Period
to 5 July 2020

The median annual salary for a 1st Line Support Analyst was £24,000 in advertised job vacancies during the 6 months to 5 July 2020.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
UK
6 months to
5 Jul 2020
Same period 2019 Same period 2018
Rank 757 795 922
Rank change year-on-year +38 +127 -72
Permanent jobs requiring a 1st Line Support Analyst 90 323 303
As % of all permanent jobs advertised in the UK 0.11% 0.22% 0.17%
As % of the Job Titles category 0.12% 0.23% 0.18%
Number of salaries quoted 78 295 266
Median annual salary £24,000 £21,000 £21,000
Median salary % change year-on-year +14.29% - -6.67%
10th Percentile £18,500 £18,500 £17,000
90th Percentile £35,000 £26,500 £28,000
UK excluding London median annual salary £22,500 £20,500 £20,000
% change year-on-year +9.76% +2.50% -4.76%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 74,972 141,263 171,390
% of permanent IT jobs with a recognized job title 95.11% 95.89% 96.29%
Number of salaries quoted 60,327 112,784 139,236
Median annual salary £55,000 £50,000 £50,000
Median salary % change year-on-year +10.00% - +5.26%
10th Percentile £31,250 £28,250 £27,500
90th Percentile £87,500 £85,000 £80,000
UK excluding London median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - +5.88%

1st Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Analyst.

Salary trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Histogram

Salary distribution for jobs citing 1st Line Support Analyst over the 6 months to 5 July 2020.

Salary histogram for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 5 July 2020. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +47 88 £24,012 +14.34% 3
UK excluding London +61 66 £22,500 +9.76% 3
London +116 24 £27,500 +10.00%
South East +104 24 £22,500 +12.50% 1
North of England +61 14 £22,500 +9.76%
North West +103 10 £24,024 +10.46%
South West +101 9 £21,500 -
Midlands +96 9 £19,500 -1.27% 1
East of England +89 8 £26,500 +32.50% 1
West Midlands +75 5 £19,500 - 1
East Midlands +65 4 £19,500 -1.89%
Yorkshire +43 3 £20,800 +1.46%
Wales +23 2 £19,000 -5.00%
North East - 1 £22,500 -

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 5 July 2020, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.

1 56 (62.22%) Windows
2 51 (56.67%) Active Directory
3 40 (44.44%) Microsoft
4 33 (36.67%) Microsoft Office
5 32 (35.56%) Office 365
6 24 (26.67%) ITIL
7 21 (23.33%) Windows 10
8 16 (17.78%) Windows 7
9 15 (16.67%) SLA
10 12 (13.33%) Finance
10 12 (13.33%) Problem-Solving
11 10 (11.11%) Firewall
12 8 (8.89%) Service Management
13 7 (7.78%) LAN
13 7 (7.78%) Incident Management
13 7 (7.78%) Root Cause Analysis
13 7 (7.78%) ServiceNow
14 6 (6.67%) Security Cleared
14 6 (6.67%) Microsoft Excel
14 6 (6.67%) SharePoint
14 6 (6.67%) Linux
14 6 (6.67%) Citrix
14 6 (6.67%) ITSM
15 5 (5.56%) Remedy
15 5 (5.56%) Management Information System
15 5 (5.56%) Microsoft Certification
15 5 (5.56%) SSL
15 5 (5.56%) Microsoft PowerPoint
15 5 (5.56%) Degree
15 5 (5.56%) Self-Motivation

