Period
to 14 April 2021

The median annual salary for a 1st Line Support Analyst was £22,000 in advertised job vacancies during the 6 months to 14 April 2021.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
UK
6 months to
14 Apr 2021
Same period 2020 Same period 2019
Rank 761 816 853
Rank change year-on-year +55 +37 +97
Permanent jobs requiring a 1st Line Support Analyst 88 164 273
As % of all permanent jobs advertised in the UK 0.11% 0.14% 0.18%
As % of the Job Titles category 0.11% 0.15% 0.19%
Number of salaries quoted 79 142 249
10th Percentile £18,750 £18,500 £18,500
25th Percentile £19,625 £19,000 £19,165
Median annual salary (50th Percentile) £22,000 £22,500 £21,000
Median % change year-on-year -2.22% +7.14% +5.00%
75th Percentile £24,000 £26,530 £24,250
90th Percentile £29,600 £30,000 £28,750
UK excluding London median annual salary £21,875 £21,500 £20,500
% change year-on-year +1.74% +4.88% +5.13%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 77,560 107,892 143,050
% of permanent IT jobs with a recognized job title 93.14% 95.38% 96.02%
Number of salaries quoted 61,019 87,607 115,290
10th Percentile £31,500 £29,750 £28,500
25th Percentile £40,750 £37,750 £37,000
Median annual salary (50th Percentile) £55,000 £52,500 £50,000
Median % change year-on-year +4.76% +5.00% -
75th Percentile £72,500 £71,250 £68,750
90th Percentile £88,750 £87,500 £85,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +2.27%

1st Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Analyst.

Salary trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Histogram

Salary distribution for jobs citing 1st Line Support Analyst over the 6 months to 14 April 2021.

Salary histogram for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 14 April 2021. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +77 88 £22,000 -2.22% 8
UK excluding London +54 69 £21,875 +1.74% 8
North of England +46 23 £22,000 - 3
Midlands +18 21 £19,500 - 2
London +100 19 £26,500 +0.95%
West Midlands +18 17 £19,500 -4.88% 2
South East +63 13 £24,000 +6.67% 2
Yorkshire +11 13 £22,000 +5.77% 1
North West +39 9 £21,750 - 2
Work from Home - 8 £21,625 -
East of England +55 6 £21,500 -18.10%
South West +12 6 £22,500 +4.65% 1
East Midlands +11 4 £21,375 +9.62%
North East +14 1 £21,110 -6.18%

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 14 April 2021, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.

1 64 (72.73%) Windows
2 52 (59.09%) Active Directory
3 37 (42.05%) Microsoft
3 37 (42.05%) Windows 10
4 34 (38.64%) Microsoft 365
5 28 (31.82%) Microsoft Office
6 26 (29.55%) ITIL
7 18 (20.45%) SLA
8 17 (19.32%) Windows 7
9 15 (17.05%) Finance
10 14 (15.91%) Problem-Solving
11 13 (14.77%) ITSM
12 10 (11.36%) SQL
13 9 (10.23%) TCP/IP
14 8 (9.09%) C#
14 8 (9.09%) CRM
14 8 (9.09%) Service Management
14 8 (9.09%) Service Delivery
14 8 (9.09%) Telecoms
15 7 (7.95%) Firewall
15 7 (7.95%) Microsoft Excel
15 7 (7.95%) Citrix
15 7 (7.95%) Collaborative Working
15 7 (7.95%) Windows Server
15 7 (7.95%) Mac OS
16 6 (6.82%) Fintech
16 6 (6.82%) ITIL Certification
16 6 (6.82%) Firmware
16 6 (6.82%) QA
17 5 (5.68%) Android

