The median annual salary for a Help Desk Support Analyst was £23,000 in advertised job vacancies during the 3 months to 26 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Analyst
UK
3 months to
26 Jun 2017
Same period 2016 Same period 2015
Rank 758 732 809
Rank change year-on-year -26 +77  
Permanent jobs requiring a Help Desk Support Analyst 116 201 175
As % of all permanent IT jobs advertised in the UK 0.13% 0.21% 0.16%
As % of the Job Titles category 0.14% 0.21% 0.16%
Number of salaries quoted 106 182 157
Median salary £23,000 £23,000 £22,000
Median salary % change year-on-year - +4.54%  
90% offered a salary of more than £20,500 £20,000 £18,000
10% offered a salary of more than £30,000 £30,000 £28,000
UK excluding London median salary £22,500 £22,500 £21,500
% change year-on-year - +4.65%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
UK
Permanent job vacancies with a job title containing a recognized job role 85825 93705 107053
As % of all permanent IT job vacancies advertised in the UK 95.96% 96.53% 96.58%
Number of salaries quoted 70199 79011 88244
Median salary £46,250 £47,500 £45,000
Median salary % change year-on-year -2.63% +5.55%  
90% offered a salary of more than £27,500 £27,500 £26,500
10% offered a salary of more than £73,000 £70,000 £71,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Help Desk Support Analyst
Job Vacancy Trend

The job posting trend of jobs advertised that featured Help Desk Support Analyst in the job title.

Job vacancy trend for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst.

Salary trend for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Help Desk Support Analyst over the 3 months to 26 June 2017.

Salary histogram for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Top 30 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 3 months to 26 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -39 113 £23,000 - 8
London -30 44 £26,000 +8.33% 1
South East +35 27 £22,500 -10.00% 1
East of England +11 17 £23,000 +26.02% 1
Hertfordshire +6 15 £23,000 +31.42% 1
North West -30 11 £22,500 -2.17% 2
Surrey +29 9 £20,500 -10.86%
Watford - 9 £23,000 -
Hampshire +17 7 £24,000 -12.72%
Godalming - 7 £20,500 -
Manchester -32 6 £22,500 -2.17% 2
West Midlands +16 5 £20,500 -
Berkshire +21 4 £23,250 +5.68%
Stevenage +18 4 £22,500 +32.35%
Kent +7 4 £24,000 -2.29% 1
South West -9 4 £21,500 -23.21% 1
Worcestershire - 4 £20,500 -
Malvern - 4 £20,500 -
City of London +21 3 £32,250 +29.00%
West Yorkshire +15 3 £19,000 -13.63%
Yorkshire -10 3 £19,000 -13.63%
Merseyside - 3 £28,000 -
Liverpool - 3 £28,000 -
Bury - 3 £22,500 - 1
East Midlands +18 2 £21,000 -2.32%
Farnborough +8 2 £26,000 +30.00%
Fleet - 2 £23,500 -
Slough - 2 £23,750 -
Crawley - 2 £22,500 -
Lancashire - 2 £20,250 -

Help Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 26 June 2017, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Analyst in the job title.

1 158 (69.30%) Windows
2 122 (53.51%) Active Directory
3 109 (47.81%) Windows 7
4 107 (46.93%) Microsoft
5 101 (44.30%) Microsoft Office
6 60 (26.32%) ITIL
7 41 (17.98%) Windows 10
8 40 (17.54%) Office 365
9 31 (13.60%) Citrix
10 30 (13.16%) Windows Server
11 27 (11.84%) Windows 8
12 25 (10.96%) Windows XP
12 25 (10.96%) Law
13 24 (10.53%) MS Exchange
14 21 (9.21%) Microsoft Certification
15 20 (8.77%) SLA
16 19 (8.33%) Finance
17 18 (7.89%) LAN
18 17 (7.46%) VMware
19 15 (6.58%) Blackberry
19 15 (6.58%) MCSE
19 15 (6.58%) WAN
19 15 (6.58%) iManage
20 14 (6.14%) SQL
21 13 (5.70%) Degree
21 13 (5.70%) Windows Server 2008
21 13 (5.70%) Firewall
22 12 (5.26%) Symantec
22 12 (5.26%) iPad
23 11 (4.82%) VMware Infrastructure

