Period
to 18 September 2019

The median annual salary for a 1st Line Support Analyst was £22,000 in advertised job vacancies during the 6 months to 18 September 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
UK
6 months to
18 Sep 2019
Same period 2018 Same period 2017
Rank 746 855 896
Rank change year-on-year +109 +41 -113
Permanent jobs requiring a 1st Line Support Analyst 348 336 329
As % of all permanent IT jobs advertised in the UK 0.25% 0.20% 0.19%
As % of the Job Titles category 0.26% 0.21% 0.19%
Number of salaries quoted 323 285 271
UK median annual salary £22,000 £21,898 £22,000
Median salary % change year-on-year +0.47% -0.47% -2.22%
10th Percentile £18,500 £18,000 £17,750
90th Percentile £28,600 £28,550 £27,250
UK excluding London median annual salary £20,500 £21,000 £21,000
% change year-on-year -2.38% - +2.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 135,628 161,148 169,376
% of permanent IT jobs with a recognized job title 95.78% 96.07% 96.03%
Number of salaries quoted 107,968 129,896 135,750
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% -
10th Percentile £28,000 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst.

Salary trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Analyst over the 6 months to 18 September 2019.

Salary histogram for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 18 September 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +126 334 £21,750 +1.16% 44
UK excluding London +56 241 £20,500 -2.38% 38
London +110 100 £25,000 - 9
North of England +49 98 £20,500 +2.50% 6
Yorkshire +59 84 £20,500 +2.50% 1
South East +33 76 £20,500 -4.65% 18
Midlands +49 30 £19,875 +1.92% 5
East of England +54 19 £19,750 -7.06% 6
West Midlands +30 16 £20,000 +2.56% 3
East Midlands +23 14 £19,625 +3.29% 2
North West -16 14 £22,000 - 4
South West +12 11 £20,000 +5.26%
Scotland +12 3 - -
Wales 0 2 £20,000 -9.09% 1
Channel Islands - 2 £19,000 -

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 September 2019, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.

1 187 (53.74%) Windows
2 186 (53.45%) Microsoft
3 183 (52.59%) Active Directory
4 90 (25.86%) Microsoft Office
5 81 (23.28%) VMware
6 80 (22.99%) Office 365
7 76 (21.84%) Firewall
8 75 (21.55%) Citrix
9 74 (21.26%) Cisco
10 73 (20.98%) VMware Infrastructure
11 70 (20.11%) ITIL
12 69 (19.83%) Microsoft Certification
12 69 (19.83%) Windows 7
13 66 (18.97%) VoIP
14 65 (18.68%) Cisco Certification
14 65 (18.68%) CCNA
15 64 (18.39%) MCSE
15 64 (18.39%) Data Centre
16 63 (18.10%) Meraki
16 63 (18.10%) Polycom
16 63 (18.10%) Wireless
17 62 (17.82%) VMware Certified Professional (VCP)
17 62 (17.82%) Supplier Management
17 62 (17.82%) MCITP
17 62 (17.82%) ISO/IEC 27001
17 62 (17.82%) ADSL
17 62 (17.82%) Broadband
17 62 (17.82%) ISO 9001
17 62 (17.82%) 3G
17 62 (17.82%) Aruba

