51 to 75 of 208 Customer Experience Jobs in London

looking for an experienced Product Manager to lead retention, churn reduction, and customer lifetime value initiatives for scaling business. This is a senior, high-impact role leading a cross-functional pod across analytics, design, and engineering. You'll own the retention roadmap end-to-end, identifying customer pain … product requirements, prioritisation decisions, and roadmap execution Collaborate with Engineering to ensure strong instrumentation, tracking, and experiment integrity Align cross-functional stakeholders across Marketing, CX, Finance, and Operations to deliver a consistent customer experience Communicate experiment results, learnings, trade-offs, and next bets to leadership Profile Extensive experience ...

IRIS is looking for an experienced 3rd Line Customer Support Analyst to join our Financials customer support team and help our customers resolve complex technical challenges. Youll play a key role in handling escalated issues, performing in depth technical investigations and working closely with our Product and Development … teams to deliver the right outcomes. What youll be doing Handling complex, technical customer support queries Acting as an escalation point for 2nd Line Support Writing and executing advanced SQL scripts Collaborating with internal teams to resolve product issues Supporting UAT and contributing to product improvements Ensuring a consistently ...

discover how Stickybeak can solve real problems and deliver value quickly. That means: Finding and creating new opportunities Running discovery conversations that uncover genuine customer needs Leading demos, pitches, and commercial discussions Managing deals through to close Working closely with Marketing and Customer Success to create a great … customer experience Bringing market insights and customer feedback back into the business You’ll also represent Stickybeak in-market — at events, meetings, and across your network — helping establish us as a trusted and recognised brand in the UK. Who we're looking for You’re commercially sharp ...

London - Hybrid 💰 Salary: £35,000 – £40,000 🕒 Full-Time We are currently recruiting on behalf of a growing SaaS company seeking a proactive and customer-focused Customer Success Representative to join their expanding team. This is an excellent opportunity for someone who enjoys building strong client relationships, delivering … exceptional customer experiences, and working within a fast-paced tech environment. Key Responsibilities Build and maintain strong relationships with customers Support client onboarding and product adoption Respond to customer queries and resolve issues effectively Proactively identify opportunities to improve customer satisfaction and retention Collaborate with internal teams ...

Salary: £100K - £120K + bonus Location: London (Hybrid) At Data Idols, we are working with a UK retail brand that is investing heavily in customer data, personalisation, and AI to transform how it engages with millions of customers. Data and machine learning are at the heart of their strategy … driving more relevant customer experiences, personalised marketing, and customer-centric decision-making across the business. They are looking for a Data Science Manager to lead a high-performing team of Data Scientists focused on delivering measurable customer and commercial impact. This is a highly visible leadership role ...

leading FinTech client are looking for a talented and motivated individual to lead the transformation of their contact centre into an AI powered customer insight and operational excellence function. You'll be responsible for rolling out and optimising Agentic AI capabilities across a 500+s seat contact centre to improve … customer experience, automation, operational efficient, insight generation, and cost reduction. This is a newly created role for a growing organisation, at the cutting edge of technology. A brilliant opportunity! The following skills/experience is essential: Previous experience in Customer Analytics, Contact Centre Insight ...

/Customer Engineer | London (5 Days Onsite) | Conversational AI/Enterprise SaaS | Hypergrowth AI Startup | Python, APIs, Integrations, LLMs | £150k-£180k + Equity + Benefits A hypergrowth AI company is building enterprise-grade conversational AI agents used by some of the world's largest brands to automate and transform … customer experience across voice, chat, email, and SMS. Backed by top-tier investors and scaling aggressively, they are now building a dedicated technical delivery function responsible for deploying AI agents into complex enterprise environments. This role sits at the intersection of engineering, AI workflows, and customer delivery ...

develop our people. The Role We are seeking a skilled Service Delivery Engineer to join our Service Operations team, responsible for delivering and implementing customer solutions across network, connectivity, and security environments. This role is suited to an engineer with a service provider mindset who takes pride in delivering … quality solutions right first time and continuously improving how services are delivered. You will be responsible for the end-to-end technical delivery of customer solutions, from supporting pre-sales and contributing to solution design through to implementation, documentation, and successful handover into live operations. Working closely with Sales ...

quality within the team. Become a Product Expert: Stay updated on product features and releases to enhance support approaches. What We're Looking For: Experience: Has experience within tech specialist role within customer support, ideally in education or tech-enabled environments. Client Communication: Strong background in building … Written Communication Skills: Fluent in Plain English, with the ability to explain complex topics clearly. Tech Savvy: Strong interest in technology-enabled products and experience with AI-driven support workflows. Problem Solving: Excellent reading comprehension and analytical skills. Why Join Us? Growth Opportunity: Our client is rapidly expanding ...

quality within the team. Become a Product Expert: Stay updated on product features and releases to enhance support approaches. What We're Looking For: Experience: Has experience within tech specialist role within customer support, ideally in education or tech-enabled environments. You need to be tech savy … Written Communication Skills: Fluent in Plain English, with the ability to explain complex topics clearly. Tech Savvy: Strong interest in technology-enabled products and experience with AI-driven support workflows. Problem Solving: Excellent reading comprehension and analytical skills. Why Join Us? Growth Opportunity: Our client is rapidly expanding ...

derive value from complex datasets at scal e.As a Lead Service & Product Designer, you'll play a pivotal role in shaping both the customer experience and the underlying service ecosystem. Working across product strategy, user research, service design, and UX, you'll help define how customers discover, access … stage of growth, where you'll influence product direction, establish best-practice design approaches, and help solve complex challenges around workflows, governance, and customer enablemen t. Role and Responsibiliti es Service Des ignLead the design of end-to-end customer journeys across the platform ecosys temMap, analyse ...

Manager (Payments) London, Hybrid Salary up to £48,000 This is a high impact role for someone who enjoys shaping customer journeys at scale and making a measurable difference to revenue and retention. You will own how subscribers are communicated with around payments and renewals, using data and automation … overall experience. The Company They are a large, consumer focused organisation operating a high volume digital subscription model. With a strong emphasis on customer experience, they invest heavily in data, CRM, and technology to support long term growth. Collaboration across CRM, product, engineering, and billing teams sits ...

digital identity and authentication initiative within a leading membership/subscription services organisation . This role will suit a Product Manager with experience working within membership, subscription, customer account environments , alongside prior exposure to identity, authentication or access management product initiatives. Key responsibilities: Supporting a digital identity … engineering and supplier teams to deliver secure, user-centric solutions Contributing to a longer-term roadmap including migration from Azure B2C to Entra ID Experience required: Proven Product Management experience within membership/subscription/customer account-based environments ( essential ) Previous experience working on Identity & Access ...

footprint and a growing focus on data-led decision making. With multiple consumer brands under one umbrella, experimentation plays a critical role in improving customer experience and commercial performance. The business is investing heavily in experimentation capability, tooling and best practice. This role sits within a newly formed … engineering teams to ensure tests are set up correctly Support the separation and alignment of website experimentation and CRM testing activity Your Skills & Experience Strong experience running experimentation or CRO programmes in a digital environment Hands-on experience setting up and analysing A/B tests Solid ...

partnering with industry-leading companies to shape strategy and drive operational excellence. You will be working across organisational levels, depending on your comfort and experience, from SMEs to the C-Suite to help provide structure, knowledge, and insight into the best methods to deliver their transformation agenda. This typically … world’s best cities, a fantastic array of benefits and most importantly, you’ll always be treated with respect. About You Essential Skills and Experience: Minimum of 3 years of consulting experience Minimum of 4 years financial services experience, specifically Wealth, Asset Management, Investment and Insurance Minimum ...

market private equity fund, hiring for a Head of Support. Role: This is a newly created role to build and transform a centralised customer support function to reduce cost-to-serve, improve customer experience, and better inform the product development teams. This individual will own the service … platform and engagement channels to make customer support a growth and retention lever, while also pushing a digital-first approach and driving AI adoption as part of the wider company AI transformation journey. Pay: £100,000 - £130,000 salary plus c.10% bonus, based in London working hybrid ...

sales team based in Uxbridge. This is an exciting opportunity to join a forward-thinking business with a strong reputation for creativity, innovation, and customer experience. The Role This hybrid position will play a key role in driving new business opportunities, developing strategic client relationships, and supporting sales growth … closely with senior sales leadership, marketing, and wider commercial teams, you will identify new prospect accounts, build pipeline opportunities, and help enhance the overall customer journey from initial engagement through to account development. This is an ideal opportunity for a commercially minded sales professional with experience in business ...

This role will operate as a senior escalation point across 1st, 2nd, and 3rd line support teams, helping to ensure high service standards, strong customer satisfaction, and efficient resolution of technical issues across a broad client base. Working within a fast-paced MSP environment, you’ll play … mentor, and support service desk engineers across daily operations and technical development Monitor service desk performance and ticket queues to ensure SLA targets and customer expectations are consistently achieved Support incident management, root cause analysis, and problem resolution across multiple client environments Assist with the implementation and support ...

mature data function and strong executive buy-in for AI, you will play a key role in delivering multimodal AI solutions that directly enhance customer experience across digital, print, audio, and video channels. The Role You will work within a growing AI team, contributing to and leading … development of multimodal AI applications. Design and build AI solutions across text, audio, and video data Develop multimodal systems that enhance content consumption and customer interaction Contribute to projects such as AI-generated avatars and automated content summarisation Work closely with stakeholders to translate business needs into scalable ...

lights. A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. SKILLS AND EXPERIENCE REQUIRED Experience launching and commercialising digital, automation or IT-enabled services within Managed Services, SaaS, workflow or document environments. Strong commercial judgement - you can build … health condition and require adjustments during the recruitment process, please contact our Talent Team on 0345 300 9955 we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome ...

estate solutions across residential and commercial markets. As part of our continued digital transformation, we are investing heavily in our Salesforce platform to enhance customer experience, streamline operations, and drive business growth. The Role Seeking an experienced Senior Salesforce Developer to take a leading role in the design … technical leadership within the team Maintain system security, data integrity, and performance optimisation Support ongoing enhancements and troubleshooting of the Salesforce platform Key Skills & Experience Extensive experience as a Salesforce Developer, with a strong understanding of the platform Proficiency in Apex, Lightning Web Components (LWC), SOQL, and Salesforce ...

looking for someone who can bridge the gap between business strategy and AI delivery. Someone who understands how AI can transform business processes, customer experiences and operating models, whilst ensuring initiatives are delivered responsibly and generate measurable value. What you'll be doing Facilitate AI discovery and ideation workshops … Support the development of AI governance and responsible AI frameworks Stay ahead of emerging AI technologies and market developments What we're looking for Experience leading AI, Digital or Transformation initiatives within a complex organisation Strong understanding of Generative AI, AI Agents and emerging AI technologies Experience operating ...

Senior Enterprise Customer Success Manager £78,000 - £83,000 | UK Remote | Permanent We're partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team.This is an opportunity to take ownership of a portfolio of some … largest and most strategic enterprise customers, working closely with senior stakeholders across globally recognised organisations. You'll play a pivotal role in driving customer value, retention, adoption and growth, while partnering with internal commercial teams to maximise long-term account success. Responsibilities Manage a portfolio of approximately 50 strategic ...

Senior Enterprise Customer Success Manager 78,000 - 83,000 UK Remote Permanent We're partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team. This is an opportunity to take ownership of a portfolio of some … largest and most strategic enterprise customers, working closely with senior stakeholders across globally recognised organisations. You'll play a pivotal role in driving customer value, retention, adoption and growth, while partnering with internal commercial teams to maximise long-term account success. Responsibilities Manage a portfolio of approximately 50 strategic ...

rely upon Bob to help them create the best work experiences for their people. The Associate Implementation Manager - FP&A is a hands-on, customer-facing role that helps onboard Bob Finance customers successfully and sets them up for long-term success. In this role, you’ll partner closely … onboarding deliverables that automate and improve customers’ FP&A workflows. You’ll also have the opportunity to lead Insights-only onboardings, giving you direct customer ownership while developing toward more complex implementation responsibilities over time. This is a great fit for someone with strong finance, analytical, and communication skills ...