Period
to 18 January 2018

The median annual salary for a 1st Line Support Analyst was £21,000 in advertised job vacancies during the 6 months to 18 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

First Line Support Analyst
UK
6 months to
18 Jan 2018
Same period 2017 Same period 2016
Rank 921 813 754
Rank change year-on-year -108 -59 -20
Permanent jobs requiring a 1st Line Support Analyst 259 384 571
As % of all permanent IT jobs advertised in the UK 0.15% 0.22% 0.28%
As % of the Job Titles category 0.15% 0.22% 0.29%
Number of salaries quoted 221 356 525
UK median annual salary £21,000 £22,500 £21,500
Median salary % change year-on-year -6.67% +4.65% +2.38%
10th Percentile £17,000 £18,000 £16,750
90th Percentile £31,000 £30,000 £26,500
UK excluding London median annual salary £19,500 £21,250 £20,750
% change year-on-year -8.24% +2.41% +3.75%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 167,103 171,058 200,204
% of permanent IT jobs with a recognized job title 96.07% 96.47% 96.57%
Number of salaries quoted 135,605 142,472 167,445
UK median annual salary £50,000 £47,500 £45,738
Median salary % change year-on-year +5.26% +3.85% +1.64%
10th Percentile £27,500 £27,000 £26,500
90th Percentile £80,000 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,500
% change year-on-year - +2.41% +3.75%

1st Line Support Analyst
Job Vacancy Trend

Job postings that featured 1st Line Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support Analyst.

Salary trend for 1st Line Support Analyst in the UK

1st Line Support Analyst
Salary Histogram

The salary distribution of IT jobs citing 1st Line Support Analyst over the 6 months to 18 January 2018.

Salary histogram for 1st Line Support Analyst in the UK

1st Line Support Analyst
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 18 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -117 239 £21,000 -6.67% 49
UK excluding London -82 185 £19,500 -8.24% 44
South East -1 77 £21,000 -1.18% 12
London -47 61 £27,000 +8.00% 7
Midlands +6 37 £19,250 -8.33% 6
West Midlands +17 31 £19,250 -8.33% 1
North of England -39 27 £19,000 -13.64% 16
South West -10 20 £22,750 +19.74% 6
East of England +9 19 £19,250 -14.44% 2
Yorkshire +5 14 £18,500 -19.57% 2
North West -4 13 £19,000 -6.17% 9
East Midlands +1 6 £17,250 -17.86% 5
Scotland -33 3 £20,750 -15.15% 2
Wales +6 2 £22,750 +22.97%

1st Line Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 18 January 2018, 1st Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring 1st Line Support Analyst in the job title.

1 165 (63.71%) Windows
2 125 (48.26%) Active Directory
3 120 (46.33%) Microsoft
4 82 (31.66%) ITIL
5 73 (28.19%) Microsoft Office
6 60 (23.17%) Windows Server
7 53 (20.46%) Windows 7
8 40 (15.44%) Office 365
9 39 (15.06%) MS Exchange
10 34 (13.13%) Management Information System
11 28 (10.81%) Citrix
12 25 (9.65%) Finance
12 25 (9.65%) VMware
13 24 (9.27%) SLA
14 23 (8.88%) SQL
14 23 (8.88%) Service Management
15 22 (8.49%) Windows 10
16 21 (8.11%) Asset Management
16 21 (8.11%) VMware Infrastructure
17 19 (7.34%) Capita
18 18 (6.95%) Degree
18 18 (6.95%) Windows Server 2008
19 17 (6.56%) Incident Management
19 17 (6.56%) Microsoft Certification
20 16 (6.18%) Microsoft Azure
20 16 (6.18%) Hyper-V
21 15 (5.79%) Problem Management
21 15 (5.79%) TCP/IP
22 14 (5.41%) Dell
22 14 (5.41%) Firewall

