Period
to 19 February 2020

The median annual salary for a 1st Line Support Analyst was £23,000 in advertised job vacancies during the 6 months to 19 February 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
UK
6 months to
19 Feb 2020
Same period 2019 Same period 2018
Rank 775 850 941
Rank change year-on-year +75 +91 -101
Permanent jobs requiring a 1st Line Support Analyst 235 279 268
As % of all permanent IT jobs advertised in the UK 0.19% 0.18% 0.15%
As % of the Job Titles category 0.20% 0.19% 0.16%
Number of salaries quoted 210 254 239
UK median annual salary £23,000 £21,500 £21,000
Median salary % change year-on-year +6.98% +2.38% -5.62%
10th Percentile £18,500 £18,000 £17,200
90th Percentile £30,050 £28,750 £28,750
UK excluding London median annual salary £22,000 £21,000 £20,000
% change year-on-year +4.76% +5.00% -4.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 118,486 145,343 169,165
% of permanent IT jobs with a recognized job title 95.51% 95.91% 96.35%
Number of salaries quoted 94,965 116,355 138,546
UK median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - +5.26%
10th Percentile £29,000 £28,250 £27,500
90th Percentile £87,500 £83,750 £80,000
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst.

Salary trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Analyst over the 6 months to 19 February 2020.

Salary histogram for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 19 February 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +88 228 £23,000 +4.55% 54
UK excluding London +14 151 £22,000 +4.76% 50
London +119 77 £26,000 -3.70% 5
South East -2 50 £22,500 +2.27% 10
Midlands +55 40 £19,500 - 10
North of England +42 32 £22,000 +7.32% 12
West Midlands +49 25 £20,000 +2.56% 4
North West +38 20 £22,250 +3.49% 6
East Midlands +34 15 £19,500 -2.50% 6
South West +25 15 £21,500 +2.38% 5
East of England +65 12 £25,500 +27.50% 12
Yorkshire +12 11 £21,500 +4.88% 4
Wales -3 2 £19,000 -13.64%
North East - 1 £22,500 - 2

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 19 February 2020, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.

1 144 (61.28%) Windows
2 111 (47.23%) Microsoft
3 100 (42.55%) Active Directory
4 76 (32.34%) Microsoft Office
5 69 (29.36%) ITIL
6 66 (28.09%) Office 365
7 53 (22.55%) SLA
8 52 (22.13%) Windows 7
9 51 (21.70%) Windows 10
10 38 (16.17%) Problem-Solving
11 28 (11.91%) SQL
12 22 (9.36%) Finance
13 17 (7.23%) Degree
14 16 (6.81%) Azure
14 16 (6.81%) Analytical Skills
14 16 (6.81%) LAN
14 16 (6.81%) Cisco
14 16 (6.81%) DNS
15 15 (6.38%) MS Exchange
15 15 (6.38%) Incident Management
16 14 (5.96%) Law
16 14 (5.96%) Firewall
16 14 (5.96%) Windows Server
17 13 (5.53%) Citrix
17 13 (5.53%) Microsoft Excel
18 12 (5.11%) Microsoft Certification
18 12 (5.11%) ITSM
18 12 (5.11%) Service Management
19 11 (4.68%) Retail
19 11 (4.68%) WAN

