101 to 125 of 813 Customer Experience Jobs in the UK

Senior Business Analyst in Kainos, you will be responsible for ensuring that your team has a good understanding of business needs so that our customer solutions meet the needs of them and their users. You will be responsible for articulating problems and processes in ways understood by all stakeholders … both business and technical, and for facilitating the analysis and design of cost-effective software solutions that impact users worldwide. **Minimum Requirements:*** **Experience in bespoke software delivery, operating as a part of an agile team working for an external customer** **(experience in a client-facing role ...

planning sessions with Design and Architecture/Eng • Build - Be involved in key milestones. Major stakeholder in sprint reviews and weekly demos • Launch - Lead customer-facing Early Adopter conversations. Develop strategic launch plan with cross-functional team • Grow - Help junior product team members' interpret success metrics, work with customer … segments about the value of your feature(s) in how they solve business problems as well as the vision and roadmap for the overall experience this feature connects to and how that will further add value to our customers. This will include objection handling through your deep knowledge ...

/year Description Your Role in our Mission: The Client Success Director (CSD) leads a Client Success POD and is accountable for driving customer value, commercial performance, and team excellence across their assigned portfolio. The CSD manages Senior Client Success Managers (SCSMs) and Client Success Managers (CSMs), setting strategic … responsible for ensuring customers achieve measurable value and long‐term outcomes from our platform. You lead commercial engagements, guide CSMs in delivering high‐quality customer experiences, and build strategic relationships that reinforce trust and partnership. Through strong commercial discipline, customer advocacy, and team leadership, you directly drive retention ...

Administration Certification in Onboarding 2.0 or willingness to obtain such certification About Us Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital … first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. The Global HRIS team manages an application portfolio dedicated to Foundever HR Global systems. Part of IT, the organization ...

market initiatives. Promote Global Mission: Advocate for the Workplace Solutions mission both internally and externally, emphasizing international stock plan capabilities. Enhance Customer Experience: Ensure exceptional customer experience is prioritized across all lines of business, with a focus on international clients. Talent Management: Attract and retain … markets, country-level strategy, partner strategy, and product and pricing strategy. Collaborate with Product to ensure market alignment and drive innovation. Qualifications 15+ years’ experience in Share Plan Administration and/or Workplace leadership, with a focus on international markets, including several years at the Managing Director level ...

commercial performance of the EANI EdIS contract, ensuring Bromcom meets all contractual obligations, service commitments, and governance standards. The role covers contract management, customer relationship leadership, service management support, and the executive oversight of delivery teams. You will be accountable for the contracts financial performanceincluding reporting, compliance, cost control … date, this role requires an experienced governance leader with a strong background in large-scale service delivery, public-sector contracting, and enterprise-level customer engagement. The successful candidate will bring proven experience in contract governance, service assurance, customer management, and programme oversight. Key Responsibilities Leadership & Governance Provide ...

clients in UK & Europe since 2007. Our client, an industry leading global manufacturer of imaging solutions, is looking for a Korean Speaking Customer Solutions Operations Manager who will be responsible is responsible for identifying, developing, and implementing optimal operational systems to enhance the efficiency, effectiveness, and overall quality … customer service operations, ensuring they reflect the standards, professionalism, and reputation expected of a global market-leading brand. [Responsibilities] (1) Operational Strategy, System Development & Process Improvement • Design, implement, and continuously improve scalable customer service systems and workflows across internal teams, distributors, and external partners. • Establish structured processes ...

