First Line Support Analyst
UK
The median First Line Support Analyst salary in the UK is £27,000 per year, according to job vacancies posted during the 6 months leading to 28 May 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 28 May 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 610 | 796 | 861 |
| Rank change year-on-year | +186 | +65 | +146 |
| Permanent jobs requiring a 1st Line Support Analyst | 101 | 114 | 103 |
| As % of all permanent jobs advertised in the UK | 0.18% | 0.11% | 0.11% |
| As % of the Job Titles category | 0.20% | 0.12% | 0.12% |
| Number of salaries quoted | 80 | 110 | 95 |
| 10th Percentile | £22,425 | £21,000 | £20,850 |
| 25th Percentile | £24,406 | £23,000 | £22,313 |
| Median annual salary (50th Percentile) | £27,000 | £25,500 | £26,000 |
| Median % change year-on-year | +5.88% | -1.92% | +4.79% |
| 75th Percentile | £30,000 | £29,250 | £28,750 |
| 90th Percentile | £40,250 | £35,250 | £35,000 |
| UK excluding London median annual salary | £26,500 | £24,500 | £25,000 |
| % change year-on-year | +8.16% | -2.00% | +10.50% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 49,435 | 96,820 | 89,564 |
| % of permanent jobs with a recognized job title | 90.41% | 94.78% | 91.46% |
| Number of salaries quoted | 25,727 | 69,155 | 56,824 |
| 10th Percentile | £28,822 | £28,500 | £32,500 |
| 25th Percentile | £41,000 | £38,500 | £45,000 |
| Median annual salary (50th Percentile) | £55,000 | £52,500 | £60,000 |
| Median % change year-on-year | +4.76% | -12.50% | - |
| 75th Percentile | £73,750 | £70,000 | £80,000 |
| 90th Percentile | £96,250 | £90,000 | £100,000 |
| UK excluding London median annual salary | £51,399 | £50,000 | £53,500 |
| % change year-on-year | +2.80% | -6.54% | +6.63% |
1st Line Support Analyst
Job Vacancy Trend
Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised.
1st Line Support Analyst
Salary Trend
3-month moving average salary quoted in jobs citing 1st Line Support Analyst.
1st Line Support Analyst
Salary Histogram
Salary distribution for jobs citing 1st Line Support Analyst over the 6 months to 28 May 2025.
1st Line Support Analyst
Top 13 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 28 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +147 | 100 | £27,000 | +5.88% | 11 |
| UK excluding London | +203 | 92 | £26,500 | +8.16% | 10 |
| North of England | +44 | 30 | £27,000 | +12.50% | 2 |
| Work from Home | +131 | 27 | £28,000 | -8.94% | 3 |
| East of England | +58 | 22 | £26,250 | +11.70% | 1 |
| Midlands | +76 | 19 | £29,000 | +10.48% | 3 |
| South East | +66 | 17 | £26,500 | +3.92% | 4 |
| Yorkshire | +60 | 15 | £28,000 | +14.29% | 2 |
| North West | +7 | 15 | £22,850 | +8.81% | |
| East Midlands | +47 | 10 | £32,250 | +24.04% | 2 |
| West Midlands | +72 | 9 | £29,000 | +9.43% | 1 |
| London | +97 | 8 | £42,500 | +30.77% | 2 |
| South West | +119 | 4 | £25,250 | +1.00% |
1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 28 May 2025, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.
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1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: