Period
to 18 November 2017

The median annual salary for a Service Manager was £50,000 in advertised job vacancies in the West Midlands during the 6 months to 18 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Manager
England > West Midlands
6 months to
18 Nov 2017
Same period 2016 Same period 2015
Rank 192 210 144
Rank change year-on-year +18 -66 +18
Permanent jobs requiring a Service Manager 140 135 202
As % of all permanent IT jobs advertised in the West Midlands 1.39% 1.17% 1.84%
As % of the Job Titles category 1.44% 1.22% 1.91%
Number of salaries quoted 77 91 173
West Midlands median annual salary £50,000 £42,500 £50,000
Median salary % change year-on-year +17.65% -15.00% -4.76%
10th Percentile £31,400 £27,500 £36,250
90th Percentile £61,750 £67,500 £68,750
England median annual salary £52,500 £50,000 £50,000
% change year-on-year +5.00% - -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
West Midlands
Permanent vacancies in the West Midlands with a recognized job title 9716 11097 10597
% of permanent IT jobs with a recognized job title 96.40% 96.18% 96.58%
Number of salaries quoted 7999 8802 8814
West Midlands median annual salary £40,000 £40,000 £40,000
10th Percentile £23,750 £23,500 £24,000
90th Percentile £63,750 £62,500 £62,500
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Service Manager
Job Vacancy Trend in the West Midlands

Job postings that featured Service Manager in the job title as a percentage of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Manager in the West Midlands

Service Manager
Salary Trend in the West Midlands

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Manager in the West Midlands.

Salary trend for Service Manager in the West Midlands

Service Manager
Salary Histogram in the West Midlands

The salary distribution of IT jobs citing Service Manager in the West Midlands over the 6 months to 18 November 2017.

Salary histogram for Service Manager in the West Midlands

Service Manager
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Manager within the West Midlands region over the 6 months to 18 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +29 82 £52,500 +23.53%
Coventry +17 14 £40,250 -19.50% 2
Solihull +4 10 £48,750 -37.10%
Staffordshire +14 9 £35,000 -46.15%
Warwickshire 0 8 £57,500 +10.58%
Worcestershire -5 4 £58,000 +68.12%
Shropshire -8 4 £36,111 -15.03%
West Bromwich +1 1 £50,000 +29.03%
Wolverhampton -1 1 £57,500 +90.08%
Herefordshire - 1 - -
Service Manager
England

Service Manager Skill Set
Top 30 Co-occurring IT Skills in the West Midlands

For the 6 months to 18 November 2017, Service Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the West Midlands region featuring Service Manager in the job title.

1 90 (64.29%) ITIL
2 73 (52.14%) Service Delivery
3 51 (36.43%) Service Management
4 42 (30.00%) Data Centre
5 38 (27.14%) Line Management
6 32 (22.86%) Change Management
6 32 (22.86%) Microsoft
7 29 (20.71%) Finance
8 27 (19.29%) Mentoring
9 23 (16.43%) Project Management
10 21 (15.00%) Continuous Improvement
11 20 (14.29%) SLA
11 20 (14.29%) PRINCE2
12 19 (13.57%) Service Design
13 17 (12.14%) Office 365
13 17 (12.14%) ITIL Certification
14 16 (11.43%) Tivoli Storage Manager
14 16 (11.43%) Stakeholder Management
15 14 (10.00%) Management Information System
15 14 (10.00%) Retail
15 14 (10.00%) Matrix Management
16 13 (9.29%) Microsoft Azure
16 13 (9.29%) Contract Management
16 13 (9.29%) Customer Requirements
17 12 (8.57%) Problem Management
17 12 (8.57%) ITSM
18 10 (7.14%) Validation
18 10 (7.14%) Windows
18 10 (7.14%) Resource Management
18 10 (7.14%) Service Delivery Management