Complaints Insights Specialist £40,000 - £45,000 + bonus Hybrid - Nottingham (3x days per week) This is a strong opportunity to join a customer-focused insight team where your analysis will directly influence business decisions and improve customer outcomes. Sitting at the intersection of data, operations and strategy … role offers real exposure to senior stakeholders and the chance to shape how customer complaints insight is used across the organisation. The Company They are a large, dataled financial services organisation with a strong emphasis on innovation, customer experience and digital transformation. Data and insight ...

cultivating deep and long term relationships with Workday's most strategic clients. This role orchestrates a unified, cross-functional approach to deliver outstanding, differentiated customer experiences and ensures long-term partnership success.**About the Role**The individual will lead and coordinate Workday’s efforts across all lines of business … around a single, clearly articulated, three-year account/opportunity strategyTo achieve success, this professional will ensure three critical elements are in place:A customer validated multi-year engagement roadmap Account & Opportunity Strategy Annual PlanThis person will assist in all phases of the life cycle (pre-sales, initial deployment ...

work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Supporting a wide range of customers, delivering an exceptional customer experience Maintaining complete and up-to-date records of all current contracts and customer information Identifying and generating opportunities to drive revenue … business including white space opportunities, cross-sell and up-sell within designated accounts Engage in regular contact with assigned accounts to foster strong customer relationships and keep key customers informed on new product releases Serve as the primary liaison for vendor relationships on behalf of assigned customers Support ...

hiring for Senior Account Manager role for London, UK location, Job Role: Senior Account Manager Software & Services (EMEA/Europe Focus) Location: London, UK Experience: 1012+ years Industry: IT Services/Software Solutions Job Summary: We are seeking a seasoned Senior Account Manager with extensive experience in software … driving client satisfaction, and expanding business within existing clients . Exposure to the broader EMEA region is advantageous. The role requires deep expertise in Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions across multiple technology platforms, with a focus on the Retail, Supply Chain ...

delighted to be supporting a growing and ambitious organisation in the search for an experienced Head of Customer Service & Operations . This is a rare opportunity for an accomplished operational leader to take ownership of a customer-facing service function and play a key role in shaping … future direction of the business. As a member of the senior leadership team, you'll lead a multi-disciplinary operation spanning Customer Service, Technical Support and Field Engineering, driving service excellence, operational efficiency and commercial performance. You'll be responsible for creating a customer-centric culture, delivering continuous ...

Customer Support Team Lead Competitive + Bonus Remote, UK Permanent full time At IRIS, our customers are at the heart of everything we do. Were now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue … deliver outstanding service. This is a hands on leadership role , combining people management with technical customer support. Youll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues. What youll be doing Leading and supporting a high ...

title: Customer Journey Manager Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 6 months (Potential for extensions) Daily Rate : £475.00 (Umbrella) Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want … hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing ...

Join our Service Operations team at Hillview House Newtownabbey as a Shift Lead and play a key role in delivering exceptional customer experience, strong operational governance, and high performing service delivery across a 24/7 environment. We're looking for a confident service leader who can guide … team, manage stakeholders, and maintain service stability during fast-paced operational activity and major incidents. What We're Looking For Experience leading service-focused technical or operational teams. Strong stakeholder management and escalation handling skills. Ability to balance major incident leadership with BAU service oversight. Excellent written and verbal ...

account as a business to increase market share and ensure profitability* Develop strategies to ensure Calix products and services are being utilized by the customer across their network to grow their business network access, customer premises, subscriber insights and applications* Provide market input on product development and price … strategies* Establish strong working relationships across all levels and all functions within the customer's organization* Collaborate with overlay sales resources to bring subject matter expertise, strategy, and support for customer engagements* Ability to build a strategic territory, business and account plan and execute against it**Qualifications:*** 15+ ...

Customer Support Team Lead Competitive + Bonus Remote, UK Permanent full time At IRIS, our customers are at the heart of everything we do. We’re now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue … deliver outstanding service. This is a hands on leadership role , combining people management with technical customer support. You’ll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues. What you’ll be doing Leading and supporting ...

