The median annual salary for a Help Desk Support Analyst was £23,000 in advertised job vacancies during the 3 months to 25 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
25 Mar 2017
Same period 2016 Same period 2015
Help Desk Support Analyst
UK
Rank 752 829 723
Rank change year-on-year +77 -106  
Permanent jobs requiring a Help Desk Support Analyst 115 135 235
As % of all permanent IT jobs advertised in the UK 0.14% 0.13% 0.22%
As % of the Job Titles category 0.14% 0.14% 0.23%
Number of salaries quoted 111 124 224
Median salary £23,000 £23,000 £23,000
90% offered a salary of more than £19,000 £19,000 £19,500
10% offered a salary of more than £27,500 £28,500 £32,000
UK excluding London median salary £21,500 £22,000 £21,750
% change year-on-year -2.27% +1.14%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 81759 99530 102645
As % of all permanent IT job vacancies advertised in the UK 96.26% 96.36% 96.63%
Number of salaries quoted 67832 83314 83806
Median salary £45,000 £45,000 £45,000
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £72,500 £70,000 £70,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Help Desk Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Help Desk Support Analyst in the job title.

Job vacancy trend for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst.

Salary trend for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Help Desk Support Analyst over the 3 months to 25 March 2017.

Salary histogram for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 25 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England +72 112 £23,000 - 16
London +60 39 £24,500 - 7
South East +53 25 £22,500 +2.27% 2
East of England +25 19 £23,250 +16.25% 1
Hertfordshire +24 17 £23,250 +16.25% 1
South West - 11 £19,000 - 1
Watford +2 9 £25,000 -9.09% 1
Surrey +34 8 £21,500 -2.27%
Hampshire - 8 £23,500 - 1
Yorkshire +31 7 £22,000 +15.78% 2
Somerset - 7 £19,000 -
Bath - 7 £19,000 -
West Yorkshire +37 6 £22,000 - 2
North West -10 5 £21,000 -12.50% 1
City of London +54 4 £26,750 -0.92% 1
Leeds - 4 £22,000 - 1
Kent +20 3 £24,500 +8.88%
Stevenage +5 3 £19,000 +11.76%
Manchester -17 3 £26,000 +8.33% 1
Wiltshire - 3 £23,000 -
East Midlands - 3 £19,500 -
Letchworth - 3 - -
Basingstoke - 3 £19,000 -
Swindon - 3 £23,000 -
Godalming - 3 £20,500 -
West Midlands +28 2 £22,000 +7.31% 2
Buckinghamshire +17 2 £17,000 -15.00% 1
Milton Keynes +6 2 £17,000 -15.00%
Wakefield +5 2 £17,500 - 1
Leatherhead +2 2 £22,000 +12.82%

Help Desk Support Analyst Skill Set
Top 30 Related IT Skills

For the 6 months to 25 March 2017, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Analyst in the job title.

1 162 (64.29%) Windows
2 141 (55.95%) Active Directory
3 124 (49.21%) Microsoft
4 110 (43.65%) MS Office
5 104 (41.27%) Windows 7
6 86 (34.13%) ITIL
7 77 (30.56%) MS Excel
8 52 (20.63%) SLA
9 41 (16.27%) Windows XP
10 39 (15.48%) Windows Server
11 35 (13.89%) Office 365
12 32 (12.70%) MS Exchange
13 28 (11.11%) Windows 10
14 27 (10.71%) Windows 8
15 25 (9.92%) Law
16 24 (9.52%) Citrix
17 23 (9.13%) Windows Server 2008
18 22 (8.73%) Time Management
19 21 (8.33%) iManage
19 21 (8.33%) Degree
20 19 (7.54%) VMware
21 18 (7.14%) Legal
21 18 (7.14%) LAN
21 18 (7.14%) WAN
22 17 (6.75%) C
22 17 (6.75%) Cisco
22 17 (6.75%) Windows Server 2003
22 17 (6.75%) Finance
22 17 (6.75%) MOS
23 16 (6.35%) Blackberry

