1st Line Support Analyst Jobs

First Line Support Analyst
UK

The median First Line Support Analyst salary in the UK is £25,000 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 640 914 933
Rank change year-on-year +274 +19 -232
Permanent jobs requiring a 1st Line Support Analyst 89 164 137
As % of all permanent jobs advertised in the UK 0.17% 0.13% 0.11%
As % of the Job Titles category 0.18% 0.14% 0.11%
Number of salaries quoted 84 146 123
10th Percentile £21,000 £20,750 £19,750
25th Percentile £22,281 £22,000 £21,250
Median annual salary (50th Percentile) £25,000 £25,000 £23,000
Median % change year-on-year - +8.70% -4.17%
75th Percentile £28,875 £28,750 £27,125
90th Percentile £37,500 £39,500 £30,000
UK excluding London median annual salary £24,000 £24,000 £22,500
% change year-on-year - +6.67% +1.12%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

1st Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Analyst.

Salary trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Histogram

Salary distribution for jobs citing 1st Line Support Analyst over the 6 months to 9 December 2023.

Salary histogram for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +297 82 £25,000 - 10
UK excluding London +166 61 £24,000 - 10
Work from Home +237 33 £26,500 +1.92% 4
London +267 28 £32,750 +9.17% 1
South East +151 27 £24,000 -5.88% 5
North of England +114 8 £23,750 -5.00% 2
East of England +112 7 £22,750 -3.19%
South West +80 7 £22,000 -16.98% 2
Scotland +20 7 £25,000 -14.08%
Midlands +123 5 £27,500 +19.57%
West Midlands +127 4 £27,000 +22.73%
North West +111 4 £23,500 -6.00% 1
Yorkshire +90 4 £24,500 -2.00% 1
East Midlands +49 1 £27,500 +19.57%

1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.

1 67 (75.28%) Windows
2 56 (62.92%) Microsoft 365
3 47 (52.81%) Social Skills
4 42 (47.19%) Customer Service
4 42 (47.19%) Microsoft Office
4 42 (47.19%) Active Directory
5 35 (39.33%) Microsoft
6 29 (32.58%) Windows 10
7 22 (24.72%) ITIL
8 17 (19.10%) Analytical Skills
9 16 (17.98%) Service Management
10 15 (16.85%) Finance
11 14 (15.73%) Change Management
11 14 (15.73%) VPN
11 14 (15.73%) SLA
11 14 (15.73%) Dell
11 14 (15.73%) Microsoft Certification
11 14 (15.73%) SCCM
12 13 (14.61%) Problem Management
12 13 (14.61%) Change Control
12 13 (14.61%) Agile
12 13 (14.61%) HP
12 13 (14.61%) Bloomberg
12 13 (14.61%) Project Management
12 13 (14.61%) Application Virtualisation
12 13 (14.61%) Business Case
13 12 (13.48%) Problem-Solving
13 12 (13.48%) MCITP
14 11 (12.36%) Degree
14 11 (12.36%) Remote Desktop

