Period
to 24 November 2017

The median annual salary for a Help Desk Support Analyst was £23,000 in advertised job vacancies during the 6 months to 24 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Help Desk Support Analyst
UK
6 months to
24 Nov 2017
Same period 2016 Same period 2015
Rank 1022 914 975
Rank change year-on-year -108 +61 -162
Permanent jobs requiring a Help Desk Support Analyst 189 312 352
As % of all permanent IT jobs advertised in the UK 0.10% 0.16% 0.16%
As % of the Job Titles category 0.11% 0.17% 0.17%
Number of salaries quoted 187 282 329
UK median annual salary £23,000 £22,500 £22,500
Median salary % change year-on-year +2.22% - -
10th Percentile £18,500 £18,500 £18,000
90th Percentile £38,300 £35,000 £32,000
UK excluding London median annual salary £22,500 £21,375 £21,250
% change year-on-year +5.26% +0.59% -1.16%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 172577 182568 211044
% of permanent IT jobs with a recognized job title 95.80% 96.48% 96.46%
Number of salaries quoted 138473 152713 175380
UK median annual salary £48,500 £47,500 £45,000
Median salary % change year-on-year +2.11% +5.56% -
10th Percentile £27,500 £27,000 £26,250
90th Percentile £78,750 £77,500 £75,000
UK excluding London median annual salary £42,500 £42,500 £41,000
% change year-on-year - +3.66% +2.50%

Help Desk Support Analyst
Job Vacancy Trend

Job postings that featured Help Desk Support Analyst in the job title as a percentage of all IT jobs advertised.

Job vacancy trend for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Help Desk Support Analyst.

Salary trend for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Salary Histogram

The salary distribution of IT jobs citing Help Desk Support Analyst over the 6 months to 24 November 2017.

Salary histogram for Help Desk Support Analyst in the UK

Help Desk Support Analyst
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Help Desk Support Analyst within the UK over the 6 months to 24 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
England -72 181 £23,500 +2.17% 11
UK excluding London -18 116 £22,500 +5.26% 6
London -49 68 £29,750 +23.96% 5
South East +14 53 £22,500 +4.65% 3
North of England +1 27 £20,000 -4.76% 2
East of England +1 23 £27,500 +30.95%
Yorkshire +19 18 £20,000 -9.09% 1
North West -27 9 £21,250 +6.25% 1
Midlands +37 8 £19,750 -8.14%
West Midlands +21 6 £20,000 +0.63%
South West +19 4 £20,000 +3.90% 1
East Midlands +31 2 £19,250 -13.48%
Scotland -8 1 £21,000 +13.51%

Help Desk Support Analyst Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 24 November 2017, Help Desk Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads featuring Help Desk Support Analyst in the job title.

1 128 (67.72%) Windows
2 105 (55.56%) Active Directory
3 92 (48.68%) Microsoft Office
4 90 (47.62%) Microsoft
5 74 (39.15%) Windows 7
6 42 (22.22%) Citrix
7 34 (17.99%) Windows Server
8 33 (17.46%) TCP/IP
9 30 (15.87%) Windows 10
10 26 (13.76%) ITIL
11 25 (13.23%) Law
12 24 (12.70%) Windows 8
13 23 (12.17%) Finance
13 23 (12.17%) MS Exchange
14 22 (11.64%) VMware
15 21 (11.11%) Windows Server 2008
16 20 (10.58%) Blackberry
17 19 (10.05%) DHCP
18 18 (9.52%) DNS
19 17 (8.99%) Service Management
20 15 (7.94%) Windows Server 2012
20 15 (7.94%) Office 365
21 14 (7.41%) Banking
21 14 (7.41%) SQL
22 13 (6.88%) Asset Management
23 12 (6.35%) iPad
24 11 (5.82%) ITSM
24 11 (5.82%) PBX
24 11 (5.82%) Bloomberg
24 11 (5.82%) Skype for Business