Service Manager Skill Set
Co-occurring IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (2.86%) MS Exchange
2 2 (1.43%) SharePoint
3 1 (0.71%) SAS
Applications
1 1 (0.71%) Microsoft Excel
1 1 (0.71%) Microsoft PowerPoint
Business Applications
1 1 (0.71%) SAP CO
1 1 (0.71%) SAP FI
1 1 (0.71%) SAP FI/CO
Cloud Services
1 17 (12.14%) Office 365
2 13 (9.29%) Microsoft Azure
3 9 (6.43%) Amazon AWS
4 1 (0.71%) SaaS
Communications & Networking
1 4 (2.86%) Firewall
2 2 (1.43%) Broadband
2 2 (1.43%) Internet
2 2 (1.43%) SMS
Database & Business Intelligence
1 5 (3.57%) SAP BW
2 3 (2.14%) SQL Server
3 1 (0.71%) BusinessObjects
3 1 (0.71%) Hadoop
3 1 (0.71%) Qlik Sense
Development Applications
1 1 (0.71%) JIRA
General
1 29 (20.71%) Finance
2 14 (10.00%) Retail
3 3 (2.14%) Local Government
4 2 (1.43%) Telecoms
5 1 (0.71%) Automotive
5 1 (0.71%) German Language
5 1 (0.71%) Legal
5 1 (0.71%) Manufacturing
5 1 (0.71%) Marketing
Libraries, Frameworks & Software Standards
1 3 (2.14%) HTML
2 2 (1.43%) .NET
2 2 (1.43%) HTML5
2 2 (1.43%) jQuery
3 1 (0.71%) IDoc
Miscellaneous
1 42 (30.00%) Data Centre
2 14 (10.00%) Management Information System
3 9 (6.43%) Public Cloud
4 7 (5.00%) Analytical Skills
5 5 (3.57%) Driving Licence
5 5 (3.57%) Virtual Team
6 4 (2.86%) Enterprise Storage
7 2 (1.43%) FMCG
8 1 (0.71%) Foreign Exchange (FX)
8 1 (0.71%) Graphic Design
Operating Systems
1 10 (7.14%) Windows
2 4 (2.86%) Windows 10
3 2 (1.43%) Linux
3 2 (1.43%) Windows Server
4 1 (0.71%) Unix
Processes & Methodologies
1 90 (64.29%) ITIL
2 73 (52.14%) Service Delivery
3 51 (36.43%) Service Management
4 38 (27.14%) Line Management
5 32 (22.86%) Change Management
6 27 (19.29%) Mentoring
7 23 (16.43%) Project Management
8 21 (15.00%) Continuous Improvement
9 20 (14.29%) PRINCE2
10 19 (13.57%) Service Design
11 16 (11.43%) Stakeholder Management
12 14 (10.00%) Matrix Management
13 13 (9.29%) Contract Management
13 13 (9.29%) Customer Requirements
14 12 (8.57%) ITSM
14 12 (8.57%) Problem Management
15 10 (7.14%) Resource Management
15 10 (7.14%) Service Delivery Management
15 10 (7.14%) Validation
16 9 (6.43%) Incident Management
Programming Languages
1 5 (3.57%) ABAP
2 2 (1.43%) Java
2 2 (1.43%) JavaScript
2 2 (1.43%) SQL
2 2 (1.43%) T-SQL
Qualifications
1 17 (12.14%) ITIL Certification
2 5 (3.57%) Degree
2 5 (3.57%) ITIL Foundation Certificate
3 4 (2.86%) Microsoft Certification
3 4 (2.86%) PRINCE2 Certification
4 3 (2.14%) MCSE
5 1 (0.71%) MCP
Quality Assurance & Compliance
1 20 (14.29%) SLA
2 4 (2.86%) QA
3 2 (1.43%) Sarbanes-Oxley
System Software
1 8 (5.71%) Active Directory
2 5 (3.57%) Virtual Desktop
3 4 (2.86%) Hyper-V
3 4 (2.86%) VMware Infrastructure
Systems Management
1 16 (11.43%) Tivoli Storage Manager
2 2 (1.43%) Cisco IPCC
Vendors
1 32 (22.86%) Microsoft
2 8 (5.71%) SAP
3 6 (4.29%) VMware
4 5 (3.57%) NetApp
5 4 (2.86%) Citrix
5 4 (2.86%) Dell
5 4 (2.86%) EqualLogic
6 3 (2.14%) Oracle
6 3 (2.14%) ServiceNow
7 1 (0.71%) Capita
7 1 (0.71%) IBM
7 1 (0.71%) SolarWinds
7 1 (0.71%) Tableau