Period
to

The median annual salary for a 1st Line Support Analyst was £24,000 in advertised job vacancies during the 6 months to 8 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
UK
6 months to
8 Aug 2022
Same period 2021 Same period 2020
Rank 1029 897 741
Rank change year-on-year -132 -156 +47
Permanent jobs requiring a 1st Line Support Analyst 198 114 52
As % of all permanent jobs advertised in the UK 0.12% 0.10% 0.080%
As % of the Job Titles category 0.13% 0.11% 0.084%
Number of salaries quoted 169 107 48
10th Percentile £19,313 £18,650 £18,675
25th Percentile £21,000 £19,750 £21,188
Median annual salary (50th Percentile) £24,000 £22,500 £26,375
Median % change year-on-year +6.67% -14.69% +25.60%
75th Percentile £27,500 £25,500 £33,750
90th Percentile £30,000 £30,000 £37,500
UK excluding London median annual salary £22,500 £22,000 £24,000
% change year-on-year +2.27% -8.33% +17.07%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,044 103,898 61,800
% of permanent IT jobs with a recognized job title 91.94% 91.14% 94.93%
Number of salaries quoted 84,149 73,476 50,466
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,500 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £90,000 £88,750
UK excluding London median annual salary £52,000 £47,500 £47,500
% change year-on-year +9.47% - +5.56%

1st Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Support Analyst.

Salary trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Histogram

Salary distribution for jobs citing 1st Line Support Analyst over the 6 months to 8 August 2022.

Salary histogram for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 8 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -140 176 £25,000 +11.11% 15
UK excluding London -63 140 £22,500 +2.27% 20
London -154 58 £26,000 -13.33%
Work from Home -181 53 £24,500 +13.95% 6
North of England -47 49 £22,500 +2.27% 4
North West -47 33 £22,500 +4.65% 1
South East -42 29 £26,500 +17.78% 4
Scotland - 22 £19,625 - 2
South West -8 20 £25,000 +13.64% 3
East of England -62 13 £24,000 +17.07% 1
Yorkshire -24 8 £22,375 +1.70% 3
North East - 8 £19,813 -
Midlands -73 7 £20,000 - 3
West Midlands -74 4 £20,000 +2.56% 1
East Midlands -14 3 £23,000 - 2

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 8 August 2022, 1st Line Support Analyst job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.

1 111 (56.06%) Windows
2 101 (51.01%) Microsoft
3 95 (47.98%) Microsoft 365
4 93 (46.97%) Active Directory
5 76 (38.38%) Social Skills
6 62 (31.31%) SLA
6 62 (31.31%) Windows 10
7 50 (25.25%) Microsoft Office
8 43 (21.72%) ITIL
9 38 (19.19%) Problem-Solving
10 35 (17.68%) Finance
10 35 (17.68%) Security Cleared
11 33 (16.67%) Management Information System
12 32 (16.16%) Service Management
13 25 (12.63%) Incident Management
14 24 (12.12%) DNS
15 20 (10.10%) Azure
16 18 (9.09%) SC Cleared
16 18 (9.09%) Time Management
17 16 (8.08%) ITSM
17 16 (8.08%) HP
17 16 (8.08%) Analytical Skills
18 15 (7.58%) Major Incident Management
19 14 (7.07%) Cisco
19 14 (7.07%) LAN
19 14 (7.07%) WAN
19 14 (7.07%) DHCP
19 14 (7.07%) Service Delivery
20 13 (6.57%) Azure Active Directory
21 12 (6.06%) Windows Server