Help Desk Support Analyst Skill Set
Top Related IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 32 (12.70%) MS Exchange
2 9 (3.57%) SharePoint
3 8 (3.17%) Skype for Business
4 5 (1.98%) Blackberry Enterprise Server
5 4 (1.59%) Exchange Server 2010
5 4 (1.59%) Exchange Server 2013
6 2 (0.79%) Exchange Server 2007
7 1 (0.40%) BizTalk Server
7 1 (0.40%) WordPress
Applications
1 110 (43.65%) MS Office
2 77 (30.56%) MS Excel
3 8 (3.17%) MS PowerPoint
4 2 (0.79%) MS Visio
5 1 (0.40%) Acrobat
Business Applications
1 4 (1.59%) Eikon
2 1 (0.40%) Dynamics AX
2 1 (0.40%) Dynamics CRM
Cloud Services
1 35 (13.89%) Office 365
2 5 (1.98%) SaaS
3 4 (1.59%) Amazon AWS
3 4 (1.59%) Microsoft Azure
4 3 (1.19%) Cloud Computing
Communications & Networking
1 18 (7.14%) LAN
1 18 (7.14%) WAN
2 15 (5.95%) TCP/IP
3 11 (4.37%) Firewall
4 10 (3.97%) VoIP
5 9 (3.57%) DNS
6 8 (3.17%) Remote Desktop
7 7 (2.78%) Internet
8 6 (2.38%) DHCP
8 6 (2.38%) Wireless
9 5 (1.98%) Wi-Fi
10 4 (1.59%) Skype
11 3 (1.19%) SMTP
11 3 (1.19%) VPN
12 2 (0.79%) Ethernet
13 1 (0.40%) ADSL
13 1 (0.40%) Cisco IOS
13 1 (0.40%) Cisco Nexus
13 1 (0.40%) Unified Communications
13 1 (0.40%) WLAN
Database & Business Intelligence
1 5 (1.98%) SQL Server
2 2 (0.79%) Oracle Database
2 2 (0.79%) Oracle Database 11g
3 1 (0.40%) SQL Server 2005
3 1 (0.40%) SQL Server 2008
Development Applications
1 2 (0.79%) JIRA
General
1 25 (9.92%) Law
2 18 (7.14%) Legal
3 17 (6.75%) Finance
4 8 (3.17%) Banking
5 5 (1.98%) Telecoms
6 4 (1.59%) German Language
7 2 (0.79%) Manufacturing
7 2 (0.79%) Retail
8 1 (0.40%) Advertising
8 1 (0.40%) Back Office
8 1 (0.40%) Electronics
8 1 (0.40%) French Language
8 1 (0.40%) Games
8 1 (0.40%) International Banking
8 1 (0.40%) Investment Banking
8 1 (0.40%) Publishing
Libraries, Frameworks & Software Standards
1 3 (1.19%) .NET
1 3 (1.19%) Web Services
2 1 (0.40%) Ruby on Rails
Miscellaneous
1 16 (6.35%) Blackberry
2 13 (5.16%) Analytical Skills
3 11 (4.37%) iPad
4 9 (3.57%) Computer Science
5 8 (3.17%) Chip and PIN
6 5 (1.98%) iPhone
7 4 (1.59%) Enterprise Software
7 4 (1.59%) Fat Client
7 4 (1.59%) Thin Client
8 3 (1.19%) Data Centre
8 3 (1.19%) Linux Command Line
9 2 (0.79%) AS400
9 2 (0.79%) Management Information System
9 2 (0.79%) Smartphone
9 2 (0.79%) Video Conferencing
9 2 (0.79%) Virtual Team
10 1 (0.40%) Handset
10 1 (0.40%) User Experience
Operating Systems
1 162 (64.29%) Windows
2 104 (41.27%) Windows 7
3 41 (16.27%) Windows XP
4 39 (15.48%) Windows Server
5 28 (11.11%) Windows 10
6 27 (10.71%) Windows 8
7 23 (9.13%) Windows Server 2008
8 17 (6.75%) Windows Server 2003
9 8 (3.17%) Windows Server 2012
10 7 (2.78%) Mac OS X
10 7 (2.78%) Windows Vista
11 5 (1.98%) Apple iOS
12 4 (1.59%) Android
12 4 (1.59%) Linux
13 1 (0.40%) Windows Phone
Processes & Methodologies
1 86 (34.13%) ITIL
2 22 (8.73%) Time Management
3 9 (3.57%) ITSM
3 9 (3.57%) Problem Management
4 8 (3.17%) CAD
4 8 (3.17%) CRM
5 7 (2.78%) Process Improvement
6 6 (2.38%) Incident Management
7 5 (1.98%) Service Delivery
7 5 (1.98%) Service Management
