Period
to 20 February 2019

The following table provides summary statistics for contract job vacancies advertised in the West Midlands with a requirement for Service Design skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Design over the 6 months to 20 February 2019 with a comparison to the same period in the previous 2 years.

Note that daily and hourly rates are treated separately in these statistics. When calculating contractor rate percentiles, daily rates are never derived from quoted hourly rates or vice versa.

Service Design
England > West Midlands
6 months to
20 Feb 2019
Same period 2018 Same period 2017
Rank 101 119 96
Rank change year-on-year +18 -23 +33
Contract jobs citing Service Design 108 67 102
As % of all contract IT jobs advertised in the West Midlands 2.15% 1.40% 1.94%
As % of the Processes & Methodologies category 2.45% 1.66% 2.31%
Number of daily rates quoted 83 45 76
West Midlands median daily rate £455 £438 £450
Median daily rate % change year-on-year +3.89% -2.78% +7.14%
10th Percentile £359 £335 £340
90th Percentile £538 £546 £551
England median daily rate £485 £475 £450
% change year-on-year +2.00% +5.56% -
Number of hourly rates quoted 0 0 0
West Midlands median hourly rate - - -
England median hourly rate £24.91 £43.16 £22.90
% change year-on-year -42.29% +88.48% +9.05%

Service Design is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the West Midlands with a requirement for process or methodology skills.

All Process and Methodology Skills
West Midlands
Contract vacancies with a requirement for process or methodology skills 4,405 4,031 4,423
As % of all contract IT jobs advertised in the West Midlands 87.73% 84.22% 84.02%
Number of daily rates quoted 2,732 2,547 2,708
West Midlands median daily rate £426 £400 £400
Median daily rate % change year-on-year +6.56% - +3.23%
10th Percentile £276 £244 £250
90th Percentile £588 £550 £541
England median daily rate £475 £450 £435
% change year-on-year +5.56% +3.45% +2.35%
Number of hourly rates quoted 114 147 155
West Midlands median hourly rate £17.50 £24.98 £21.18
Median hourly rate % change year-on-year -29.94% +17.94% +11.47%
10th Percentile £10.91 £11.25 £10.75
90th Percentile £45.00 £48.75 £42.40
England median hourly rate £24.00 £24.00 £24.50
% change year-on-year - -2.04% +6.52%

Service Design
Job Vacancy Trend in the West Midlands

Job postings citing Service Design as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Design in the West Midlands

Service Design
Contractor Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in contract jobs citing Service Design in the West Midlands.

Contractor daily rate trend for Service Design in the West Midlands

Service Design
Contractor Daily Rate Histogram in the West Midlands

The daily rate distribution of IT jobs citing Service Design in the West Midlands over the 6 months to 20 February 2019.

Contractor daily rate histogram for Service Design in the West Midlands

Service Design
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Design within the West Midlands region over the 6 months to 20 February 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Shropshire -31 37 £425 - 1
Coventry +8 33 £475 -5.00% 2
Birmingham +30 26 £467 +9.88% 3
Warwickshire +7 5 £375 -32.43%
Herefordshire - 3 £369 - 1
Staffordshire - 2 £213 -
Service Design
England

For the 6 months to 20 February 2019, IT contractor jobs citing Service Design also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region with a requirement for Service Design.

1 67 (62.04%) Agile Software Development
2 37 (34.26%) User Experience
3 26 (24.07%) Prototyping
4 24 (22.22%) ITIL
5 23 (21.30%) User-Centered Design (UCD)
6 20 (18.52%) Front End Development
6 20 (18.52%) HTML
7 19 (17.59%) Usability Testing
7 19 (17.59%) CSS
7 19 (17.59%) Decision-Making
7 19 (17.59%) Problem-Solving
8 18 (16.67%) Degree
9 17 (15.74%) Rapid Prototyping
9 17 (15.74%) Service Management
9 17 (15.74%) Actionable Insight
9 17 (15.74%) Customer Insight
10 16 (14.81%) Analytical Skills
10 16 (14.81%) User Stories
10 16 (14.81%) Mobile App
10 16 (14.81%) Web Design
11 14 (12.96%) Ergonomics
11 14 (12.96%) Human Factors
11 14 (12.96%) Ethnography
12 13 (12.04%) Qualitative Research
12 13 (12.04%) Quantitative Research
12 13 (12.04%) Market Research
13 12 (11.11%) Psychology
13 12 (11.11%) ITSM
13 12 (11.11%) Migration
13 12 (11.11%) Microsoft Office

