Period
to 26 September 2020

The median annual salary for a 1st Line Support Analyst was £26,125 in advertised job vacancies during the 6 months to 26 September 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
UK
6 months to
26 Sep 2020
Same period 2019 Same period 2018
Rank 651 736 831
Rank change year-on-year +85 +95 +55
Permanent jobs requiring a 1st Line Support Analyst 38 351 347
As % of all permanent jobs advertised in the UK 0.079% 0.25% 0.21%
As % of the Job Titles category 0.083% 0.26% 0.22%
Number of salaries quoted 36 333 295
Median annual salary £26,125 £22,000 £21,500
Median salary % change year-on-year +18.75% +2.33% -2.27%
10th Percentile £18,500 £18,500 £18,000
90th Percentile £37,500 £28,750 £27,800
UK excluding London median annual salary £20,500 £20,500 £21,000
% change year-on-year - -2.38% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 45,669 134,450 160,759
% of permanent IT jobs with a recognized job title 94.79% 95.76% 96.02%
Number of salaries quoted 37,390 107,009 129,523
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £32,500 £28,000 £27,500
90th Percentile £90,000 £85,000 £82,500
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Analyst.

Salary trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Histogram

Salary distribution for jobs citing 1st Line Support Analyst over the 6 months to 26 September 2020.

Salary histogram for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 9 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 26 September 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +105 37 £26,250 +19.32% 7
UK excluding London +135 21 £20,500 - 8
London +185 17 £30,000 +18.81%
North West +129 9 £22,500 +2.27% 1
North of England +99 9 £22,500 +9.76% 1
South East +160 8 £20,000 -2.44% 4
East of England +127 3 £23,125 +15.63% 1
Work from Home +54 3 £24,250 +22.78% 1
Scotland +104 1 £20,500 - 1

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 September 2020, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.

1 27 (71.05%) Windows
2 19 (50.00%) Active Directory
3 15 (39.47%) Microsoft
4 13 (34.21%) Finance
4 13 (34.21%) Office 365
5 10 (26.32%) Microsoft Office
6 9 (23.68%) Windows 10
7 7 (18.42%) Citrix
7 7 (18.42%) Management Information System
8 6 (15.79%) ITIL
9 5 (13.16%) SQL
10 4 (10.53%) Windows 7
10 4 (10.53%) Microsoft Excel
10 4 (10.53%) MS Exchange
11 3 (7.89%) SharePoint
11 3 (7.89%) Linux
11 3 (7.89%) SLA
11 3 (7.89%) Microsoft PowerPoint
11 3 (7.89%) Incident Management
11 3 (7.89%) WSUS
11 3 (7.89%) ServiceNow
11 3 (7.89%) Problem-Solving
12 2 (5.26%) Critical Thinking
12 2 (5.26%) Root Cause Analysis
12 2 (5.26%) ITIL V3
12 2 (5.26%) XenApp
12 2 (5.26%) ISMS
12 2 (5.26%) Data Protection
12 2 (5.26%) Security Cleared
12 2 (5.26%) Law

1st Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (10.53%) MS Exchange
2 3 (7.89%) SharePoint
Applications
1 10 (26.32%) Microsoft Office
2 4 (10.53%) Microsoft Excel
3 3 (7.89%) Microsoft PowerPoint
Cloud Services
1 13 (34.21%) Office 365
2 1 (2.63%) AWS
Communications & Networking
1 2 (5.26%) Firewall
1 2 (5.26%) TCP/IP
1 2 (5.26%) VoIP
2 1 (2.63%) DHCP
2 1 (2.63%) DNS
2 1 (2.63%) LAN
2 1 (2.63%) SSL
2 1 (2.63%) Unified Communications
2 1 (2.63%) VPN
2 1 (2.63%) WAN
2 1 (2.63%) Wi-Fi
General
1 13 (34.21%) Finance
2 2 (5.26%) Law
3 1 (2.63%) Aerospace
3 1 (2.63%) Legal
3 1 (2.63%) Telecoms
Miscellaneous
1 7 (18.42%) Management Information System
2 1 (2.63%) Analytical Skills
2 1 (2.63%) Data Centre
2 1 (2.63%) FMCG
2 1 (2.63%) Self-Motivation
2 1 (2.63%) Video Conferencing
Operating Systems
1 27 (71.05%) Windows
2 9 (23.68%) Windows 10
3 4 (10.53%) Windows 7
4 3 (7.89%) Linux
5 1 (2.63%) Windows 8
5 1 (2.63%) Windows Server
5 1 (2.63%) Windows Server 2008
5 1 (2.63%) Windows Server 2012
Processes & Methodologies
1 6 (15.79%) ITIL
2 3 (7.89%) Incident Management
2 3 (7.89%) Problem-Solving
3 2 (5.26%) Critical Thinking
3 2 (5.26%) Data Protection
3 2 (5.26%) ETL
3 2 (5.26%) Information Security
3 2 (5.26%) Information Security Management
3 2 (5.26%) ISMS
3 2 (5.26%) ITIL V3
3 2 (5.26%) Root Cause Analysis
3 2 (5.26%) Security Management
4 1 (2.63%) Data Modelling
4 1 (2.63%) Mathematics
4 1 (2.63%) Mentoring
4 1 (2.63%) Process Improvement
4 1 (2.63%) Service Delivery
4 1 (2.63%) Service Management
4 1 (2.63%) Time Management
4 1 (2.63%) Wealth Management
Programming Languages
1 5 (13.16%) SQL
2 1 (2.63%) C
Qualifications
1 2 (5.26%) Degree
1 2 (5.26%) Microsoft Certification
1 2 (5.26%) Security Cleared
2 1 (2.63%) BPSS Clearance
2 1 (2.63%) ITIL Certification
2 1 (2.63%) SC Cleared
Quality Assurance & Compliance
1 3 (7.89%) SLA
2 1 (2.63%) GDPR
System Software
1 19 (50.00%) Active Directory
2 2 (5.26%) XenApp
Systems Management
1 3 (7.89%) WSUS
2 1 (2.63%) Microsoft Intune
Vendors
1 15 (39.47%) Microsoft
2 7 (18.42%) Citrix
3 3 (7.89%) ServiceNow
4 1 (2.63%) Aderant
4 1 (2.63%) Cisco
4 1 (2.63%) iManage
4 1 (2.63%) Intapp
4 1 (2.63%) McAfee
4 1 (2.63%) Remedy
4 1 (2.63%) Sophos