126 to 150 of 285 Case Management Jobs in England

link between internal business teams, IT stakeholders and external technology suppliers. This is a hands-on delivery role requiring strong project governance, vendor management and stakeholder engagement, including regular communication with senior leadership. Key Responsibilities Lead end-to-end delivery of business systems and SaaS implementation projects. Take ownership … governance. Experience Required Strong experience delivering IT and business systems implementation projects. Experience implementing SaaS platforms such as HRIS, HR, Finance, CRM, ERP or Case Management systems. Previous experience managing vendor-led or third-party system implementations. Strong project planning, governance, risk and dependency management experience. Comfortable ...

link between internal business teams, IT stakeholders and external technology suppliers. This is a hands‐on delivery role requiring strong project governance, vendor management and stakeholder engagement, including regular communication with senior leadership. Key Responsibilities Lead end-to-end delivery of business systems and SaaS implementation projects. Take ownership … governance. Experience Required Strong experience delivering IT and business systems implementation projects. Experience implementing SaaS platforms such as HRIS, HR, Finance, CRM, ERP or Case Management systems. Previous experience managing vendor-led or third-party system implementations. Strong project planning, governance, risk and dependency management experience. Comfortable ...

those being prepared to be run operationally Ensuring that the service designs follow the standard approach for Capacity, Availability, InformationSecurityand IT Service Continuity Management Identification of the Operational Level Agreements and underpinning contracts required to operate the service Creation or amendment of standard Service Designs, Servicesheetsand user-facing service … environment ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable) Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis Supplier management experience Experience in case management toolsets – preferably ServiceNow Excellent working knowledge of Microsoft Office – particularly Excel Proven experience in communicating with ...

conduct strategic conversations with CIO-level stakeholders on customer service technology, organisational transformation and AI adoption. Strong understanding of Salesforce Service Cloud capabilities, including Case Management, Omnichannel Routing, Digital Engagement, Knowledge, Field Service integration, Service Intelligence and Contact Centre transformation. Experience defining service transformation strategies that combine process … ability to architect enterprise-scale Salesforce Service solutions while balancing scalability, security, performance, maintainability and operational excellence. Strong commercial and consulting skills, including business case development, roadmap definition, executive storytelling and stakeholder management. Experience developing industry-leading propositions, offerings and thought leadership in the customer service domain. Ability ...

conduct strategic conversations with CIO-level stakeholders on customer service technology, organisational transformation and AI adoption. Strong understanding of Salesforce Service Cloud capabilities, including Case Management, Omnichannel Routing, Digital Engagement, Knowledge, Field Service integration, Service Intelligence and Contact Centre transformation. Experience defining service transformation strategies that combine process … ability to architect enterprise-scale Salesforce Service solutions while balancing scalability, security, performance, maintainability and operational excellence. Strong commercial and consulting skills, including business case development, roadmap definition, executive storytelling and stakeholder management. Experience developing industry-leading propositions, offerings and thought leadership in the customer service domain. Ability ...

financial institutions. Domain-Driven Selling Leverage deep knowledge of AML, KYC, CDD/EDD, transaction monitoring, sanctions screening, adverse media screening, entity resolution, case management, and regulatory reporting to credibly engage compliance and risk stakeholders. Translate complex regulatory requirements and financial crime trends (e.g., sanctions evasion, mule accounts … customer feedback to Product teams to inform roadmap and competitive positioning. Contribute domain expertise to RFP responses, competitive evaluations, and proposal development. Pipeline & Forecast Management Maintain accurate and up-to-date pipeline, forecast, and account data in CRM. Provide regular, reliable forecasting to sales leadership. Identify and mitigate deal ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI. We operate as a collaborative and inclusive organisation that empowers our people to take ownership … containerised environment. Automated API testing with Java (e.g. RestAssured/SoapUI) Experience using collaborative tools such as Jira, Confluence, or similar for test case management, documentation, and communication within Agile/Scrum teams. Working knowledge of CI/CD pipelines, including experience with Jenkins, GitLab CI, or other ...

Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI.We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate … Java (e.g. RestAssured/SoapUI)Experience with Contract Testing tools (e.g., PACT)Experience using collaborative tools such as Jira, Confluence, or similar for test case management, documentation, and communication within Agile/Scrum teams. Working knowledge of CI/CD pipelines, including experience with Jenkins, GitLab ...

improve those apps while they’re used at scale Build efficient and scalable data integration pipelines from a range of sources (legacy legal case management systems, unstructured Word documents, PDF files, SQL DBs, etc.) Own software architecture across core projects and lead on infrastructure and architecture design decisions ...

resolve them. Strong Excel and data-analysis skills, including reviewing large datasets, reconciling information and identifying exceptions or trends. Experience producing HR reports, management information, data extracts or dashboards. Experience supporting process mapping, process documentation, SOP development or employee/manager guidance. Strong written communication skills, with the ability … senior leaders and external suppliers. Oracle HCM experience across Core HR, Benefits, Absence, Journeys, Helpdesk, reporting, security or workflow. Experience supporting system configuration, release management, user acceptance testing or regression testing. Knowledge of HR and payroll interfaces, data reconciliation and system controls. Experience with Power BI, Power Automate, Power ...

bettering the lives of legal professionals while increasing access to justice .Summary:Clio Operate, formally ShareDo, is a cutting-edge, adaptive work management platform that empowers large law firms to create customised solutions for managing their work processes. We focus on mid-sized to large law firms that … Clio Operate as their Case Management System to streamline operations, boost profitability, and enhance the client experience.In March 2025, Clio — the global leader in cloud-based legal technology — announced the strategic acquisition of ShareDo. Headquartered in Vancouver, Canada, Clio also has offices in Toronto, Calgary, Dublin, Manchester ...

Assurance teams to define and execute QA and UAT plans, verify sprint releases, and support defect triage. Provide thought leadership across customer service operations, case management, omni‐channel, knowledge management, automation, and service process optimisation. Qualifications Demonstrated experience as a Functional Lead, Delivery Lead, Program Lead ...

Assurance teams to define and execute QA and UAT plans, verify sprint releases, and support defect triage. Provide thought leadership across customer service operations, case management, omni‐channel, knowledge management, automation, and service process optimisation. Qualifications Demonstrated experience as a Functional Lead, Delivery Lead, Program Lead ...

organization. Our culture in the HR/EX Chief Data Office encourages innovation, challenging the status quo, and striving for best-in-class data management practices. As a leader in this space, you will ensure HR data assets are managed with rigor and precision, enabling trusted data for strategic … accordance with UK GDPR & EU GDPR (and applicable local privacy laws), with clear governance, documentation, and risk-based escalation. HR Data Privacy Incident & Case Management: Execute and manage HR data privacy incidents and global case governance processes, ensuring prompt resolution, risk-based escalation, and adherence to applicable ...

organization. Our culture in the HR/EX Chief Data Office encourages innovation, challenging the status quo, and striving for best-in-class data management practices. As a leader in this space, you will ensure HR data assets are managed with rigor and precision, enabling trusted data for strategic … accordance with UK GDPR & EU GDPR (and applicable local privacy laws), with clear governance, documentation, and risk-based escalation. HR Data Privacy Incident & Case Management: Execute and manage HR data privacy incidents and global case governance processes, ensuring prompt resolution, risk-based escalation, and adherence to applicable ...

organization. Our culture in the HR/EX Chief Data Office encourages innovation, challenging the status quo, and striving for best-in-class data management practices. As a leader in this space, you will ensure HR data assets are managed with rigor and precision, enabling trusted data for strategic … accordance with UK GDPR & EU GDPR (and applicable local privacy laws), with clear governance, documentation, and risk-based escalation. HR Data Privacy Incident & Case Management: Execute and manage HR data privacy incidents and global case governance processes, ensuring prompt resolution, risk-based escalation, and adherence to applicable ...

defence, etc. Familiarity with public sector regulations, compliance (e.g., GDPR, FOIA), and procurement processes. Knowledge of common public sector challenges: legacy systems, citizen engagement, case management, grants, licensing. Proficiency in key Salesforce architecture areas, particularly Service Cloud, Experience Cloud, and Public Sector Cloud. Public Sector Solutions Accredited Professional … Cloud Consultant certifications are mandatory. Strong grasp of Data Cloud, MuleSoft, OmniStudio, and Agentforce for automation and integration. Experience with integration technologies, master data management, and familiarity with other cloud platforms (e.g., AWS).Ability to analyse, design, and optimize business processes through technology and integration. Demonstrated experience guiding customers ...

