101 to 125 of 2,207 Customer Experience Jobs in the UK

LondonApply for this job* Permanent* Experienced Professionals* Business Analysis* ID 396338-en\_GB## **About the Job you're Considering**Capgemini’s Intelligent Business Operations CX Practice is focused on the design, build and operate across clients’ Customer Operations and Contact Centres. This includes:* Best-in-class customer journey … implementation.* Design of digitally enabled operating models and contact strategies.* Contact Centre and CRM technology deployment.* Data and insight-led approaches to improve future CX outcomes.* Running and transformation BPO contact centre operationsHybrid working: The places that you work from day to day will vary according to your role, your ...

LondonApply for this job* Permanent* Experienced Professionals* Business Analysis* ID 396338-en\_GB## **About the Job you're Considering**Capgemini’s Intelligent Business Operations CX Practice is focused on the design, build and operate across clients’ Customer Operations and Contact Centres. This includes:* Best-in-class customer journey … implementation.* Design of digitally enabled operating models and contact strategies.* Contact Centre and CRM technology deployment.* Data and insight-led approaches to improve future CX outcomes.* Running and transformation BPO contact centre operationsHybrid working: The places that you work from day to day will vary according to your role, your ...

solution designs across multiple SAP domains, including: S/4HANA BTP Business Data Cloud (BDC) SAC IBP SuccessFactors Ariba Concur Customer Experience (CX) Integration and data platforms Identify and resolve cross-stream design conflicts, dependencies, and risks Facilitate design authority and architecture review forums Ensure consistency of business … working across several of: SAP S/4HANA SAP BTP SAP SAC SAP IBP SAP Business Data Cloud SAP SuccessFactors SAP Ariba SAP CX Business Architecture & Transformation Proven ability to map business objectives to solution designs. Understanding of end-to-end business processes across: Finance Procurement Supply Chain Manufacturing ...

Senior Manager, Customer Engineering UKI Cloudflare ·United States, London, United Kingdom Hybrid Full-time Senior Solution Engineering Job Description About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions … partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. What you will do as a Manager, Customer Engineering The Manager, Customer Engineering leads a team of Customer Engineers (CE) who own the full customer technical journey from initial discovery ...

beta → live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with … models. Department and team: Adviser Experience, Customer Experience & Digital – Digital Growth Job level: Manager/Expert Role reports to: Director, AX, CX & Digital Proposition Direct Reports: A team of up to 6 but predominantly coordination of large-scale transformation projects. Location: Ideally based ...

beta → live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with … models. Department and team: Adviser Experience, Customer Experience & Digital – Digital Growth Job level: Manager/Expert Role reports to: Director, AX, CX & Digital Proposition Direct Reports: A team of up to 6 but predominantly coordination of large-scale transformation projects. Location: Ideally based ...

beta → live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with … models. Department and team: Adviser Experience, Customer Experience & Digital – Digital Growth Job level: Manager/Expert Role reports to: Director, AX, CX & Digital Proposition Direct Reports: A team of up to 6 but predominantly coordination of large-scale transformation projects. Location: Ideally based ...

customers of all sizes, from Commercial to Enterprise. Engagements range from new customer implementations, focused on delivering Zendesk at scale and transforming existing CX operations, to working with existing customers to further customise and enhance their use of Zendesk. A Senior Engagement Manager at Zendesk plays a pivotal role … projects focus on adoption, operational readiness and value realisation, beyond just technical implementation and project commercials Apply strong technical fluency, to understand SaaS products, CX and AI solutions, integrations, data migration, voice, reporting and analytics, technical dependencies, custom applications and configuration. Use this understanding, not to deliver those project components ...

Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. As visionary architects of our AI‐powered Resolution Platform, AI Success Strategists shape and deliver long‐term AI success for our customers. … long‐term AI vision, aligning internal and external teams, and driving execution from initial adoption through sustained expansion. Your success is measured by high customer satisfaction, increased automated resolution usage, and improved retention—while orchestrating the right mix of product, services, and partner resources. You will lead structured discovery ...

Remote Full-time Not specified Customer Support Job Description About Megaport We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers … representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. The Role Reporting into the Customer Success Operations – Senior Manager based out of the USA, the Customer Success Operations Manager (CSOM) will work as part of the EMEA Regional ...

corporates experience MarTrust — and how money moves on their behalf — is at the heart of what we do. In this role, you’ll be responsible for the strategy, economics, and delivery of our corporate experience and B2B payments proposition end-to-end. You’ll own how corporate customers … owns one of the company’s most critical and commercially impactful product domains. You’ll lead the strategy, economics, and execution of our corporate experience and B2B payments proposition end-to-end, shaping how customers transact, how the platform scales, and how the business generates sustainable revenue. ...