1st Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (6.38%) MS Exchange
2 9 (3.83%) SharePoint
3 6 (2.55%) Exchange Server 2010
3 6 (2.55%) IBM Notes
4 4 (1.70%) Exchange Server 2013
5 3 (1.28%) Skype for Business
6 1 (0.43%) Exchange Server 2007
6 1 (0.43%) IIS
Applications
1 76 (32.34%) Microsoft Office
2 13 (5.53%) Microsoft Excel
3 6 (2.55%) Microsoft PowerPoint
Business Applications
1 3 (1.28%) assyst
2 1 (0.43%) Elite 3E
2 1 (0.43%) Salerio
Cloud Services
1 66 (28.09%) Office 365
2 16 (6.81%) Azure
3 2 (0.85%) Mimecast
4 1 (0.43%) SaaS
Communications & Networking
1 16 (6.81%) DNS
1 16 (6.81%) LAN
2 14 (5.96%) Firewall
3 11 (4.68%) WAN
4 10 (4.26%) DHCP
5 8 (3.40%) TCP/IP
6 5 (2.13%) Skype
6 5 (2.13%) VoIP
6 5 (2.13%) Wireless
7 4 (1.70%) Remote Desktop
8 3 (1.28%) VPN
9 2 (0.85%) SSL
9 2 (0.85%) WLAN
10 1 (0.43%) Internet
10 1 (0.43%) NAS
10 1 (0.43%) SAN
10 1 (0.43%) VLAN
10 1 (0.43%) WebEx
Database & Business Intelligence
1 9 (3.83%) SQL Server
2 8 (3.40%) Crystal Reports
3 2 (0.85%) MS Access
3 2 (0.85%) SQL Server 2005
4 1 (0.43%) Oracle Reports
Development Applications
1 1 (0.43%) JIRA
1 1 (0.43%) LINQPad
1 1 (0.43%) Postman
1 1 (0.43%) Team Foundation Server
General
1 22 (9.36%) Finance
2 14 (5.96%) Law
3 11 (4.68%) Retail
4 8 (3.40%) Legal
4 8 (3.40%) Public Sector
5 7 (2.98%) Housing Association
6 5 (2.13%) Manufacturing
7 3 (1.28%) Social Housing
7 3 (1.28%) Telecoms
8 2 (0.85%) Banking
9 1 (0.43%) Portuguese Language
9 1 (0.43%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.43%) .NET
1 1 (0.43%) EDI
1 1 (0.43%) Elastic Stack
1 1 (0.43%) Regular Expression
1 1 (0.43%) Web Services
Miscellaneous
1 16 (6.81%) Analytical Skills
2 10 (4.26%) Management Information System
3 6 (2.55%) Self-Motivation
4 5 (2.13%) Driving Licence
4 5 (2.13%) iPhone
4 5 (2.13%) Life Science
5 4 (1.70%) Data Centre
5 4 (1.70%) EPoS
6 3 (1.28%) Video Conferencing
7 2 (0.85%) iPad
8 1 (0.43%) Blackberry
8 1 (0.43%) Derivative
8 1 (0.43%) Equities
8 1 (0.43%) Handset
8 1 (0.43%) Hedge funds
8 1 (0.43%) Smartphone
8 1 (0.43%) SWIFT
Operating Systems
1 144 (61.28%) Windows
2 52 (22.13%) Windows 7
3 51 (21.70%) Windows 10
4 14 (5.96%) Windows Server
5 11 (4.68%) Windows 8
6 10 (4.26%) Windows Server 2012
7 9 (3.83%) Android
8 7 (2.98%) Windows Server 2008
9 4 (1.70%) Apple iOS
9 4 (1.70%) Linux
9 4 (1.70%) Windows XP
10 2 (0.85%) Mac OS
11 1 (0.43%) Unix
Processes & Methodologies
1 69 (29.36%) ITIL
2 38 (16.17%) Problem-Solving
3 15 (6.38%) Incident Management
4 12 (5.11%) ITSM
4 12 (5.11%) Service Management
5 11 (4.68%) Root Cause Analysis
6 10 (4.26%) Line Management
6 10 (4.26%) Process Improvement
7 7 (2.98%) Problem Management
8 6 (2.55%) Asset Management
8 6 (2.55%) Commercial Awareness
8 6 (2.55%) Computer Science
8 6 (2.55%) Decision-Making
8 6 (2.55%) Information Security
8 6 (2.55%) Information Security Management
8 6 (2.55%) ISMS
8 6 (2.55%) Security Management
9 5 (2.13%) B2B
9 5 (2.13%) Proactive Monitoring
10 4 (1.70%) Service Delivery
Programming Languages
1 28 (11.91%) SQL
2 5 (2.13%) C#
3 4 (1.70%) PowerShell
4 2 (0.85%) C
Qualifications
1 17 (7.23%) Degree
2 12 (5.11%) Microsoft Certification
3 6 (2.55%) Security Cleared
4 5 (2.13%) A+ Certification
4 5 (2.13%) DBS Check
5 4 (1.70%) MCSE
5 4 (1.70%) SC Cleared
6 3 (1.28%) CCNA
6 3 (1.28%) Cisco Certification
7 2 (0.85%) Master's Degree
7 2 (0.85%) MCITP
7 2 (0.85%) MCSA
8 1 (0.43%) CCENT
8 1 (0.43%) Computer Science Degree
8 1 (0.43%) ISEB
8 1 (0.43%) MCP
Quality Assurance & Compliance
1 53 (22.55%) SLA
2 1 (0.43%) QA
System Software
1 100 (42.55%) Active Directory
2 7 (2.98%) Hyper-V
2 7 (2.98%) VMware Infrastructure
3 4 (1.70%) XenApp
4 3 (1.28%) Virtual Machines
4 3 (1.28%) vSphere
4 3 (1.28%) XenDesktop
5 1 (0.43%) Virtual Desktop
Systems Management
1 5 (2.13%) SCCM
2 3 (1.28%) Backup Exec
3 1 (0.43%) AirWatch
3 1 (0.43%) Nagios
3 1 (0.43%) ServiceCenter
Vendors
1 111 (47.23%) Microsoft
2 16 (6.81%) Cisco
3 13 (5.53%) Citrix
4 9 (3.83%) ServiceNow
5 8 (3.40%) Remedy
5 8 (3.40%) VMware
6 6 (2.55%) Lotus
7 5 (2.13%) iManage
7 5 (2.13%) Verint
8 4 (1.70%) Apple
9 3 (1.28%) LogicMonitor
9 3 (1.28%) Meraki
9 3 (1.28%) Oracle
9 3 (1.28%) Palo Alto
9 3 (1.28%) Symantec
9 3 (1.28%) Veeam
10 2 (0.85%) Borland
10 2 (0.85%) ESET
10 2 (0.85%) Polycom
10 2 (0.85%) Spotify