Period
to 14 November 2019

The median annual salary for a 1st Line Support Analyst was £22,000 in advertised job vacancies during the 6 months to 14 November 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
UK
6 months to
14 Nov 2019
Same period 2018 Same period 2017
Rank 746 796 900
Rank change year-on-year +50 +104 -127
Permanent jobs requiring a 1st Line Support Analyst 315 357 321
As % of all permanent IT jobs advertised in the UK 0.23% 0.22% 0.18%
As % of the Job Titles category 0.24% 0.23% 0.18%
Number of salaries quoted 291 309 268
UK median annual salary £22,000 £22,000 £21,500
Median salary % change year-on-year - +2.33% -2.27%
10th Percentile £18,500 £18,250 £17,500
90th Percentile £30,000 £28,750 £28,000
UK excluding London median annual salary £20,500 £21,000 £20,500
% change year-on-year -2.38% +2.44% -2.38%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 131,050 156,855 173,523
% of permanent IT jobs with a recognized job title 95.58% 95.89% 95.99%
Number of salaries quoted 104,852 126,371 139,173
UK median annual salary £50,000 £50,000 £48,000
Median salary % change year-on-year - +4.17% +1.05%
10th Percentile £28,250 £27,500 £27,500
90th Percentile £85,000 £82,500 £78,750
UK excluding London median annual salary £45,000 £45,000 £42,500
% change year-on-year - +5.88% -

1st Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst.

Salary trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Analyst over the 6 months to 14 November 2019.

Salary histogram for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 14 November 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +85 304 £22,000 - 46
UK excluding London +14 198 £20,500 -2.38% 43
London +107 107 £26,000 +4.00% 5
South East +27 69 £20,500 -6.82% 12
North of England +34 67 £20,500 - 6
Yorkshire +21 41 £20,500 +2.50%
Midlands +59 31 £19,625 +0.64% 11
North West +8 26 £22,000 - 5
West Midlands +38 16 £21,000 +7.69% 6
East Midlands +16 15 £19,000 -7.76% 5
East of England +29 14 £22,500 +12.50% 6
South West +4 14 £22,000 +12.82% 6
Scotland +26 2 - -
Wales +5 1 £20,000 -9.09% 2

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 14 November 2019, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.

1 187 (59.37%) Windows
2 159 (50.48%) Microsoft
3 146 (46.35%) Active Directory
4 91 (28.89%) Microsoft Office
5 71 (22.54%) ITIL
6 68 (21.59%) Windows 7
6 68 (21.59%) Office 365
7 63 (20.00%) SLA
8 56 (17.78%) Windows 10
9 50 (15.87%) Problem-Solving
10 42 (13.33%) Cisco
11 40 (12.70%) Citrix
12 39 (12.38%) SQL
13 36 (11.43%) Microsoft Certification
13 36 (11.43%) VMware
13 36 (11.43%) Windows Server
14 35 (11.11%) Firewall
15 31 (9.84%) VoIP
16 30 (9.52%) Cisco Certification
16 30 (9.52%) CCNA
16 30 (9.52%) Finance
16 30 (9.52%) Meraki
16 30 (9.52%) VMware Infrastructure
17 29 (9.21%) MCSE
18 28 (8.89%) Wireless
18 28 (8.89%) Supplier Management
19 27 (8.57%) Polycom
20 26 (8.25%) ISO/IEC 27001
20 26 (8.25%) Aruba
20 26 (8.25%) Data Centre