1st Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (6.67%) SharePoint
2 4 (4.44%) MS Exchange
3 2 (2.22%) Exchange Server 2010
4 1 (1.11%) Skype for Business
Applications
1 33 (36.67%) Microsoft Office
2 6 (6.67%) Microsoft Excel
3 5 (5.56%) Microsoft PowerPoint
Business Applications
1 2 (2.22%) assyst
2 1 (1.11%) Elite 3E
2 1 (1.11%) Remedy ITSM
Cloud Services
1 32 (35.56%) Office 365
2 3 (3.33%) Azure
3 2 (2.22%) Mimecast
4 1 (1.11%) Adobe Creative Cloud
4 1 (1.11%) OneDrive
4 1 (1.11%) Yammer
Communications & Networking
1 10 (11.11%) Firewall
2 7 (7.78%) LAN
3 5 (5.56%) SSL
4 4 (4.44%) Remote Desktop
4 4 (4.44%) WAN
4 4 (4.44%) Wireless
5 3 (3.33%) DNS
5 3 (3.33%) VPN
6 2 (2.22%) VoIP
7 1 (1.11%) DHCP
7 1 (1.11%) Internet
7 1 (1.11%) Skype
7 1 (1.11%) WebEx
7 1 (1.11%) Wi-Fi
7 1 (1.11%) WLAN
Database & Business Intelligence
1 2 (2.22%) Crystal Reports
1 2 (2.22%) SQL Server
2 1 (1.11%) SQL Server 2008
2 1 (1.11%) SQL Server 2012
General
1 12 (13.33%) Finance
2 4 (4.44%) Law
3 2 (2.22%) Aerospace
3 2 (2.22%) Legal
3 2 (2.22%) Public Sector
4 1 (1.11%) Housing Association
4 1 (1.11%) Retail
4 1 (1.11%) Social Housing
4 1 (1.11%) Telecoms
Miscellaneous
1 5 (5.56%) Management Information System
1 5 (5.56%) Self-Motivation
2 3 (3.33%) Data Centre
3 2 (2.22%) FMCG
4 1 (1.11%) iPhone
4 1 (1.11%) Smartphone
4 1 (1.11%) Video Conferencing
Operating Systems
1 56 (62.22%) Windows
2 21 (23.33%) Windows 10
3 16 (17.78%) Windows 7
4 6 (6.67%) Linux
5 3 (3.33%) Android
6 2 (2.22%) Windows 8
6 2 (2.22%) Windows Server 2008
6 2 (2.22%) Windows Server 2012
6 2 (2.22%) Windows XP
7 1 (1.11%) Apple iOS
7 1 (1.11%) Windows Server
Processes & Methodologies
1 24 (26.67%) ITIL
2 12 (13.33%) Problem-Solving
3 8 (8.89%) Service Management
4 7 (7.78%) Incident Management
4 7 (7.78%) Root Cause Analysis
5 6 (6.67%) ITSM
6 5 (5.56%) Multi-Factor Authentication
6 5 (5.56%) Two-Factor Authentication
7 3 (3.33%) B2B
7 3 (3.33%) Commercial Awareness
7 3 (3.33%) Decision-Making
7 3 (3.33%) Information Security
7 3 (3.33%) Information Security Management
7 3 (3.33%) ISMS
7 3 (3.33%) Line Management
7 3 (3.33%) Mentoring
7 3 (3.33%) Problem Management
7 3 (3.33%) Process Improvement
7 3 (3.33%) Security Management
8 2 (2.22%) Business Transformation
Programming Languages
1 4 (4.44%) SQL
2 2 (2.22%) C
3 1 (1.11%) C#
Qualifications
1 6 (6.67%) Security Cleared
2 5 (5.56%) Degree
2 5 (5.56%) Microsoft Certification
3 4 (4.44%) SC Cleared
4 2 (2.22%) MCITP
4 2 (2.22%) MCSE
5 1 (1.11%) ITIL Certification
Quality Assurance & Compliance
1 15 (16.67%) SLA
System Software
1 51 (56.67%) Active Directory
2 3 (3.33%) Virtual Machines
3 2 (2.22%) XenApp
4 1 (1.11%) Hyper-V
4 1 (1.11%) VMware Infrastructure
Systems Management
1 3 (3.33%) WSUS
2 2 (2.22%) SCCM
3 1 (1.11%) AirWatch
3 1 (1.11%) Jamf Pro
3 1 (1.11%) Microsoft Intune
3 1 (1.11%) ServiceCenter
Vendors
1 40 (44.44%) Microsoft
2 7 (7.78%) ServiceNow
3 6 (6.67%) Citrix
4 5 (5.56%) Remedy
5 4 (4.44%) Cisco
6 3 (3.33%) Apple
7 2 (2.22%) MobileIron
7 2 (2.22%) VMware
8 1 (1.11%) Adobe
8 1 (1.11%) Canon
8 1 (1.11%) Dell
8 1 (1.11%) HP
8 1 (1.11%) Intapp
8 1 (1.11%) Polycom
8 1 (1.11%) Xerox