151 to 175 of 231 Case Management Jobs in England

enhancing existing custom components. Your wider Salesforce toolkit Sales Cloud: Accounts, Contacts, Leads and Opportunities; security and sharing; workflow and process automation. Service Cloud: Case Management, queues and assignment models, service processes, automation and customer service workflows. Your core engineering experience should include: Apex: classes, triggers, test classes ...

automation applications Ability to use standard Data Visualization tools (PowerBI) Technical knowledge of machine learning and best practices Computer Science or similar degree Business case management and Business Analysis expertise Excellent communication skills, with the ability to build long lasting relationships with key stakeholders #J-18808-Ljbffr ...

mentor Senior Leads within the Services department Undertake proactive activities such as checking/monitoring of the service desk function Be part of the Management On-Call Rota Be a point of contact/escalation and understand work practices for the Service Desk team managing Customers in line with … practices and ensure these are followed Implement methodologies to improve first call resolution, manage customer perceptions, and build strong internal relationships Works with Vendor Management and the Portfolio team to assist in vendor partnerships/QBRs Use a continual improvement process to ensure maximum efficiencies with the processes ...

support staff. Ability to work independently, manage time well and stay calm under pressure. Strong communication skills and a positive, practical attitude. Experience with case management systems in a legal environment. Experience creating training materials, videos or e-learning content. Experience in a law firm or professional services … environment. Working knowledge of document management, billing or time recording systems. Mindset and Approach We will provide full training in L&D methodology. What we need from you is a positive, learner-focused approach and a genuine interest in helping colleagues feel confident using technology. Growth mindset — open, curious ...

title: Product Manager Location: Paris - Hybrid - 3 days in office Salary: €45,600 - €57,000 Team: Product Management - Customer Care Value Stream Reporting to: Head of Product This role is based in France and requires the successful candidate to be based in or willing to relocate to France. Fluent … Customer Care platform powers AI-driven, cost-efficient service operations for global energy retailers, enabling personalised customer experiences across contact centres, digital channels, and case management. This role is mission-critical to Kaluza’s vision. You will lead the product strategy, delivery, and client outcomes for Kaluza’s Customer ...

engineer new solutions for client and internal operations. Use technical diagrams to collaborate internally or with partners to present ideas before client approval. Case Management: with your appointed Team Leader, you will Monitor helpdesk requests from clients and assign to your team members based upon SLA’s , skills … scope, ensure your team record time for onward billing. QA: With your Team Leader, ensure tasks assigned to your team from case templates are completed to the appropriate quality levels for standardised builds of PC’s, Mobile Devices, Users, Telephone Extensions, Servers, AP’s , routers, etc . Process Management ...

improving processes and customer journeys. Practical experience identifying opportunities for AI, automation or digital tools . Experience using Salesforce or a similar CRM/case-management platform . Technical understanding and knowledge of Salesforce Agentforce, AI, automation and chatbots . Strong organisation skills and the ability to manage … detail. A good understanding of customer experience measures and business KPIs. A genuinely customer-first mindset. Experience with Experience Cloud, Survey Vista, content-management systems, digital analytics, user testing or software release cycles would also be beneficial. What does RMG have to offer you? You'll not only ...

agent architectures and workflows; embed security into onboarding, design reviews, solution blueprints, threat models, release gates and production readiness; validate controls through testing, abuse-case analysis and red/purple-team exercises. Agent Lifecycle Operations: Own or coordinate secure lifecycle from discovery and registration through build, test, approval, deployment … calls, identities, memory updates, policy decisions, outputs, errors and outcomes; integrate with SIEM, SOAR, EDR/XDR, cloud, identity, data protection, application security and case-management platforms. Detection and Response: Design, tune and operationalize detections for AI-specific threats and control failures; lead or support triage, containment, eradication ...

Office Administration: Manage, update, and troubleshoot Windows 10/11 environments, handle M365 mailbox/group admin, and support core Office applications. User Access Management: Administer Active Directory, including creating/modifying groups, managing permissions, and handling basic Windows Server tasks. Infrastructure & Backups: Monitor and troubleshoot basic networking, routing … excellent communication skills, and a strong appetite to learn new technologies. Nice to Have Legal Tech: Previous IT experience supporting legal environments or Proclaim Case Management software. Virtualisation: Prior exposure to Citrix or Azure Virtual Desktop (AVD) environments (cross‐training into Citrix will be provided). Support Tools ...

Power BI dashboards and reporting tools. Analyse operational data relating to caseloads, workloads, waiting lists and practitioner allocations. Produce accurate monthly performance reports for management and senior leadership teams. Monitor data quality and ensure information is accurate across different reporting systems. Analyse large datasets to identify trends, patterns … local authority, council or public sector organisation. Experience within Children’s Services, social care or Youth Justice. Knowledge of ChildView, Liquidlogic or similar case management systems. Experience analysing caseloads, waiting lists, workforce allocation and service performance. Additional Information The successful candidate will be required to complete an Enhanced ...