1st Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (5.05%) CMS
1 10 (5.05%) SharePoint
1 10 (5.05%) WordPress
2 7 (3.54%) MS Exchange
3 6 (3.03%) Skype for Business
4 2 (1.01%) Exchange Server 2010
5 1 (0.51%) IIS
Applications
1 50 (25.25%) Microsoft Office
2 8 (4.04%) Microsoft Excel
3 5 (2.53%) Microsoft PowerPoint
Business Applications
1 2 (1.01%) Dynamics CRM
Cloud Services
1 95 (47.98%) Microsoft 365
2 20 (10.10%) Azure
3 13 (6.57%) Azure Active Directory
4 10 (5.05%) Google Analytics
5 8 (4.04%) OneDrive
6 5 (2.53%) SaaS
7 4 (2.02%) Adobe Creative Cloud
7 4 (2.02%) Power Automate
8 3 (1.52%) Dynamics 365
9 2 (1.01%) Cloud Computing
9 2 (1.01%) Mimecast
Communications & Networking
1 24 (12.12%) DNS
2 14 (7.07%) DHCP
2 14 (7.07%) LAN
2 14 (7.07%) WAN
3 12 (6.06%) TCP/IP
4 10 (5.05%) VPN
5 9 (4.55%) VoIP
6 6 (3.03%) Skype
7 4 (2.02%) Internet
7 4 (2.02%) IP Telephony
8 3 (1.52%) Firewall
9 2 (1.01%) Network Security
10 1 (0.51%) Broadband
10 1 (0.51%) Remote Desktop
10 1 (0.51%) Unified Communications
10 1 (0.51%) WLAN
Database & Business Intelligence
1 2 (1.01%) Oracle Database
Development Applications
1 7 (3.54%) JIRA
General
1 76 (38.38%) Social Skills
2 35 (17.68%) Finance
3 16 (8.08%) Analytical Skills
4 9 (4.55%) Law
4 9 (4.55%) Retail
5 8 (4.04%) Organisational Skills
5 8 (4.04%) Telecoms
6 5 (2.53%) Military
7 4 (2.02%) Games
7 4 (2.02%) Legal
7 4 (2.02%) Public Sector
8 3 (1.52%) Advertising
8 3 (1.52%) Billing
8 3 (1.52%) Digital Economy
8 3 (1.52%) Manufacturing
9 2 (1.01%) Documentation Skills
10 1 (0.51%) Automotive
10 1 (0.51%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 12 (6.06%) HTML
2 10 (5.05%) CSS
3 1 (0.51%) Flash
3 1 (0.51%) XMPP
Miscellaneous
1 33 (16.67%) Management Information System
2 11 (5.56%) iPhone
3 10 (5.05%) Self-Motivation
4 5 (2.53%) Smartphone
5 4 (2.02%) CCTV
6 3 (1.52%) Driving Licence
7 2 (1.01%) User Experience
7 2 (1.01%) Video Conferencing
8 1 (0.51%) Public Cloud
8 1 (0.51%) Wiki
Operating Systems
1 111 (56.06%) Windows
2 62 (31.31%) Windows 10
3 12 (6.06%) Windows Server
4 8 (4.04%) Windows Server 2019
5 7 (3.54%) Mac OS
5 7 (3.54%) Windows Server 2016
6 6 (3.03%) Windows Server 2012
7 5 (2.53%) Windows 7
8 1 (0.51%) Android
8 1 (0.51%) Apple iOS
Processes & Methodologies
1 43 (21.72%) ITIL
2 38 (19.19%) Problem-Solving
3 32 (16.16%) Service Management
4 25 (12.63%) Incident Management
5 18 (9.09%) Time Management
6 16 (8.08%) ITSM
7 15 (7.58%) Major Incident Management
8 14 (7.07%) Service Delivery
9 12 (6.06%) Active Listening
9 12 (6.06%) Customer Requirements
10 11 (5.56%) Creative Thinking
10 11 (5.56%) CRM
11 10 (5.05%) Analytics
11 10 (5.05%) Cross-Browser Testing
12 8 (4.04%) Asset Management
13 7 (3.54%) Computer Science
13 7 (3.54%) Investment Management
13 7 (3.54%) Line Management
14 6 (3.03%) Case Management
14 6 (3.03%) Logistics
Programming Languages
1 10 (5.05%) JavaScript
1 10 (5.05%) PHP
1 10 (5.05%) SQL
2 3 (1.52%) C
Qualifications
1 35 (17.68%) Security Cleared
2 18 (9.09%) SC Cleared
3 10 (5.05%) A+ Certification
4 9 (4.55%) Degree
5 8 (4.04%) Network+ Certification
6 6 (3.03%) HNC
6 6 (3.03%) Microsoft Certification
7 5 (2.53%) BPSS Clearance
8 4 (2.02%) HND
9 3 (1.52%) MCP
9 3 (1.52%) MOS
10 2 (1.01%) MCSE
10 2 (1.01%) Server+ Certification
11 1 (0.51%) CCNA
11 1 (0.51%) Cisco Certification
11 1 (0.51%) DV Cleared
11 1 (0.51%) ITIL Foundation Certificate
11 1 (0.51%) MCSA
Quality Assurance & Compliance
1 62 (31.31%) SLA
2 9 (4.55%) GDPR
3 1 (0.51%) ISO/IEC 27001
System Software
1 93 (46.97%) Active Directory
2 2 (1.01%) XenApp
3 1 (0.51%) VMware Infrastructure
Systems Management
1 12 (6.06%) SCCM
2 10 (5.05%) Microsoft Intune
Vendors
1 101 (51.01%) Microsoft
2 16 (8.08%) HP
3 14 (7.07%) Cisco
4 10 (5.05%) Google
5 9 (4.55%) Citrix
6 7 (3.54%) Remedy
7 5 (2.53%) Salesforce.com
7 5 (2.53%) ServiceNow
8 4 (2.02%) Adobe
9 2 (1.01%) iManage
9 2 (1.01%) Oracle
10 1 (0.51%) Apple
10 1 (0.51%) Dell
10 1 (0.51%) Forcepoint
10 1 (0.51%) Ivanti
10 1 (0.51%) Palo Alto
10 1 (0.51%) Sophos
10 1 (0.51%) VMware