26 to 50 of 208 Customer Experience Jobs in London

maternity leave, you will step into a visible position owning both delivery and strategic direction across CRM. This is an opportunity to shape how customer engagement is delivered across channels while influencing a significant platform migration. The Company They are a high-growth, market-leading organisation operating at scale … with a strong digital and marketing function. The business is investing heavily in customer experience and marketing technology, with CRM transformation central to this strategy. You will sit within a well-established marketing team, working closely with senior leadership and cross-functional stakeholders. The environment is fast-paced ...

eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. Job Description As an Enterprise Account Manager, you’ll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.This role will be focussing ...

first external funding round to support the next phase of product development and clinical partnerships. The Role We are looking for a Product & Customer Operations Manager to sit at the centre of the company and act as the bridge between our customers and engineering team. The primary focus … this role is product management and delivery coordination, ensuring that customer insights are translated into product improvements and that the engineering team remains aligned. You will help prioritise feature development, coordinate product delivery, and support the ongoing evolution of the PREMAZ platform. A secondary part of the role involves ...

Product Owner London (Hybrid) Up to 50,000 If you're passionate about digital products and enjoy working closely with technology, ecommerce and customer experience teams, this is an opportunity to help shape the future of a growing mobile app platform. You'll play a key role … delivering improvements that enhance customer journeys, increase engagement and drive commercial performance. The Role You'll own and manage the app backlog, working closely with developers, designers, analysts and business stakeholders to deliver new features and improvements across the mobile experience. Key responsibilities include: Managing and prioritising ...

Product Owner London (Hybrid) | Up to £50,000 If you're passionate about digital products and enjoy working closely with technology, ecommerce and customer experience teams, this is an opportunity to help shape the future of a growing mobile app platform. You'll play a key role … delivering improvements that enhance customer journeys, increase engagement and drive commercial performance. The Role You'll own and manage the app backlog, working closely with developers, designers, analysts and business stakeholders to deliver new features and improvements across the mobile experience. Key responsibilities include: * Managing and prioritising ...

Product Owner London (Hybrid) | Up to £50,000 If you're passionate about digital products and enjoy working closely with technology, ecommerce and customer experience teams, this is an opportunity to help shape the future of a growing mobile app platform. You'll play a key role … delivering improvements that enhance customer journeys, increase engagement and drive commercial performance. The Role You'll own and manage the app backlog, working closely with developers, designers, analysts and business stakeholders to deliver new features and improvements across the mobile experience. Key responsibilities include: * Managing and prioritising ...

delivering a CRM programme that drives audience engagement, acquisition, and retention. We are embarking on an exciting journey transitioning from Adobe Campaign to Adobe Experience Platform. The ideal candidate would have knowledge of both these tools or have been on a similar journey and can demonstrate transforming campaigns into … highly personalised, customer lifecycle journeys. The role is a combination of technical capability and strategic thinking as we evolve how we best communicate to our customers. You will play a key role in transforming, executing, and optimising CRM campaigns, ensuring best practice and an exceptional customer experience ...

remote hands at a client site, or representing Total IT at a kick-off meeting. The role blends project delivery, deployments, field service and customer experience it is not a pure projects-only role, and we are not looking for somebody who wants one. Above all, this … Total ITs culture and one of the reasons we win and retain premium clients. You will deliver a white-glove onboarding and installation experience for every client. Reporting to the PMO Officer, while working closely with the Service Desk Manager to support remote hands activities, client onboarding and site ...

performance and development of our EMEA Implementation Consultants, Solution Architects, and Deliverability Strategists — delivering enterprise-level services and the kind of impact, customer experience, and sustained growth that defines a strategic partner. You partner with each global function leader to uphold global fidelity across AMER, EMEA, and APAC … equally a GTM leader and the Professional Services voice in EMEA's commercial conversations — partnering with Sales to drive services attach and with Customer Success to drive customer growth across the lifecycle through PSSP, Expert Services, and post-implementation engagements. You are credible on services value, fluent ...

