851 to 875 of 1,808 Customer Experience Jobs in England

design assurance, this is it. Why This Role Matters Design quality and assurance play a fundamental role in delivering reliable infrastructure and exceptional customer outcomes. This role will ensure the right frameworks, controls and capabilities are in place to support safe, compliant and efficient delivery while enabling the Design … function to evolve and scale for the future. Your leadership will directly influence quality, operational performance, customer experience and long-term business success. What You'll Do ✨ Lead and develop the Design Assurance function, setting priorities, standards and performance expectations. Own assurance frameworks, quality controls and governance processes ...

part of a fast-moving environment building defensible capabilities to keep Monzo and our customers safe. Our work has a direct impact on customer experience and the company’s bottom line by reducing fraud and scams in financial transactions. Our ML scientists work on problems spanning fraud detection … prevention, transaction monitoring for suspicious activity, customer risk assessment and operational tooling. What you’ll be working on A Lead Machine Learning Scientist is a technical individual contributor (IC) leadership role. You will be expected to leverage deep experience in developing and deploying advanced ML models ...

know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US, we've established ourselves … designers, technologists, and business experts—to create customer-focused products and services. Align design and business goals by working closely with leadership across CX, Product leadership, and Marketing. Lead and support discovery, design, and delivery research through workshops, design sprints, and ideation sessions. Advocate for customer-centric design ...

LotusFlare has always been about making an impact through software products and changing industries for the better by simplifying technology so as to simplify customer experience. Founded by the team that helped Facebook reach over one billion mobile users, LotusFlare was born out of a vision to make … mission now is to design, build and continuously advance a AI-enabled, cloud-native digital commerce and monetization platform that simplifies technology and customer experience to deliver valuable outcomes to enterprises. This platform provides the software product foundation for the company’s main offering, the LotusFlare Digital Network ...

hackajob is partnering directly with JPMorganChase to hire for this role. JOB DESCRIPTION We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers … designers, technologists, and business experts to create customer-focused products and services. Align design and business goals by working closely with leadership across CX, Product leadership, and Marketing. Lead and support discovery, design, and delivery research through workshops, design sprints, and ideation sessions. Advocate for customer-centric design ...

business stakeholders and SMEs to understand operational challenges. Translate programme research outputs into measurable business outcomes. Quantify commercial benefits including cost reduction, operational efficiency, customer experience, risk reduction, revenue generation and competitive advantage. Lead the development of executive-level commercial propositions and business cases that inform investment … commercial roadmap. Influence programme investment decisions through commercial insight and market intelligence. Represent Track 5 at executive and strategic governance forums where required. Knowledge, Experience and Qualifications Commercial Experience developing executive-level business cases and influencing strategic investment decisions. Demonstrated ability to shape commercial strategy for emerging technologies. ...

customers succeed with AI‐powered search and discovery. As an Agentic Outcome Engineer specializing in Adobe Brand Visibility (ABV), you'll combine technical expertise, customer success skills, and AI development to drive brand consistency, site visibility, and customer sentiment. You'll build tools, automations, and repeatable processes that … refine intelligent agents that support the ABV lifecycle (e.g., content evaluators, metadata generators, QA agents).Integrate ABV‐powered agents with AEM, AEP, and customer systems via APIs and data pipelines. Implement safety and quality guardrails, fallback logic, and human‐in‐the‐loop workflows. Technical Implementation & DeliveryLead technical integration ...

effective storytelling. This role will lead the Content Design for key initiatives within Expedia Group's Loyalty portfolio. As a member of the Experience Design team, you will collaborate globally across Product Design, Content Design, and Research to create cohesive, traveler-centered experiences. The Content Designer will demonstrate strong … your CV. Are you passionate about finding the right content solutions to meet users’ needs using research, data, and empathy? Do you have extensive experience bringing clarity, consistency, and usability to the overall product experience? Are you dedicated to designing experiences that are helpful and human ...

help our clients navigate a rapidly changing landscape. We develop and embed AI solutions which help financial institutions become more efficient, enhance customer experience, and find the commercial upside in uncertain markets. Within the constraints of a highly regulated industry, we see so much opportunity for impactful innovation … customers and partners, translating complex ML concepts for stakeholders. Who we’re looking for: You understand the full machine learning lifecycle and have experience operationalising models built with frameworks like Scikit-learn, TensorFlow, or PyTorch. You possess strong Python skills and solid experience in software engineering best practices. ...

Drive digital, web, demand and pipeline analytics. Build and refine predictive and diagnostic models to support forecasting, targeting, and optimization strategies. Partner with, Sales, Customer Success and Product teams to implement data-informed actions and measure impact. Ensure data integrity, relevance, and timeliness by collaborating with data engineering … Book of Business. Cross-Functional Collaboration: Act as a strategic partner to Marketing, Sales, Product, Finance and IT teams to align initiatives and streamline customer experiences Knowledge and Experience - Legacy Section 5+ Years of professional experience 3+ Years of experience of Marketing Ops/RevOps ...