London 4 days a week Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long-term trusted relationship by operating as primary technical … advisor for key enterprise customers. As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical environments healthy ...

bridge between business stakeholders and contact centre technology teams, helping shape and optimise customer experience solutions within a large-scale Genesys Cloud CX environment. This is a highly functional and business-facing role focused on gathering requirements, facilitating discovery workshops, documenting solutions, and translating business needs into scalable … improvements while leading UAT activities and ensuring successful delivery of business outcomes. Must-Have Requirements Include: Hands-on experience with Genesys Cloud CX Strong knowledge of Genesys Architect, ACD routing, queues, data tables, and administration capabilities Functional or consultative background within contact centre environments Experience running requirements ...

digital experiences across our health and beauty brands. As a UX Designer, you will own and manage the design of key customer journeys across web, mobile and app platforms, using customer insight, experimentation. You will create experiences that convert faster and retain longer. Working closely with Product, Technology … collaboration, learning and design excellence. What You'll Bring 1-4 years' experience in a UX, Product Design, Customer Experience (CX) or similar user-centred design role. Experience designing end-to-end customer journeys across web, mobile and app platforms that have improved engagement, satisfaction ...

months We are looking for a senior Dynamics 365 Contact Centre Solution Architect to lead the architecture, governance and strategic design of enterprise customer engagement and contact centre transformation programmes. The successful candidate will possess extensive experience across Dynamics 365, CCaaS platforms, CRM transformation, omnichannel engagement, AI enablement … enterprise architecture. Key Responsibilities Own the end-to-end solution architecture for large-scale contact centre and customer service transformation programmes. Define target-state architectures across Dynamics 365 Customer Engagement, Customer Service, CCaaS and customer experience platforms. Design scalable omnichannel customer engagement solutions spanning ...

exciting opportunity as Group Product Lead within our John Lewis Digital team. In this role, you are the intersection between business, technology and user experience, leading multiple teams to deliver exceptional customer experiences and drive growth, in line with the JLP Product Framework. As Group Product Lead … Availability & Fulfilment team, you will be at the forefront of transformational change as we modernise our digital capabilities to deliver exceptional customer experience and business growth. The successful candidate will be an expert leader, with demonstrable experience of developing the people, process and technologies that drive ...

strong Market Area Solution Architect focus and is primarily aligned to UK customers, while also providing the flexibility to support other customers across the Customer Unit and Market Area based on business and customer needs. The Role As a Solution Support Expert for Packet Core, with a strong … aligned to UK customers, you will own critical issues from initial engagement to resolution, isolate faults across complex multi-node environments, manage high-priority Customer Service Requests, and lead emergency response for business‐critical network incidents. Depending on priorities, you may also contribute to engagements for other customers across ...

Functional Consultant Location: Remote Contract: 6-12 Months (Potential Extension) Rate: £625 per day Inside IR35 Overview We are seeking an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant to support the design, configuration, and delivery of enterprise-scale CRM and customer service solutions. The successful candidate will … bring a combination of strong Dynamics 365 functional consulting expertise and a solid understanding of customer service operations, contact centre technologies, omnichannel engagement, and AI-driven customer experience solutions. You will play a key role in translating business requirements into scalable Dynamics 365 solutions while supporting delivery ...

also investing heavily in AI and tech innovation and this role sits right in the middle of that. About the role: The Digital Customer Experience Apprentice will create the how-to content that becomes our Training Academy, help customers through the support channel, and work with the customer success team to make sure customers are getting the full value of the platform. This is a hands-on content and customer role, and you will use AI tools every day as part of it. The apprenticeship qualification alongside it is the Level 3 Digital and AI Support ...

2025. Learn more at www.coreweave.com. We're proud to be a Living Wage accredited Employer. What You’ll Do The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports … that powers the AI revolution - working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute ...

data-driven and innovative growth decisions while helping to combat financial crime. Financial Crime (Servicing) Platform is our internal risk infrastructure tool that unifies customer onboarding, identities and transaction monitoring controls, ensuring our client is protected against financial crime and meets regulatory requirements and standards. You will lead … analytics efforts in the Financial Crime Platform product team that balances the work between preventing financial crime and enabling a smooth customer experience. We work closely with our FinCrime teams in Fraud, AML, Sanctions, Verification but we are a Platform team. Our work is to enable them, securely ...

Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service … Performance Indicators (KPIs) are consistently met or exceeded. Monitor and report on service performance metrics including First Contact Resolution (FCR), Average Handle Time (AHT), Customer Satisfaction (CSAT), Net Promoter Score (NPS), abandonment rates, and ticket volumes Manage incident escalation processes to minimise business impact and ensure timely resolution. Conduct ...

Join AnyMail Finder as our first Customer Success Manager and own the full customer experience, start to finish! AnyMail Finder is our sister company (same founders as Upscope), and we're helping them hire directly for this role. -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- AnyMail Finder is a simple product with a clear … support there when they need it. The role: This is a role with a lot of autonomy. You’ll own the day-to-day customer experience, help customers get more value from the product, spot opportunities to grow usage, and feed what you learn from customers back into ...

Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. … their Parloa services practice, covering delivery methodologies, organizational structure, certifications, and go-to-market motions. Delivery Oversight: Guide partners through complex enterprise AI and CX transformation programs, monitor partner-led implementations, and proactively manage risks and escalations to drive successful outcomes. Cross-Functional Alignment: Partner with Account Executives and Partner ...

About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions … their Parloa services practice, covering delivery methodologies, organizational structure, certifications, and go-to-market motions. Delivery Oversight: Guide partners through complex enterprise AI and CX transformation programs, monitor partner-led implementations, and proactively manage risks and escalations to drive successful outcomes. Cross-Functional Alignment: Partner with Account Executives and Partner ...