design. The Content Adaptation Manager role will work closely with Agency of choice to deliver quality creative adaptations of centrally created content (driven by CX Strategy& Design team) based on a clear input coming from CX Engagement & Channels team members who will work with countries on Engagement Plan per brand. … Content Adaptation Manager will be also in charge of a process on the line between CX. Major Accountabilities Work with Cx Engagement & Activation Director and Agency to understand a customer journey and content plan to work with Agency on creative adaptation of centrally delivered assets - this can mean existing ...

talents for our clients in UK & Europe since 2007. Our client, an industry leading global manufacturer of imaging solutions, is looking for a Customer Solutions Operations Manager who will be responsible is responsible for identifying, developing, and implementing optimal operational systems to enhance the efficiency, effectiveness, and overall quality … customer service operations, ensuring they reflect the standards, professionalism, and reputation expected of a global market-leading brand. [Responsibilities] (1) Operational Strategy, System Development & Process Improvement • Design, implement, and continuously improve scalable customer service systems and workflows across internal teams, distributors, and external partners. • Establish structured processes ...

clients in UK & Europe since 2007. Our client, an industry leading global manufacturer of imaging solutions, is looking for a Korean Speaking Customer Solutions Operations Manager who will be responsible is responsible for identifying, developing, and implementing optimal operational systems to enhance the efficiency, effectiveness, and overall quality … customer service operations, ensuring they reflect the standards, professionalism, and reputation expected of a global market-leading brand. [Responsibilities] (1) Operational Strategy, System Development & Process Improvement • Design, implement, and continuously improve scalable customer service systems and workflows across internal teams, distributors, and external partners. • Establish structured processes ...

hiring for Senior Account Manager role for London, UK location, Job Role: Senior Account Manager Software & Services (EMEA/Europe Focus) Location: London, UK Experience: 1012+ years Industry: IT Services/Software Solutions Job Summary: We are seeking a seasoned Senior Account Manager with extensive experience in software … driving client satisfaction, and expanding business within existing clients . Exposure to the broader EMEA region is advantageous. The role requires deep expertise in Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions across multiple technology platforms, with a focus on the Retail, Supply Chain ...

will play a pivotal role in shaping thoughtful, intelligent products that blend AI and non-AI capabilities to serve a growing and diverse customer base. You'll bring curiosity, empathy and creativity to solving complex problems, working closely with technology and design to craft solutions that feel intuitive, responsible … inclusive product culture. Here's a taste of what you'll be doing: Gently guiding and prioritising your team's focus to address meaningful customer challenges and unlock valuable opportunities Developing a deep, empathetic understanding of your users, their behaviours and the wider market landscape Owning ...

physical retail, spas, digital channels and international markets, the business sits within a major international beauty group and continues to invest heavily in its customer experience, technology infrastructure and global growth agenda. This is a brand that takes its in-store experience as seriously as its products … built. The Perso n They are looking for an experienced Retail Product Owner or Product Manager who genuinely understands how in-store customer journeys work in practice not just in theory. The ideal candidate will have hands-on experience with retail technology platforms such as POS, booking systems ...

wide network of fulfilment and delivery partners. It is currently integrating recent acquisitions while investing heavily in its UK operations, technology infrastructure, and customer experience capabilities. The UK is a key strategic market for the group and a major driver of growth. The Role This is a broad … transformation following recent acquisitions Developing and improving contract templates and legal frameworks Advising on consumer, digital, and operational matters (including apps, marketing, and customer experience) Providing guidance on regulatory and compliance issues including GDPR, consumer law, and wider operational obligations Acting as a trusted advisor to senior stakeholders ...

Product Owner: ⭐Location - Osterley ⭐Employment Type - Contract (renewable) ⭐Workplace Type - 3 days a week onsite Shape Exceptional Customer Experiences with Foolproof! We’re looking for a highly collaborative and customer-focused Product Owner to join our Agile Release Train (ART) and help deliver innovative, customer-centric products … Planning, and facilitation of the PO Sync Partner with UX/UI Designers to deliver exceptional customer experiences and ensure adherence to CX standards and best practices Ideate and shape new Features that support ART objectives and contribute to broader product capability evolution What We’re Looking ...

