Period
to 16 June 2019

The median annual salary for a 1st Line Support Analyst was £20,875 in advertised job vacancies during the 6 months to 16 June 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
UK
6 months to
16 Jun 2019
Same period 2018 Same period 2017
Rank 793 924 833
Rank change year-on-year +131 -91 -55
Permanent jobs requiring a 1st Line Support Analyst 320 275 370
As % of all permanent IT jobs advertised in the UK 0.22% 0.16% 0.22%
As % of the Job Titles category 0.23% 0.17% 0.22%
Number of salaries quoted 292 243 332
UK median annual salary £20,875 £20,500 £22,500
Median salary % change year-on-year +1.83% -8.89% -
10th Percentile £18,500 £17,025 £18,250
90th Percentile £26,500 £28,000 £27,250
UK excluding London median annual salary £20,500 £20,000 £21,000
% change year-on-year +2.50% -4.76% +2.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 137,780 165,560 165,703
% of permanent IT jobs with a recognized job title 95.95% 96.35% 96.37%
Number of salaries quoted 109,623 134,673 136,528
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £80,000 £77,500
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst.

Salary trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Analyst over the 6 months to 16 June 2019.

Salary histogram for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 16 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 16 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +113 307 £21,000 - 17
UK excluding London +115 255 £20,500 +2.50% 14
North of England +58 86 £20,500 +2.50% 4
South East +54 85 £20,000 -2.44% 4
Yorkshire +50 74 £20,500 +10.81% 1
London +81 60 £25,000 - 3
Midlands +42 34 £19,500 +2.63% 3
West Midlands +39 25 £19,500 +2.63% 2
South West +30 23 £21,000 +5.00% 2
East of England +66 19 £20,000 +1.27% 1
North West +14 12 £22,500 +7.14% 3
East Midlands +24 9 £20,000 +11.11% 1
Scotland +4 2 - -
Wales - 2 £20,000 -
Northern Ireland - 2 £17,000 -
Channel Islands - 2 £19,000 -

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 16 June 2019, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.

1 168 (52.50%) Active Directory
2 166 (51.88%) Windows
3 153 (47.81%) Microsoft
4 86 (26.88%) VMware
5 85 (26.56%) Firewall
6 80 (25.00%) Microsoft Office
7 78 (24.38%) Windows 7
8 69 (21.56%) VMware Infrastructure
8 69 (21.56%) Citrix
9 67 (20.94%) Microsoft Certification
10 66 (20.63%) Aruba
11 65 (20.31%) MCSE
12 64 (20.00%) Data Centre
13 63 (19.69%) VoIP
13 63 (19.69%) Cisco
14 62 (19.38%) CCNA
14 62 (19.38%) Cisco Certification
15 60 (18.75%) ISO 9001
15 60 (18.75%) ADSL
15 60 (18.75%) Broadband
15 60 (18.75%) VMware Certified Professional (VCP)
15 60 (18.75%) 3G
15 60 (18.75%) Wireless
15 60 (18.75%) Meraki
15 60 (18.75%) Polycom
15 60 (18.75%) Supplier Management
15 60 (18.75%) MCITP
15 60 (18.75%) ISO/IEC 27001
16 58 (18.13%) ITIL
17 50 (15.63%) Office 365

1st Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (7.81%) MS Exchange
2 3 (0.94%) Skype for Business
3 2 (0.63%) SharePoint
4 1 (0.31%) Apache
4 1 (0.31%) CMS
4 1 (0.31%) Exchange Server 2010
4 1 (0.31%) Exchange Server 2013
4 1 (0.31%) IBM Notes
4 1 (0.31%) IIS
4 1 (0.31%) JBoss
4 1 (0.31%) Jetty
4 1 (0.31%) nginx
4 1 (0.31%) SharePoint 2013
4 1 (0.31%) Tomcat
Applications
1 80 (25.00%) Microsoft Office
2 14 (4.38%) Microsoft Excel
3 11 (3.44%) Microsoft PowerPoint
4 1 (0.31%) CATIA
Business Applications
1 3 (0.94%) Distributed Ledger
2 1 (0.31%) Dynamics AX
2 1 (0.31%) Dynamics CRM
2 1 (0.31%) ENOVIA
Cloud Services
1 50 (15.63%) Office 365
2 7 (2.19%) Microsoft Azure
3 3 (0.94%) Akamai
3 3 (0.94%) IaaS
3 3 (0.94%) SaaS
4 2 (0.63%) Amazon AWS
Communications & Networking
1 85 (26.56%) Firewall
2 63 (19.69%) VoIP
3 60 (18.75%) 3G
3 60 (18.75%) ADSL
3 60 (18.75%) Broadband
3 60 (18.75%) Wireless
4 26 (8.13%) LAN
5 21 (6.56%) TCP/IP
6 18 (5.63%) DNS
7 17 (5.31%) WAN
8 16 (5.00%) DHCP
9 12 (3.75%) Internet
10 7 (2.19%) VPN
11 6 (1.88%) SAN
11 6 (1.88%) WLAN
12 4 (1.25%) VLAN
13 2 (0.63%) Extranet
14 1 (0.31%) Cisco IOS
14 1 (0.31%) FTP
14 1 (0.31%) IP Telephony
Database & Business Intelligence
1 12 (3.75%) SQL Server
2 5 (1.56%) SQL Server 2016
3 4 (1.25%) Oracle Database
3 4 (1.25%) SQL Server 2008
4 3 (0.94%) Apache Cassandra
4 3 (0.94%) Oracle Database 10g
5 1 (0.31%) SQL Server Reporting Services
Development Applications
1 5 (1.56%) JIRA
2 1 (0.31%) Git (software)
2 1 (0.31%) GitLab
2 1 (0.31%) Hudson
2 1 (0.31%) Jenkins
2 1 (0.31%) Vagrant
General
1 43 (13.44%) Finance
2 12 (3.75%) Marketing
3 10 (3.13%) Retail
4 8 (2.50%) Law
5 6 (1.88%) Legal
6 5 (1.56%) Manufacturing
7 4 (1.25%) Automotive
7 4 (1.25%) Telecoms
8 3 (0.94%) Electronics
9 2 (0.63%) Banking
9 2 (0.63%) Financial Institution
10 1 (0.31%) Aerospace
Libraries, Frameworks & Software Standards
1 3 (0.94%) FIX Protocol
1 3 (0.94%) HTML
2 2 (0.63%) COM
2 2 (0.63%) CSS
3 1 (0.31%) ActiveMQ
3 1 (0.31%) RabbitMQ
Miscellaneous
1 64 (20.00%) Data Centre
2 15 (4.69%) Analytical Skills
3 9 (2.81%) Driving Licence
4 5 (1.56%) Self-Motivation
5 4 (1.25%) iPhone
5 4 (1.25%) Management Information System
6 3 (0.94%) Foreign Exchange (FX)
6 3 (0.94%) Internet of Things
6 3 (0.94%) Robotics
6 3 (0.94%) Wiki
7 2 (0.63%) Smartphone
7 2 (0.63%) Social Media
8 1 (0.31%) Anti-Piracy
8 1 (0.31%) iPad
8 1 (0.31%) NHS
Operating Systems
1 166 (51.88%) Windows
2 78 (24.38%) Windows 7
3 46 (14.38%) Windows 10
4 37 (11.56%) Windows Server
5 17 (5.31%) Windows 8
5 17 (5.31%) Windows Server 2012
6 15 (4.69%) Windows Server 2008
7 10 (3.13%) Windows XP
8 5 (1.56%) Linux
9 4 (1.25%) Unix
9 4 (1.25%) Windows Server 2003
10 3 (0.94%) Mac OS
11 2 (0.63%) Apple iOS
11 2 (0.63%) Mac OS X
12 1 (0.31%) Android
Processes & Methodologies
1 60 (18.75%) Supplier Management
2 58 (18.13%) ITIL
3 48 (15.00%) Problem-Solving
4 17 (5.31%) Proactive Monitoring
5 13 (4.06%) ITSM
6 9 (2.81%) Artificial Intelligence
6 9 (2.81%) Knowledge Management
7 8 (2.50%) Kalman Filter
7 8 (2.50%) Time Management
8 7 (2.19%) ITIL V3
8 7 (2.19%) Service Management
9 6 (1.88%) Case Management
9 6 (1.88%) Computer Science
9 6 (1.88%) Incident Management
9 6 (1.88%) Machine Learning
9 6 (1.88%) Service Desk Management
9 6 (1.88%) Thought Leadership
10 5 (1.56%) Fintech
11 4 (1.25%) High Availability
11 4 (1.25%) Problem Management
Programming Languages
1 46 (14.38%) SQL
2 16 (5.00%) C#
3 9 (2.81%) VB
4 6 (1.88%) PowerShell
5 2 (0.63%) Perl
6 1 (0.31%) C
Qualifications
1 67 (20.94%) Microsoft Certification
2 65 (20.31%) MCSE
3 62 (19.38%) CCNA
3 62 (19.38%) Cisco Certification
4 60 (18.75%) MCITP
4 60 (18.75%) VMware Certified Professional (VCP)
5 17 (5.31%) A+ Certification
6 16 (5.00%) Degree
7 10 (3.13%) SC Cleared
7 10 (3.13%) Security Cleared
8 3 (0.94%) Computer Science Degree
8 3 (0.94%) ITIL Foundation Certificate
9 2 (0.63%) ITIL Certification
9 2 (0.63%) MCP
9 2 (0.63%) MCSA
10 1 (0.31%) CCENT
10 1 (0.31%) DBS Check
Quality Assurance & Compliance
1 60 (18.75%) ISO 9001
1 60 (18.75%) ISO/IEC 27001
2 45 (14.06%) SLA
3 2 (0.63%) QA
System Software
1 168 (52.50%) Active Directory
2 69 (21.56%) VMware Infrastructure
3 6 (1.88%) Hyper-V
4 4 (1.25%) Docker
5 2 (0.63%) VMware ESXi
5 2 (0.63%) VMware Workstation
6 1 (0.31%) KVM
6 1 (0.31%) XenApp
Systems Management
1 7 (2.19%) Backup Exec
2 4 (1.25%) Kubernetes
2 4 (1.25%) WSUS
3 1 (0.31%) Consul
3 1 (0.31%) Packer
3 1 (0.31%) Terraform
Vendors
1 153 (47.81%) Microsoft
2 86 (26.88%) VMware
3 69 (21.56%) Citrix
4 66 (20.63%) Aruba
5 63 (19.69%) Cisco
6 60 (18.75%) Meraki
6 60 (18.75%) Polycom
7 9 (2.81%) Oracle
8 8 (2.50%) Borland
9 7 (2.19%) EMC
10 5 (1.56%) HP
11 4 (1.25%) Dell
11 4 (1.25%) Intel
11 4 (1.25%) NVIDIA
11 4 (1.25%) Symantec
11 4 (1.25%) Teradici
12 3 (0.94%) SAP
13 2 (0.63%) Genesys
13 2 (0.63%) ServiceNow
14 1 (0.31%) Splunk