1st Line Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 39 (15.06%) MS Exchange
2 9 (3.47%) Exchange Server 2010
3 2 (0.77%) Exchange Server 2007
4 1 (0.39%) CMS
4 1 (0.39%) SharePoint
4 1 (0.39%) WordPress
Applications
1 73 (28.19%) Microsoft Office
2 4 (1.54%) Microsoft Excel
3 2 (0.77%) MS Visio
4 1 (0.39%) Microsoft PowerPoint
Business Applications
1 1 (0.39%) assyst
1 1 (0.39%) Dynamics AX
1 1 (0.39%) Dynamics NAV
1 1 (0.39%) NetSuite
1 1 (0.39%) Oracle EBS
1 1 (0.39%) Oracle EBS R12
1 1 (0.39%) Unit4 Business World
Cloud Services
1 40 (15.44%) Office 365
2 16 (6.18%) Microsoft Azure
3 1 (0.39%) FinancialForce
3 1 (0.39%) G Suite
Communications & Networking
1 15 (5.79%) TCP/IP
2 14 (5.41%) Firewall
3 10 (3.86%) DNS
3 10 (3.86%) Remote Desktop
4 8 (3.09%) LAN
4 8 (3.09%) WAN
5 7 (2.70%) DHCP
6 5 (1.93%) IP Telephony
7 3 (1.16%) Ethernet
7 3 (1.16%) Extranet
8 2 (0.77%) VoIP
8 2 (0.77%) VPN
8 2 (0.77%) Wi-Fi
9 1 (0.39%) Cisco PIX
9 1 (0.39%) HTTP
9 1 (0.39%) Internet
9 1 (0.39%) IPv4
9 1 (0.39%) Network Security
9 1 (0.39%) PBX
9 1 (0.39%) VLAN
Database & Business Intelligence
1 3 (1.16%) SQL Server
2 2 (0.77%) Oracle Database
3 1 (0.39%) Blockchain
3 1 (0.39%) Oracle Database 11g
3 1 (0.39%) SAP HANA
General
1 25 (9.65%) Finance
2 12 (4.63%) Banking
3 9 (3.47%) Games
3 9 (3.47%) Telecoms
4 7 (2.70%) French Language
4 7 (2.70%) German Language
4 7 (2.70%) Italian Language
4 7 (2.70%) Polish Language
4 7 (2.70%) Portuguese Language
4 7 (2.70%) Spanish Language
4 7 (2.70%) Turkish Language
5 6 (2.32%) Financial Institution
6 5 (1.93%) Pharmaceutical
7 3 (1.16%) Advertising
7 3 (1.16%) Law
8 2 (0.77%) Front Office
8 2 (0.77%) International Banking
8 2 (0.77%) Manufacturing
8 2 (0.77%) Marketing
8 2 (0.77%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.39%) FIX Protocol
1 1 (0.39%) HTML
1 1 (0.39%) jQuery
Miscellaneous
1 34 (13.13%) Management Information System
2 13 (5.02%) Enterprise Storage
3 11 (4.25%) Analytical Skills
3 11 (4.25%) Computer Science
4 8 (3.09%) EPoS
5 6 (2.32%) Digital Currency
6 5 (1.93%) Driving Licence
6 5 (1.93%) Video Conferencing
7 3 (1.16%) Fintech
8 2 (0.77%) Blackberry
8 2 (0.77%) iPhone
8 2 (0.77%) Smartphone
8 2 (0.77%) Social Media
8 2 (0.77%) Wiki
9 1 (0.39%) CCTV
9 1 (0.39%) Data Centre
9 1 (0.39%) Derivative
9 1 (0.39%) Linux Command Line
9 1 (0.39%) Social Network
Operating Systems
1 165 (63.71%) Windows
2 60 (23.17%) Windows Server
3 53 (20.46%) Windows 7
4 22 (8.49%) Windows 10
5 18 (6.95%) Windows Server 2008
6 14 (5.41%) Windows Server 2012
7 11 (4.25%) Windows 8
8 10 (3.86%) Windows XP
9 3 (1.16%) Windows Server 2003
9 3 (1.16%) Windows Vista
10 2 (0.77%) Android
11 1 (0.39%) Linux
11 1 (0.39%) Mac OS X
11 1 (0.39%) Windows 2000
Processes & Methodologies
1 82 (31.66%) ITIL
2 23 (8.88%) Service Management
3 21 (8.11%) Asset Management
4 17 (6.56%) Incident Management
5 15 (5.79%) Problem Management
6 13 (5.02%) Process Improvement
7 12 (4.63%) Time Management
8 9 (3.47%) ITSM
9 7 (2.70%) Analytical Thinking
9 7 (2.70%) Service Delivery
9 7 (2.70%) Workload Management
10 5 (1.93%) Configuration Management
11 4 (1.54%) Customer-Centric Approach
11 4 (1.54%) E-Commerce
11 4 (1.54%) Mathematics
11 4 (1.54%) Mentoring
11 4 (1.54%) Runbook
11 4 (1.54%) Task Automation
12 3 (1.16%) B2B
12 3 (1.16%) Coaching
Programming Languages
1 23 (8.88%) SQL
2 3 (1.16%) C#
3 2 (0.77%) C
4 1 (0.39%) Java
4 1 (0.39%) JavaScript
4 1 (0.39%) PowerShell
4 1 (0.39%) VBScript
Qualifications
1 18 (6.95%) Degree
2 17 (6.56%) Microsoft Certification
3 9 (3.47%) MCP
4 6 (2.32%) A+ Certification
4 6 (2.32%) MCSE
4 6 (2.32%) Security Cleared
5 4 (1.54%) MCSA
5 4 (1.54%) SC Cleared
6 3 (1.16%) CCNA
6 3 (1.16%) Cisco Certification
7 2 (0.77%) DV Cleared
7 2 (0.77%) ITIL Certification
7 2 (0.77%) MCITP
8 1 (0.39%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 24 (9.27%) SLA
2 2 (0.77%) Data Quality
3 1 (0.39%) ISO 9001
3 1 (0.39%) ISO/IEC 20000
3 1 (0.39%) ISO/IEC 27001
System Software
1 125 (48.26%) Active Directory
2 21 (8.11%) VMware Infrastructure
3 16 (6.18%) Hyper-V
4 4 (1.54%) Virtual Servers
4 4 (1.54%) vSphere
5 1 (0.39%) Firmware
Systems Management
1 2 (0.77%) SCCM
2 1 (0.39%) AirWatch
2 1 (0.39%) Backup Exec
2 1 (0.39%) FortiGate
2 1 (0.39%) Jamf Pro
2 1 (0.39%) vCenter Server
Vendors
1 120 (46.33%) Microsoft
2 28 (10.81%) Citrix
3 25 (9.65%) VMware
4 19 (7.34%) Capita
5 14 (5.41%) Dell
6 13 (5.02%) EqualLogic
6 13 (5.02%) NetApp
7 8 (3.09%) Cisco
8 4 (1.54%) Apple
8 4 (1.54%) Sophos
9 3 (1.16%) HP
10 2 (0.77%) Oracle
10 2 (0.77%) Salesforce.com
10 2 (0.77%) SAP
10 2 (0.77%) ServiceNow
10 2 (0.77%) Wyse
11 1 (0.39%) Forcepoint
11 1 (0.39%) IFS
11 1 (0.39%) iManage
11 1 (0.39%) Xero