First Line Support Analyst
UK
The median First Line Support Analyst salary in the UK is £27,000 per year, according to job vacancies posted during the 6 months leading to 31 May 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 31 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 599 | 793 | 871 |
| Rank change year-on-year | +194 | +78 | +160 |
| Permanent jobs requiring a 1st Line Support Analyst | 103 | 114 | 97 |
| As % of all permanent jobs advertised in the UK | 0.18% | 0.11% | 0.10% |
| As % of the Job Titles category | 0.20% | 0.12% | 0.11% |
| Number of salaries quoted | 81 | 109 | 91 |
| 10th Percentile | £22,425 | £21,000 | £21,000 |
| 25th Percentile | £24,125 | £23,000 | £22,313 |
| Median annual salary (50th Percentile) | £27,000 | £25,500 | £26,000 |
| Median % change year-on-year | +5.88% | -1.92% | +4.39% |
| 75th Percentile | £30,000 | £29,250 | £28,375 |
| 90th Percentile | £40,250 | £37,750 | £35,000 |
| UK excluding London median annual salary | £26,250 | £24,500 | £25,000 |
| % change year-on-year | +7.14% | -2.00% | +9.89% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 50,444 | 98,297 | 87,491 |
| % of permanent jobs with a recognized job title | 90.33% | 94.81% | 91.34% |
| Number of salaries quoted | 26,384 | 69,991 | 55,965 |
| 10th Percentile | £28,750 | £28,500 | £32,500 |
| 25th Percentile | £40,748 | £38,500 | £45,000 |
| Median annual salary (50th Percentile) | £55,000 | £52,500 | £60,000 |
| Median % change year-on-year | +4.76% | -12.50% | - |
| 75th Percentile | £73,750 | £70,000 | £80,000 |
| 90th Percentile | £95,000 | £90,000 | £100,000 |
| UK excluding London median annual salary | £51,000 | £50,000 | £53,500 |
| % change year-on-year | +2.00% | -6.54% | +6.49% |
1st Line Support Analyst
Job Vacancy Trend
Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised.
1st Line Support Analyst
Salary Trend
3-month moving average salary quoted in jobs citing 1st Line Support Analyst.
1st Line Support Analyst
Salary Histogram
Salary distribution for jobs citing 1st Line Support Analyst over the 6 months to 31 May 2025.
1st Line Support Analyst
Top 13 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 31 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +160 | 101 | £27,000 | +5.88% | 6 |
| UK excluding London | +193 | 93 | £26,250 | +7.14% | 6 |
| North of England | +41 | 30 | £26,750 | +11.46% | 2 |
| Work from Home | +132 | 28 | £27,000 | -7.69% | 3 |
| East of England | +66 | 23 | £26,250 | +11.70% | 1 |
| Midlands | +80 | 19 | £29,000 | +9.43% | 1 |
| South East | +55 | 17 | £26,500 | +3.92% | 2 |
| Yorkshire | +54 | 15 | £28,000 | +14.29% | 2 |
| North West | +8 | 15 | £22,850 | +8.81% | |
| East Midlands | +50 | 10 | £32,250 | +16.22% | |
| West Midlands | +64 | 9 | £29,000 | +9.43% | 1 |
| London | +82 | 8 | £42,500 | +30.77% | |
| South West | +113 | 4 | £25,250 | -8.18% |
1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 31 May 2025, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.
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1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: