Period
to 17 January 2021

The median annual salary for a 1st Line Support Analyst was £22,500 in advertised job vacancies during the 6 months to 17 January 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
UK
6 months to
17 Jan 2021
Same period 2020 Same period 2019
Rank 690 766 820
Rank change year-on-year +76 +54 +112
Permanent jobs requiring a 1st Line Support Analyst 66 252 306
As % of all permanent jobs advertised in the UK 0.11% 0.20% 0.20%
As % of the Job Titles category 0.11% 0.21% 0.21%
Number of salaries quoted 59 240 271
Median annual salary £22,500 £22,500 £21,500
Median salary % change year-on-year - +4.65% +2.38%
10th Percentile £18,750 £18,500 £18,500
90th Percentile £30,500 £31,000 £28,750
UK excluding London median annual salary £22,000 £21,500 £20,500
% change year-on-year +2.33% +4.88% +5.13%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 58,885 120,564 145,065
% of permanent IT jobs with a recognized job title 95.13% 95.60% 95.96%
Number of salaries quoted 47,861 97,609 117,425
Median annual salary £55,000 £52,500 £50,000
Median salary % change year-on-year +4.76% +5.00% -
10th Percentile £32,000 £28,750 £28,000
90th Percentile £87,500 £86,250 £83,750
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Analyst.

Salary trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Histogram

Salary distribution for jobs citing 1st Line Support Analyst over the 6 months to 17 January 2021.

Salary histogram for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 17 January 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +95 65 £22,500 -1.10% 10
UK excluding London +113 47 £22,000 +2.33% 9
London +130 19 £26,500 +1.92% 1
South East +125 18 £24,000 +10.34% 4
North of England +66 11 £21,000 -2.33% 1
East of England +97 7 £21,750 -11.68%
Work from Home -57 6 £26,500 +32.50% 1
South West +77 5 £22,500 +4.65%
North West +70 5 £21,000 -4.55%
Midlands +53 5 £19,500 - 4
Yorkshire +29 5 £20,000 - 1
West Midlands +56 4 £19,500 -6.02% 4
East Midlands +48 1 £22,250 +14.10%
North East - 1 £21,110 -
Scotland - 1 £20,500 -

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 January 2021, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.

1 45 (68.18%) Windows
2 38 (57.58%) Active Directory
3 29 (43.94%) Windows 10
4 23 (34.85%) Microsoft
4 23 (34.85%) Office 365
5 19 (28.79%) Microsoft Office
6 15 (22.73%) Windows 7
7 14 (21.21%) ITIL
7 14 (21.21%) SLA
8 11 (16.67%) Finance
9 9 (13.64%) TCP/IP
9 9 (13.64%) SQL
10 8 (12.12%) CRM
10 8 (12.12%) Telecoms
10 8 (12.12%) Firewall
11 7 (10.61%) Collaborative Working
12 6 (9.09%) Wealth Management
12 6 (9.09%) QA
12 6 (9.09%) Service Management
12 6 (9.09%) ITSM
12 6 (9.09%) MS Exchange
12 6 (9.09%) Microsoft Excel
12 6 (9.09%) Fintech
12 6 (9.09%) Problem-Solving
13 5 (7.58%) Self-Motivation
13 5 (7.58%) Salesforce.com CRM
13 5 (7.58%) Citrix
13 5 (7.58%) Management Information System
13 5 (7.58%) Salesforce.com
13 5 (7.58%) Time Management

