Period
to 21 February 2019

The median annual salary for a 1st Line Support Analyst was £21,500 in advertised job vacancies during the 6 months to 21 February 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
UK
6 months to
21 Feb 2019
Same period 2018 Same period 2017
Rank 821 931 836
Rank change year-on-year +110 -95 -65
Permanent jobs requiring a 1st Line Support Analyst 276 270 372
As % of all permanent IT jobs advertised in the UK 0.18% 0.15% 0.21%
As % of the Job Titles category 0.19% 0.16% 0.22%
Number of salaries quoted 250 240 343
UK median annual salary £21,500 £20,750 £22,250
Median salary % change year-on-year +3.61% -6.74% +3.49%
10th Percentile £18,000 £17,000 £18,000
90th Percentile £28,750 £28,750 £30,950
UK excluding London median annual salary £20,500 £20,000 £21,000
% change year-on-year +2.50% -4.76% +2.44%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 145,071 169,822 169,826
% of permanent IT jobs with a recognized job title 95.90% 96.31% 96.55%
Number of salaries quoted 116,020 139,244 141,122
UK median annual salary £50,000 £50,000 £47,500
Median salary % change year-on-year - +5.26% +2.75%
10th Percentile £28,250 £27,500 £27,000
90th Percentile £83,750 £80,000 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +1.19%

1st Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst.

Salary trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Analyst over the 6 months to 21 February 2019.

Salary histogram for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 21 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +95 263 £21,500 +2.38% 26
UK excluding London +111 220 £20,500 +2.50% 19
South East +62 96 £22,000 +4.76% 4
North of England +81 55 £20,500 +7.89% 3
London +19 52 £27,000 +3.85% 7
North West +33 30 £21,000 +10.53% 2
Yorkshire +44 25 £20,500 +10.81% 1
Midlands +24 25 £19,500 +1.30% 5
South West +6 23 £21,000 +2.44% 2
West Midlands +28 17 £19,500 +1.30% 3
East of England +47 16 £20,000 +3.90% 5
East Midlands +37 8 £20,000 +1.27% 2
Wales +11 2 £22,000 -3.30%
Northern Ireland - 2 £17,000 -
Scotland +10 1 - -

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 21 February 2019, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.

1 170 (61.59%) Windows
2 129 (46.74%) Microsoft
3 128 (46.38%) Active Directory
4 86 (31.16%) ITIL
5 77 (27.90%) Microsoft Office
6 76 (27.54%) Windows 7
7 52 (18.84%) SQL
8 51 (18.48%) SLA
9 50 (18.12%) Problem-Solving
10 49 (17.75%) Office 365
11 46 (16.67%) Windows 10
12 36 (13.04%) VMware
13 35 (12.68%) Finance
14 30 (10.87%) Windows Server
15 29 (10.51%) Citrix
16 28 (10.14%) Firewall
17 26 (9.42%) Cisco
18 25 (9.06%) C#
19 24 (8.70%) Microsoft Certification
20 23 (8.33%) MCSE
21 22 (7.97%) TCP/IP
21 22 (7.97%) VMware Infrastructure
22 21 (7.61%) Aruba
22 21 (7.61%) Service Management
23 20 (7.25%) Cisco Certification
23 20 (7.25%) CCNA
23 20 (7.25%) ADSL
23 20 (7.25%) Windows Server 2008
24 19 (6.88%) DNS
24 19 (6.88%) Wireless