developing long-term commercial partnerships. You'll own your pipeline from prospecting through to onboarding, acting as a trusted advisor and delivering an exceptional customer experience throughout the sales process. With uncapped earning potential and plenty of opportunities for progression, this role is ideal for ambitious sales professionals … with estate agencies across the UK Prospecting and generating new business opportunities Managing your own pipeline and sales activity Conducting consultative conversations and understanding customer needs Handling objections and communicating value effectively Supporting clients through the onboarding process Acting as a trusted partner and ensuring customers maximise the value ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. Job Details: About Tech Mahindra BFSI Consulting Tech Mahindra’s BFSI Consulting practice … connect business language, data assets, process flows, decision logic and AI use cases. Insurance domain expertise Underwriting, claims, policy lifecycle, broker/intermediary models, customer, risk, exposure, coverage, pricing, reserving, fraud, litigation, recoveries and reinsurance. Semantic and ontology design Business glossaries, taxonomies, ontologies, knowledge graphs, semantic layers, entity models ...

Customer Analytics Manager (Contract) £400 per day (Outside IR35) 3-month Contract London Hybrid - 4 days in the office (Mon-Thurs) This short-term contract offers the opportunity to take ownership of pricing and customer analytics within a highly consumer-focused environment. You will work hands-on with … data to influence commercial decisions, operating at pace within a business where customer behaviour and pricing performance are critical. The Company They are a well-established, consumer-facing organisation operating at scale within a fast-moving B2C environment. Customer experience, pricing strategy and data-driven decision making ...

January 2025. Position Overview: We’re looking for an experienced Account Management Lead to own and scale the success of our existing SME customer base. This is a senior role for someone with 5+ years’ experience in SME lending or fintech, who is able to combine their strong … relationship management skills with a commercial, growth-oriented mindset. You’ll be accountable for leading the growth initiatives for our existing customer portfolio, drive world-class retention through outstanding service and product-led engagement, and elevating the Lenkie brand through targeted account-based marketing initiatives. You’ll also help ...

boutique digital transformation and technology consulting firm with deep expertise in the Salesforce ecosystem. We partner with enterprise and retail organisations to modernise customer experience, optimise operations, and accelerate revenue growth through Salesforce solutions. We are looking for a high‐performing Account Executive who can drive new business … managed services—specifically targetin g retail and consumer businesses. s.Position AbsoluteLabs’ Salesforce capabilities acros s Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Experience Cloud, Data Clo ud, and related Retail solutions. New Business Acquisitions Proactively identify and secure new retail clients through outbound prospecting, networking, partnerships, and industry ...

title: Senior Product Manager Location: Location (hybrid) Contract Own the end-to-end product management of International Online D2C channel - driving the customer experience, conversion, and revenue growth across European, North American, and APAC markets. Translate international customer needs and commercial objectives into a prioritised roadmap spanning … three core investment areas: online experience optimisation (closing the conversion gap with UK), post-purchase and local fulfilment (enabling faster delivery via ZEOS and regional distribution), and platform performance (improving site speed, SEO visibility, and determining the long-term platform strategy). Coordinate across a complex dependency landscape - including ...

retail client, with a strong focus on online and ecommerce payments . You'll act as the payments SME, ensuring seamless, high-performing customer payment journeys across digital channels. Key Responsibilities Own the online payments product backlog and delivery roadmap Lead requirements and delivery for PSP migration , including APIs … integrations, and cutover Define and optimise ecommerce payment journeys (checkout, authorisation, authentication, refunds) Drive improvements in conversion rates, authorisation success, and customer experience Work closely with engineering, PSPs, gateways, and third-party vendors Ensure compliance with SCA/PSD2, 3DS, PCI-DSS , and fraud prevention standards Support ...

boutique digital transformation and technology consulting firm with deep expertise in the Salesforce ecosystem. We partner with enterprise and retail organisations to modernise customer experience, optimise operations, and accelerate revenue growth through Salesforce solutions. We are looking for a high‐performing Account Executive who can drive new business … managed services—specifically targetin g retail and consumer business e s.Position AbsoluteLabs’ Salesforce capabilities acros s Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Experience Cloud, Data Clo ud, and related Retail solution s.New Business Acquisiti onProactively identify and secure new retail clients through outbound prospecting, networking, partnerships ...