8 4 (1.59%) Asset Management
8 4 (1.59%) Mobile Device Management
8 4 (1.59%) Project Management
9 3 (1.19%) Change Management
9 3 (1.19%) Document Management
9 3 (1.19%) Line Management
9 3 (1.19%) Root Cause Analysis
10 2 (0.79%) Continuous Improvement
10 2 (0.79%) ITIL V3
10 2 (0.79%) Stakeholder Management
Programming Languages
1 17 (6.75%) C
2 15 (5.95%) SQL
3 3 (1.19%) PL/SQL
4 2 (0.79%) C#
5 1 (0.40%) Java
5 1 (0.40%) PowerShell
5 1 (0.40%) Ruby
Qualifications
1 21 (8.33%) Degree
2 17 (6.75%) MOS
3 12 (4.76%) Microsoft Certification
4 8 (3.17%) HND
5 6 (2.38%) MCP
6 5 (1.98%) GNVQ
6 5 (1.98%) ITIL Certification
6 5 (1.98%) MCSA
7 4 (1.59%) MCSE
8 2 (0.79%) A+ Certification
8 2 (0.79%) CCENT
8 2 (0.79%) SC Cleared
8 2 (0.79%) Security Cleared
8 2 (0.79%) VTSP
9 1 (0.40%) CCNA
9 1 (0.40%) Cisco Certification
9 1 (0.40%) HNC
9 1 (0.40%) MCDST
9 1 (0.40%) MCITP
Quality Assurance & Compliance
1 52 (20.63%) SLA
2 2 (0.79%) QA
System Software
1 141 (55.95%) Active Directory
2 10 (3.97%) VMware Infrastructure
3 7 (2.78%) Hyper-V
4 4 (1.59%) Terminal Services
5 3 (1.19%) IMail Server
5 3 (1.19%) VMware ESXi
5 3 (1.19%) vSphere
Systems Management
1 6 (2.38%) Backup Exec
2 4 (1.59%) Norton AntiVirus
3 1 (0.40%) McAfee ePO
3 1 (0.40%) SCCM
Vendors
1 124 (49.21%) Microsoft
2 24 (9.52%) Citrix
3 21 (8.33%) iManage
4 19 (7.54%) VMware
5 17 (6.75%) Cisco
6 9 (3.57%) Polycom
7 8 (3.17%) Dell
7 8 (3.17%) RedPrairie
7 8 (3.17%) SAP
8 7 (2.78%) Remedy
9 6 (2.38%) Bloomberg
9 6 (2.38%) Intel Security
9 6 (2.38%) Symantec
10 5 (1.98%) Apple
10 5 (1.98%) LANDesk
11 4 (1.59%) FactSet
11 4 (1.59%) ServiceNow
12 3 (1.19%) HP
12 3 (1.19%) Splunk
13 2 (0.79%) Bomgar
City, London
Harrington Starr
Salary: £25000 - £35000 per annum
Posted: 17 hours ago
Coventry, West Midlands (County)
QUANTICA
Salary: £19000 per annum + benefits
Posted: Yesterday
Central London / West End
AWD Recruitment
Salary: £18,000 - £22,000 per annum + Benefits
Posted: Yesterday
Bristol, Avon
Bluetownonline
Posted: 2 days ago
London
Information Technology Services
Salary: £22k - 26k per year
Posted: 4 days ago
London
Information Technology Services
Salary: £21k - 25k per year
Posted: 5 days ago
Watford, Hertfordshire
Firway Consulting
Salary: From £24,000 to £27,000 per annum Circa £26000 + Bens
Posted: 3 days ago
Wakefield, West Yorkshire
Greywood Associates Limited
Salary: £15000 - £20000 per annum + bens
Posted: 4 days ago
Petersfield, Hampshire
Miller Maxwell Ltd
Salary: From £30,000 to £36,000 per annum Bonus and benefits package
Posted: 3 days ago
Central London / West End
H&R Talent
Salary: From £25,000 to £28,000 per annum
Posted: 3 days ago
Blairgowrie, Perthshire
Bluetownonline
Posted: 4 days ago
Manchester, North-West, UK
Turley
Salary: Highly Competitive
Posted: 10 days ago
High Wycombe, Buckinghamshire
Bluetownonline
Salary: Benefits
Posted: 4 days ago
London
Understanding Recruitment
Salary: £24000.00 - £26000.00 per annum + Benefits
Posted: 5 days ago
London
360 Resourcing
Salary: £26,000 per annum
Posted: 19 days ago