1st Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (6.16%) MS Exchange
2 3 (1.09%) IIS
2 3 (1.09%) Skype for Business
3 2 (0.72%) Exchange Server 2010
3 2 (0.72%) SharePoint
4 1 (0.36%) Blackberry Enterprise Server
4 1 (0.36%) K2 blackpearl
Applications
1 77 (27.90%) Microsoft Office
2 9 (3.26%) Microsoft Excel
3 7 (2.54%) Microsoft PowerPoint
4 1 (0.36%) MS Visio
Business Applications
1 7 (2.54%) assyst
2 2 (0.72%) Distributed Ledger
3 1 (0.36%) Dynamics AX
3 1 (0.36%) Dynamics CRM
Cloud Services
1 49 (17.75%) Office 365
2 10 (3.62%) Microsoft Azure
3 5 (1.81%) Akamai
3 5 (1.81%) IaaS
3 5 (1.81%) SaaS
4 1 (0.36%) Adobe Creative Cloud
4 1 (0.36%) G Suite
4 1 (0.36%) Google Drive
Communications & Networking
1 28 (10.14%) Firewall
2 22 (7.97%) TCP/IP
3 20 (7.25%) ADSL
4 19 (6.88%) DNS
4 19 (6.88%) Wireless
5 18 (6.52%) VoIP
6 16 (5.80%) LAN
7 15 (5.43%) 3G
7 15 (5.43%) Broadband
8 13 (4.71%) DHCP
9 8 (2.90%) Internet
9 8 (2.90%) VPN
10 7 (2.54%) Skype
10 7 (2.54%) WAN
11 6 (2.17%) SAN
11 6 (2.17%) Unified Communications
11 6 (2.17%) WLAN
12 5 (1.81%) HTTP
13 4 (1.45%) FTP
14 3 (1.09%) SSL
Database & Business Intelligence
1 13 (4.71%) SQL Server
2 5 (1.81%) Apache Cassandra
2 5 (1.81%) SQL Server 2005
2 5 (1.81%) SQL Server 2008
3 4 (1.45%) Oracle Database
4 3 (1.09%) Oracle Database 10g
5 1 (0.36%) SQL Server Reporting Services
Development Applications
1 3 (1.09%) JIRA
2 1 (0.36%) Hudson
General
1 35 (12.68%) Finance
2 14 (5.07%) Marketing
3 13 (4.71%) Retail
4 12 (4.35%) Telecoms
5 8 (2.90%) Law
6 7 (2.54%) Manufacturing
7 6 (2.17%) Electronics
8 5 (1.81%) Games
9 4 (1.45%) Advertising
9 4 (1.45%) Arabic Language
9 4 (1.45%) French Language
9 4 (1.45%) German Language
9 4 (1.45%) Italian Language
9 4 (1.45%) Polish Language
9 4 (1.45%) Russian Language
9 4 (1.45%) Spanish Language
9 4 (1.45%) Swedish Language
10 3 (1.09%) Legal
11 2 (0.72%) Dutch Language
11 2 (0.72%) Publishing
Libraries, Frameworks & Software Standards
1 2 (0.72%) CSS
1 2 (0.72%) FIX Protocol
1 2 (0.72%) HTML
1 2 (0.72%) XML
Miscellaneous
1 17 (6.16%) Data Centre
2 12 (4.35%) Management Information System
3 9 (3.26%) Analytical Skills
4 8 (2.90%) Self-Motivation
5 6 (2.17%) Driving Licence
6 4 (1.45%) Linux Command Line
7 3 (1.09%) Blackberry
7 3 (1.09%) Fintech
8 2 (0.72%) EPoS
8 2 (0.72%) Foreign Exchange (FX)
8 2 (0.72%) Internet of Things
8 2 (0.72%) iPhone
8 2 (0.72%) Robotics
9 1 (0.36%) Fat Client
9 1 (0.36%) Handset
9 1 (0.36%) Thin Client
Operating Systems
1 170 (61.59%) Windows
2 76 (27.54%) Windows 7
3 46 (16.67%) Windows 10
4 30 (10.87%) Windows Server
5 20 (7.25%) Windows Server 2008
6 16 (5.80%) Windows 8
6 16 (5.80%) Windows Server 2012
7 12 (4.35%) Linux
8 10 (3.62%) Apple iOS
9 9 (3.26%) Windows XP
10 8 (2.90%) Android
10 8 (2.90%) Windows Server 2003
11 4 (1.45%) Mac OS X
11 4 (1.45%) Unix
11 4 (1.45%) Windows 2000 Server
12 3 (1.09%) Mac OS
13 2 (0.72%) Windows Mobile
14 1 (0.36%) Windows Phone
Processes & Methodologies
1 86 (31.16%) ITIL
2 50 (18.12%) Problem-Solving
3 21 (7.61%) Service Management
4 15 (5.43%) Supplier Management
5 14 (5.07%) Time Management
6 13 (4.71%) Incident Management
7 9 (3.26%) Change Management
7 9 (3.26%) Digital Marketing
7 9 (3.26%) Problem Management
8 8 (2.90%) ITSM
9 7 (2.54%) Business Intelligence
9 7 (2.54%) CRM
9 7 (2.54%) Knowledge Management
9 7 (2.54%) Proactive Monitoring
10 6 (2.17%) B2B
10 6 (2.17%) Programme Management
10 6 (2.17%) Service Delivery
10 6 (2.17%) Statistics
11 5 (1.81%) Coaching
11 5 (1.81%) E-Commerce
Programming Languages
1 52 (18.84%) SQL
2 25 (9.06%) C#
3 6 (2.17%) VB
4 4 (1.45%) PowerShell
5 2 (0.72%) Java
6 1 (0.36%) C
6 1 (0.36%) VBScript
Qualifications
1 24 (8.70%) Microsoft Certification
2 23 (8.33%) MCSE
3 20 (7.25%) CCNA
3 20 (7.25%) Cisco Certification
4 15 (5.43%) Degree
4 15 (5.43%) MCITP
4 15 (5.43%) VMware Certified Professional (VCP)
5 10 (3.62%) SC Cleared
5 10 (3.62%) Security Cleared
6 7 (2.54%) A+ Certification
7 5 (1.81%) Network+ Certification
8 4 (1.45%) ITIL Foundation Certificate
9 3 (1.09%) ITIL Certification
9 3 (1.09%) MCSA
10 2 (0.72%) Computer Science Degree
10 2 (0.72%) MCP
11 1 (0.36%) CCENT
11 1 (0.36%) MOS
Quality Assurance & Compliance
1 51 (18.48%) SLA
2 15 (5.43%) ISO 9001
2 15 (5.43%) ISO/IEC 27001
System Software
1 128 (46.38%) Active Directory
2 22 (7.97%) VMware Infrastructure
3 5 (1.81%) Docker
4 4 (1.45%) VMware ESXi
4 4 (1.45%) vSphere
4 4 (1.45%) XenApp
5 3 (1.09%) Hyper-V
6 2 (0.72%) Terminal Server
7 1 (0.36%) Terminal Services
Systems Management
1 5 (1.81%) Kubernetes
2 3 (1.09%) Backup Exec
2 3 (1.09%) SCCM
3 2 (0.72%) WhatsUp Gold
4 1 (0.36%) DameWare
4 1 (0.36%) ServiceCenter
Vendors
1 129 (46.74%) Microsoft
2 36 (13.04%) VMware
3 29 (10.51%) Citrix
4 26 (9.42%) Cisco
5 21 (7.61%) Aruba
6 17 (6.16%) Meraki
7 15 (5.43%) Polycom
8 12 (4.35%) Borland
9 11 (3.99%) Oracle
10 8 (2.90%) Apple
10 8 (2.90%) ServiceNow
11 6 (2.17%) SAP
12 5 (1.81%) EMC
12 5 (1.81%) Fortinet
12 5 (1.81%) Huawei
13 4 (1.45%) Adobe
13 4 (1.45%) Google
13 4 (1.45%) Symantec
14 3 (1.09%) Dell
14 3 (1.09%) HP