26 to 50 of 57 2nd Line Support Jobs in England

your expertise with the team, and play a key role in maintaining a reliable and efficient IT service. What youll be responsible for Providing 2nd line technical support, diagnosing and resolving a wide range of hardware, software and end-user issues. Configuring, deploying and supporting … service. Ensuring all work is carried out in line with IT security standards, policies and best practice. Taking part in the 2nd Line on-call rota (approximately one weekend in every five) to provide out-of-hours support when required. Were looking ...

2nd Line Support - Onsite at a school Must have an Enhanced DBS Key Responsibilities Manage and resolve 2nd line support tickets within agreed SLAs. Provide remote and face to face support to end users via phone, deskside support … networking, virtualisation, cybersecurity, backup, and antivirus technologies. Identify recurring issues and contribute to service improvements. Requirements Minimum 13 years' experience in an IT support role. Strong knowledge of Microsoft Server and Desktop Operating Systems. Experience with Microsoft 365, Entra ID, and Azure. Understanding of virtualisation, networking, Firewalls ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician … Switches, and Microsoft Defender for Endpoint. Role-specific training is available through Microsoft Learn. Skills and Experience: At least 2 years' experience in a 2nd Line role. A good knowledge of IT troubleshooting and problem solving. Experience within an IT customer service environment. Taking responsibility for your ...

Support Engineer (1st/2nd Line) Day/Night Shift pattern 4 on 4 off. If you're early in your IT career - or about to start it - this is the kind of role that accelerates you, not boxes you in. This … repetitive password reset job. Most 1st line tasks are already automated. You'll step straight into meaningful 2nd line work, learning how real IT environments operate and how to prioritise, troubleshoot and improve systems properly. And importantly, the people leading this team started exactly where ...

title: 2nd Line Support Technician Salary: up to £36k Location : Cambridge My client is a driven and successful company, and they are looking for a 2nd line support Technician to join their team. This role requires someone who is process ...

Cleared Support Engineer/2nd Line - 3 months+ - £250-295pd Outside IR35 - Full time on site in Surrey ( 5 days per week) Looking for a 2nd line support engineer to join our clients team to design, build, and deliver ...

Summary Provide first and second-line technical support to end users, ensuring the timely resolution of IT incidents and service requests. Support desktop hardware, software, user accounts, networks, and business applications while delivering excellent customer service and maintaining agreed service levels. Key Responsibilities … issues to senior engineers when appropriate. Keep users informed of ticket progress. Maintain accurate documentation within the service desk system. Monitor patch management tools 2nd Line Support Troubleshoot more complex desktop, laptop, printer, and peripheral issues. Diagnose Windows operating system and Microsoft 365 problems. Configure ...

2nd Line Support Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking for an experienced 2nd Line Technician ...

in. This isn't a repetitive password reset job. Most 1st line tasks are already automated. You'll step straight into meaningful 2nd line work, learning how real IT environments operate and how to prioritise, troubleshoot and improve systems properly. And importantly, the people leading … build experience handling real technical issues - typically 10-20 tickets per day. You'll learn how to: Diagnose and resolve 2nd line support issues Use Jira for service management Develop PowerShell skills in a practical setting Gain exposure to Azure and cloud-based environments Understand ...

client, a professional services company, is seeking an experienced 2nd line support technician to provide technical support across the firm. Duties will include providing support including MS 365, Outlook and teams, MS Office and windows 11, service desk ticketing and data … about 8 weeks. The role will initially be office-based, but there is the possibility of hybrid working. If you are an experienced second-line support technician who enjoys problem-solving and team working, this is an excellent opportunity to join a friendly firm to assist ...

performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively We are seeking a 2nd Line Support Engineer to join our dynamic team and provide exceptional technical support to a global client base. … Azure Storage Accounts Understanding of IT security practices and tools (e.g.: Antivirus, Email Filtering, Web Filtering, RBAC). Required Experience Previous experience within a 2nd Line Role is extremely desirable Active Microsoft Azure & 365 certifications are extremely desirable. Previous experience within an MSP environment is preferred Active ...

Title: 2nd Line Desktop Support Engineer Location: Doncaster/5 day onside (occasional travel) Duration: 3 months (chance of extension) Day rate: £240 per day (Inside IR35) Why Apply? Our client, a growing organisation with a strong focus on IT service excellence, is looking … categorise incidents, requests and asset records within ticketing and CMDB systems Author technical documentation including specifications and solution designs Requirements Proven experience in a 2nd line desktop support role Experience supporting users in a Microsoft environment, with experience of M365 Solid experience building, upgrading ...

growing and innovative software business based in Shoreham-by-Sea is looking to add a 2nd Line Application Support Specialist to its Client Services team. This is a fantastic opportunity for someone with strong technical troubleshooting skills and a customer-first mindset to take ownership … eligible for insurance, if you do not match the criteria, you will need to have access to your own vehicle. As a 2nd Line Application Support Specialist, your key responsibilities will include: Occasional travel to customer sites across the UK Own customer cases ...

designing, developing, and enhancing enterprise-scale ServiceNow solutions. Role Summary The ServiceNow Platform Support Analyst is responsible for providing first and second-line support for the ServiceNow platform and its associated modules. The role will act as the primary point of contact for platform … role provides an excellent opportunity to develop into a ServiceNow Developer, Technical Consultant, or Platform Administrator. Key Responsibilities Act as the first and second-line support function for ServiceNow. Investigate, diagnose and resolve platform incidents and service requests. Triage incoming tickets and determine appropriate resolution paths. ...

