Period
to 26 July 2017

The median annual salary for a 1st Line Support Analyst was £22,500 in advertised job vacancies during the 6 months to 26 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
UK
6 months to
26 Jul 2017
Same period 2016 Same period 2015
Rank 826 744 793
Rank change year-on-year -82 +49 +36
Permanent jobs requiring a 1st Line Support Analyst 364 578 560
As % of all permanent IT jobs advertised in the UK 0.20% 0.29% 0.25%
As % of the Job Titles category 0.21% 0.30% 0.26%
Number of salaries quoted 313 520 516
UK median annual salary £22,500 £22,500 £21,500
Median salary % change year-on-year - +4.65% -
10th Percentile £18,050 £17,613 £17,250
90th Percentile £27,250 £30,000 £27,500
UK excluding London median annual salary £21,000 £20,500 £20,500
% change year-on-year +2.44% - -

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 170529 194747 213359
As % of all permanent IT job vacancies advertised in the UK 95.98% 96.49% 96.54%
Number of salaries quoted 138650 163674 174935
UK median annual salary £47,500 £47,500 £45,000
Median salary % change year-on-year - +5.56% -
10th Percentile £27,500 £26,500 £26,250
90th Percentile £77,500 £76,250 £75,000
UK excluding London median annual salary £42,500 £42,500 £40,000
% change year-on-year - +6.25% -

1st Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst.

Salary trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Analyst over the 6 months to 26 July 2017.

Salary histogram for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 15 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 26 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -106 342 £22,500 - 17
UK excluding London -5 254 £21,000 +2.44% 12
London -51 98 £25,000 +8.70% 5
South East +14 91 £22,500 +4.65% 5
North of England -6 56 £19,250 -3.75% 3
Midlands +27 36 £20,500 -0.97% 2
East of England +8 32 £22,000 +10.00% 2
South West +6 29 £19,000 -7.32%
North West -26 26 £19,500 -4.88% 1
East Midlands +35 20 £21,000 +1.20% 1
Yorkshire -13 17 £21,000 +10.53% 2
West Midlands +25 16 £20,500 -0.97% 1
North East +33 13 £18,500 -5.13%
Wales +5 6 £23,000 +24.32%
Scotland - 4 £22,500 -

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 July 2017, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Analyst in the job title.

1 211 (57.97%) Windows
2 181 (49.73%) Active Directory
3 158 (43.41%) Microsoft
4 123 (33.79%) Microsoft Office
5 110 (30.22%) ITIL
6 91 (25.00%) Windows 7
7 87 (23.90%) SLA
8 51 (14.01%) Windows Server
9 46 (12.64%) Citrix
10 39 (10.71%) MS Exchange
10 39 (10.71%) Office 365
11 37 (10.16%) SQL
12 35 (9.62%) VMware
13 32 (8.79%) Windows XP
13 32 (8.79%) TCP/IP
13 32 (8.79%) Analytical Skills
13 32 (8.79%) Windows 10
14 31 (8.52%) Finance
15 28 (7.69%) DNS
16 26 (7.14%) VMware Infrastructure
17 25 (6.87%) WAN
18 21 (5.77%) Law
19 20 (5.49%) Time Management
19 20 (5.49%) Firewall
20 19 (5.22%) Internet
20 19 (5.22%) Microsoft Excel
20 19 (5.22%) Retail
21 18 (4.95%) Windows Server 2008
21 18 (4.95%) LAN
22 17 (4.67%) DHCP