Enterprise Data Architect in Birmingham to define and lead the organisation's target-state data architecture. You will shape a scalable data ecosystem spanning case management, finance, CRM and analytics, ensuring data accessibility, regulatory compliance, and readiness for AI-driven innovation. You will partner with Data Engineering, Governance ...

seeking an experienced Enterprise Data Architect in London to lead our target-state data architecture and governance. You will connect core systems across case management, finance, CRM, analytics and AI platforms, shaping a scalable data ecosystem for growth and compliance. You will partner with senior leaders to drive ...

focus will be building new functionality as CiviCRM extensions and Drupal modules (Drupal 7 and Drupal 10/11), around finances, payments, memberships and case management. We use AI coding tools every day and have shared playbooks for how to use them. We expect you to use them ...

curation, provides infrastructure for GSA (Strat team) to execute their ML surveillance model and deploys an event-driven, SOA and containerized deployment for Case-Management capability. The platform is now looking to build an AI capability for various business use cases to be used to facilitate more efficient … case management. What we’ll offer you A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing ...

curation, provides infrastructure for GSA (Strat team) to execute their ML surveillance model and deploys an event-driven, SOA and containerized deployment for Case-Management capability. The platform is now looking to build an AI capability for various business use cases to be used to facilitate more efficient … case management. What we’ll offer you A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing ...

with technical, strategic and practical know how on eDiscovery services. Successfully deliver and assist others in the delivery of eDiscovery projects. Assist with the management of the eDiscovery team The Individual: Have proven experience of successfully supporting projects with all aspects of eDiscovery processes. Experience of using eDiscovery products … Responsible for the successful end-to-end delivery of eDiscovery projects, including processing data, creating productions for disclosure/investigation, leveraging TAR functionality, Early Case Assessment tools. Also GenAI solutions, eBundling and case management solutions Keep up to date with developments by attending seminars and presentations ...

lifecycle of their requests. This includes providing regular updates, managing expectations, and ensuring a high standard of customer service at all times. Through effective case management and professional communication, you will help ensure a positive user experience and the smooth delivery of services. Key Responsibilities Capturing resolution information … feeding into Knowledge Management Routeing Incidents to support specialist groups when needed Analysing for correct prioritisation, classification and providing support to 1st Line teams Providing ownership, monitoring, tracking and communication of Incidents Providing resolution and recovery of Incidents not assigned to support specialist groups Closing Incidents Monitoring the status ...

lifecycle of their requests. This includes providing regular updates, managing expectations, and ensuring a high standard of customer service at all times. Through effective case management and professional communication, you will help ensure a positive user experience and the smooth delivery of services. Key Responsibilities Capturing resolution information … feeding into Knowledge Management Routeing Incidents to support specialist groups when needed Analysing for correct prioritisation, classification and providing support to 1st Line teams Providing ownership, monitoring, tracking and communication of Incidents Providing resolution and recovery of Incidents not assigned to support specialist groups Closing Incidents Monitoring the status ...

transformation pipelines for SIEM, EDR/XDR, IAM/PAM, CMDB, vulnerability scanners, cloud security platforms, threat intelligence feeds, security data lakes, and case-management systems. Develop entity extraction, identity resolution, deduplication, schema mapping, relationship inference, confidence scoring, temporal modeling, and graph enrichment capabilities. Model assets, applications, users … security assistants that combine graph traversal, vector retrieval, structured evidence, LLM reasoning, citations, and human approval controls. Partner with SOC, threat intelligence, IAM, vulnerability management, cloud security, architecture, data engineering, and product teams to convert operational problems into reusable graph-powered capabilities. Own technical design reviews, coding standards, model ...

solutions for top-to-bottom commerce. Operating as a specialised division within Global Payments, Storman is the market leader in self-storage management software across Australia, New Zealand, and expanding global markets. By pairing deep industry expertise with the power of Global Payments' global commerce infrastructure, our mission … point of contact and escalation owner for key accounts. Provide advanced tier‐2/tier‐3 technical support to users and administrators across phone, case management, instant chat, and web conferencing—analysing log files and delivering expert resolution guidance. Oversee methodical investigation and resolution workflows for complex technical ...

define and lead the organisation's target-state data architecture, enabling AI-driven innovation while ensuring regulatory compliance. You will design data frameworks connecting case management, finance, CRM and analytics, driving scalable, secure data foundations and high-quality data access for advanced analytics. #J-18808-Ljbffr ...

Data Engineering Lead in London to shape and deliver an enterprise data platform. You will design and maintain robust ETL/ELT pipelines across case management, finance and CRM systems, driving a cloud-first data strategy with AI readiness. Engage with Data Architects, analysts and data scientists ...

will own end-to-end D365 CS architecture and integrate it with Azure services and external systems. This hands-on delivery role involves case management, SLAs, queues, omnichannel servicing, and ties into telephony, payments, and identity providers within an Agile delivery environment. #J-18808-Ljbffr ...

colleagues and partners to achieve positive outcomes and uphold our core values of professionalism, integrity, and service. What You’ll Do Utilising the LIMA case management system call up and receive exhibits (digital devices and storage media) liaising direct with Investigating Officers and/or Property Clerks. Carry ...

skills, with meticulous attention to detail and the ability to identify patterns in complex data. Experience with bug tracking systems (e.g., Jira) and test case management tools. Familiarity with using AI tools to create agents and skills and to generate code that works for testing on-device apps. ...