Support Analyst - 2nd Line Location: Paddington, London - Onsite 5 days per week Are you an experienced IT Support professional who thrives in a fast-paced, high-energy environment? We're recruiting for a Level 2 IT Support Analyst to join … variety, takes ownership of technical issues, and can remain calm under pressure in a busy and dynamic workplace. The Role As an IT Support Analyst, you'll play a key role in ensuring the business operates without disruption. Acting as a central point of contact for IT support ...

Support Analyst - 2nd Line Location: Paddington, London - Onsite 5 days per week Are you an experienced IT Support professional who thrives in a fast-paced, high-energy environment? We're recruiting for a Level 2 IT Support Analyst to join … variety, takes ownership of technical issues, and can remain calm under pressure in a busy and dynamic workplace. The Role As an IT Support Analyst, you'll play a key role in ensuring the business operates without disruption. Acting as a central point of contact for IT support ...

Month Contract ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a 2nd Line Support Engineer on a contract basis. Key Responsibilities: Provide onsite Level 2 IT support across a mixed Microsoft … Windows and Apple Mac environment, resolving a broad range of hardware, software and end-user issues. Support and maintain Microsoft 365 services, Windows devices, Mac devices and on-premises server infrastructure, ensuring reliable day-to-day IT operations. Act as the primary onsite escalation point, troubleshooting complex technical ...

Month Contract ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a 2nd Line Support Engineer on a contract basis. Key Responsibilities: Provide onsite Level 2 IT support across a mixed Microsoft ...

work with modern cloud technologies while supporting a diverse client base. Role Overview Resolve escalated IT issues across desktop, cloud, and infrastructure Support Microsoft 365, Active Directory, and networking environments Troubleshoot hardware, software … connectivity issues Collaborate with 3rd line teams Maintain documentation and deliver excellent customer service Requirements IT support experience (incl. 2nd line) Strong knowledge of Windows, Microsoft 365, and basic networking Experience with Azure, ITSM tools, and remote support Strong problem-solving ...

Just Recruitment is delighted to be supporting a growing and forward-thinking business in their search for a 1st/2nd Line IT Support Engineer. This is an excellent opportunity to join a dynamic team that prides itself on delivering exceptional service to clients across … range of sectors, including care and legal. The Role: As a key member of the support team, you will provide high-quality remote IT support to a diverse client base. You'll manage incoming queries, troubleshoot technical issues, and take full ownership of tickets through ...

2nd Line IT Support Technician Location: Ilkley Salary: £30,000 - £36,500 per annum Type: Full-Time Overview Our client is a well-established Managed Service Provider (MSP) supporting small and medium-sized businesses across West and North Yorkshire. They pride themselves on delivering reliable ...

looking for a 2nd Line Customer Support Analyst to join our IRIS Financials Customer Support team and help deliver outstanding service to our customers. You’ll provide expert support for more complex customer queries, working closely with 1st and 3rd Line … Contributing to continuous improvement and knowledge sharing Supporting UAT and product enhancements What you’ll bring Experience in a customer-facing or technical support role Strong problem-solving and communication skills Confidence working with software systems SQL or financial system exposure (desirable but not essential) A passion ...

Support Analyst - 2nd Line Location: Paddington, London - Onsite 5 days per week Are you an experienced IT Support professional who thrives in a fast-paced, high-energy environment? We're recruiting for a Level 2 IT Support Analyst to join ...

Just Recruitment is delighted to be supporting a growing and forward-thinking business in their search for a 1st/2nd Line IT Support Engineer. This is an excellent opportunity to join a dynamic team that prides itself on delivering exceptional service to clients across … range of sectors, including care and legal.The Role:As a key member of the support team, you will provide high-quality remote IT support to a diverse client base. You'll manage incoming queries, troubleshoot technical issues, and take full ownership of tickets through to resolution ...

Title: 2nd Line Desktop Support Engineer Location: Doncaster/5 day onside (occasional travel) Duration: 3 months (chance of extension) Day rate: £240 per day (Inside IR35) Why Apply? Our client, a growing organisation with a strong focus on IT service excellence, is looking … Desktop Support Engineer to join their IT Service Desk function click apply for full job details ...