1st Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (10.71%) MS Exchange
2 10 (2.75%) Exchange Server 2010
3 9 (2.47%) Blackberry Enterprise Server
3 9 (2.47%) Exchange Server 2013
4 7 (1.92%) SharePoint
5 5 (1.37%) Skype for Business
6 3 (0.82%) IBM Notes
6 3 (0.82%) WebLogic
7 2 (0.55%) IIS
7 2 (0.55%) JBoss
7 2 (0.55%) Tomcat
8 1 (0.27%) CMS
Applications
1 123 (33.79%) Microsoft Office
2 19 (5.22%) Microsoft Excel
3 10 (2.75%) Microsoft PowerPoint
4 4 (1.10%) MS Visio
5 1 (0.27%) Adobe Creative Suite
Business Applications
1 3 (0.82%) Payment Gateway
2 1 (0.27%) Dynamics CRM
2 1 (0.27%) thinkFolio
2 1 (0.27%) Unit4 Business World
Cloud Services
1 39 (10.71%) Office 365
2 7 (1.92%) SaaS
3 5 (1.37%) Amazon AWS
4 3 (0.82%) Microsoft Azure
5 2 (0.55%) Cloud Computing
5 2 (0.55%) G Suite
6 1 (0.27%) Mimecast
Communications & Networking
1 32 (8.79%) TCP/IP
2 28 (7.69%) DNS
3 25 (6.87%) WAN
4 20 (5.49%) Firewall
5 19 (5.22%) Internet
6 18 (4.95%) LAN
7 17 (4.67%) DHCP
8 16 (4.40%) VPN
9 9 (2.47%) VoIP
10 8 (2.20%) VLAN
11 5 (1.37%) Intranet
12 3 (0.82%) Network Security
12 3 (0.82%) Remote Desktop
12 3 (0.82%) Wireless
13 2 (0.55%) Cisco IOS
13 2 (0.55%) IP Telephony
13 2 (0.55%) Softphone
14 1 (0.27%) ADSL
14 1 (0.27%) DSL
14 1 (0.27%) Skype
Database & Business Intelligence
1 7 (1.92%) Oracle Database
2 6 (1.65%) Data Warehouse
2 6 (1.65%) SQL Server
3 4 (1.10%) MongoDB
4 3 (0.82%) Crystal Reports
4 3 (0.82%) SQL Server Integration Services
4 3 (0.82%) SQL Server Reporting Services
5 1 (0.27%) Blockchain
5 1 (0.27%) Electronic Patient Records
5 1 (0.27%) MS Access
Development Applications
1 1 (0.27%) JIRA
General
1 31 (8.52%) Finance
2 21 (5.77%) Law
3 19 (5.22%) Retail
4 17 (4.67%) German Language
5 16 (4.40%) French Language
6 13 (3.57%) Banking
7 12 (3.30%) Legal
7 12 (3.30%) Polish Language
7 12 (3.30%) Spanish Language
8 11 (3.02%) Telecoms
9 9 (2.47%) Marketing
10 8 (2.20%) Billing
10 8 (2.20%) Portuguese Language
10 8 (2.20%) Turkish Language
11 7 (1.92%) Italian Language
12 5 (1.37%) Dutch Language
13 4 (1.10%) Front Office
13 4 (1.10%) Manufacturing
14 3 (0.82%) Advertising
15 2 (0.55%) Electronics
Libraries, Frameworks & Software Standards
1 4 (1.10%) CSS
1 4 (1.10%) HTML
1 4 (1.10%) Web Services
2 3 (0.82%) .NET
3 2 (0.55%) ebXML
3 2 (0.55%) J2EE
Miscellaneous
1 32 (8.79%) Analytical Skills
2 14 (3.85%) Driving Licence
3 13 (3.57%) Blackberry
3 13 (3.57%) Management Information System
4 11 (3.02%) Computer Science
5 9 (2.47%) iPhone
6 7 (1.92%) Smartphone
7 5 (1.37%) EPoS
7 5 (1.37%) iPad
8 3 (0.82%) Linux Command Line
9 2 (0.55%) Life Science
10 1 (0.27%) AS400
10 1 (0.27%) Derivative
10 1 (0.27%) Digital Currency
10 1 (0.27%) Fat Client
10 1 (0.27%) Interest Rate Derivative
10 1 (0.27%) NHS
10 1 (0.27%) RSA SecurID
10 1 (0.27%) Thin Client
10 1 (0.27%) Video Conferencing
Operating Systems
1 211 (57.97%) Windows
2 91 (25.00%) Windows 7
3 51 (14.01%) Windows Server
4 32 (8.79%) Windows 10
4 32 (8.79%) Windows XP
5 18 (4.95%) Windows Server 2008
6 17 (4.67%) Windows 8
7 12 (3.30%) Windows Server 2012
8 6 (1.65%) Windows Vista
9 5 (1.37%) Android
10 4 (1.10%) Windows Server 2003
11 3 (0.82%) Linux
11 3 (0.82%) Mac OS
12 2 (0.55%) Mac OS X
12 2 (0.55%) Unix
13 1 (0.27%) Apple iOS
13 1 (0.27%) Windows 2000
13 1 (0.27%) Windows Phone
Processes & Methodologies
1 110 (30.22%) ITIL
2 20 (5.49%) Time Management
3 17 (4.67%) Service Management
3 17 (4.67%) Statistics
4 12 (3.30%) Service Delivery