1st Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 31 (8.91%) MS Exchange
2 9 (2.59%) Skype for Business
3 8 (2.30%) SharePoint
4 6 (1.72%) IBM Notes
5 2 (0.57%) Apache
5 2 (0.57%) Exchange Server 2013
5 2 (0.57%) JBoss
5 2 (0.57%) Jetty
5 2 (0.57%) nginx
5 2 (0.57%) Tomcat
6 1 (0.29%) CMS
Applications
1 90 (25.86%) Microsoft Office
2 19 (5.46%) Microsoft Excel
3 14 (4.02%) Microsoft PowerPoint
4 1 (0.29%) CATIA
Business Applications
1 1 (0.29%) ENOVIA
Cloud Services
1 80 (22.99%) Office 365
2 15 (4.31%) Azure
3 2 (0.57%) AWS
Communications & Networking
1 76 (21.84%) Firewall
2 66 (18.97%) VoIP
3 63 (18.10%) Wireless
4 62 (17.82%) 3G
4 62 (17.82%) ADSL
4 62 (17.82%) Broadband
5 18 (5.17%) DHCP
6 17 (4.89%) DNS
7 15 (4.31%) LAN
7 15 (4.31%) TCP/IP
7 15 (4.31%) WAN
8 4 (1.15%) Internet
9 3 (0.86%) Remote Desktop
9 3 (0.86%) VPN
10 2 (0.57%) Skype
11 1 (0.29%) IP Telephony
11 1 (0.29%) Unified Communications
11 1 (0.29%) VLAN
Database & Business Intelligence
1 8 (2.30%) SQL Server
2 4 (1.15%) SQL Server 2016
3 3 (0.86%) SQL Server 2008
4 1 (0.29%) MS Access
4 1 (0.29%) MySQL
Development Applications
1 8 (2.30%) JIRA
2 2 (0.57%) Git (software)
2 2 (0.57%) GitLab
2 2 (0.57%) Jenkins
2 2 (0.57%) Vagrant
3 1 (0.29%) Hudson
General
1 30 (8.62%) Finance
2 18 (5.17%) Law
2 18 (5.17%) Legal
3 7 (2.01%) Telecoms
4 5 (1.44%) Automotive
4 5 (1.44%) Manufacturing
4 5 (1.44%) Marketing
5 4 (1.15%) Banking
6 3 (0.86%) Aerospace
6 3 (0.86%) Electronics
6 3 (0.86%) Housing Association
6 3 (0.86%) Public Sector
6 3 (0.86%) Retail
7 2 (0.57%) Financial Institution
7 2 (0.57%) Pharmaceutical
8 1 (0.29%) Advertising
8 1 (0.29%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (0.57%) ActiveMQ
1 2 (0.57%) COM
1 2 (0.57%) RabbitMQ
2 1 (0.29%) HTML
Miscellaneous
1 64 (18.39%) Data Centre
2 26 (7.47%) Analytical Skills
3 13 (3.74%) iPhone
4 9 (2.59%) Self-Motivation
5 8 (2.30%) Driving Licence
6 6 (1.72%) EPoS
7 4 (1.15%) Wiki
8 3 (0.86%) NHS
9 2 (0.57%) Management Information System
10 1 (0.29%) Handset
10 1 (0.29%) Internet of Things
10 1 (0.29%) iPad
10 1 (0.29%) Life Science
10 1 (0.29%) Robotics
10 1 (0.29%) Smartphone
10 1 (0.29%) Video Conferencing
Operating Systems
1 187 (53.74%) Windows
2 69 (19.83%) Windows 7
3 55 (15.80%) Windows 10
4 38 (10.92%) Windows Server
5 17 (4.89%) Mac OS
6 12 (3.45%) Windows 8
7 11 (3.16%) Windows Server 2012
8 10 (2.87%) Linux
9 9 (2.59%) Windows XP
10 8 (2.30%) Windows Server 2008
11 7 (2.01%) Android
12 6 (1.72%) Apple iOS
13 5 (1.44%) Unix
14 2 (0.57%) Windows Vista
15 1 (0.29%) Windows Server 2003
Processes & Methodologies
1 70 (20.11%) ITIL
2 62 (17.82%) Supplier Management
3 59 (16.95%) Problem-Solving
4 24 (6.90%) Proactive Monitoring
5 23 (6.61%) ITSM
6 16 (4.60%) Service Management
7 14 (4.02%) Time Management
8 9 (2.59%) Document Management
9 8 (2.30%) Incident Management
9 8 (2.30%) Mobile Device Management
10 7 (2.01%) Computer Science
10 7 (2.01%) Process Improvement
10 7 (2.01%) Service Delivery
10 7 (2.01%) Service Desk Management
11 6 (1.72%) Project Management
12 5 (1.44%) Active Listening
12 5 (1.44%) Asset Management
12 5 (1.44%) Case Management
12 5 (1.44%) Knowledge Management
12 5 (1.44%) Line Management
Programming Languages
1 35 (10.06%) SQL
2 9 (2.59%) PowerShell
3 4 (1.15%) VB
4 2 (0.57%) C#
4 2 (0.57%) Perl
5 1 (0.29%) C
5 1 (0.29%) T-SQL
Qualifications
1 69 (19.83%) Microsoft Certification
2 65 (18.68%) CCNA
2 65 (18.68%) Cisco Certification
3 64 (18.39%) MCSE
4 62 (17.82%) MCITP
4 62 (17.82%) VMware Certified Professional (VCP)
5 21 (6.03%) A+ Certification
6 18 (5.17%) Degree
7 6 (1.72%) DBS Check
8 1 (0.29%) ITIL Certification
8 1 (0.29%) ITIL Foundation Certificate
8 1 (0.29%) Master's Degree
8 1 (0.29%) MCSA
8 1 (0.29%) SC Cleared
8 1 (0.29%) Security Cleared
Quality Assurance & Compliance
1 62 (17.82%) ISO 9001
1 62 (17.82%) ISO/IEC 27001
2 51 (14.66%) SLA
3 2 (0.57%) QA
System Software
1 183 (52.59%) Active Directory
2 73 (20.98%) VMware Infrastructure
3 7 (2.01%) Hyper-V
4 2 (0.57%) Docker
4 2 (0.57%) KVM
4 2 (0.57%) VMware ESXi
4 2 (0.57%) VMware Workstation
5 1 (0.29%) Virtual Desktop
5 1 (0.29%) XenApp
Systems Management
1 6 (1.72%) WSUS
2 4 (1.15%) Backup Exec
3 3 (0.86%) SCCM
4 2 (0.57%) Consul
4 2 (0.57%) Kubernetes
4 2 (0.57%) Packer
4 2 (0.57%) Terraform
5 1 (0.29%) AirWatch
Vendors
1 186 (53.45%) Microsoft
2 81 (23.28%) VMware
3 75 (21.55%) Citrix
4 74 (21.26%) Cisco
5 63 (18.10%) Meraki
5 63 (18.10%) Polycom
6 62 (17.82%) Aruba
7 10 (2.87%) iManage
8 8 (2.30%) HP
9 7 (2.01%) Apple
10 6 (1.72%) Lotus
10 6 (1.72%) ServiceNow
11 3 (0.86%) SAP
12 2 (0.57%) Oracle
13 1 (0.29%) Borland
13 1 (0.29%) SolarWinds
13 1 (0.29%) Sophos
13 1 (0.29%) Splunk
13 1 (0.29%) Verint
13 1 (0.29%) ZyXEL