Help Desk Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (10.53%) MS Exchange
2 5 (2.19%) SharePoint
3 3 (1.32%) Exchange Server 2013
4 2 (0.88%) Blackberry Enterprise Server
4 2 (0.88%) Exchange Server 2010
5 1 (0.44%) BizTalk Server
5 1 (0.44%) Exchange Server 2007
5 1 (0.44%) SAS
5 1 (0.44%) WordPress
Applications
1 101 (44.30%) Microsoft Office
2 11 (4.82%) Microsoft Excel
3 8 (3.51%) Microsoft PowerPoint
4 3 (1.32%) MS Visio
5 1 (0.44%) Acrobat
Business Applications
1 3 (1.32%) Payment Gateway
2 2 (0.88%) Dynamics AX
2 2 (0.88%) SAP Oil and Gas
3 1 (0.44%) Dynamics CRM
Cloud Services
1 40 (17.54%) Office 365
2 5 (2.19%) Amazon AWS
3 4 (1.75%) Microsoft Azure
3 4 (1.75%) SaaS
4 2 (0.88%) G Suite
Communications & Networking
1 18 (7.89%) LAN
2 15 (6.58%) WAN
3 13 (5.70%) Firewall
4 11 (4.82%) TCP/IP
4 11 (4.82%) Wireless
5 9 (3.95%) VoIP
6 8 (3.51%) Internet
7 7 (3.07%) Remote Desktop
8 5 (2.19%) DNS
9 4 (1.75%) IP Telephony
9 4 (1.75%) Network Security
10 3 (1.32%) DHCP
11 2 (0.88%) ADSL
11 2 (0.88%) Broadband
11 2 (0.88%) Ethernet
11 2 (0.88%) PBX
11 2 (0.88%) Wi-Fi
12 1 (0.44%) Intranet
12 1 (0.44%) Unified Communications
12 1 (0.44%) VPN
Database & Business Intelligence
1 10 (4.39%) SQL Server
2 6 (2.63%) Oracle Database
3 4 (1.75%) MongoDB
4 3 (1.32%) Crystal Reports
4 3 (1.32%) SQL Server Integration Services
4 3 (1.32%) SQL Server Reporting Services
5 2 (0.88%) Oracle Database 11g
5 2 (0.88%) SQL Server 2005
5 2 (0.88%) SQL Server 2008
6 1 (0.44%) Hadoop
Development Applications
1 2 (0.88%) JIRA
General
1 25 (10.96%) Law
2 19 (8.33%) Finance
3 8 (3.51%) Banking
3 8 (3.51%) Legal
4 7 (3.07%) Telecoms
5 6 (2.63%) Electronics
5 6 (2.63%) Manufacturing
6 5 (2.19%) Retail
7 4 (1.75%) Advertising
8 2 (0.88%) Games
8 2 (0.88%) Investment Banking
8 2 (0.88%) Marketing
8 2 (0.88%) Spanish Language
9 1 (0.44%) Back Office
9 1 (0.44%) French Language
9 1 (0.44%) German Language
9 1 (0.44%) Turkish Language
Libraries, Frameworks & Software Standards
1 4 (1.75%) Web Services
2 3 (1.32%) CSS
2 3 (1.32%) HTML
3 2 (0.88%) .NET
4 1 (0.44%) COM
4 1 (0.44%) Ruby on Rails
4 1 (0.44%) XML
Miscellaneous
1 15 (6.58%) Blackberry
2 12 (5.26%) iPad
3 11 (4.82%) Analytical Skills
4 10 (4.39%) iPhone
5 6 (2.63%) Smartphone
6 5 (2.19%) Video Conferencing
7 4 (1.75%) Computer Science
8 3 (1.32%) Driving Licence
8 3 (1.32%) Linux Command Line
8 3 (1.32%) Management Information System
9 2 (0.88%) Chip and PIN
9 2 (0.88%) Enterprise Software
