First Line Support Analyst
UK
The median First Line Support Analyst salary in the UK is £26,000 per year, according to job vacancies posted during the 6 months leading to 15 March 2025.
The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.
| 6 months to 15 Mar 2025 |
Same period 2024 | Same period 2023 | |
|---|---|---|---|
| Rank | 656 | 770 | 875 |
| Rank change year-on-year | +114 | +105 | +99 |
| Permanent jobs requiring a 1st Line Support Analyst | 55 | 91 | 137 |
| As % of all permanent jobs advertised in the UK | 0.10% | 0.10% | 0.12% |
| As % of the Job Titles category | 0.11% | 0.11% | 0.13% |
| Number of salaries quoted | 45 | 88 | 128 |
| 10th Percentile | £22,425 | £21,000 | £21,250 |
| 25th Percentile | £24,125 | £22,000 | £22,250 |
| Median annual salary (50th Percentile) | £26,000 | £24,000 | £25,000 |
| Median % change year-on-year | +8.33% | -4.00% | - |
| 75th Percentile | £30,000 | £28,750 | £30,063 |
| 90th Percentile | £40,550 | £33,750 | £39,500 |
| UK excluding London median annual salary | £26,000 | £24,000 | £25,000 |
| % change year-on-year | +8.33% | -4.00% | +8.70% |
All Permanent IT Job Vacancies
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 49,274 | 82,839 | 103,188 |
| % of permanent jobs with a recognized job title | 90.65% | 94.75% | 92.90% |
| Number of salaries quoted | 26,487 | 61,385 | 64,359 |
| 10th Percentile | £32,000 | £28,500 | £32,750 |
| 25th Percentile | £43,990 | £38,750 | £45,000 |
| Median annual salary (50th Percentile) | £58,000 | £55,000 | £60,000 |
| Median % change year-on-year | +5.45% | -8.33% | - |
| 75th Percentile | £77,250 | £72,500 | £82,500 |
| 90th Percentile | £97,500 | £91,934 | £100,000 |
| UK excluding London median annual salary | £52,600 | £50,000 | £52,500 |
| % change year-on-year | +5.20% | -4.76% | +5.00% |
1st Line Support Analyst
Job Vacancy Trend
Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised.
1st Line Support Analyst
Salary Trend
3-month moving average salary quoted in jobs citing 1st Line Support Analyst.
1st Line Support Analyst
Salary Histogram
Salary distribution for jobs citing 1st Line Support Analyst over the 6 months to 15 March 2025.
1st Line Support Analyst
Top 13 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 15 March 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +92 | 53 | £26,000 | +8.33% | 9 |
| UK excluding London | +123 | 45 | £26,000 | +8.33% | 9 |
| North of England | +65 | 16 | £28,000 | +19.15% | 2 |
| East of England | +36 | 15 | £26,000 | +10.64% | 2 |
| Work from Home | +123 | 11 | £30,000 | +13.21% | 3 |
| Yorkshire | +65 | 8 | £28,000 | +23.76% | 2 |
| London | +62 | 8 | £42,500 | +30.77% | 1 |
| North West | +30 | 8 | £27,250 | +6.86% | |
| Midlands | +51 | 6 | £26,000 | -1.89% | 2 |
| East Midlands | +40 | 5 | £26,000 | - | 1 |
| South West | +84 | 4 | £25,250 | +14.77% | 1 |
| South East | +50 | 4 | £22,500 | -6.25% | 2 |
| West Midlands | +11 | 1 | £25,500 | -5.56% | 1 |
1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 15 March 2025, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.
|
|
1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories: