26 to 50 of 2,207 Customer Experience Jobs in the UK

## Director, AI & Experience Orchestration SalesApply: Virtual Office (United Kingdom): Full time: Posted Today: JR111246**Be the one building AI-powered experiences where they matter most.** At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data … help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. **Job Summary**As Director ...

into actionable insights. This is a unique opportunity for someone passionate about data‐driven experience design, AI analytics, and product strategy in the CX space. Role Overview As a Product Manager for Voice of the Customer , you’ll own the product vision, strategy, and roadmap for Clarity … modules (Agent Assist, Inbox, Analytics). Stay ahead of market trends and competitor offerings to ensure Clarity remains at the forefront of AI‐driven CX intelligence. Requirements 5+ years of experience in product management , ideally in CX, analytics, or SaaS platforms . Strong understanding of Voice of the Customer ...

Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. Our Professional Services team is revolutionizing how we help our customers implement and adopt AI by building an AI Delivery team … their business goals. Change Management & Training: Facilitate change management processes and deliver consultative sessions to ensure smooth adoption and integration of AI solutions within customer organizations. Successful Project Delivery: Accountable for the timely and successful delivery of AI projects, meeting or exceeding customer expectations and maintaining high standards ...

combine deep industry expertise with leading technology capabilities to deliver practical solutions that create sustainable value. We help clients address complex business challenges across customer engagement, digital transformation, data and AI, ERP modernisation, sustainability, supply chain and enterprise architecture. Within the UK, BearingPoint has a growing Microsoft practice focused … delivering business transformation through Microsoft Business Applications, Power Platform, Azure, Microsoft 365 and AI solutions. We work closely with Microsoft to help organisations modernise customer engagement, service operations, employee experience and business processes using Dynamics 365 and Microsoft Copilot. Our Microsoft Business Applications Practice The BearingPoint Microsoft Business ...

Customer Success Manager Job Advertisement : Customer Success Manager Location: London City Contract Type: Permanent Salary: £40,000 - £50,000 per annum Working Pattern: Full Time, hybrid (1 day working from home) Our client, a leading player in the technology sector, is seeking a dynamic Customer Success Manager … role is pivotal in nurturing long-term client relationships and ensuring that customers derive maximum value from their partnerships. If you are passionate about customer success and thrive in a collaborative environment, this opportunity is for you! Key Responsibilities : Client Relationship Management: Manage and develop a portfolio of strategic ...

Business Development activities across EMEA, demonstrating strong ownership and initiative as they collaborate with stakeholders to scale GTM outcomes across the region. Amazon Connect Customer works backward from the needs of customers to provide a broad array of AI customer experience services. These services deliver personalized experiences … across a variety of channels (voice, email, chat, IVR), utilizing flexible access to data and applications to deliver exceptional customer and agent experiences. The Executive AI Strategist will define, execute, and own business development strategies that drive adoption and revenue of Amazon Connect within its most strategic customers across ...

help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Customer Success Data & Analytics (CSDA) team sets the standards for how data is used across Customer Success, building the foundational data and tooling that help … owners about their successes and challenges. Lead Analytics for Customer Experience & Voice of the Customer: Be a major contributor to the CX and VOC programs by owning the analytics behind them: the reporting, insights, and recommendations that help the business improve how customers experience Toast. ...

Solutions Business Analyst Location: Manchester, England (Hybrid - 3 days per week in office) with occasional workshops and in‐person meetings Salary: Competitive, based on experience Type: This is a full‐time, permanent contract on the customer success team If interested, send a cover letter and CV to: careers … servisbot.com About the role We’re looking for a practical, customer‐focused and AI‐curious Business Analyst to help us design and deliver AI agent solutions for our customers. This is not a standard BA role where you simply gather requirements and pass them on. You’ll work with ...

Engineers. Zendesk has evolved far beyond traditional ITSM and help desk ticketing; we are the world's leading AI-powered Customer Experience (CX) platform. In this role, you will bridge the gap between cutting-edge AI capabilities and enterprise business value. As a key partner to regional sales … must be a technical heavyweight, an inspiring leader of leaders, and a compelling public speaker capable of evangelizing the future of AI-driven CX to C-suite executives. What You’ll Be Doing: Strategic Market Expansion: Partner with Regional VPs of Sales to penetrate new enterprise markets and verticals. Architect ...

Role: Product Manager – AI-Enabled Customer ExperienceLocation: LondonCareer Level: ManagerAccenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content … speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: a team: Our Product Management team helps clients transform customer experiences through product-led thinking, digital innovation, and AI-enabled solutions. We work at the intersection of business, customer experience, design, data ...

highly collaborative team of passionate, top performers focused on delivering real impact for both our customers and our company. As the Head of EMEA Customer Success, you will lead a group of exceptional Customer Success Managers (CSMs) across the Commercial and Enterprise segments to drive customer satisfaction … adoption, and retention. You’ll develop and execute customer success strategies that align with DX’s growth objectives while ensuring customer outcomes are prioritized. You’ll be responsible for driving customer success, including the renewal and growth of ARR (Annual Recurring Revenue) within this segment. Working closely ...

Company: An established, consumer facing tech business is growing its Insights team and is hiring a BI Analyst to partner closely with Customer Experience, Product, and Operations teams. Responsibilities You will sit within an Insights function that works hand in hand with the Customer Experience team. … Your focus will be on making data accessible, delivering deep‐ dive analysis, and helping the business understand the key drivers behind customer contact and satisfaction. Build and maintain dashboards tracking customer experience metrics Lead the migration of dashboarding into scalable formats Create ETLs from raw data sources ...

exceptional experiences while managing complex day-to-day activities. As part of their continued growth, they are now looking to appoint a Head of Customer Support to lead their customer-facing support function and play a key role in shaping the customer experience across the business. … This is a hands-on leadership role, ideal for an experienced customer support professional who enjoys developing people, improving processes and acting as the bridge between technical teams and customers. About the opportunity: You'll take ownership of the customer support operation, leading a team that provide frontline ...

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless … Team that is on a mission to be the best enterprise sales team there is. Every member is passionate about Customer Experience (CX) and showing major corporations how it can impact their business for the best, when they have the right infrastructure. What You’ll Do You will ...

sustainable, more inclusive world.## **About the job you're considering**The ServiceNow Platform Developer is a technical and hands-on configuration role within Digital CustomerExperience’s (DCX) Business Technology practice in the UK. This role focuses on building and deployment ofServiceNow solutions to enhance Customer Experience, Technology Experience … Barring Service)## **Your Role**As a ServiceNow Developer at Capgemini, your responsibilities will include, but not be limited to:* Developing solutions for Customer Experience, Technology Experience and employee ExperienceServiceNow workflow applications, including HR Service Delivery (HRSD) Customer Service Portal, ITService Management (ITSM), Customer Service ...

physical channels. Job Description The Role Located: London, Paris, or Munich/Stuttgart on a hybrid basis. Some travel required. The Leader of Customer Success Management, Digital Europe is responsible for driving customer adoption, retention, expansion, and overall success for Quadient Digital Solutions across Europe. Reporting … Sales & Operations, Digital Europe, this role leads regional Customer Success Management (CSM) teams to deliver measurable customer value while supporting sustainable, recurring revenue growth. Operating at a senior leadership level, this role translates global Customer Success frameworks into consistent and scalable execution across diverse European markets. ...

through AI‐powered contact centre solutions. Our portfolio includes Dialogue Cloud, Tendfor, and Deepdesk, delivering cutting‐edge capabilities across Microsoft Teams environments and enterprise CX platforms. Deepdesk is an AI platform delivering real‐time agent‐assist solutions for customer support across chat, email, and voice channels. Using natural language … passionate teams across the business Hybrid working environment with a collaborative and innovative culture Shape the future of enterprise dialogue management and AI‐driven CX Information Security Responsibilities All employees are responsible for supporting and maintaining the organization’s information security standards. This includes: Adhering to all applicable information security ...