1st Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (9.09%) MS Exchange
2 1 (1.52%) SharePoint
Applications
1 19 (28.79%) Microsoft Office
2 6 (9.09%) Microsoft Excel
3 2 (3.03%) Microsoft PowerPoint
Business Applications
1 5 (7.58%) Salesforce.com CRM
2 3 (4.55%) Dynamics CRM
Cloud Services
1 23 (34.85%) Office 365
2 3 (4.55%) Azure
2 3 (4.55%) SaaS
3 2 (3.03%) G Suite
4 1 (1.52%) AWS
Communications & Networking
1 9 (13.64%) TCP/IP
2 8 (12.12%) Firewall
3 4 (6.06%) DHCP
3 4 (6.06%) DNS
4 3 (4.55%) Wireless
5 1 (1.52%) LAN
5 1 (1.52%) VPN
5 1 (1.52%) WAN
Database & Business Intelligence
1 3 (4.55%) SQL Server
Development Applications
1 2 (3.03%) JIRA
General
1 11 (16.67%) Finance
2 8 (12.12%) Telecoms
3 4 (6.06%) German Language
3 4 (6.06%) Public Sector
4 3 (4.55%) Electronics
4 3 (4.55%) Legal
4 3 (4.55%) Manufacturing
4 3 (4.55%) Marketing
5 2 (3.03%) Aerospace
5 2 (3.03%) Law
Libraries, Frameworks & Software Standards
1 3 (4.55%) Web Services
Miscellaneous
1 5 (7.58%) Management Information System
1 5 (7.58%) Self-Motivation
2 4 (6.06%) Driving Licence
3 3 (4.55%) Blackberry
4 1 (1.52%) Analytical Skills
4 1 (1.52%) Smartphone
4 1 (1.52%) Video Conferencing
Operating Systems
1 45 (68.18%) Windows
2 29 (43.94%) Windows 10
3 15 (22.73%) Windows 7
4 5 (7.58%) Mac OS
5 4 (6.06%) Android
6 2 (3.03%) Apple iOS
6 2 (3.03%) Mac OS X
6 2 (3.03%) Windows 8
6 2 (3.03%) Windows Server
7 1 (1.52%) Windows Server 2003
7 1 (1.52%) Windows Server 2008
7 1 (1.52%) Windows Server 2012
7 1 (1.52%) Windows Server 2016
Processes & Methodologies
1 14 (21.21%) ITIL
2 8 (12.12%) CRM
3 7 (10.61%) Collaborative Working
4 6 (9.09%) Fintech
4 6 (9.09%) ITSM
4 6 (9.09%) Problem-Solving
4 6 (9.09%) Service Management
4 6 (9.09%) Wealth Management
5 5 (7.58%) Time Management
6 4 (6.06%) Service Delivery
7 3 (4.55%) Business Intelligence
7 3 (4.55%) Digital Marketing
7 3 (4.55%) Digital Transformation Programme
7 3 (4.55%) Programme Management
8 2 (3.03%) Critical Thinking
8 2 (3.03%) Data Protection
8 2 (3.03%) Information Security
8 2 (3.03%) ISMS
8 2 (3.03%) Process Improvement
8 2 (3.03%) Root Cause Analysis
Programming Languages
1 9 (13.64%) SQL
2 3 (4.55%) C#
3 1 (1.52%) C
Qualifications
1 4 (6.06%) Degree
2 3 (4.55%) ITIL Certification
2 3 (4.55%) MCITP
2 3 (4.55%) MCP
2 3 (4.55%) MCSE
2 3 (4.55%) MCTS
2 3 (4.55%) Microsoft Certification
3 2 (3.03%) Security Cleared
4 1 (1.52%) A+ Certification
Quality Assurance & Compliance
1 14 (21.21%) SLA
2 6 (9.09%) QA
3 1 (1.52%) Cyber Essentials
3 1 (1.52%) Cyber Essentials PLUS
3 1 (1.52%) GDPR
System Software
1 38 (57.58%) Active Directory
2 3 (4.55%) Firmware
Systems Management
1 1 (1.52%) Microsoft Intune
1 1 (1.52%) SCCM
Vendors
1 23 (34.85%) Microsoft
2 5 (7.58%) Citrix
2 5 (7.58%) Salesforce.com
3 3 (4.55%) Apple
3 3 (4.55%) SAP
3 3 (4.55%) ServiceNow
4 2 (3.03%) Cisco
4 2 (3.03%) Google
5 1 (1.52%) Aderant
5 1 (1.52%) iManage
5 1 (1.52%) Intapp
5 1 (1.52%) McAfee
5 1 (1.52%) Sophos