improve those apps while they’re used at scale Build efficient and scalable data integration pipelines from a range of sources (legacy legal case management systems, unstructured Word documents, PDF files, SQL DBs, etc.) Own software architecture across core projects and lead on infrastructure and architecture design decisions ...

needs of each team member and identifying emerging talent. Conduct regular individual and team performance reviews, providing actionable feedback and targeted coaching. Performance Management & Data-Driven ImprovementMonitor and analyse a variety of data sources (KPIs, dashboards, call listening, QA, customer feedback) to assess individual and team performance. Identify trends … vulnerable or complex situations. Promote risk awareness, adherence to policies, and corrective action where necessary. Support in embedding governance, quality frameworks, and change management initiatives within the team. Stakeholder Engagement & CommunicationCommunicate performance, risks, best practices, and improvement recommendations to the relevant Head of Department and across teams as required. ...

needs of each team member and identifying emerging talent. Conduct regular individual and team performance reviews, providing actionable feedback and targeted coaching. Performance Management & Data-Driven Improvement Monitor and analyse a variety of data sources (KPIs, dashboards, call listening, QA, customer feedback) to assess individual and team performance. Identify … vulnerable or complex situations. Promote risk awareness, adherence to policies, and corrective action where necessary. Support in embedding governance, quality frameworks, and change management initiatives within the team. Stakeholder Engagement & Communication Communicate performance, risks, best practices, and improvement recommendations to the relevant Head of Department and across teams ...

needs of each team member and identifying emerging talent. Conduct regular individual and team performance reviews, providing actionable feedback and targeted coaching. Performance Management & Data-Driven Improvement Monitor and analyse a variety of data sources (KPIs, dashboards, call listening, QA, customer feedback) to assess individual and team performance. Identify … vulnerable or complex situations. Promote risk awareness, adherence to policies, and corrective action where necessary. Support in embedding governance, quality frameworks, and change management initiatives within the team. Stakeholder Engagement & Communication Communicate performance, risks, best practices, and improvement recommendations to the relevant Head of Department and across teams ...

them reintegrate into the community. In this role, you will support in leading the team by providing overall leadership to the service and line management responsibilities to support, enable, and empower your team to deliver high quality support to our residents. You will also support some … through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Key Responsibilities Include: Line management and leadership, offering guidance and support throughout the employee lifecycle, fostering a supportive leadership culture focused on staff wellbeing, learning, and development Encourage productivity ...

criminal background checks, performance review processes, e-signature implementation, and sourcing a new HR system. Participate in Health & Safety meetings, Driver Representative meetings, and Management meetings to shape the business roadmap. Oversee recruitment across the business for both office staff and drivers. Mentor and develop the HR Generalist, sharing … Tribunal preparation, ACAS conciliation, and settlement negotiations. Provide coaching to managers on ER best practices and compliance. Sickness Absence & Capability Lead end-to-end management of short- and long-term sickness absence. Coordinate Occupational Health, implement reasonable adjustments, and manage return-to-work plans. Apply capability procedures, including termination ...

will build frameworks that aggregate complex data points into a unified, real-time risk profile, giving analysts instant context without the hunt. Intelligent Case Handling & Workflows: Own the end-to-end case management experience. You will build flexible, customizable workflow engines that empower operational teams to design … assistance. Unify the Operational Stack: Oversee the consolidation of fragmented tooling into a seamless, cohesive platform, standardizing core risk, quality assurance (QA), and workforce management (WFM) processes globally. Drive Cross-Functional Alignment: Act as the primary bridge between global product teams, compliance officers, and operational floor managers, ensuring platform ...

Application Deadline: Monday 28th September 2026 Reports to: Funding and Development Manager About the Role As Quality and Impact Manager, you will strengthen project management, quality, data and impact systems across Future Projects, helping teams deliver effective, sustainable services that respond to local need. Working with Department Heads … insight to drive continuous improvement. Key Responsibilities Support service and project planning, mobilisation, sustainability, transition and closure. Develop and maintain proportionate quality assurance, project management and improvement systems. Monitor KPIs, outputs, outcomes, milestones and deliverables, identifying risks and performance issues early. Provide planning support, problem-solving, coaching and constructive ...