1st Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (4.55%) MS Exchange
2 3 (3.41%) SharePoint
Applications
1 28 (31.82%) Microsoft Office
2 7 (7.95%) Microsoft Excel
3 4 (4.55%) Microsoft PowerPoint
Business Applications
1 5 (5.68%) Salesforce.com CRM
2 3 (3.41%) Dynamics CRM
Cloud Services
1 34 (38.64%) Microsoft 365
2 4 (4.55%) Azure
2 4 (4.55%) Google Workspace
3 3 (3.41%) SaaS
4 1 (1.14%) Mimecast
Communications & Networking
1 9 (10.23%) TCP/IP
2 7 (7.95%) Firewall
3 5 (5.68%) DHCP
3 5 (5.68%) DNS
4 3 (3.41%) Wireless
5 2 (2.27%) LAN
5 2 (2.27%) VoIP
5 2 (2.27%) VPN
5 2 (2.27%) Wi-Fi
6 1 (1.14%) Internet
6 1 (1.14%) IP Telephony
6 1 (1.14%) Network Security
6 1 (1.14%) SAN
6 1 (1.14%) WAN
Database & Business Intelligence
1 4 (4.55%) SQL Server
Development Applications
1 4 (4.55%) JIRA
General
1 15 (17.05%) Finance
2 8 (9.09%) Telecoms
3 5 (5.68%) Public Sector
4 4 (4.55%) Electronics
4 4 (4.55%) Manufacturing
4 4 (4.55%) Marketing
5 3 (3.41%) German Language
5 3 (3.41%) Law
6 2 (2.27%) Retail
7 1 (1.14%) Aerospace
7 1 (1.14%) Legal
Libraries, Frameworks & Software Standards
1 3 (3.41%) Web Services
2 1 (1.14%) .NET
2 1 (1.14%) .NET Framework
2 1 (1.14%) CSS
Miscellaneous
1 3 (3.41%) Driving Licence
1 3 (3.41%) Self-Motivation
2 2 (2.27%) Blackberry
3 1 (1.14%) Analytical Skills
3 1 (1.14%) Management Information System
3 1 (1.14%) Smartphone
Operating Systems
1 64 (72.73%) Windows
2 37 (42.05%) Windows 10
3 17 (19.32%) Windows 7
4 7 (7.95%) Mac OS
4 7 (7.95%) Windows Server
5 5 (5.68%) Android
6 4 (4.55%) Mac OS X
7 2 (2.27%) Windows Server 2003
8 1 (1.14%) Apple iOS
8 1 (1.14%) Linux
8 1 (1.14%) Windows 8
8 1 (1.14%) Windows Server 2008
8 1 (1.14%) Windows Server 2012
8 1 (1.14%) Windows Server 2016
8 1 (1.14%) Windows Vista
Processes & Methodologies
1 26 (29.55%) ITIL
2 14 (15.91%) Problem-Solving
3 13 (14.77%) ITSM
4 8 (9.09%) CRM
4 8 (9.09%) Service Delivery
4 8 (9.09%) Service Management
5 7 (7.95%) Collaborative Working
6 6 (6.82%) Fintech
7 5 (5.68%) Wealth Management
8 4 (4.55%) Business Intelligence
8 4 (4.55%) Digital Marketing
8 4 (4.55%) Programme Management
8 4 (4.55%) Time Management
9 3 (3.41%) Digital Transformation Programme
9 3 (3.41%) DNA
10 2 (2.27%) Active Listening
10 2 (2.27%) Change Management
10 2 (2.27%) E-Commerce
10 2 (2.27%) Investment Management
11 1 (1.14%) Disaster Recovery
Programming Languages
1 10 (11.36%) SQL
2 8 (9.09%) C#
Qualifications
1 6 (6.82%) ITIL Certification
2 5 (5.68%) Degree
3 3 (3.41%) MCITP
3 3 (3.41%) MCP
3 3 (3.41%) MCSE
3 3 (3.41%) MCTS
3 3 (3.41%) Microsoft Certification
4 2 (2.27%) Security Cleared
5 1 (1.14%) A+ Certification
5 1 (1.14%) CCNA
5 1 (1.14%) Cisco Certification
5 1 (1.14%) DV Cleared
Quality Assurance & Compliance
1 18 (20.45%) SLA
2 6 (6.82%) QA
3 1 (1.14%) Cyber Essentials
3 1 (1.14%) Cyber Essentials PLUS
3 1 (1.14%) GDPR
System Software
1 52 (59.09%) Active Directory
2 6 (6.82%) Firmware
Systems Management
1 1 (1.14%) SCCM
Vendors
1 37 (42.05%) Microsoft
2 7 (7.95%) Citrix
3 5 (5.68%) Salesforce.com
4 4 (4.55%) Google
4 4 (4.55%) SAP
4 4 (4.55%) ServiceNow
5 3 (3.41%) Apple
5 3 (3.41%) Cisco
5 3 (3.41%) HP
6 2 (2.27%) Meraki
7 1 (1.14%) Automation Anywhere
7 1 (1.14%) Blue Prism
7 1 (1.14%) Oracle
7 1 (1.14%) UiPath
7 1 (1.14%) VMware