1st Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 25 (7.94%) MS Exchange
2 9 (2.86%) SharePoint
3 8 (2.54%) Skype for Business
4 7 (2.22%) IBM Notes
5 2 (0.63%) Exchange Server 2013
6 1 (0.32%) Apache
6 1 (0.32%) IIS
6 1 (0.32%) JBoss
6 1 (0.32%) Jetty
6 1 (0.32%) nginx
6 1 (0.32%) Tomcat
Applications
1 91 (28.89%) Microsoft Office
2 17 (5.40%) Microsoft Excel
3 8 (2.54%) Microsoft PowerPoint
Business Applications
1 2 (0.63%) assyst
Cloud Services
1 68 (21.59%) Office 365
2 16 (5.08%) Azure
Communications & Networking
1 35 (11.11%) Firewall
2 31 (9.84%) VoIP
3 28 (8.89%) Wireless
4 26 (8.25%) 3G
4 26 (8.25%) ADSL
4 26 (8.25%) Broadband
5 17 (5.40%) DNS
6 15 (4.76%) TCP/IP
7 14 (4.44%) DHCP
8 12 (3.81%) LAN
8 12 (3.81%) WAN
9 4 (1.27%) Remote Desktop
9 4 (1.27%) Skype
10 2 (0.63%) VPN
11 1 (0.32%) Internet
11 1 (0.32%) Unified Communications
11 1 (0.32%) WLAN
Database & Business Intelligence
1 7 (2.22%) SQL Server
2 3 (0.95%) Crystal Reports
2 3 (0.95%) MS Access
3 1 (0.32%) MySQL
3 1 (0.32%) Oracle Reports
Development Applications
1 4 (1.27%) JIRA
2 1 (0.32%) Git (software)
2 1 (0.32%) GitLab
2 1 (0.32%) Jenkins
2 1 (0.32%) LINQPad
2 1 (0.32%) Team Foundation Server
2 1 (0.32%) Vagrant
General
1 30 (9.52%) Finance
2 17 (5.40%) Law
3 15 (4.76%) Legal
4 12 (3.81%) Retail
5 9 (2.86%) Telecoms
6 7 (2.22%) Manufacturing
6 7 (2.22%) Public Sector
7 4 (1.27%) Housing Association
8 3 (0.95%) Banking
9 2 (0.63%) Aerospace
9 2 (0.63%) Electronics
9 2 (0.63%) Marketing
9 2 (0.63%) Pharmaceutical
10 1 (0.32%) Advertising
10 1 (0.32%) Automotive
10 1 (0.32%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.32%) ActiveMQ
1 1 (0.32%) EDI
1 1 (0.32%) RabbitMQ
1 1 (0.32%) Web Services
Miscellaneous
1 26 (8.25%) Data Centre
2 22 (6.98%) Analytical Skills
3 13 (4.13%) iPhone
4 8 (2.54%) Driving Licence
5 6 (1.90%) EPoS
5 6 (1.90%) Self-Motivation
6 5 (1.59%) Life Science
7 4 (1.27%) Management Information System
8 3 (0.95%) NHS
9 2 (0.63%) iPad
9 2 (0.63%) Wiki
10 1 (0.32%) Blackberry
10 1 (0.32%) Handset
10 1 (0.32%) Smartphone
10 1 (0.32%) Video Conferencing
Operating Systems
1 187 (59.37%) Windows
2 68 (21.59%) Windows 7
3 56 (17.78%) Windows 10
4 36 (11.43%) Windows Server
5 17 (5.40%) Mac OS
6 12 (3.81%) Windows 8
7 11 (3.49%) Windows Server 2012
8 10 (3.17%) Windows XP
9 9 (2.86%) Android
10 7 (2.22%) Apple iOS
11 6 (1.90%) Linux
12 4 (1.27%) Unix
12 4 (1.27%) Windows Server 2008
13 2 (0.63%) Windows Vista
14 1 (0.32%) Windows Server 2003
Processes & Methodologies
1 71 (22.54%) ITIL
2 50 (15.87%) Problem-Solving
3 28 (8.89%) Supplier Management
4 21 (6.67%) ITSM
5 20 (6.35%) Proactive Monitoring
6 17 (5.40%) Service Management
7 15 (4.76%) Time Management
8 11 (3.49%) Incident Management
9 9 (2.86%) Line Management
9 9 (2.86%) Process Improvement
10 8 (2.54%) Document Management
10 8 (2.54%) Service Delivery
11 7 (2.22%) Computer Science
12 6 (1.90%) Mobile Device Management
13 5 (1.59%) Active Listening
13 5 (1.59%) CRM
13 5 (1.59%) Service Desk Management
14 4 (1.27%) Case Management
14 4 (1.27%) Fintech
14 4 (1.27%) IT Strategy
Programming Languages
1 39 (12.38%) SQL
2 5 (1.59%) PowerShell
3 4 (1.27%) C#
4 1 (0.32%) C
4 1 (0.32%) T-SQL
4 1 (0.32%) VB
Qualifications
1 36 (11.43%) Microsoft Certification
2 30 (9.52%) CCNA
2 30 (9.52%) Cisco Certification
3 29 (9.21%) MCSE
4 26 (8.25%) MCITP
4 26 (8.25%) VMware Certified Professional (VCP)
5 21 (6.67%) Degree
6 18 (5.71%) A+ Certification
7 6 (1.90%) DBS Check
8 3 (0.95%) MCSA
9 2 (0.63%) Master's Degree
10 1 (0.32%) CCENT
10 1 (0.32%) ISEB
10 1 (0.32%) ITIL Certification
10 1 (0.32%) ITIL Foundation Certificate
10 1 (0.32%) SC Cleared
10 1 (0.32%) Security Cleared
Quality Assurance & Compliance
1 63 (20.00%) SLA
2 26 (8.25%) ISO 9001
2 26 (8.25%) ISO/IEC 27001
3 3 (0.95%) QA
System Software
1 146 (46.35%) Active Directory
2 30 (9.52%) VMware Infrastructure
3 6 (1.90%) Hyper-V
4 1 (0.32%) Docker
4 1 (0.32%) KVM
4 1 (0.32%) Virtual Desktop
4 1 (0.32%) XenApp
Systems Management
1 3 (0.95%) SCCM
2 2 (0.63%) WSUS
3 1 (0.32%) AirWatch
3 1 (0.32%) Consul
3 1 (0.32%) Kubernetes
3 1 (0.32%) Packer
3 1 (0.32%) Terraform
Vendors
1 159 (50.48%) Microsoft
2 42 (13.33%) Cisco
3 40 (12.70%) Citrix
4 36 (11.43%) VMware
5 30 (9.52%) Meraki
6 27 (8.57%) Polycom
7 26 (8.25%) Aruba
8 10 (3.17%) iManage
9 7 (2.22%) Apple
9 7 (2.22%) Lotus
9 7 (2.22%) ServiceNow
10 5 (1.59%) HP
10 5 (1.59%) Verint
11 3 (0.95%) LogicMonitor
11 3 (0.95%) Oracle
11 3 (0.95%) Palo Alto
12 2 (0.63%) Borland
12 2 (0.63%) ESET
12 2 (0.63%) SAP
13 1 (0.32%) Aderant