Period
to 17 December 2018

The median annual salary for a 1st Line Support Analyst was £22,000 in advertised job vacancies during the 6 months to 17 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
UK
6 months to
17 Dec 2018
Same period 2017 Same period 2016
Rank 816 939 810
Rank change year-on-year +123 -129 -9
Permanent jobs requiring a 1st Line Support Analyst 338 279 440
As % of all permanent IT jobs advertised in the UK 0.21% 0.16% 0.24%
As % of the Job Titles category 0.22% 0.16% 0.25%
Number of salaries quoted 294 234 396
UK median annual salary £22,000 £21,000 £22,500
Median salary % change year-on-year +4.76% -6.67% +4.65%
10th Percentile £18,500 £17,288 £18,000
90th Percentile £28,750 £28,735 £30,000
UK excluding London median annual salary £21,250 £20,000 £21,125
% change year-on-year +6.25% -5.33% +3.05%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 152,666 171,146 177,519
% of permanent IT jobs with a recognized job title 95.84% 96.05% 96.59%
Number of salaries quoted 122,303 137,777 148,225
UK median annual salary £50,000 £49,000 £47,500
Median salary % change year-on-year +2.04% +3.16% +4.40%
10th Percentile £27,750 £27,500 £27,000
90th Percentile £82,500 £78,750 £77,500
UK excluding London median annual salary £45,000 £42,500 £42,500
% change year-on-year +5.88% - +2.41%

1st Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst.

Salary trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Analyst over the 6 months to 17 December 2018.

Salary histogram for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 17 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +118 313 £22,000 +4.76% 26
UK excluding London +102 250 £21,250 +6.25% 19
South East +57 104 £22,750 +8.33% 10
London +56 78 £25,500 -1.92% 8
North of England +71 70 £20,500 +7.89% 1
North West +49 46 £22,000 +15.79%
East of England +26 27 £20,000 -2.44% 5
Yorkshire +50 24 £20,000 +5.26% 1
South West +21 22 £20,000 -16.67% 1
Midlands +12 16 £19,500 +1.30% 1
Wales +15 10 £22,000 -3.30% 1
West Midlands +26 8 £19,500 +0.65% 1
East Midlands +23 8 £20,098 +8.64%
Scotland -8 1 - -

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 17 December 2018, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.

1 219 (64.79%) Windows
2 169 (50.00%) Active Directory
3 148 (43.79%) Microsoft
4 98 (28.99%) ITIL
5 88 (26.04%) Microsoft Office
6 81 (23.96%) Windows 7
7 70 (20.71%) SLA
8 62 (18.34%) Office 365
9 59 (17.46%) Problem-Solving
10 53 (15.68%) Windows 10
11 47 (13.91%) SQL
12 39 (11.54%) Windows Server
13 32 (9.47%) Finance
14 28 (8.28%) Service Management
15 26 (7.69%) Microsoft Certification
16 25 (7.40%) Citrix
16 25 (7.40%) Linux
17 23 (6.80%) VMware
18 21 (6.21%) MCSE
18 21 (6.21%) Cisco
19 20 (5.92%) Retail
19 20 (5.92%) Windows Server 2008
19 20 (5.92%) Windows Server 2012
20 18 (5.33%) VMware Infrastructure
20 18 (5.33%) MS Exchange
20 18 (5.33%) Firewall
21 17 (5.03%) Management Information System
21 17 (5.03%) Cisco Certification
21 17 (5.03%) CCNA
22 16 (4.73%) Marketing

