonstrate in-depth understanding of service design principles, IT service management frameworks (e.g. ITIL), and end-to-end service lifecycle management. Understand enterprise and technical architecture concepts, ensuring service designs align with strategic and operational ...

Technology Code of Practice. Strong leadership and stakeholder management skills, with experience managing and developing teams. In-depth understanding of service design principles, IT service management frameworks, and end-to-end service lifecycle management. Awareness of accessibility, inclusion, and usability standards within digital and operational services. Desirable: Membership ...

strategy A track record of leading complex transformation or change programmes Experience with Agile methodologies such as Scrum or Kanban Solid understanding of IT Service Management and vendor governance The ability to influence senior stakeholders and drive strategic decision-making Strategic thinking, strong communication skills and the ability to balance ...

based Discovery on AWS, Azure, GCP. Knowledge of service mapping, ability to create and debug patterns for application services. Sound understanding of ITIL/ITSM processes, including incident, problem, and change management. Experience with high-availability, multi-tier architectures. Preferred : ServiceNow Certified Implementation Specialist Event Management (CIS-EM) is preferred. ...

Delivery function within an MSP. Strong leadership and people-management skills with a calm, structured approach to escalations. Solid understanding of IT operations and ITSM frameworks (e.g., ITIL). Excellent communication skills and the ability to prioritise effectively in a fast-paced environment. Familiarity with tools such as ConnectWise Manage ...

Service Integration process (new business) The ideal candidate will have proven experience and skills in ITIL Change Incident and Problem Management, as well as ITSM/Service Now tooling. You will be a flexible and proactive team member who takes a pragmatic approach to challenges and workload. Leverage your technical ...

Location: Milton Keynes Working Pattern: Hybrid – 3 days per week onsite Key Skills Required Background in ServiceNow Development – working with various modules such as ITSM/ITOM/ITBM/HRSD/CSM Use of ServiceNow Studio, Flow Designer and App Engineer Javascript/REST/SOAP Must have ...

cross-functional teams A drive for continuous improvement, seeking opportunities to enhance processes and reduce repeat issues Familiarity with ITIL principles and experience using ITSM tools About Us: Landmark Information Group holds a wide portfolio of market leading Prop-Tech (property technology) businesses that span an incredible range of markets ...

government security frameworks (Secure by Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice. • Knowledge of service design principles, IT service management frameworks (ITIL), and end-to-end service lifecycle management. • Knowledge of enterprise and technical architecture concepts, ensuring service designs align with strategic and operational ...

Foundation knowledge and understand Change Management principles. I am organised, delivery-focused, and strong in planning and time-management. I have Salesforce and ServiceNow ITSM experience and can work both independently and within a team. I build effective stakeholder relationships through strong communication and can simplify complex information into clear ...

issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies ...

problem-solving skills. * Juniper Technologies: EX, QFX, switch configuration, SRX, vSRX firewall and policy config, Junos Space, Security Director, Apstra. * Experience in IT service management and delivery based on ITIL service management standards. * Experience working with Juniper Virtual Chassis and Clustering technology * Experience with configuring/troubleshooting EVPN/VXLAN ...

supporting secure production platforms Containerisation experience (e.g. Docker or similar) Building and maintaining development environments Automation and infrastructure improvement initiatives Working within formal IT service management frameworks Strong troubleshooting and performance optimisation skills Desirable Certifications One or more of the following: RHCSA (Red Hat Certified System Administrator) RHCE ...

Manager role Start date: ASAP Skills/knowledge required: System Administration Knowledge of MS Entra Extensive knowledge of JML Extensive knowledge of Ivanti Neurons ITSM Manage ad-ons Access requirements/requests Call Management Service Desk experience On Cloud SaaS experience ...

Sales Executive/BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £32,000 basic OTE: +£6,000 per year Start Date: ASAP An exciting opportunity has arisen with a ...

your shifts, ensure tickets are managed appropriately, and contribute to maintaining high levels of customer satisfaction. The role also requires strong adherence to IT service management best practice, including SLA compliance, accurate ticket documentation, effective communication, and cross-team collaboration to resolve complex issues. Key Responsibilities Support the Shift Leader … represent the Service Desk professionally. Solid troubleshooting capability across hardware, software, and enterprise technologies such as Microsoft 365, VDI, and collaboration tools. Familiarity with ITSM tools (e.g., ServiceNow or Jira Service Management) and good understanding of ticket management best practices. Calm, organised, and able to handle pressuretraits essential for progressing ...

Sales Executive/BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £32,000 basic OTE: +£6,000 per year Start Date: ASAP An exciting opportunity has arisen with a ...

disruptions. Required Skillset & Experience University degree of higher required; Bachelor s degree in Information Technology, Computer Science, or related field is preferred. Relevant IT Service Management certifications (e.g. ITIL v3/4) PMP (Project Management Professional) and related certifications are preferred. Experience of IT service delivery and performance management Experience … setting and managing SLAs/KPIs as well as in service operations using the ITIL Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g., servers, networks Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint) Disclaimer: This vacancy is being advertised ...

architecture, design, and best practices. Define and drive the overall platform strategy, roadmap, and governance. Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Provide technical leadership in solution … trends to recommend enhancements. Ensure compliance with enterprise architecture, security, and regulatory requirements. Required Qualifications Primary skills on TSOM implementation Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc. ...

Title: Solution Architect - ITSM implementation experience on Helix Location: Reading, UK- 3 days onsite Job Type: Permanent/Fixed Term Job Summary: We are seeking an experienced Communications Architect with strong expertise in Telecom Assurance and ITSM platforms such as Helix and Remedy. The ideal candidate will have a proven … track record of designing and defining ITSM transformation architectures and possess deep knowledge of Telecom OSS architecture and design. This role requires a strategic thinker who can create scalable, future-ready architectures aligned with organizational and telecom operational needs. Key Responsibilities Define and design strategy & roadmap for ITSM transformation programmes ...