Period
to 21 November 2017

The median contractor rate for a Service Manager was £375 per day in advertised job vacancies in the West Midlands during the 6 months to 21 November 2017.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Services Manager
England > West Midlands
6 months to
21 Nov 2017
Same period 2016 Same period 2015
Rank 139 121 125
Rank change year-on-year -18 +4 -27
Contract jobs requiring a Service Manager 45 87 47
As % of all contract IT jobs advertised in the West Midlands 0.93% 1.41% 0.95%
As % of the Job Titles category 0.98% 1.48% 1.01%
Number of daily rates quoted 28 50 25
West Midlands median daily rate £375 £425 £450
Median daily rate % change year-on-year -11.76% -5.56% +20.00%
10th Percentile £146 £250 £223
90th Percentile £594 £646 £891
England median daily rate £435 £440 £419
% change year-on-year -1.19% +5.07% +4.69%
Number of hourly rates quoted 1 0 0
West Midlands median hourly rate £35.00 - -
England median hourly rate £26.05 £28.75 £30.15
% change year-on-year -9.38% -4.64% +17.28%

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

All Contract IT Job Vacancies
West Midlands
Contract vacancies in the West Midlands with a recognized job title 4579 5861 4672
% of contract IT jobs with a recognized job title 94.61% 95.07% 94.77%
Number of daily rates quoted 2890 3522 2671
West Midlands median daily rate £400 £400 £375
Median daily rate % change year-on-year - +6.67% +7.14%
10th Percentile £213 £236 £213
90th Percentile £540 £550 £525
England median daily rate £450 £425 £413
% change year-on-year +5.88% +3.03% +3.13%
Number of hourly rates quoted 203 236 273
West Midlands median hourly rate £17.25 £15.00 £17.00
Median hourly rate % change year-on-year +15.00% -11.76% +5.72%
10th Percentile £10.50 £10.00 £10.53
90th Percentile £43.75 £38.75 £38.75
England median hourly rate £18.50 £18.50 £18.00
% change year-on-year - +2.78% +9.09%

Service Manager
Job Vacancy Trend in the West Midlands

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Manager in the West Midlands

Service Manager
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Manager in the West Midlands.

Contractor daily rate trend for Service Manager in the West Midlands

Service Manager
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Service Manager in the West Midlands over the 6 months to 21 November 2017.

Contractor daily rate histogram for Service Manager in the West Midlands

Service Manager
Contractor Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for contractor hourly rates quoted in IT jobs citing Service Manager in the West Midlands.

Contractor hourly rate trend for Service Manager in the West Midlands

Service Manager
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Manager within the West Midlands region over the 6 months to 21 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +21 16 £276 -38.74%
Birmingham 0 8 £368 +23.01% 1
Solihull +9 4 - -
Shropshire -7 4 - - 2
Warwickshire -2 2 - - 2
Staffordshire +6 1 - - 1
Halesowen - 1 £425 -
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 21 November 2017, Service Manager contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring Service Manager in the job title.

1 31 (68.89%) ITIL
2 22 (48.89%) Service Management
3 15 (33.33%) Project Management
4 13 (28.89%) ServiceNow
5 12 (26.67%) Service Delivery
5 12 (26.67%) Stakeholder Management
6 7 (15.56%) SLA
6 7 (15.56%) Microsoft
6 7 (15.56%) Service Design
7 6 (13.33%) Process Improvement
7 6 (13.33%) Capacity Management
7 6 (13.33%) SAP
7 6 (13.33%) Finance
7 6 (13.33%) Supplier Management
8 5 (11.11%) Telecoms
8 5 (11.11%) ITSM
8 5 (11.11%) Analytical Skills
9 4 (8.89%) Line Management
9 4 (8.89%) Unified Communications
9 4 (8.89%) Virtual Team
9 4 (8.89%) Network Virtualisation
9 4 (8.89%) Wi-Fi
9 4 (8.89%) Change Management
9 4 (8.89%) PRINCE2
9 4 (8.89%) LAN
9 4 (8.89%) WAN
10 3 (6.67%) Incident Management
10 3 (6.67%) COBIT
10 3 (6.67%) Active Directory
10 3 (6.67%) Risk Management

Service Manager Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (4.44%) Exchange Server 2010
1 2 (4.44%) Exchange Server 2013
1 2 (4.44%) MS Exchange
1 2 (4.44%) Skype for Business
Applications
1 2 (4.44%) Microsoft Excel
1 2 (4.44%) Microsoft Office
2 1 (2.22%) Microsoft PowerPoint
2 1 (2.22%) MS Visio
Business Applications
1 1 (2.22%) SAP ERP
1 1 (2.22%) SAP MM
Communications & Networking
1 4 (8.89%) LAN
1 4 (8.89%) Unified Communications
1 4 (8.89%) WAN
1 4 (8.89%) Wi-Fi
2 1 (2.22%) SMS
2 1 (2.22%) TCP/IP
General
1 6 (13.33%) Finance
2 5 (11.11%) Telecoms
3 2 (4.44%) Manufacturing
4 1 (2.22%) Aerospace
4 1 (2.22%) Automotive
4 1 (2.22%) German Language
4 1 (2.22%) Legal
Miscellaneous
1 5 (11.11%) Analytical Skills
2 4 (8.89%) Virtual Team
3 1 (2.22%) Data Centre
3 1 (2.22%) Driving Licence
3 1 (2.22%) Management Information System
3 1 (2.22%) RIA
Operating Systems
1 2 (4.44%) Windows
Processes & Methodologies
1 31 (68.89%) ITIL
2 22 (48.89%) Service Management
3 15 (33.33%) Project Management
4 12 (26.67%) Service Delivery
4 12 (26.67%) Stakeholder Management
5 7 (15.56%) Service Design
6 6 (13.33%) Capacity Management
6 6 (13.33%) Process Improvement
6 6 (13.33%) Supplier Management
7 5 (11.11%) ITSM
8 4 (8.89%) Change Management
8 4 (8.89%) Line Management
8 4 (8.89%) Network Virtualisation
8 4 (8.89%) PRINCE2
9 3 (6.67%) Change Control
9 3 (6.67%) Incident Management
9 3 (6.67%) Risk Management
9 3 (6.67%) Strategic Thinking
10 2 (4.44%) Logistics
10 2 (4.44%) Problem Management
Programming Languages
1 1 (2.22%) ABAP
Qualifications
1 3 (6.67%) ITIL Certification
2 2 (4.44%) SC Cleared
2 2 (4.44%) Security Cleared
3 1 (2.22%) Degree
Quality Assurance & Compliance
1 7 (15.56%) SLA
2 3 (6.67%) COBIT
System Software
1 3 (6.67%) Active Directory
2 1 (2.22%) XenApp
Vendors
1 13 (28.89%) ServiceNow
2 7 (15.56%) Microsoft
3 6 (13.33%) SAP
4 2 (4.44%) JD Edwards
4 2 (4.44%) Oracle
5 1 (2.22%) Citrix
5 1 (2.22%) JDA