1st Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (5.33%) MS Exchange
2 7 (2.07%) SharePoint
3 4 (1.18%) Exchange Server 2010
3 4 (1.18%) Skype for Business
4 3 (0.89%) SharePoint 2013
5 2 (0.59%) IIS
6 1 (0.30%) Blackberry Enterprise Server
6 1 (0.30%) K2 blackpearl
Applications
1 88 (26.04%) Microsoft Office
2 6 (1.78%) Microsoft Excel
3 5 (1.48%) Microsoft PowerPoint
4 1 (0.30%) MS Visio
Business Applications
1 10 (2.96%) assyst
2 3 (0.89%) Dynamics AX
3 1 (0.30%) NetSuite
Cloud Services
1 62 (18.34%) Office 365
2 12 (3.55%) Microsoft Azure
3 3 (0.89%) Akamai
3 3 (0.89%) IaaS
3 3 (0.89%) SaaS
4 1 (0.30%) Adobe Creative Cloud
4 1 (0.30%) Dynamics 365
4 1 (0.30%) G Suite
4 1 (0.30%) Google Drive
4 1 (0.30%) Oracle CX
Communications & Networking
1 18 (5.33%) Firewall
2 15 (4.44%) TCP/IP
3 14 (4.14%) ADSL
3 14 (4.14%) VoIP
3 14 (4.14%) Wireless
4 11 (3.25%) DNS
5 9 (2.66%) 3G
5 9 (2.66%) Broadband
5 9 (2.66%) FTP
6 8 (2.37%) LAN
7 7 (2.07%) HTTP
7 7 (2.07%) Skype
8 6 (1.78%) DHCP
8 6 (1.78%) Unified Communications
8 6 (1.78%) WAN
9 5 (1.48%) VPN
10 4 (1.18%) SSL
11 3 (0.89%) Internet
12 2 (0.59%) SAN
12 2 (0.59%) WLAN
Database & Business Intelligence
1 12 (3.55%) SQL Server
2 7 (2.07%) SQL Server 2005
2 7 (2.07%) SQL Server 2008
3 3 (0.89%) Apache Cassandra
4 2 (0.59%) SQL Server Reporting Services
Development Applications
1 3 (0.89%) JIRA
2 1 (0.30%) Hudson
General
1 32 (9.47%) Finance
2 20 (5.92%) Retail
3 16 (4.73%) Marketing
4 15 (4.44%) Telecoms
5 11 (3.25%) Manufacturing
6 9 (2.66%) Games
7 7 (2.07%) Electronics
8 6 (1.78%) Automotive
9 5 (1.48%) Advertising
10 4 (1.18%) Arabic Language
10 4 (1.18%) French Language
10 4 (1.18%) German Language
10 4 (1.18%) Italian Language
10 4 (1.18%) Law
10 4 (1.18%) Polish Language
10 4 (1.18%) Publishing
10 4 (1.18%) Russian Language
10 4 (1.18%) Spanish Language
10 4 (1.18%) Swedish Language
11 3 (0.89%) Legal
Libraries, Frameworks & Software Standards
1 8 (2.37%) CSS
1 8 (2.37%) HTML
1 8 (2.37%) XML
Miscellaneous
1 17 (5.03%) Management Information System
2 16 (4.73%) Analytical Skills
3 15 (4.44%) Self-Motivation
4 9 (2.66%) Data Centre
5 7 (2.07%) Blackberry
6 6 (1.78%) Linux Command Line
7 4 (1.18%) Fat Client
7 4 (1.18%) iPhone
7 4 (1.18%) Thin Client
8 3 (0.89%) Digital Media
8 3 (0.89%) Driving Licence
8 3 (0.89%) Fintech
9 2 (0.59%) EPoS
9 2 (0.59%) Life Science
9 2 (0.59%) Social Media
10 1 (0.30%) Handset
10 1 (0.30%) iPad
10 1 (0.30%) Mobile App
Operating Systems
1 219 (64.79%) Windows
2 81 (23.96%) Windows 7
3 53 (15.68%) Windows 10
4 39 (11.54%) Windows Server
5 25 (7.40%) Linux