Service Design
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (2.78%) SharePoint
2 2 (1.85%) MS Exchange
3 1 (0.93%) Confluence
3 1 (0.93%) Drupal
Applications
1 12 (11.11%) Microsoft Office
2 3 (2.78%) Microsoft Project
Business Applications
1 3 (2.78%) Dynamics CRM
Cloud Services
1 8 (7.41%) Amazon AWS
2 5 (4.63%) Microsoft Azure
3 4 (3.70%) Azure Active Directory
4 3 (2.78%) Azure Data Factory
4 3 (2.78%) Dynamics 365
4 3 (2.78%) Office 365
4 3 (2.78%) Serverless
5 1 (0.93%) NuGet
Communications & Networking
1 4 (3.70%) Internet
2 2 (1.85%) DHCP
2 2 (1.85%) DNS
2 2 (1.85%) Firewall
2 2 (1.85%) LAN
2 2 (1.85%) WAN
Database & Business Intelligence
1 3 (2.78%) Power BI
2 2 (1.85%) SQL Server
Development Applications
1 1 (0.93%) JIRA
General
1 8 (7.41%) Finance
2 3 (2.78%) Military
2 3 (2.78%) Telecoms
3 1 (0.93%) Banking
3 1 (0.93%) Billing
3 1 (0.93%) Electronics
3 1 (0.93%) Legal
3 1 (0.93%) Manufacturing
3 1 (0.93%) Marketing
3 1 (0.93%) Publishing
Job Titles
1 32 (29.63%) Designer
2 29 (26.85%) User Researcher
3 20 (18.52%) UX Designer
4 7 (6.48%) Analyst
4 7 (6.48%) Digital User Researcher
5 6 (5.56%) Architect
5 6 (5.56%) Interaction Designer
5 6 (5.56%) Product Manager
6 5 (4.63%) Digital Designer
7 4 (3.70%) Agile Delivery Manager
7 4 (3.70%) Business Analyst
7 4 (3.70%) Consultant
7 4 (3.70%) Delivery Manager
7 4 (3.70%) Project Manager
7 4 (3.70%) Senior Designer
7 4 (3.70%) Senior Interaction Designer
7 4 (3.70%) Service Manager
8 3 (2.78%) Senior User Researcher
8 3 (2.78%) Service Analyst
8 3 (2.78%) Solutions Architect
Libraries, Frameworks & Software Standards
1 20 (18.52%) HTML
2 19 (17.59%) CSS
Miscellaneous
1 37 (34.26%) User Experience
2 16 (14.81%) Analytical Skills
2 16 (14.81%) Mobile App
3 8 (7.41%) Blog
3 8 (7.41%) Security Operations Centre
4 4 (3.70%) Management Information System
5 2 (1.85%) EMC VNX
6 1 (0.93%) PMI
6 1 (0.93%) Smart Meter
Operating Systems
1 10 (9.26%) Windows
2 2 (1.85%) Solaris
2 2 (1.85%) Windows Server
3 1 (0.93%) Windows 10
3 1 (0.93%) Windows 7
Processes & Methodologies
1 67 (62.04%) Agile Software Development
2 26 (24.07%) Prototyping
3 24 (22.22%) ITIL
4 23 (21.30%) User-Centered Design (UCD)
5 20 (18.52%) Front End Development
6 19 (17.59%) Decision-Making
6 19 (17.59%) Problem-Solving
6 19 (17.59%) Usability Testing
7 17 (15.74%) Actionable Insight
7 17 (15.74%) Customer Insight
7 17 (15.74%) Rapid Prototyping
7 17 (15.74%) Service Management
8 16 (14.81%) User Stories
8 16 (14.81%) Web Design
9 14 (12.96%) Ergonomics
9 14 (12.96%) Ethnography
9 14 (12.96%) Human Factors
10 13 (12.04%) Market Research
10 13 (12.04%) Qualitative Research
10 13 (12.04%) Quantitative Research
Programming Languages
1 1 (0.93%) JavaScript
Qualifications
1 18 (16.67%) Degree
2 8 (7.41%) BPSS Clearance
3 4 (3.70%) Security Cleared
4 2 (1.85%) CCNA
4 2 (1.85%) Cisco Certification
4 2 (1.85%) DV Cleared
4 2 (1.85%) ITIL Certification
4 2 (1.85%) MCSA
4 2 (1.85%) MCSE
4 2 (1.85%) Microsoft Certification
4 2 (1.85%) VMware Certified Professional (VCP)
5 1 (0.93%) BC Cleared
5 1 (0.93%) DBS Check
5 1 (0.93%) PMI Certification
Quality Assurance & Compliance
1 4 (3.70%) Disclosure Scotland
2 2 (1.85%) GDPR
2 2 (1.85%) QA
3 1 (0.93%) ISO/IEC 20000
System Software
1 6 (5.56%) Active Directory
2 2 (1.85%) VMware ESXi
2 2 (1.85%) VMware Infrastructure
Systems Management
1 2 (1.85%) vCenter Server
1 2 (1.85%) WSUS
Vendors
1 5 (4.63%) Microsoft
2 2 (1.85%) CheckPoint
2 2 (1.85%) EMC
2 2 (1.85%) Fortinet
2 2 (1.85%) Oracle
2 2 (1.85%) Sophos
2 2 (1.85%) VMware
3 1 (0.93%) Google
3 1 (0.93%) SAP
3 1 (0.93%) Workday