The median annual salary for a 1st Line Support Analyst was £22,000 in advertised job vacancies during the 3 months to 26 April 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
UK
3 months to
26 Apr 2017
Same period 2016 Same period 2015
Rank 669 685 669
Rank change year-on-year +16 -16  
Permanent jobs requiring a 1st Line Support Analyst 194 280 311
As % of all permanent IT jobs advertised in the UK 0.22% 0.27% 0.28%
As % of the Job Titles category 0.23% 0.28% 0.29%
Number of salaries quoted 172 255 272
Median salary £22,000 £22,500 £21,625
Median salary % change year-on-year -2.22% +4.04%  
90% offered a salary of more than £18,500 £17,500 £18,500
10% offered a salary of more than £26,000 £30,000 £26,500
UK excluding London median salary £21,000 £21,000 £21,000

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 83193 100058 106919
As % of all permanent IT job vacancies advertised in the UK 96.30% 96.32% 96.55%
Number of salaries quoted 69089 83978 87229
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

1st Line Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured 1st Line Support Analyst in the job title.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst.

Salary trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Analyst over the 3 months to 26 April 2017.

Salary histogram for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 3 months to 26 April 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +13 184 £22,000 -2.22% 16
London +27 55 £24,000 +1.58% 2
South East +29 48 £22,500 +2.27% 6
South West +16 21 £19,000 -7.31% 1
Surrey +34 15 £22,500 +4.65% 1
East Midlands +22 14 £21,000 +5.00% 1
Derbyshire - 11 £21,000 -
Berkshire +32 10 £22,000 -12.00% 2
Tyne and Wear +23 10 £18,500 -5.12% 1
High Wycombe +19 10 £22,125 -
North East +19 10 £18,500 -5.12% 1
Yorkshire +16 10 £21,000 +5.00% 1
Buckinghamshire +15 10 £22,125 +6.62%
North West -21 10 £21,500 +6.17% 1
Bath - 10 £17,500 -
Somerset - 10 £17,500 -
Newcastle upon Tyne +20 8 £18,500 -5.12% 1
West Midlands +9 8 £21,500 -6.52% 1
East of England -1 8 £21,250 +6.25% 2
Reading - 8 £21,250 - 2
Wiltshire +16 7 £19,000 -15.55%
Manchester -27 7 £21,500 -8.51%
Kent +22 6 £24,250 +7.77% 1
Hertfordshire +21 6 £22,500 +12.50% 1
South Wales +11 6 £23,000 +12.22%
Chippenham +10 6 £19,000 -15.55%
Cardiff +6 6 £23,000 +21.05%
South Yorkshire +4 6 £21,000 +3.70%
Wales +2 6 £23,000 +21.05%
Sheffield -2 6 £21,000 +3.70%

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 April 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Analyst in the job title.

1 228 (60.48%) Windows
2 206 (54.64%) Active Directory
3 173 (45.89%) Microsoft
4 135 (35.81%) ITIL
5 134 (35.54%) Microsoft Office
6 109 (28.91%) Windows 7
7 81 (21.49%) SLA
8 53 (14.06%) Citrix
9 49 (13.00%) Windows XP
9 49 (13.00%) MS Exchange
10 48 (12.73%) Windows Server
11 36 (9.55%) Finance
11 36 (9.55%) VMware
12 35 (9.28%) Office 365
13 33 (8.75%) Windows 10
14 31 (8.22%) SQL
15 30 (7.96%) Analytical Skills
16 29 (7.69%) VMware Infrastructure
17 28 (7.43%) Bomgar
18 25 (6.63%) SCCM
18 25 (6.63%) Time Management
19 23 (6.10%) Law
19 23 (6.10%) iManage
20 22 (5.84%) Cisco
21 21 (5.57%) Microsoft Excel
21 21 (5.57%) Windows 8
22 19 (5.04%) TCP/IP
23 18 (4.77%) Firewall
24 17 (4.51%) DNS
24 17 (4.51%) Windows Server 2008