Owner role: strategy, governance and continuous improvement, not operational management. You'll define and govern the end-to-end Order-to-Cash process, from customer onboarding and credit management through to billing, collections and cash application, and support the implementation of NetSuite across the Group. About the business … cash conversion Support ERP implementation and future automation initiatives Establish KPIs including DSO, Collection Effectiveness Index and billing accuracy Identify opportunities to improve customer experience and reduce manual processing Partner with Commercial, Finance, Treasury and Shared Services leadership Drive global process standardisation across newly acquired businesses Lead global ...

world'? Are you analytically creative and motivated by new challenges? Do you have a passion for working with data to drive insight and improve customer understanding? When you join us you will be providing world-class customer insights for our clients. Utilising the Nectar data to understand … personalise the customer experience and drive business impact, this role is a fantastic opportunity to apply and develop your analytical capabilities. The role is based in our London office on average 1 day a week, with home working expected the remainder of the time. Occasional travel ...

right problems, shape solutions, and deliver technology-driven outcomes that create measurable business value. Our expertise spans software engineering, Al & data, product development, and customer experience, delivered by teams that combine strong technical depth with a consulting mindset. Why Join Us? If you are looking for a place … technical capability with leadership and stakeholder-management skills. Operating within agile product squads, you'll shape technical direction, mentor engineers, and build scalable customer-facing platforms while solving complex business problems and driving delivery on mission-critical systems in the banking and payments domain. Your key responsibilities: Your responsibilities ...

Описание: Sky is a leading media and entertainment brand serving 24 million customers across 6 countries. Its Customer Experience Centre of Excellence creates better digital experiences for customers across the UK and Ireland. Задачи: Deliver intuitive, evidence-based experiences across web and native platforms; Provide design vision … technical requirements; Run workshops and create user journey maps; Champion AI tools to drive efficiency and creativity; Support delivery with a focus on accessibility, CX KPIs and scalable design systems. Требования: Proven experience delivering high-quality, accessible, large-scale digital products and services across responsive web and native applications ...

love to hear from you. What You'll Do Identify Emerging Abuse Proactively identify new fraud patterns, abuse trends, and vulnerabilities across our products, customer journeys, and operational processes. Investigate anomalies, understand attacker behaviours, and translate observations into actionable mitigation strategies. Continuously scan for evolving risks, whether driven … loopholes, technological change, or new product launches. Build the Strategy Define the roadmap for emerging fraud prevention across the business. Prioritise risks based on customer impact, financial exposure, operational complexity, and strategic importance. Develop business cases that influence investment in tooling, automation, machine learning, and product improvements. Turn Insights ...

Probation Are you an organised, proactive individual who thrives in a fast-paced environment Do you enjoy coordinating people, solving problems and delivering outstanding customer service Our client, a well-established and growing business based in Peterborough, is looking to recruit an experienced Service Desk Controller to become … member of their busy operations team. This is an excellent opportunity for someone with experience in service coordination, engineer scheduling or planning who enjoys keeping things running smoothly and ensuring customers receive a first-class service. The Role As a Service Desk Controller, you'll be at the heart ...

enable every marketer at Preply to operate at their full potential. What you need to succeed: At least five years of hands‐on technical experience in Performance Marketing channel management for a highly‐trafficked consumer website OR experience as a product manager in marketing technology. You have experience … etc. You're a systems thinker who thrives on making complex ecosystems automated, measurable, and scalable. Exceptional analytical and problem solving abilities. You have experience leading cross‐functional teams to deliver products to global markets. You're a natural leader. You know how to influence people to get things ...

businesses work and how people feel at work. At Perk, were driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings … from the travel and SaaS industries, representing over 70 countries. If youre excited about having a real impact and shaping how millions of people experience work, wed love you on the team. Visit to learn more. About The Role The Implementation Team is responsible for the onboarding ...

make machines do the heavy lifting About the role Reports to: Operations Manager (US Cards & Loans) As a Team Lead in Customer Operations, you will lead, coach, and develop a team of approximately 10 front-line agents responsible for delivering exceptional service and support to our US customers, across … consistent achievement of key performance indicators (KPIs), use data and insight to foster continuous improvement, and champion initiatives that streamline processes and improve customer experiences. You will dedicate a substantial portion of your time (up to 30%) to identifying and supporting process improvements, leveraging frontline insights to inform automation ...

make machines do the heavy lifting About the role Reports to: Operations Manager (US Cards & Loans) As a Team Lead in Customer Operations, you will lead, coach, and develop a team of approximately 10 front-line agents responsible for delivering exceptional service and support to our US customers, across … consistent achievement of key performance indicators (KPIs), use data and insight to foster continuous improvement, and champion initiatives that streamline processes and improve customer experiences. You will dedicate a substantial portion of your time (up to 30%) to identifying and supporting process improvements, leveraging frontline insights to inform automation ...

advertisers through our consumer brands, B2B network, and travel advertising business.Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster … make performance measurable, actionable, and durable. You will own the product vision and roadmap for performance across web and app, balancing near-term experience improvements with longer-term investments in instrumentation, diagnostics, release protections, and performance-by-default product development practices.You will help Expedia Group deliver faster, more stable ...

largest multi-channel retailer of trade tools, plumbing, electrical and hardware products. Our success is built on a simple but powerful customer purpose: helping our customers get theirjobs done quickly, affordably and right first time. Digital sits at the heart of that proposition. Over 75% of the business … even stronger connection with our customers and opening up new opportunities to deliver more personalised and rewarding experiences. With continued investment in digital platforms, customer data and AI capabilities, we have strong foundations for the next phase of growth. We're looking for an exceptional ecommerce leader to build ...

partners. This is an exciting opportunity to be part of and shape Oneglobal's growing international network of offices. The successful candidate will have experience in a similar role and will be passionate about project management and delivering proactive solutions for the business. Based in our London office, this … role will work collaboratively with key internal stakeholders and third-party suppliers to drive change initiatives that improve efficiency, enhance customer experience, support regulatory compliance, and contribute to the achievement of strategic business objectives. The role will be operating in an inclusive culture with a supportive environment ...

valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate … working : If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the Role As the Customer Success Lead you’ll lead a team of experienced Customer Success team members across the UK&I region. You’ll balance people leadership ...

Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud … Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com About our Team You will be part of a London based team delivering implementations for LexisNexis Risk Solutions clients across EMEA. About the role This role combines ...