Role As the Salesforce Product Manager you will ensure that Salesforce capabilities are aligned to business objectives, deliver measurable operational benefits, and enable scalable, customer-centric solutions through effective product ownership, stakeholder engagement, and technical leadership. You will be a hands-on Product Manager with a detailed, working understanding … present quarterly the end-to-end product roadmap for Salesforce platforms, incorporating input from stakeholder teams and ensuring alignment with organisational strategy and customer experience objectives. Identify, assess, and prioritise product features, enhancements, and technical improvements that drive operational efficiency, improve customer satisfaction, support revenue growth ...

Business Development Manager Are you a motivated by targets, possess excellent customer facing skills and want to build an exciting sales career in a leading technology business? Red Recruitment is recruiting a Business Development Manager to join a telecoms and technology company who are recognised as a leader … electric car leasing scheme Progression Opportunities Key Responsibilities of a Business Development Manager: Supporting a wide range of existing customers, delivering an exceptional customer experience Outbound calling existing customers to book them into a technology review Maintaining complete and up-to-date records of all current contracts ...

Customer Success Engineer, Product Implementation, London, COR7560 Are you a customer-focused technology professional who enjoys combining problem-solving with relationship management? This exciting opportunity to join a fast-growing software company that could be your next big career step! The Role As a Customer Success Engineer … bridge between customers, Sales, and Engineering, ensuring smooth implementation and long-term customer success. You’ll work closely with clients from the early stages of the sales process through to platform launch and ongoing engagement. You’ll also collaborate with internal Product and Engineering teams to improve processes, share ...

largest and most successful partnerships within the organisation, and they are now looking to replicate that success across another major airline customer where there is significant untapped growth potential. This is not a transactional sales role. They are looking for experienced solution sellers who can operate at C-suite … complex technology environments and build long-term strategic relationships around cloud, AI and digital transformation initiatives. Key responsibilities include: Managing and growing strategic airline customer accounts across complex technology transformation programmes Building strong relationships with senior stakeholders, including C-suite and executive leadership teams Identifying opportunities to expand existing ...

Senior Machine Learning Scientist 🌍 UK or Poland (Remote or Hybrid, it’s up to you!) 💰 Dependent on experience 📈 Be part of our success with the opportunity to join our company equity scheme Our Perks ❤️ Monthly Health & Wellness budget, increasing with length of service 📚 Annual Learning and Development budget, increasing … more!) put their customers at the centre of everything they do. Using best‐in‐class tech in a fast‐developing AI space, our Customer Experience Intelligence platform continuously analyses explicit and implicit feedback to enable our clients to identify what they should do next. We're hiring ...

Customer Support Advisor Location: Mansfield Salary: Competitive, depending on experience Hours: Monday-Friday (rotating shifts: 8:00am-4:30pm/9:00am-5:30pm) + 1 in 8 weekend cover (rota basis) Are you passionate about delivering excellent customer service and solving problems? We're looking … Technical Customer Support Advisor to join our growing support team in Mansfield. This role is ideal for someone who enjoys helping customers, has a logical approach to troubleshooting, and is interested in developing a career in IT or technical support. What you'll be doing: Acting as the first ...

serve as one of our clients’ trusted advisors, assisting our senior client facing leaders in defining, articulating, and executing ETRM product strategy that transforms customer experience and business outcomes. As a Senior Product Manager, you will collaborate with clients and our engineering teams in the energy and commodities … trading space, driving transformation by understanding business and end‐customer needs and continuously delivering value through rapid release cycles and iterative feedback. Responsibilities Your Impact Partner with clients to articulate business goals and value pools from which we can shape product propositions that provide transformative business outcomes or customer ...

internal systems or enterprise IT role. The organisation is investing heavily in a modern, product-led digital platform focused on user experience, scalability, and long-term product growth. They are looking for a Senior Digital Team Lead to lead multidisciplinary delivery teams end-to-end and help shape … with direct line management responsibility, rather than a hands-off technical lead position. You will be responsible for leading the delivery of a greenfield, customer-facing web product within a modern Microsoft cloud environment, working closely with engineering, UX/UI, and wider stakeholders across the business. The successful ...