5 9 (2.47%) Asset Management
5 9 (2.47%) Knowledge Management
6 8 (2.20%) Data Management
6 8 (2.20%) Incident Management
6 8 (2.20%) Mobile Device Management
7 7 (1.92%) Kalman Filter
7 7 (1.92%) Workload Management
8 6 (1.65%) Contract Management
8 6 (1.65%) Project Management
8 6 (1.65%) SDLC
9 5 (1.37%) Business Intelligence
9 5 (1.37%) Root Cause Analysis
9 5 (1.37%) Service Desk Management
10 4 (1.10%) Continuous Improvement
10 4 (1.10%) Network Monitoring
Programming Languages
1 37 (10.16%) SQL
2 8 (2.20%) PowerShell
3 5 (1.37%) C
4 4 (1.10%) Bash Shell
5 3 (0.82%) Java
5 3 (0.82%) Uniface
6 2 (0.55%) VBA
7 1 (0.27%) C#
7 1 (0.27%) C++
7 1 (0.27%) JavaScript
7 1 (0.27%) PL/SQL
Qualifications
1 17 (4.67%) Degree
2 13 (3.57%) Microsoft Certification
3 12 (3.30%) A+ Certification
4 8 (2.20%) SC Cleared
4 8 (2.20%) Security Cleared
5 7 (1.92%) ITIL Certification
5 7 (1.92%) MCSE
6 5 (1.37%) CCENT
7 4 (1.10%) CCNA
7 4 (1.10%) Cisco Certification
7 4 (1.10%) Computer Science Degree
7 4 (1.10%) MCP
7 4 (1.10%) MCSA
8 3 (0.82%) Master's Degree
9 2 (0.55%) CCAA
9 2 (0.55%) Citrix Certification
9 2 (0.55%) DV Cleared
9 2 (0.55%) MOS
9 2 (0.55%) VTSP
10 1 (0.27%) MCITP
Quality Assurance & Compliance
1 87 (23.90%) SLA
2 8 (2.20%) QA
3 2 (0.55%) ISO/IEC 20000
4 1 (0.27%) Data Quality
System Software
1 181 (49.73%) Active Directory
2 26 (7.14%) VMware Infrastructure
3 12 (3.30%) VMware Workstation
4 9 (2.47%) Hyper-V
5 3 (0.82%) Microsoft Virtual Server
5 3 (0.82%) Virtual Desktop
6 2 (0.55%) Terminal Services
6 2 (0.55%) XenApp
Systems Management
1 6 (1.65%) SCCM
2 2 (0.55%) Systems Management Server (SMS)
3 1 (0.27%) Jamf Pro
Vendors
1 158 (43.41%) Microsoft
2 46 (12.64%) Citrix
3 35 (9.62%) VMware
4 17 (4.67%) Apple
4 17 (4.67%) Bomgar
5 15 (4.12%) iManage
6 12 (3.30%) Oracle
7 11 (3.02%) Cisco
8 6 (1.65%) Bloomberg
8 6 (1.65%) HP
8 6 (1.65%) ServiceNow
9 5 (1.37%) Reuters
10 4 (1.10%) Remedy
11 3 (0.82%) Avaya
11 3 (0.82%) Canon
11 3 (0.82%) Dell
11 3 (0.82%) Lotus
11 3 (0.82%) SAP
12 2 (0.55%) Google
12 2 (0.55%) LANDesk
Henley-In-Arden, West Midlands (County)
Big Red Recruitment
Salary: £18000 - £25000 per annum + pension + healthcare
Posted: 10 hours ago
Southampton, Hampshire
The People Network
Salary: £17000 - £20000 per annum
Posted: Yesterday
Slough, Berkshire
Logic Engagements Ltd
Salary: £20000 - £22000 per annum + Pension + free parking
Posted: 9 hours ago
Teddington, Middlesex
NPL
Salary: Competitive
Posted: 2 days ago
Southampton, Hampshire
Latcom Ltd
Salary: From £18,000 to £20,000 per annum
Posted: Yesterday
Ipswich, Suffolk
HAYS INFORMATION TECHNOLOGY
Salary: £15000.00 - £18000.00 per annum
Posted: 6 days ago
London
Resource Solutions - Visa
Posted: 4 hours ago
Castleford, West Yorkshire
Searchability
Salary: £14000 - £16000 per annum
Posted: 5 days ago
Reading
Hays West And Wales
Salary: £18000.00 - £24000.00 per annum + Benefits
Posted: 9 days ago
Northampton, Northamptonshire
Lorien Resourcing
Salary: £17000 - £20000 per annum
Posted: 6 days ago
London
Recruitment Genius Ltd
Salary: £19000 - £25000 per annum
Posted: 13 days ago
Sheffield
Hays Specialist Recruitment
Salary: £18000.00 - £20000.00 per annum
Posted: 16 days ago
City of London
Energon Global
Salary: £25000.00 - £35000 per annum + bonus + benefits
Posted: 16 days ago
London
Client Server
Salary: £25k to £29k + benefits
Posted: 13 days ago
Warrington
greywood
Salary: £18000 - £21000 per annum + bens
Posted: 19 days ago