1st Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (13.00%) MS Exchange
2 14 (3.71%) SharePoint
3 10 (2.65%) Skype for Business
4 8 (2.12%) Exchange Server 2007
4 8 (2.12%) SharePoint 2010
5 7 (1.86%) Blackberry Enterprise Server
5 7 (1.86%) Exchange Server 2013
6 6 (1.59%) Exchange Server 2010
7 4 (1.06%) IIS
8 1 (0.27%) CMS
8 1 (0.27%) JBoss
Applications
1 134 (35.54%) Microsoft Office
2 21 (5.57%) Microsoft Excel
3 7 (1.86%) Microsoft PowerPoint
4 2 (0.53%) MS Visio
5 1 (0.27%) Adobe Creative Suite
5 1 (0.27%) Microsoft Project
Business Applications
1 2 (0.53%) thinkFolio
2 1 (0.27%) Dynamics CRM
2 1 (0.27%) SAP BPC
2 1 (0.27%) SAP Oil and Gas
Cloud Services
1 35 (9.28%) Office 365
2 6 (1.59%) SaaS
3 2 (0.53%) Cloud Computing
4 1 (0.27%) Amazon AWS
4 1 (0.27%) Microsoft Azure
Communications & Networking
1 19 (5.04%) TCP/IP
2 18 (4.77%) Firewall
3 17 (4.51%) DNS
4 15 (3.98%) Internet
5 13 (3.45%) WAN
6 11 (2.92%) DHCP
6 11 (2.92%) VPN
7 10 (2.65%) LAN
8 9 (2.39%) VoIP
9 6 (1.59%) VLAN
10 4 (1.06%) Cisco IOS
11 3 (0.80%) Intranet
11 3 (0.80%) Wireless
12 2 (0.53%) ADSL
12 2 (0.53%) DMZ
12 2 (0.53%) IP Telephony
12 2 (0.53%) Remote Desktop
12 2 (0.53%) Skype
12 2 (0.53%) SMTP
12 2 (0.53%) Softphone
Database & Business Intelligence
1 6 (1.59%) Data Warehouse
2 4 (1.06%) MS Access
2 4 (1.06%) SQL Server
3 1 (0.27%) DB2
3 1 (0.27%) Electronic Patient Records
3 1 (0.27%) Oracle Database
3 1 (0.27%) SAP BW
Development Applications
1 2 (0.53%) JIRA
General
1 36 (9.55%) Finance
2 23 (6.10%) Law
3 15 (3.98%) Telecoms
4 14 (3.71%) German Language
4 14 (3.71%) Retail
5 13 (3.45%) Banking
6 12 (3.18%) Legal
7 11 (2.92%) French Language
8 9 (2.39%) Billing
8 9 (2.39%) Marketing
9 7 (1.86%) Financial Institution
10 5 (1.33%) Dutch Language
10 5 (1.33%) Manufacturing
10 5 (1.33%) Polish Language
10 5 (1.33%) Spanish Language
11 2 (0.53%) Automotive
11 2 (0.53%) Investment Banking
12 1 (0.27%) Advertising
12 1 (0.27%) Electronics
12 1 (0.27%) Front Office
Libraries, Frameworks & Software Standards
1 6 (1.59%) .NET
2 3 (0.80%) ASP.NET
3 2 (0.53%) ebXML
3 2 (0.53%) HTML
4 1 (0.27%) CSS
4 1 (0.27%) DHTML
4 1 (0.27%) XMPP
Miscellaneous
1 30 (7.96%) Analytical Skills
2 10 (2.65%) Smartphone
3 9 (2.39%) Blackberry
4 8 (2.12%) Chip and PIN
5 7 (1.86%) iPhone
6 6 (1.59%) Computer Science
6 6 (1.59%) iPad
7 4 (1.06%) EPoS
7 4 (1.06%) Life Science
7 4 (1.06%) Linux Command Line
7 4 (1.06%) NHS
8 3 (0.80%) Driving Licence
8 3 (0.80%) Hedge funds
9 2 (0.53%) AS400
9 2 (0.53%) Data Centre
9 2 (0.53%) Management Information System
9 2 (0.53%) RSA SecurID
9 2 (0.53%) Video Conferencing
10 1 (0.27%) Foreign Exchange (FX)
10 1 (0.27%) Thin Client
Operating Systems
1 228 (60.48%) Windows