than 3,000 finance teams across 100+ countries, Prophix OneTM is built for organisations that want to plan smarter and move faster. As Director, Customer Success, you will lead a high-performing team of CS Managers, Team Leads, and CSRs across regions and product lines, ensuring Prophix customers achieve … lasting value and measurable success with their solutions. Reporting to the VP, Customer Success, you will own retention and growth targets, shape global customer success strategy, and serve as a trusted senior partner to customers and executive stakeholders alike. This is a people-first leadership role ...

Fastest Growing Companies in America’, Luminance is disrupting the legal profession around the globe. A unique opportunity to join Luminance’s growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including … maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands ...

Role specifics Salary range: up to £65k Reporting to: Customer Success Manager & Team Lead Key stakeholders: Professional Services, Solution Consultants, Support, Tech and Product teams Organisational Framework Level: 3 – Professional Specialist About you/Job Summary As a Customer Success Manager, you will be the trusted partner … customers, ensuring their experience with Clue is not only positive but transformative. By building lasting relationships with stakeholders at all levels, you will guide organisations on a journey to unlock the full enterprise-wide value of Clue - helping them embed its use across teams, functions, and workflows. Your role ...

approximately 5-6 client accounts, ensuring exceptional service delivery, identifying growth opportunities, and developing long-term trusted partnerships. Working closely with specialists across strategy, customer experience, UX, digital marketing, data, analytics and technology, you'll help shape solutions that drive meaningful business outcomes. Client Details My client … strategic discussions. Coordinate internal teams to ensure projects are delivered successfully and profitably. Oversee delivery across a broad range of services including digital transformation, customer experience, CRM, marketing technology, hosting and support, analytics, and consulting projects. Monitor commercial performance, revenue forecasting and account profitability. Ensure high levels ...

bets during iconic events like the FIFA World Cup and Super Bowl to pioneering next-gen products like BetBuilder, we continuously redefine the player experience with high-quality content, cutting-edge technology, and advanced player protection tools. For over 25 years, our unbeatable platform has powered the most recognizable … betting brands, ensuring peak performance with 100% uptime, unmatched scale, and speed. With 85 licenses, 20 World Lottery Association operators on our customer roster, and a team of 1,200+ experts across 14 countries, we remain at the heart of the industry. Join OpenBet to take your career ...

escalated appropriately. The Senior Service Desk Analyst is expected to bring strong technical knowledge, sound judgement and a consistent focus on service quality and customer outcomes. In addition to managing their own workload, the role provides technical guidance and peer support, helps maintain operational standards and leads by example. … Ownership Take full ownership of assigned Incidents and Requests from initial investigation through to resolution, fulfilment or appropriate escalation. Provide effective technical support across customer environments, following agreed processes, procedures, service levels and customer commitments. Investigate and resolve more complex or sensitive issues within the scope ...

Customer Success Lead | Full-Time, Permanent | London, UK Our client is a growing technology company operating across the space and Earth Observation sector, providing specialist satellite-derived data and geospatial solutions to a diverse range of government and commercial customers. With an expanding customer base and ambitious growth … stage of development. This is an opportunity to join at a key point in that journey and play a central role in shaping the customer experience function as the company scales. The Role We are looking for a Customer Success Lead to own the post-sale customer ...

Summary:**We’re looking for a Customer Care Manager to join our growing team. This role is perfect for a dynamic, driven professional who’s passionate about creating exceptional customer experiences and making a tangible impact across customer support, implementation, and shaping the product roadmap through customer insights. The ideal candidate brings a strong combination of project implementation experience, customer support expertise, and training capabilities, along with prior experience working within a software company. Success in this role depends on the ability to collaborate effectively with both internal teams and client stakeholders ...