101 to 125 of 141 Customer Experience Jobs in London

User Researcher - Digital Customer Experience Salary: £60,000 - £75,000 plus benefits, perks & healthcare options Location: UK Wide - London, Bristol, Manchester & Birmingham Job Type: Permanent Hybrid (1-2 days per week) Occasional travel to client sites Requirements: Must be eligible for SC Clearance About the role ...

that's making a significant investment in AI, with ambitious plans to transform how its platform operates, automate complex processes and deliver increasingly personalised customer experiences. Operating a sophisticated AWS-hosted platform comprising 36 predominantly TypeScript-based microservices, the business is establishing a dedicated AI engineering function to integrate … already started working with LLMs and agentic technologies, this is an opportunity to build on your existing expertise while developing valuable, hands-on experience with production AI systems. The Role The business operates a sophisticated, AWS-hosted sportsbook platform comprising 36 predominantly TypeScript-based microservices. The initial project will ...

excellent opportunity for a highly analytical, SQL-focused professional looking to develop further into Product Analytics. You'll work with large-scale digital and customer datasets to understand user behaviour, improve engagement and help shape the future of digital products. Working closely with Product, Engineering and wider business teams … will turn complex data into actionable insights that drive product improvements and better customer experiences. Key Responsibilities Analyse large-scale user and event data using advanced SQL. Understand audience behaviour, engagement patterns and customer journeys. Identify key user segments, cohorts and opportunities to improve retention. Support event tracking ...

deliver it. You will work closely with company founders, leadership, customers, partners, and investors, balancing technical excellence with programme delivery, commercial objectives, and customer requirements. This position will suit someone who enjoys operating in a fast-moving start-up environment, is comfortable making key decisions, and thrives on building … implement mitigation strategies. Act as the primary technical interface with customers, suppliers, partners, and key stakeholders. Support future growth, business development activities, and strategic customer engagements. Work closely with company leadership to align technical delivery with business goals and programme milestones. Essential Experience Degree qualified in Aerospace Engineering ...

vibrant team. This is an exciting opportunity for an individual who thrives in a fast-paced environment and is passionate about delivering top-notch customer support. Key Responsibilities: As a Support Bar Analyst, you will play a crucial role in ensuring an exceptional experience for customers. Your responsibilities … will include: Providing expert support and guidance to customers regarding product inquiries and technical issues. Analysing customer feedback and data to identify trends and areas for improvement. Collaborating with cross-functional teams to enhance the overall customer experience. Assisting in the development of support materials and resources ...

enterprise to government, we help visionary organisations turn strategic ambitions into results at scale. Our practices cover AI transformation, data platforms, systems engineering advanced CX and experience design. Our client was founded on one simple idea: if we can create the best possible culture and working environment then everything … opportunities, shape proposals and contribute to bids, especially where user-centred design and public sector delivery are central. What You Bring 7+ years of experience working in a user research or related roles. Deep expertise in user research methods and user-centred practice Strong background in Government/public ...

enterprise to government, we help visionary organisations turn strategic ambitions into results at scale. Our practices cover AI transformation, data platforms, systems engineering advanced CX and experience design. Our client was founded on one simple idea: if we can create the best possible culture and working environment then everything … opportunities, shape proposals and contribute to bids, especially where user-centred design and public sector delivery are central. What You Bring 7+ years of experience working in a user research or related roles. Deep expertise in user research methods and user-centred practice Strong background in Government/public ...

client’s team, providing technical support and maintenance across multiple client sites. This is an excellent opportunity for a technically skilled engineer with experience in audiovisual (AV), video conferencing (VC) and unified communications (UC) technologies. You will be responsible for delivering high-quality customer service, diagnosing and resolving … systems operate reliably and efficiently. Working both on-site and remotely, you will play a key role in meeting service-level agreements (SLAs), maintaining customer satisfaction and ensuring faults are resolved promptly. Key Responsibilities Provide field-based engineering support across client sites, including on-site fault diagnosis and remote ...

improvements in reporting and self-service analytics. The Company They are a fast-growing, data-driven organisation with a strong focus on innovation and customer experience. Analytics plays a central role in shaping business strategy, product development, and commercial decision-making. This role offers the chance to have visible … self-service analytics capabilities. Partner with stakeholders to translate business questions into analytical solutions. Identify trends, opportunities, and risks through data analysis. Support experimentation, customer analytics, and strategic projects across the business. Your Skills & Experience Strong commercial experience in data analytics. Advanced SQL skills. Experience building ...