1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.62%) SharePoint
2 2 (2.25%) MS Exchange
Applications
1 42 (47.19%) Microsoft Office
2 2 (2.25%) Microsoft Excel
2 2 (2.25%) Microsoft PowerPoint
Business Applications
1 4 (4.49%) assyst
2 3 (3.37%) Elite 3E
3 1 (1.12%) Sage X3
Cloud Services
1 56 (62.92%) Microsoft 365
2 10 (11.24%) Azure
3 9 (10.11%) Entra ID
4 8 (8.99%) Mimecast
5 2 (2.25%) SaaS
6 1 (1.12%) Google Workspace
6 1 (1.12%) OneDrive
Communications & Networking
1 14 (15.73%) VPN
2 11 (12.36%) Remote Desktop
3 10 (11.24%) VoIP
4 9 (10.11%) TCP/IP
4 9 (10.11%) Wi-Fi
5 8 (8.99%) DHCP
5 8 (8.99%) LAN
5 8 (8.99%) WAN
6 5 (5.62%) Broadband
6 5 (5.62%) Wireless
7 4 (4.49%) ADSL
7 4 (4.49%) VLAN
8 2 (2.25%) Firewall
8 2 (2.25%) Network Security
9 1 (1.12%) Cisco ASA
9 1 (1.12%) FTP
9 1 (1.12%) SSH
Database & Business Intelligence
1 1 (1.12%) Crystal Reports
1 1 (1.12%) Firebird
Development Applications
1 2 (2.25%) JIRA
General
1 47 (52.81%) Social Skills
2 17 (19.10%) Analytical Skills
3 15 (16.85%) Finance
4 8 (8.99%) Law
4 8 (8.99%) Marketing
5 7 (7.87%) Documentation Skills
6 5 (5.62%) Inclusion and Diversity
6 5 (5.62%) Telecoms
7 4 (4.49%) Legal
8 3 (3.37%) Retail
9 2 (2.25%) Manufacturing
10 1 (1.12%) Electronics
10 1 (1.12%) Financial Institution
10 1 (1.12%) Games
Libraries, Frameworks & Software Standards
1 2 (2.25%) HTML
Miscellaneous
1 4 (4.49%) Video Conferencing
2 3 (3.37%) Client/Server
3 2 (2.25%) Driving Licence
4 1 (1.12%) CMDB
4 1 (1.12%) Data Centre
4 1 (1.12%) Management Information System
4 1 (1.12%) Self-Motivation
4 1 (1.12%) Team-Oriented Environment
Operating Systems
1 67 (75.28%) Windows
2 29 (32.58%) Windows 10
3 10 (11.24%) Windows 8
4 4 (4.49%) Android
4 4 (4.49%) Mac OS
5 3 (3.37%) Windows 7
5 3 (3.37%) Windows Server
5 3 (3.37%) Windows Server 2008
5 3 (3.37%) Windows Server 2016
6 2 (2.25%) Apple iOS
7 1 (1.12%) Debian
7 1 (1.12%) Linux
7 1 (1.12%) Windows Server 2012
Processes & Methodologies
1 42 (47.19%) Customer Service
2 22 (24.72%) ITIL
3 16 (17.98%) Service Management
4 14 (15.73%) Change Management
5 13 (14.61%) Agile
5 13 (14.61%) Application Virtualisation
5 13 (14.61%) Business Case
5 13 (14.61%) Change Control
5 13 (14.61%) Problem Management
5 13 (14.61%) Project Management
6 12 (13.48%) Problem-Solving
7 6 (6.74%) Analytics
7 6 (6.74%) Data Analytics
7 6 (6.74%) ITSM
8 5 (5.62%) Service Delivery
9 3 (3.37%) Cybersecurity
9 3 (3.37%) Service Desk Management
10 2 (2.25%) Customer Experience
10 2 (2.25%) Line Management
10 2 (2.25%) Server Building
Programming Languages
1 4 (4.49%) SQL
2 1 (1.12%) C#
Qualifications
1 14 (15.73%) Microsoft Certification
2 12 (13.48%) MCITP
3 11 (12.36%) Degree
4 5 (5.62%) CCNA
4 5 (5.62%) Cisco Certification
5 4 (4.49%) Network+ Certification
6 2 (2.25%) A+ Certification
6 2 (2.25%) Computer Science Degree
7 1 (1.12%) Azure Certification
7 1 (1.12%) CCNP
7 1 (1.12%) DBS Check
7 1 (1.12%) ECDL
7 1 (1.12%) ITIL Foundation Certificate
7 1 (1.12%) JNCIA
Quality Assurance & Compliance
1 14 (15.73%) SLA
2 1 (1.12%) ISO/IEC 27001
System Software
1 42 (47.19%) Active Directory
2 8 (8.99%) VMware Infrastructure
Systems Management
1 14 (15.73%) SCCM
2 3 (3.37%) Microsoft Intune
Vendors
1 35 (39.33%) Microsoft
2 14 (15.73%) Dell
3 13 (14.61%) Bloomberg
3 13 (14.61%) HP
4 9 (10.11%) SolarWinds
5 8 (8.99%) ConnectWise
5 8 (8.99%) N-able
5 8 (8.99%) ServiceNow
5 8 (8.99%) Sophos
5 8 (8.99%) VMware
6 5 (5.62%) Apple
6 5 (5.62%) Cisco
7 4 (4.49%) iManage
8 3 (3.37%) Aderant
8 3 (3.37%) Citrix
9 1 (1.12%) Intapp
9 1 (1.12%) Sage
9 1 (1.12%) Salesforce
9 1 (1.12%) SAP