9 2 (0.88%) EPoS
10 1 (0.44%) AS400
10 1 (0.44%) Fat Client
10 1 (0.44%) Handset
10 1 (0.44%) Thin Client
Operating Systems
1 158 (69.30%) Windows
2 109 (47.81%) Windows 7
3 41 (17.98%) Windows 10
4 30 (13.16%) Windows Server
5 27 (11.84%) Windows 8
6 25 (10.96%) Windows XP
7 13 (5.70%) Windows Server 2008
8 9 (3.95%) Windows Server 2003
9 8 (3.51%) Windows Server 2012
10 6 (2.63%) Windows Vista
11 5 (2.19%) Android
12 3 (1.32%) Apple iOS
12 3 (1.32%) Linux
12 3 (1.32%) Mac OS X
13 1 (0.44%) Windows Phone
Processes & Methodologies
1 60 (26.32%) ITIL
2 9 (3.95%) Project Management
2 9 (3.95%) Time Management
3 6 (2.63%) Asset Management
3 6 (2.63%) CRM
4 5 (2.19%) Analytics
4 5 (2.19%) Problem Management
4 5 (2.19%) Service Management
5 4 (1.75%) Data Analytics
6 3 (1.32%) Break/Fix
6 3 (1.32%) Incident Management
6 3 (1.32%) IT Asset Management
6 3 (1.32%) ITSM
6 3 (1.32%) Process Improvement
6 3 (1.32%) Root Cause Analysis
6 3 (1.32%) Service Delivery
6 3 (1.32%) Telesales
7 2 (0.88%) Line Management
7 2 (0.88%) People Management
7 2 (0.88%) Proactive Monitoring
Programming Languages
1 14 (6.14%) SQL
2 4 (1.75%) Bash Shell
2 4 (1.75%) C
3 3 (1.32%) Uniface
4 1 (0.44%) C#
4 1 (0.44%) Ruby
Qualifications
1 21 (9.21%) Microsoft Certification
2 15 (6.58%) MCSE
3 13 (5.70%) Degree
4 9 (3.95%) MOS
5 5 (2.19%) MCP
6 4 (1.75%) ITIL Certification
6 4 (1.75%) MCDST
7 3 (1.32%) A+ Certification
7 3 (1.32%) CCENT
7 3 (1.32%) HND
7 3 (1.32%) MCSA
8 2 (0.88%) Computer Science Degree
8 2 (0.88%) GNVQ
8 2 (0.88%) VTSP
9 1 (0.44%) CCAA
9 1 (0.44%) CCNA
9 1 (0.44%) Citrix Certification
9 1 (0.44%) MCITP
9 1 (0.44%) SC Cleared
9 1 (0.44%) Security Cleared
Quality Assurance & Compliance
1 20 (8.77%) SLA
2 1 (0.44%) ISO/IEC 20000
2 1 (0.44%) QA
System Software
1 122 (53.51%) Active Directory
2 11 (4.82%) VMware Infrastructure
3 4 (1.75%) VMware Workstation
4 3 (1.32%) Hyper-V
4 3 (1.32%) XenApp
Systems Management
1 10 (4.39%) Backup Exec
1 10 (4.39%) Norton AntiVirus
1 10 (4.39%) SCCM
2 4 (1.75%) WSUS
Vendors
1 107 (46.93%) Microsoft
2 31 (13.60%) Citrix
3 17 (7.46%) VMware
4 15 (6.58%) iManage
5 12 (5.26%) Symantec
6 10 (4.39%) Cisco
7 8 (3.51%) ServiceNow
8 7 (3.07%) Oracle
9 6 (2.63%) Canon
9 6 (2.63%) HP
9 6 (2.63%) Polycom
9 6 (2.63%) Remedy
10 5 (2.19%) Mitel
10 5 (2.19%) SAP
11 4 (1.75%) Apple
12 2 (0.88%) Bloomberg
12 2 (0.88%) Google
12 2 (0.88%) Juniper
12 2 (0.88%) RedPrairie
12 2 (0.88%) Reuters
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