126 to 150 of 231 Case Management Jobs in England

consistently high customer satisfaction across all contact channels. The work requires resilience and adaptability. You will manage customer inquiries through to resolution, accurately recording case details in the case management system (e.g., Salesforce ), and escalating unresolved issues appropriately while keeping customers informed. Success is measured by achieving … Xero. Making proactive and reactive outbound calls to manage and resolve customer inquiries. Staying up‐date with Xero product changes, training, and accurately recording case details. Where and how you can work We are looking to add Customer Experience Specialists to our team who will work ...

users and stakeholders to scope, prioritise, and resolve issues and bugs Enable ML development through efficient and scalable data integrations from diverse sources, including case management systems, unstructured documents (Word, PDF), and SQL databases Essential Skills and Experience Strong degree qualification(s) in a STEM subject from ...

agile principles into day-to-day workflows. Working experience in any of the following – e-comms surveillance, e-comms, trade reconstruction, transaction monitoring and case management. Working understanding of financial datasets. Good understanding of financial regulations. Job details Job Type: Permanent Location: London, on-site We are only accepting ...

Technical Support Associate you will offer first-line support to the company's end customers across a broad range of queries, including billing, order management, Professional Services scoping, and technical issues. This is a great opportunity for a driven, curious individual to grow within a fast-moving technology company … keeping departmental and personal KPIs in mind is essential. Responsibilities Engage the customer through multiple channels like Phone, Chat, Web, and Email proactively, using case management tools like Salesforce and Jira Handle a wide range of customer queries — including billing, order management, Professional Services scoping, and technical ...

technology solutions to police forces, local authorities and public sector organisations. Our client develops software that supports law enforcement operations, traffic and parking enforcement, case management and public safety. This is an excellent opportunity for a technically strong Support Analyst to work with business-critical software, providing direct … technical support to police forces and other public sector customers. The role offers a combination of SQL troubleshooting, application support, ticket management and direct customer interaction , with opportunities to develop technical expertise in a specialist software environment. Key Responsibilities Provide technical and application support to police forces and public ...

technology solutions to police forces, local authorities and public sector organisations. Our client develops software that supports law enforcement operations, traffic and parking enforcement, case management and public safety. This is an excellent opportunity for a technically strong Support Analyst to work with business-critical software, providing direct … technical support to police forces and other public sector customers. The role offers a combination of SQL troubleshooting, application support, ticket management and direct customer interaction , with opportunities to develop technical expertise in a specialist software environment. Key Responsibilities Provide technical and application support to police forces and public ...

transformation pipelines for SIEM, EDR/XDR, IAM/PAM, CMDB, vulnerability scanners, cloud security platforms, threat intelligence feeds, security data lakes, and case-management systems. • Develop entity extraction, identity resolution, deduplication, schema mapping, relationship inference, confidence scoring, temporal modeling, and graph enrichment capabilities. • Model assets, applications, users … security assistants that combine graph traversal, vector retrieval, structured evidence, LLM reasoning, citations, and human approval controls. • Partner with SOC, threat intelligence, IAM, vulnerability management, cloud security, architecture, data engineering, and product teams to convert operational problems into reusable graph-powered capabilities. • Own technical design reviews, coding standards, model ...

market sales plays, and provide critical insights to our product and engineering teams.Stripe Radar is Stripe's fully integrated fraud and risk management platform. The Radar team's mission is to evolve from a best-in-class payment fraud product into a unified risk intelligence platform that protects businesses … subject matter expert on Stripe's Radar product suite to accelerate opportunities globallyDemonstrate a deep understanding of trends in the fraud and risk management ecosystem, including AI-powered detection, processor-agnostic architectures, and the shift from payment fraud to holistic business risk (policy abuse, account takeover, first-party misuse ...

quality of technology systems related to auto and home insurance. They are responsible for planning, coordinating, and executing structured tests, focusing mainly on case management via Salesforce and digital customer journeys.This position ensures that all system enhancements, bug fixes, and transformation projects are delivered into production with high … will execute system, integration, and regression testing.You will organize and support User Acceptance Testing (UAT) cycles and Non-Regression Testing (NRT) across impacted journeys.Defect Management & Quality AssuranceYou will log, track, and validate defects until they are resolved, ensuring no regressions occur.You will validate bug fixes, evaluate risks, and provide ...

Python, PowerShell, or Bash are advantageous. Strong analytical, communication, and problem-solving skills. Key Responsibilities Monitor and investigate security alerts using SIEM and case management tools. Identify, analyse, and respond to potential cyber security threats and incidents. Escalate and support the management of security incidents in line ...

technology across our teams and offices. We are looking for a Legal Technologist with experience in process improvement and configuring digital solutions using case management, data visualisation, AI and Gen AI, automation, workflow and no/low-code platforms. The successful candidate will act as a key member … scanning the market for new and innovative solutions. Manages their own financial targets when handling client matters. Skills & experience Strong day to day self-management with a focus on delivery whilst role modelling exemplary behaviours in line with the firm’s purpose and values. Ability to deliver an outstanding ...

reporting tools, ensuring consistency across services. Manage day-to-day reporting requests and tickets, ensuring responses meet agreed service level requirements. Work with case management systems, including SystmOne, ILLY, Theseus and Halo, to produce accurate and meaningful reports. Work collaboratively with the wider Performance and Data team … explain data and findings to a range of audiences. Experience providing training, guidance and support to colleagues using reporting systems. Good organisational and time management skills, with the flexibility to adapt to changing demands. You will be collaborative, proactive and keen to continuously develop your skills, sharing our commitment ...

Lead System Architect (CLSA) - Part 1 and Part 2. Extensive experience delivering large-scale Pega implementations. Strong knowledge of Pega Infinity, architecture, integrations and case management. Experience with performance tuning and troubleshooting using PAL, PDC and DB Tracer. Proven experience leading distributed development teams. Agile/Pega Express delivery ...

business functions. Contributing to new product capabilities, particularly across payments, telecommunications and utilities. Supporting Salesforce platform improvements, integrations, sales processes, customer service workflows and case management. Delivering changes incrementally, focusing on tangible business value and continuous improvement. Balancing competing priorities while maintaining a consistent and maintainable architectural approach. ...

using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm’s Learning Management System (LMS). Person Specification Key Skills & Attributes Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear … approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications Experience delivering ...

using feedback to drive continuous improvement. Maintain accurate records of attendance, feedback, and manage training data and course tracking through the firm's Learning Management System (LMS). Person Specification: Key Skills & Attributes: Strong presentation, facilitation, and interpersonal skills. Ability to communicate complex IT concepts in a clear … approachable manner Skilled in creating engaging, easy-to-follow learning resources. Highly organised with excellent time management and attention to detail Collaborative and adaptable, with the ability to work effectively with both technical and non-technical teams. Passionate about digital learning, innovation, and continuous improvement. Experience & Qualifications: Experience delivering ...

their practical applications within the workplace. Delivering cybersecurity awareness training, including phishing prevention and best practice. Supporting ongoing digital transformation projects, including future practice management system developments. Working with stakeholders across different departments to identify training needs and improve overall digital capability. About You We're looking for someone … style, with the confidence to engage colleagues at all levels. Experience within professional services or a legal environment would be advantageous. Knowledge of legal case management systems and workflows would also be desirable, alongside familiarity with practice management systems and legal technology platforms such as SOS, InfoTrack ...

certificates UK Policing & Criminal Justice (desirable): National systems such as PNC/LEDS, PND, IDENT1 and the Common Platform Command and control, custody, case management, intelligence and property systems used by UK forces Data protection requirements for police data, including UK GDPR and the Data Protection … Delivery & Stakeholder Management: Overseeing third-party and contractor delivery teams Reporting status and risk to customer project boards Reviewing contracts, statements of work and tender requirements for integration scope What We Offer 28 daysholiday plus UK bank holidays Private medical, dental, and vision insurance through AXA Health and BUPA ...

them get the most out of Service Cloud’s powerful capabilities. Tasks How you help us make digital transformation tangible: Implement features such as Case Management, Omni-Channel Routing, Knowledge, and Entitlements Translate business requirements into scalable Salesforce configurations and workflows Collaborate with cross-functional teams to deliver … What you should bring with you: 2–3 years of hands-on experience implementing Salesforce Service Cloud Strong understanding of service processes such as case lifecycle, SLAs, escalation, and support metrics Experience with features such as Omni-Channel, Knowledge Base, Macros, and Email-to-Case Ability to translate ...

Living with their policy: self-service policy changes, renewals, documents and the messages we send them. Getting help when they need it: telephony, webchat, case management, and the workspace our agents use every day. Making a claim: reporting it online, assessment, settlement and payments, our connections … supplier network, and the tools our claims handlers rely on. Keeping it fair and consistent: fraud management, complaints, a single view of the customer, and the design system that makes every journey look and feel like Homeprotect. The engineering challenge is to make all of this feel like ...

Detego Global is on the lookout for a SOC Subject Matter Expert to join our Product Management team. We are looking for a mid to senior SOC analyst with extensive operational experience who is ready to transition into a product-focused role. You will be the voice … incident prioritisation and intelligent playbook execution that helps analysts make critical security decisions. Their responsibilities will include: Providing expert SOC operational guidance to product management and engineering teams throughout the product development lifecycle. Defining and documenting detailed system-level requirements for SOC analyst tools, ensuring alignment with real-world ...

cases, and define a secure target architecture and delivery roadmap. Responsibilities Assess the existing SOC architecture, including SIEM, SOAR, EDR/XDR, threat intelligence, case management, and security data platforms. Evaluate SOC data availability, quality, and suitability for AI-enabled use cases. Identify opportunities for AI augmentation across … Prioritise use cases based on business value, feasibility, data availability, complexity, and risk. Identify technical dependencies, constraints, and implementation considerations. Produce an AI use-case and feasibility assessment. Document data and integration requirements. Develop a build-versus-buy options assessment. Define security and assurance considerations. Develop the target architecture ...

infrastructure, systems and technology across multiple office locations. Manage and maintain servers, networks, Microsoft 365, hardware and SQL databases. Oversee the organisation's case management system, including configuration, access, updates and support. Manage user accounts, permissions, onboarding, offboarding and system access. Maintain and improve cybersecurity, backup, disaster recovery … competing priorities independently. Strong communication skills and the ability to explain technical matters to non-technical colleagues. A hands-on approach, balancing wider IT management responsibilities with technical involvement. Previous experience within the legal sector or professional services would be advantageous. A willingness to travel between office locations across ...

software development experience. 9+ years of hands-on Pega development experience. Pega Certified Senior System Architect (CSSA). Strong experience in: Pega Application Configuration Case Management & Workflow Design Defect Resolution in Existing Pega Estates Pega Integrations & Services Development Guardrail-Compliant Development Unit Testing & Peer Reviews Technical Debt Remediation ...

inefficiencies and improving them Full UK driving licence (travel to other offices required) Nice to Have: Experience in legal or professional services Knowledge of case management systems Certifications such as CompTIA A+, Microsoft MTA/MCSA, or similar Your Rewards Additional leave for long service Company pension scheme ...