6 20 (5.92%) Windows Server 2008
6 20 (5.92%) Windows Server 2012
7 15 (4.44%) Windows 8
8 10 (2.96%) Apple iOS
9 9 (2.66%) Android
10 8 (2.37%) Mac OS
11 5 (1.48%) Windows Server 2003
11 5 (1.48%) Windows XP
12 4 (1.18%) Windows 2000 Server
13 3 (0.89%) Unix
14 2 (0.59%) Mac OS X
14 2 (0.59%) Windows Mobile
15 1 (0.30%) Windows Phone
Processes & Methodologies
1 98 (28.99%) ITIL
2 59 (17.46%) Problem-Solving
3 28 (8.28%) Service Management
4 14 (4.14%) Problem Management
5 13 (3.85%) Incident Management
5 13 (3.85%) Service Delivery
6 12 (3.55%) Time Management
7 11 (3.25%) Digital Marketing
7 11 (3.25%) ITSM
8 10 (2.96%) Business Intelligence
8 10 (2.96%) CRM
9 9 (2.66%) Change Management
9 9 (2.66%) Supplier Management
10 8 (2.37%) Information Security
11 7 (2.07%) Programme Management
12 6 (1.78%) Agile Software Development
12 6 (1.78%) E-Commerce
12 6 (1.78%) Statistics
13 5 (1.48%) Asset Management
13 5 (1.48%) Knowledge Management
Programming Languages
1 47 (13.91%) SQL
2 12 (3.55%) C#
3 8 (2.37%) Java
4 5 (1.48%) PowerShell
5 3 (0.89%) VB
5 3 (0.89%) VBScript
6 2 (0.59%) C
Qualifications
1 26 (7.69%) Microsoft Certification
2 21 (6.21%) MCSE
3 17 (5.03%) CCNA
3 17 (5.03%) Cisco Certification
4 12 (3.55%) Degree
5 9 (2.66%) MCITP
5 9 (2.66%) VMware Certified Professional (VCP)
6 7 (2.07%) A+ Certification
7 6 (1.78%) ITIL Certification
8 5 (1.48%) Network+ Certification
8 5 (1.48%) SC Cleared
8 5 (1.48%) Security Cleared
9 3 (0.89%) MCP
10 2 (0.59%) MCDST
11 1 (0.30%) Computer Science Degree
11 1 (0.30%) HND
11 1 (0.30%) ITIL Foundation Certificate
11 1 (0.30%) MCSA
11 1 (0.30%) MOS
Quality Assurance & Compliance
1 70 (20.71%) SLA
2 10 (2.96%) ISO/IEC 27001
3 9 (2.66%) ISO 9001
System Software
1 169 (50.00%) Active Directory
2 18 (5.33%) VMware Infrastructure
3 8 (2.37%) VMware ESXi
4 7 (2.07%) XenApp
5 6 (1.78%) Hyper-V
6 5 (1.48%) vSphere
7 3 (0.89%) Docker
7 3 (0.89%) Terminal Services
8 2 (0.59%) Terminal Server
9 1 (0.30%) Firmware
Systems Management
1 13 (3.85%) SCCM
2 4 (1.18%) Symantec Endpoint Protection
3 3 (0.89%) Kubernetes
4 2 (0.59%) WhatsUp Gold
5 1 (0.30%) DameWare
5 1 (0.30%) ServiceCenter
5 1 (0.30%) Systems Management Server (SMS)
Vendors
1 148 (43.79%) Microsoft
2 25 (7.40%) Citrix
3 23 (6.80%) VMware
4 21 (6.21%) Cisco
5 14 (4.14%) Apple
6 12 (3.55%) Google
7 11 (3.25%) Adobe
7 11 (3.25%) Aruba
7 11 (3.25%) Meraki
8 10 (2.96%) Polycom
8 10 (2.96%) ServiceNow
9 7 (2.07%) SAP
10 6 (1.78%) HP
11 5 (1.48%) Borland
11 5 (1.48%) Fortinet
11 5 (1.48%) Huawei
11 5 (1.48%) Oracle
12 4 (1.18%) Avaya
12 4 (1.18%) Symantec
13 3 (0.89%) Remedy