seeking an experienced delivery leader to join an established operational leadership team and help oversee the successful implementation of technology-based projects and customer solutions across a diverse portfolio of clients. This role would suit an experienced Project Delivery Manager, Programme Manager, Senior Project Manager, Service Delivery Manager … reporting activities. Work closely with technical, operational and commercial teams to achieve successful project outcomes. Drive continuous improvement initiatives across delivery processes and customer experience. About You We're interested in speaking with individuals who can demonstrate: Strong project, programme or delivery management experience. Excellent stakeholder engagement and relationship ...

Inside Sales Representative | GIS & Geospatial Technology Location: TBC Salary: Competitive, plus bonus Experience: 3-5 years We are looking for a commercially driven Inside Sales Representative to join a growing technology business operating within the GIS and geospatial software market. This is an exciting opportunity for a sales professional … enjoys building customer relationships, managing opportunities and closing deals. Working with a well-established partner ecosystem, including the Esri network, you will be responsible for converting qualified inbound enquiries into new business. Rather than focusing heavily on cold outreach, you will work with an existing pipeline of opportunities, guiding ...

Business Automation Consultant Location : London Bridge Salary : £58,500 - £70,000, depending on experience 12 Month Maternity Cover Hyde is looking for a Business Automation Consultant to improve how the organisation works by designing and delivering automation across key business processes. The role focuses on reducing manual effort, lowering … cost and risk, and enhancing speed, accuracy, and customer experience. Working with teams across the organisation, the role identifies where automation will add the most value. It turns complex processes into simple, well-controlled automated solutions that are secure, scalable and support long-term business needs. The role also ...

week in office) Employment Type: Full-Time An award-winning payments company transforming the way businesses and consumers move money. Through innovative technology, exceptional customer experiences, and a culture of continuous improvement, we are building the next generation of payment solutions. As they continue to grow, we are looking … high-performing software engineering teams, drive technical excellence, and help deliver scalable, secure, and resilient payment platforms. Must come from a .Net background with experience within either, Payments, Banking or Fintech environment with the ability to work in a fast paced environment. The Role As an Engineering Manager ...

troubleshooting with technical project delivery, mentoring and continuous service improvement. What you'll do: - Own complex technical escalations, delivering lasting solutions and a great customer experience. - Support and manage Microsoft 365, Azure, Windows Server, Active Directory and endpoint technologies, including Intune and Autopilot. - Deliver migrations, infrastructure upgrades and technology … rollouts. - Strengthen security, share knowledge and mentor colleagues to improve service delivery. What you'll bring: - Proven senior IT support experience and strong troubleshooting skills. - Deep knowledge of Microsoft 365, Azure and endpoint management, alongside experience in networking and virtualisation. - Confidence delivering technical projects and working with colleagues ...

successful candidate will play a key role in shaping backend architecture, translating complex business requirements into robust technical solutions and helping deliver innovative digital customer experiences. Working closely with Product, Design and Sales teams, the engineer will have the opportunity to influence technical decisions, introduce new tools and technologies … talent and contribute to a strong culture of technical excellence. Help shape the evolution of the platform, architecture and wider engineering practices. Essential Skills & Experience The ideal candidate will have strong backend engineering experience, with a particular focus on Python development and scalable system design. Key requirements include ...

audience. Operating across multiple regions, the organisation has invested heavily in its data capabilities and is continuing to transform how data powers decision-making, customer experiences and emerging AI initiatives.As part of a wider data and technology transformation, they are looking for an experienced Data Platform Architect to help … around data lineage, observability, modelling standards and platform governance Supporting AI readiness programmes, semantic layer initiatives and self-service data capabilities YOUR SKILLS AND EXPERIENCE: You will bring strong capability in: Data Platform Architecture or Data Solutions Architecture experience within modern cloud environments Strong experience with Terraform ...

looking for an experienced Senior Retail Marketing Manager to lead retail channel marketing across EMEA, working at the intersection of brand, retail, commercial and customer experience. This is a high-impact role for someone who understands that great retail marketing is about far more than simply creating campaigns. … Looking For We're looking for someone who combines strong retail marketing expertise with commercial and analytical thinking. You'll ideally bring: 6+ years' experience in retail channel marketing, partner marketing or a closely related discipline. A strong understanding of retail economics, channel performance and marketing ROI. Experience ...