Help Desk Support Analyst Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (12.17%) MS Exchange
2 11 (5.82%) Skype for Business
3 2 (1.06%) Exchange Server 2010
3 2 (1.06%) SharePoint
4 1 (0.53%) Blackberry Enterprise Server
4 1 (0.53%) IIS
Applications
1 92 (48.68%) Microsoft Office
2 10 (5.29%) Microsoft Excel
3 6 (3.17%) Microsoft PowerPoint
4 3 (1.59%) MS Visio
5 2 (1.06%) Acrobat
Business Applications
1 11 (5.82%) Eikon
2 2 (1.06%) Payment Gateway
3 1 (0.53%) assyst
3 1 (0.53%) Dynamics AX
3 1 (0.53%) Dynamics NAV
3 1 (0.53%) Magento
3 1 (0.53%) Visualfiles
Cloud Services
1 15 (7.94%) Office 365
2 7 (3.70%) Microsoft Azure
3 4 (2.12%) Amazon AWS
4 2 (1.06%) G Suite
4 2 (1.06%) SaaS
Communications & Networking
1 33 (17.46%) TCP/IP
2 19 (10.05%) DHCP
3 18 (9.52%) DNS
4 11 (5.82%) PBX
5 10 (5.29%) Firewall
6 9 (4.76%) Remote Desktop
6 9 (4.76%) Wi-Fi
7 8 (4.23%) LAN
8 7 (3.70%) WAN
9 6 (3.17%) VoIP
10 5 (2.65%) Extranet
10 5 (2.65%) Wireless
11 4 (2.12%) Internet
12 2 (1.06%) HTTP
12 2 (1.06%) VPN
13 1 (0.53%) Ethernet
13 1 (0.53%) FTP
13 1 (0.53%) Intranet
13 1 (0.53%) SMS
13 1 (0.53%) Structured Cabling
Database & Business Intelligence
1 4 (2.12%) SQL Server
2 3 (1.59%) SQL Server Integration Services
2 3 (1.59%) SQL Server Reporting Services
3 2 (1.06%) Crystal Reports
3 2 (1.06%) MongoDB
3 2 (1.06%) Oracle Database
4 1 (0.53%) Big Data
4 1 (0.53%) MySQL
Development Applications
1 1 (0.53%) Git (software)
1 1 (0.53%) JIRA
General
1 25 (13.23%) Law
2 23 (12.17%) Finance
3 14 (7.41%) Banking
4 8 (4.23%) German Language
5 7 (3.70%) Legal
5 7 (3.70%) Retail
6 3 (1.59%) Advertising
6 3 (1.59%) Telecoms
7 1 (0.53%) Automotive
7 1 (0.53%) Back Office
7 1 (0.53%) Electronics
7 1 (0.53%) French Language
7 1 (0.53%) Manufacturing
7 1 (0.53%) Publishing
7 1 (0.53%) Spanish Language
Libraries, Frameworks & Software Standards
1 3 (1.59%) HTML
2 2 (1.06%) COM
2 2 (1.06%) CSS
2 2 (1.06%) Web Services
3 1 (0.53%) .NET
3 1 (0.53%) jQuery
3 1 (0.53%) PRADO
3 1 (0.53%) XML
3 1 (0.53%) XSLT
Miscellaneous
1 20 (10.58%) Blackberry
2 12 (6.35%) iPad
3 10 (5.29%) Driving Licence
4 7 (3.70%) iPhone
5 6 (3.17%) Analytical Skills
6 4 (2.12%) Management Information System
7 2 (1.06%) Computer Science
7 2 (1.06%) EPoS
7 2 (1.06%) Fat Client
7 2 (1.06%) Handset
7 2 (1.06%) Linux Command Line
7 2 (1.06%) Thin Client
8 1 (0.53%) Derivative
8 1 (0.53%) Fintech
8 1 (0.53%) Greenfield Project
8 1 (0.53%) Hybrid Cloud
8 1 (0.53%) Social Media
8 1 (0.53%) Video Conferencing
Operating Systems
1 128 (67.72%) Windows
2 74 (39.15%) Windows 7
3 34 (17.99%) Windows Server
4 30 (15.87%) Windows 10
5 24 (12.70%) Windows 8
6 21 (11.11%) Windows Server 2008
7 15 (7.94%) Windows Server 2012
8 8 (4.23%) Windows Server 2003
8 8 (4.23%) Windows XP
9 5 (2.65%) Android
9 5 (2.65%) Linux
10 2 (1.06%) Apple iOS
10 2 (1.06%) Mac OS
10 2 (1.06%) Windows Phone
11 1 (0.53%) CentOS
11 1 (0.53%) Windows 2000
11 1 (0.53%) Windows Vista
Processes & Methodologies
1 26 (13.76%) ITIL
2 17 (8.99%) Service Management
3 13 (6.88%) Asset Management
4 11 (5.82%) IT Asset Management
4 11 (5.82%) ITSM
5 9 (4.76%) Incident Management
6 6 (3.17%) Time Management
7 5 (2.65%) Change Management
7 5 (2.65%) Mentoring
8 4 (2.12%) B2B
8 4 (2.12%) Runbook
9 3 (1.59%) Coaching
9 3 (1.59%) Proactive Monitoring
10 2 (1.06%) Business Continuity
10 2 (1.06%) CRM
10 2 (1.06%) Document Management
10 2 (1.06%) Root Cause Analysis
10 2 (1.06%) Service Delivery
10 2 (1.06%) Software Testing
10 2 (1.06%) Telesales
Programming Languages
1 14 (7.41%) SQL
2 3 (1.59%) PowerShell
3 2 (1.06%) Bash Shell
3 2 (1.06%) JavaScript
3 2 (1.06%) T-SQL
3 2 (1.06%) Uniface
4 1 (0.53%) C
4 1 (0.53%) VBA
4 1 (0.53%) VBScript
Qualifications
1 10 (5.29%) Degree
2 8 (4.23%) Microsoft Certification
3 6 (3.17%) MCSE
4 3 (1.59%) ITIL Foundation Certificate
5 2 (1.06%) ITIL Certification
5 2 (1.06%) MCP
5 2 (1.06%) MOS
6 1 (0.53%) A+ Certification
6 1 (0.53%) Computer Science Degree
6 1 (0.53%) MCDST
6 1 (0.53%) MCITP
6 1 (0.53%) MCSA
Quality Assurance & Compliance
1 10 (5.29%) SLA
2 1 (0.53%) QA
System Software
1 105 (55.56%) Active Directory
2 8 (4.23%) VMware Infrastructure
3 4 (2.12%) Virtual Servers
3 4 (2.12%) vSphere
4 3 (1.59%) Hyper-V
5 2 (1.06%) VMware Workstation
Systems Management
1 2 (1.06%) SCCM
2 1 (0.53%) Norton AntiVirus
Vendors
1 90 (47.62%) Microsoft
2 42 (22.22%) Citrix
3 22 (11.64%) VMware
4 11 (5.82%) Bloomberg
4 11 (5.82%) FactSet
5 7 (3.70%) Cisco
6 6 (3.17%) Apple
7 4 (2.12%) Adobe
7 4 (2.12%) iManage
7 4 (2.12%) ServiceNow
7 4 (2.12%) Sophos
8 3 (1.59%) IBM
9 2 (1.06%) Google
9 2 (1.06%) HP
9 2 (1.06%) Oracle
9 2 (1.06%) Remedy
10 1 (0.53%) hybris
10 1 (0.53%) Meridio
10 1 (0.53%) Mitel
10 1 (0.53%) Splunk