2 109 (28.91%) Windows 7
3 49 (13.00%) Windows XP
4 48 (12.73%) Windows Server
5 33 (8.75%) Windows 10
6 21 (5.57%) Windows 8
7 17 (4.51%) Windows Server 2008
8 11 (2.92%) Mac OS X
8 11 (2.92%) Windows Server 2012
9 6 (1.59%) Windows Vista
10 5 (1.33%) Linux
11 4 (1.06%) Android
12 3 (0.80%) Apple iOS
12 3 (0.80%) Windows Server 2003
13 2 (0.53%) Mac OS
13 2 (0.53%) Unix
14 1 (0.27%) Windows Phone
Processes & Methodologies
1 135 (35.81%) ITIL
2 25 (6.63%) Time Management
3 16 (4.24%) Incident Management
4 14 (3.71%) Service Management
4 14 (3.71%) Statistics
5 13 (3.45%) Service Delivery
6 11 (2.92%) ITIL V3
7 9 (2.39%) Change Management
8 8 (2.12%) CAD
8 8 (2.12%) Mobile Device Management
8 8 (2.12%) Workflow
8 8 (2.12%) Workflow Management
9 7 (1.86%) Asset Management
9 7 (1.86%) ITSM
10 6 (1.59%) Contract Management
10 6 (1.59%) CRM
10 6 (1.59%) Project Management
10 6 (1.59%) SDLC
10 6 (1.59%) Validation
11 5 (1.33%) Knowledge Management
Programming Languages
1 31 (8.22%) SQL
2 10 (2.65%) C
3 6 (1.59%) PowerShell
4 5 (1.33%) JavaScript
5 4 (1.06%) C#
6 3 (0.80%) T-SQL
6 3 (0.80%) VBScript
7 2 (0.53%) Java
7 2 (0.53%) VBA
8 1 (0.27%) C++
8 1 (0.27%) PL/SQL
Qualifications
1 11 (2.92%) SC Cleared
1 11 (2.92%) Security Cleared
2 10 (2.65%) Degree
3 9 (2.39%) A+ Certification
3 9 (2.39%) ITIL Certification
3 9 (2.39%) Microsoft Certification
4 5 (1.33%) CCNA
4 5 (1.33%) Cisco Certification
5 3 (0.80%) CCENT
5 3 (0.80%) MOS
6 2 (0.53%) DBS Check
6 2 (0.53%) MCP
6 2 (0.53%) MCSA
6 2 (0.53%) MCSE
6 2 (0.53%) VTSP
7 1 (0.27%) HND
7 1 (0.27%) MCITP
7 1 (0.27%) MCTS
Quality Assurance & Compliance
1 81 (21.49%) SLA
2 7 (1.86%) QA
3 1 (0.27%) Data Quality
System Software
1 206 (54.64%) Active Directory
2 29 (7.69%) VMware Infrastructure
3 12 (3.18%) Microsoft Virtual Server
4 5 (1.33%) Hyper-V
4 5 (1.33%) VMware Workstation
5 4 (1.06%) XenApp
6 2 (0.53%) IMail Server
6 2 (0.53%) Terminal Services
6 2 (0.53%) Virtual Desktop
7 1 (0.27%) XenDesktop
Systems Management
1 25 (6.63%) SCCM
2 4 (1.06%) Systems Management Server (SMS)
3 1 (0.27%) Backup Exec
3 1 (0.27%) Jamf Pro
3 1 (0.27%) Nagios
Vendors
1 173 (45.89%) Microsoft
2 53 (14.06%) Citrix
3 36 (9.55%) VMware
4 28 (7.43%) Bomgar
5 23 (6.10%) iManage
6 22 (5.84%) Cisco
7 14 (3.71%) Apple
8 10 (2.65%) Remedy
8 10 (2.65%) SAP
9 8 (2.12%) HP
9 8 (2.12%) Polycom
9 8 (2.12%) RedPrairie
9 8 (2.12%) ServiceNow
10 6 (1.59%) Bloomberg
11 5 (1.33%) Avaya
11 5 (1.33%) LANDesk
11 5 (1.33%) Oracle
12 4 (1.06%) Reuters
13 3 (0.80%) Canon
14 2 (0.53%) FactSet
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Salary: From £22,000 to £25,000 per annum plus benefits
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