looking for an experienced Senior Retail Marketing Manager to lead retail channel marketing across EMEA, working at the intersection of brand, retail, commercial and customer experience. This is a high-impact role for someone who understands that great retail marketing is about far more than simply creating campaigns. … Looking For We're looking for someone who combines strong retail marketing expertise with commercial and analytical thinking. You'll ideally bring: 6+ years' experience in retail channel marketing, partner marketing or a closely related discipline. A strong understanding of retail economics, channel performance and marketing ROI. Experience ...

reports to sales management and stakeholders. Client networking, including attending industry and client events from time-to-time. Must-haves Minimum 5 years of experience in business development, sales, or related roles within the events, entertainment, or ticketing industry, with a proven track record of driving revenue growth … targets. Excellent communication and negotiation skills, with the ability to articulate value propositions, influence decision-makers, and close complex deals. Strategic thinker with a customer-centric mindset, capable of identifying market opportunities, anticipating client needs, and developing innovative solutions to drive business success. Results-oriented with a passion ...

organisation. The role will work closely with designers, product teams and senior stakeholders , using research and evidence to shape design decisions, product direction and customer experiences. Key Responsibilities as a UX Researcher Deliver end-to-end user research across multiple initiatives, managing priorities and delivering efficiently. Plan and conduct … design leadership to influence strategic direction and product outcomes. Work independently from research scoping through to delivery , taking ownership of research quality and impact. Experience you'll need Mid-to-senior level experience in User/UX Research within Banking/Financial services. . Strong experience working ...

Technical Product Analyst and help shape the technology that powers smoother, smarter corporate travel. Youll connect the platforms, tools and systems behind our customer and colleague experience, turning complex technical detail into practical improvements that make a visible difference every day. Youll join a values-led business with … platforms, APIs and internal systems so they work together smoothly for customers and colleagues. Spot opportunities to improve system performance, data accuracy and customer experience. Work across product, operations and sales to turn technical detail into practical improvements. About you Youll already be working as a confident Technical Support ...

exciting opportunity for experienced Salesforce professionals who want to move beyond traditional CRM development and help design and deliver smarter, AI-powered customer experiences and business solutions . You'll combine strong Salesforce engineering skills with modern AI capabilities, working with business, product and technical teams to turn complex … looking for experienced Salesforce Engineers/Developers with a strong interest in AI and emerging Salesforce technologies. Ideally, you'll have experience across: Salesforce: Sales Cloud, Service Cloud, Experience Cloud or similar Salesforce platforms. Salesforce AI: Einstein, Prompt Builder, Agentforce, Data Cloud or related AI capabilities. Development: Apex ...

months. This is an exceptional opportunity to leverage your expertise in machine learning and statistics to drive impactful data science solutions that enhance customer experiences and optimise business operations. Role Overview: As a Data Scientist, you will be at the forefront of developing and deploying machine learning models that … directly influence decision-making processes, customer service, and overall business performance. Your work will involve: Designing and implementing robust machine learning models and data pipelines. Experimenting with innovative approaches to translate complex business challenges into actionable data science solutions. Evaluating model performance through rigorous statistical analysis and assessing business ...

months. This is an exceptional opportunity to leverage your expertise in machine learning and statistics to drive impactful data science solutions that enhance customer experiences and optimise business operations. Role Overview: As a Data Scientist, you will be at the forefront of developing and deploying machine learning models that … directly influence decision-making processes, customer service, and overall business performance. Your work will involve: Designing and implementing robust machine learning models and data pipelines. Experimenting with innovative approaches to translate complex business challenges into actionable data science solutions. Evaluating model performance through rigorous statistical analysis and assessing business ...

servicing and collections. This is a great opportunity to join at a stage where your engineering decisions will directly shape our platforms, standards and customer experience. What you'll be doing • Designing, building and operating backend systems and APIs • Owning solutions end-to-end, from design and development through … discounts • A collaborative engineering environment where you'll have real ownership and influence About You What we're looking for • Strong Python and Django experience (or a comparable framework). • Experience designing and building scalable backend services and REST APIs. • Solid PostgreSQL expertise and AWS experience. • Experience ...